Lennar Reviews

This was my 3rd Lennar home purchased. Sales team was great, had 3 walk thru and still incomplete. (Just did the problems myself). The building team needs improvement. My other 2 Lennar homes where fantastic and was treated very well. I have pics from the 3rd party inspector that will shock you. Thanks for listening.

The buying experience was fine. The actual home is very disappointing. We have been living in the community for two months and have had to submit seven different requests for repairs (on a new home)! The repair request process is not very efficient. You submit the request which include pictures of the issue, they send an email for you to schedule a virtual visit (which is a waste of time because you already sent photos of the issue). Our last issue was or is very serious . During a bad storm the house develops a leek. Water was dripping onto the bed my 92 year old parents were sleeping in through the ceiling light. In summary the community is nice, the house looks nice. The workmanship is bad! Very Disappointed! ... More

Alot of things went wrong during the move in process like no mail boxes were established for almost a month and once our mailboxes were assigned the only communication was made on facebook? this is a retirement community and many do not have social media accts the work in the house is sloppy due to timeframes set forth

My house was delivered with front lock not work. And the manager was not friendly to work with.

Felt like an old style three bedroom apartment. Sharing bathroom especially. Your architect Do not know how to use the space smartly wasted a lot of space . 1. For the price we paid it is not worth I felt 2. Agents pushed us into it when I was away from the country 3. For two bedrooms one bath room 4. 2.1 mil house and no pantry 5. No compensation for the buyer agent Overall my experience with you guys is very unsatisfactory

I am very disappointed with the quality of materials and finished products that I received from Lennar.

The AC contractor does not even check if the system is working correctly or not. He installed it and left the AC to run continuously and not responding to the temperature we set it for. The FPL invoice ran into hundreds even with no people inside the home for over 45 days. Next is the water heater was not even running the hot water and the construction manager does even look into these either during walking or closing. Next is the cabinets not even provided and once again the construction manager promises that they would be completed by closing but 5 days after they were not completed. Next is the audit of the loan that is being done by Lennar which is their internal Process, the lennar agent keeps asking for various documents even after closing. They don’t spend time searching for the records which I submitted before closing. The whole process of buying a home with lennar is not a pleasant thing. To add up finally the Construction manager and St loan processor were not up to the mark in performing the duties and the Quality control by whoever at Lennar needs to check for appliances to work the right way when installed, these are big ticket items to repair when they go wrong. ... More

Love the home, floor plan, location and price -- however after the sale and move in we've been disappointed. Many quality and workmanship issues have been found (including several walls that aren't square, interior and exterior paint, driveway, sprinkler system, trees, shower glass and tiles, sinks, flooring, grading and lawn prep. There is a lack of follow through on most issues. While the neighborhood is still under construction it is understandable to a point that there will be areas of unattractive piles of materials, trash, etc. However, it is a almost unbelievable as to the unattractiveness has been and tiles, sinks, flooring, grading and lawn prep. There is a lack of follow through on most issues. While the neighborhood is still under construction it is understandable to a point that there will be areas of unattractive piles of materials, trash, etc. However, it is a almost unbelievable as to the unattractiveness has been left behind with nasty trash bins, spilled paint, used material discarded throughout the building sites....with some of the trash blowing over to interstate 16 and getting caught on the fencing and interstate signs. left behind with nasty trash bins, spilled paint, used material discarded throughout the building sites....with some of the trash blowing over to interstate 16 and getting caught on the fencing and interstate signs. ... More

We had a leak in the downstairs bathroom where a nail was put through a cold water line. Mold was found in the walls from the leak and required holes to be placed in the walls and flooring in the downstairs bathroom, hall closet and entry area near the garage. We had a sewage blockage that was noticed in our walk-through. There was carpet installed on the stairs over broken floorboards. There was vinyl flooring placed over a hole in the sub-flooring in the master bathroom. I had to spend a few hours scrubbing white overspray from our flooring because the Lennar representative wanted to come use Acetone to try and clean it, which is very clearly recommend against, and I didn’t want further damage to my floors. Overall the experience has not been ideal and the quality of the build I would not rate highly. ... More

The experience was like a roller coaster ride. Other staff are very accommodating and nice. House was okay. Not as good as before with the quality. BUT, their mortgage is a horror

Though the overall buying experience was ok, there are poor quality workmanship including a big chip of wood lost in the main door near the lock. Shocked how a big builder like Lennar could miss such basic quality checks.

get the checklist of repairs done before closing

It was not that easy as I assumed to buy a home with Lennar, very poor and little cooperation from seller and especially the mortgage team.Due to the unavailability of the Mortgage person i had to go with higher rate of interest. Very little information was provided on house construction status and have refused to change closing date to 2 days before due to my availability. Apart from it I have referred 5 of my friends who bought the house and no referral bonus was provided. The issues addressed during the orientation were not even addressed. Overall it was a bad experience.

Sprinkler system still not working, no response why!! Can’t named manager

So the sales process is very easy. Great mortgage rate towards the closing costs. Now here is where it goes sideways. We had a leak in the laundry room, all a Lennar issue. Took them 6 weeks to deal with it and it is still not fixed. Tiling issue in the kitchen, not yet resolved. Would I buy again, no, this is not a good company and the price reflects that they cut corners everywhere!!!!

The two people that started out helping me were awful. The last person that helped me from Arizona was amazing. Everything that was suppose to be completed before close wasn't completed. The door jams suck and always move down and allows the wind to be howling all day and night. If I had to do over I wouldn't have purchased this house. Now I am just waiting until I pay off enough or the price of the house goes up so I can sell it or maybe I will look into renting it out.

During the final walkthrough we pointed out things that had not been corrected in obvious spots. Such as large splotches of gray in the middle of the wall (obvious things). The lady who did our walkthrough said to just sign the final walkthrough docs or Lennar wouldn’t be able to make the corrections. We went to closing and we asked again about the discrepancies and were told after closing they would follow up. No one followed up. We tried reaching out and our calls went unanswered. We had to remove multiple orange tapes and granted we understand the hard to spot ones. But in the middle of the wall in one of our bedrooms with the same sploch of gray is ridiculous… Unfortunately cannot recommend Lennar go any of our friends due to the (sign this or we can’t take care of it). Very unprofessional sales tactic and a dishonest one. ... More

Experience with sales was great. Our construction manager below average. Home wasn’t ready for our New Home Orientation with 4 painters working and sanding dust everywhere made finding issues next to impossible. Our experience with Customer Care so far has been poor.

Our Lennar rep Phil was very helpful and professional. He helped us look at our home when the realtor was unavailable. We were on a time crunch because the home had to be sold before the end of the month (18 days) in order to get the incentives being offered. We loved the home and it already had the amenities we wanted. We had the application signed and uploaded that same day. During the walk-through process, our rep Joe and Construction Manager, Taylor made all kinds of promises. "make sure to blue tape everything", "we will have everything fixed before closing". We are still finding things they did not do. Our biggest concern was the yard and landscaping. We have two dogs and wanted to get the grass installed as soon as possible. We were promised the landscaping would be installed the first week of March after we closed. They also explained the large rocks and trash debris would be cleaned up before they installed the landscaping. They also explained a 4" layer of topsoil would be installed and then the sod. We requested to be notified when this would be done because they were quick to explain the landscaping was not covered under the warranty and once it was installed it was our responsibility. We wanted to make sure they did what they promised. Well, fast forward three weeks later when they finally came to install the landscaping, after we moved into the property and had to prohibit our dogs from going into the back yard, which was red clay mud!!! They did not clean up the large rock or the trash (we picked up 2 large bags of trash from the yard before they came). They racked the dirt and started placing the Sod. I called and asked for someone to come out because this was not what we were told. Taylor came to the home and changed her story. She said they already put the topsoil - this was not topsoil, this was more red clay dirt. The escrow process was okay, our mortgage underwriter was great. The Lennar Title company was horrible and unprofessional. They required a virtual closing and we were told the closing link would be sent to us early on the closing date. I had to make several phone calls because the link wasn't there. We later found out that our closing agent "had something to do that morning and didn't come in until after 10am. She forgot to send the link the night before". Isn't there anyone else in the department that can help her? This was a big deal for us. It took another 2 hours to receive our link. They did not care that we have jobs, and we were expected to drop everything when it was convenient for them. Lennar Title was the worst part of this whole experience. We were supposed to receive our paint voucher at closing....not included. I had to fight for it for 3 weeks. I picked up my keys, which only included my house keys, no garage door openers. We were told they were left in the garage on the opener. Nothing. In fact, we don't know where they went, so we had to have the garage door opener re-programmed, and new openers provided, because some unknown person had access to our garage and house, but nobody knew who had them. The workmanship inside the home is what you would expect from a cookie cutter building company. They hire the cheapest sub-contractors to come in and "throw it together". I would think that Lennar would take greater pride in their BRAND. The first day we moved into the home, we had electric issues. We found out by their electrician coming out, the crew that did the electrical did a very poor job. 6 of the 8 outlets for the garage and exterior were improperly wired, not connected, or the wires were loose. After discovering that, we requested the electrician come back and inspect every outlet in the home. I don't need a fire risk. They found another 9 outlets inside the home with the same issues. This is careless and unprofessional workmanship. While we love our home, we did not enjoy the home buying process with Lennar. Do your research before committing to a builder. ... More

The building material is cheap, the appliance are cheap, the yards is nice and big size.

Lennar want to build as fast as possible with really no details to finish work. You can really tell they build it fast and sell them as quick as possible and then deal with issues later. Seems to me they would take a little more pride in there product and make sure the home is completed and clean before walking homes with clients. Moved in little over 2 months ago and still roof flashing is painted 3 different colors or not even painted at all on sections. Stucco is uneven and makes walls not straight. So much more but just be careful when buying homes I'm sure they all have different issues. ... More

Sending this review because this is apparently the only way to get the attention of submitted trouble tickets. I think that should should say all there is about Lennar caring about home issues. We seem to have been forgotten about as soon as closing happened. And please, work load due to the number of customers is not an excuse.

I felt that the quality of work and the materials used were very poor quality and the team knew it but let it slide.

It hasn't been the best experience after I closed. A lot of issues I was told would be fixed but they didn't do anything about it. My first two customer service reps didn't do anything and now i'm on my 4th and stuff is finally getting done. I probably would not recommend a Lennar home to friends or family based off of this experience.

Lack of communication after you buy. Some things not well done Need attention to detail