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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18743 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18743 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lennar - The house is very expensive based on materials used that have

  • Teresita C.
  • Verified HomeBuyer
  • October 01, 2019
  • Hialeah, FL

The house is very expensive based on materials used that have bad quality.

Lennar responded:
Hi Teresita, thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

House is okay, but the negative reviews are accurate.

  • Anonymous
  • Verified HomeBuyer
  • August 26, 2019
  • Exton, PA

Lennar will make you feel great upon buying your home and they’ll offer a one year warranty on any defect. Initially, Lennar will be responsive to warranty requests. However, it comes with a catch. You’ll quickly realize the warranty is offered because Lennar is aware of the poor workmanship and materials that go in to their homes. After a couple months, customer care will abandon you as they move on to other new homes. As of today, we have a dead tree and shrubs in the front yard that Lennar planted and has not addressed. We have weeds, straw, and plastic netting in the backyard that I ...

Lennar responded:
Thank you for sharing your comments about the quality of your home and your experience in dealing with these items. We are sorry to hear about this. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Lennar needs to work on their customer service

  • Steven C.
  • Verified HomeBuyer
  • July 17, 2019
  • Plumas Lake, CA

Really shocked on the corners you turn to make a sell. Substandard materials and appliances that the new home owner needs to upgrade from the beginning. Concentrators don't finish the job or never come back to complete the job. I constantly have to remind supervisor of work still needing to be completed 5 months after we have taken possession of the property.

Lennar responded:
Hi Steven, thank you for your comments about the quality of your new home. We are sorry for any difficulties you've had during this process. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Decent product, horrible customer service and support

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2019
  • Parkland, FL

Love the new home but it was delivered incomplete. It has taken almost 4 months and a lot of nagging, requesting, demanding, etc. to get the home actually finished. For example, we had missing paint in places, doors which needed adjustment where you could see light from the outside, missing technology items which would allow the home to actually be "connected", over 40 cracked pavers, a missing backsplash, over-paint on all the metal coping in every bathroom, etc. I could go on. It was really a shame to have the home delivered in such an incomplete state just so corporate could book an ...

Lennar responded:
Thank you for the comments about the delivery and quality of your new home. We are sorry to hear about these issues you experienced. Please send a message to us at corporatecustomercare@lennar.com with the information about any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Buyer Beware

  • Joseph B.
  • Verified HomeBuyer
  • July 10, 2019
  • Myrtle Beach, SC

Be sure to have a home inspection prior to closing. Lennar as a company is not the main issues relating to the overall build. They need to oversee the sub-contracting as the quality is not there.

Lennar responded:
Hi Joseph, thank you for sharing your comments. We are sorry to hear about the issues you've experienced. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up on your behalf. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Customer Service Lacking

  • Anthony B.
  • Verified HomeBuyer
  • July 09, 2019
  • Aurora, CO

Our house was not move-in ready and yet we were still forced to close. There were still several outstanding issues that were not addressed on our final walkthrough. The process to close was rushed and workmanship was sloppy, there were several serious issues including a gas leak that had not been addressed until after the walkthrough even though they were caught weeks in advance. The house was dirty, some of the moulding pieces use had large defects in them. Our sump pump has never worked and still has not been addressed three months later. The construction manager and customer care team have ...

Lennar responded:
Hi Anthony Thomas, thank you for the comments about your experience. We are sorry for any inconvenience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Horrible customer service and responsiveness to fixing things

  • Luiz M.
  • Verified HomeBuyer
  • July 06, 2019
  • Orlando, FL

Do NOT close until you have every single detail taken care of. After you close, Lennar will disappear and your issues will go without a response for a very long period. (to be fair with Lennar, I also bought a house from them in North Texas previously, and they were very effective, courteous, and prompt in dealing with any issues. My recent experience in Orlando, FL though it's almost like this is a completely different company. Night and day...

Lennar responded:
Hi Luiz, thank you for the comments about your warranty experience. We are sorry for any inconvenience you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Disappointed

  • Tony L.
  • Verified HomeBuyer
  • June 26, 2019
  • Bonita Springs, FL

The responsiveness of the Lennar team post closing has been unacceptable. This was compounded by many issues of poor quality materials and poor workmanship.

Lennar responded:
Hi Tony, thank you for your feedback. We are sorry to hear about the issues you experienced. Please send us a message with any outstanding items to corporatecustomercare@lennar.com and we will be happy to review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Is bad experience overall!

  • Angel M.
  • Verified HomeBuyer
  • September 23, 2025
  • Haines City, FL

Is bad experience overall! Im still waiting for repair around the house, they loan officer they haved are garbage. They don’t know what they did with documents! A big company, the employees doesn’t have communication between them, the construction manager in crosswind in haines city doesn’t answer! Thanks!

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not what I had dreamed about

  • Christine Elizabeth W.
  • Verified HomeBuyer
  • September 17, 2025
  • Groveland, FL

The process of selling me the house was ok could have been better the loan officer was efficient enough but indecently rude and abrasive at times. The home itself has multiple issues with workmanship quality both structural and cosmetic. Very poor quality and we find for what we paid Lennar is very cheap and making an exuberant profit while overcharging for bare basic minimum and cheap product in the home. I would not recommend

Total Score 3


Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Loan officer

  • Juan Jesus B.
  • Verified HomeBuyer
  • September 09, 2025
  • New Caney, TX

My loan officer Cesar wants to friendly , he didn’t explain the process , but when I would ask again for clarity and understanding I would notice his frustration.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar homesss

  • James H.
  • Verified HomeBuyer
  • September 04, 2025
  • Nampa, ID

Overall decent home but so so so many imperfections everywhere. Nails popping, creaky floorboard, missing caulk, dented walls. Definitely can tell they use cheap contractors. The special interest is what helped but definitely a lot of headaches to deal with.

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Poor Quality

  • Shaun T O.
  • Verified HomeBuyer
  • August 13, 2025
  • Summerville, SC

Overall disappointment in the quality and lack of empathy to help. Also being lied to about door molding length and clear builder damages. But guess it’s on me and my purchase.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Mr

  • Luis C.
  • Verified HomeBuyer
  • August 13, 2025
  • Summerville, SC

Poor quality paint, when cleaning the floor the baseboard loose the paint. Bathroom sinks with manufacturer defects, floors vinyl not glued around ALL walls. Kitchen sink food garbage barely pushed water out, poor water pressure on all of the faucets. These houses are sold well built houses. Getting repairs done is a nightmare.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

Average at best

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2025
  • Punta Gorda, FL

Salespeople were great. Quality of materials, cabinets, appliances, and workmanship are just ok to sub par. Had several minor issues which can be expected but the time for a response and lack of communication with customer care made resolution process very painful. After the replacement of the original customer care rep., the process went much smoother. 2.5 stars would a more accurate rating.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Lennar was very responsive and helpful prior to closing!

  • Edward L.
  • Verified HomeBuyer
  • July 22, 2025
  • Estero, FL

Every thing thru the closing was great. Sales staff couldn’t be more helpful. Construction supervisor was very helpful and competent. Once house was closed Lennar was less than responsive. I would encourage others to purchase Lennar home but would recommend that prior to closing make sure you identify problems and have them resolved prior to closing.

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Mr owner

  • John A.
  • Verified HomeBuyer
  • July 08, 2025
  • Athens, AL

It is done construction was done very chea

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Mr.Frank

  • Frank J. M.
  • Verified HomeBuyer
  • July 03, 2025
  • El Dorado Hills, CA

Not impressed with house set up process.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Poor workmanship and materials throughout the structure.

  • Roger C.
  • Verified HomeBuyer
  • July 02, 2025
  • Corpus Christi, TX

Their biggest problem is no quality control, no management to oversee overall construction. No responsible leadership, of so many beginners in all of the labor trades. Lots of Lannar money being wasted due to no management of the many different trades.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

My first home

  • Kristina S.
  • Verified HomeBuyer
  • June 25, 2025
  • Converse, TX

The material is pretty cheap. I still gave blue tape from my walk through of spots that were never corrected. My neighbor closed a week after me has his grass and trees I was told “sorry” by construction mgr was then told I was scheduled for Tuesday June 24, 2025 to get my grass. That’s STILL has not happened. There’s always trash in our yards from the builders because they leave their trash everywhere blowing around foam plates, water bottles, trash bags, aluminum foil. It’s everywhere.

Total Score 3


Quality 3

Trustworthiness 3

Value 1

Responsiveness 1

2/5 star home

  • Vu Tan N.
  • Verified HomeBuyer
  • June 21, 2025
  • McKinney, TX

First off the buying process step by step was good. As far as the quality material of the homes wasn’t great. A lot of the items can be damaged and If carefully found during walk through it will not be covered under warranty after closing. Tree’s that was planted were not deep enough and was knocked down on a windy day also not covered warranty after closing as well. We had to dig the hole deeper and re planted ourselves. It feels like the home was built/installed in a rush.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lazy drywall work, all the door knobs loose

  • Anthony R.
  • Verified HomeBuyer
  • June 18, 2025
  • Kissimmee, FL

We initially loved the home as we settled in we seen more and more imperfections, laziness pure laziness. Take your time why push and try to get the house done I’m spending money on a house ALOT of money! Just do it right. Very frustrating all the walls you can see the imperfections you can see the joins where the next wall meets. My garage floor was cracked how In the world do I buy a brand new home a week old and they don’t fix anything, poor customer service don’t let them treat you like they treated us.

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Not great, did not feel like a new home. Plenty of issues

  • Banipreet S.
  • Verified HomeBuyer
  • May 07, 2025
  • Fremont, CA

Water leakage at home in first week. Lennar took care of it but took a month to have everything back. They ordered new flooring and waited for weeks and they had new flooring available in under construction units in our community. Did not give a water filter for drinking water in kitchen island. The window size is not the same at bottom and top. Had trouble installing blinds

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

somewhat disappointed.

  • Heath F.
  • Verified HomeBuyer
  • April 16, 2025
  • San Antonio, FL

While the financing process had its challenges, the personal experience of working with the team was positive. However, it seemed that the sales department was somewhat misleading regarding the selection and purchase of the home. They were quite insistent that the prices of other homes would be significantly higher than the existing one, possibly to meet their sales goals. I would advise future homeowners to conduct a thorough inspection of their house before signing any contracts. During our cleaning, we discovered overspray on the glass doors, windows, and countertops, as well as some ...

Total Score 3


Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Items on walk through not repaired

  • Anonymous
  • Verified HomeBuyer
  • April 09, 2025
  • Richmond, TX

They told us they they will fix certain items of the house before closing. But they never did. Even after bothering them to do it many times. Disappointed.

Total Score 3


Quality 1

Trustworthiness 2

Value 4

Responsiveness 1

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