Lennar Reviews

Honest review of Lennar Homes in Charlotte, NC area: After purchasing this home for $400,000, I can confidently say the quality does not match the price. Like many homes in today’s market, the value feels heavily inflated due to the economy. What’s being sold as a $400K home honestly feels comparable to a $200K home in real quality and craftsmanship. I previously purchased homes with Pulte and D.R. Horton, and even their base models offered better materials and overall build quality than what Lennar is delivering at this price point. The finishes feel cheap, the attention to detail is lacking, and the lot sizes here in Charlotte are extremely small for what buyers are paying. For such a major investment, I expected solid construction and pride in workmanship not builder-grade everything at luxury-level prices. I wouldn’t recommend Lennar if you’re looking for true value for your money. Do your research and compare before signing anything. ... More

Salesman was unhelpful and uninterested. Katie later got involved and was a gem and her help caused us to continue on with Lennar because the other salesman was unresponsive and when we finally got in touch with him, he gave us incorrect information. Once we purchased and moved in, there was a lot of poor drywall work throughout the house. Most is being addressed by Lennar. There was not any follow up to help with solar panels setup or any other setup of technologies that came with the house. There is no one reaching out to see if everything upon move in is ok. They want you to Use the app the report everything. We still have not been given an answer to what paint color is in the house. Everyone says look in the app, but when we had a Lennar rep look in the app for us, they too couldn’t find it. Not a great experience with the exception of Katie who was fantastic! ... More

Quality and craftsmanship are lacking at best. Responsiveness is inadequate and the HVAC system design has failed in all the carriage homes where I've been able to ask the neighbors. I've been waiting for weeks for a response on a ticket about my leaking water heater. My recommendation to someone who was driving by and asked, was to stay away. In addition, we've been icebound for 2 days because our street hasn't been plowed even once following the snowstorm. Feel free to call me.

Initial sales process was great and very responsive Once we booked and paid advance all sales vanished and services was very poor and rude staff Not much help and emails are very rude after booking No friendly staff

We carried the ball throughout the process, we got all of our requirements completed within 24 hours, then spent the 24 to 48 following up on Lennar‘s responsibilities. Then the bureaucracy was excessive, and overlapping, very confusing for the customer.

you should have price guarantee or should adjust the offer in a month or so.

All around the experience has not been good.

Lennar who is used to purchase many homes really dropped the ball on this home and make a massive oversight in filing Occupancy Certificate and closed the home. So in essence I closed the home and only 20 days later found out no one can move into the house as the house does not have occupancy certificate. I a not sure if this review will move the needle for Lennar but hope this helps other buyers be more diligent.

It was my partner & I’s first time purchasing a home and working with Prav (lender) and Devin (sales) was a PAIN. I would receive smart remarks from Prav on important questions I genuinely needed answered throughout the buying journey and after. Devin would never get back to me, timely. UPS could take 3-5 business days and I still would not get a response back from her. You guys excluded my personal realtor from the experience so who else can guide me other than you two? HORRIBLE. As for the house. I understand you guys want to build 50 houses by end of month but the quality control is horrific. Why not just take your time rather than having to go back and repaint / fix any issues? Now we’re having to reschedule due to weather conditions. ... More

I’m very disappointed in the quality of workmanship of my house inside and outside. I will have a hard time recommending a Lennar home to anyone. However I will see how The Lennar team will resolve the issues that I have. If so I will change my review.

Was not able to purchase, very pushing technique, asking for the full down payment upfront as a deposit with the risk of loosing it. I'm use to down payments being given at closing

I've been without a working dryer for a week now. I submitted a list of 7 things I need to have fixed repaired. Nada.

These people do not care about the buyer. They don’t care about your needs, they will treat you beyond very 4/10 or 5/10 and they do not care, mostly because their attitude and mindset is that if you don’t buy it someone else will. They took their time for everything and communicated so poorly but when it was time to close on the house or when they needed something they completely chang and rush you and pressure you. Do bettter. Communication was the worst. Loan officer Adrian was great, Bridgette was great, realtor was great. Everything else was not a great experience. Really wish they treated ppl like they mattered and truly wish that they understood that for some people this is a once in a lifetime experience. This isn’t like buying a pair of shoes smh. Do better. The house is made cheaply. ... More

The process of buying our Lennar home took almost all of the enjoyment out of getting a new build. It involved stress and insanity almost as soon as we signed on the line. Be prepared to stand your ground and advocate for yourself. And I'll also say that who you're dealing with affects the stress and insanity levels. For example, our original sales person was responsive and generally great to deal with. As soon as we moved onto the next stages, not so much. First up, we were selling another home. During the Lennar purchase process, we asked for a timeline. We were told that the date we were given was a conservative estimate and would likely get the house sooner. We drove by regularly to check on progress and things were movin' and groovin'. So imagine our surprise when we called to check on when we might want to set the closing date for our existing home sale and found out there was a three-week delay! Now, we've built before, so understand that these things happen. It was less that it happened and more the fact that no one thought to communicate this to us at all. We found out by accident, and it caused major issues with selling our existing house because what homebuyer wants to be in limbo with a closing date? It was terribly bad form. The whole thing left a bad taste. We did work with some higher-level folks to resolve this, and they ended up getting the date moved up a week, so that was good. They were helpful and responsive. But the point is that I shouldn't have had to go and Google the regional director to get help. Then came the inspection. We didn't have to do one, but it's good sense regardless. We coordinated with Lennar, following all instructions on timing and such. We got the report back and MAJOR SYSTEMS in the home weren't operational and couldn't be inspected. Furious didn't begin to describe the reaction to this lovely news. Back to calling the uppity ups to solve that one. Again, they were great, and reimbursed half of the inspector cost. But still, a whole bunch of swirl for no reason. After that, we had our pre-move-in walk through. We went through the things that the inspector WAS able to look at, the rep said they'd be addressed, and of course found other things. Scratches in the floor, holes in walls, etc. Nothing that would raise alarms. They said they'd all be fixed. Okay, because you've demonstrated such great trustworthiness. So then we come back right before close to do the final walk through. I'll leave you one guess to whether the items were addressed. if your answer was "no" you win a prize. Prompting another near melt down because things were again not done as promised. Two months later, we're in the home and we're STILL getting things addressed. I can't even. Then closing. Oh my goodness, closing. What a nightmare. First, we were told to report to a model home 30 minutes away, along with the notary who was told the same, at 10 a.m. At 10:30, no one had arrived to let us in the model home. We called every number we could find. We got in about 10:45. The actual signing of all the things took 20-25 minutes. THEN come to find out that Lennar said they had the wrong address for the realtor, despite the realtor showing them that the paperwork that was sent over was correct. (A them problem, not an us problem.) Conveniently, this was after having received the down payment check. What a realtor's address has to do with giving us our keys, I'll never know. We waited, and waited, and waited, and waited. TWO HOURS LATER I was (I'll admit) literally throwing a tantrum. I wanted to walk away from the whole deal but our realtor said Lennar could sue us despite the fact that the incompetence and audacity was through the roof. Fine. Admittedly, we needed a home so it was a moment of frustration, but totally on them. Glad I missed a whole morning of work for that. (Not.) The whole thing was a colossal cluster. Don't get me started about how we've been paying HOA dues for two months now and still don't have access to the clubhouse. Our neighbors have also told us some interesting Lennar stories about their process as well. I guess we'll all meet at the bar for stiff drinks and vent about it. (insert eyeroll here.) I suppose the silver lining is that we really do love the home now that we're in. Minus the fixes that still need fixing. The floorplan is just what we needed, the open floorplan is nice, etc. The destination is fine, the journey was an exercise in mental health and restraint. ... More

Quality of the build is not good. In particular, the carpentry is poor quality. Most door frames and window trim is beat up. Doors hung improperly, bottoms of interior doors are rough, cut crooked. Any imperfection was covered with massive amounts of caulk. Every door jamb is cut too high and caulked sloppily. There are chunks missing from crown and baseboards. Anywhere there is a stop on the baseboards is just raw and sloppy looking. Crown molding around the tops of kitchen cabinets, is very wide and caulked at least .5" or more onto the grey crown. Transitions from LVP to tile are not square to the rooms. Anything that was of any concern during new home celebration has taken several attempts to rectify. Jason from warranty has been responsive but the coordination with trades ahs been terrible. Trades don't show up repeatedly, when they do show, they have done shoddy work and have had to come back multiple times. The sink cut out on the kitchen island is .5" out of square. All repairs have been a struggle to complete. Drywall in the garage (I know it's just a garage)is missing a piece over the garage door. Entry at the front and into the garage door slabs are being replaced only because we have pushed for it. Both doors were not hung properly. The door frames are now beat up from repeated service work. Overall I am not pleased with the craftsmanship for the price of the home. Early on before we could ever get into the house I could see from the windows some of these issues. I called a meeting with the construction manager to voice my concerns. Nothing changed. The stairs are hardwood and they caulked all over the edges of the stair treads. ... More

Disappointed in this home purchase and the quality of finishes. For a new home in the $700k I wasn’t expecting to wait for 2 whole minutes before I can get hot water out of my tap or faucet. Fixtures are already falling off and several cracks in the walls. I requested for Lennar to come and check on it. They did send someone to check but the only response afterwards was that the pipes are 50 to 60ft long that’s why the water runs cold for 2 minutes. I’m still left with running my water for 2 minutes before I can get hot water.

First I want to say I am more sad than anything. Throughout the whole process I had issues. I was not listened to and my voice was not heard. There were issues that never got resolved and they started treating me terrible when I would try to address the concerns. One of the sales people asked me how I had so much time to leave my work desk to come to the office when I stopped in to say hi and try to build back a relationship since so many things were going wrong. The beginning was great, during the selling process they were great. Except they wouldn't allow me to have my realtor since she didn't come with me the first time I met with them. Also, they told me a washer and dryer was not an option I could choose however, my neighbor was allowed to have them as an option. They charged me more from my home than others across the street on a more expensive lot (the lots I really wanted but couldn't afford when picking my home out) and they are larger homes. They charged me more for my home than the one right beside me which is a bigger model with same add-ons as mine. So I felt taken advantage of because I did not have a realtor to help me negotiate. During the building process there were issues that they said they would fix but they didn't. There were out right lies told to me. Their workers damaged some things in the home during the building process that were not fix but I was told they were. I was put under a lot of stress because they were refusing to replace damaged doors (damaged by their worker). They eventually said they replaced them all but they did not replace them all and it appears they only trimmed down the doors that are supposed to be new doors, the doors have pretty big gaps from the door frame. The concrete work had a lot of flaws that never got fixed even with being told multiple times they would have the concrete company come out and fix them. I was told during the selling process that I would a full tree line behind my home to block a main street and traffic. That was a big reason why I chose my lot instead of the more expensive ones across the street (without a street behind). When all of the landscaping on the common area was completed they left a large gap right behind my home. My home is the ONLY home with the large gap and they admitted on email that it was there but they are not going to do anything about it because they are done with landscaping that area and it was included in the original quote. So I guess Lennar cannot afford one more tree to keep their word to their homeowner. Again, more than anything I am sad. I started this journey out so happy and hopeful but Lennar made my experience so sad and disappointing! ... More

When Lennar contractor pour the foundation for our house they didn’t level the foundation foundation therefore when the flooring was put in there were low and high spots throughout the house. Even though they removed the flooring and removed Natalie’s it again but they could not get it right. Our furniture throughout the house are not level. The light switches in the bathrooms were installed behind the door when you walk in the dark you have to open the door all the way and look for the wall switch.

The overload of everything Lennar was a nightmare; new grass layed on hard clay; high fee for changing HOA over to me with never ending fee for 60 plus years and no one controlling the rules or bylaws. Get your hands on the HOA bylaws before you buy wish I had. I will not be here in 5 years.

First, the house number was incorrect. Completely different than the other homes on the street. House exterior paint was wrong. My wife had to point out both of these issues out to Lennar (they thought we were wrong until they looked further into it). Our dates for walk throughs were changed several times. Several repair issues that people were signing off as "ok". The icing on the cake was the day before close of escrow. Apparently Lennar wasn't and hadn't been very responsive to our lender/realtor (guess lennar is known for that). This led to us almost not closing on our due date. My wife and I ended up driving to Lennar's office in Fresno, which was a 2 hour drive, so that we could sign final paperwork and close the following day, otherwise we would have had to wait 3 to 4 days. ... More

We didn’t love the buying experience. We feel like we were just told what we want to hear when that’s not true. The painter spilled paint all over our drive way that still is there and supposedly will be fixed in the spring. The front porch was supposed to be fixed before we moved in as promised and it was not. A lot of cracks, the paint scratches so easily, wish they wouldn’t have put carpet in the dining room as now we have to remove it.

Your salesman had some misinterpretations. During walk thru the representative lied to me right in my face. I was pressured to close on home at the time water hadn't even been cut on and when it did there was a leak. I was still being pressured to close. Then my home had no shutters but was being pressured to close. Terrible experience and I wishi purchased with Lennar. Then after seeing some of the workmanship after moving in it's truly terrible.

There’s only so many repairs you can make with a cheaply made home…

Our experience purchasing a Lennar home was disappointing and frustrating. The sales and closing process lacked organization and clear communication. We were passed between multiple representatives who did not appear to be on the same page. Our primary realtor was frequently slow to respond, and on our scheduled move-in day he was extremely difficult to reach. We were informed he was assisting another family while we were actively moving into our home, which added unnecessary stress. Unfortunately, the home itself has also fallen short of expectations, especially given the price. Several features that should be standard were not included, such as ceiling fans, window blinds, a screen for the back door, and a shower door. The guest bathroom has black streaks in the tub and sink that are impossible to remove. Appliances advertised as brand new arrived with visible dents and marks prior to move-in. The exterior landscaping was poorly executed, with low-quality mulch placed without a liner, resulting in ongoing weed and insect issues. We will need to redo the landscaping ourselves. Additionally, the garage is undersized at 19x20 rather than the standard 20x20, which feels like another cost-cutting measure. Upon move-in, there was still red builder tape throughout the home, indicating unresolved issues. Overall, the quality, service, and attention to detail did not align with the premium prices Lennar charges. Based on our experience, we would not recommend buying a Lennar home. ... More

Regardless of the fact that this is a "production home", quality of workmanship should be MUCH better, no matter the cost