Lennar Reviews

Overall mediocre experience in the home buying and owning process

The folks that are actually running the job sites do the most to correct the issues as they come up and from my experience with Lennar they will come up.

The sales reps do a great job. However, when we chose to do everything in house, we expected a well oiled machine. Lennar Mortgage & Lennar Title are anything but well piled. Their lack of communication with me and with each other were absolutely awful. I did way more work than any customer should ever hope to do. So much so that my Lennar Mortgage rep told me that we probably would not have closed on time had I not made everything happen. The quality of the house is good except in the bathrooms. The day we moved in the toilet paper roll holders fell off. I feel like they really skimped when it came to installation. We love our house…just not sure we would ever want to go through the constant hassle of dealing with a company with employees who constantly drop the ball ... More

You will be forced into using their lender. Inspect the home as often as you can during construction.

Zero transparency during the build. Build was months behind. Closing was a disaster. Quality was very poor for the price Only saving grace for Lennar has been the warranty process, to which they have been very responsive.

It’s a new never lived in home

Response to warranty issues has been very good. However, the month leading up to our closing was absolutely brutal. We had to pressure Lennar to move the closing date back three times. The different divisions (construction, mortgage, title, sales, etc.) did not communicate with the other. The local construction people had no idea of our original closing date and weren't even close to having the house ready. On closing day the title company (Lennar Title) did not have the closing documents from the lender (Lennar) and we never had a final walk-thru or orientation prior to closing.

The initial purchase process was a nightmare. Steer clear of Michael. That being said, quality seems decent. There have been minor quality issues.

Make sure you ask what color your house is going to be. Didn't know I needed to ask what the color of my house was going to be painted, my bad for assuming they painted houses in neutral colors, which are more versatile. I wasn't shown what the color scheme was going to be so you don't really have any options to choose, it seemed it was either you buy it or someone else will. The construction manager is very responsive and hardworking, kudos to him

The quality of the kitchen cabinets were not the best considering what we paid for the house

I just want people to make sure they do the inspection correctly and not to sign until everything is fix. Especially the floor.

Workmanship of the home could have been much better not so impress on how it was put together. Found to many defects backyard could have been leveled much better etc. Eagle Mortage office set me up for failure, informing and was written on my contract that HOA was paid monthly then I get a bill from spectrum stating I had a balance and a late payment fee added to my bill of $40. Spectrum has informed me HOA is paid annually. This could have been avoided if I was given proper instructions. Eaglemortage should be liable for the late fee, since I was not at fault. Communication with the buyer needs to be more clear and written as well from Eaglemortage. ... More

Many times they seem to take advantage of the situation and it seemed they were doing their best to make me lose my money. I had a bad time in those moments.

So the buying process was pretty smooth. My sales rep was Matt. Very helpful answered whatever questions I had. Only issue was I was sold a house that was supposed to have a pretty big backyard but when it was said and done the driveway was really long and the backyard was tiny. By then it was too late to wait for anything else. Plus they picked the poorest rated hoa for the neighborhood.

The home buying experience was tainted by the Lennar company, Eagle Home Mortgage, which made the entire process so stressful and they ignored entirely the impact every delay, and there were numerous delays by Eagle Mortgage. They did not care a little finger that every week they delayed, cost us, the customer, more in lodging, loan points, and utility charges from scheduling service starts, then having to reschedule them, appliance deliveries has to be delayed, orders changed or canceled. It was the worst experience we have ever had in home buying and this was our 6th home. Aside from that, our home was built fairly well, and during our acceptance only a few smallish repairs needed, and the construction manager handled those well. Eagle Home Mortgage, for us, was unprofessional to the point of amateurish and bumbling. Never once were we apologized to for their ineptitude and wholly unsatisfactory customer service. In fact, after all the delays, due to their incompetence, they had the gall to charge us more points because of those delays. I recommend never using Eagle Home Mortgage, if you can avoid them. ... More

trust but verify

Overall disappointed with this purchase, starting with the closing day. Documentation was not available until the afternoon prior to closing and it showed a charge for taxes not due. Amount due at closing was not as agreed. The paint in the whole townhome is basic, low quality, whole townhome needs to be repainted. Garage is very small, you either park your car or place the trash can in it. Bathroom cabinets have no drawers. There were no finishing items in bathrooms, like toilette paper holder or towel holders. The AC unit outside if very loud and noisy and it is placed next to main bedroom where the noise can be heard all the time the unit is working. I was too excited at first with this purchase to note all the details listed here. I find Lennar's advertising misleading. I regret buying here. ... More

i'm not sure i would buy a lennar home again. my appliances need to be replaced. air filters were full of grime and dust. lots of issues already and i'm in month #3. lenders were extremely rude and condescending. one lady was nice... lots of loud construction and i've had trash thrown into my yard. i don't know if i feel safe here. buyer beware

After closing was a disaster, disappointing, the house was not cleaned. Mud on floor and dirty hand prints seen.. Was not like that before during the walk- through.

Stacked homes, “townhouses” are best described as apartment living. I specifically asked if the neighbors can be heard because no one had moved above or next door yet. I was told No! This is not the case! . I did not sign up for apartment living where I can hear the neighbors every step and move. This was deceiving - there should be honesty and transparency. Now that neighbors have moved in, I hear everything. The only time I don’t hear them is when I’m in the shower.

Since the beginning we had issues. First the list of things from our final walk thru were not completed and I had the biggest headache getting them done. We were never provided a blue folder which explained a lot of things like warranty and other stuff that a new homeowner should’ve known. I still cannot get a free paint from sherwin williams because I cannot register. They do not recognize my address. And my biggest problem is that we signed the contract on Black Friday and according to Lennar Black Friday special we supposed to get a large tv and surround system. No one knows anything about it, my calls and emails still unanswered. I have tried to escalate it but it’s going nowhere. No one wants to take any responsibility. Not my sales person nor his manager. Also recently I found out that my warranty requests are no longer valid because someone from Lennar said that we are living here for more than 30 days. I was not aware of that since again the blue folder was delivered to me after my 30 days occupancy. I really think that Lennar is doing this on purpose to get away from fixing things that should have been fixed before . ... More

It was okay I wish sales rep are more easy to contact

What really makes me puke is that the lying , cheating project manager was probably glorified even got some bonus because he finished the project almost on time by causing damage to our properties. This guy called Max , turned on the heating system at the time when people are doing sheet rock, then sanding it , all the dust went in to the ducts . I was one of the few realizing the situation demanding a third party clean up. He even cheated on that. I ended up gettin an inspection done to a brand new house. Still dealing with the issues but can't fix the damage this person caused to internal inaccessible parts of the system unless I change everything. New construction warranty is beyond this. It's my time and money. Imagine insurance pays you but when you know who the burglar is and he gets away unpunished and continues to work for LENNAR and does the same to other people how do you feel? Lennar Customer Experience VP Jodie is wonderful to help addressing at least partially my concerns, but knowing this person still employed and continues his ill fated work practices makes me sick. My ducts still pushing dust. I upgraded the filter system. Did an additional clean up. In a BRAND NEW HOUSE. Because MAX had no work ethics and still employed by Lennar. ... More

This purchase was more of a have to than a want to. Lennar was difficult to deal with. They are absolute in their process, with no latitude for the buyer. I also found the company representatives to be less than trustworthy. Watch your backside!

This was my first experience purchasing a home with Lennar, and I was initially skeptical about coordinating everything remotely while based in Minnesota and buying a property in Florida. Nicole, the sales agent we worked with, was a thorough professional and made the process feel seamless from her end. Quite frankly, if not for Nicole, I would have withdrawn from the transaction altogether, as my experience with several other stakeholders in the process was subpar to poor. My experience with Lennar Mortgage, unfortunately, was the worst I have had in my last 15 years and across six mortgage transactions. The team lacked sufficient knowledge and was unable to answer many of my questions, which forced me to go back and forth between mortgage, contracts, and other entities to get basic clarity. If the mortgage team is responsible for providing quotes, pricing addendums, and final disclosures, they should be able to clearly and convincingly address customer questions, rather than simply stating, “this is the way it works.” The lack of clarity and ownership made the process unnecessarily painful. In addition, there were significant delays in receiving responses, often requiring multiple follow-ups. During inspection and at closing, several items were identified that needed to be addressed, and I had to follow up repeatedly to get them resolved. In fact, there are still open issues that remain outstanding. Overall, this was a very painful experience—one that customers should not have to go through, especially during what is supposed to be an important and positive life milestone. ... More