Lennar Reviews

We bought at 60% completion and lived locally. We visited every day. Lots of substandard work from the start. The construction manager was responsive but a lot of the crews are independent so he was at their mercy to get them to show up. Two major issues: the concrete patio pad was left off when the foundation was originally poured. They poured a pad but it was not the 4” at each side. There was a hole at one edge that you could put a stick under up to a foot and you could see that it was thin on that side. It was supposed to be handled. Before it got any repair, the grader got that area with the bobcat and broke out a piece. It was patched. We have asked for repair again but the warranty supervisor said they don’t guarantee concrete match (?). How about a correctly poured slab?? Problem #2- our front entry wall began to bow out. We were told to report it to warranty and later found out this person was depending on the construction manager to schedule the work. We did get a carpentry crew in that removed the garage side wall and we discovered 2x4s that were bowing and twisted. They replaced all of these, replaced the OSB and now we are waiting for trim to remove the trim and then the sheetrock crew to remove the entire wall to replace it. This has been ongoing for a month minimally. We have no key to our mailbox so we have to flag down the mailman. The keys were lost in the mail to Lennar. There are other issues that we have dealt with and several that they are now putting off to the 11th month warranty inspection. We love the location, have great neighbors but have had a very poor experience with Lennar in general. We have been unable to get above the local level to talk with someone about these issues. All of our neighbors are having the same lack of response. ... More

Everybody was terrific, from initial contact with Olufunsho the sales rep. to Alkia at Lennar Mortgage, J.L. with Lennar Title and most importantly Lennar Warranty for any post purchase issues.

I hate this home. I will never recommend a Lennar home going forward. I was strong armed into closing when I should not have. This house is still being repaired from the original punch list. The little compensation I was provided dors not suffice the aggravation, the frustration nor the quality of work for the price I paid. more compensation is deserved for my personal time in waiting around for someone to show up, not show up or cancel at last minute. You know, most would love to call their place a home, I can’t its just a house that has brought unwanted stress to my life. Should not be this way. ... More

They all put cheap material with in month moved in more than 100 issue noted and not resolved and filed customer service gentle man not knowledge able with problems and does not have customer service skills, rushing closing the tickets with out solving problems. water leak from bathroom since 3/4 March to until 4/26 not fix, drainage issued on the right side of the house not fix same time. Finishing was not good still have lots of pain stain on hardwood floor.

The people who work for Lennar, from the sales person to customer service reps were very friendly, patient and helpful.

People are nice, but poor quality workmanship and cheap materials.

Did not have a great experience. I am a first time homebuyer and it felt like the entire process was very rushed and the craftsmanship of the finishings is poor. Even before the home was completed, they forced a closing date and promised all cosmetic finishes would be complete within the next week. (i.e. painting of the walls, connecting the refrigerator/ice machine, roof finishes, uneven door handles, floor work, etc) It has been over 2 months, and they still have not done a single item on the punch list. Whenever I reach out, they would find some reason to further delay (i.e. they contractors will reach out to me directly, and I would not hear from them again)... The craftsmanship is also quite poor and it felt like everything was rushed. They use the cheapest materials to build the home and overall not very pleased with this builder. Would not recommend. ... More

The flooring in my house was a complete catastrophic failure. Everything else was done well. The build suffered a great deal from having the flooring installed so terribly. There’s nothing that can be done to fix the issue other than rip it all out and put new flooring in correctly. It’s pretty sad. Now I have to have someone come rip it all out and do it correctly.

Definitely would like to refer friends

In the initial part of the experience, Julie was great and helpful. We were able to select the floor plan and model we wanted in a time frame that worked for us. In the middle/financing part, we became exhausted. We completed the loan application by the first of the year, and the house was originally set to close the last of February. The loan team waited until February to start reaching out about missing documents and application discrepancies. Then they moved up the closing date to mid-February, made us feel rushed but like we would be fine to close, and then sent us several mixed signaled about whether we would even be able to close at all. After several rounds of applications and emails and DocuSign-ing, we closed in early March. I felt like the loan team assigned to us did a good job of trying to help, but the whole process turned me off from buying a house with Lennar again. Why would you wait so long to start such a process, move up the closing date, and pressure homebuyers to make so many changes? The whole loan thing left a sour taste in my mouth. Now that we are moved in, I’m happy with the house. The neighborhood is beautiful. The house is solid. We’ve only experienced a few minor issues as we’ve moved it. Repairs take a while to schedule, but they do get addressed eventually. ... More

Good customer service, good quality work. Beautiful design and higher quality material and workmanship that the other builder. My first time bought a property from Lennar.

Service is good very helpful people

The pandemic time gave me a horrible experience in buying the house. You could not visit the site. Limited communication to the staff of Lennars. The time is really, really bad. Delayed in all aspects even in the turning over of the house keys. The request or complaints has to be done by virtual. What if you are not good in computer? Customer Care Person avoid to visit the condo. No care at all No one wants to be in contact. How can we solve the issues. Sorry! This is an honest review.

While the buying experience is great Lennar does not offer the flexibility to make minor changes such as granite countertops, stainless steel appliances. Also, master bathroom looks really cheap. Laundry room and appliances i.e., washing machine with auger. Really. I have no problem with customer service. For I pay either these things come standard or Lennar offer to customer if they want them.

The craftsmanship and attention to detail has been poor. Many sloppy errors and work left unfinished. Follow-up has been terrible. I am two months past closing date and nothing has been resolved. Appointments made and not fulfilled.

Many basics to my transition were unattended such as Comcast not yet connected to my building unit. Then a 45 minute drive to Naples to pick up my equipment. There was garage door remote nor a pad outside for Manuel use. The sliding door wasn’t secure and couldn’t be locked for several days. The same for the garage back entrance door. The electric outlets were confusing since some couldn’t be activated without a wall switch.

Lennar made it easy there target date was right on time.

From the minute we decided to go with Lennar at Cedar Hills, Kimberly was on the ball! She was informative, kind, and efficient. Throughout the entire homebuilding process, we were never out of the loop. We always had access to the site, and all our questions were always answered. It was actually a lot of fun visiting the site with our son who loves construction. Now we are in our home and we absolutely love it. It's spacious and open and beautifully designed inside and out. Even now, if we have questions or concerns, Lennar is still very quick to answer. Our home buying process was effortless. We highly recommend it. ... More

The home buying experience was very frustrating. Our home was delayed by 4-5 months while other homes on same street that contracted 3-4 months later were finished earlier. Compared other homes we’ve had built, It appeared that Lennar just slapped stuff together so they could close. Now we have to deal with it through the warranty process which is inconvenient. Examples are broken window, front door doesn’t line up with hopes drilled, no hardware on the door, island 3/4 inch lower on one side, floors stained, no address plate on outside, and I can keep going. We spent alot of money to move here and bought a new house so we wouldn’t have to deal with this stuff. We were told many things were on back order but when we called the distributor directly they had no record of an order being placed. I will say the warranty department has been responsive and Nekol does a good job. Our comments are consistent with the experience of every homeowner we’ve met. The bottom line is we would not buy from Lennar again, ... More

My overall buying experience was fine from getting prequalified, to getting my conditional approval, to ensuring all the necessary paperwork was submitted on time. It was pretty straight forward with no issues. Securing the mortgage went well. Now the home itself is where I feel the ball was dropped. There was a lot of issues/ things not completed within my house prior to moving in. I am a very understanding person and I know the pandemic has done a number on getting supplies which can delay the home building process, but that’s just that, instead of delaying closing. I felt as though Lennar was more concerned with closing the house before February 28th, by any means necessary because it was the close of their 1st financial quarter (so I heard multiple times during the process). So In short let’s just say a lot of corners where cut and things were not done properly. Within the first week of moving in, our a/c stopped working and it took two weeks and MULTIPLE angry calls to Lennar for the issue to be repaired. It’s about to be almost 2 months since I’ve closed and I’m still waiting on things to be fixed. So overall as my first home buying experience it was average at best it could’ve been better if the builder was more so concerned about the quality of work being provided rather than quantity. ... More

Once we gave the final deposit, We could not reach our Lennar person, Alisa. Even on our closing, she was not at the condo to give us the keys as was stated to us. When I reached out, she said they had a new closing team and she was not informed. She never even stopped by the condo to apologize and wish us luck. The gentleman who did receive us was Arthur. Nothing but a salesman!! By that I mean he could have cared less about us. The sale was done and he could have cared less about what we said or how we felt. My wife and I both worked in retail and NEVER would have mistreated a customer as we have been. We are not people who want to complain, but what is right is right and wrong is wrong. ... More

I couldn't have had worst experience than buying a home from Lennar. I was deceived in signing the purchase of the wrong home. When I spoke to the Orlando sales consultant about his mistake he said he couldn’t change it. I ended up with a subpar home. A home with gross poor workmanship, with over 130 areas to be fixed, malfunction equipments , a wavy all, you name it. To make matters worst, the home was nothing like the one I had toured to buy. Each windows of this home faces a WALL… yes, a wall. We have to get out of the home to have a view… just pathetic. To date, there is still work to be done. The work had only started a month after closing because I had to be chasing people every single day. I do not recommend Lennar to anyone, it was the worst experience of my life. ... More

Our Lender was absolutely horrible and would never refer anyone to utilize LENNAR mortgage

Lennar Title is the absolute worst. No response before or after purchase. Forgot to notify my realtor about walk thru date changes. Walk thru is 1 hr - orientation only - no time to stop to look for problems or issues. Customer Care response is hit or miss. House is gorgeous, makes it easier to look past the scratched and dented appliances, the gouges in the granite, the plain glass windows in the bathrooms, the paint spatters all over the overpriced LVP flooring.

I really need to wait and see how the yard comes out before I can make a real recommendation. Still need some things inside done and outside