Lennar Reviews

Customer service very responsive but limited in what they could accomplish, who every over saw the house being built very poor, when we complained about the paint to the sub they sent out the answer was it was building grade paint and they new we would be repainting lots of hi tech items but most don't work at designed

I feel they rushed the preclosing inspection we marked a lot of items in the house thinking in a week when we do the closing day inspection everything would be done, we pulled up and there was a welcome home sign and balloons in the driveway. When we walked in very little was done so they have people coming and going to finish so we would close. It was totally rushed and mediocre job. The other upsetting thing was the backyard was not grades correctly and all around the back porch it floods. Still waiting for that to be corrected. They are building a house next to us and for 3 months there has been a 6 foot high mound of dirt in there backyard that we get to stare at when we are on the porch. We still have blue tape on kitchen cabinets where there are items that need attention. We called in September and the cabinet people said they are booked out till February. Although they are building homes that cabinets are going into everyday but they can’t take care of ours, Bottom line is Lennar needs to realize the customer deserves the attention of the builder till everything is completed. The follow up person was very good ( Edward) but they can only do so much seeing there are so many closings happening. ... More

Better communication would go a long way in making satisfied customers. Our closing was delayed over 2 months with absolutely no communication from Lennar as to reason. House was still not ready / completed at walk through.

i'd like other home buyers to Lennar does not keep to their word. There is still no amenities and we have been told for almost a year they were about to start and now at the beginning of 2022, we still have no amenities.

Home was behind build schedule on date of walkthrough, several unresolved issues with the home still need addressing even after 4 months living here.

In good faith, I wouldn’t use Lennar as my home builder again. I’ve been in my home for four months and I’m still waiting to have construction issues resolved. Too stressful.

I think the workmanship is very poor quality I have had way to many problems to be in a brand new home it’s a nightmare but I can say that everything is being taken care of but if it was built right from start I would not have to be writing about it I came to Lennar for quality and I am disappointed.

Lennar is building too many homes too fast and utterly lacking in quality control. All the homeowners in our neighborhood are having to chase after them for multiple items with the homes. Warranty response can be very uneven. Four months into the home and I’m still waiting for a replacement cabinet doors owed us from prior to close. Paint on floors, dings and walls, crappy paint job in places, their installers put the wrong cabinets in the wrong bathrooms ( one is bigger one is smaller and they had them swapped Impacting use of the toilet in one of them ). Lennar’s‘s move-in ready campaign, things like blinds on the windows are one nice point but their connected home package is left to you to install and figure out. We didn’t even get our full package and had to chase after Lennar for a few months now to get all the pieces that were promised. One hand doesn’t know what the other hand is doing. World not buy Lennar again ... More

I was disappointed in the overall workmanship in this house. At one screw in every hinge was stripped and was told you don't fix that. You can see seems in the crown molding but was told that is a homeowner's problem. All interior doorknobs were loose. Poor paint job.

Sadly I spend more of my time discovering things around the house that need to be fixed rather then simply enjoying the house itself

I was so excited to buy another Lennar home. I had a gorgeous 3 story home in Charleston SC. After closing on this house I was highly disappointed. Everything is cheap looking except granite. Cabinets cheap, carpet cheap, roof cheap! Would not let me change anything. Even if I paid cash up front. No lights on front porch. Cheap stick tree in front yard. This house was $360,000!! They forgot a linen closet upstairs until I told them. Then busted out the ceiling downstairs to reroute A/C ducts. Vents put on backwards and no caulking or thin caulking throughout the house. My doorbell already broke have had electrical issues. Rushed work to make more money at the buyers cost. Quantity does not equal quality!! ... More

Make certain everything is done right before you sign off with the quality assurance person. Once you sign that and then you close, you have warranty to deal with. Warranty has been horrible to deal with. They can only complete one item at a time. I wish my Home buying experience would have been better.

The workmanship of the contractors is absolutely horrible. It seems like things are just thrown together. We had entire trim areas not painted, holes behind bathroom hardware, nails missing in shower drain and outdoor shutters...etc. This is the second home that we have built, and the final product's quality has been devastating to say the least. It is my hope that future homebuyers experience contractors who want to do their best for every homebuyer and that the building/project manager communicates and evaluates employees in such a way that a culture of excellence is created.

For the most part things are/were great until… the cable from the garage to the house was blocked underground when I moved in. I texted and was able to get it fixed in a timely manner as with most things. But we had a heavy rain and my walkway and my neighbors walkway washed out and sank approximately 10” so far. This has been at least a month ago. According to my Lennar guy this was all His responsibility due to the EROSION caused by the fix of the underground cable and He is going to take care of it. Now I can’t finish the pavers along my walkway and my walkway is getting worse as time goes by. I can no longer contact my Lennar guy when I do I get no response. I was told to wait until the higher ups give the ok to fix this. When there is NO contact as to how things are going it makes you wonder IF things are going??? If you an get everything fixed in a speedy manner and then when something goes very wrong and there is no response what are we to think???Until this EROSION Matter is taken care of I can’t move forward and finish my walkway nor is it safe and neither is my neighbors. I would think this would be a PRIORITY. Who do I contact when the person I’m supposed to contact will not respond. Please someone from Lennar contact me. This damage was done by your contractors, you are responsible and that has been established by the person who ordered the job done. Help! ... More

We were very happy and are proud of where we live. The salesperson Vivian was awesome and helped us with any questions throughout the purchase. Eagle Mortgage we had our fair share of headaches with the rep we had, we felt she wasn’t 100% sure of some of the questions and concerns we had but we fought through it. The workmanship in the build is what’s concerning. We’ve had leaks, walls put up that we’re not measured out correctly, grout that wasn’t filled in, etc. Most of these things were pointed out during the walk through but the construction manager Fernando was very quick to brush it off telling us that’s how LENNAR does it! Anyway we closed and moved in 7/30/21 and to this date some of these issues have not been fixed. This leads me to my next gripe and most concerning, customer service. Before we filled out our new homeowner survey we would contact our rep Khari and she immediately took action to address our concerns. We did our new home owner survey and spoke very highly of her because at the end of the day it’s not her fault the third party contractors wouldn’t show up when they were supposed to or came but we’re told to fix something that did not need to be fixed. But now I can’t even get a hold of her or anyone to finish the issues that we have since purchasing our new home. ... More

I love my home but it has so many little things there were some issues to he fixed after my last walkthrough that just weren’t fixed. I submitted the warranty since they said thats how I had to claim them. They’re parts of the inside of my home that isn’t painted. The outside of my home paint was peeling and was supposed to be fixed that was just never taken care of. They promised me some stuff that they didn’t make it happen. It’s the little things that add up.

We are already selling our house as it’s not the right fit for us.

To soon to tell not all issues have been resolved.

We love the design of our house. We have been in our house for several month and have noticed a lot of things that were not up to a great standard.

Make sure you do a thorough walk through. Have all items done before you close

When purchasing my new home at Lennar what was presented to me was not what was delivered

Poor follow up. The construction manager and his team must be more important than the home buyers. A customer service manager followed up by telling us to put work orders into Lennar’s website. Shameful.

Communication is an area that Lennar needs to work on. We closed on our house in June. We are still waiting for the garage door to be replaced, it was noted at the closing. We have also had problems with all of the AC units and can't get anyone to call us regarding these issues. We are now receiving notice from our lender that our address does not exist with the San Diego Tax Assessor's office. They do not know who to pay our taxes to.

Not enough attention to detail Calling about problems no follow through.

Finishing touches were somewhat shoddy. For example poor coat of paint on the door and inferior paint job on the inside.