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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21898 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21898 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

This has been an irritating experience

  • Anonymous
  • Verified Homebuyer
  • May 17, 2022
  • Tampa, FL

In my experience, buying the home was not the issue, it's been the follow up. Things like purchasing the home were explained clearly and upfront. Things like follow up about who to pay for the mortgage through Lennar the first month, how to pay the HOA, and how to get the key fob for the clubhouse or even where to get my mail from have been like pulling teeth!

Lennar responded:
Hi, thank you for this review. We want to apologize for the poor communication and direction you have been given following the purchase of your new home. Please send us a message at corporatecustomercare@lennar.com if there are any concerns or questions that remain outstanding. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Lennar - The process moved pretty efficiently and I closed right when

  • LaZaundzria W.
  • Verified Homebuyer
  • May 17, 2022
  • White Plains, MD

The process moved pretty efficiently and I closed right when they said I would. Gail was great keeping me updated and answering any questions I had. Aaron the construction manager was thorough and efficient during the orientation and we were out at ease about everything. Any issues were quickly addressed and I appreciate that.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Updates

  • Anonymous
  • Verified Homebuyer
  • May 17, 2022
  • Raleigh, NC

Lennar kept home owners up to date on the progress as Sales Team & Construction Manager were constantly in touch. Workmanship was great. Overall experience was awesome

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Structure good, finish bad

  • Stephen J.
  • Verified Homebuyer
  • May 17, 2022
  • Myrtle Beach, SC

House is well-built structurally, but the finish (paint, drywall, etc.) is definitely sub-par. Sales personnel were great, as was the on-site construction manager, but it is evident that many of the actual workers were not very skilled and constantly pressed for production vs. quality.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - My family and I had an awesome experience, we couldn’t be happier.

  • Melisa S.
  • Verified Homebuyer
  • May 17, 2022
  • Land O' Lakes, FL

My family and I had an awesome experience, we couldn’t be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Salesmen & Construction Manager

  • Anonymous
  • Verified Homebuyer
  • May 17, 2022
  • Port Charlotte, FL

Great experience with Terrance keeping me up to date on the completion date. Construction Manager useless everything he said he would fix before closing was not even touched (walk through was 5 days before closing). Place was not clean construction post and permit box left on front lawn, 5 gallon bucket of joint compound left in garage pieces of concrete left all over the place. It was not a great first look when pulling up to a new home. The reason I only gave trust worthiness a 1 is Actions or lack of action by your construction manager.

Total Score 5


Quality 3

Trustworthiness 1

Responsiveness 5

The workmanship was sloppy and careless

  • Shawn R.
  • Verified Homebuyer
  • May 17, 2022
  • Summerville, SC

The workmanship on this house is ridiculous. There is paint on the carpet, clumps of caulking everywhere, careless installation of the water lines, paint splattered on the floors….honestly, I could go on and on. The response to my work repair requests have been great so far.

Lennar responded:
Hi Shawn, thank you for this review. We want to apologize for the final quality and clean up of finishes for your new home. If there is ever anything we can do to help, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 5

Lennar - Many issues were informed during our last meet up but they were

  • Prashant P.
  • Verified Homebuyer
  • May 17, 2022
  • Raleigh, NC

Many issues were informed during our last meet up but they were no fixed when we moved in.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Poor sales process.

  • Carl B.
  • Verified Homebuyer
  • May 16, 2022
  • Irvine, CA

Once the home is purchased get some outside help to identify problems during walk through

Lennar responded:
Hi Carl, thank you for sharing a review. We are sorry to hear about your poor experience during the sales process. If there are any items that remain incomplete or need further attention in your home, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - Both my wife and I were so happy that we worked with Sherry for

  • David B.
  • Verified Homebuyer
  • May 15, 2022
  • Braselton, GA

Both my wife and I were so happy that we worked with Sherry for our new home. She was always willing to help us from the beginning all the way to the end. She's the best professional we've ever experienced. Many thanks to her!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Experience

  • Anthony K.
  • Verified Homebuyer
  • May 15, 2022
  • Myrtle Beach, SC

Initial purchase with sales was great. They are fantastic people. Felt the mortgage department of Lennar to be friendly but a little pushy as we did not mortgage with Lennar and got several calls asking why and encouraging us to give them our business. Walk throughs were great and very informative as our questions were answered and issues resolved. It was only after closing, which was a bit strange that we felt a little forgotten.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

This was our second new home purchase with Lennar and the experiences were completely different. Everything was much smother and better over all with out purchase in 2015.

  • Brandon S.
  • Verified Homebuyer
  • May 14, 2022
  • Mont Belvieu, TX

The best part of our experience was the customer care rep, Mystic. She has been very helpful and understanding with our concerns and issue.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Super experienced

  • Olusegun O.
  • Verified Homebuyer
  • May 13, 2022
  • Avon, IN

All the materials used are good but she air conditioner need to be look into. My name is Olusegun

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sale Rep Olivia was fantastic, Amanda the Warrantee rep is great

  • Barry S.
  • Verified Homebuyer
  • May 11, 2022
  • Ridgefield, WA

The sales process was great, Warrenttee response by Amanda is great except some contractors do not follow through.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Happy camper

  • RSA L.
  • Verified Homebuyer
  • May 11, 2022
  • Batavia, IL

I really like about Lenar is they have quality materials and options to choose from and price is reasonable too. Customer service representative is always welcoming you and ready to answer all your questions. Laurie is the best at Batavia location. So far so good. After closing if they are busy then they will take some time to finish miscellaneous stuff. Otherwise all is well. Alpa Patel

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Our contract calls for 6’ wall and we got 5’.

  • James B.
  • Verified Homebuyer
  • May 11, 2022
  • Surprise, AZ

Our contract calls for 6’ wall and we got 5’. Was told it says +- but that does not refer to plus or minus a foot more or less. Our contact people can’t or won’t add the missing row of block.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - We were out of state buyers and Maggie kept us updated with pictures

  • Daniel A.
  • Verified Homebuyer
  • May 11, 2022
  • Chaska, MN

We were out of state buyers and Maggie kept us updated with pictures through the entire process. Dave did the walk through and explained everything about our home. We would definitely recommend Lennar if you’re looking for a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The neighborhood.

  • Curtis N.
  • Verified Homebuyer
  • May 11, 2022
  • Troutman, NC

Lennar is more interested in quantity not quality. To many repairs had to be done after final walk thru. Other repairs having to take place after moving in.

Total Score 4


Quality 1

Trustworthiness 5

Responsiveness 5

Lennar - Really bad experience with the Lennar corporate office.

  • Ryan K.
  • Verified Homebuyer
  • May 11, 2022
  • Rockville, MD

Really bad experience with the Lennar corporate office. They move slow and are always 3 steps behind the title company, sales office, agents, and CMs

Lennar responded:
Hi Ryan, thank you for sharing a review. We want to apologize for the poor service and communication you have been provided by the division team. If you have any issues that remain unaddressed, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - We were buying site unseen and Cody and Rick were absolutely

  • Debra D.
  • Verified Homebuyer
  • May 10, 2022
  • Lino Lakes, MN

We were buying site unseen and Cody and Rick were absolutely wonderful! The whole process went very smooth. We would give them both a 10!!!! The thing that did disappoint us is some of the workmanship in our new home and also with the cleanliness of the home. I do understand some of it was because we moved in during the winter but still very disappointed.

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 4

Lennar - I have plenty of picture to show the poor craftsmanship put into

  • Gregory S.
  • Verified Homebuyer
  • May 10, 2022
  • Joliet, IL

I have plenty of picture to show the poor craftsmanship put into the construction. Seems like attention to detail was lacking. My wife and I had to wait 3 months past our original closing date with little to no contact from Lennar. We had put our trust totally in Lennar and even went to Lennar Mortgage. As a matter of fact, it was our Mortgage Consultant that informed us that our original closing date of 1/14/22 was not going to be met. We had to scramble to find a place to live till our actual closing 3/25/22. Not only did this create a financial burden to rent, but we lost 1.5% on the ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Friendly, helpful staff

  • Aaron N.
  • Verified Homebuyer
  • May 10, 2022
  • Kent, WA

We really enjoyed working with Lennar. The process was made simple by good communication and friendly and helpful staff in all departments. From financing, to the builders and even the customer service department once we moved in, everyone has been super helpful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

My experience from beginning to move in was Great! A wonderful team.

  • Valerie G.
  • Verified Homebuyer
  • May 10, 2022
  • Broomfield, CO

I'm very grateful to the Lennar Team, They were very professional and helpful in helping me purchase my home. I definitely recommend them... Thank you Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The building team was fantastic.

  • Joshua W.
  • Verified Homebuyer
  • May 10, 2022
  • Friant, CA

JIm and ray were fantastic the whole building team made the whole experience great. I will say the financing side was a nightmare. There wasn’t much communication, it was our first time buying a home so we don’t know all the things like “locking in the interest rate” had know idea and almost lost the ability to purchase our home. But building team great. 10/10 recommend.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - My biggest complaint was being told if our loan closings was

  • Nathaniel L.
  • Verified Homebuyer
  • May 10, 2022
  • Hanford, CA

My biggest complaint was being told if our loan closings was late we would have to pay a fee per day being late. Lennar was however not held to the same standard when delays occurred. Especially during Covid that needs to be amended

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

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