Lennar Reviews

From the sales department, decor advisors, and the managing builders we were very pleased with all the friendly, professional workers that Lennar employs. Would purchase from Lennar again.

Great experience all around…love my house!

Overall wasn’t a bad experience buying the house 3 months of delays which is the times right now with all of the delays with materials. The fit and finish (the minor details) in my house were not the greatest I had to fix some things myself and few other things still not done. With how much I paid for this house I expect better.

The building and sales team are very knowledgeable, also being on top of every step in the construction, I'm really happy to have 2 houses with Lennar. Ramon

My construction manager was amazing, in general customer service has been great.

Best part of the process is the builder. Shawn does a great job and follows thru. Everything with delays and what not were not controllable. He updated us every Friday. The purchasing team was responsive. The only issues we had was using Lennar for the mortgage. Yeah part was a nightmare and we ended up using someone else, but it wasn't for a lack of effort on their part. Just disorganized and they sell your mortgage after 6 months anyway.

Quality control must inspect the house before buyers do a walk through. And also make sure all appliances are working properly. And show them how to operated.

The homes are nice. I feel like they are just slapped together though. The sales people were nice and helpful. The construction manager is amazing. The loan department is awful.

Andy, our sales person, was great. We felt at ease with him during this purchase. We were disappointed when he was moved to another neighborhood because we felt we'd be out of sight and out of mind when it came to questions during the build. Andy still communicated with us regularly and advocated for us , even remotely. Unfortunately the person responsible for our build wasn't as good. He answered our requests and questions with answers he was unable or unauthorized to do. If we asked "can you do this...?" in our house, he'd say yes, then it wouldn't happen. When we continued to ask for updates he stopped answering texts, emails and phone calls. We learned later that he could not deliver on those promises. He's evidently no longer with Lennar. There are some significant quality of worksmanship issues. Drywall is nowhere near smooth, screws were showing in drywall (not "pops" - screwheads were visible), paint was not good enough- it looked like the paint was watered down in some places where the drywall was still visible. It was mostly just the trim and finish that should have been much better. All of the functions work fine. No electrical, plumbing, or structural issues. ... More

I’m Jia, There were a lot of issues that weren't addressed during the first closing , so we had to postpone the closing, but it worked out

good experience at point of sale

They are extremely lazy and slow after purchasing home we had issues with windows and kitchen layover they are never fixed extremely bad customer service and extremely bad repair issues

Buying a house isn't always the easiest thing to do but knowing that our sales rep, Trent, was on our side definitely made a difference. He was incredibly attentive to our needs throughout the entire process. He emailed us progress reports and made sure we were informed of everything going on. When problems arose (which is bound to happen in this type of process) Trent made sure everything was taken care of. He's the best and I don't know what we would've done without him.

Working with Heather in sales was a great experience. She is helpful and prompt in her responses. We love the layout of our home and what it has to offer and feel that the overall construction is done well. However, the finish drywall and carpentry work leaves much to be desired. The work is the equivalent of a weekend DI wire not a professional builder. The accepted level of finish work shows the construction team’s lack of attention to detail.

Houses are being delayed up to 3 months. They are closing with pages of items that need to be addressed on punch list. It’s 6 weeks and still tons of items that need to be addressed. I am confident that they will fix everything eventually.

Alexis is great. Most of the team is unresponsive.

The carpet was almost like indoor/outdoor carpeting with no upgrade options, so we tore out and spent $10K at Home Depot for nice carpet. Dealing with landscaping issues as are yet unresolved. Exterior painting was very poor on the trim work. The sales process with Michelle was fantastic and she helped us immensely and we are very grateful to her for that! Thanks Michelle!!!!

Great Quality and Beautiful Finish!!

We still haven’t received all the items in this “move in ready” home. It’s been nearly 60 days and we still don’t have the advertised (and paid for). We’ve contacted the local Lennar reps several times over the past month and still haven’t received the fridge or an alternate solution to the problem. It’s an issue that would prevent me from ever considering another Lennar home or recommending one to a friend/colleague.

Everyone was friendly and professional.

First was told that its was not a special tax district and it is. Quality of build is not good and have to have customer service fix things after the fact. Waived escrow for property tax and now Lennar is going back on the contract…Worst experience ever. I wish i never bought the home

Lennar was a good choice as a first time home buyer. The team was professional, responsive, and understanding throughout the entire process. Ultimately the home is what we needed at this point in time and while it's not perfect due to some blemishes left behind, it still turned out solid. One of the biggest hiccups we encountered was our mortgage/loan office left the company mid-way through the process and we were never told. We were given a new office and he never reached out to introduce himself or anything. We only found out who he was because we inquired about something and the person who reached out to us mentioned our officer's name and we didn't know who that was. When you're applying for a loan to build a home, it would be nice to stick with the same office the entire time, but obviously changes can/will happen. So, when they do it would be great to be informed so we know this is our new dedicated point of contact for any serious questions regarding your loan. This was our biggest hiccup, otherwise, everything else was easily solvable. We're pleased with the experience. ... More

Ease of transaction and delivery of final product.

This is our second Lennar home. We will continue to buy Lennar products if they continue to produce the same product.

Get your money and drop you as fast as they can. Been asking for items to be fixed for over 6 weeks without any progress. Started fixing items myself. Reported a water leak over 4 weeks ago and still waiting for anything to be done. Have no idea what damage that is causing. Still waiting on painting to be done and the gutters leak water everywhere but where they are meant to put it. Very sad buying experience!