Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21161 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Excellent personal attention
- Silvia B.
- Verified HomeBuyer
- April 19, 2022
- Fresno, CA
Dedicated to help and support trough the process to make everything easier
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The trades they have building their homes are fantastic. They work diligently to meet the deadlines to have your home completed timely. We were amazed on just how fast they moved after the plumbing and electrical inspection was completed.
- Mark A.
- Verified HomeBuyer
- April 19, 2022
- Henderson, NV
Sales office Laurie went to bat for us and had some changes made that made our home buying experience fantastic. The finished product was exactly what we were hoping for and Laurie played an intricate part of making that happen. Thank you Laurie.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - Easy to work with, very flexible, and honest.
- Faris M.
- Verified HomeBuyer
- April 19, 2022
- New Whiteland, IN
Easy to work with, very flexible, and honest.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience overall
- Carolyn R.
- Verified HomeBuyer
- April 19, 2022
- New Port Richey, FL
It was a great experience to see your home being built from ground up. Our new home consultant Stephanie was great and kept us up to date. Closing day was a little hard because they had so many homes to close on the same day and were behind, house was not 100% completed but they did come and finish it within the week. Small things like mirrors, shelves and screens.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - As far as my experience it’s been ok however, I feel like Lennar
- Anonymous
- Verified HomeBuyer
- April 19, 2022
- Sun City Center, FL
As far as my experience it’s been ok however, I feel like Lennar needs major improvement on their customer service/interaction with their customers, we need to provide better quality materials and do a better job on the cleanliness of a brand new home once completed. I wasn’t happy with my garage door / motor, as they promised it would be a good quality garage door/opener and I received the lowest possible garage door / motor. Lennar needs to give the customer more options and selections on picking colors and materials.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Poor final product details, great sales rep and after sale help
- Michael T.
- Verified HomeBuyer
- April 19, 2022
- Surprise, AZ
This is our second Lennar home and this one is quite poor compared to our first. Our home was well buiult but the finsih stuff - flooring, painting, grouting, cabinets looked like they were odne by a 5 year old and the place was filthy when we moved into it. We still have unresolved issues but you have good construction managers who do follow through. I'll never buy another Lennar home and the worst of it is it too almost 10 months to get a product that was quite disappointing.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Lennar - Working with the sales agent was a pleasant experience.
- Damyliz R.
- Verified HomeBuyer
- April 19, 2022
- Spring Hill, FL
Working with the sales agent was a pleasant experience. However, Lennar was rushing me to close on a home that wasn’t ready for move in and 2 months later I’m still chasing after people to fix things that should’ve been done prior to closing.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - The loan office -Rachel was amazing.
- Gregory E.
- Verified HomeBuyer
- April 19, 2022
- Riverview, FL
The loan office -Rachel was amazing. While the process was long I totally understood why. The team was amazing. While I am still finding small issues here and there, my rep Jon from customer service has been very responsive so that has been great.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Worst experience ever!
- Juan B.
- Verified HomeBuyer
- April 19, 2022
- Kissimmee, FL
Since The final walk trough,it has been a nightmare! We are almost two months since the closing date and still finding broken items.
Lennar responded:
Hello, Juan. Thank you for taking the time to provide us with feedback. We are sorry to hear about your ongoing experience with broken items. Please reach out to us for support at corporatecustomercare@lennar.com - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - This is my fifth home I have had built.
- Robert M.
- Verified HomeBuyer
- April 19, 2022
- Charleston, SC
This is my fifth home I have had built. The overall experience was one of the best that I have had. My site project manager was very responsible to my emails and issues, which was greatly appreciated. Overall, the house had less issues at closing than previous homes. I was not a fan of not being able to make selections for options as in previous homes, that was always a selling point for me in buying my own home. This was an investment property, so I was able to move past that, but still didnt like the exterior color of the home. Also, the large walk-in master shower really ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Helaine was wonderful, very attentive to my needs.
- Sylvia L.
- Verified HomeBuyer
- April 19, 2022
- Raleigh, NC
Helaine was wonderful, very attentive to my needs.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Worst sales person I ever had
- Maurice T.
- Verified HomeBuyer
- April 19, 2022
- Riverview, FL
Cheaper than other builder you get a lot of appliances at no cost but then he cannot change other things
Lennar responded:
Hi Maurice, thank you for this review. We are sorry to hear about the poor service you received from the sales team during the purchase of your new home. If there is ever anything we can do to help, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 2
Awful
- Ryan T.
- Verified HomeBuyer
- April 19, 2022
- Haines City, FL
Absolutely horrible experience. Construction team left windows open and my floor and walls got soaked from the rain Over night. Then had to fight to have a remediation team come out. (This occurred during construction) paint all over our appliances and floors, had to fight to get it fixed. Have already had two plumbing issues, my solar system failed inspection, your trades keep canceling and not showing up when i have confirmed appointments to fix warranty issues. I still have items on my punch list from my final walk through that have still not been fixed. This has been an absolute ...
Lennar responded:
Hi Ryan, thank you for taking time to share a review. We are both sorry and disappointed to hear about the poor service and communication you have received. Additionally, we would like to apologize for the poor state of your home upon closing and follow up on those outstanding items. If you would like additional follow up on any issues, please send us a message at corporatecustomercare@lennar.com and we will address with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Overall Unwillingness from staff to assist and address any issues or concerns that I had.
- Jennifer R.
- Verified HomeBuyer
- April 19, 2022
- Fayetteville, GA
I would rather not comment. If I had it to do all over again, there will be things that I would’ve done differently. It seems that I was set aside because I do not use the preferred lender or realtors on site.
Lennar responded:
Hi Jennifer, thank you for sharing this review. We would like to apologize for the issues you experienced during the purchase of your new home and the follow up service you were provided. If you would like us to follow up on any items, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - After I moved In I started to see things I did not see in my
- Timothy M.
- Verified HomeBuyer
- April 19, 2022
- Charleston, SC
After I moved In I started to see things I did not see in my walk through, like paint issues cracks, the flat paint is terrible and the color is not great. I now have a window that water comes In through and ruined my window sill and wall they can’t come fix it for 2 weeks.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - can provide more quality based homes.
- Sanjeev B.
- Verified HomeBuyer
- April 19, 2022
- Little Elm, TX
can provide more quality based homes. Once the house is signed, we need to take care of all the issues. Quality of house is not that much appreciated. When I put up same question, they mentioned its human build and mistakes will happen, which was not expected. Final inspection should be done by team and identify issues and close it before customer do it.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - There is a design issue with fridge.
- Sravanthi N.
- Verified HomeBuyer
- April 19, 2022
- Spring City, PA
There is a design issue with fridge. Several people came to our home and haven’t heard from anyone yet. Verh poor accountability for issue.fridge was provided by lennar.. built by lennar and yet they won’t do any anything about the issue
Lennar responded:
Hi Sravanthi, thank you for sharing your experience with us. We would like to apologize for the ongoing issue you have faced with your refrigerator. If this issue or any other items need further attention, please let us know at corporatecustomercare@lennar.com, and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Lennar - Not very happy with the experience overall.
- Sanaa E.
- Verified HomeBuyer
- April 19, 2022
- Haines City, FL
Not very happy with the experience overall.
Lennar responded:
Hi Sanaa, thank you for taking time to leave a review. We are sorry to hear your experience was not positive. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - The final inspection and closing were delayed because the home
- Richard H.
- Verified HomeBuyer
- April 19, 2022
- Punta Gorda, FL
The final inspection and closing were delayed because the home as not really in the. Th construction manager did a great job under trying circumstance to complete the home as close to the original closing date as possible. All Lennar personnel were very helpful in addressing any outstanding items identified from the home inspection.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Sales agent was there for her not the client
- Randy S.
- Verified HomeBuyer
- April 19, 2022
- Saint Augustine, FL
Will not be buying another home from Lennar with the current market. Not a buyers era
Lennar responded:
Hi Randy, thank you for sharing a review. We are sorry to hear about your poor experience during the buying process for your new home. Please know, if you ever need any assistance we can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar - We have had issues.
- Stephanie D.
- Verified HomeBuyer
- April 19, 2022
- Charleston, SC
We have had issues. Our foundation has sink spots so they are having to pull up our floor and pour concrete. Drywall work is also done poorly. I haven’t been too happy with how poorly some of the work was done. We had our own inspection done and are still waiting on some of the items to be fixed. We closed late Feb.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Attention to details missing in home with many things needing
- Anonymous
- Verified HomeBuyer
- April 19, 2022
- Morristown, NJ
Attention to details missing in home with many things needing fixing. Construction materials left behind in cabinets and materials blocked up water drainage system. Nice townhome but features and appliances low quality and not worth $900k paid. Expected higher quality product.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Beautifully home but lots of construction issues
- Maria L.
- Verified HomeBuyer
- April 19, 2022
- Orlando, FL
Unfortunately, we had lots of issues with our home that we feel could’ve been avoided if we had a good construction manager supervising all its people. We did not have a refrigerator for a month, we had a water damage with a storm for improper window installation, moisture in a closet and many drywal/painting repairs. Not to mention the home was delivered without door handles upstairs, our kitchen and bathroom cabinets were a mess they had to reorder some of them and they are still on schedule to re-do our master bath shower as they did a TERRIBLE job installing it. We have a wonderful ...
Lennar responded:
Hi Maria, thank you for sharing this review. We want to apologize for number of incomplete items in your home following closing and the ongoing repairs required in your home. Also, we do appreciate the positive feedback you have provided regarding the service you received from Alexis and Natalia in your community. If you have any items that still require further attention, please send us a message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
The process was easy and professional
- Daisha S.
- Verified HomeBuyer
- April 19, 2022
- Sun City Center, FL
I would definitely recommend lennar for the home perfect home buying experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Tony was very helpful throughout our buying process.
- Michael C.
- Verified HomeBuyer
- April 19, 2022
- Punta Gorda, FL
Tony was very helpful throughout our buying process. He was always quick to answer any of our questions.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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