Lennar Reviews

It was not one banner up, nothing. After seeing the next 3 houses decorated with the same welcome celebration, I asked Noah what happen ? Why I did not get that? It was purely laughed off :(

Overall we struggled to know who to contact for various steps. We received way too many emails which overlapped and caused confusion. One department didn’t seem to know what the other was doing one point of contact for the entire process would make life much easier for the customer

Low quality material and handwork

The location is great. Our home is sub par in quality for a high price. If you’re looking for a home with absolutely no input or change options, this is your builder. The floors on the main level vibrate when you walk on them. The wall studs are 24” or more off center. The electrical work was poorly done. The covered ceiling fan outlets were placed in a horrible position. The fan in the great room was only 8” away from the TV and a foot off Center when installed. We had to have a new outlet placed 2ft back and a ft to the left. The fan outlet in owners bedroom same problem (2ft off center) There’s no quality control. How hard would it be to center the fans in the room. We had a home inspection done prior to closing, this identified a roofing issue that allowed water in the ceiling of the Owners bedroom. We asked for 2 months to get a copy of the wiring plan. Received it 2 weeks before closing. Too late to make sure things were done right. Make sure you take the time to ensure that things are placed correctly during the build process. The quick build process does not equal common sense quality. The kitchen cabinets are very basic with limited drawers. The bathroom cabinets are huge base cabinets with 4 doors. (No separation) There are only 3 drawers for dual sinks. No drawers in the desk. Least expensive layout possible The heat pump system seems to be too small for the house. It’s always running trying to get the temp up to 72 degrees. We haven’t experienced summer cooling yet. This is the 6th home build we’ve done. Very disappointed in the things we’ve had to fix at our expense,that should have been done right in he first place ... More

The home was mostly finished by the time I had found it and submitted the application for it. Communication was an issue, making sure corrections were done correctly..were an issue. The whole home was basically covered in blue tape. Walls had super thin coat of paint, could see under it. The caulking was so bad, and even when they came to fix it, I had to correct the painter/caulker (same guy) on how to make it look neat and correct it while he was there. He also got paint on the carpet. While I was doing the 1st walk through, he came in and started paitning everything and removing the blue tape that was there. I've also had issues with the electric in the home as well. I had a breaker that kept popping for my fridge, only to find out that they didn't wire it correctly. Now I am having another breaker pop because of the wiring. There is still glue marks all throughout the house that I am trying to get fixed. The gas line was not turned on, after asking multiple times before I signed the paperwork if it was turned on or not. The cabinets when they were installed originally, had a massive gap and was not set correctly. The interior aspect of the home was rough, along with the exterior. There were so many things that needed to get fixed. Communication with the lady coordinating everything, was rough. She was kind of rude, didn't really listen to my concerns fully. The PM and Warranty guy, were communicative and helped me the most out of everyone. I would highly recommend getting better workers that are more OCD about getting the house perfect for new homes. OH! and also. LOL uhhh. Yall need to check on this issue. - The landscape.. I came home while they were putting the sod down, and they had placed the tree right next to the transformer in the front yard. With the oak tree, the roots expand SO MUCH and that would have created a MASSIVE issue. I had them move the tree to the back yard. But on the other side of my house, they planted the tree right next to the water and gas meter lines as well, which will eventually have issues. I'm not sure why they would put tree's that close to permanent fixtures like that.. but it is incredibly dangerous and will cause issues in the future. Do better. ... More

Opinion solicited by Lennar and in no way intended to libel or defame anyone. Initially our sales representative Michael verbally floated us pricing that garnered our interest. Somehow they seemed to vanish. I eventually negotiated a price that at least was close to the prices I had heard in the beginning. Then I was informed that he had no authority to sales purchase pricing and would submit my offer but thought it would not be acceptable. He later told me that Lennar wasn’t going to agree to my offer but he thought up a solution that Lennar agreed to accept. His solution was that my purchase price would be acceptable if we’re willing to agree to pay an additional full interest point above my exceptional credit rating I qualified for. Salesman with no authority working on behalf of my best interests was suddenly permitted to think up a way to help me out? Michael orchestrated a deal that would financially benefit Lennar with more of my money. Unfortunately for Lennar I paid off my mortgage prior to the first mortgage payment due date. I purchased my home for a price I was satisfied with and the excessive additional interest point didn’t cost me a penny. Trust solely in yourselves. Its your money. ... More

Overall happy with my home. The purchasing process was painful. The person from the model visit let me down multiple times. She was non responsive, and made a significant mistake. I used Lennar Mortgage and he was quite disappointing.

Buying a home can be very overwhelming and Lennar did well at streamlining the process. I just felt very misled after I signed the commitment letter and made my down payment. Things I were told were included were in fact not included. Things I was told would be addressed prior to inspections were not and were just brushed off as “easy fixes”. I had to send documents back several times for incorrect numbers. My sales agent went MIA after he got the commitment letter from me. I couldn’t access my mail for a week and a half because there was finger pointing on who had my key. Ultimately we are happy in our home now but I would recommend a new buyer not let them rush you through and fully READ everything yourself down to the smallest details. ... More

Lennar is a company with a lot of staff for every moment of the buying process. They guide you step by step. But they push for the closing date, and YOU HAVE TO CLOSE, even when THE INSPECTION DETAILS ARE NOT FULLY ARRANGED. I bought almost 2 months ago, and they still haven't fixed MANY details of the roof, attic, water keys, etc.

Quality for the price on home finishes are very sub-par. The kitchen is overall the cheapest quality I’ve ever owned. When I questioned where the “pulls” were or how to open the drawers I was told it voids the warranty if they are installed. I’m also very disappointed my appliances did not work and at final walk thru I was told to call the helpline and it was “my problem” these brand new appliances are assigned to the home. Plastic inserts for shower and tub on a $700k home is a joke. Home Depot and Lowes which I consider low end products have nicer options than what comes with Lennar homes. The interior doors are all hallow not solid wood. The floors (which I understand now could have been upgraded, was cheap linoleum floor. Lastly I found from others in the neighborhood that their homes came with window coverings and that could have been included. It was never even offered. So if you truly want feedback this is the worst purchase I could have made. I only hope I don’t lose too much money when I sell it. Zero interest in ever buying another from this builder. ... More

Marcus, our sales rep, was great! We were a walk in and he showed us a floorplan which we really loved. He was attentive and knew exactly what we were working with and on the same page as far as pricing, lending, etc. With our approvals in place, we went into escrow. We did a home inspection, which we were basically rushed into because we were notified the Lennar Mortgage wanted to close a couple of weeks early (I'm guessing to meet end of month/quarter goals). We agreed because we just wanted to be on the same page as everyone and do what we needed to close the deal. We were promised that some of the items that weren't taken care of by closing would be taken care of such as missing cabinet shelf, concrete splatter on the walkway and driveway, an unfinished attic door, among other things. Once we received the keys, its as if they didn't care anymore. Our builder rep no longer returned any phone calls or text. I touched base with Marcus again and he was disappointed they left us hanging like that and just recommended I contact the warranty department and try to go that route. I've already done so and it has been a week since I've heard anything. My confidence level is low that they'll even get back to me. If you are thinking of buying with Lennar, I recommend holding the construction manager and building representatives accountable. Get their names and phone numbers and be proactive because they are likely too busy to contact you themselves. ... More

Like any large developer they find ways to cut costs and increase their profit margin. Some things to be aware of ... - Won't install blinds because they can't guarantee the drywall which will cost the buyer thousands of dollars - Won't install or recommend sprinkler installation - no fans or towel hangers so be prepared - tough to reach out to the vendors to get additional services. - sold my mortgage immediately after the sale was final. Good News story - good customer service and try to work with any issues. - want to assist and positive customer service

While our initial experience with Lennar's sales representatives was positive, the construction process quickly revealed significant shortcomings that left us deeply dissatisfied with our new home. Pros: Friendly Sales Team: The sales representatives were helpful and attentive during the initial stages of the home buying process. However, their involvement significantly decreased once construction began, leaving us feeling abandoned. Cons: Poor Communication and Lack of Transparency: Lennar failed to proactively inform us about critical milestones like the pre-drywall inspection. It felt like they intentionally avoided scheduling this crucial walkthrough, hoping we wouldn't ask for one. This lack of transparency created an atmosphere of distrust. Unacceptable Construction Management: The construction managers lacked basic people skills, making interactions frustrating and unproductive. Their dismissive attitude towards our concerns added to the overall stress of the building process. Missed Opportunities for Quality Control: Lennar refused to allow a "blue tape" walkthrough before closing, preventing us from identifying and addressing cosmetic defects. Their focus shifted solely to the warranty, which explicitly excludes cosmetic issues. This policy leaves homeowners stuck with flaws that should have been resolved before finalizing the purchase. Subpar Workmanship: We encountered numerous instances of subpar workmanship and questionable material choices. While Lennar was somewhat responsive to these issues, the overall quality of the construction fell far short of expectations. Late Introduction of the Home Buyer Concierge: The home buyer concierge, who is supposed to guide buyers through the process, was introduced far too late into the construction phase to be of any real assistance. This valuable resource should be integrated earlier to provide timely support and address concerns proactively. Overall: Our experience with Lennar was marred by poor communication, a lack of transparency, and a disregard for customer satisfaction. While the sales team was initially helpful, the subsequent construction process was riddled with frustration and disappointment. We would strongly caution prospective buyers to consider these issues before choosing Lennar as their builder. ... More

Was ok, i provided everything on my end. And just a bunch of waiting for myself, some questions were not really resolved just put on hold. I've been trying to contact my loan officer and others for current questions regarding final inspections but no one responses, or call backs.

1) Initially we booked lot but they changed it to another plot saying layout issue. they didnt give us option. literally forced us to take a the home which we didnt want. 2) no modification request was accepted

No fue lo esperado en la calidad de las persianas,y en el servicio de ajustarlas. La nevera, pintura del interior de la casa no es buena calidad. No fue lo q esperaba

Lennar overall is 3

Exterior stucco at many places looks sloppy, with holes, wire mesh exposed, stucco accumulating at bottom of walls. Base of garage wall, concrete lumpy, not a finished look like with other builder’s concrete base of garage wall. Shea Homes garage - base of wall looks smooth & finished. Lennar’s concrete base look so un-finished, not smooth - very poorly done. It’s s big difference how both look next to each other, in pic, when compared. Customer Care Service not easy to get repairs. A little difficult, many checks & inquiries as screening, before repairs to be done. Customer Service requests, when replied, need to include item short details, right next to request numbers, to make easier to refer to. ... More

We were excited to begin our next chapter, retirement, and move into our "forever" home. Now, we are questioning whether we made the right decision. Shortly after we signed the purchase agreement, we received a warm welcome from Lennar and a commitment that we would have an "exceptional experience." Up until the closing, we had a very good experience . . . they were accommodating in rescheduling the walk through and closing to meet our schedule, our loan officer was awesome, we were welcomed at the "Final Celebration Sign-Off" and we were assured us that the items we noted during that visit (including construction clean-up, replacement of a dead bush and tire tracks in the boulevard) would be taken care of in advance of closing. Unfortunately, while the construction clean-up was completed the day after we closed, a month or more after closing, we were still waiting to have things fixed that were called to their attention either before or right after closing and most every day after we moved in (in addition to the landscaping, a GCFI outlet that powered our Wi-Fi tripped continuously and we learned there was an issue with the wiring) and now, almost two months after closing, more issues pop up pretty much weekly, including a dryer receptacle that was mis wired (it's been fixed) and our front door that doesn't completely seal (waiting for it to be fixed after two visits already), among other items, that need to be repaired. The representatives that handle the warranty claims have been wonderful, they have no control over the quality of the construction and workmanship. While they are very gracious and it is a blessing to have a warranty, it is frustrating that we need to keep reaching out and take time from our days to wait for repairmen to arrive to make the repairs. I would think, with Lennar's experience, the quality control would be top-notch. Unfortunately, at least in our home, it seems to be missing. ... More

The home that I bought is gorgeous. I am a first time home buyer so I admit I do not know a lot about what to expect when buying a home. The experience of working with my lender was awful. I was signing things that he told me he would fix the mistakes later and then he tried to change my rate after we were locked in. I feel that even after buying my house people acted like I was a nuisance when I would text to get updates of scratched windows (which one of them is still scratched and I have heard nothing). Overall, the Lennar home is beautiful, but the customer service was lacking.

Lennar functional teams use different portals. You have to enroll each of them. Each portal looks different. It makes homebuyers confused. It is very hard to know what action you need take what docs you need to read. I have never experienced this type of digital chaos. Personally I love digital process to handle complicate real state. Lennar should use one portal to proceed selling, even prequalifying evaluation.

Blue taped items not fixed before move in. Plumbing full of gravel, caused dirty water to leak from toilet and submerge bathroom. Was initially given wrong keys and neighbor was given my keys. Garage was dented and refuse to fix Can hear neighbors talk through shared walls.

Very unpleased with how things turned out for what we paid. After close it became evident the craftsmanship in the molding in the “Designer Plus” package, the drywall work, and painting was not what I expected for the price we paid for the home. It’s evident Lennar is focused on turning and closing homes quickly and letting many of the details go by the wayside. If I could do it over again- I would pay more money for a smaller builder who cares about more than a buck.

While writing contract & Signing it, I clearly mentioned i am buying on my LLC and all parties agreed and signed. Just 5 days before closing, they said, we can not give you on LLC as per Lennar Policy, i need to authorize and title can be on LLC. Since only 5 Days left, i un willingly accepted. But then Just one hour before closing, they said i can't have title on LLC, What ....!!! this is how you guys deal with. Construction Quality: Pros: Good Quality Construction, i appreciate that. Cons: While closing walk through, we did identified minor things, they agreed to fix, but they did not fix. when i asked, since its closed, they had lot of procedure to follow up and the guy who agreed to fix not honoring his words. I wish i could have postponed the closing. ... More

I had a lot of issues with the house they promise everything was going to be fixed by the closing date, then a month after still issues. I understand you built a lot of houses at once but you can’t turn your back to quality and good finishes. This is my second lennar I don’t think I’ll have a third one