Lennar Reviews

Not satisfied with issues that have not been fixed

Well, we had great expectation when we purchased this house but after so many problems we are pretty disappointed. House looks nice but the quality of the construction is bad. Cheep material and sloppy installation. / Off level floors, nails popping out, broken windows, shower floor accumulate water in corners, interior doors don’t close properly, they have big gap under, bathroom faucet is touching the backsplash so it is difficult to clean behind, landscaping is nice only around model home majority houses have lots of ornamental grass , playground is a joke - beach volleyball court instead of baseball or tennis courts that could be use all year around not just during 2 summer months, no slides or swings for kids just some kind of rope construction,…/ When we moved in our house needed lots of repairs and I thing that there are more problems to be discovered in the future. ... More

Get everything in writing. Don’t trust your sales person as they are not always told what the corporate decisions are and seem to be the last to know.

Lennar mortgage took Forever!!!but maybe the pandemic played a part in it

Make sure you have a Realtor BEFORE visiting model homes!!

While Lennar may be fairly easy to work with to resolve problems, I feel there shouldn't be as many as I've encountered. Unfortunately I bought rather late in this community and it seems as though the builders were in a rush to get done. This shows in some of the sloppy work that was done and things that were caught in the final walkthrough. Some of these weren't corrected before closing and some seem to have fallen off that list altogether. Now I'll have to deal with them under the warranty.

The way the house is built, you’d think you were getting a $150k home but it costs you $300k+. Unfortunately the people doing the work do not care about their quality of work and unfortunately the Managers who are supposed to oversee the work are either not here or don’t have the experience to understand what’s wrong. We didn’t know the questions to ask but now that we know, we wouldn’t build with this builder again.

Disappointed in grade of materials including Quality Control & Quality Assurance during the construction phase.

I would encourage any other home owner to get a pre-dry wall inspection and a final inspection. Also, don't move in until things are complete. There are alot of quality issues regarding the quality of the materials especailly the cabinets. The Customer Service Rep and Sales Person was the greatest experience of our purchase.

Very poor communication from our sales person, always evasive about when our home was going to be released for purchase as it was a model. We were forced to put reservation on home after we were told it was available to purchase. The day it was being released for sale we suddenly had another reservation, we then had to offer more money to get the home. All a game to get more money. We felt we were not treated as a valued customer but more like an inconvenience.

The mortgage process is absolutely ridiculous - the homes are missing insulation - the appliances they put in are sub-standard old - they take away items that should be included every time they raise the price & the houses for age restricted communities are Not Senior friendly I.e. they put cold air returns on the 10 ft. ceilings & not where they can be changed!! Only good thing I can say is in my community the team responsible for repairing little items is good!

Love the community and how is becoming. Unfortunately still dealing with issues my house have no empathy at all to fix issues

Low quality and poor craftsmanship.

Lots of issues (initially) getting any response on warranty issues. Contracted company that manages the HOA and Club is COMPLETELY unresponsive. My wife and I have made a total of about 10 calls or emails and have not gotten a single response. NOT ONE. I've had to go to the office (twice) to get a message to them. In this case I have gotten a response but it's always a partial response. Follow up emails go unanswered. The other big issues include construction debris is the worst of any home I've ever purchased. Sub-contractors leave trash on the ground when dumpsters are full or removed. Lastly, architectural decisions are made to provide the cheapest solution for the builder. We have 150 amp electrical service which is not enough in a community that does not provide gas. A 50 gallon water electric heater is standard in an 8 bedroom house. Hot water runs out after the third shower. ... More

Ive not hearing from the customer care team after 3/10. I know there will be some of contractors gonna visit me for after care, but no plan is shared and i did not get any of updates. Recently, I call and text messages to the customer care team and i did not hear anything back from them. This is my first house and i was so excited. However i really have to say this. The way that they finished house isn't really beautiful and all the minor details are bugging me because i keep seeing it. I know i am still under the warranty period but im wondering what is the purpose of having warranty when they barely take care of it. ... More

Built too fast; workmanship poor; many punch list items; takes too long to get fixes after closing due to no incentive to do anything faster than a snail’s pace.

Our home buying experience had some ups (our sales rep, Denise, was great throughout & we got 2 unexpected upgrades) & many downs. The downs started when we were informed that features labeled on Lennar's documents as "optional" were not available or selections became unavailable during the selection process. We were also disappointed when the construction manager told us things the contractors would do (like screw down the nailed 2nd floor subfloor & sweep concrete before flooring was installed) that weren't done or not done adequately, causing squeaks & popping sounds under the finished flooring. Now that we're in our home, we're noticing that the finish work is most disappointing - painted over gouged drywall throughout the home, drywall compound on most of the outlet/wall plates (due to not taking the plates off before applying the compound & not cleaning them afterwards), missing grout around outlets on the kitchen backslash leaving visible gaps, uneven & discolored tile grout in the bathrooms, sloppy trim/moulding seams that are separating & peeling, holes in the carpet padding, & other issues. In addition to all the needed repairs, we've been asking for our 3 missing window screens for 3 months & keep being told that they're coming, but still no screens. There are also several inconsistencies in the same floor plans in the neighborhood - some have Wi-Fi garage door openers, different gutter downspout placement & breaker box placement, different house numbers, & only some have granite in the shower. Finally, the neighborhood amenities haven't started being built despite the first phase of the neighborhood being 95% built & there's no information about when they will start building. What started as an exciting & fun process turned into a frustrating & disappointing situation. There's been some turnover with Lennar's construction/warranty staff & it's taken about 2 months to finally get some of the needed repairs started. We're glad that Lennar's warranty exists to make the repairs, but it's tedious & disruptive to have different people in & out of our home over the past month with more repairs needed - all during a pandemic. At this point, I would not recommend a new Lennar home to anyone. ... More

All in all was an ok experience. Preferred Lender was horrible. Come to find out the HOA for the community is terrible and there is random kids in the neighborhood vandalizing things.

The house is great, but after 4 months living in it, I still have unresolved issues. I've gone through 2 construction managers and 1 supervisor, and at this rate, I have no idea the status on anything... quite frustrating.

The house is well insulated, but the lightning and bathroom fixtures need to upgraded. Who ever you are using to finish the yard need to be replaced, because the grade of the back of the house could have been done better, and they just throw the sod down.

These homes are thrown together so fast, the quality of workmanship from subcontractors are horrible!!

Due to the COVID-19 pandemic, it was somewhat understandable that their office was limited interacting with their clients; however, it was very difficult getting to them for questions we had while trying to buy and close our house with Lennar. They were always late responding to our emails and phone calls. We had to try multiple times to get the answers we need in order to move on to the next step. During the last few days while closing the house, it was hard to contact them with questions and to find out the status of the closing process. After we moved into our new house, the customer service response to our service requests have been poor, delayed and frustrating. There were many issues we found at the time of final walk-through before we moved in, but only half of the list was repaired by the time we moved in. We found more and more items that required the repairs, but Lennar's response has been insincere and dishonest. They promised that all items we put into the repair list will be taken care of as soon as possible, but until today, they have only managed to repair few things on the list, i.e. 30% of the items in the list. We had to keep asking the same thing over and over until one or two items on the list get taken care of, then no response from Lennar customer service rep. Only a trickery and falsifying promise was given whenever we made requests for the repairs. In addition, the house has so many issues that need the repairs, we were so disappointed on the workmanship and the materials Lennar used to build the new house for the buyers. ... More

Poor quality of materials used in the kitchen cabinets and bathroom vanities. Many repairs had to be done before we moved in and after.

I am still waiting on items to be completed from December, some of the craftsmanship although cosmetic, sloppy

Average experience, multiple issues still open. We in the home so bottom of the priority list