Lennar Reviews

House was poorly constructed until now I’m still having minor issues. For new home owners have a thorough inspection before and after you move in.

I have reached out for assistance 3 times now and it has been over a month, with NO response from our Lennar Representative.

Garages will not fit a mid size car. G. E. Does not stand behind their appliances. Very slow in fixing problems.

I read many reviews about Lennar prior to moving forward with the process and most of them were negative but I was naively optimistic that my family wouldn't have the slew of issues others had. We purchased in early June and it was 10 months later that we finally moved in. The sales rep was very attentive and very friendly but after that the experience consistently deteriorated. Our house would sit for weeks with no work done to it, I checked on the house every other day. The largest delay was the electrical contractor, or so we were told, which took a solid month with no progress to the house. Our walk through date changed twice. Then come the final walk through the house was completely unfinished, doors were missing, a lot of holes in the wall, one of the windows was cracked, and don't even get me started on the paint and carpet job. We were originally told our closing wouldn't happen on time due to all the work that had yet to be completed. However, true to what we had heard they rushed the closing and promised to have things finished. I forgot to mention that our garage door was crooked which meant that the exterior stucco had to be refinished after they realigned the door. We moved in and there was a giant gray stucco stain all over the front of the house. Also, our builder was texting me while I was at the closing table showing us things he was finishing up, as I was at the closing table! Needles to say that we've only lived there 4 short months and have already had to open several tickets with the warranty company; don't expect a rep to stay more than a month. We've been assigned 3 different warranty reps in the last 3 months, the current one hasn't gotten back to me in over two weeks. The quality is quite poor and very rushed. Not to mention that the HOA fee is higher than quoted to us and some of the amenities mentioned either don't exist or are not up to par. Don't expect anything to be done correctly unless you intend to hound the builder constantly they are the only ones who are of any help, Lennar shows no mercy. ... More

I have purchased six homes and this experience by far was the most disappointing. Once you sign contract to purchase home the communication ends. There was no formal sit down process nor schedule given to keep you abreast of the process. Was not encouraged to meet or speak with the construction manager. Even when I contacted the corporate office and spoke with the regional manager, there was not a demonstration to take ownership of the situation and correct or improve the process.

Lennar builds beautiful homes. But attention to detail appears to be a loss. We have been in our home for 4 months and immediately started a list of repairs needed. We have only notified the builder of two repairs that are priority at the moment. Our experience with having our concerns addressed has been very poor. We will usually get a response within a couple days but contractors are scheduled on what’s convenient for them and not the homeowner. We are told what day they will be out but it often dies not work with our schedule. That means contractors are coming to our home and entering our yard with no one here. Most of the time we have to reach out to Lennar to get an update. Often times, we don’t even know if the contractors came out. We have a patio that is sloped towards the house leaving rain water to run down the patio, towards the house and down the foundation. It’s been a couple months since we first notified Lennar of the concern and over a week since the contractors were supposed to be here but we don’t even know if they came out. Still waiting for an update. We also notified Lennar of some carpet defects a couple months ago and have yet to have anyone inspect the product. Lennar is a large home builder and I’m sure they have a lot of customer repair inquiries, as would be with any new homes, but the customer should be informed and updated regularly. I work in construction as a project manager and I know the importance of communication. It makes a big impact on the customer experience. We still have a fairly large list of repairs needed and we are concerned with when and how they will be taken care of. With all of that said, I would buy another home from Lennar, just be prepared to be very patient. ... More

Been having drainage issues since buying our home. Warrenty team does not care and won’t fix correctly.

Punch list not finished before closing, promises made never kept. Appliances were stolen and replaced with stored ones that were dented and not working properly, was told that it was a “Ge” issue. Had to go to BBB to get fridge that was not working replaced less then 90 days from closing. Had to go to headquarters to get any help With having house punch list finished.

Still waiting on stuff to get fixed

There is no pride in workmanship when building. Also response time in taking care of warranty issues needs to be improved.

The day before closing many items still needed completed from the new home celebration walk through. We were told they’d all be done before closing. They were not. The house was never cleaned from the construction crews inside or out. The gate tears the sod up that they laid, bath room cabinets not finished and flooring already coming up. We were told vents were put on up on the roof, first rain fall in the new home equaled puddles in every bathroom. Seems lazy and sad, I know some issues are expected but we have many and the saddest is it was filthy to move into.

Our experience with buying a house from Lennar was not great. They missed the final walkthrough entirely. Closing had to be delayed. Mortgage with Lennar was terrible. They never returned our calls. Overall really bad.

Get your own inspection. Have everything addressed before moving in.

Overall, our experience with the home has been okay, though there are several areas where we feel improvements could have been made. We were disappointed to learn that we were unable to select upgrades or customize the home, as we had hoped to personalize certain aspects during the build process. Our primary concern has been the condition of the yard. The excavation work appeared to be substandard, resulting in a backyard elevation that was noticeably steeper than what was initially communicated. Additionally, the turf installation was problematic. Upon taking ownership, we observed numerous dead patches, including a trench running through the center of the yard that was completely dead. During our pre-closing walkthrough, a significant portion of the yard was inaccessible due to a silt fence installation. This area required entirely new turf to be laid, which added to our concerns about the overall quality of the landscaping. We are also experiencing ongoing issues with the HVAC and air filtration systems. The fresh air system filters still need replacement, but both McCrae Heating and Air and the builder have declined to address this. Given the amount of dust and debris generated during construction, it seems likely that the filters were compromised early on, and we believe this should be remedied. The air conditioning system does not adequately cool the upstairs area. Despite adjusting the dampers, the temperature remains noticeably warmer than desired. For a home of this size, a dual-system setup might have been more appropriate. Lastly, we are encountering issues with hot water availability upstairs. A work order has been submitted, and we are currently awaiting a response to have this resolved. ... More

The Lennar real estate agent I believe her name was Brittany told me information that was not correct, I’m still not getting the correct information for insurance, I am not getting any help for the repairs and things that are wrong, I was told my townhouse was $255,000 even though I showed them online it was offered for $250,000. I feel that I was ripped off $5000. Nobody seems to understand the insurance it’s supposed to be an HO6 but it’s not listed that way so I cannot get homeowners insurance..

Hours after I closed water was poring through the ceiling. In the same spot where my inspection highlighted. I was told it was fixed. They didn’t even replace all the damaged Sheetrock, the texture had to be done three times. The painters (also had to come three times) dropped paint on my furniture, didn’t even have sheets or something to cover areas so they didn’t get paint in the house. The painters also don’t speak English, they had no clue what I was saying. I ended up having to buy paint. I painted the entire ceiling because you could see a huge circle in the ceiling. Which why am I having to do this when I’ve paid half a million for a brand new home!! I definitely could feel that no one was concerned with the quality or my happiness. The shingles don’t even match. Horrible experience. I’ll have this house inspected again, specifically for black mold because I have no trust in how this was handled. I paid full price for a water damaged house. ... More

Some employees are more patient than others. Being senior, not all adept with on-line experience(s). Some seniors may require more help with computers than others

The buying experience wasn't bad with Lennar. Communications was good. But I have to say the quality of work done on these homes is not good. Cheap materials and shoddy craftsmanship. They are thrown up as quickly as possible. For the first time home buyer, you can't beat the mortgage deals they are offering but if you can afford better, go elsewhere.

- The initial purchasing process was a smooth one. - Several smaller issues that were discovered during the walk through & reported were not resolved as promised. Meanwhile, the Lennar team were persistent about ‘closing’ so we did it as soon as possible. The outstanding issues were never addressed. - It’s not necessarily the issues that wasn’t completed, but the promise that wasn’t kept creates a negative impression.

Home has very low quality equipment in it. Hood system in home doesn’t match the range size. All doors don’t close properly. Doors always stay propped open. You always feel a draft of air going through the house.

It's ok, and they could have given bigger incentives.

During the 2 video tours the different functions didn't talk through what the process should be, and they didn't know who should go first or who had done what and whatsoever; the construction gabbage was there on the site for 2 weeks without people cleaning up; the landscape team that works with Lennar didn't check whether all sprinkles work properly; and I don't know why landlord needs to turn on gas within 3 days of closing since nobody needs to take a shower or cook during rental house showing, that led me to a $150 gas bill with no usage of gas at all.

Solar transfer was taken care after selling Solar to customers. Sunnova went belly up and Lennar did not ensure a smooth transfer of solar from Sunnova to GAF, a company which has bad communication and delayed response. Customers who bought Sunnova through Lennar are put to inconvenience and lennar did not take any responsibility even though it mandated customers to have Sunnova either liese or purchase. Customers did not get their solar active even till today, two months after closing the home.

This was our first experience buying a new home and we were left with a very bad taste. I do understand some issues may arise, but having water coming down into the bedroom at the first storm and after the inspector had pointed out an issue with a pipe on the roof, was the extreme disappointment. I've observed nails popping out, which is also disappointing at less than 60 days. Cherry on top are the multiple driveway damages from your construction crews that keep driving big trucks over it.

Your title companies is very uncooperative and not very helpful