Lennar Reviews

They are extremely lazy and slow after purchasing home we had issues with windows and kitchen layover they are never fixed extremely bad customer service and extremely bad repair issues

Buying a house isn't always the easiest thing to do but knowing that our sales rep, Trent, was on our side definitely made a difference. He was incredibly attentive to our needs throughout the entire process. He emailed us progress reports and made sure we were informed of everything going on. When problems arose (which is bound to happen in this type of process) Trent made sure everything was taken care of. He's the best and I don't know what we would've done without him.

Working with Heather in sales was a great experience. She is helpful and prompt in her responses. We love the layout of our home and what it has to offer and feel that the overall construction is done well. However, the finish drywall and carpentry work leaves much to be desired. The work is the equivalent of a weekend DI wire not a professional builder. The accepted level of finish work shows the construction team’s lack of attention to detail.

Houses are being delayed up to 3 months. They are closing with pages of items that need to be addressed on punch list. It’s 6 weeks and still tons of items that need to be addressed. I am confident that they will fix everything eventually.

Alexis is great. Most of the team is unresponsive.

The carpet was almost like indoor/outdoor carpeting with no upgrade options, so we tore out and spent $10K at Home Depot for nice carpet. Dealing with landscaping issues as are yet unresolved. Exterior painting was very poor on the trim work. The sales process with Michelle was fantastic and she helped us immensely and we are very grateful to her for that! Thanks Michelle!!!!

Great Quality and Beautiful Finish!!

We still haven’t received all the items in this “move in ready” home. It’s been nearly 60 days and we still don’t have the advertised (and paid for). We’ve contacted the local Lennar reps several times over the past month and still haven’t received the fridge or an alternate solution to the problem. It’s an issue that would prevent me from ever considering another Lennar home or recommending one to a friend/colleague.

Everyone was friendly and professional.

First was told that its was not a special tax district and it is. Quality of build is not good and have to have customer service fix things after the fact. Waived escrow for property tax and now Lennar is going back on the contract…Worst experience ever. I wish i never bought the home

Lennar was a good choice as a first time home buyer. The team was professional, responsive, and understanding throughout the entire process. Ultimately the home is what we needed at this point in time and while it's not perfect due to some blemishes left behind, it still turned out solid. One of the biggest hiccups we encountered was our mortgage/loan office left the company mid-way through the process and we were never told. We were given a new office and he never reached out to introduce himself or anything. We only found out who he was because we inquired about something and the person who reached out to us mentioned our officer's name and we didn't know who that was. When you're applying for a loan to build a home, it would be nice to stick with the same office the entire time, but obviously changes can/will happen. So, when they do it would be great to be informed so we know this is our new dedicated point of contact for any serious questions regarding your loan. This was our biggest hiccup, otherwise, everything else was easily solvable. We're pleased with the experience. ... More

Ease of transaction and delivery of final product.

This is our second Lennar home. We will continue to buy Lennar products if they continue to produce the same product.

Get your money and drop you as fast as they can. Been asking for items to be fixed for over 6 weeks without any progress. Started fixing items myself. Reported a water leak over 4 weeks ago and still waiting for anything to be done. Have no idea what damage that is causing. Still waiting on painting to be done and the gutters leak water everywhere but where they are meant to put it. Very sad buying experience!

I will have a clearer opinion after the year.

I love the new house! It has been a great experience with the builder and realtor. They are both approachable and responsive throughout the whole process. I have truly appreciated this experience and the new complex.

Everyone on the Lennar team was great. Sam and Flavio the on-site managers kept us informed of status and schedule resulting in an time closing and completion. Diana and the team at Lennar title were especially helpful in obtaining paperwork for my lender. The closing at there office was fast and efficient. Ethan and Maryann on the real estate side we’re also great. All team Lennar did a great job.

Dont feel we received enough communication with timelines during the build process. We had to reach out many times. Would not use Lennar Mortgage company ever again. Our Mortgage rep was very difficult to work with and made the whole process very stressful. Mixed communication received on final walk thru between our CM and sales rep. Still working on getting some building issues resolved. It just to bad that the builders didnt take a few extra mins to take pride in their work we wouldnt have to have many different contractors to come back and fix their mistakes. (misalligned garage doors which also have to be repainted, front door gap at threshold, cracked mirror, sloppy texturing on walls, grout missing in many places around tile, misaligned cabinet draws, broken garbage can draw, two different style pendant lights in kitchen, poor wiring on electrical) These are nice designed houses - take pride in your work! ... More

I liked the representative. She went above and beyond to help us and make us happy but when it came to the construction it was finish quick and we will fix it once we close on the house. I have been having major problems with the subfloor (it creaks). This is NOT my first home that I have built and for someone to tell me all homes creak, yes they do, OLD HOMES not brand new construction homes. Then, there is the issue with the sheetrock. It is beginning to bulge out, again all these issues are things that shouldn't be happening within 2 months of living there. On the contrary to the construction, their customer service is excellent. They come and fix what is wrong within a weeks time. Overall, I love my home. ... More

Overall quality and good experience from the sales team, mortgage team, to the construction team. A few minor punch items needed to be addressed after closing which has taken a bit of time to complete, but overall good experience. Recommend Lennar, good builders.

The experince was good everybody was helpful

What I especially loved about the experience with Lennar is the team who provided support and guidance from the time of purchase to build to close and now post-close. That one does not need to pick out finishes or worry about those details was a plus for me as everything Lennar selected was what I would have selected myself in large part.

Lennar provided excellent services.

Reasonable price and good quality in current market

The sale was promoted as Lennar was top quality. We had no need for upgrades because quality was their focus. That was not correct. Workmanship was sloppy, and response from the site managers is slow or unresponsive. They “hear” us, but do nothing.