Lennar Reviews

It’s not been a good experience. No one responds to work orders.

Not a good experience at all. Quality is not a priority. Management has worked to make things right. However, the experience is ruined and the home is not what we expected.

Once we purchased, follow-up calls/requests have been poor.

We love the location of the home

Excellent customer service and responsiveness

The people at Lennar are great! And for the most part the home is good. But some of the workmanship and quality of materials is quite cheap. The paint especially.

The builder was overwhelmed with closings and could not complete construction on our home by closing. Punch out items took an additional week after closing. We placed on contract on a nearly completed home one month prior, but the builder prioritized other homes over this one for completion.

The whole process was not what I expected. The sales person was not truthful in some of her statement i don't believe she cared about how i felt as a buyer. They could do alot better with helping you set up your smart home. They want you to pay someone to come out and set the equipment up when I think it should have been properly set up when we moved in. We been here for 2 months and still can't get the keyless door to work. Lennar needs to be a little more focus on the customers experience.

My wife and I had been looking for our dream retirement home for several years and were growing frustrated because we simply weren't getting the right vibe after seeing many different homes from many different builders. When we came to the Imagery development that Lennar was building we finally found what we were looking for. Aside from the natural beauty of the surroundings, we were impressed with the obvious quality of the homes being constructed. We were also very pleased with their no-hassle, everything's included motto. And we never felt any pressure from the sales people. Once we went to contract and construction began, we were kept updated with emails, text messages, photos, videos, and even live FaceTime chats, all of which gave us the greatest sense of relief to be able to see the home being built every step of the way. We were also impressed with the time spent with their representatives during the New Home Orientation walkthrough. Nothing was rushed and they were very, very accommodating. We hope to spend many long and comfortable years in our retirement dream home, in a lovely community, and we have recommended Lennar to many of our friends as they begin their own searches for their dream homes. ... More

I had amazing response times from sales and finance team. They made it possible for us to acquire our home. Response to fixing our issues has been quick. I have been disappointed in the quality of some small items such as heater grates and landscaping details that don't reflect our almost $900k investment. A lot of the work has been sloppy with need for repair/replacement. I will say Lennar has been super responsive in having contractors repair. I will share more in the future if our needs are not met, but so far, so good in terms of post closing issues. Hats off to Brad who quickly addresses issues. I love my home overall, however there are many items pre-closing that have not been addressed. ... More

Was not happy with the quality of work Lennar provided in building a home as far as correct the mistakes I was informed by supervisor that the labor in Texas is you get what you get

If you want to purchase a brand new house with little attention to detail/quality of workmanship, this is the place for you!

Lowest bid, poor workmanship, not the same Lennar.

Great service, answered all my question,

For the quality of the home build, there is room to be improved.

Willingness to always be there for any questions/issues you may have. Thorough in walking you through the steps and stages, from signing to closing. Pam, Tim, Blake and the team at L.C have been wonderful to work with. A big Nationwide builder (which can bring scepticism) - but cannot be denied that they have their sh*t together. Would and have recommended.

There are so many issues. The quality of workmanship is terrible. The response: it's a production home. Yes, I paid over $900,000 for a "production home." The pool does not work. There is a panel missing by the equipment which, once actually installed, would permit me to run the pool from the panel (also missing) inside my house. I spent nearly $250,000 to rip out the utterly ridiculous work on the inside and replace it with quality elements more appropriate for a now million dollar home 45 minutes from the coast. The hot water heater does not provide enough hot water for a ten minute shower. The person in change of your warranty program confided that it will take months to get to the warranty items. Windows don't lock. Frames are crooked. An interior wall is so bowed that a closet designer could not complete the installation. There is trash everywhere. There was no pre-closing cleaning...I had to pay for the house to be cleaned. The electrical panel/circuits were poorly set up. I had to pay an electrician to correct the problems. Why should I have to wait months for Lennar to do what they should have done before closing? In sum...never again. Your company stinks. ... More

It’s just so nice having all new appliances and everything new!

Whole experience was professional. Follow up and communication was excellent.

From sales to building supervisors to warranty people these are great people. They are very concerned that things go right and that we are taken care of. The issue appears to be inexperienced, underqualified workers who are rushing through jobs. The quality of the workmanship and attention to details is poor. Thankfully, the staff is working to see that all issues are addressed to our satisfaction.

Sorry, I can't rate as long as the warranty claim hasn't been resolved!!! We wait 6 months for someone to come fix a warranty claim and....nothing, nobody....Lennar customer service ignores my email, sms or call !!!!

The quality of the home was short of my expectations. There was paint on the floor, paint on the walls were not smooth at all. Overall the home was Mediocre not like the Model we fell in love with at all.

Very lucky to meet the helpful sweet sales rep, Melissa, who was and is still always available to assist. Great problem solver and very resourceful. She shared her expertise when I had to select the plot, elevation, counters and cabinets. We sat on her office floor past 7PM, brainstorming and making the best choices for me! I got regular updates, pictures throughout the construction from Aug 2021 till closing in Jan 2022. When we hit a little bump with an area of the house a night before closing, I called her in panic. She stayed on the phone with me but also made other calls addressing the issue. Despite it being her day off and family dinner time. That’s called going above and beyond!! Other Sendero neighbors speak kindly of her too! The overall quality of the house is good, with great workmanship! I appreciate construction manager, Matt and the crews for ensuring it!!! Also love my master bath, double paned windows, blinds, flooring and cabinets! Beautiful front door too! I do not like the interior doors -terrible finishing. The pantry shelves sag in the middle :-( Quality of some materials not the best. Kitchen sink and faucet are too basic. I wish I could upgrade bec the granite countertop is just gorgeous! We had a few changes of CCRs which delayed service requests, but our current CCR, Allison is working very hard to process and having them completed. Great customer service- she does not have an easy job but is always courteous and patient and productive!! Lived in my first Lennar house for 20 years, so I am a second time Lennar customer:-) ... More

The home buying experience was generally smooth. But once we closed it was difficult to get anyone to complete things that were supposed to be completed

Late handover Too many changes to the construction manager team Construction managers being unresponsive to the feedback . End Handover of the house being incomplete.