Lennar Reviews

The lack of quality workmanship was appalling. There was garbage in our house on move in. There were (and still remain after 2 month) many many issues with the house. The extreme lack of professionalism of both the sales and construction manager. No communication and lack of integrity in many interactions. I can not recommend lenar to others.

Sophie and Carlos have gone above and beyond. Having their support and care has been amazing.

Overall it was a good experience. I liked the model immediately. Having built houses before, I was somewhat disappointed with the interior paint job and the choice of carpet. There were other examples of a careless job. The flooring could prove to be problematic. The word that comes to mind is "rushed" because this is such a large development and people are buying houses quickly. I wish that I had been able to give input and change some things. I feel very comfortable in the house and will make changes after I have lived here longer.

House was poorly built. Takes forever to get anything fixed or taken care of.

I was disappointed in mortgage! Many issues still remain unresolved like no payment of home insurance resulting in cancellation of policy!

We have been in our new home for about six weeks. I have heard nothing but horror stories from people I know that have bought new construction with finding tons of shortcuts taken that caused issues or when finding a problem, having to fight to get the work done under warranty. Our house seems to be very well built. We found a small leak in the roof after about a week during a massive storm. We reported it and warranty support was amazing to deal with. We had everything taken care off very quickly and were kept informed on the process every step of the way. So far, I cannot find any real issues to complain about. I would highly recommend a Lennar home. ... More

Work order after work order right after moving in

Everything went wonderful until walk thru many issues needed addressed. Went the following week for New Home celebration and nothing was fixed but a few items. Was told everything will be addressed immediately, I’ve lived here for almost 2 months and only one item was fixed. Men show up and have the wrong tools or the wrong house and can’t fox my item, very frustrating

Family and I chose Lennar due to the growing presence in the SA community. We love our first home, but regardless of being a first time owner or subsequent owner the overall quality of the home is worrisome. From nails in the window frames to missing caulking throughout the home, the house was painted wrong then repainted the correct color with lack of attention to detail, frame can be seen outlined through the sheet rock, slanted window, and nearly every door frame was installed by the world heaviest hammer (broken sheet rock). It’s either move in and get things fixed post closing or don’t move in and lose out on great financing. The only thing that makes up for the lack of craftsmanship were the people who directly work with you. Whether it be the customer care representative who has been there every step of the way, or the construction manager who made sure to point out what flaws were present before the blue tape walk through - taking ownership to handle some of the issues before I could even see them. The mortgage financing team and sales associate were just as awesome. We still have issues to address throughout the home but the reassuring approach from all representatives let us breathe a little and get acclimated to the home. Hoping when we move from this one (potentially using Lennar again) we can have better craftsmanship experience. ... More

Very slow to get customer care response.

I would not recommend Lennar. Closing was such a hassle. They pushed my closing date four times. When I closed the house still wasn’t fully complete. They did a horrible job communicating to keep myself abreast throughout the process.

Lack of communication and make sure you get a thorough inspection of the property.

Great job considering the supply chain issues and labor shortages.

Overall a good experience. One improvement would be how information is provided. The building process is several months long and some info is given too far in advance. The buyer is not ready for it and it gets lost or hard to find again. Getting the names/sources for all the utilities for instance. I was instructed to go to MyLennar (or one of the Lennar sites). From there was told info wasn't available, need to go to the development's web page. From there was told info didn't exist for that area. Frustrating. A pre-made packet for each development would be a great service to provide the new homeowner. Also, there are quite a few people reaching out to you in the process. Would be better to coordinate through just one or two people. Info is key. ... More

We signed for new construction in mid April 2021...we're given a tentative closing estimate of 10/31/21 to 11/14/21. Then, after obtaining permit approvals in late May...the delays started...ground was not broken on our house until September. So a 4 month delay. Covid was said to be the reason for all delays. Understandable at 1st. Then we saw homes signed for "after ours" closing in Sept...Nov and Dec. Covid did not prevent some homes from moving forward to close. It seemed to my wife and I that the original CMs had forgotten about us and it was very, very frustrating. In October, we connected with a "new CM", Mike. The meeting was initiated by our wonderful salesperson, Susan. Mike had arrived in Trinity Lakes to help push builds forward and he did help to expedite the build on our house. We were very appreciative of his efforts. Our salesperson had been communicating with the previous CMs every week and provided status updates, which we very much appreciated also. But, in my opinion the initial CMs did not follow a "first to sign" protocol regarding priority in home builds. All that said, a second CM, Kyle, was later assigned to work with Mike and together they completed our home in late February. They provided us with a top quality construction build!! So what is the old saying "Anything worth having is worth waiting for"? Irregardless of all our woes...we love the home and community, beautiful, peaceful countryside and gorgeous sunsets over the lake! Even with the delays...10 1/2 months after first signing...I would still highly recommend Lennar for the top quality product! ... More

I love my model in particular and the idea of a complex with so many amenities.

Our home was closed in February 2022, it wasn’t a good experience in general. 1. Lennar Mortgage: The loan agent assigned to our area was not prompt at all. Usually no response to emails until a few days later that we chased him. Up until the closing day the document issued still had errors and we caught it. We originally didn’t plan on going with Lennar Mortgage but as the rates soared 2 months before closing, we chose Lennar because of the credit they offered. We submitted the application but we were never told you’re approved nor their portal showed anything. We kept asking the loan agent and never got an straight answer. You can imagine how difficult the communication was. 2. We did LVP after move in and found out the floor was very uneven. Some places fit thru my index finger between the floor and the leveler but the builder said this is within tolerance. Many many dips across the house. 3. My friends bought a home with KB home and during the building process, KB emailed them progress update with pictures of the home on a weekly basis which I think it’s awesome. Lennar doesn’t have that kind of service. 4. Lennar installed the wrong color of cabinets and we found out 1 week before closing when we got the appraisal report. They sent us a compensation amount but in a take it or leave it approach, that if we didn’t take it they have customers in line to sell to. We had no say in anything. 5. On closing day we got our keys and a map of our mail box location and number. We went there to test it but can’t open it. We asked the sales agent who gave us the map and keys, and he said: oh yea, just try it out on a nearby one across street. He didn’t even bother to help us check. ... More

The overall workmanship was poor, final product was rushed with many gaps from broken cabinets, sloppy paint job. Insurance premium through HIPPO (subsidiary of Lennar) was not paid forcing lapse in homeowner's policy and issuance of multiple dunning notices.

I understood the quality of Lennar construction when I entered into my sales agreement 6 months prior to closing. A new home construction had MANY issues all of which could have been addressed with better project management. When I brought issues to their attention, I was "yessed" and none were fixed prior to closing. Lennar rushed my home into closing as it was the last day in their fiscal quarter. I closed at 9pm that night because they couldn't get a certificate of occupancy and once they got conditional approvals, they closed clients. I HIGHLY recommend NOT rushing the walk through as that's where they get you. Their contracts allow them an unlimited amount of time to address things. If imperfections or in my case a bathroom GUT, wasn't caught on the walk through before closing at 7:30pm it would have fallen under a "warranty" issue. DO NOT DO THAT! 2 months later and my cabinetry issues are still not addressed. Good Luck with things! ... More

My experience with Lennar has been a great experience. Max, Nick and John have been a pleasure to work with and have been very helpful and prompt with everything we have asked of them. I would highly recommended Lennar to anyone looking to buy a new home.

Everything was completed as cheap as possible. Wouldn't even give you paint to touch up spots missed.

Matt was our sales rep and was outstanding. He was available to answer our many questions. Alex and Annie in warranty addressed our list quickly and efficiently.

Workmanship are very poor, after we moved we saw a lot of problems the paint, lots of nails pops, window blinds, doors are loose, carpet are short, something missing on the counter, problem with internet cable, the stairs, water heater doesn't work on our first day , warranty guy only good on the first 2 weeks after that not answering the phone. Really disappointed, I will not recommend Lennar.

Constant having to call and make corrections that should of been caught during inspection. Builder doesnt seem to give a crap about craftsmanship for the price you pay for a house these days.

Can do a better job at responding to emails. Sent an email regarding my front windows and a follow up email a week after. It’s been 3.5 weeks and still yet no response.