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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21161 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21161 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Sales associate was great!

  • Lori S.
  • Verified HomeBuyer
  • April 26, 2022
  • Punta Gorda, FL

Sales associate was great! Overall, the experience has been positive. I am disappointed in the cheap model dishwasher. The other appliances are quality. The warranty service has been very responsive.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The timeliness of the home building.

  • Julian C.
  • Verified HomeBuyer
  • April 26, 2022
  • San Antonio, TX

Love my first home would recommend Lennar to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice team: responsive.

  • John W.
  • Verified HomeBuyer
  • April 26, 2022
  • Camas, WA

The team in Camas was great. They continue to be responsive. Love the house. Some small issues around quality but nothing that isn’t a relatively quick fix.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Very good homes but the mortgage process needs improvement

  • Charles K.
  • Verified HomeBuyer
  • April 26, 2022
  • Desert Hot Springs, CA

Very good homes but the mortgage process needs improvement

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Bait n switch

  • Brett A.
  • Verified HomeBuyer
  • April 26, 2022
  • Corcoran, MN

Horrible experience…we purchased home last April with move in date of September/October move in date. Lennar continue to push us back and back further and further with finally closing February 28th 2022.

Lennar responded:
Hi Brett, thank you for this review. We are sorry for the major delays you had to experience regarding the completion of your home and completely understand how frustrating this must have been. Please know we are here to help, so if you ever need additional assistance please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

Buying and mortgage lending.

  • James G.
  • Verified HomeBuyer
  • April 26, 2022
  • Lake Stevens, WA

Tyrone did a great job of helping us buy. We were doing a reverse mortgage. Lily, at Lennar Mortgage referred us toa reverse mortgage broker, Joy. The experience was new and different, but between Joy and the team at Lennar Title, it came off and we closed on time. We are very pleased with the experience so far.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

We can trust the property

  • Venkata E.
  • Verified HomeBuyer
  • April 26, 2022
  • Little Elm, TX

Everything looks good. But builder is not allowed to customize anything while building the home. Small changes are also not allowed. If they allowed customization, it will be so great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Communication

  • Rohit S.
  • Verified HomeBuyer
  • April 26, 2022
  • Davenport, FL

Everything went as planned, there was pandemic and staff turnover, we were happy with all how it went

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

knowledgeable sales person. along with good field supervisor to handle issues

  • Gregory F.
  • Verified HomeBuyer
  • April 26, 2022
  • Huntley, IL

noting in life is ever perfect. but be open minded that the little stuff will get taken care of by builder. i have a background in the trades and they build a solid house. from ground up. some of there subs could be better. that is why as future owner do your homework for quality control and learn as much as you can . patience helps

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I am very satisfy with the response i get from the construction

  • Adolf R.
  • Verified HomeBuyer
  • April 26, 2022
  • Lakewood Ranch, FL

I am very satisfy with the response i get from the construction managers, Tom and Fernando. Also Heather, from customer service, is great. And, when i need help I can also count on Olivia Macey, in sales for, to immediately get involved and help. Even though I still have some issues that need to be resolved, but overall, the people i deal with at Lennar are excellent employees and Lennar is lucky to have them. So I hope that Lennar Management appreciates these valuable employees and treat them accordingly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They’re here to make money and nothing else.

  • Anonymous
  • Verified HomeBuyer
  • April 26, 2022
  • Fort Collins, CO

Lennar builds decent homes with functional floor plans, but they have no scruples and will keep on smiling while they ignore any request you make and any obligation they have to create decent communities. Their sales agents were unhelpful and unresponsive, their main office staff were rude, and they sold the houses on BOTH sides of me to an investor who’s now rented one to people who are violating our city occupancy limits. The tenants have five cars parked up and down the block, and trash in the front yard. The house on the other side of me sits empty and abandoned, but honestly that’s ...

Lennar responded:
Hi, thank you for this detailed review. We are sorry to hear about the lack of customer service and responsiveness you have received since purchasing your new home. If there are any concerns you would like addressed further, please send us a message with any additional details you can provide to corporatecustomercare@lennar.com, so our team can follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - We had a leak in the plumbing in the slab of the guest bath and

  • Cassie P.
  • Verified HomeBuyer
  • April 26, 2022
  • New Port Richey, FL

We had a leak in the plumbing in the slab of the guest bath and foyer the first week we moved in. Two months later, I am still waiting to have my guest bath put back together and the punch list of issues and missing items taken care of.

Lennar responded:
Hi Cassie, thank you for this review. We want to apologize for the plumbing issues you have experienced and delays in completing ongoing items. Please let us know if there are any items that require further attention. Our team can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - Forced into closing before house was completed or move in ready,

  • Sean B.
  • Verified HomeBuyer
  • April 26, 2022
  • Land O' Lakes, FL

Forced into closing before house was completed or move in ready, over 1 month in and still having basic items needing completed or fixed. Poor craftsmanship on several items. Floor not level, sinks not mounted to wall, held up with only caulk, cabinets and drawers not completed, exterior and interior paint not completed or patchy, terrible cement sealing in garage. Stucco work is patchy

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Good Builder to work with

  • Mark B.
  • Verified HomeBuyer
  • April 26, 2022
  • Quakertown, PA

Good Builder to work with. Some issues with the home at signing but they are fairly timely with there response to issues. Be warned the interim HOA board set up prior to being handed over to the community are terrible, non-responsive and flexible with the needs of the initial homeowners who move in during during development construction phase.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - I love the idea of the new generation style house.

  • Mario G.
  • Verified HomeBuyer
  • April 26, 2022
  • Kissimmee, FL

I love the idea of the new generation style house. It has everything my wife and I need, but with extra space for visitors or when our children come to visit us. As always, there are small details to improve, but that will keep me busy. I really recommend Lennar

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - The house was great but workmanship is poor specially in Sheetrock

  • Mike N.
  • Verified HomeBuyer
  • April 26, 2022
  • Little Elm, TX

The house was great but workmanship is poor specially in Sheetrock and painting. Hopefully they look into it and make it better.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Average

  • Jennifer R.
  • Verified HomeBuyer
  • April 26, 2022
  • Land O' Lakes, FL

My salesperson was very friendly and responsive. The communication as an out of state buyer was sufficient, but once she handed us off to the warranty people it’s all been downhill. Poor responsiveness, people leaving and now I don’t know who my contacts are. Outstanding work that should have been done prior to closing. A lackluster pre closing walk through, no explanation of systems. The grass laid down was dead when I closed but no one cares. The quality of workmanship and attention detail is severely underwhelming and not at all the condition I would expect a new home to be in. Would have ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Customer service was beyond awful. It was painful at times. The worst experience I’ve had in my life.

  • Joshua L.
  • Verified HomeBuyer
  • April 26, 2022
  • Valencia, CA

From the top down they were terrible. Every level of the homebuying process with them is a nightmare from start to finish…

Lennar responded:
Hi Joshua, thank you for sharing a review. We want to apologize for the poor experience you have dealt with throughout the process of purchasing your new home. If there are any issues that require additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very poor followthrough

  • Sharon V.
  • Verified HomeBuyer
  • April 26, 2022
  • Myrtle Beach, SC

We bought at 60% completion and lived locally. We visited every day. Lots of substandard work from the start. The construction manager was responsive but a lot of the crews are independent so he was at their mercy to get them to show up. Two major issues: the concrete patio pad was left off when the foundation was originally poured. They poured a pad but it was not the 4” at each side. There was a hole at one edge that you could put a stick under up to a foot and you could see that it was thin on that side. It was supposed to be handled. Before it got any repair, the grader got that area with ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar - Everybody was terrific, from initial contact with Olufunsho the

  • Daniel H.
  • Verified HomeBuyer
  • April 26, 2022
  • Lakewood Ranch, FL

Everybody was terrific, from initial contact with Olufunsho the sales rep. to Alkia at Lennar Mortgage, J.L. with Lennar Title and most importantly Lennar Warranty for any post purchase issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I hate this home.

  • Gerri D.
  • Verified HomeBuyer
  • April 26, 2022
  • Kissimmee, FL

I hate this home. I will never recommend a Lennar home going forward. I was strong armed into closing when I should not have. This house is still being repaired from the original punch list. The little compensation I was provided dors not suffice the aggravation, the frustration nor the quality of work for the price I paid. more compensation is deserved for my personal time in waiting around for someone to show up, not show up or cancel at last minute. You know, most would love to call their place a home, I can’t its just a house that has brought unwanted stress to my life. Should not be ...

Lennar responded:
Hi Gerri, thank you for sharing this review. We are sorry to hear about the poor experience you have been provided for your new home and we absolutely agree, this should be a time of celebration, not frustration. If there are any items we can help provide follow up, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Lennar - They all put cheap material with in month moved in more than

  • Madhav T.
  • Verified HomeBuyer
  • April 26, 2022
  • Euless, TX

They all put cheap material with in month moved in more than 100 issue noted and not resolved and filed customer service gentle man not knowledge able with problems and does not have customer service skills, rushing closing the tickets with out solving problems. water leak from bathroom since 3/4 March to until 4/26 not fix, drainage issued on the right side of the house not fix same time. Finishing was not good still have lots of pain stain on hardwood floor.

Lennar responded:
Hi Madhav, thank you for this review. We want to apologize for the frustrating delays and follow up you have received regarding outstanding items in your new home. If you still have any items that need to be addressed, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

The accuracy of predicting the time the condo would be built and ready to move in. It was actually ready weeks before expected.

  • Hollis E.
  • Verified HomeBuyer
  • April 26, 2022
  • Morris Plains, NJ

The people who work for Lennar, from the sales person to customer service reps were very friendly, patient and helpful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - People are nice, but poor quality workmanship and cheap materials.

  • George S.
  • Verified HomeBuyer
  • April 26, 2022
  • Port Charlotte, FL

People are nice, but poor quality workmanship and cheap materials.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Not responsive, new build home forced to close with cosmetic repairs required

  • Anonymous
  • Verified HomeBuyer
  • April 26, 2022
  • Saint Cloud, FL

Did not have a great experience. I am a first time homebuyer and it felt like the entire process was very rushed and the craftsmanship of the finishings is poor. Even before the home was completed, they forced a closing date and promised all cosmetic finishes would be complete within the next week. (i.e. painting of the walls, connecting the refrigerator/ice machine, roof finishes, uneven door handles, floor work, etc) It has been over 2 months, and they still have not done a single item on the punch list. Whenever I reach out, they would find some reason to further delay (i.e. they ...

Lennar responded:
Hi, thank you for sharing this review. We would like to apologize for the numerous delays you have experienced with getting items completed in your new home and the lack of follow up you have been provided. If there are any issues that remain outstanding, please send us a note with any additional details you can provide at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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