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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21161 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21161 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

On time at closing.

  • Zhichao H.
  • Verified HomeBuyer
  • March 03, 2022
  • Bremerton, WA

Overall very easy and straightforward buying process. One big downside is that we were not well informed before we bought this house that there would be more houses being built at the back of our house and the green space with tall trees will all be cut, which is a huge deal for us because that was the most important reason why we bought this house in the first place. We were given a chance to back out the deal at the day before closing and we had been waiting for the house to be built for 4months. Are you kidding me? we wasted all this time to go out and find a dream house and we could ...

Total Score 5


Quality 4

Trustworthiness 1

Responsiveness 4

Lennar - We loved working with Nicole, Randy and Thiago on building our

  • Kari W.
  • Verified HomeBuyer
  • March 03, 2022
  • Shorewood, MN

We loved working with Nicole, Randy and Thiago on building our new home. They were truly a pleasure to work with and we love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I had a bad experience with the prefer lender assigned by Lennar

  • Maritza V.
  • Verified HomeBuyer
  • March 03, 2022
  • Kissimmee, FL

I had a bad experience with the prefer lender assigned by Lennar his name is Carlos Echeverry and when I did the closing my house had many unfinished details which were never solved.

Lennar responded:
Hi Maritza, thank you for this review. We are very sorry to hear about the poor experience you had with your lender and the incomplete details in your home. If there are any items you would like us to follow up on, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Transparency

  • Cecilia S.
  • Verified HomeBuyer
  • March 02, 2022
  • Charleston, SC

Appreciate clearly documented mechanicals and unknowns (such as insulation) and how Lennar stands behind the homes with adequate warranties. Having the latest smart technologies is a huge plus!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

High quality, customer-oriented

  • Lei L.
  • Verified HomeBuyer
  • March 02, 2022
  • Kissimmee, FL

This is the 3rd property which I purchased from Lennar in Orlando area, and I will still buy the 4th one from Lennar still for sure!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The salesperson lack of knowledge about the home as far as what's include.

  • Wing B.
  • Verified HomeBuyer
  • March 02, 2022
  • Las Vegas, NV

Buyers need to be aware of what is included in the $80,000 Everything Included package. Here is an example, under features the Ring Security Kit says Ring Alarm Window and Door Contact Sensor. There is only a sensor on the front door and the slider. During the walk-thru I asked where the rest of the sensors are on the other windows and doors. Their answers was it only says window and door (singular). Purchasing a $900k house and they can even add sensors to the rest of the doors and windows which cost $99 on Amazon and I know the builder gets it cheaper since they have a contract with Ring. ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Great experience overall

  • Lynn N.
  • Verified HomeBuyer
  • March 01, 2022
  • Noblesville, IN

Throughout the home building process Lennar provided weekly updates and shared information transparently if anything held up the ability to meet the target move-in timeframe. The new home orientation was very thorough. This was my first time experiencing a buying in a new home construction community and I was informed by my realtor that Lennar was the most preferred builder. Everything I experienced lived up to this expectation. Also, all employees were friendly and after every conversation, reminded me that I can call anytime I had questions or concerns. Living in the home now, everything is ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Attention to details

  • Joseph M.
  • Verified HomeBuyer
  • March 01, 2022
  • Waxhaw, NC

During the construction phase, the site manager kept the schedule and promptly addressed any issues that arose. Overall, he helped to make the construction phase stress free.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • Anonymous
  • Verified HomeBuyer
  • March 01, 2022
  • Puyallup, WA

Builder is professional and care about the customer. Their customer service does follow through with you and your concerns.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent

  • Alex B.
  • Verified HomeBuyer
  • March 01, 2022
  • North Las Vegas, NV

Helped you to resolve problems

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easiness to purchase a home in this market

  • Anonymous
  • Verified HomeBuyer
  • March 01, 2022
  • Snohomish, WA

The material and workmanship can be improved. What looked good at first sight, later on we found certain things were not up to the mark.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - Great experience as a first time home buyer.

  • James S.
  • Verified HomeBuyer
  • March 01, 2022
  • Spring Valley, CA

Great experience as a first time home buyer. Team was fantastic to work with and exceptionally responsive!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - As a returning customer our buying experience with Lennar has

  • Ebenezer R.
  • Verified HomeBuyer
  • March 01, 2022
  • Corcoran, MN

As a returning customer our buying experience with Lennar has not been favorable. They missed delivering home on time, unexperienced construction manager & new home consultant.

Lennar responded:
Hello Ebenezer, thank you for taking the time to provide valuable feedback. We are sorry to hear about the missed delivery and lack of experienced support you received. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

First Time Home Buyer - Would not use LENNAR every again.

  • David S.
  • Verified HomeBuyer
  • March 01, 2022
  • Forest Grove, OR

When expressing my concerns to builder, they just laughed and ignored the concerns. The builder repeatedly and intentionally stalled providing some key details (especially purchase price) so that they could drive the purchase price up ~$60,000 in 4 months). The quality of workmanship leaves something to be desired (things are already breaking after only 3 months in the home). The builder is unresponsive to requests to correct issues (still waiting for a blind rod to open/close blinds; still waiting for deck stairs to be fully finished (missing side trim) after 3 months

Lennar responded:
Hi David, thank you for sharing this detailed review. We are sorry to hear about the delays in construction you had to face during the building of your new home. Also, we would like to apologize for the poor communication and follow up you have received for your concerns. If you would like us to follow up with the team, please send us a note with any details you can provide at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Great experience overall!

  • Alexandra W.
  • Verified HomeBuyer
  • March 01, 2022
  • Chula Vista, CA

Lennar is great, from Cody, Kerry, David and Joshua . All offer a great service and truly care about their customers. I regret working with an outside agent and not directly with Lennar and Lennar was the most responsive and helpful throughout the buying process. Would definitely buy from Lennar again and recommend them with friends and family. Kudos to the team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar cuts corners and the quality of work is low.

  • Kamal R.
  • Verified HomeBuyer
  • March 01, 2022
  • Bulverde, TX

Don't go with Lennar. They have some great people working there, but the company is run poorly. Someone at the top needs to be fired.

Lennar responded:
Hi Kamal, thank you for writing a review. We appreciate you taking time to share your experience with us and will continue to use it to improve. If you have any issues that need to be addressed, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 4

The customer care service

  • Rosa S.
  • Verified HomeBuyer
  • March 01, 2022
  • Bulverde, TX

Quality of workmanship is barely passable

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Exceptional Builder

  • Charles H.
  • Verified HomeBuyer
  • March 01, 2022
  • Elizabeth, CO

Lennar Homes has provided us with the best new homeowner experience that we have come across in several years. the most amazing team of truly dedicated and professional people which will go out of their way to ensure every expectation is met for the homeowner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar gets a lot right

  • Cheryl L.
  • Verified HomeBuyer
  • March 01, 2022
  • Princeton, TX

It's been nearly impossible to find an affordable home. I was relieved to find a new home in a new community. The house is designed well. With that said, the community has been largely built in the absence of an adequate infrastructure. Power goes out regularly. The community ammeneties are still not complete. Contractors are leaving footprints in the concrete and there seems to be no oversight into quality control in a number of areas. Construction sites are littered with bottles and cans and storm sewers are filled with garbage in construction areas. With that said, it is easy to report ...

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 5

Just amazing!

  • Manu M.
  • Verified HomeBuyer
  • March 01, 2022
  • Waxhaw, NC

This is my 2nd new construction, and hands down my best experience. Of course, I had my doubts with my last experience but Lennar checks out all of the boxes I even never had in the first place. I have already recommended some of my friends who were looking for a new build.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good builder

  • Venkata G.
  • Verified HomeBuyer
  • March 01, 2022
  • McKinney, TX

My experience with lennar is good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Construction Manager Professionalism

  • Antonio H.
  • Verified HomeBuyer
  • March 01, 2022
  • Punta Gorda, FL

Our construction manager for trails edge in Babcock ranch was awesome . His name is Cannon and her was super responsive and followed up quickly on all of our issues. He should be used as a role model to all other managers under Lennar,s leadership. We heard so many horror stories from other buyers. But during our closing process Cannon, Joseph- salesman and Dana - Home loan manager also made us feel at ease. Thank You

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - That everyone is so willing to help

  • William K.
  • Verified HomeBuyer
  • March 01, 2022
  • Westfield, IN

That everyone is so willing to help

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Spec home

  • Alison D.
  • Verified HomeBuyer
  • March 01, 2022
  • McHenry, IL

We purchased during a hot market and there was no flexibility with Lennar. They were also very sltow respond if you had questions. With that being said we are happy with the house we purchased with a few minor things we will have to fix.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Quick to respond

  • Bryan T.
  • Verified HomeBuyer
  • February 27, 2022
  • Hillsboro, OR

Build quality seems to be good. Time will tell on that. Finish was during winter, so it has to be repainted since it was done at 42 degrees and rain that night and temps dropped into the 30's. Lennar said they would do that. House was settling within a couple of weeks where drywall nails were showing and cracks and peeling at ceiling to wall junction on second floor were apparent. Said they would fix at 1 year walk thru and took care of immediate ones right away. Customer service on issues after move in was excellent. Ruby was fantastic. No squeaky floors, fit and finish is good. Delays due ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

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