Lennar Reviews

Our sales person was jolly and happy but ill-prepared from beginning to end. Uninformed, unresponsive, fragmented answers, and less willing to help after closing. I am not surprised as she already made her commission!! Workmanship was a joke. Unsquared rooms, unleveled walls, irregular tile grouting, dings on appliances, and other minor flaws. No one cared to do a quick inspection before calling us to inspect. Zero quality control. Post-sale repairs are also another joke. We are still getting through some of these corrections and hope to close them soon. To escalate issues is IMPOSSIBLE! No one gives any manager or supervisor's name or contact. After much wrestling, we got the Regional manager contact and info. He was friendly but seemed overloaded with cases and could not give us 100% attention. He said - call me if any issues. We called and he directed us to a wrong site to enter the defects for correction. These people need to be trained on the ABC's of customer service. What to say. What websites to enter information. Who to call. The basics!! So, after we moved in this week, we found more minor defects - but thank God, nothing structural. At Lennar, no one, I repeat, no one takes pride in delivering excellence. The LEGENDARY SERVICE preached at all levels is non-existent. I wish the CEO would know, so he could have a rude awakening of the magnitude of the problem and do a 360 degree shift. ... More

Process prior to sale was great. Had settlement and house had numerous issues to be addressed. Clearly was not totally ready. Caused a delay for me to move in so items could be fixed. Have moved in and still have some open items. Promised amenities: pool and fitness area still not completed

Lennar’s branding and sales (Sarah was great!) and the layout of my Davis home drew me in. Decent incentives before year’s end. I was impressed with the level of communication through the first months of build. Patrick, one of the construction managers, was super helpful. Once the timeline got closer things started a bit more chaotic. A major hail storm didn’t help. The last construction manager was very frustrating to work with - didn’t listen nor communicate well. Chris, head of construction, came thru in the end — listening well. This being my first new build, I was frustrated once getting into the home on the level of quality of certain things. Paint was a thin coat, cabinets were low level with poor finishing to name just a few. Attention to detail is something I had to stay on top of. Finishing touches for an almost $1m home were disappointing, frustrating. I’ve had to stay on top of the warranty process and push for things to be made right and not be afraid to speak up. First world problems, for sure, and it was an eye opening experience. Would I buy from Lennar again? I wouldn’t do a new build non-custom home again from any builder. There were diamonds in the rough tho and there’s a lot to be grateful for at the end of the day! ... More

Good home for first home owners

If you're looking for a low-quality/maybe middle-of-the-pack type starter home, this is a good start. If you're looking for high-quality finishes and not find any issues like what I found with scratches, dirt on finished drywalls, debris throughout the property, stained driveway, messy finishes like clean caulked edges, etc. to have to contact the crew to finish/fix things, then you are better off looking elsewhere. The move-in experience was mediocre. I was introduced the smart-home features super fast a week prior to move-in/closing date. So everything that was informed to me I had to Google weeks later because there's way too many things to cover. A lot of the things that I called out to be touched up on, they did a lackluster job and/or didn't complete so I ended up having to do it myself or risk having it be there for months before they look at it. Luckily enough, I am a hands-on/DIY guy so it doesn't matter too much. But the principle that you are buying a brand new home, you would expect a finished and cleaned up product - however, that was not the case. I've contacted about a possible HVAC leak for over a week and have yet to get a response. The very fact that I have to contact them about these things is a little subpar from a quality product. The home is beautiful but a lot of little small details that you can tell they focused more on quantity > quality. It's quite apparent. But hey, a publicly traded company where profits > people - it makes sense. You want to pump out as many homes to secure those long-term loans to report out to your shareholders. All in all, as a starter home or investment properties, you have a good option here. But a forever home, I'd look elsewhere TBH. ... More

We bought a Magnolia home. We were very ready so the loan process was very smooth on our end. Every time Lennar Mortgage would asked a document from us within 30 minutes it’s done. We would visit our house while it was under construction every week until it was totally done. We had our chance to inspect the house before the closing day. And we noticed some minor fix like one of the window is not sliding, the moldings are unattached to the wall yet, painting, the grass was dead at the backyard so they fixed it. The loan was approved very quick and we had the closing day Friday afternoon instead of Monday afternoon. We had the final inspection Monday morning and we were told we will get the keys in the afternoon not later than 5:00 but to our dismay nobody called us so I asked the Lennar people the next day they contacted us it nobody knows where the keys are. We have deliveries that day our refrigerator, washing machine, and dryer and the AC will be installed the next day so they gave us access to the house they gave us the front door code. Finally we were called we can get the keys at the model home key locker but we can’t find anything even the project manager is helping us to look for the key then Thursday we finally got a call from Tim that the key is in the new model home when we went there we still can’t find the key but a worker saw us and said they key is in the dishwasher. So we got our keys to the house Thursday afternoon. We started child proofing the house and the next Monday we hired a mover to move our beds, dining set, and living room set. Through out the week we moved some of our personal belongings. Saturday night around 8:30pm we moved in at our new house. After 30 minutes, after all my kids had a quick shower, we had water sewer backflow. Downstairs was overflowing at the kitchen sink, dishwasher, toilet. The floor was damaged. We called Lennar emergency hotline 4 times and the lady said there’s 3 people who are on call that night she will relay our case and they will call us. We cleaned downstairs until 3:00-4:00am we have used all new and old towels 27 in total. But we never heard from them. It was 6:15am when JM a construction manager from Lennar and called us to help. After long hours of talking over the phone he came up with a plan. At first they tried to figure it out with my husband he even ask my husband to go check the crawl space and check the pipe and my husband said it’s like there’s something in it it’s not moving that he could feel the pressure of water. So he called several companies to check our plumbing and finally around 10:00 he was able to get a Hewitt Rota rooters and ARS restoration company to come check the damage. At 1:00-3:00 they arrived at the house and started working. They found out that it was concrete rubble is the culprit. It took Lennar to fix our house 20 days. We finally moved in June 15 we still have no toilet and kitchen sink and dishwasher. It was installed the next day and it was still dirty and we have to sanitize it. In that 20 days we have to eat out because we don’t have access to the house but we were allowed to sleep there at night and we go back to our rented house in the morning. We were not able to move all our stuff as planned up to the last minute because downstairs was inaccessible and the garage as well. There was big fans all over the place and the noice was unbearable. We incurred extra expenses but to our dismay Lennar never compensate us with all the trouble. We have six kids and school was over and all our stuff are all over the place. They wasted 20 days of our life our long wait and full of excitement and anticipation they turned it to the a nightmare worst time of our life. We were very disappointed. We never had the chance to invite our family to have a thanksgiving or a small celebration. The emotional damage we had experienced was really bad and Lennar Homes only did is to fix the house and no more. They never offered financial help to help us feel better. Can you imagine every time we eat we need to drive. Do you know what a waste of time and money is that for a family of 8????? We have to move all our stuff from the old house because the landlord no longer want us there because she needs the house immediately within 48 hours. My husband didn’t slept for 48 hours and he almost had a heart attack. So I have to beg our landlord if we can put our remaining stuff inside the garage and we will empty it the next day so that my husband can rest. And when we emptied the house we kept the uhaul for a long time because our new house is all messed up and we need time to fix things before we can add more stuff again. It’s July 5th today and our stuff is still in our room and in the garage but I made sure that downstairs, the loft area and my kids bedrooms are all clean and tidy so that they will not suffer anymore from the bad experience we had from Lennar. It’s only $250 to have the pipes checked and another $550 to have concrete rubble to remove and they would have prevented this from happening. Where is quality assurance and quality control? It was never exhibited. ... More

The home buying process was fine. We closed and moved in after final repairs were made. Mostly just little thing, dents in drywall, vents not painted etc. I had only had the house for two weeks when I noticed a water leak in the downstairs half bath. Water damage on the drywall and baseboards that was coming from inside the wall. Contacted Lennar and the plumber was out the following Tuesday. From there it has been almost a month of back and forth and my bathroom STILL isnt fixed. My contact with Lennar went radio silent, the scheduled contractors we had never showed up, or showed up on the wrong day. The plumber plumed my stuff backwards and put hot water to the toilet, so my drywall had to be cut back out to fix it. I am truly at my wits end. The house is fine, for the most part. A lot of it is just cut rate carpentry work. No garage door opener for the 3rd bay, no gutters on the house, bad concrete work. BUT you dont know these things until you buy it and live in it. ... More

Not inform as to rate or detail of the finance and how the number were concieved

The salesmen were very helpful and walked us through everything we needed to know. When it came time for the walkthrough there were a few things that were promised to be fixed that never got done before we moved in. We have brought it up through email text and call for the past 2 months and still have had no one come by to fix the simple things they missed.

I have run into couple of issues from closing to emergency issues. My closing date have been changed for about 4 times and i have been stranded with my family. My rental and storage payment that was promised was never paid. Additionally, I called several times to report a leakage faucet and no urgency action/response have been taken on it for over 2 weeks and i have to look for a plumber to fix it at my cost, only to received an email stating my warranty has been voided. As at the time of this text, one of the vent is broken and creating noise, i reported it and for the past one week now, it is yet still fixed. Lennar emergency response is very porous. ... More

The sales guy was not truthful about having the house cleaned and painted before we got there. He told us what we wanted to hear. We had to get the building manager involved. We did not have keys to our new home when we arrived either. It was a bad experience

Initial walk through issues were numerous. Sloppy workmanship in many categories. Very poor exterior paint coverage. Some areas do not have paint on the siding. Paint splatter on floor in many areas. Rain gutter by front entrance leaks and lets water run behind stone work. Sloppy install on sprinkler system. Crooked sprinkler heads in several areas. Garage door opener wiring sloppy installation, has broken wire that will no allow door to close. Exit doors to lanai - dead bolts not aligned will not lock. Main sewer line was damaged by workers that were grading the lot prior to sod being placed. This caused a major stoppage that took a lot of work to locate underground damage before a fix could be attempted. I go on for twenty more items but the fact that the slow response to issues important to me makes this Lennar home not what I expected. ... More

The craftsmanship is poor it took multiple times to correct issues. So frustrating to say the least. It’s a new home, it shouldn’t be so hard to have a livable home. We’re two months in and have had to have repairs done. Insane really.

They keep giving us the run around ,we haven’t been able to open our garage since we bought the house. They keep telling us thier working on it it’s been two month.

It has been 45 days since closing and we have a 20 item punch list of construction issues that have not been resolved. For the money paid for the home, I thought I would have received a handle on the dishwasher and trash bins for the trash cabinet in the kitchen. But I guess those items are luxuries.

There was a lack of attention to detail nearly across the board with trade skills. Carpentry, electrical, you name it. Even landscaping. This house feels like it was rushed to be completed. It feels like everyone was more concerned with hitting a deadline versus quality. The quality check process is not sufficient. Promises made by construction manager were not always followed through on. Gave up trading pretty quickly. Overwhelmed or stretched too thin? Don’t know, but if I was to buy another new build I will have to think twice about Lennar.

We like our house. 2 months later we are still trying to get promised corrections done

With in a month I could see dry wall cracks, cracked wood.

I am a first time homebuyer and would have liked more support from Lennar through the process. There were a few websites for different things and not much guidance as to where we needed to go for each thing. It was just search Lennar and figure it out. I would assume a lot of their customers are first time home buyers too so they should cater to their audience more. The house itself is definitely thrown together with no care from the workers side if anything was neat, level, etc. I have been able to upgrade things after moving in to make it more livable.

HVAC system is really Bad, Lennar needs to look into it and fix the problem. We were told to keep Fan on, it is very noisy, very difficult to sleep at night. Some parts of home are very cold and upstairs is hot like oven, It is a shame builder like Lennar giving this kind of system, we have paid almost half a million for our home, this is totally unacceptable

Very poor communication when buying home especially since we came from out of state.

Not good on helping with warranty items

The overall experience was stressful , I believe that the craftsmanship of the house is poor, as I am already seeing nail pops , had to have warranty work done . When asked if I could have some paint to touch up my walls after moving in , I was told you can go to Sherwood Williams and tell them Lennar house Walnut Creek and they know the paint . To be honest that’s not what someone that pays 500,000 for a home wants to hear , your build supervisor did catch the pillar in front of my home as twisted . Placement of light switches are awful why not have a switch in the garage for the garage , No outlet near the water main to use the monitoring items that require 120 v , I rate my over at 3 stars , some people on your team work as hard as they can to please the buyer others are just there to collect a check and you can see that , the warranty dept was quick to come and fix my issues , slate did a great job of keeping me in the loop. ... More

So to start, our agent was super helpful. He answered every question he could. He was always available to help. The loan application was painless and the officer was always available to answer questions. They were both top tier. Now to the actual house itself. Over the course of the two months before we moved in, we voiced numerous concerns. Some little finishing work type things (scuffs, chips, leveled doors and cabinets) and some bigger things like water leaks and the quality of the sod placement. We were told that these thing would be finished closer to closing. Fast forward to the week of closing and almost none of the things that we brought up had been fixed yet. And when they finally did fix them it was a very sub par job. I’ll give them credit for building a house. But the devil is in the details. You can tell when they had people that actually knew what they were doing working vs when they didn’t. I asked them to level the sod out before we moved in and they basically just put a band aid on it that lasted about 2 days. It’s obvious that they didn’t install it correctly. I can count on one hand how many right angles they made with the molding in the house. And the caulking lines are absolutely awful. The tile in our shower was left uneven at the top. Who does that. It immediately draws your eye to it. I didn’t mind so much because of a willingness to fix and change what I wanted, but as a professional you should still want to present the best product you can. Whoever came in to check the work that had been done obviously didn’t care about the finished product. The excuse we got for most of it after bringing it up again was that it was “all within acceptable limits for the builders”. Long story short the quality of these pre-fab contractors is no where near what it used to be. it makes me wonder what else in the house was put together to an “acceptable level”. Last thing, the cleaning job they do before you move in is absolutely laughable. They may as well have not even done it. Paint all over the floor and looked dirtier then before they cleaned it. ... More

Poor finish final product.Will not buy again.