Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21903 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - From the first day I entered the management office and discussed
- Mary A.
- Verified Homebuyer
- May 17, 2022
- Raleigh, NC
From the first day I entered the management office and discussed options to fit my need the caring, kindness and attention to detail was outstanding! The project manager addressed all concerns, making suggestions was with us every step of the way. We are very pleased.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Great People !
- Gary P.
- Verified Homebuyer
- May 17, 2022
- Sparks, NV
It started with Jennifer, she's the best ! Our home was suppose to have been built by Nov 2021. Due to the supply shortage. It was built by 3/31/2022. They kept us up to date about all the delays. It was out of there hands. Our home was built beautifully minus little fixes here and there. Overall, they did a great job. Home also came with things at no cost that we would have paid for with other builders.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I liked the model
- Debra G.
- Verified Homebuyer
- May 17, 2022
- McCordsville, IN
I like the model we bought. The curb appeal is nice. I was a little disappointed with the communication. We got the house with dirty windows and stains on the patio concrete. We asked for them to power washed and nothing was ever done even though Grant said he put request in.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar - The underwriting process is a bit extra.
- Emiko H.
- Verified Homebuyer
- May 17, 2022
- Winchester, CA
The underwriting process is a bit extra.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Style of houses, quality and what was given as Tech Savy Home
- Serena H.
- Verified Homebuyer
- May 17, 2022
- Wake Forest, NC
Overall we're satisfied. Things I would change is cheap plastic handles to open, close windows, cheap plastic handles on toilets for over a $500,000 expect more quality overall. Wasn't happy with tile work in Kitchen or area where furnace was stored was a mess and super dirty.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The entire process was very smooth.
- Damian P.
- Verified Homebuyer
- May 17, 2022
- Indio, CA
The entire process was very smooth. From getting pre-qualified to the closing stage, everything was done efficiently and any questions I had were promptly answered.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Workmanship
- Anonymous
- Verified Homebuyer
- May 17, 2022
- New Port Richey, FL
Lennar is a poor builder that is full of excuses. They contract with cheap trades who do not respect that this is someone’s home nor do they care about their workmanship. Many of the trades have cut corners and did shotty work, including crooked doors, ceilings, and general crappy cover ups. Lennar should be ashamed of themselves.
Lennar responded:
Hi, thank you for sharing a review. We want to apologize for the disappointing workmanship you have described and will be sure to pass this feedback on to the local team. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Not terrible but not great
- Liberty C.
- Verified Homebuyer
- May 17, 2022
- Sun City Center, FL
Our realtor was fantastic and was the best part of the experience. She sent us pictures and kept us updated throughout the process. However the attention to detail was not as fantastic. Paint on the tiles, appliances not hooked up, missing ceiling fan because they just “forgot “ to install and no bath mirrors. I definitely think more attention to detail is important. They did correct the issues we had over the first 3 weeks it just takes a lot of phone calls and time.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Quality
- Steven N.
- Verified Homebuyer
- May 17, 2022
- Anaheim, CA
Lennar could not have made this process any easier. As a first time homebuyer, there are naturally a lot of questions/concerns buying a new build home. Between the title company, builder, and sales rep, all parties were incredibly helpful throughout!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Construction Managers
- Anonymous
- Verified Homebuyer
- May 17, 2022
- Buckeye, AZ
The construction managers: Mike, Phil, John are great. They make up for shortcomings in the building process.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Perfect house in every way
- Jorge O.
- Verified Homebuyer
- May 17, 2022
- Indio, CA
Perfect house in every way
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Poor Workmanship
- Claudia L.
- Verified Homebuyer
- May 17, 2022
- Sun City Center, FL
Megan is the best she processed my loan other than her my experience the 2nd home purchase with Lennar was horrible he closing walk thru along with the new home orientation things were requested to be fixed and here we are o we a mother in our home and things are just being attempted to be fixed I would never buy form lennar again and hey forced a $10k on me for granite only in the kitchen and stainless steel appliances with I had no option on never again!
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Forman and Sr.
- Ty S.
- Verified Homebuyer
- May 17, 2022
- North Las Vegas, NV
Tatum and Oscar don’t do what they say they are going to do they tell you what they think you want to hear and that’s all.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Absolutely nothing
- Evan A.
- Verified Homebuyer
- May 17, 2022
- Commerce City, CO
Salesman didn’t help. Wouldn’t comp anything messed up that was their fault that constantly delayed my move in dates. Concrete poured just days before close and cracked. Couldn’t even park in my driveway or garage. Wood work was sloppy and cut short. Drywall had lumps in it where the wall was left uneven. Stairs creek after only a week in home. Didn’t even clean the home floors weee covered in dried dirt from sloppy mopping. Definitely not worth 560k. I wouldn’t recommend this home builder to my worst enemy. They just don’t care about the customer it’s all as fast as can be and write up a ...
Lennar responded:
Hi Evan, thank you for this review. We are both sorry and disappointed to hear about the service you have received and the state of your home upon closing. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, if there are any items you would like us to follow up on. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - As it is our first home, we are very happy and grateful to see
- Sanad C.
- Verified Homebuyer
- May 17, 2022
- Orlando, FL
As it is our first home, we are very happy and grateful to see our dream come true. It is a beautiful and excellent work and quality of construction. We recommend everyone looking for a home in Orlando to visit and buy at Lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar only missed theproojected completion dae by a month -- which is pretty good during these wilder market times.
- C. F.
- Verified Homebuyer
- May 17, 2022
- Buckeye, AZ
Everything was first rate quality-- our home was turned over to us in a timely manner with no outstanding repairs needed. Construction crew and Lennar consruction representative were courteous and very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - The expected construction time was way off time (almost 4 months
- Vanessa C.
- Verified Homebuyer
- May 17, 2022
- Wesley Chapel, FL
The expected construction time was way off time (almost 4 months earlier). I had to pay over $4,500 as penalty to my previous renters/realtor. I rented based on initial estimate giving by Lennar. I felt I was rushed to close the house. Even when I asked, I never was invited to see house while constructed (most of my neighbors where able to see and experience along their hose construction). I was only given pictures of the process. Houses in the neighborhood were received with welcome balloons, congratulation signs as well as a welcome gift which I never received. Now I been living here for ...
Lennar responded:
Hi Vanessa, thank you for this detailed review. We want to apologize for the poor experience you had with the team during construction and the delays you had to deal with leading up to closing. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 2
They delivered what they promised and more
- Stephanie E.
- Verified Homebuyer
- May 17, 2022
- Buckeye, AZ
It was a great experience with this builder. In a time when supplies are short and timelines are delayed, Lennar was able to keep the home on schedule. There were many extras they put into the house as standards for them. All the lighting, Ring doorbell, and other automations are standard instead of upgrades. The superindentint takes pride in his jobsites. They continually inspect the work of their contractors and have items corrected prior to the homeowner taking possession. All in all a great team and terrific communication!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Coordinated team members covering multiple phasing of home delivery
- Tony A.
- Verified Homebuyer
- May 17, 2022
- Las Vegas, NV
On my delivery MJ was keen on communication and timely responses for needed repairs.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Abandoned
- Judy H.
- Verified Homebuyer
- May 17, 2022
- Durham, NC
LOVE my house and location but once I closed - crickets! I’ve had to request mailbox keys and how to pay HOA dues. No one ever welcomed me to the community let alone see if I had any questions after moving in. “Fully Connected” and “easy DIY” are a joke. Most new homeowners I’ve asked are NOT connected to their devices because they can’t figure out how to set them up. Lennar takes your money but then, you’re on your own!
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Worst home buying experience ever.
- William Y.
- Verified Homebuyer
- May 17, 2022
- Las Vegas, NV
Substandard workmanship coupled with poor customer service at a a price point that should have been far better.
Lennar responded:
Hi William, thank you sharing a review. We are sorry to hear about the poor experience you have faced with your new home. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Difficult Process
- Angela Y.
- Verified Homebuyer
- May 17, 2022
- Princeton, TX
In beginning everything was good and the seller Carson was amazing, after that it was so complicate. I had other company to do all relative to the mortgage and I decide do it with Lennar and that was like nightmare. then when I was in the end of process I went to do the walk in, and I was let them know what need to be fixed, the lady how was with me answer " you have to understand this is a production house" I don't know if the mean it is the cheaper house, don't ask for to much, anyway for a production house, they should offer good quality, and better costumer service.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Exceptional commitment to dates.
- Kamaljit V.
- Verified Homebuyer
- May 17, 2022
- Ocala, FL
Lennar adherence to closing date was exceptional. While various builders were slipping by months, Lennar was precise to the week.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Everything was done professionally.
- Chinh N.
- Verified Homebuyer
- May 17, 2022
- Fate, TX
Everything was done professionally. Very satisfied!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible customer service and home is full of defects
- Anonymous
- Verified Homebuyer
- May 17, 2022
- San Diego, CA
Unfortunately, we had experience what a lot of our other neighbours also experienced. Lennar project was delayed by over a month and there was no clear answer about why and when it will be ready. We were all left up on the air until 10-12 days before closing. We’re phase 1 of this new construction and there are so many essential things (heater in the winter and water heater to start with) were defective when the home was delivered and there are so many outstanding issues still remaining. One thing that makes it more painful is that we bought this house almost $300k over asking price and I ...
Lennar responded:
Hi, thank you for sharing your experience. We want to apologize for the numerous issues you have faced, including delays and defective items installed in the home when you closed. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
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