Lennar Reviews

Our Lennar rep Phil was very helpful and professional. He helped us look at our home when the realtor was unavailable. We were on a time crunch because the home had to be sold before the end of the month (18 days) in order to get the incentives being offered. We loved the home and it already had the amenities we wanted. We had the application signed and uploaded that same day. During the walk-through process, our rep Joe and Construction Manager, Taylor made all kinds of promises. "make sure to blue tape everything", "we will have everything fixed before closing". We are still finding things they did not do. Our biggest concern was the yard and landscaping. We have two dogs and wanted to get the grass installed as soon as possible. We were promised the landscaping would be installed the first week of March after we closed. They also explained the large rocks and trash debris would be cleaned up before they installed the landscaping. They also explained a 4" layer of topsoil would be installed and then the sod. We requested to be notified when this would be done because they were quick to explain the landscaping was not covered under the warranty and once it was installed it was our responsibility. We wanted to make sure they did what they promised. Well, fast forward three weeks later when they finally came to install the landscaping, after we moved into the property and had to prohibit our dogs from going into the back yard, which was red clay mud!!! They did not clean up the large rock or the trash (we picked up 2 large bags of trash from the yard before they came). They racked the dirt and started placing the Sod. I called and asked for someone to come out because this was not what we were told. Taylor came to the home and changed her story. She said they already put the topsoil - this was not topsoil, this was more red clay dirt. The escrow process was okay, our mortgage underwriter was great. The Lennar Title company was horrible and unprofessional. They required a virtual closing and we were told the closing link would be sent to us early on the closing date. I had to make several phone calls because the link wasn't there. We later found out that our closing agent "had something to do that morning and didn't come in until after 10am. She forgot to send the link the night before". Isn't there anyone else in the department that can help her? This was a big deal for us. It took another 2 hours to receive our link. They did not care that we have jobs, and we were expected to drop everything when it was convenient for them. Lennar Title was the worst part of this whole experience. We were supposed to receive our paint voucher at closing....not included. I had to fight for it for 3 weeks. I picked up my keys, which only included my house keys, no garage door openers. We were told they were left in the garage on the opener. Nothing. In fact, we don't know where they went, so we had to have the garage door opener re-programmed, and new openers provided, because some unknown person had access to our garage and house, but nobody knew who had them. The workmanship inside the home is what you would expect from a cookie cutter building company. They hire the cheapest sub-contractors to come in and "throw it together". I would think that Lennar would take greater pride in their BRAND. The first day we moved into the home, we had electric issues. We found out by their electrician coming out, the crew that did the electrical did a very poor job. 6 of the 8 outlets for the garage and exterior were improperly wired, not connected, or the wires were loose. After discovering that, we requested the electrician come back and inspect every outlet in the home. I don't need a fire risk. They found another 9 outlets inside the home with the same issues. This is careless and unprofessional workmanship. While we love our home, we did not enjoy the home buying process with Lennar. Do your research before committing to a builder. ... More

The building material is cheap, the appliance are cheap, the yards is nice and big size.

Lennar want to build as fast as possible with really no details to finish work. You can really tell they build it fast and sell them as quick as possible and then deal with issues later. Seems to me they would take a little more pride in there product and make sure the home is completed and clean before walking homes with clients. Moved in little over 2 months ago and still roof flashing is painted 3 different colors or not even painted at all on sections. Stucco is uneven and makes walls not straight. So much more but just be careful when buying homes I'm sure they all have different issues. ... More

Sending this review because this is apparently the only way to get the attention of submitted trouble tickets. I think that should should say all there is about Lennar caring about home issues. We seem to have been forgotten about as soon as closing happened. And please, work load due to the number of customers is not an excuse.

I felt that the quality of work and the materials used were very poor quality and the team knew it but let it slide.

It hasn't been the best experience after I closed. A lot of issues I was told would be fixed but they didn't do anything about it. My first two customer service reps didn't do anything and now i'm on my 4th and stuff is finally getting done. I probably would not recommend a Lennar home to friends or family based off of this experience.

Lack of communication after you buy. Some things not well done Need attention to detail

Not good quality of materials

THAT THE CHEAPEST WATER BILL IS $500.00 A MONTH REDICULOUS LENNAR NEVER MENTIONED THIS FRAUD TO ANYONE BUYING A HOME AT THE BEGINNING NO ONE WORRIES ABOUT A WATER BILL UNTILL THEY GET THE BILL .

Terrible quality and finishes. Would not recommend

Your water heater here is garbage. Can’t even fill half a tub before going cold. Shower isn’t at a consistent temperature from day to day. Plumber came out and supposedly set the thing to not switch into the ridiculously noisy hybrid mode every 24 or 48 hours. It still switches into hybrid. Very disappointing.

The quality of homes is really bad. You’ll have a hard time to get the issues fixed within the warranty period as well.

I did not realize how poor quality the units were and need of work. I had just sold my home in Sun City Anthem and was in a hurry to find something to move into. If I had more time I would have not picked Terra Bella at Anthem.

Beware of the quality of work done! Lennar just contract everything to third parties. Quality depends on the mercy of third party contractors workmanship. When you leisurely inspect yourself you will find several issues/problems. I would avoid Lennar given a chance!

The work on the punch list that we discussed on our walk through prior to closing were not completed as promised. I revisited 4 weeks later to find the disappointment. I understand that the build isn’t a custom home build but the issues should have been addressed

Our experience with the Lennar representative as wonderful. If it were not for Laura , I believe , the builder would not release the home. We were committed to buy and the PRICE WENT UP THOUSANDS! This is downright criminal. The construction manager Reese was also a pleasure to work with concerning repair issues. The problem is the craftsmanship of these workers who are hired to build and repair and address all kinds of issues. I have one serious remaining issue with drainage that I have contacted to address the problem. My wife and I are basically happy with the home and area. There is a lot to say and would be better served in a fluid conversation. ... More

The cosmetic issues were half fixed prior to closing. After living in the house you see so many more things that need to be fixed. When putting in a work order I was told to wait for the 11 month review. I am not convienced that things will be taken care of timely.

Experienced multiple issues that seem to be the result of poor workmanship on the part of some subcontractors. Issue resolution is very slow

The quality of materials used in home are not satisfied and cuts so many corners to save money by builders. Every times when we ask for some thing, the only excuse they have that other owners did not like that. The clubhouse is awesome but did not spend even 20% of the money in houses.

No construction updates, unfinished items still after closing, lost keys by construction crew. Phone calls to construction manager and sales representatives go unanswered.

Repairs take too long. Have to wait for workers to arrive. Disrupts the day waiting on workers when you have things to do.

A lot of issues have arisen since home has been purchased. It has been a month & conveniently it seems harder to get issues resolved once house has been purchased.

The quality of workmanship on all trim, all walls, ceilings to name a few is utterly awful. Whoever performed the work AND the QC who accepted the work shouldn't be in the construction business, period.

We really love the area that we are in. Sure we wish some of items of the community were different. The communication with the sales rep was ok. I never heard from him on the closing day or after. Not even a check in to make sure everything was good. The New Home Orientation seemed to be a pretty decent list before we closed on the house. It has been two and a half months since closing and we are still waiting on some of those items to be fixed.

I am very disappointed in the quality of the kitchen cabinets. Not enough space and set too high.