Lennar Reviews

The buying process was smooth, Lennar was involved in every aspect of the buying process, including getting a Mortgage and the closing. From that part I am happy on how everything worked out. In regards to the house, we were told a date when we would be able to walk the property to see if everything was in good shape. They said that we could bring a home inspector so we hired one for the date Lennar told us. A few days before the inspection Lennar told us the date was postponed 1 day so our home inspector couldn't come with us as he could not accommodate that last minute change. We then were told by Lennar that the inspector could not come at a later date even though it was due to their last minute change. Once we entered the property we understood why they preferred a home inspector not to come because the property was clearly unfinished, we spent many hours marking tens of defects everywhere and obviously without the help of a home inspector we missed many of them. The most important ones where related to missing insulation in the living room and scratched windows that don't close/open properly. During the tour they said don't worry anything you don't catch now it will be fixed using the 1 year warranty but that is not completely true, some thing are indeed fixed afterwards and we actually had to fix lots of them but some of the most important ones are not covered under the warranty like for example the missing insulation. Other issues we have had are with the dishwasher which stopped working after only a few uses and Lennar was unwilling to replace it. We are still waiting on having it fixed after months without dishwasher. The quality of the materials used is low and all the appliances are basic or entry level. We asked to upgrade them but they denied that possibility. The only thing it is good quality is the Ruckus AP they install which is high quality (even though is the entry level Ruckus of course). The quality of craftsmanship is very poor, you can feel how the rushed everything and don't have any attention to details. In my opinion the value we got for the price we paid is low but we are still happy because we like the neighborhood and the location of our house is really good. The house itself is beautiful and the layout works perfectly for our family. It would have been perfect if not for all these issues regarding construction. My advice for future owners is to be very careful and very thorough on the inspection. Don't trust them when they try to convince you everything will be fixed in the future because some items will definitely not be fixed and don't let them push them to sign the acceptance till every issue has been resolved. ... More

The whole process goes to fast so the quality suffers.

I'll never buy from Lennar again.

Jaime was great to work with during the buying process. At closing, there were many items that needed correction like painting, wrong windows, landscape issues etc. I was working with Brian, the construction manager for our home. I had to keep reaching out to get him to come check out the issues. He came multiple times to inspect the same things. Weeks would go by without follow-up. Landscape was addressed poorly weeks later. It’s been almost 2 months since our last communication. I still have the wrong windows in my bathroom, among other things. I’d like to give zero stars because of how frustrating this experience has been. But I will give 3 because initially the process of buying went well. ... More

Look for another builder that has higher standards.

Many issues after closing

Our customer person is not reliable. Small but annoying issues with home.

Overall, we are happy with our new home purchase, but we found many of Lennar's people operate with a lack of professionalism. They are not particularly responsive, they are often rude, and they do not hold a particularly high bar for quality.

The trim work in the house is not that good. The paint job on the interior doors is bad. Debris were painted over, there is paint splatter on the doors. Uneven brush marks trying to cover debris, that need to be sanded and repainted properly. The edges of the doors were not smoothed and are rough. The kitchen island counter top is not level. The kitchen sink has to be replaced due to being badly scratched and dented. When I did the walk through, the kitchen sink was conveniently wet, and I did not notice the scratches. After I closed and came back to the house, the kitchen sink was dry, and I could see all the scratches and dent. I called Jeremy the customer service rep, who conducted the walk through. I showed him the sink, and he told me to take a brillo pad, and scratch up the rest of the bottom of the sink, so all the scratches would match. Yes, that is what he told me to do. I told him that would really look bad, and the sink needed to be replaced. The crown molding that I paid extra to have, has cuts that were not filled in, and Jeremy told me it would be taken care of by the second walk through. It was not. I have been in the house for five months and it still has not been take care of. There are other issues that have not been taken care of, I will not list them all, but I think you get the picture. I submitted my warranty request to Lennar before Thanksgiving and only a few things have been done. I have contacted Jeremy over and over about the same things. My warranty issued are not being followed up. The bathroom counter tops are cheap and scratched. ... More

No attention to detail on the finishes of the house and low motivation to find and fix problems.

Home. Thing experience was great then we were forgotten about and treated poorly since.

The buying process and went well. There were small issues that were addressed with the home itself. Bigger issues have not been resolved and I feel I am being ignored by Lennar. A construction worker broke a sprinkler head, I told Lennar but nothing was done. Due to the busted head, my water bill was extremely high. I was told Lennar would reimburse me but needed to provide 3 bills. I did and never heard anything back. Two trees in my front yard died and the house was not 4 months old when it happened. I told Lennar but they said they do not cover that or it is not under warranty. Getting into the house, everyone is ready and willing to drop everything to help. Once in, they ghost you and walk away. ... More

They don't respond when you call

The house is very expensive based on materials used that have bad quality.

Lennar will make you feel great upon buying your home and they’ll offer a one year warranty on any defect. Initially, Lennar will be responsive to warranty requests. However, it comes with a catch. You’ll quickly realize the warranty is offered because Lennar is aware of the poor workmanship and materials that go in to their homes. After a couple months, customer care will abandon you as they move on to other new homes. As of today, we have a dead tree and shrubs in the front yard that Lennar planted and has not addressed. We have weeds, straw, and plastic netting in the backyard that I believe was supposed to be grass. There is an unsealed gap under our windows and around the patio door that Lennar has looked at but refused to address. This is not to mention a myriad of small lazy defects that I’ve fixed on my own out of frustration. Lennar has a great sales pitch and they’ll sell you a great idea, but be ready for disappointment after closing. ... More

Really shocked on the corners you turn to make a sell. Substandard materials and appliances that the new home owner needs to upgrade from the beginning. Concentrators don't finish the job or never come back to complete the job. I constantly have to remind supervisor of work still needing to be completed 5 months after we have taken possession of the property.

Love the new home but it was delivered incomplete. It has taken almost 4 months and a lot of nagging, requesting, demanding, etc. to get the home actually finished. For example, we had missing paint in places, doors which needed adjustment where you could see light from the outside, missing technology items which would allow the home to actually be "connected", over 40 cracked pavers, a missing backsplash, over-paint on all the metal coping in every bathroom, etc. I could go on. It was really a shame to have the home delivered in such an incomplete state just so corporate could book an accounting entry for the fiscal quarter. Ideally, 2 more weeks, a little TLC, and attention to detail would have made a world of difference in the customer experience and delivery of a finished home. Instead we were shot through a closing cannon and then had to nag for months to get the product completed properly. What good is temporarily increasing shareholder equity for a quarter if it means over the long run your product gets a bad reputation and sales eventually decline as a result? ... More

Be sure to have a home inspection prior to closing. Lennar as a company is not the main issues relating to the overall build. They need to oversee the sub-contracting as the quality is not there.

Our house was not move-in ready and yet we were still forced to close. There were still several outstanding issues that were not addressed on our final walkthrough. The process to close was rushed and workmanship was sloppy, there were several serious issues including a gas leak that had not been addressed until after the walkthrough even though they were caught weeks in advance. The house was dirty, some of the moulding pieces use had large defects in them. Our sump pump has never worked and still has not been addressed three months later. The construction manager and customer care team have not been responsive our helpful regarding our concerns. ... More

Do NOT close until you have every single detail taken care of. After you close, Lennar will disappear and your issues will go without a response for a very long period. (to be fair with Lennar, I also bought a house from them in North Texas previously, and they were very effective, courteous, and prompt in dealing with any issues. My recent experience in Orlando, FL though it's almost like this is a completely different company. Night and day...

The responsiveness of the Lennar team post closing has been unacceptable. This was compounded by many issues of poor quality materials and poor workmanship.

Salespeople were great. Quality of materials, cabinets, appliances, and workmanship are just ok to sub par. Had several minor issues which can be expected but the time for a response and lack of communication with customer care made resolution process very painful. After the replacement of the original customer care rep., the process went much smoother. 2.5 stars would a more accurate rating.

Every thing thru the closing was great. Sales staff couldn’t be more helpful. Construction supervisor was very helpful and competent. Once house was closed Lennar was less than responsive. I would encourage others to purchase Lennar home but would recommend that prior to closing make sure you identify problems and have them resolved prior to closing.

It is done construction was done very chea

Not impressed with house set up process.