Lennar Reviews

We love our new house in Patapsco Glen. Everything is excellent more than we would expect : workman ships, quality, on time deliveries and customer service after moved in. Thank you very much

Very bad experience for all peoples in lennar

Thank you Lennar for a really unique experience. We signed the purchase agreement in late October 2021. The home was already under construction so we were told it would be complete in the middle of January 2022. We sold our existing home fast and decided living in a hotel for two and a half months would not be that bad. Construction delays and material shortage kicked the actual close date to May 27, 2022. We were homeless for 7 months! Every step along the way we felt deceived and lied to. When we would talk to the customer representatives they would always say “Thank you for not yelling at us”. I would always wonder why a company would put its sales staff in line for customer abuse. We finally had a walk through of the “completed” house and found hundreds of poor fit and finish items that needed to be addressed. Almost none of the issues were properly addressed by Lennar before closing. My Wife’s new part time job is to submit complaint tickets and schedule repairs. We have had plumbing problems, HVAC problems that are still ongoing, cabinet faults, cracked tiles, The closing day was a mess no one knew if our house had actually closed. Now a month later we discovered that Lennar did not pay our home insurance at closing. They sent our home insurance payment to a different insurance company! We had to bring up the error to Lennar and they took 3 weeks to fix the problem. Bottom line. I will tell everyone to avoid Lennar for their future homes. I will never do business with them and I regret every step of this home buying experience. ... More

At first it was good but after you sign and put money down, takes sales 2-3 days to call back even my realtor could not get a hold of him. The on line paperwork is a joke. The first walk thru was horrible water leaking in the wall and Lennar was just going to leave water in the wall and underneath the flooring. Paint not finished. Just got it fixed on the day of closing. Let’s talk about Lennar contractors damaged my A/C unit outside and when you send a service request in it’s poor response. Front door sagging. Closet door damaged kitchen cabinets coming apart over all just a bad experience . Will not buy a Lennar house again or will I recommend anyone else. I have learned in business that for every one bad it takes multiple goods to forget the bad , that is something Lennar needs to learn, because what Lennar advertised is not what happened ... More

Workmanship is B - The garage is a D. Wasn’t finished.

Good value and experience for the home buying process.

The entire staff at Lennar was extremely kind and Professional during my purchase. They always reached out to me whenever I asked them anything. Closing process was super smooth and stress-free. I absolutely love their customer service and they really care about you :) I am so glad to be here and highly recommend this place (Lennar) to anyone. Believe me they will treat you like a family.

I wouldn’t build with Lennar again. The quality for what I paid is not worth it. I have walls that curve, so many uneven walls, vents and doors. I had a leak my first weekend after move in, in May it’s now July and the hole still hasn’t been fixed. I was also told we would be getting replacement doors for the hvac room and our garage storage door that was damaged before move in and that still hasn’t happened either. Just not worth it.

While the purchasing part was easy smooth and fun the moving in was the most stressful. I will explain why. I moved in with a lot of cosmetic issues. The paint was poorly done inside and out. Whoever touched up the paint did not use the same color and I have spots everywhere in the house. The guest bathtub had a giant Tiger claw scratch. The cabinet draw will not close. The dryer is dented as well as the microwave. The rugs had nails sticking up I cut myself numerous times. The painters left tape on lights and garage. A chunk of slab is broken off by the sliding doors. The weatherstrips are ripped on the garage door and front door. One of the blinds was put up Crooked. A piece of granite is chipped. I worked hard for the money to purchase this house I show not be going through all these issues. ... More

Overall the experience went well. I am very pleased with the quality of our house. We've had a little trouble in getting answers to some warranty issues.

Our home was not delivered on time not anywhere near the date that was told to us when we purchased it. When we did close and moved in we found at least 40 plus items that needed to be addressed which we have submitted tickets for repairs. Our construction manager promised he would deal with them and disappeared then we were given another contact and they disappeared. We have lived in our home for over a month and still do not have mirrors. When you submit tickets for repairs the contractor just shows up without scheduling with us and we have to work we can’t just sit around every day waiting. We have been threatened by Mike B. that he is going to cancel our submitted work tickets because we are not able to be here every day when they show up. These items should have completed before we moved in not after when we have to miss work, I can not be home every day waiting for contractors. Not a sole cares about the situation they all pass the buck and Lennar is just about $ not customer service. Their workmanship is appalling and they should be embarrassed. ... More

Lennar's customer service is absolutely horrible. The responsiveness to customer issues is non-existent and no one seems to care that the home you are moving in to could be your place of living for the next 20 years or so. They seem more concerned with getting you closed and signed, your money in their hands then they stop responding to you. Slight issues are lumped in with major shortfalls in the construction and their response is, "it could take up to 90 days to resolve your issues". Avoid this developer if at all possible, and if you do buy a home from them ensure you are able to stop by the construction site often enough to validate the work being done by their sub-contractors. My inspection was done by a Lennar provided inspector and the final walk-through consisted of the Lennar representative attempting to rush us through the house as she had "other homes to walk-through with other buyers". ... More

Mixed results From the sales department, we received miss information. Multiple information was incorrect. Downright incorrect. Also left out good things about the house that we didn’t even know about.. We feel there were changes made to the house and the sales person was never informed. The construction manager and sales person gave us a closing date. Your corporate closing coordinator move the date forward by three weeks and Cost us thousands of dollars and the house was not ready. In addition to that, whoever was in charge of the paperwork was nowhere near ready to have all these homes closed at the same time. After waiting for hours to close, we threatened to pull out of the deal and then miraculously the paperwork was found. On a positive note, working with Aaron and Shelley has been a pleasure and a relief because they have bend over backwards to make things right. There is a lack of quality workmanship from your trade partners. I still have a list of mile long of things that need to be corrected. I’ll let you know in the next survey how well that goes. I just want you to know how close we came to getting out of buying this home because of your closing coordinator and people involved with the paperwork on the deal. ... More

The sells guy was awesome, still, the house was late, the rate was changed even if we had lock it, and the landscape job of the house is terrible.

It’s really hard to communicate with the office staff, once closing came they didn’t care about multiple issues included those mentioned regarding the house. Response times are extremely high, with people having to follow up multiple times to get a response.

Door hinges shutter drain wrong angle towel hook not installed .

They are building the homes so fast that quality is not what it should be. Fortunately, they correct the issues in a reasonable length of time.

Moving through purchasing a new construction, the team at Lennar promised throughout that a physician loan would be possible. Two weeks ahead of my closing date, my loan officer informs me that the team at Lennar did not complete Fannie Mae paperwork required in order to finalize the loan. The team was unable to provide a reason as to why they were not submitting the paperwork, and ultimately I was forced in the last two weeks to gather an additional 17% of the house value in order to close with a non-physician loan. Stay away.

The sales rep was responsive and patient with all my questions as a first time home owner. Other than that I found the closing and move in process a disappointment. During new home walkthrough my house was a complete mess and not at all ready for closing. There was no paint or carpet, people were working where I was supposed to be inspecting, there were major electrical issues, the wash machine and dishwasher did not work, a worker even had food in the refrigerator and freezer. I was amazed at how much cracked and broken molding was in the house, and attempted to be covered up. Many of my concerns were addressed before celebration walkthrough. However it took over a month to get the key to my door in the garage and for a period of time my garage door was being opened by another home in the neighborhood, giving access to my home to anyone. Most things have been resolved, but for a new home buying experience this is not what I expected. ... More

Closing process is amazingly easy. 4 stars on value only because of the bidding process. Lennar tries to suck every last penny out of the buyer. They know know what a fair profit margin, to remain profitable is and should price their homes accordingly… With that being said the staff from sales to construction are amazing

Had a lot of homes constructed at one time which lead to a few issues still unresolved. Like the home, but follow up on unresolved issues and communication could be better. Multiple no shows on warranty items in less than a month in the home.

My husband is a builder but we were relocating from a different area so we had to get someone else to build our new home. We found a great neighborhood that fit all of our needs built be Lennar. We made an offer which was accepted and the process began. We didn’t really have high expectations since this is a track house and Lennar is a mass production builder but we were pleasantly surprised. During construction, we received update photos on the construction. My husband also had the opportunity to walk the job twice during construction (don’t think we were supposed to do that) and found nothing that alarmed him. The plan we purchased was well thought out and executed within the approximate time frame provided. We moved into our new home and we’re happy. Our home is well built. The finishes are comparable to the price we paid. We feel that we purchased a great home at a good value and would definitely recommend Lennar. ... More

When we signed for our house back in December of 2021, there were window shortages, counter top shortages, and other manner of shortages that were prevalent in the industry. Our sales rep, Angela, assured us that Lennar was running on time at that point, and that we were most likely to close on June 22 of 2022. Fast forward to the early spring, we were getting calls from Angela, and the project manager Gary weekly giving us an update. We closed on our house on May 27th, almost an entire month early. We were aware of the entire process the entire time. Any issues that came up in that time, Lennar had fixed almost immediately. It's rare that I see companies in general, let alone home builders be this communicative, responsive to questions and feedback, and get done ahead of schedule. This is the best home building experience that I could have asked for! ... More

Condo has been everything as expected!

Lennar is is no way, shape, or form Customer Friendly. No choices or changes at all. "This is what you get and forget about making or requesting even the slightest change". No communication or updates forthcoming from the Lennar reps. Delay after Delay and no real concern or care on their part.