Lennar Reviews

We were happy with the initial buying process and incentives. We like the standard upgrades. We do not care for the pre walk process. We had to do the final walk 2 hours before closing. We were unable to change the time which left us feeling rushed. There were excessive cosmetic issues which means we have to wait until month 11 to have those fixed since there was no time. The flooring company left us extra flooring and it was here during pre walk, but was taken before we closed. No one can tell us the paint base. So a free gallon of touch up paint is useless without that information. There is work on the porch that needs to be completed and it had been 2 months since we closed. The trim work was very rough. Nothing is square or level pretty much all over the house. The landscaping was horrible and we had to spend over $500 to fix it ourselves. The front yard doeant drain properly. ... More

The quality of the home was short of my expectations. There was paint on the floor, paint on the walls were not smooth at all. Overall the home was Mediocre not like the Model we fell in love with at all.

For the amount of money we spent on this new build, we are unsatisfied with the quality of work and very little attention to detail that we have found, and continue to find. The walls are extremely thin... we can hear everything inside and out.. and the home doesn't seem to be well insulated (drastic temp difference from room-to-room). Some of our windows were not level and the spackle within the window sills is terrible (uneven, not sanded well). The quality of the paint used in the home is like chalk. Even the lightest brush up against a wall and you've got a mark or scuff that can't be washed away without taking the paint off the wall. Two of our shower inserts were not installed properly and there are gabs and unevenness between the panels. One is so bad that there is already a severe crack in the wall after only one month. We have several spots under the carpet where we walk and there was clearly debris of some sort left on the subfloor before carpet was installed. The overall cleanliness of the home when we moved in was little to be desired. It's like they came in with a dirty cloth and just wiped the surfaces. There was still dust everywhere, especially along ALL the floorboards. On a positive note, Troy did keep us well informed on the progress of our house and was easy to get in contact with when needed. Brennan was a pleasure to work with and we understand that his time was spread thin so he couldn't always be on our site watching the work that was being done. We just wish the quality and attention to details from those doing the work would have been done with a bit more thought and care. I will also say that Melissa, with Lennar Mortgage was a pleasure to work with. Overall, the people we worked with during the process were kind and easy to work with. However, Lennar as a company comes across as they want their money and then their off to the next. ... More

Of the three new home builds we have purchased in our lifetime this one has by far been the most troublesome. Starting with the walk through there were dozens of issues that basically looked like no one had done any quality control (Multiple paint colors, large unpainted patches, lose fixtures, broken fiber port to name a few) Over the past 2 months we have had dozens of contractor visits to fix things and as of writing still have around half a dozen outstanding issues. The management is nice but the contractors they hire do poor work and need to come back multiple times, I am mentally exhausted keeping track of all the "to do" issues. The house also has some pretty annoying design issues like the entrance to the living room is 33 inches which becomes a problem when you want a normal sized couch (around 36 inches) and can't fit it in the opening or the fact that the landing before the upstairs is about 2 inches to small (with rails removed) to accommodate a queen box spring. Having to put up with a broken Ethernet port in the office (unless you want to have your whole kitchen ceiling torn apart) is a big annoyance but them just using poor quality wood on entrance stairs and good quality on base/top floor (and refusing to fix it) is infuriating. Overall I feel like the house was a good value but way to much work required compared to other new home builders I have worked with, its been like a second full time job. ... More

Good appliances, quality meterial, fast responses when having issues

The trades that were hired did not do a good job. The drywall and painting is horrible. There are several issues with the house. The amount of effect put into this home was sub par.

We had a nightmare moving to our new Lennar home in Rosemount. We had several issues with most of the appliances(Refrigerator, Cooking range, Dishwasher) doors, weather strips. We had service personals at home every other day for a month to fix issues. New home consultant helped us escalating issues and replacing defective appliances. Warranty support representative addressed most of the issues on time.

you get what Lennar builds. No changes allowed. It's a tract development and they are putting them up as fast as they can sell them. For that reason, attention to detail is your responsibility. If you see something wrong point it out and don't quit until it is fixed. I've owned it for 3 months and am fixing the trim and have already experienced roof leaks.

Overall our experience with Lennar was decent. However, what left a sour taste in our mouth was when Lennar decided to change the buying process to a bidding war. It went from going down the priority list (all on list were prequalified through their lender) and offering the houses for their respective set price, to opening it up to everyone on the list and forcing us bid against each other. Only 1 bid allowed so it should be best and final. We did that and progressively started bidding higher and higher above the “Lennar starting at price”. I know the housing market was booming but we were then bidding 60k - 100k over the houses that we wanted and we were getting ghosted (must have gotten out bid but no information was provided). The house that was in our budget and that our family wanted, become unattainable in the blink of an eye. We paid an embarrassing amount over the starting price, and that was pre upgrades. We are now in a house our family is already almost too big for our family just because an exec saw an opportunity to exploit the system. As said, I know the market was booming but I feel like Lennar, a multi million dollar corporation, who was already making a ton of money building houses with the old process, saw an opportunity to take advantage and pad their bottom line and make even more money. It’s a bitter pill to swallow to live in a neighborhood who half of your neighbors were the old system, and you paid a hundred thousand dollars over what they did, and you have the same house and closed right after them. ... More

Poor communication during construction process. Quality of home was subpar.

Great sales team. Soooo many routine building issues / defects that should not have been there and 3 months later are not fully corrected. Lennar should have their own in-house repair team as this seems to be endemic - or at least the 12-20 other new homeowners we have discussed with have the same issues.

-internal paint job; our realtor even commented it was the worst new build paint job she is ever seen -Still have electrical issues -dents in doors and walls, feels like a newer apartment instead of a brand new house we get to be excited to move into. - neighbors have severe drainage issue and their slabs have to be torn up.

Pleasant staff but the finished product/home does not meet the long awaited anticipation and expected results.

Have asked lennar to stop sending me these rating reviews, and emails trying to sell me new houses and show me what homes are available etcetera! If Lennar can't figure out I've already purchased a home 4 months ago and can't figure out I don't need to buy another one; then why would I want to do business with an entity that doesn't listen to its buyers/customers!

No keys day of closing had to wait 5 days later to get keys and move in still no mailbox need some touch up no lites in backyard

Went to closing being told I had a surplus and would be receiving a check instead at closing was told I owed over a Grand.

Overall quality is not good. Exterior problems with brick, deck, paint. Walls and floors not level or straight. Everything was rushed and needs to be repaired multiple times. Warranty team is nice, but issues are still slow to be addressed.

Very frustrating trying to settle and move in to a new “finished” home. We expected delays due to supply issues however upon settlement, major construction should have been completed. Racks were not installed. Bathroom fans not installed. Painting not finished. When touch up painting was attempted the colors did not match. This resulted in all of our rooms needing to be repainted after our furnishings were moved in. There was no final cleaning so we are still chipping grout off the tile floors. Grout in the bathrooms need to be re-done as it was not completed. So, we are moved in and 2 months later still dealing with issues. After 11 military moves we are veterans but this was frustrating. ... More

Workmanship needs to be improved.

Poor craftsmanship for the money

They are responsive but make sure you get a new garage door. They are currently trying to make us keep our temporary used door which is in terrible condition.

Moved in with some issues and also quality of the work are not really well

The only thing that kept the overall home buying experience from being lower than 3 stars was the terrific attitude, approach & demeanor of the salesperson Noreta. She was truly a blessing to work with. It is probably a bit too early to rate the experience as we are just 2 months in and still trying to settle some workmanship issues. However, this is the third home we've built (First with Lennar) and we have more issues in this home than the previous two combined. There are numerous gouges in trim wood work, flaws in vinyl siding, unfinished paint trim, gouges in kitchen cabinet shelves, missing USB receptacles and several other deficiencies. While our list of deficiencies is being addressed our trust that these will all be taken care remains low as how these matters could be accepted in the first place is not easily understood by us. In addition to those issues we decided to use Lennar Title Co., Mortgage and Insurance partly because of seller incentive but also thinking it would provide a more seamless flow. Nothing could be further from the truth! Chaotic, error prone and not seamless. Yes, it all worked out in the end but not without irritation & annoyance. Add to that the fact a manager from Lennar Mortgage called us on a Sunday while I was driving to talk about why we rated our mortgage experience so low. I told him a little bit but suggested he call back the next day after I reviewed my notes and was home. I called him later that evening & left voicemail with more detail. Never heard from him again. We remain hopeful that our experience will be transformed to a more positive one in the ensuing months as the issues are addressed. ... More

Overall not happy with the quality of the work.

It seems that these homes are being built too fast and the workmanship is suffering for it. When you report a problem, it seems everyone is too busy building more homes and you have to wait to have your problems taken care of.