Lennar Reviews

I had a pleasant experience with my construction manager and my warranty tech that met me on site and explained everything to me. They both wonderful and only because of them, would I rate this super high. The absolute worst part of this experience was my Lennar Sales Rep. Martha didn't really explain anything I had asked her to. She just gave me the basic information and showed me the house. Thankfully, when I went to a different Lennar Sales Rep (Princeton Lennar was amazing!) the week before that explained everything very well and took care of me. I just wasn't approved for the house with them, so they referred me to the Crandall area. Back to the Crandall Lennar Sales Rep. The Rep avoided many questions both me and my real estate agent would ask. I had texted her a few times to get answers to some basic questions, then she would just call me instead while I was occupied elsewhere. The calls weren't super helpful, I had an issue where my home keys didn't have the tag of where my mailbox was, and my sales rep called me just to complain and mention "oh you should have the tag in there that tells you where your mailbox is" after multiple times I told her, nothing was in the envelope. I informed her I still had the envelope and all it's contents still in there, but she called me 3x times to tell me "it should be in there". All 3x I answered her call, that's all she would say and never actually got me an answer. I ended up walking around the neighborhood for about 2 hours trying every mailbox I could. Just an overall terrible experience with the sales rep. But everyone else was amazing! Construction manager was fantastic and super receptive. He personally showed up on my key day and verified they fixed the counter top for me. Warranty tech was well spoken and super knowledgeable. I am pretty sure I may have asked him some silly questions and he was professional about it! ... More

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

I absolutely love my home. The experience with Lennar Lenders was horrible to say the least. Communication was terrible and the constant arguing between my realtor and the lender was so unprofessional via email was just over the top. I ended up going with a different lending company and everything from that point on was AMAZING. I received daily updates and the lenders made sure to keep me informed via phone calls and emails. The incentives were even better. Do your research and remember you are important and also that you do not have to go through Lennar Lenders for incentives.

I only had an issue with the underwriter. My loan officer was a pure angel as well as my realtor.

Ronnie our realtor is Amazing! Ian our contractor is also Amazing. We love our home and we have great neighbors. However most of the neighbors agree that gutters should have already been installed plus hardware for bathrooms. Light fixtures are antiquated. Lots of caulking in bathroom and shower was not completed. Front door lock is hard to lock. HOA is very difficult to work with, they control everything about your home. You can’t even change your mulch or bark without asking for approval not to mention buying a tree or a bush.All the neighbors complain about HOA.

I am very unhappy with my buying experience with Lennar. The mortgage team had trouble compiling documents, requested the same documents multiple times, had to close twice as they provided incorrect forms, etc.

Kara and Peggy in the sales office are BEYOND responsive and kind! They updated me every step of the way and demonstrated keen responsiveness to all my questions and were flexible and patient. Construction manager Mike also very amicable! Business office that dealt with the loan portion was a headache but all in all I got where I needed to be and LOVE my new home so far!

I initially started working with one man he was no help helping me answer my questions. Meant with him twice before a purchased my home. Then he was gone. No one ever contacted me again. Tried to call and got no answer. Finally I drove up here to see what was going on and I was told he left the company. That was it. Finally I was told someone would contact me . No one did. I drove here again. Approximately 2 hour drive. This man in the office said he had a headache and couldn’t talk to me because he was going to lunch. I waited with my friend, another hour and a half when he returned. I walked in his office and said I just have a few questions about my contract. He grabbed my contract looked at what I had circled threw it at me, tearing it and said go home and read it again. My friend and I were in shock! I had just spent over 6 hundred thousand dollars and I was treated this badly. I went to a lawyer to get out of the contract but was told I was stuck! I was so terrified I had made the biggest mistake of my life. Nothing changed until I finally got word the home was finally ready. I had been assigned a new rep and she answered my calls . After I moved in the cooperation was unbelievably better. My girl assigned to fix the things that had to be changed were handled so well and the people were so friendly and supportive and followed through beautifully. But the beginning was so horrible that I have a hard time getting past it. ... More

Buying a new home from Lennar began with our excitement about owning a brand new place. Lennar Construction builds a good product, and they have been responsive in the fixes and finishing touches of our new house. We also used Lennar Mortgage as our mortgage source, incentivized by the $5k discount offered at closing. But this meant the buying process had my wife and me on one side of the contract, and The huge Lennar company—Seller and Mortgage arms—on the other. They drove the whole process, relentlessly and unilaterally, always at their convenience and pace, and penalized us when we couldn’t meet the unrealistic deadlines they imposed, due to delays which they knew were outside our control. We felt batted around and manipulated. In the end Lennar charged us far more than that $5k at closing. Buying from a private seller, using an independent mortgage source, would have been a much fairer and better experience for us. ... More

I would never want to work with Lennar mortgage again. I have bought several homes before and this was the worse experience. The house seems good so far and maintenance has been excellent.

Poor communication during buying with sales finance and title people once we gave our Ernest money no one cared to talk anymore it seemed. I had to call and chase people down to get updates and answers and didn’t get that first time home buyer experience pretty much left in the dark till the day we closed and it was all about two minutes of here’s your keys congrats bye But anything after the home buying experience has been great if we have had any issue our ccr has been awesome he stays on top of things and stays in contact with us to give any updates available great customer service on his end ... More

The overall homebuying process was one of the most stressful and unpleasant things I've ever been through... That being said, we'd do it all over again. We originally went into contract in 10/2021. Our purchase was contingent on the sale of our (at the time) current residence. Lennar made us agree that we would close on the sale of our current home by the beginning on 12/2021 in order to move into our new (Lennar) home in 1/2022. We held up our end of the contract, they did not, and as time went on it was very clear everyone knew there was no way the home would be done by then. Our family was left without a place to live until the end of 5/2022, when we moved in. We were told to "just stay with family" or "find temp housing". Both my husband and I are from other parts of the state/country with no local family and temp housing that accepts pets was very costly. Lennar agreed to reimburse us for the difference between the temp housing and our new house payment, but that still would have required us to front the nearly $20k+ it would have cost. Title was THE WORST. Their emails were rude, they were VERY unresponsive and they weren't always completely honest. We were passed along to 3 different sales agents and I was never really sure who was calling/texting me - That being said, Amy, Victoria and Amanda (who I spoke to the majority of the transaction) were all very nice and patient with me. The only way we could get reasonably accurate time frames/updates was to come to the homesite and speak to the construction team - I have nothing but positive things to say about Russ, Shane and Jason. We were the first ones in this series to move-in (so they're still out here building) and they are still super helpful when we have questions, minor fixes, etc. Ultimately, we found out we recorded at 5:09pm on the final day of closing... the day our rate lock expired. Needless to say, by the time they called me, I was in tears. We were told via phone we closed and given a lockbox code so we could come to the home and let ourselves in. No gift basket, no welcome note, nothing I expected from a company as esteemed as Lennar. In fact, to date, I've never met any of our sales agents. In the end, Lennar is reimbursing us for the cost of our movers and storage, they credited us $2300 on the purchase of the home and they covered the first 5 business days of gas/electric/water services. In the end, we LOVE our home. The craftmanship is better than we expected from a tract builder, the finishes are beautiful and we LOVE our new neighborhood. We're within walking distance of 3 really nice parks, with a very large soccer/baseball complex going in as we speak. Even if we knew how awful the experience would be before going into contract, we still would have moved forward with the purchase because we are so in love with our new home/neighborhood. ... More

Mike was very helpful with the process, and made things easy to understand.

Lennar charged me an excessive daily fee for delayed closing beyond my control. The sales rep was callous and insensitive,. She tried very hard to take my home from me in order for Lennar a multi billion dollar company to benefit from the drastic increase in housing prices in the 8 months since I signed the contract which was before building began. I felt terrorized and victimized.. It was very traumatic

Derrick was very helpful and made sure we was taken care of

The process of buying the home was a mess.

Very confusing, offers of help were hollow

Just ok customer service from the entire staff, terrible service from their Lennar Mortgage though. I used to trust Lennar a lot, this was my 5th prop with them and never had these issues of poor customer service and hidden fees in mortgage and delays but this time it was not worth it. I only give less stars because of customer service, their people interactions and Lennar mortgage. Value for money and quality of house is good and there are no hidden surprises in cost and delivery.

There were a few items that did not appear to be installed correctly when we moved into our home. However, Lennar customer service is probably the best we experienced. Their reps are very polite, responsive and professional taking care of any little detail that comes up.

Never received call backs when requested, i always had to do a follow ups in order to move forward. basically i did the Job of a Real state agent with 0 commissions.

The entire friend end process to buying a home with Lennar was a nightmare dealing with Sandra, Amanda and their manager during the process to get approved for a loan. Had to be some of the worst customer service I've ever experienced. Steve Renshaw was the one exception to a breath of fresh air with his knowledge and professionalism. The home itself looked great and the project manager Dan was great to deal with. Upon moving in we've noticed a few more hiccups here and there, but overall satisfied with the home and neighborhood. They respond quickly to necessary repairs or maintenance

The builders were great, the mortgage people were great but the initial sales rep, Andy, was a pain to work with making the overall experience terrible. I had to run down answers to my questions on the status of my house/lot several times and when questioning what the hold up was I was only ever told no updates. For a first time home buying experience it was pretty terrible.

Overall experience was OK. We bought a spec home and we’re super frustrated that we were not able to make any upgrades. We wanted to pay more money and weren’t able to. Very frustrating.

The house is fine. The lending process with Lennar is a complete nightmare. It's never good when I'm forced to threaten with legal action while dealing with a loan officer. The closing date was stalled for 4 days due to Lennar's ineptness in this matter. I would definitely recommend using another finance group if you can get a decent rate.

Depending on your sales associate and building manager be prepared to go through a hassle of a process