Lennar Reviews

Sung and Tom excellent to work with.

Lennar is definitely a large company looking to turn homes quickly. Everything is sub-contracted out, and it doesn't seem the sub contractors really cared about the quality of their work. Lots of small imperfections that you would expect in a nearly $700k home

Matt our salesperson was wonderful and kind. So on point with everything!!!!

Bad Experience with Lennar when it came to building materials, options, and service areas.

It has been a great experience to receive help from Lennar from day 1. Is undeniable the loan officer, sales staff, and title staff are very well trained and kind to us, giving every minute a good treatment and searching for solutions every day.

Very bad experience, I have called and even went to the office and no response with the things that need fixing, and we are still waiting for someone to respond to us. Many things needed to fix on the first walk through. Still waiting for it to be fix. And now we have other things to get fix, No response at all. I would not want anyone to go through this.

We had a mostly good experience with Lennar. The flooring that our agent told us we were getting ended up being totally different then what was installed. When we called out the difference Lennar only offered us the option to back out of our contract instead of fixing the problem or offering any sort of credit for the mess up. We were really disappointed with how the issue was handled. We made our decision to buy the house based off what was told to us about the finishings that were going in.

The purchasing process of buying my home was smooth and easy. Working with the loan processors proved to be remarkably easy, even with the VA involved). Had to close remotely (12 May 22). House keys "got lost" between the closing coordinator and Butler & College. Closing coordinator (Erika) proved to be a waste of time. Alot of finger pointing between Erika and Butler & College. Closing/Escrow Manager (Brittney) joins conversation and appears helpful. Statements surmised to resolve situation in 3 days (email dated 17 May22). I follow up with emails and phone calls on 20 May 22 and 23 May 22. No response. Brittney's voicemail box is now full. Brittney and Erika have not returned any emails or phone calls since 17 May 22. I resort to emailing everyone I have ever been in contact with, who is employed by Lennar. Penny (in sales) rejoins the conversation. Gets house and mail box rekeyed in less than 2 days. She FedEx overnighted the keys to me. Keys finally in hand on 27 May 22. I have the email chains to corroborate this synopsis. House keys delivered to me, 2 weeks after closing is absolutely unacceptable. I presume Penny paid for the rekey of the house and mailbox, then the delivery from her own pocket. She deserves big blue cape with the Lennar logo on it, a managerial position, and a healthy bonus. She saved the whole operation. That the star rating isn't at the bottom is because of Penny and to a lesser extent the Loan Officer Department (Alison & Julie). So far the Lennar warranty program/process is proving to be quite helpful and efficient. ... More

It’s been a great experience for my first home. The quality of my home is superb

We recently purchased my first home at Lennar’s Avonlea and I’m glad I did. Stephanie and Steve are simply the best. I did all the activities virtually up until closing as I was in another city and re-locating to Lakeville post closing. Stephanie was extremely professional, super responsive and detail oriented for the many many questions me and my spouse had. Also, she was very proactive in keeping us updated on the construction status. I had to do most of my interactions with Steve through emails, phone calls and zoom meetings up until closing. He was so helpful with the orientation, was/is prompt in responding to my questions and explains very patiently. Stephanie, Steve, and Eric made the home buying process very smooth and happy for my family and I would definitely recommend them. ... More

Unfortunately my agent did not check in with me regularly to give me updates. My closing date was pushed back 5 times. The last 2 times I was notified in less than 48 hours. The delays turned out not to be due to the supply chain issues but instead Lennar dropped the ball with city permits and permits for my gas meter. I was given the excuse that they lost construction staff in my neighborhood. When I moved in the "deep clean" was not done and several items needed work. It took about 3-4 weeks to resolve. Unfortunately for my subdivision it seemed as though no one was communicating with each other. It wasn't the happy new home ownership experience that I SHOULD have had. ... More

I am totally impressed with the quick response from the Lennar team leaders.. When I have an issue, they are on top of it!!! I live comfortably and proud to own my Lennar home, please check them out.. you will be impressed.. I feel I am on a long vacation

closing day ,we just arrive the House was with the open doors ,, the dust was coming in ,, was sad because I was hope a great day for us an it was not, they repair the issues two weeks after closing,, hvac never had air filters,, the Hause was dirt dust everywhere ,, one hole drill in one bath why I dot kwon ?

Love having everything included. Could have done a much better job with home cleanliness when we received it. Both interior and exterior needed major cleaning. Follow up to warranty requests are not as timely as they could be. Otherwise, purchasing experience, framing walk through, and home layout are beautiful.

Signing in July for a house that would be ready in November, that would then be delayed month by month until May. How can you think you can finish a house in 4 months if it’s going to take you 10? But when it’s finally done, we were given zero flexibility in closing day. We had to be flexible for all this time and Lennar gave us nothing at all, even threatened us with a 500$ per day fine! Communication during construction and even sales was very poor and even now past closing is minimal. If Lennar is the last builder on earth, I’ll buy existing homes..

Several items were addressed prior to closing and almost none of them were addressed until closing day. A few of the larger items are still left open and un fixed or in a worse condition/state. There is a major lack of quality control over the trades. Subfloor was not prepped before pad and carpet. You can feel drywall mud through the carpet. There was a 6" hole in the subfloor, carpet guy carpeted right over it. We found it by nearly stepping through the carpet. We've been in the house 6 weeks and cannot shower in our master bath because a tile repair needed to be made. So far the glass and tile have been removed and a 2x4 trimmed back...that's it. There are wall corners that are nowhere near 90 degree angles and areas of carpet that need to be replaced (carpet is still pulled up in areas). The warranty person (Jacob) at closing was reluctant to have repairs made. He literally said it's his job to "push back." The current warranty person (Vanessa) cannot mutli task and has no call no showed, not returned calls, not seen repairs to completion. We would never recommend Lennar and quite honestly cannot wait to sell my new home to purchase with another builder. ... More

Construction delays which were not communicated prior to buying the house. Very poor communication throughout the process. House built with poor workmanship standards. And response from Construction Manager was it is acceptable per Lennar standards. I didn't knew that lennar had such low standards. Not happy with at all. Even now response is very poor if I open any ticket. And for bigger issues Lennar asked me to directly contact vendors. So accountability at all. And issues were present even before I moved into this house. I can go on and on .... If lennar really care about these reviews, please reach out to me. Someone with authority would be appreciated. ... More

Ease in buying the home but some hidden problems that you won’t find until after possession.

My experience in buying a home with Lennar was great. All team members were experienced, professional, provided important information and were always available whenever needed

We were tired of playing the game of looking for existing houses for sale after only a few weeks. Most were only on the market for 48 hours or less. We heard Lennar was building in an established neighborhood and had a few lots ready to put on hold. We saw the product and the value for the money was way better than anything else. It took a little over a year from the day we signed the contract until closing. We are enjoying the home and the area so much. Once the build started the process was fast.

Make sure that you go through entire home and document all that needs to be fixed an make sure it is done prior to you signing paperwork. If not it will take forever to get it done. Lennar financial team was great.

Sales people are incorrect with information or it’s possible as per contract that materials other than what is described will be used. After the sale, communication ceases with those directly related to sale. You will still get emails from lennar that’s it.

Good but must make a priority to improve!

Dont rush into an agreement with Lennar. Inspect inspect inspect. Buyer beware.

Excellent response till the date closing is not completed, after its hard to get the response. Not satisfied with the material and appliances.