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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21161 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21161 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

They delivered what they promised and more

  • Stephanie E.
  • Verified HomeBuyer
  • May 17, 2022
  • Buckeye, AZ

It was a great experience with this builder. In a time when supplies are short and timelines are delayed, Lennar was able to keep the home on schedule. There were many extras they put into the house as standards for them. All the lighting, Ring doorbell, and other automations are standard instead of upgrades. The superindentint takes pride in his jobsites. They continually inspect the work of their contractors and have items corrected prior to the homeowner taking possession. All in all a great team and terrific communication!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Coordinated team members covering multiple phasing of home delivery

  • Tony A.
  • Verified HomeBuyer
  • May 17, 2022
  • Las Vegas, NV

On my delivery MJ was keen on communication and timely responses for needed repairs.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Abandoned

  • Judy H.
  • Verified HomeBuyer
  • May 17, 2022
  • Durham, NC

LOVE my house and location but once I closed - crickets! I’ve had to request mailbox keys and how to pay HOA dues. No one ever welcomed me to the community let alone see if I had any questions after moving in. “Fully Connected” and “easy DIY” are a joke. Most new homeowners I’ve asked are NOT connected to their devices because they can’t figure out how to set them up. Lennar takes your money but then, you’re on your own!

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Worst home buying experience ever.

  • William Y.
  • Verified HomeBuyer
  • May 17, 2022
  • Las Vegas, NV

Substandard workmanship coupled with poor customer service at a a price point that should have been far better.

Lennar responded:
Hi William, thank you sharing a review. We are sorry to hear about the poor experience you have faced with your new home. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Difficult Process

  • Angela Y.
  • Verified HomeBuyer
  • May 17, 2022
  • Princeton, TX

In beginning everything was good and the seller Carson was amazing, after that it was so complicate. I had other company to do all relative to the mortgage and I decide do it with Lennar and that was like nightmare. then when I was in the end of process I went to do the walk in, and I was let them know what need to be fixed, the lady how was with me answer " you have to understand this is a production house" I don't know if the mean it is the cheaper house, don't ask for to much, anyway for a production house, they should offer good quality, and better costumer service.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Exceptional commitment to dates.

  • Kamaljit V.
  • Verified HomeBuyer
  • May 17, 2022
  • Ocala, FL

Lennar adherence to closing date was exceptional. While various builders were slipping by months, Lennar was precise to the week.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Everything was done professionally.

  • Chinh N.
  • Verified HomeBuyer
  • May 17, 2022
  • Fate, TX

Everything was done professionally. Very satisfied!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible customer service and home is full of defects

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • San Diego, CA

Unfortunately, we had experience what a lot of our other neighbours also experienced. Lennar project was delayed by over a month and there was no clear answer about why and when it will be ready. We were all left up on the air until 10-12 days before closing. We’re phase 1 of this new construction and there are so many essential things (heater in the winter and water heater to start with) were defective when the home was delivered and there are so many outstanding issues still remaining. One thing that makes it more painful is that we bought this house almost $300k over asking price and I ...

Lennar responded:
Hi, thank you for sharing your experience. We want to apologize for the numerous issues you have faced, including delays and defective items installed in the home when you closed. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

On time closing

  • Venkata B.
  • Verified HomeBuyer
  • May 17, 2022
  • Exton, PA

Lennar construction team did good job in delivering home on time but there were some issues with windows, stairs, drywall and more. Good thing is construction manager Jim is so good and responsive, he made sure most of my issues were resolved. We’re not happy with sales team. Our sales manager Brighid didn’t provide proper updates about house construction or open issues within the house. Also she wasn’t there during closing formalities neither contacted us before or after closing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

its worst experiance ever

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • Saint Johns, FL

the experiance is worst, in all the categories.

Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about your poor experience with the purchase of your new home. If there are any specific items we could assist with, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Issues still not resolved

  • Samath P.
  • Verified HomeBuyer
  • May 17, 2022
  • Suwanee, GA

We had a hard closing date that Lennar would not budge on even though the house wasn't move in ready. It's been 2 months since closing and our issues have not been resolved yet. The construction manager had made promises that he couldn't deliver on. Not a good look for a national builder like Lennar.

Lennar responded:
Hi Samath, thank you for taking the time to share this feedback. We are sorry to hear about your poor experience starting with closing and ongoing into the service you have been provided with your new home. If you have any items that remain outstanding, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - Purchasing was easy enough, challenge with the walkthrough and

  • Carl J.
  • Verified HomeBuyer
  • May 17, 2022
  • Las Vegas, NV

Purchasing was easy enough, challenge with the walkthrough and follow up on outstanding items. Punch Lindt was extensive and I am still working through getting it taken care of. Spending a lot of time to make sure it gets completed and need to constantly follow up.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 1

Quality

  • Felicia G.
  • Verified HomeBuyer
  • May 17, 2022
  • Saint Cloud, FL

Choosing a home was a great experience! Angie did an Amazing job showing me and going over details and stayed in contact during the b built process. I would give a five Stars, however when it comes to the quality of the interior finish, I am a little disappointed. The paint is low quality and has a lot of off spots. When wiping down to move in the paint comes off completely. The home did not come with light fixtures in none of the rooms besides the kitchen and entry way which is a little disappointing and lastly the tile grout is filthy was never deep cleaned. When you purchase a new home you ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

This has been an irritating experience

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • Tampa, FL

In my experience, buying the home was not the issue, it's been the follow up. Things like purchasing the home were explained clearly and upfront. Things like follow up about who to pay for the mortgage through Lennar the first month, how to pay the HOA, and how to get the key fob for the clubhouse or even where to get my mail from have been like pulling teeth!

Lennar responded:
Hi, thank you for this review. We want to apologize for the poor communication and direction you have been given following the purchase of your new home. Please send us a message at corporatecustomercare@lennar.com if there are any concerns or questions that remain outstanding. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Lennar - The process moved pretty efficiently and I closed right when

  • LaZaundzria W.
  • Verified HomeBuyer
  • May 17, 2022
  • White Plains, MD

The process moved pretty efficiently and I closed right when they said I would. Gail was great keeping me updated and answering any questions I had. Aaron the construction manager was thorough and efficient during the orientation and we were out at ease about everything. Any issues were quickly addressed and I appreciate that.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Updates

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • Raleigh, NC

Lennar kept home owners up to date on the progress as Sales Team & Construction Manager were constantly in touch. Workmanship was great. Overall experience was awesome

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Structure good, finish bad

  • Stephen J.
  • Verified HomeBuyer
  • May 17, 2022
  • Myrtle Beach, SC

House is well-built structurally, but the finish (paint, drywall, etc.) is definitely sub-par. Sales personnel were great, as was the on-site construction manager, but it is evident that many of the actual workers were not very skilled and constantly pressed for production vs. quality.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - My family and I had an awesome experience, we couldn’t be happier.

  • Melisa S.
  • Verified HomeBuyer
  • May 17, 2022
  • Land O' Lakes, FL

My family and I had an awesome experience, we couldn’t be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Salesmen & Construction Manager

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • Port Charlotte, FL

Great experience with Terrance keeping me up to date on the completion date. Construction Manager useless everything he said he would fix before closing was not even touched (walk through was 5 days before closing). Place was not clean construction post and permit box left on front lawn, 5 gallon bucket of joint compound left in garage pieces of concrete left all over the place. It was not a great first look when pulling up to a new home. The reason I only gave trust worthiness a 1 is Actions or lack of action by your construction manager.

Total Score 5


Quality 3

Trustworthiness 1

Responsiveness 5

The workmanship was sloppy and careless

  • Shawn R.
  • Verified HomeBuyer
  • May 17, 2022
  • Summerville, SC

The workmanship on this house is ridiculous. There is paint on the carpet, clumps of caulking everywhere, careless installation of the water lines, paint splattered on the floors….honestly, I could go on and on. The response to my work repair requests have been great so far.

Lennar responded:
Hi Shawn, thank you for this review. We want to apologize for the final quality and clean up of finishes for your new home. If there is ever anything we can do to help, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 5

Lennar - Many issues were informed during our last meet up but they were

  • Prashant P.
  • Verified HomeBuyer
  • May 17, 2022
  • Raleigh, NC

Many issues were informed during our last meet up but they were no fixed when we moved in.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Poor sales process.

  • Carl B.
  • Verified HomeBuyer
  • May 16, 2022
  • Irvine, CA

Once the home is purchased get some outside help to identify problems during walk through

Lennar responded:
Hi Carl, thank you for sharing a review. We are sorry to hear about your poor experience during the sales process. If there are any items that remain incomplete or need further attention in your home, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - Both my wife and I were so happy that we worked with Sherry for

  • David B.
  • Verified HomeBuyer
  • May 15, 2022
  • Braselton, GA

Both my wife and I were so happy that we worked with Sherry for our new home. She was always willing to help us from the beginning all the way to the end. She's the best professional we've ever experienced. Many thanks to her!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Experience

  • Anthony K.
  • Verified HomeBuyer
  • May 15, 2022
  • Myrtle Beach, SC

Initial purchase with sales was great. They are fantastic people. Felt the mortgage department of Lennar to be friendly but a little pushy as we did not mortgage with Lennar and got several calls asking why and encouraging us to give them our business. Walk throughs were great and very informative as our questions were answered and issues resolved. It was only after closing, which was a bit strange that we felt a little forgotten.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

This was our second new home purchase with Lennar and the experiences were completely different. Everything was much smother and better over all with out purchase in 2015.

  • Brandon S.
  • Verified HomeBuyer
  • May 14, 2022
  • Mont Belvieu, TX

The best part of our experience was the customer care rep, Mystic. She has been very helpful and understanding with our concerns and issue.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

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