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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18743 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18743 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Overall experience

  • Debra C.
  • Verified HomeBuyer
  • June 26, 2021
  • Buckeye, AZ

Post-ownership service has been great. Pre-ownership service was non-existent, therefore the low rating. The fact that we received one plat map that had been revised, but we weren't given a copy of the revision for over a month was cause for a law suit, which we elected not to do. They moved the foundation 4 feet which caused us to have to knock down a wall and move the a/c unit to bring equipment into the back yard for a pool build (at our expense). When asked before framing was completed, if the gate and a/c unit could be moved to the now "short side", we were told no. When asked if we ...

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Very poor workmanship, we felt some of the contractors did not

  • Anonymous
  • Verified HomeBuyer
  • June 20, 2021
  • Otsego, MN

Very poor workmanship, we felt some of the contractors did not take pride in their work (ceiling with flat spots, tape joints visible, paint on carpet, crooked walls, door trim that doesn't align, all trim nail holes are very visible, crooked fireplace stones, and more. There are multiple issues that need to be fixed, replaced or redone. Also poor communication between sales team and us, were told different closing date and pushed out two months.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Lennar - contractors doing the work were terrible.

  • Christopher K.
  • Verified HomeBuyer
  • June 15, 2021
  • Huntersville, NC

contractors doing the work were terrible. way too many things needed to be fixed after closing

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Lennar - I feel like the materials were cheap.

  • Lucyannette R.
  • Verified HomeBuyer
  • June 15, 2021
  • New Port Richey, FL

I feel like the materials were cheap. Like the paint. It’s horrible. It stains super easy and when you try to clean it up, the whole paint comes off the wall. The washer and dryer are so basic that the washer makes a very loud noise while washing and the dryer leaves all the lint in the clothes. When you put in a ticket for something to be looked at, they take weeks and weeks to respond and then you have to wait again weeks to have someone come out.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2021
  • Hillsboro, OR

The buying experience with the realter and loan officers was by far the best. After that, the issues we continue to notice....workmanship is horrible.

Total Score 3


Quality 2

Trustworthiness 2

Value 1

Responsiveness 3

Not being able to make minor changes, even at my expense..

  • Daniel H.
  • Verified HomeBuyer
  • May 07, 2021
  • Buckeye, AZ

Make sure you know what you are getting into !!!!

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Builder dodnt use the quality materials

  • Supriya P.
  • Verified HomeBuyer
  • April 28, 2021
  • Punta Gorda, FL

Builder dodnt use the quality materials

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor Workmanship - Its All About Moving On To The Next House

  • Franklin Y.
  • Verified HomeBuyer
  • April 20, 2021
  • Lakewood Ranch, FL

Workmanship was disappointing. The subcontractors are paid by the house so they are incentivized to move quickly to maximize how much they make. This does not result in quality work. In our house the ceiling is out of plumb by at least two inches, the windows are scratched and gouged, appliances dented, cabinets defective, trimwork cracked and poorly caulked/painted and the list goes on. We are still waiting four months after closing to correct many of these issues. It appears that Lennar has little concern with customer satisfaction and is only about closing and moving on to the next ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Final product not what it should be

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2021
  • Aurora, CO

Sales office does a great job of pushing the product, but final product lacks in professionalism, quality, and attention to detail. Be prepared to pay and fix things yourself the right way or accept a less than professional job at each service request.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Unresponsive.

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Sparks, NV

After buying our home, we have had several issues with setting up the Next Gen features. Lennar has been either unwilling or unable to help us resolve these issues, and now, almost 5 months later, the issue STILL isn’t resolved and we are having to pay someone else to come fix it. Our multiple calls to lennar go unreturned and it is frustrating.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - It seems like everything that needs to be fixed was something

  • Denise R.
  • Verified HomeBuyer
  • October 28, 2020
  • Hudson, FL

It seems like everything that needs to be fixed was something not covered. They do respond quickly but it’s nothing that they are responsible for

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Probably won’t build with Lennar again

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2020
  • Richmond, TX

We were pretty disappointed in the quality, were told things would happen that didn’t, and still have issues that haven’t been resolved that we requested 4 months ago...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - quality control is poor.

  • Xiaoyu C.
  • Verified HomeBuyer
  • April 28, 2020
  • Pomona, CA

quality control is poor. too many things need to be fixed after moved in. It’s very time consuming.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Terrible craftsmanship but nice house

  • George H.
  • Verified HomeBuyer
  • April 16, 2020
  • Glen Burnie, MD

We really like our house, but we were misled about our community and the quality of the house. Also, I can’t imagine worse craftsmanship. After living in the house for only two months, we have 30+ nail pops, cracked floor in multiple places, cracked windows, and a ton of other cosmetic issues as a result of them rushing. It just seems like the house was built to look nice for showings, but not last. The worst part is Lennar’s management will not respond to my calls or emails. I will not buy Lennar again.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - Nice house visually and plenty of space but items used are poor

  • Amy T.
  • Verified HomeBuyer
  • April 07, 2020
  • Parker, CO

Nice house visually and plenty of space but items used are poor quality.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Terrible workmanship & materials

  • JIN K.
  • Verified HomeBuyer
  • March 25, 2020
  • Sugar Hill, GA

It's been more than 4 months since the closing, and we still have major unresolved issues in the house that had been identified during the final walkthrough. We have also had major structural issues with the plumbing and the roof, which required emergency repair services. I strongly recommend that you do not buy a house from Lennar.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Overpriced

  • Mary L.
  • Verified HomeBuyer
  • March 17, 2020
  • Las Vegas, NV

The way the home is angled on the lot I have no privacy from my next door neighbors. Their back door is facing my back door pretty much. And the corners to close to one another. I can hear my neighbors slamming their door shut every day that’s how close we are. I’m planning on moving and finding something more private. Quality of certain things in the home questionable. Shower drain and kitchen countertops. Very upset about the low grade carpet and padding. I asked to upgrade my carpet and think I even paid extra. But found out I didn’t receive upgraded carpet or padding. So where’s my ...

Total Score 3


Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Disappointed

  • MATTHEW P.
  • Verified HomeBuyer
  • March 17, 2020
  • Frederick, MD

There seem to be a lot of problems with these Lennar townhomes such as the cheap materials and bad workmanship. Cheap flooring, carpet coming apart, floor squeaking, paint overspray, ceiling uneven, bad HVAC work. The caps in the streey for the water are broken off and not replaced so there are big holes in the road where someone could step into. A lot of neighbors were lied to about the neighborhood including myself, we were told there would be no building behind our homes to block the mountain view which why i purchased here.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

6 months after purchase

  • Kimberly D.
  • Verified HomeBuyer
  • March 04, 2020
  • Fort Mill, SC

Boy have I changed my opinion, and not for the better.

Total Score 3


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Quite disappointing for a returning buyer

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Raleigh, NC

I went with Lennar thought I had few other options, based on my first home experience which was positive. This time the house got into series of repairs in first month. Now, I’m following up for reimbursement but the response is very slow

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Warranty department is horrible

  • Nathan P.
  • Verified HomeBuyer
  • March 02, 2020
  • Thornton, CO

Warranty subs don’t finish on the same day and don’t clean up. I have missed a lot of work due to this. I am also waiting on fix to my carpet padding that has a lot of hard plastic chunks in it?

Lennar responded:
Hi Nathan, thank you for sharing your feedback about your experience with the warranty team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Unfinished work and poor craftsmanship

  • Curtis N.
  • Verified HomeBuyer
  • February 26, 2020
  • Mesa, AZ

We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. ...

Lennar responded:
Hi Curtis, thank you for sharing these details about your experience with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not happy

  • Denise F.
  • Verified HomeBuyer
  • November 21, 2019
  • Orlando, FL

I’ve been in my home for six months now and I’m still waiting on things that I was promised would get fixed to standards from my walk thru before I signed at closing

Total Score 3


Quality 1

Trustworthiness 2

Value 4

Responsiveness 1

Sad

  • Terry W.
  • Verified HomeBuyer
  • October 02, 2019
  • El Dorado Hills, CA

Disappointed and Misled

Lennar responded:
Hi Terry, thank you for your feedback. We are sorry you feel this way. If you could please share any additional comments with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

So disappointed!

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2019
  • Mount Pleasant, SC

Disappointed to discover that our new home needs so many fixes/has so many deficiencies (including code violations). Would think that, for the price we paid, quality of materials and workmanship would have been better.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

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