Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21898 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - We had a good experience with Lennar.
- Anonymous
- Verified Homebuyer
- May 06, 2022
- Spring Hill, TN
We had a good experience with Lennar. The overall quality is as per the price you pay. It will be good if they can allow little bit of customizations. Their overall response to the issues is good.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Ryan R
- Anonymous
- Verified Homebuyer
- May 06, 2022
- Fort Myers, FL
Our sales rep and project manager were amazing. We love our new home and community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
the floor plan
- Brandon N.
- Verified Homebuyer
- May 03, 2022
- Kent, WA
Lennar's associates were quick to response to our concerns/questions. Additionally, they guided us every step of the way to purchase a beautiful home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The response to problems in workmanship upon first moving in is very good.
- Barbara S.
- Verified Homebuyer
- May 03, 2022
- Santa Clarita, CA
Lori was very helpful throughout the buying process. The maintenance guys have been very responsive.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Kevin is horrible
- Jennifer M.
- Verified Homebuyer
- May 03, 2022
- Summerville, SC
Kevin is horrible. Lennar mortgage ran my social security number without my consent. I had told Kevin that I had my one lender but he would not listen. I felt like he took advantage of me because I was a single mom doing this on my own.
Lennar responded:
Hi Jennifer, thank you so much for sharing this feedback. We take the home buying process very seriously and would like to apologize for the poor support and customer service you experienced. If there is ever anything we can do to help, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Good value but will always be issues
- Flint B.
- Verified Homebuyer
- May 03, 2022
- Firestone, CO
Delayed due to Covid and supply chain issues.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - Everything was pleasant except the experience with Lennar Mortgage.
- Kiranreddy J.
- Verified Homebuyer
- May 03, 2022
- Fresno, CA
Everything was pleasant except the experience with Lennar Mortgage. The loan officer was clueless about what was going on. I worked with Lennar Mortgage before but they were all knowledgeable and were prompt. This was a very bad experience.
Lennar responded:
Hi Kiranreddy, thank you for taking time to share this review. We are sorry to hear you had a poor experience with the mortgage team, we appreciate the feedback. We are here to help, so if you ever have anything that needs additional follow up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 5
Trustworthiness 3
Responsiveness 2
Lennar - Good home designs, but could use some improvement.
- Jean C.
- Verified Homebuyer
- May 03, 2022
- Huntley, IL
Good home designs, but could use some improvement. ie. outlet placement, pod light placement, space in utility room, width of bathroom doorways, and options for grab bars.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Construction managers Brandon and Lauren, and our customer care representative Duke. Their all great!!
- Anonymous
- Verified Homebuyer
- May 03, 2022
- Henderson, NV
Our salesperson, and our construction managers, along with the customer care (warranty) representatives were all great! For whatever reason, I feel as if the trades don’t pay attention to the small details. Making it necessary to put in a claim and wait an above average time to get it rectified. That being said. This is our third Lennar home and we couldn’t be happier with the home, and how well we were treated!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Customer service is still alive at Roxbury
- William T.
- Verified Homebuyer
- May 03, 2022
- North Las Vegas, NV
Al Mendoza and Harold our customer service rep are very quick with helping and solving our issues as they arise. We love living here and enjoy our home very much. Thanks for having such caring and responsible Lennar representatives to be at our beck and call.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Positive experience, would by Lennar again.
- George M.
- Verified Homebuyer
- May 03, 2022
- Henderson, NV
Positive experience, would by Lennar again.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Lizz my sales agent was amazing, she helped out with every step
- Edgar E.
- Verified Homebuyer
- May 03, 2022
- Baytown, TX
Lizz my sales agent was amazing, she helped out with every step in the process , always had an answer for me and always in a timely manner, great communication and updates!
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Nice house, good community
- Mark R.
- Verified Homebuyer
- May 03, 2022
- Santa Clarita, CA
Overall good product built, maintained, and sold by good people. Promised repairs take a long time to complete. We’re quite happy to be here.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Lennar - This is my second Lennar home.
- Anonymous
- Verified Homebuyer
- May 03, 2022
- Las Vegas, NV
This is my second Lennar home. I purchased this home because of the craftsmanship in my first Lennar home. Unfortunately Lennar did cut corners in the craftsmanship in my new home which was twice the price as my first Lennar home.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
The quality and friend sales office.
- Hunter W.
- Verified Homebuyer
- May 03, 2022
- Fate, TX
I will definitely recommend my friends to buyer new homes from Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
outside
- Anonymous
- Verified Homebuyer
- May 03, 2022
- Yorkville, IL
the goal is to finish the homes so the buyers can move in, but the outside is an issue when the have to come back to pave the garage space the steps not finish to even have guest over, I understand this all comes at a later day but 2 months is a little unexpected , not sure if there waiting to finish the other homes so they can do this all at once , which is not fair to the buyers who already closed on there home
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Really good experience with Lennar builders 100% happpy
- Muralikrishna P.
- Verified Homebuyer
- May 03, 2022
- Fortville, IN
Lennar builder giving 100% quality and maintaining industry standards for building the homes. I am really happy buying home from Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great buying experience from all aspects.
- Anonymous
- Verified Homebuyer
- May 03, 2022
- Shenandoah Junction, WV
Great buying experience from all aspects.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great people
- Margaret H.
- Verified Homebuyer
- May 03, 2022
- Forest Grove, OR
My customer care representative Alison was wonderful; very responsive and helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The craftsmanship and workmanship of value compared to the price I paid is very disappointing
- Richard S.
- Verified Homebuyer
- May 03, 2022
- Valencia, CA
The craftsmanship and workmanship of value compared to the price I paid is very disappointing
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 3
Horrible Closing process
- Ellis C.
- Verified Homebuyer
- May 03, 2022
- Morris Plains, NJ
Closing process was poorly managed, unprofessional.
Lennar responded:
Hi Ellis, thank you for the review. We want to apologize for the issues you experienced during the closing process and poor service you were provided. If you ever have any items that need further attention, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 5
Trustworthiness 1
Responsiveness 1
Rush to close, no follow-ups (except on site team), failed promises from Corporate Lennar.
- Jeff C.
- Verified Homebuyer
- May 03, 2022
- Lakewood Ranch, FL
Very rushed closing with hundreds of punch list items, some not fixed yet. Warranty service which is supposed to start at 30 Days is just now contacting us at 60 days. Sales and Finance teams delivered, and Construction team helpful, but corporate control of the process and follow up is non-existant.
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Everything is well, i bought the house to rent
- Daniel B.
- Verified Homebuyer
- May 03, 2022
- Kissimmee, FL
Everything is well, i bought the house to rent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Betsy in the sales office is fantastic, she should run the whole operation
- Anonymous
- Verified Homebuyer
- May 03, 2022
- Rockville, MD
Betsy in sales is responsive and patient. She was very helpful. Unfortunately I needed to bother her often because the construction side of things was a 0.5 out of 10. I actually needed to contact lennar customer care after closing because my punch list was never completed but I was asked multiple times to sign off on these items. Very disappointing and stressful. I felt pressured to close on an incomplete home and had to strongly advocate for myself.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 3
Totally dissapointed with the entire home buying experience with Lennar
- Anonymous
- Verified Homebuyer
- May 03, 2022
- Hillsboro, OR
The entire experience was really bad for us On the day of “celebration” there was still fencing that needed to be STARTED apart from the many many issues that needed to be addressed in tbe house . On the day of handing over the keys , the house wasnt cleaned , fencing wasnt done . And AFTER we moved in , random people would showup at our house and start working on stuff .
Lennar responded:
Hi, thank you for sharing a review. We are so sorry to hear about the state of your home and poor communication you received for those items after closing. If there is anything our team can do to help, please send us a message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
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