Lennar Reviews

I feel as though once you’re in the home Lennar no longer cares about you because they got your money. Our ac broke a month in. Our customer care rep is so hard to get in touch with. It’s ridiculous

I’ll start by saying I’m frustrated which in turn makes me angry. This is my first experience with buying a new home I’ve owned several home in the past none new. I was excited at the possibilities. I closed on May 27th and moved in on May 31st. I agreed to purchase my home on Jan. 31st, 2022, I was giving numerous closing dates which proved to be challenging for different reasons none of which matter now. The process with purchasing the home through Lennar was relatively pain free, I had good communications with all the entities even when I got to the final closing it was well done. 11PM at a McDonalds in Deming NM! Now I must vent about my purchase. I’ll start by saying my reported challenges have been addressed promptly. I do feel it’s in Lennar’s best interest to see and understand my frustrations. First the cleanness of the home, the floors were a mess the counters and floors have a sticky substance that is difficult to remove also paint and drywall mud. All of which could have been prevented by covering the floor while they work. I’m 62 years old and for me to have to crawl around on my hands and knees trying to clean the floors and counters is unacceptable (I still don’t have them clean enough) all the surfaces in the home were covered in a fine dust. It would be in Lennar’s best interest if you had a cleaning crew come in before new homeowners arrive with their belonging. I spent an entire day cleaning before my movers arrived. Next is the garage I know not much in the big picture, but the floor is a mess and not easy to clean once you move in. The overall design of the house has its challenges. No medicine cabinets in the bathroom, the kitchen cabinets are small and not positioned in a user-friendly manner, the pantry is to small even for one person, there’s no linen closet. I’ve had to spend thousands of dollars for storage solutions. I guess these are things you need to look for when purchasing a home, we all know what happens when we assume these are standard items in a home. I’ve had a chance to meet some of my neighbors and we all have the same concerns. Next Screens or lack of, I was shocked when I brought it up and was told you don’t provide screens! Who installs windows without screens. I’ve talked to varies neighbors and they received screens They said they had to fight for them, but they got them! The window company Avanti has no interest in supplying screens I’ve left messages twice without a return call. Now for the basic workmanship (deplorable) drywall mud spilled on the baseboard and painted over.Baseboards not finished. Grout repair with mismatching grout. My plumbing backed up after 10 days. The plumbing company responded promptly; it took another day to fix. My front yard had to be torn up the problem was unbelievable Hopefully it’s fixed, after seeing the problem I have my doubts. My master bathroom shower was still not draining I had to wait another day for the inside plumbing crew to fix it. Two days without a working shower. My yard had to be restored. This has happened to others on this street, it can be as simple as running a camera down during final plumbing inspection to prevent this from happing. I’m sure this has cost the company a tremendous amount of money and is another reason you have frustrated homeowners. I understand finding qualified workers is a challenge and was one of the reasons for the delay in finishing the home. Hiring shilled labor, professionals who take pride in there work even if you must pay more would be so worth it in the long run. Its obvious to those of us who have purchased or are renting Lennar homes that the people you hired are unskilled and could care less about the finished product. And that’s too bad. Out of four neighbors I’ve spoken with personally not one would consider a Lennar home in the future. I know I “only” purchased a $300K home but with the attention to detail that I’ve experienced when I’m ready for a $500K home I won’t consider Lennar. My neighbors are a young couple renting for a year to see if the like the area, they told me today they would never consider a Lennar home. Again, too bad because the selling, mortgage, title and Insurance part of your company is good. That’s it for my rant today, I feel with the right people driving the building train and some conscientious skilled labor you could make this a much better experience and possibly have repeat customers. ... More

I wouldn’t build with Lennar again. The quality for what I paid is not worth it. I have walls that curve, so many uneven walls, vents and doors. I had a leak my first weekend after move in, in May it’s now July and the hole still hasn’t been fixed. I was also told we would be getting replacement doors for the hvac room and our garage storage door that was damaged before move in and that still hasn’t happened either. Just not worth it.

Dont rush into an agreement with Lennar. Inspect inspect inspect. Buyer beware.

It wasn’t a bad over all experience, until after you close and there still a list of things incomplete, and they don’t want to do the completion of there build. Then it will become a “process”, and beyond that your home will have a broken fridge and a missing glass panel out of your garage and rooms missing door stops in. Not bitter, just do better.

House needs work. Poor masonry work Poor grounds Plants dead when we moved in Hardly any mulch Outside steps horrible mason work

Our sales rep, Shannon, was the highlight of our experience. What a bubble! She kept us informed of the progress of the house. Our Lennar mortgage lender was very very helpful, but the advent of electronic signatures and the overwhelming number of emails made it a bit burdensome. Our problem came with the quality control. Much of the work was sloppy with obvious oversight from quality control supervisors. Our air conditioning wasn’t working. It turns out there was no power attached to it. Who signed this off that it was working properly? Surely, it must’ve been checked on a checklist. I’ve sliced the bottom of my feet multiple times where the carpet meets tile because the teeth that hold the carpet in place weren’t tamped down. Some doors are very difficult to open and close. Two rooms in the house are unable to be adequately cooled even with every other vent in the house closed off. There was paint, adhesive and cement all over our front porch. It’s taking multiple calls to address this, and it’s still not done. The garage trim is a complete disaster with pieces missing, visual defects, and foot print stains on many of the pieces from where the workers stepped on them. This is still not been remedied. If these obvious things are overlooked, what has not been done right in places that we can’t see? It’s a pretty house, but I would never recommend Lennar to a friend who was a potential buyer. ... More

Unsatisfactory house for the price paid.

Level of quality is much lower than what I feel the value of what I paid.

The experience with Lennar was great until I received keys. After that scheduling was like pulling teeth. Personnel not available and unapologetic. After two months I finally contacted the people who were to contact me for the first month’s walk through. I’ve emailed a few times to schedule for my first week off and it’s Sunday, June 5th and tomorrow starts my week off And there is no proposed schedule or communication. Last email was 5 days ago. Before that probably a couple of weeks with list discussed on walk through. Grass dead when moved in, still looks horrible. Bath fixtures pitted. Mirror in Master pitted. Paint and cement in front all over the place and home needs touch up paint. These are just a few of the items. Overall, it seems Lennar was interested in selling but not interested at all in servicing home and cleaning up messy, incomplete and damaged work where needed. ... More

A week prior to close out the mortgage agent lack of knowledge brought aggressiveness, anger, inconvenient and tears.

Overall it was a below average buying experience with a few bright spots (personnel) alone the way. Home was delayed four months and quality was subpar. Upon completion, it seems lennar took many shortcuts on these homes. They didn’t provide basics for homes such as doorbells, lights in the front of the house and basic countertops. This is our second lennar home and our first was way better at a much lower price point. This will probably be our last.

When I'm told something is going to happen by the job supervisor and then make excuses that it is not happening on that date. BE HONEST HONEST HONEST.

We bought at 60% completion and lived locally. We visited every day. Lots of substandard work from the start. The construction manager was responsive but a lot of the crews are independent so he was at their mercy to get them to show up. Two major issues: the concrete patio pad was left off when the foundation was originally poured. They poured a pad but it was not the 4” at each side. There was a hole at one edge that you could put a stick under up to a foot and you could see that it was thin on that side. It was supposed to be handled. Before it got any repair, the grader got that area with the bobcat and broke out a piece. It was patched. We have asked for repair again but the warranty supervisor said they don’t guarantee concrete match (?). How about a correctly poured slab?? Problem #2- our front entry wall began to bow out. We were told to report it to warranty and later found out this person was depending on the construction manager to schedule the work. We did get a carpentry crew in that removed the garage side wall and we discovered 2x4s that were bowing and twisted. They replaced all of these, replaced the OSB and now we are waiting for trim to remove the trim and then the sheetrock crew to remove the entire wall to replace it. This has been ongoing for a month minimally. We have no key to our mailbox so we have to flag down the mailman. The keys were lost in the mail to Lennar. There are other issues that we have dealt with and several that they are now putting off to the 11th month warranty inspection. We love the location, have great neighbors but have had a very poor experience with Lennar in general. We have been unable to get above the local level to talk with someone about these issues. All of our neighbors are having the same lack of response. ... More

People are nice, but poor quality workmanship and cheap materials.

The pandemic time gave me a horrible experience in buying the house. You could not visit the site. Limited communication to the staff of Lennars. The time is really, really bad. Delayed in all aspects even in the turning over of the house keys. The request or complaints has to be done by virtual. What if you are not good in computer? Customer Care Person avoid to visit the condo. No care at all No one wants to be in contact. How can we solve the issues. Sorry! This is an honest review.

Attention to details missing in home with many things needing fixing. Construction materials left behind in cabinets and materials blocked up water drainage system. Nice townhome but features and appliances low quality and not worth $900k paid. Expected higher quality product.

There are so many things need to considered. 1.If you are making smart home atleast run ethernet wire in house. 2. Sprinkle for landscaping should be wifi controlled not manually. 3. Need man door in garage, if someone need to go to backyard from garage then they need to go either from front or pass through the living area then access it from back yard. Garage man door should be there. 4. Electrical to the plugs should go from top of the house not through the walls. 5. If no landscaping is done in backyards atleast there should bepoint left for Sprinkle system. 6. Shower head so hight if kids need to adjust how they should adjust it. ... More

First off, the sales team was wonderful and the buying process was great outside of one upgrade we requested that was blown off and ignored. The construction team however has been a pain to deal with. The initial QC walkthrough seemed pretty good but there are now issues that we keep finding and issues that were noted during our walkthrough still have not been addressed at all, two months later (as of this review). I work in construction myself so I know all the "pandemic issues" but that excuse can't be used for everything. I've heard from neighbors that they all have various issues as well, similar or even worse than our experience. Lennar is very clearly failing to hire competent and quality contractors. ... More

Be aware of all the corners they are now cutting.

Very poor workmanship, I am still awaiting the clean and move in ready home as promised.

Bad costumer service not response in a timely matter

Home was a disaster at walk thru, I should have walked out. Just as bad at closing. No one cared to get any work completed. Felt pressured into closing and was told not to cancel furniture deliveries even though house was not ready. Manager and crews had no work ethic and promised to complete tasks, yet did not. Poor craftsmanship and attention to detail.

It's hardly 3 months since moved into our brand new home and I'm noticing structural issues already (loose railings, floor panels). The quality of the work is nowhere near the price we paid.

I have tempered my expectations of the builder Lennar with all that has happened over the past several years with the pandemic, labor crunch and all of the other challenges facing individuals and companies. However, Lennar uses and iron clad contract where you follow their rules or they keep your 10% down and then sell your contracted home to someone else - to say they have you between a rock and hard place is an understatement. Long story short - my new home was not complete when I received the "time to close" notice. So we closed, I headed to our new home and what did I find - a home that was roughly 95% complete. The home was dirty, there were building materials laying around, damage to appliances, dinged walls, used toilets that were left dirty, the list could go on but I think the brief description accurately depicts the circumstances. In their rush to close the properties, they closed them before they were genuinely ready, and I presume they intended to button things up at a later date. It has been 60 days since we closed and I haven't heard a word from Lennar on the open items that were to be resolved. ... More