Lennar Reviews

The buying process was smooth, Lennar was involved in every aspect of the buying process, including getting a Mortgage and the closing. From that part I am happy on how everything worked out. In regards to the house, we were told a date when we would be able to walk the property to see if everything was in good shape. They said that we could bring a home inspector so we hired one for the date Lennar told us. A few days before the inspection Lennar told us the date was postponed 1 day so our home inspector couldn't come with us as he could not accommodate that last minute change. We then were told by Lennar that the inspector could not come at a later date even though it was due to their last minute change. Once we entered the property we understood why they preferred a home inspector not to come because the property was clearly unfinished, we spent many hours marking tens of defects everywhere and obviously without the help of a home inspector we missed many of them. The most important ones where related to missing insulation in the living room and scratched windows that don't close/open properly. During the tour they said don't worry anything you don't catch now it will be fixed using the 1 year warranty but that is not completely true, some thing are indeed fixed afterwards and we actually had to fix lots of them but some of the most important ones are not covered under the warranty like for example the missing insulation. Other issues we have had are with the dishwasher which stopped working after only a few uses and Lennar was unwilling to replace it. We are still waiting on having it fixed after months without dishwasher. The quality of the materials used is low and all the appliances are basic or entry level. We asked to upgrade them but they denied that possibility. The only thing it is good quality is the Ruckus AP they install which is high quality (even though is the entry level Ruckus of course). The quality of craftsmanship is very poor, you can feel how the rushed everything and don't have any attention to details. In my opinion the value we got for the price we paid is low but we are still happy because we like the neighborhood and the location of our house is really good. The house itself is beautiful and the layout works perfectly for our family. It would have been perfect if not for all these issues regarding construction. My advice for future owners is to be very careful and very thorough on the inspection. Don't trust them when they try to convince you everything will be fixed in the future because some items will definitely not be fixed and don't let them push them to sign the acceptance till every issue has been resolved. ... More

Our home buying experience had some ups (our sales rep, Denise, was great throughout & we got 2 unexpected upgrades) & many downs. The downs started when we were informed that features labeled on Lennar's documents as "optional" were not available or selections became unavailable during the selection process. We were also disappointed when the construction manager told us things the contractors would do (like screw down the nailed 2nd floor subfloor & sweep concrete before flooring was installed) that weren't done or not done adequately, causing squeaks & popping sounds under the finished flooring. Now that we're in our home, we're noticing that the finish work is most disappointing - painted over gouged drywall throughout the home, drywall compound on most of the outlet/wall plates (due to not taking the plates off before applying the compound & not cleaning them afterwards), missing grout around outlets on the kitchen backslash leaving visible gaps, uneven & discolored tile grout in the bathrooms, sloppy trim/moulding seams that are separating & peeling, holes in the carpet padding, & other issues. In addition to all the needed repairs, we've been asking for our 3 missing window screens for 3 months & keep being told that they're coming, but still no screens. There are also several inconsistencies in the same floor plans in the neighborhood - some have Wi-Fi garage door openers, different gutter downspout placement & breaker box placement, different house numbers, & only some have granite in the shower. Finally, the neighborhood amenities haven't started being built despite the first phase of the neighborhood being 95% built & there's no information about when they will start building. What started as an exciting & fun process turned into a frustrating & disappointing situation. There's been some turnover with Lennar's construction/warranty staff & it's taken about 2 months to finally get some of the needed repairs started. We're glad that Lennar's warranty exists to make the repairs, but it's tedious & disruptive to have different people in & out of our home over the past month with more repairs needed - all during a pandemic. At this point, I would not recommend a new Lennar home to anyone. ... More

All in all was an ok experience. Preferred Lender was horrible. Come to find out the HOA for the community is terrible and there is random kids in the neighborhood vandalizing things.

The whole process goes to fast so the quality suffers.

I'll never buy from Lennar again.

The house is great, but after 4 months living in it, I still have unresolved issues. I've gone through 2 construction managers and 1 supervisor, and at this rate, I have no idea the status on anything... quite frustrating.

It seems like everything that needs to be fixed was something not covered. They do respond quickly but it’s nothing that they are responsible for

The house is well insulated, but the lightning and bathroom fixtures need to upgraded. Who ever you are using to finish the yard need to be replaced, because the grade of the back of the house could have been done better, and they just throw the sod down.

My first home buying experience was far from what I've learned to expect from Lennar. I won't use them again in the future. Buying a house is a big deal and I don't feel I received the level service we deserved.

Jaime was great to work with during the buying process. At closing, there were many items that needed correction like painting, wrong windows, landscape issues etc. I was working with Brian, the construction manager for our home. I had to keep reaching out to get him to come check out the issues. He came multiple times to inspect the same things. Weeks would go by without follow-up. Landscape was addressed poorly weeks later. It’s been almost 2 months since our last communication. I still have the wrong windows in my bathroom, among other things. I’d like to give zero stars because of how frustrating this experience has been. But I will give 3 because initially the process of buying went well. ... More

We were pretty disappointed in the quality, were told things would happen that didn’t, and still have issues that haven’t been resolved that we requested 4 months ago...

These homes are thrown together so fast, the quality of workmanship from subcontractors are horrible!!

Look for another builder that has higher standards.

Due to the COVID-19 pandemic, it was somewhat understandable that their office was limited interacting with their clients; however, it was very difficult getting to them for questions we had while trying to buy and close our house with Lennar. They were always late responding to our emails and phone calls. We had to try multiple times to get the answers we need in order to move on to the next step. During the last few days while closing the house, it was hard to contact them with questions and to find out the status of the closing process. After we moved into our new house, the customer service response to our service requests have been poor, delayed and frustrating. There were many issues we found at the time of final walk-through before we moved in, but only half of the list was repaired by the time we moved in. We found more and more items that required the repairs, but Lennar's response has been insincere and dishonest. They promised that all items we put into the repair list will be taken care of as soon as possible, but until today, they have only managed to repair few things on the list, i.e. 30% of the items in the list. We had to keep asking the same thing over and over until one or two items on the list get taken care of, then no response from Lennar customer service rep. Only a trickery and falsifying promise was given whenever we made requests for the repairs. In addition, the house has so many issues that need the repairs, we were so disappointed on the workmanship and the materials Lennar used to build the new house for the buyers. ... More

Things discovered in walkthrough were not fixed in final walkthrough. It was dirty and there was urine in our sump pump. This is just the tip of the iceberg. I’m so exhausted and stressed with the entire experience I’m sick of talking about it and would rather not relive it.

Please communicate association fees are paid twice a year.

Buying a home here has been a lesson in the difference between "sales promises" and actual workmanship. While the brochures highlight premium selections, the execution is fundamentally flawed. The most glaring issue is the rampant screw pops throughout the drywall. By definition, workmanship refers to the quality of skill and care applied to a task. When screws are overdriven, spaced improperly, or misaligned with studs, it is a textbook workmanship defect. These aren't just "settling" issues; they are failures in the installation method that should be covered under any standard one-year workmanship warranty. Unfortunately, this builder treats these structural finish failures as minor inconveniences rather than a breach of their duty to provide a defect-free product. The community conditions are equally disappointing. Living here during continued construction has been a nightmare due to: Total Lack of Cleanliness: The site is consistently littered with construction trash and debris that drifts into occupied yards. Subcontractor Conduct: There is zero courtesy from the crews. They block driveways, ignore noise ordinances, and show no respect for the families already living here. The most frustrating part is the complete lack of follow-up. From the sales office to the construction supervisors and the warranty team, communication is non-existent once you close. You are essentially ghosted the moment the keys are handed over. If you value quality control, professional site management, and a builder that actually honors their warranty obligations, I strongly suggest looking elsewhere. ... More

There so many hidden fees, then the quality of work is subpar. Water pressure, sewer backup, windows rattling, hot water issues, no stucco on parts of house, stucco braking on outside both sides.

Being attentive to the time frame that you are being assisted with a HOA problem One barely moving in not even 3 months

I’ve come to realize that the overall build quality with Lennar has been very rough. As a first-time homebuyer, this experience has been extremely disappointing and, honestly, it will be my first and last Lennar home. Buying a home comes with so much excitement and sacrifice, and it’s disheartening to feel that future homeowners are not truly cared for. The work feels mediocre, and while this is my honest opinion, it gives the impression that the focus is more on volume and commodity than on the people who will actually live in these homes. I’m very disappointed, but I’ve learned from this experience, and it’s not one I will repeat. Thank you for taking the time to read my feedback. ... More

I purchased very illusioned with the new house, the pretty features, the "warranty". Zero Defects was a fallacy. The "Call us anytime, send us all your questions, if you have any problem" was another lie. Nobody returns my phone calls, emails and the H.O.A. blames Lennar and Lennar blames the HOA. The Lennar loan was immediately sold off to a third party. Within a month, the house started having problems and nobody responds. The water does not come out hot, the roof and gutters are extremely noisy when it rains, the blinds are of the worst quality and some are lopsided, the carpet was installed poorly, the concrete front steps have broken. All this has been reported, but it is not answered nor repaired. LENNAR is just trying to lure in people with kindness, but drop their buyers as soon as the house is handed over. I am extremely disappointed at the house and how they treat us. ... More

Loan officer did not use all information given. Loan officer locked us in on a rate of interest and we were floating. Property agents gave us the wrong information for the property most. Company.

Very ship materials are use to build, finishes are really bad.

I have been lied to by almost everyone associated with Lennar. Starting with Lennar Mortgage to the new construction manager at the 3 final house walkthroughs. Promises made promises broken. Even the warranty process where cases are closed when parts on order take longer than Lennar likes. And another created when work scheduled and closed again when work not completed. Only to be resubmitted again and again. Who are you fooling? Not me. Lennar get your act together.

Overall the sell representatives are really nice and very professional but unfortunately I can't say anything good on the construction side . The supervisor doesn't commit to his roll on supervising his construction manager. The construction manager really need a better training when it comes to delivering the quality products that Lennar offers.Construction managers all they want is not make you sing off on there release to close title and don't care about the quality always very denial on everything we point out that need to be fix. So my advise to all new buyers is make sure they listen and don't sing any documents until they actually fix everything that is incorrect install . They lie don't trust them because once you sing there release they will send you straight to warranty team and ignore not do what they promised fix. BE CAREFUL. ... More