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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18303 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18303 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Good home, should have finished before closing

  • Steven S.
  • Verified HomeBuyer
  • January 12, 2023
  • New Port Richey, FL

Lennar makes a great final product… if it ever gets finished. Lennar forced us to move into our house early when there was a list of at least 28 items long incomplete. That includes broken cabinets and glass, holes in walls and electrical problems. We move in a month ago and have maybe brought the list down to 26 items. Lennar sold an unfinished product just so its management can receive bonus. Dirty business. Home once complete I’m sure will be beautiful.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Dons folly

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2023
  • McHenry, IL

Broken patio door lock ifentified 6 weeks ago. No action. Issuess with front door lock and latch. No action. Air leaks everywhere. Cracking of plaster in bathroom

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Not what I expected

  • Camille M.
  • Verified HomeBuyer
  • December 27, 2022
  • Las Vegas, NV

Quality of workmanship is fair. Hollow parts in the upper floors, can’t do anything about it. Cabinets in the kitchen were supposed to be fixed before I moved in which was the first week of November. Nobody is coming until the second week of January. Crappy paint!!! Garage door was not installed properly, it was “customized” and I was told I couldn’t be fixed, but was recustomized by the garage company.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Lorraine Lakes, Lennar survey request

  • Susan B.
  • Verified HomeBuyer
  • December 20, 2022
  • Lakewood Ranch, FL

Getting responses from departments that are supposed to rectify issues is next to impossible. Seven weeks after closing still have 20+ items remaining from punch list.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Definitely not an Executive Level Home

  • Patti C.
  • Verified HomeBuyer
  • December 20, 2022
  • Groveland, FL

We purchased an Executive level Lennar home. The Kennedy III model. That being said we expected to close on an absolutely beautiful new home. The workmanship & building supplies in this home are beyond disappointing. The cabinets are a disgrace, huge gaps were left where the floor meets up with the cabinets, the outside of the home is not truly painted, it is more like whitewashed, the built in pest control system was “forgotten”, no hot water to the master tub, crushed cable wires, broken kitchen faucet sloppy molding/wood work, weak A/C unit, etc, etc, etc. We purchased a Lennar home as ...

Total Score 3


Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

This wasn’t pleasant

  • Joseph W.
  • Verified HomeBuyer
  • December 04, 2022
  • Pendleton, IN

They screwed up one of the key features in our home, offered a small discount instead of fixing their mistake. Lennar was supposed to contact us throughout the process to be apart of different phases. Never happened. Several things were half completed when we moved in or not even installed. Won’t be recommending to anyone I know.

Total Score 3


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Details Matter

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2022
  • Frederick, MD

This is my first time buying a Lennar home and the expensive has been an interesting one from the purchase until now I have no details that matter in building a home are lacking in some areas by comparison to other homes I have purchased. It’s the quality of value of a quantity and the quality of some of the items in the home aren’t up to par for the price of home that I have for instance there are some windows that I noticed that are drafts in the windows and condensation has appeared in many areas.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

The worst I ever had.

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2022
  • Myrtle Beach, SC

It is the worst I had experienced. They mis-represent items. They are not very responsive, When I have an issue, they won't get back to me until I kept calling or I will need the RE agent to contact them before they will get back to me. The closing process was terrible. The workmanship and the material are horrible. I will never ever buy a house from them again.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Purchased a new condo

  • Kevin L.
  • Verified HomeBuyer
  • November 01, 2022
  • Lakewood Ranch, FL

Our condo was completed in less than a year which we were pleased with. What I'm not so pleased with is we were left with broken bi-fold doors, a dishwasher and garbage disposal that hasn't worked since day one and still isn't working. Our outside storage unit wouldn't lock with the keys that we were provided so our outdoor stuff could have been stolen while we waited more than a month for it to be re-keyed. We also weren't pleased with the follow up from our sales rep, he was very unresponsive throughout the process. We have put in trouble tickets to fix the problems that are listed ...

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Not what I expected from a big builder

  • Anonymous
  • Verified HomeBuyer
  • October 25, 2022
  • Saint Cloud, FL

The consultant was not helpful after getting the deposit would not answer any questions and sometimes it felt like I was bothering him it was not what I expected

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Hector

  • Hector P.
  • Verified HomeBuyer
  • October 18, 2022
  • Portage, IN

To be honest, I want to say that the purchase process is very complicated, the assistance was not the most correct, the construction was not well checked before being delivered, which caused damage the first day of moving, the price was the market price

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Overpriced but mediocre materials and very bad responsiveness to issues

  • Nataraj B.
  • Verified HomeBuyer
  • October 18, 2022
  • Dublin, CA

Overpriced but mediocre materials used in construction and very bad responsiveness to issues. Cabinet fixtures are not built properly, the Carpets have nails poking out and the bathroom showers have scratches all over during construction.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Once you sign they don't care about you anymore

  • Jorge T.
  • Verified HomeBuyer
  • October 05, 2022
  • West Valley City, UT

Several items were pending by the time I signed, they promised that they will take care of those items pretty quick. Since then I haven't hear from them at all and I have been living here for 2 months now. I guess I will have to submit all those as warranty problems. Very Unhappy.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

What’s the rush

  • Ian T.
  • Verified HomeBuyer
  • October 05, 2022
  • Punta Gorda, FL

Our new home certainly wasn’t ready to close on closing the date, but we we’re forced to close anyway to avoid penalties. Most of the issues were looked after eventually, but here we are 5 months later and we’re still missing cabinets. Ever day I shake my head at our situation. This is not the first new home I’ve purchased but it is the first time I’ve had these kind of issues. Buyers be aware

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Ms

  • Lucia W.
  • Verified HomeBuyer
  • September 20, 2022
  • Castle Rock, CO

Lennar has yet to address the pinch list items after closing, I have tried to get the punch list but I have yet to receive it.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Beecroft

  • Abigail B.
  • Verified HomeBuyer
  • September 13, 2022
  • Escondido, CA

There have been a few things that haven’t been great. Carpet was stained before we had our walk through. I called it out and it was bandaid fixed but the stains are all back. We have reports in for a fix but it is taking very long and response times are awful. We have also had issues with our stairs that have been reported and her no response. Disappointed since this is our 1st house. Figured Lennar would of been better than this.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Rush, rush,rush

  • John D.
  • Verified HomeBuyer
  • September 13, 2022
  • New Port Richey, FL

In my opinion, lennar rushes through walk through and there is a lack of supervision while the house is being built. A house should only be allowed to be sold if perfect. Total lack of crafmanship....

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Sales person disappeared.

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2022
  • Punta Gorda, FL

Communication is nonexistent. Say one thing do another.

Lennar responded:
Hello and thank you for your review. We are sorry to hear about the lack of communication on our part. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - The sales team, was great.

  • Linda F.
  • Verified HomeBuyer
  • August 23, 2022
  • San Marcos, CA

The sales team, was great. The floorplan and model of the home is very good. The quality of the materials is fair to good. There have been many problems with Several issues that have arisen since moving in. Air-conditioning issues, electrical issues, water tank issue. I do realize they’re still working on building but the attention to detail prior to moving is substandard. The responsiveness of the team to fix these issues is up to par though.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lower your expectations

  • Anonymous
  • Verified HomeBuyer
  • August 17, 2022
  • San Antonio, FL

Painting was terrible on the doors. Drips everywhere. Paint overspray on fixtures, paint on every hinge. Excess caulk around entire floor. Still fixing issues.

Lennar responded:
Hello and thank you for this detailed review. We are sorry to hear about your doors. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - It could have been better.

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • San Antonio, TX

It could have been better.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Good: Economic house in growing community.

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Lebanon, TN

Good: Economic house in growing community. Decent neighbors for the most part. Larger yard than other new home options in the area. Plenty of sq footage for the price (compared to other new home options) Bad: Curved Walls and Ceiling Lines everywhere. Like every room or closet. Kitchen appliances and cabinets feel cheap. Painting overall pretty poor. Everything looks rushed without a care about final look. Also poor cleanup with paint splatters everywhere and not cleaned as promised during the new home orientation walkthrough. Having seen the trim before painting, it was very poor ...

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Best Loan Officer, Ok customer rep, Bad Sales Rep

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2022
  • McKinney, TX

We had a very bad experience with our sales agent. No transparency. He was just trying to misfeed the information and push us through closing. We had to push the closing three time just because the home was not ready. Our sales agent thought it was ready for him to close all the three times. I had to fight to push the closing. All I was requesting was to give me a home that's complete by the time we close. It was very stressful to deal with our sales agent since the signing of the contract. He made our first home buying experience a nightmare. Our Lennar loan officer was really good. We ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Once in they don’t care

  • Unique J.
  • Verified HomeBuyer
  • August 05, 2022
  • White Plains, MD

I feel as though once you’re in the home Lennar no longer cares about you because they got your money. Our ac broke a month in. Our customer care rep is so hard to get in touch with. It’s ridiculous

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Disappointed

  • Nadine G.
  • Verified HomeBuyer
  • July 14, 2022
  • Seguin, TX

I’ll start by saying I’m frustrated which in turn makes me angry. This is my first experience with buying a new home I’ve owned several home in the past none new. I was excited at the possibilities. I closed on May 27th and moved in on May 31st. I agreed to purchase my home on Jan. 31st, 2022, I was giving numerous closing dates which proved to be challenging for different reasons none of which matter now. The process with purchasing the home through Lennar was relatively pain free, I had good communications with all the entities even when I got to the final closing it was well done. 11PM ...

Total Score 3


Quality 1

Trustworthiness 3

Value 1

Responsiveness 4

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