Lennar Reviews

Brandy was a horrible sales person. Customer service was horrible they would talk over you make you feel like you’re dumb when it came to paperwork When I closed on my house the landscaping was horrible. I couldn’t even take a picture because it looked so bad. On my final walk we were told they would replace the whole thing. I would never buy a Lennar home again

The final handover team, was very rude and absolutely not professional. They treated as if we had no other options in the market, other than Lennar. I will share my experience with my fellow home buyers so that they can be prepared. Your ground staff needs to be trained.

Not a great experience. Overall the house is ok, but Lennar really makes you suffer with not getting the details completed.

The quality and the materials used in the whole house are not the best standards. There are gaps, and unfinished work, and the materials used are very basic quality. Even the amount of time and follow-ups it takes to get unfished works done from construction managers is also humongous. If no follow-ups, nothing we'll be done. So a lot of waste of time even after paying for the house.

Buying this house was a huge pain. The builder routinely tried to lie to me about things and used dirty tricks to try and rush me through the process. I had to fight very hard with them to resolve problems that should have 100% been their responsibility. I am still struggling with the builder to get them to repair things that they screwed up. Aside from them rushing me through getting my new home inspection, they also moved up my closing date by a month without proper notice. I was originally going to close on 03/28 (which was signed the first week of February) per the contract but had my closing date moved to 02/28 after I was under contract because they claimed it was a typo. The communication was absolutely terrible and they dragged their feet on every one of their responsibilities (including the underwriting which did not get finished until the middle of the day on closing despite them having all their documents for 2 weeks). During underwriting, they asked for documents that were impossible to come across such as bank statemens for the current month. The only truly amazing service I received during the home-buying process was with the Loan Officer, Chris. Chris always called me back in a timely manner and never lied to me. ... More

I definitely would like to arrange an inspection by leadership to see the overall work performed in my NEWLY BUILT home, especially by GMT. Specifically, with the trash found inside the walls, we reported to Leadership. And that it was found after they had to remove the shower wall for replacement less than a month after closing. And many other less-than-satisfactory issues we have endured. The quality of craftsmanship being witnessed is borderline criminal.

Throughout the process, my spouse and I felt like a number/quota instead of a person. Every department was in a hurry to pass us on to the next department.

Low quality. Not what you expect from a big company like Lennar. Poor finish. Low quality appliances. Do not give you choice of even the color if your own home, or the choice of type of tyles or their color. You dont get the value of your money

A lot of issues after moving. Specially its new home but floor is making noise and door is not closing , toilet tissue holder falling down.

They offered great interest rate but be aware of hidden charges and surprises during the buying process. The craftsmanship is below average. You might encounter rudeness from the sales rep too. I do not recommend this builder.

The house is not 55 + friendly because of not having the walking- in shower for upstair, or guest bathroom. No landing on staircase. very poor quality of kitchen cabinet kitchen cabinets without roll out trays or drawers which does not make sense for olderly people. Kitchen cabinet doors are not even self-closing. caulking, paint job are very bad quality. sheetrock joints are poorly done and wall are uneven needs resurfacing before painting. no upgrade option or no choice of color of flooring is bad. All appliances are very very poor quality and very noisy not strudy so best option is not to give and offer the credit for that. The unfinished storage area should be given with the flooring and paint. ... More

The communication was horrible up and down. I am military and had to constantly ask to change my schedule because they were delayed. The flooring that is used in the house is horrible and whomever installed it did a bad job. I feel the house was a rush job. I don’t feel like the people that was involved with the paperwork were not on the same page with each other everyone lines were crashed as far as dates

The mortgage and title company were both an absolute nightmare to work with, horrible communication, not disclosing things properly, and the layout of how things were going to work, were not at all in the order/flow. Everything was very confusing. This was the worst new home process I have ever seen. The new home concierge that we were told to contact never responded to emails. Mystic is the warranty rep, she has been awesome in following up and staying on top of items needed to be fixed (there has been a lot.) If I had only dealt with Mystic, would get 5 stars. We still have some unresolved warranty issues, I am certain they will get corrected. ... More

Lennar is very hands off, they have little to no communication, on every side. Sales, mortgage and especially construction/warranty really do not make an effort once the sale is made.

The agents were adamant, just talking without any outcome. Over all not a good experience.

Well, I can’t write a good review! Our irrigation system in front still doesn’t work! Our spa heater didn’t work for at least a month after we closed! The permits on the pool and pool cage and gas line were not closed before we moved in. We finally got ahold of Lennar Representative that helped us.. We were caught in the middle of Lennar and Holiday pool! You think you would want to make this process happy for people, we just bought a new home! Then you have to contend with warranty work! You never talk to anyone, just get on your computer and put in a request for warranty work!! Warranty work is days or weeks! We do love our home we,just wish we didn’t have all these issues!!! ... More

Builder must have a mobile security to protect the new houses

Make sure all the issues are cover before you sign any documents, once you sign it will take a miracle to get something done when you want it I’m still waiting for answers on several issues

We were told we had to close, did not have Certificate of Occupancy. At final walk through only 80% of the work was completed. 3 months later we are still waiting on ‘blue tape’ items to be finished.

The process went fairly well until closing. Gutters were suppose to be included as an option and we emphatically told the sales person doing the final contract we wanted them. We had even had a specific discussion about that when we were first looking at Lennar homes. We were assured by the sales person we could get them as an option on homes in Brunswick Plantation. He accidentally forgot to mark them off on the final options list. We were buying out of state so could not come down to see it until closing. No gutters and because it wasn't on the final option list (not our fault because the omission was done by Lennar sales person). So we have no gutters only occupied house on street without gutters plus 3 other connecting streets). Lennar will do nothing about it since it is after closing. Their error not ours and they will not reimburse or give us something to assist us with getting gutters. We assumed the gutter option was always included in the final price. AGAIN Lennar's staff's error not ours. Upper/supervisor staff did not respond to our initial inquiries until 7 weeks after closing and sending her 4 emails. She only replied with a very short and curt "not on final option list, so no gutters. Sorry for the omission." Still no resolution from Lennar upper management. Very poor customer service from "sales representatives". The building supervisor in Brunswick Plantation Ronnie once he was told about it only last week was very responsive and took it up to his upper management as he noted we are the only house without gutters on the street. He got a similar response "gutters were not checked off on the options sheet". Again, we would not be so upset BUT we specifically discussed it at our first meeting looking at Lennar Homes in Brunswick Plantation and also during the final purchase session. The sales person knew we wanted the gutter option and it is not our fault he forgot to check if off when doing the final purchase agreement. Again, we assumed it was included due to the specific previous discussions we had with the sales rep and felt it was important to have gutters on a home. We assumed it was part of the final price of the home!!!!! We have no complaints with the building/construction staff members. They have been very responsive to all issues. It is the sales staff that is not responsive, nor helpful, nor CORRECTING THEIR error!! ... More

House was not done on time. We had to move and store everything. Mortgage was the worst experience I have ever had.

Been waiting on someone to come and fill up the utilities trench that sunk after a little rain. There's a big hole that stretches all along my back fence where utilities run. I was told they were going to come and fill it and so far nothing. I've been living here since January 25th.. The cheap floor planks are peeling off the floor also.. Osciel T.

Waiting for a year but at the end Lennar respond ok thanks.

Sigh! Most frustrating, costly purchase I made. The Lennar mortgage was the most frustrating. Realator was ok. The warranty guys had some hiccups, but they were probably the shining stars in a full galaxy, but the 3rd parties they use are awful.

A builders grade paradise. We don't know, or we don't do that are the mottos around here. No consideration for the overall ambience of the development, homes are built with lack of the consideration of the ability of the buyers who are new to the area to have access to services and information of availability unless you are willing to be Facebook savvy and trusting of your "neighbors". Air leaks and failing " finishing" touches are common, the washouts of the so called irrigation system are not only annoying but dangerous at times. You get the picture. And it only promises to get worse.