Lennar Reviews

The process went fairly well until closing. Gutters were suppose to be included as an option and we emphatically told the sales person doing the final contract we wanted them. We had even had a specific discussion about that when we were first looking at Lennar homes. We were assured by the sales person we could get them as an option on homes in Brunswick Plantation. He accidentally forgot to mark them off on the final options list. We were buying out of state so could not come down to see it until closing. No gutters and because it wasn't on the final option list (not our fault because the omission was done by Lennar sales person). So we have no gutters only occupied house on street without gutters plus 3 other connecting streets). Lennar will do nothing about it since it is after closing. Their error not ours and they will not reimburse or give us something to assist us with getting gutters. We assumed the gutter option was always included in the final price. AGAIN Lennar's staff's error not ours. Upper/supervisor staff did not respond to our initial inquiries until 7 weeks after closing and sending her 4 emails. She only replied with a very short and curt "not on final option list, so no gutters. Sorry for the omission." Still no resolution from Lennar upper management. Very poor customer service from "sales representatives". The building supervisor in Brunswick Plantation Ronnie once he was told about it only last week was very responsive and took it up to his upper management as he noted we are the only house without gutters on the street. He got a similar response "gutters were not checked off on the options sheet". Again, we would not be so upset BUT we specifically discussed it at our first meeting looking at Lennar Homes in Brunswick Plantation and also during the final purchase session. The sales person knew we wanted the gutter option and it is not our fault he forgot to check if off when doing the final purchase agreement. Again, we assumed it was included due to the specific previous discussions we had with the sales rep and felt it was important to have gutters on a home. We assumed it was part of the final price of the home!!!!! We have no complaints with the building/construction staff members. They have been very responsive to all issues. It is the sales staff that is not responsive, nor helpful, nor CORRECTING THEIR error!! ... More

House was not done on time. We had to move and store everything. Mortgage was the worst experience I have ever had.

Been waiting on someone to come and fill up the utilities trench that sunk after a little rain. There's a big hole that stretches all along my back fence where utilities run. I was told they were going to come and fill it and so far nothing. I've been living here since January 25th.. The cheap floor planks are peeling off the floor also.. Osciel T.

Waiting for a year but at the end Lennar respond ok thanks.

Sigh! Most frustrating, costly purchase I made. The Lennar mortgage was the most frustrating. Realator was ok. The warranty guys had some hiccups, but they were probably the shining stars in a full galaxy, but the 3rd parties they use are awful.

A builders grade paradise. We don't know, or we don't do that are the mottos around here. No consideration for the overall ambience of the development, homes are built with lack of the consideration of the ability of the buyers who are new to the area to have access to services and information of availability unless you are willing to be Facebook savvy and trusting of your "neighbors". Air leaks and failing " finishing" touches are common, the washouts of the so called irrigation system are not only annoying but dangerous at times. You get the picture. And it only promises to get worse.

I have asked your company to stop emailing me, Its painful, I want put it behind me

It has been issues and issues over and over again since 2 months ago. 1 month before closing…

We just bought a house and it came completely filthy. Paint splatters all over the floor. Screen door not fixed as they told us it would be. They just rush you through and pressure you to sign off and make promises that they don’t stick to. Beware on the construction sign off.

- Hard to find the right person to explain the detailed T&C in the contract documents. - No one tells the whole flow, and the progress. Many Lennar internal teams like Lennar Insurance, Lennar Title, Lennar Mortgage, are not talking to each other. As a buyer, I have to explain and reach out each one for any supports needed. - After the closing, not sure when and how can the buyer get the full set of official documents including the registered deed. - The construction team did the sod installation before the mutual agreed date without notice, resulting the huge extra costs and longer time to the buyer on the sprinkler setup. ... More

Wow, where do we start? When we actually stepped into the home, it was completely different than what we anticipated. One layout we received didn’t match on the AC units. We should have 2 and they insisted that we were only supposed to have 1 unit in a 2-story 3,000-square foot home. During the walkthrough process, some items were not completed and they still expected us to sign off as if they were completed. Very shady. We’ve been here about 6 weeks and have submitted multiple service tickets. It seems like we find a new issue every day. The communication between the loan officer and sales manager was very challenging. ... More

The worst new home buying experience I've ever had. The service level is the lowest I've ever seen. It's like buying a double-wide at Walmart.

Several things still need to be rectified..mortgage sold to fly by night company that screwed up my checking acct

Good price for the reasonable square foot condo but horrible from final walkthrough through closing day, messy, dirty house with lots of paint, doors, cabinets, roofs etc… problems.

From beginning to end our home buying experience with lennar was disappointing. When we bought the property in November we were told an August finish date and everything was delayed till December the following year. During the time from putting our initial deposit and signing the contract to breaking ground there was no form of communication from anyone representing lennar. We disagree with the closing process where only 2 walkthroughs are given before closing. We weren’t able to blue tape the house ourselves and things were missed. Major issues should have been caught by the lennar team on their side before the walkthroughs and weren’t so we were further delayed. During the final walkthrough things still weren’t addressed and we had to reschedule our closing. Even on the final closing day, issues still weren’t completed. After moving in, the retaining wall behind our property collapsed and is pretty scary. Overall the whole experience was frustrating and disappointing. The communication, pride in craftsmanship and quality of work is lacking. Would not buy another lennar home ever again ... More

No attention to detail, I expect more. Faucets crooked, outlets crooked and not flush, upgrades are extremely over priced. While I will continue to live here, I would NOT buy from this company again.

Major delays from the start, then rushing to closing. Home was NOT ready during final walk through. Was promised at closing issues would be resolved before closing was over, but 6 hours after closing we still had workers in our home. Concrete was cracked upon move in, lights hanging out of ceiling, walls not painted, appliance parts missing, bowed walls, etc. Over all the structure/bones of the home are great; however the finishes are extremely poor quality. Getting a hold of people about issues has been nearly impossible. The build/buying process was a disaster, at least coming from a first time home buyer. They rushed the process to make up for delays, and cutting corners is definitely noticeable in the finishes of the home. ... More

There's been a few issues to pop up after move in. Party due to low quality materials. It's been two months of going back and forth trying to get the issue repaired.

My first purchase of a new Lennar home was excellent and I was excited for my second purchase of a Lennar home. This second experience with a new Lennar home has been nothing short of a nightmare.

I am very disappointed with my new townhome. LOTS of slipshod work and no attention to detail in making things look nice. LOTS of corners cut. I would not recommend Lennar Builders or my sales person. He never gave updates when he said he would and repeatedly would not return phone calls for weeks.

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Service after purchase was much better than during construction. The construction managers were absolutely terrible causing months of delays due to manager oversight on easy things. They promised us closing dates and continued to miss those dates causing us to have to delay selling Two homes and missing the height of the summer market. We then had to store our moving truck contents for 2 weeks costing us 6,000.00 in extra moving fees because they didn’t hit the closing date they assured us they would make. On a good note, we love the house and are pleased with the service the warranty team has provided. ... More

We were happy with how things were going until the last two weeks to close. The Lennar rep dropped the ball and made it stressful. The punchlist items were not completed until the morning we closed. We didn’t get the Welcome Home banner or rug rolled out made us feel like just a number. And lastly there still are no street lights and it gets dark at 5pm was told these would be hooked up 2 weeks ago.

Still am very unsettled about coming in to buy home that was advertised with a red slash through it and advertised as reduced price. Went in on last day unexpectedly when I got email on home sale. Went by address and walked around. I wanted it no matter what. I was told I had to pay full price and was given 2 different reasons that I can't remember why I could NOT have sale price advertised. One of those reasons was: I had to pay cash? So I had to pay full price. Why was my Representative paid commission on base price of home? I was told I had to purchase at full price. I need someone higher up to answer that honestly so I may understand clearly. Not from anyone in Sales Office. My Representative is working with another family and a different Agent in the office. They got the sale price advertised. It doesn't make sense. I don't know if all communities give you the home "CONSTRUCTION CLEAN" which means: paint splatters on floors, windows dirty inside and out, entire 2nd bath tub overed in overspray paint that took 2 hours to scrub off, wood dust in all drawers and cupboards and yard had several big pieces of metal, wood and trash at the corner of lot I am responsible to clean up. If I found 2 ladies eating lunch in my house that closed 5 days prior because they thought no one lived there. They looked like cleaning ladies? I have a huge list of things I am catching now that I am slowly moving in. They are kind and want to fix. My schedule is full. I will sit down next week and make my list of items that were all sloppy when completed. This is a BASIC HOUSE: Basic lower end carpet, lower end door stoppers, lower end bath tub, lower end washer hoses that are huge rubber ones instead of nicer metal hoses.They have called to help and see what my needs are. I appreciate that. I am finally going to address the items and see if they can be fixed. We will see. I will appreciate that when I make my final list next week of over 20 small issues I need to discuss. ... More

Too many bad examples of poor customer experience to list. Our Landscaping is a joke, The warranty system is awful to work with. I would not buy another home from Lennar if they gave it to me.