Lennar Reviews

We were already renting in the community so we knew what style house we wanted and were pretty particular on color and location. Our sales director was amazing, he kept us posted on everything and helped to get our house color changed even after they originally said no. Dealing with the mortgage coordinator then was a challenge. She would request information and if you asked a follow up-it would be days before a response. Then she should send you and email telling you you were late returning the information. My co owner travels for work, we were assured closing would be early June so he worked his schedule around. Surprise Lennar wanted to unload our house early and tried to give us a mid May close. When I tried to change it, I spent 7 weeks trying to get an answer-in which no one including customer care did. Finally our sales rep stepped in to resolve though totally not his responsibility. Many details in the house were incorrect-I walked it daily. I had to often tell the construction manager what needed to be corrected. It took them 4 times to get our closet acceptable. We were told the lawn would be graded and trash, rocks removed. We spent tons of time doing this ourselves and as we were laying mulch still found beer cans, nails and other debris. I brought up many items on our walk through-all of which were brushed off. Example I brought up the gaps in the garage door-was told it was for hurricane braces though those are on the door not on the floor. I now have frogs in the garage and they have had to send multiple people out to fix. Our outlets are all uneven-again without redoing-no way to fix. The counters are not sealed so all wet spots stain. Overall, outside of our sales rep, I am pretty disappointed in the experience. ... More

I don’t know where to start here. They use the cheapest labor. Cheapest parts. We moved into our home, and our home received 0 internet signal (we pay through our hoa). Cheap siding that had fallen off more than once. Then the people who fix it, leave white caulking on the side of the house and expect you to file claims to get it fixed. Plumbing was backed up with concrete. Rocks. Trash. Screws. Our customer service rep tried saying “well we can’t prove that it was or wasn’t you”. As if my family and o would take off toilets and sinks, to jam a bunch of rocks and concrete into our new home and pipes. Makes 0 sense. Plumbers came. Knocked a pipe. Sewage went all over the house. Weeks later, the flooring guy came and had to bring his daughter to translate into English for him. I’ve had more strangers come into our new home than family or friends. Wrong parts have been ordered. Things have been ruined. I paid people to move and set up our new house (normally I’d do it myself but I was in a head on collision and had a whole slew of problems with my neck and back. My 9 year old broke his back and spine). So you’d think, with Lennar knowing all of this, they’d be more helpful. Boy, you can’t be more wrong. It’s like pulling teeth. We had the kitchen cabinet people come yesterday, only to find out they had the wrong parts ordered, so more waiting is to be had. I miss my Pulte home. Be careful, make sure you hire your own inspector. Do not use whoever Lennar uses (that you pay for). Good luck. ... More

We choose a lot and purchased a Lennar home to be built for us in early November 2024 and then closely monitored and videoed the entire build. We are left disappointed with the construction workmanship, much of which took place during the winter. The concrete for the foundation and floors was poured in sub-zero temperatures with inadequate freeze protection with constantly failing heaters allowing the concrete to freeze in early curing stage leaving questionable quality. Roof ice shield installed over snow on the sheeting in temps so cold there was no adhesion at all. Windows and doors installed in the same conditions and any hand framing done was of very poor workmanship, overhead garage door which fell off due to missing/ un-tightened fasteners, etc. Interior fit and finish poor with low quality cabinets (our fault for not noting prior to purchase), Refrigerator door that slams into pantry doorknob (response from Lennar when complaint filed was " no action will be taken since construction was to plan"!). That points up Lennar customer service. Since nothing can be changed after the purchase agreement is signed, customer service consists of reporting what's been done. Jordan and Noah, our building supervisors, were very good within the constraints of what Lennar would allow. They personally accommodated us in our requests for changes or corrections whenever they could. Our Lennar Mortgage Lender local Rep was not very helpful, leaving us confused, with little information and failing to correct several errors along the way. Alan at Lennar Mortgage Main Office was always helpful and followed through on all matters in his control. Lennar closed on the original date they gave us, a plus, however we had no driveway or sod for another month after that. At this date, 2 months after closing, we still wait for Lennar to issue our final grading report so we can apply to the HOA for approval of an exterior deck we wish to build. Our contact efforts have so far gone unanswered. I would never recommend anyone pre-purchase a Lennar Home to be built for them. Buying a pre built spec home wouldn't change the poor winter building outcome but at least you wouldn't have to watch and you would avoid all the post closing finishing work.. ... More

Spec home does not match model - Realtor lied about details, wrong exterior paint color, bug infestation in master bathroom, key does not work for front door (builder will not replace even though construction manager said he would - Eli), window sill not painted along with blue tape walk through items for paint not corrected, water drainage issues on side and back of house (have to install French drain and retaining wall to use backyard and protect home from water damage)… several other minor issues along with Realtor and Construction Manager trying sell services for third party providers such as landscaping and cabinet installation (her husband doing it for free)… felt like a used car salesman deal… overall happy to be in new home for my family, but need to work on administration processes… also, trades doing the interior frame we’re drinking beer on the job and I have pictures to show which could explain the bug infestation coming from the floors… the yeast in the beer is food for bugs ... More

Samantha with Lennar mortgage was rude. I hated my home buying experience with Lennar. You guys were available on Easter Sunday, a holiday to coerce me into purchasing this home. Then when the deal went through, you could not hear or find them. Calls went unanswered. I remember moving day, my Keys won’t work for the door. I called everyone I could’ve think on for help. They did not offer no help. I had to pay a locksmith and did NOT receive my full compensation. I’m very disappointed in them. I had to get 4 new tires because the nails from the builders next to my house got in my tires. No worries I won’t ask Lennar to compensate me for that. I’m not at all happy with my home buying experience from Lennar and won’t recommend them to anyone. Go somewhere else if you have to. My mailbox keys were sitting in the office all the time while I waiting for the post office to reach out to me. They never called and told me anything. Lennar want you to hurry up and purchase and then when the deal is done, they scatter like roaches when the light comes on . FACTS!!! ... More

I would like to express my concerns regarding my experience throughout the home buying process, from signing the contract to closing. I strongly recommend thoroughly reviewing your contract before submitting earnest money, as once signed, withdrawal is impossible. I felt pressured to sign and pay before fully understanding the contract terms, which I now regret. The process was highly stressful, and I found it challenging to obtain honest and timely answers to my questions. Additionally, I was encouraged to purchase a larger home than I needed, under the promise of incentives that were ultimately misleading. There were issues with transparency regarding credits and incentives; what was initially promised as a $20,000 credit was reduced to $15,000, which affected my closing costs and obliged me to cover additional expenses. Furthermore, not all keys were provided at closing, and the closing attorneys, who are affiliated with Lennar, did not fully disclose mistakes made during the process, opting to conceal issues until the last moment. My address was not established on time due to delayed paperwork, and it has been approximately two months since closing. According to HOA records, my residence is not yet registered, preventing participation in community meetings, which has been quite frustrating. Overall, I believe these issues stem from practices that could be improved. I do want to acknowledge that the customer service team has been responsive and helpful in addressing some of these concerns. However, I regret my purchase and wish I had opted for an existing home or a smaller model instead. ... More

Lennar corporate does not have proper handoff between Lennar builder, sales team, Lennar Mortgage and Lennar Home insurance causing the buyer to run through multiple hoops to provide the same information. Transparency especially with Lennar Mortgage team is very limited and is the cause for a lot of frustration with the overall buying process.

The beginning of my homebuying experience was exciting and smooth — choosing the house and putting the money down was easy. However, once it came time to close, things took a frustrating turn. Communication from the closing department became nearly nonexistent, making what should have been a celebratory time stressful and uncertain. After receiving my keys, I was told the home had gone through its "final clean," but unfortunately, it had not. I was never informed that the grass would only be laid out 15 feet from the house, and no explanation or heads-up was given. Even more frustrating, the trees that were planted were clearly not set up to survive — they were poorly installed and left without proper care or conditions, essentially giving them no chance to thrive. Buying a home is a big and emotional investment. While the initial process gave me hope, the lack of follow-through and attention to detail in the final stages has left me overall disappointed. ... More

I feel zlennar needs to help out of town buyers understand their house. And to understand the zhOA.

The sales woman Lauren completely lied through her teeth about multiple things. Most of the time I think she just didn’t know the answer but acted like she did. The day after we signed I never heard from her again despite reaching out multiple times. She passed us off to Elle the homebuyer concierge who was useless. She would take days to get back to me if at all and when she did she would not help at all just tie in someone else from Lennar who wouldn’t respond. The construction manager Michael was clearly lazy and not smart or responsive. I asked him to get me simple measurements on something like the fridge opening and it would take him a week and require me to follow up multiple times. The only responsive and good people to work with were the Mortgage team Clif and Crystal. Lauren, Elle, and Michael should all be fired. ... More

If you're considering buying a home from Lennar, let me offer you a word of caution: proceed with eyes wide open. Lennar is not a company focused on the customer—they are entirely built around maximizing shareholder profits, even if it comes at the direct expense of the buyer’s experience and satisfaction. From the outset, it becomes painfully clear that Lennar refuses to accommodate even the smallest request to substitute or add materials. Need a minor deviation from their cookie-cutter setup? Forget it. Any suggestion, no matter how reasonable, is met with a flat "no." Why? Because customization doesn’t serve their bottom line. It’s cheaper and faster for them to mass-produce homes and leave the burden of upgrades, repairs, or adjustments entirely on the homeowner. Their one-size-fits-all approach isn’t about quality or service—it’s about efficiency, speed, and profit. Lennar’s true customer isn’t you—it’s the boardroom. The executives, the shareholders, the quarterly earnings reports—that is who they answer to. Once they’ve squeezed every last dollar from a development, they pack up and move on to the next unsuspecting community. Let’s talk about their HOA. Calling it a "dictatorship" would almost be generous. Everything is on their timeline, not yours. Want to install a simple fence to keep your children or pets safe? You could be waiting months for “approval.” Instead of streamlining the process by coordinating fencing options pre-move-in (as any thoughtful developer might), Lennar stalls and delays, wielding unnecessary control over what you can and can’t do with your own property. The entire experience reeks of corporate indifference and bureaucratic arrogance. You are not treated as a valued homeowner—you are a transaction, a line item, and a means to an end. So before signing on the dotted line, remember what you’re walking into: a sprawling, profit-driven machine that views neighborhoods as revenue streams and buyers as disposable. Choose wisely. ... More

Once our sales rep was no longer involved in the process of our purchase, it was down hill from there. When questions were asked I felt as if I was inconveniencing them, It's been over 2 months since we closed on our home and we're still waiting for someone to register the electric meter with the electric company.

I was very disappointed in the service. The contact before closing did not listen to anything intolerant him. Half the item we discussed in the walk through never made it to his list. He closed all of them, and never did anything We did have a paint come out, we left, and came back and he was sleeping on our lania.

So many issues and lazy work that led to dozens of warranty claims in the first month. We were unable to move in as scheduled due to the volume. Was a shame to have so many issues including construction debris clogging pipes, electrical work not done correctly, etc.

I am writing to express my appreciation for my new home. Buying my first home was a dream come true, and I love both the house and the neighborhood. However, I am also writing to share some concerns regarding the communication and efficiency of the homebuying process and subsequent support. Throughout the entire process, I experienced significant communication issues. For example, no one showed up for the initial walkthrough appointment. After closing, I was locked out of my home, and although the construction manager did respond, it took over an hour for someone to arrive and open the door. Furthermore, I attempted multiple times (weekends, weekdays, after hours, and during office hours) to get issues in the home fixed by contacting the construction manager, as instructed for the first 30 days. While he sometimes responded promptly, and sometimes later, nothing was ever resolved. Now, over a month later, I've been told I need to go through the warranty department. I regret that my time was wasted, as I could have initiated the warranty process from day one when these issues were first noticed. While the team was very prompt in requesting items and sending emails during the buying process, I felt there was a lack of efficiency in responding when I, as the homebuyer, needed assistance. I am grateful to have my home, but I must admit that these experiences have been frustrating. I would have genuinely appreciated a smoother and more efficient experience for my first home purchase. ... More

I have been trying to get two issues resolved, and your people have been totally unresponsive. Additionally, I was supposed to have a 45 day touchup, and nobody has contacted me even though I have reached out. The homebound experience was awful as well as it was delayed months until I actually reached out to the department of real estate. Lennar has been a total letdown.

The Muirwood Model is ridiculous. The pantry is to big which caused the island to be to far from stove-especially when taking full pots of boiling water off the stove-the primary bathroom has doors banging into doors along with the shower door encroaching into the water closet door way, the stove is horrible. You have 3 very heavy grates and a griddle which have to be removed to clean the stove properly. The quality of the fit and finishes are pathetic and cheap. Typical of Lennar. House was way overpriced.

We had a bad experience with the construction manager in charge. The house wasn't ready to move in because it had too many things to repair after three visits. They didn't follow up on what needed to be repaired. We moved in and realized that the kitchen tiles still hadn't been repaired. They told us it was too late and we had to call the warranty company, even though it was on the previous list. The warranty people told us they weren't going to repair it because we accepted the kitchen tiles as they were. They tricked us, and no one took responsibility. Very angry and frustrated, after many days of arguing, we managed to get the tiles repaired because it was as they promised us during the walk-through. Then the flooring started to fail again. We asked for it to be repaired because it was all installed incorrectly. From the first walk-through, they noted it, but they didn't replace all of it, just some. They came three times for warranty, and we still see defects in the flooring. The kitchen countertop was not properly glued, and they came to repair it under warranty, and it's still in bad shape. Everything has been bad from the start, and things still haven't been properly repaired. I wouldn't recommend Lennar to anyone. Poor service before and after buying the house. ... More

I will start off by saying that this was, and is, the best option for our new home based on the location and certain criteria we wanted. Our salesperson, Connie, was great and genuinely always responsive and we appreciate everything that she did along to make things happen. However, Lennar's website advertised a variety of customization options, but none of those were available (fireplace, sprinkler system, basement bathroom rough in etc.). The only customization options you will have on your home are the finishes, provided you agree to buy the plot early enough. We decided to move forward anyway as we had done enough looking to know this was where we wanted to be. We wanted to change some things so we requested the following items: don’t install cabinets or appliances, asked for sod in back instead of seed (or leave the seed off and we would sod) (happy to pay an upcharge), don’t install carpet in the dining room and just do LVP throughout (happy to pay an upcharge), and requested a full width three car driveway. We were just trying to not spend extra money undoing work. We were told that none of this was possible to pass occupancy, or it was just not something they offered. We didn't like the response but accepted it. Everything seemed to be on track for us to close on our home on Lennar's selected date. Ten days before closing we found out, from our lender and not Lennar, that the following items would not be completed before closing: driveway, backfill, landscaping, and sidewalks. We closed in May and work was scheduled to be completed mid-July. This also meant that our lender was requesting and additional $10k from us until the work was completed. We spoke with Connie, and she did everything she could to get it moved up, which they did, but they were still later than promised. Lennar was able to get temporary occupancy with the village until all work was done, something we would have happily discussed with them. Meanwhile, we were watching unoccupied homes around us be completed as our toddler and dog had a clay/mud pit of a yard strewn with nails and a variety of other construction garbage and litter. Gaining occupancy was now important for unoccupied homes and we, along with most of our neighbors, had to just sit and wait with no communication. We still have neighbors who are waiting to get their landscaping done. Workmanship and quality on the home are fine. There seems to be little quality control when these things are going up. They are just trying to crank them out as fast as possible. So far, we have found cracking grout, poor caulking and painting on the outside finishes, large gaps in the garage, scratches in my countertop, debris under carpet, nail/screw pops, paint drips, visible saw cuts in LVP, debris under carpet, cracked bathroom door, and various other things that should really be caught. The paint is basically just the thinnest coat of white ceiling paint all around the house and it is poorly painted. We do have our 60 days walk through coming up and we do believe these items will be resolved. Rob, our warranty manager, has been very responsive and took care of several of our items already. We did agree that some of it could wait until the 60 days so that he didn’t have to send people back and forth, and because most of these things are not vital. Not only have we had a good experience with Rob, but our neighbors have reiterated his willingness to help. The garage is also a problem for two reasons. The first is that it is simply too small. Most families in this area have at least one SUV or larger vehicle. Our Ford Explorer barely fits in the garage, let alone something larger. The steps from the house to the garage are in the middle of the two-car portion of the garage further limiting your space. As minor as our issues are, we have neighbors who are worse off with incomplete housework, foundation issues, and other issues. The last major issues are the backfill and landscaping. The backfill is supposed to be just black dirt, but it is riddled with fist sized stone (some even larger) and other chunky debris at the surface. The grading is also poor. The ground is very lumpy and uneven. I have already identified areas where there is/will be standing water. Unfortunately, we put a patio in before one year and that apparently voids any issues with grading even though the patio was put in before there was any dirt. While I am not thrilled about it, we did know that going in and chose to do it. We do have some positives. Again, Connie was a very good salesperson and very responsive. She always called/texted me back and tried to get me answers and resolutions on everything. If you have a good salesperson, they can help you along the way. They will also work with you on price. Many of the initial items that we wanted, but could not get, we received a little bit off on the price to help offset some of the work that we wanted to do. The four levels of inspection (initial walk through, final walk through, 60-day walkthrough, and 11 month) is very helpful and not typical, as far as I know. This gives the buyer a chance to notice things in the immediate and over time. We will be hiring a 3rd party inspector for the 11-month to make sure we do not miss anything. All in all, it is a fine house with so-so workmanship, materials, and finishes. We never imagined that we would ever be able to spend this much money on a home, let alone build one from scratch. We had very high expectations for this and really it turned out to be just another cookie cutter operation where the only concern is how to maximize the profit and give very little care to the customer. It is sad to see the lack of care, attention to detail, and poor/non-existent communication. Perhaps our standards and expectations are too high, but when something costs this much money it should be just about everything you want and near perfect. ... More

I guess the biggest thing is the only objective is to get the money from your buyer. Afterwards, it’s you are On your own. But, with all the HOA’s, water, gas, electric, etc. buyers could greatly use the benefit of a helping hand. Also, warranties, what we need to do who to call, connectivity issues in the house, all this can be overwhelming!!!

Where do I start? From being misled by the realtor to the poor workmanship in my home, the experience with Lennar has been nothing short of disappointing. The issues didn’t stop at closing—getting warranty work addressed has been a constant battle, with delays, lack of communication, and unresolved problems. I expected better from a national builder, but I’ve learned the hard way. I will never buy another home from Lennar, and I’d strongly caution others to think twice before doing so.

So, the home buying process and issues did not go so well for me. I had an employee for Lennar (Carla) show me a home I was very interested in and ready to put a deposit on and purchase. I had submitted the paperwork and everything. She had taken too long on her end to sign off and apparently somebody else submitted their offer before mine due to this. I missed out on the home. Fine. She had told me that there was another home with the same style and showed me a concept photo of it. Due to this being my first time buying a home, I thought the house would look exactly like it did on the concept photo. There were multiple that were not similar, but due to me missing out on the last home, I had decided to go forward with this home without even viewing it. I wanted to make sure that my experience did not happen again with THIS home. Everything appeared to be fine, however I still wanted to inspect the home and check out any problems that it might potentially have. I attempted to reach out to Carla multiple times however she was on vacation and I couldn’t proceed further with my request and decided to just continue with the process. When I finally closed on the home, I noticed that the grading/fence was poorly done. The fence sloped really bad facing the master bedroom side causing approximately 8 inches of lost privacy due to the fence line sloping down. This wasn’t an issue for the neighboring homes though. I submitted request on request to address the fence/grading however my requests kept getting rejected due to the builder saying that everything was build up to code. The builder even acknowledged that the fence looks way off but there was nothing they can do. I requested to speak to the supervisor about my issue but the case just got closed. It’s almost been two months and the issue is still apparent. The case continues to get closed without even the slightest solution to my concern. The lack of privacy is troublesome and apparent. I paid almost half a million dollars for my home and the one thing I’d expect is for the fence/grading to be addressed since my issues with the Lennar Rep and me losing out on the first home I wanted. I believe trust is a big part of the home buying process and want to give Lennar a good recommendation to family, friends, and peers, however this process has been anything other than that. ... More

The referred services vendors are worst: 1. Solar company did not set up solar account until today, which is around 3 months already; 2. trash services slow, not on time, expensive; 3. electricity expensive than SCE; 4. window design weird, flies coming in during nights frequently; 5. the financing process frustrated.

Not the best experience. The buying process, going through the closing was terrible. Lori and Andrea NEVER answer phones, they’re rude when you ask them questions. I’m glad that the process is over, however I don’t think I’ll ever refer anyone to build a home with Lennar.

BIGGEST ISSUE: WE WERE ALLOWED TO MOVE IN AND BE IN THE HOUSE FOR OVER A MONTH AND LENNAR NEVER GOT OUR CERTIFICATE OF OCCUPANCY COMPLETED UNTIL THEN.. Our problems started out with to many people trying to be involved but none of them talking to each other. A lot of blaming between departments and no solutions made was very frustrating. There was a major delay for final inspections for some reason and 5 days before we were to sign on our house was the first "blue tape" walk through which means construction only had a day and a half to fix everything that was listed. Finally we sign. A week after that, construction comes by because they never did the inspection testing on the A/C system and that was suppose to be done prior to closing. The guy does the testing and a week later we find out that they somehow lost all the paperwork for the test and the inspector was already back in Dallas, so here we go again with another person in our house testing the system (3 weeks after closing and moving in). We had to put a lock on our back gate because random contractors were bring tractors into our back yard but never letting us know that they were there or why they were. Keep in mind, we had been living in the house for 2 weeks at that point. A month and a half into living in the home, we needed to file a warranty report for the back door as it wasn't sealed properly and allowed water to come into the house (I will give the warranty department credit, they came and fixed it with in 48 hours). Now onto the grass. They laid sod a couple weeks after being in the home. A 3 foot by 50 foot section in the backyard never took. It died almost immediately after being put in even with watering it twice a day. We have complained several times about it and the only explanation that we are given is to just keep watering it and hope for the best. No one wants to accept responsibility and fix what should have been fixed prior to moving in and all departments want to put all blame elsewhere. ... More