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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18941 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18941 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Great during closing process, but awful afterwards.

  • Anonymous
  • Verified HomeBuyer
  • July 06, 2022
  • Tinton Falls, NJ

We bought a townhome in patriot square, in New Jersey. The relator, Scott, a Lennar employee, was extremely communicative and timely with answering any questions or concerns we might have. We couldn't believe how easy the process was. The homebuying process was fantastic, and we were excited to move into our new home. However, when we closed on the house, two bathroom cabinet doors were damage, so they were removed and replacement doors were not yet available, so they were missing. That in itself is not at all an issue. We were told they would be replaced within a week, which was very ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Still waiting for minor issue fixes

  • Anonymous
  • Verified HomeBuyer
  • July 05, 2022
  • Myrtle Beach, SC

Initially a great experience. It's the little things now that we can't get fixed.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Many items were not completed until after closing.

  • Alan L.
  • Verified HomeBuyer
  • June 27, 2022
  • Calabash, NC

Many items were not completed until after closing. Three months later and we're still waiting for a lamp post. For those things that have been done post-closing, we had to wait weeks for a response.

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Lennar - 1.

  • Alan Z.
  • Verified HomeBuyer
  • June 19, 2022
  • Punta Gorda, FL

1. The mortgage interest rate offered when I was ready to lock in was almost 7 tenths of a percent higher than the national a average. I was compelled to shop with another bank in the 11th hour. This was then used as a tool to negotiate the rate below the national average. I thought keeping the title services and financing under Lennar's domain would be worth a slight premium, but they swung for a greedy outcome. 2. The Closing process was completed in last minute style. A.Materials and labor shortages were certainly an ongoing problem nationally, and our new build had numerous ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - This is our second Lennar home that we purchased within the last

  • Pedro C.
  • Verified HomeBuyer
  • June 17, 2022
  • Summerville, SC

This is our second Lennar home that we purchased within the last 4 years. And I have to say the workmanship on the 2nd Lennar home is not as great as the 1st one, We had 3 different project managers during the whole process. The last one that closed with us was not at all knowledgeable on what came with the house at least not the basics. I have submitted 3 different warranty items and 1 has already been resolved and waiting on the next 2.

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 3

Average quality

  • Kiran S.
  • Verified HomeBuyer
  • June 16, 2022
  • Apex, NC

Average quality build with many small issues. Only some of them are covered by warranty. Few things are not covered and they try to deny the quality issues as not covered, Make sure to question any quality issues ahead of closing and insist on addressing them before closing.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - The initial process with paperwork is very chaotic.

  • Denise A.
  • Verified HomeBuyer
  • June 15, 2022
  • Homestead, FL

The initial process with paperwork is very chaotic. Every Department has different portals and it does not seem that the communication between Departments is fluid. Cassandra was AMAZING but it seems that others handling our account may have been new. I can appreciate a learning process but when time is critical, the mortgage process can not be a learning process when time is of the essence. If they clean this portion up and make one location for the buyer to upload and access documents/status, these would have made all the difference. The craftsmanship of the home is quite an ...

Total Score 3


Quality 1

Trustworthiness 4

Value 3

Responsiveness 3

Lennar - Alexis is great.

  • William D.
  • Verified HomeBuyer
  • May 24, 2022
  • Orlando, FL

Alexis is great. Most of the team is unresponsive.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Communication and timeliness

  • Theresa A.
  • Verified HomeBuyer
  • May 19, 2022
  • Lakewood Ranch, FL

Dont feel we received enough communication with timelines during the build process. We had to reach out many times. Would not use Lennar Mortgage company ever again. Our Mortgage rep was very difficult to work with and made the whole process very stressful. Mixed communication received on final walk thru between our CM and sales rep. Still working on getting some building issues resolved. It just to bad that the builders didnt take a few extra mins to take pride in their work we wouldnt have to have many different contractors to come back and fix their mistakes. (misalligned garage ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Betsy in the sales office is fantastic, she should run the whole operation

  • Anonymous
  • Verified HomeBuyer
  • May 03, 2022
  • Rockville, MD

Betsy in sales is responsive and patient. She was very helpful. Unfortunately I needed to bother her often because the construction side of things was a 0.5 out of 10. I actually needed to contact lennar customer care after closing because my punch list was never completed but I was asked multiple times to sign off on these items. Very disappointing and stressful. I felt pressured to close on an incomplete home and had to strongly advocate for myself.

Total Score 3


Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Average

  • Jennifer R.
  • Verified HomeBuyer
  • April 26, 2022
  • Land O' Lakes, FL

My salesperson was very friendly and responsive. The communication as an out of state buyer was sufficient, but once she handed us off to the warranty people it’s all been downhill. Poor responsiveness, people leaving and now I don’t know who my contacts are. Outstanding work that should have been done prior to closing. A lackluster pre closing walk through, no explanation of systems. The grass laid down was dead when I closed but no one cares. The quality of workmanship and attention detail is severely underwhelming and not at all the condition I would expect a new home to be in. Would have ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Lennar - The process itself was not as smooth as I would have hoped for.

  • Maricela L.
  • Verified HomeBuyer
  • April 19, 2022
  • Fresno, CA

The process itself was not as smooth as I would have hoped for. There were a lot of small mistakes made that made the overall experience challenging. I had to learn to move forward and make the best of things. Overall, I am happy with my new home now and the services now have been handled appropriately and in a timely manner.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

They never mailed my insurance payment from escrow

  • Thomas W.
  • Verified HomeBuyer
  • April 19, 2022
  • Tampa, FL

My insurance lapsed because they didn’t pay the bill.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

The low quality of the interior finishing did not seem to be important to him.

  • Patricia W.
  • Verified HomeBuyer
  • April 19, 2022
  • Sharpsburg, GA

Lennar builds FAST homes not quality homes.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - As far as my experience it’s been ok however, I feel like Lennar

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • Sun City Center, FL

As far as my experience it’s been ok however, I feel like Lennar needs major improvement on their customer service/interaction with their customers, we need to provide better quality materials and do a better job on the cleanliness of a brand new home once completed. I wasn’t happy with my garage door / motor, as they promised it would be a good quality garage door/opener and I received the lowest possible garage door / motor. Lennar needs to give the customer more options and selections on picking colors and materials.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Too many emails

  • Walter N.
  • Verified HomeBuyer
  • April 13, 2022
  • San Antonio, TX

Time consuming and lack of communication

Total Score 3


Quality 3

Trustworthiness 5

Value 1

Responsiveness 2

Lennar - Bought a brand new house but received a house with a microwave

  • Vestonia V.
  • Verified HomeBuyer
  • April 12, 2022
  • Millsboro, DE

Bought a brand new house but received a house with a microwave that was not working and a lot of very imperfect blemishes to the craftsmanship.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Sales staff were amazing/Finishing work was not so great

  • Nicholas Z.
  • Verified HomeBuyer
  • April 12, 2022
  • Kissimmee, FL

The finishing work on our property was awful. We closed over a month ago and are still having troubles getting the repairs done correctly. Every time someone comes out to fix something they end up breaking something else. Make sure you do an in person walk through and note any issues.

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 3

Lennar - When I first considered Lennar, I spoke to family/friends that

  • Jennifer C.
  • Verified HomeBuyer
  • April 12, 2022
  • Saint Cloud, FL

When I first considered Lennar, I spoke to family/friends that had personal great experiences with Lennar which encouraged me to choose them, in addition to the floor plan options and the location of the neighborhood. I waited about a month from being pre-qualified to actually being able to sign the contract (which I understood because of the crazy housing market at the time). I was promised updates along the way - foundation done, roof being put on, cabinets being put in, etc. - which really makes the building process fun. I constantly had to reach out to my sales rep to get any information ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - Overall nice finishes in the house.

  • Surender K.
  • Verified HomeBuyer
  • April 11, 2022
  • Snohomish, WA

Overall nice finishes in the house. Service team response is great. Frigidaire appliances are of low quality and I am fighting with Frigidaire even to register a service request. Lennar should not install Frigidaire appliances.

Total Score 3


Quality 4

Trustworthiness 1

Value 2

Responsiveness 4

Finishing details

  • Leopoldo A.
  • Verified HomeBuyer
  • April 05, 2022
  • Jarrell, TX

Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Average

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2022
  • Tampa, FL

Communication was poor among the different professionals who I was working with during the home buying process (consultant, loan officer, construction manager, etc.). As soon as I closed, my consultant stopped responding to any emails for assistance with simple issues. There are a number of things that I have found after my initial walkthrough, within my first month of living her (i.e., cracked cabinets, paint flaws, grout flaws) that should have been done right in the first place that are frustrating to deal with now.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

A Real Challenge

  • Bonnie W.
  • Verified HomeBuyer
  • March 22, 2022
  • Greer, SC

Everyone realizes the challenges we all faced w/COVID material shortages, etc. That said, however, very shoddy workmanship over an 8 mo period (yes I waited 8 months to close) is another matter. Issues like a toilet not secured to the floor, visible daylight at all door edges, zero caulking at all sinks, scattered debris on the roof, unsecured fencing (I could go on) do not require the services of highly skilled/trained workers. Lennar loves to tout the tech items they include (RING doorbell, security, etc.) but new home owners would be much better served if the builder concentrated on ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

the building quality is not great, with so many quality issues to fix

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2022
  • Thornton, CO

hope builder pay more attention to the quality control - do it right at the first place, rather than fixing issues later

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Quality of Build

  • John L.
  • Verified HomeBuyer
  • March 22, 2022
  • Simpsonville, SC

The quality and workmanship of the home, especially for the price, was not what I expected. The work was rushed, lacked attention to detail, and the follow up was lacking. Two months after closing we still have several issues that have not been resolved and are still without items that were paid for as options. I would recommend for future buyers considering Lennar to hold money at closing or delay closing until all items are completed.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

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