Lennar Reviews

The good: I like the floorplan and love the neighborhood we moved into. Enjoyed working with the sales person that helped us buy the house. The rest: The finish quality in the home and the materials used are appalling. The kitchen cabinets are the cheapest cabinets I've ever seen. The ready made cabinets at Lowes or Home Depot are better than these. The electrical work scares me. I had to install a couple of new fans and it looks like a high school shop class put the electrical in. Our water coming out of the faucet in the Texas summer is beyond warm, it is downright hot. I recently found why, the water line runs directly over the garage with a minimum of pipe insulation. This is something that is going to have to get revisited. Overall I like the house, but am very disappointed in the build and finish quality. ... More

Closing was very unorganized. Dates changed. Lennar blames my lender, lender blames lennar. Never knew the truth.

This was the second place we purchased at Heritage. I was pleasantly surprised that the walk-thru was clean (unlike our coach home). However, during construction, someone failed to tighten/glue/affix the plumbing so the condo flooded. It was fixed quickly and timely and the rug was replaced but... it was clearly a big issue and something so easy to be done by the contractors.

Watch the PM's building your home

Construction took almost 1 yr to finish, closing date moved 5 times. Closed with interest rate 2% higher than when contract was signed because of construction delays- by the time house is ready for move in interest rates are already too high. Moved in and some issues with house still unresolved. Still waiting for Lennar to resolve some issues and have not heard from them still.

I would advise potential homeowners to consider waiting to close on their home until their ENTIRE punch list is either complete or is very short and reasonable in length. It is reiterated to you once you receive a closing date, especially at the end of the month The subcontractors for paint, Nickolas C, area construction manager, has yet to meet with me despite my requests as well as the requests from the builder and the Director of Customer Care for him to do so. I hesitate to refer other buyers to purchase from Lennar.

The orientation of the home as it turns out was awful. NOTHING was explained regarding hot water tank use and especially all the RING stuff and the fact it had to be installed within 55 days or HIPPO insurance comes with money owed due to missing the date. NONE of that was ever explained.

My Lennar experience was mixed. I love the house and community but Lennar didn’t make the process easy. I made the deal last October when the lot was being graded. It took Lennar almost 8 months to complete the house and I could never get a straight answer about the work schedule. The main problem is that Lennar uses the old “good cop” / “bad cop” approach to customer service (I’ve changed the names of all Lennar staff). There were two sales guys involved, I’ll call Joe and Moe. Joe is a genial frat boy type while Moe is his dour counterpart. Joe handed me off to Moe whenever a complicated issue came up, and then would pop up again like a Hobbit. There were two construction managers Harry and Larry. Same drill: Harry was the crusty and genial guy in pickup truck and Larry the enforcer. There was a serious “mistake” made in that inferior cabinets were installed, which I discovered six weeks before closing. It took until closing to resolve and it was never clear if this was an honest mistake or an intentional deceit. I ended up having to accept lower grade cabinets than I paid for, due to closing. After closing, I got Baby Bill, a young guy with a bad attitude and eventually the area construction manager, Smiling Will. There’re several unresolved issues which I’m waiting for Smiling Will to resolve, including a potential credit for the cabinet fiasco. While Lennar Title was great, I’d never use Lennar Mortgage again: the loan officer was rude, unresponsive, and arrogant. Still, all’s well that end’s well. Lennar is no different than other merchant builders so assume you’re essentially dealing with a giant car dealership and act accordingly. ... More

The builder had three heads (Sales/Construction/Closing). Ryan (Sales) did a good job. Sadly Construction and Closing were generally poor. Unnecessary pressure was applied by Closing whilst Construction obviously could not achieve the completion dates given. Completion delayed by three weeks due to poor workmanship, mainly damaged doors. The Construction guys are OK when you find out who they are. From a Purchaser's perspective, the completion and closing process could be much improved by using a single point of contact.

We bought a townhome in patriot square, in New Jersey. The relator, Scott, a Lennar employee, was extremely communicative and timely with answering any questions or concerns we might have. We couldn't believe how easy the process was. The homebuying process was fantastic, and we were excited to move into our new home. However, when we closed on the house, two bathroom cabinet doors were damage, so they were removed and replacement doors were not yet available, so they were missing. That in itself is not at all an issue. We were told they would be replaced within a week, which was very reasonable, even after the week had passed we were not concerned. With supply issues, we expected that. But after two months, we still had not received even an estimated timeline for when they would be available to be installed. There was a complete lack of communication. Any time we asked for an update or timeline, the site manager, Dom, would tell us he would get back to us the next day with an answer, but never did follow up as he claimed he would, we would have to reach out again (we usually waited a week or 2 between each time we reached out to him). This same pattern of exchange existed for other issues and requests we made. He had asked us to send our requests through text, but some issues we need addressed have been ignored. Other issues that we put in formal online requests were closed out without our acknowledgment. We still have a number of issues that need addressed which will all be submitted formally, we hope they are not ignored or closed out without acknowledgement. ... More

Initially a great experience. It's the little things now that we can't get fixed.

Many items were not completed until after closing. Three months later and we're still waiting for a lamp post. For those things that have been done post-closing, we had to wait weeks for a response.

1. The mortgage interest rate offered when I was ready to lock in was almost 7 tenths of a percent higher than the national a average. I was compelled to shop with another bank in the 11th hour. This was then used as a tool to negotiate the rate below the national average. I thought keeping the title services and financing under Lennar's domain would be worth a slight premium, but they swung for a greedy outcome. 2. The Closing process was completed in last minute style. A.Materials and labor shortages were certainly an ongoing problem nationally, and our new build had numerous milestones to complete with one week prior to closing. Since Lennar is publicly traded there appeared to be intense pressure among its staff to close our property and benefit their 10Q filing. Here it is nearly two months after closing and numerous punch list items remain uncompleted. Craftsmanship was rushed. B. The actual closing date to sign all the documents remotely was a extremely stressful. I supposed to receive instructions a day head. I ended up calling Lennar's title company an hour before the scheduled close to enable instruction access. Then logging in with the remote closer was a technical challenge ... More

This is our second Lennar home that we purchased within the last 4 years. And I have to say the workmanship on the 2nd Lennar home is not as great as the 1st one, We had 3 different project managers during the whole process. The last one that closed with us was not at all knowledgeable on what came with the house at least not the basics. I have submitted 3 different warranty items and 1 has already been resolved and waiting on the next 2.

Average quality build with many small issues. Only some of them are covered by warranty. Few things are not covered and they try to deny the quality issues as not covered, Make sure to question any quality issues ahead of closing and insist on addressing them before closing.

The initial process with paperwork is very chaotic. Every Department has different portals and it does not seem that the communication between Departments is fluid. Cassandra was AMAZING but it seems that others handling our account may have been new. I can appreciate a learning process but when time is critical, the mortgage process can not be a learning process when time is of the essence. If they clean this portion up and make one location for the buyer to upload and access documents/status, these would have made all the difference. The craftsmanship of the home is quite an embarrassment. After replacing our kitchen sink the plumbing was not sealed properly and the caulking around the sink was used with painters caulk. This is just one of many examples of the poor construction. For the price you get very cheap materials. We are gradually replacing these now. I knew Lennar construction was cheap or sub-par but this is really an aspect the company should rectify. ... More

Alexis is great. Most of the team is unresponsive.

Dont feel we received enough communication with timelines during the build process. We had to reach out many times. Would not use Lennar Mortgage company ever again. Our Mortgage rep was very difficult to work with and made the whole process very stressful. Mixed communication received on final walk thru between our CM and sales rep. Still working on getting some building issues resolved. It just to bad that the builders didnt take a few extra mins to take pride in their work we wouldnt have to have many different contractors to come back and fix their mistakes. (misalligned garage doors which also have to be repainted, front door gap at threshold, cracked mirror, sloppy texturing on walls, grout missing in many places around tile, misaligned cabinet draws, broken garbage can draw, two different style pendant lights in kitchen, poor wiring on electrical) These are nice designed houses - take pride in your work! ... More

Betsy in sales is responsive and patient. She was very helpful. Unfortunately I needed to bother her often because the construction side of things was a 0.5 out of 10. I actually needed to contact lennar customer care after closing because my punch list was never completed but I was asked multiple times to sign off on these items. Very disappointing and stressful. I felt pressured to close on an incomplete home and had to strongly advocate for myself.

My salesperson was very friendly and responsive. The communication as an out of state buyer was sufficient, but once she handed us off to the warranty people it’s all been downhill. Poor responsiveness, people leaving and now I don’t know who my contacts are. Outstanding work that should have been done prior to closing. A lackluster pre closing walk through, no explanation of systems. The grass laid down was dead when I closed but no one cares. The quality of workmanship and attention detail is severely underwhelming and not at all the condition I would expect a new home to be in. Would have a hard time recommending a Lennar home in this area to any of my real estate clients. ... More

The process itself was not as smooth as I would have hoped for. There were a lot of small mistakes made that made the overall experience challenging. I had to learn to move forward and make the best of things. Overall, I am happy with my new home now and the services now have been handled appropriately and in a timely manner.

My insurance lapsed because they didn’t pay the bill.

Lennar builds FAST homes not quality homes.

As far as my experience it’s been ok however, I feel like Lennar needs major improvement on their customer service/interaction with their customers, we need to provide better quality materials and do a better job on the cleanliness of a brand new home once completed. I wasn’t happy with my garage door / motor, as they promised it would be a good quality garage door/opener and I received the lowest possible garage door / motor. Lennar needs to give the customer more options and selections on picking colors and materials.

Time consuming and lack of communication