
Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18743 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Leaks in ceiling with no happy resolution
- Melissa K.
- Verified HomeBuyer
- September 24, 2019
- Vancouver, WA
Lennar doesn’t seem to care that my repairs were not to my satisfaction. Also, was promised a new furnace filter and never received it.
Lennar responded:
Hi Melissa, thank you for providing this feedback about your experience with Lennar. We are sorry to hear about the quality of the repairs. If you have any outstanding items that you would like us to review for you, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Very very rude customer service and no one addresses any pending issues
- Anonymous
- Verified HomeBuyer
- July 11, 2019
- Holly Springs, NC
lots of electrical issues and when you call call center(customer service) they are rude and keep telling you that they are trying to reach out the contractor but since they are out in the field, its tough to get in touch with them. we have been in house for almost 5 months and still have issues pending since we moved in.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the level of service you have received. Please send a message to us at corporatecustomercare@lennar.com with the information about outstanding items, as well as the call center number you are reaching out to, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Poor workmanship
- Erica B.
- Verified HomeBuyer
- July 01, 2019
- Orlando, FL
The house was sloppily put together and there were a lot of issues that took months to fix after I moved in. I had to take too many days off work to address all the issues. Grout work was sloppy, there were painting issues and issues with my ceiling. The garage cement had too many holes and looks poorly constructed. The house was also never cleaned and there was dirt all over when I moved in.
Lennar responded:
Hi Erica, thank you for sharing your comments about your home. We are sorry to hear about the difficulties you had. Please send us a message at corporatecustomercare@lennar.com with any additional feedback or outstanding items you would like for us to review. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Final touches aren't getting finished
- Hollie K.
- Verified HomeBuyer
- June 27, 2019
- Bluffdale, UT
I've had 4 major building issues that needed to be addressed. Furnace pipes installed incorrectly caused motor to burn out, dryer outlet was originally installed as a stove outlet and got that replaced, bur first it caught on fire, dryer vent not brought out correctly from sheetrock so my dryer wasn't able to work properly and my exterior vents were spray painted over causing my basement to overheat and water condensed on my pipes. Still lots of minor finish work that I'm hoping will get taken care of. I feel like once you sign your papers, you get abandoned if you need help afterwards.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Just bought because the view
- Igor K.
- Verified HomeBuyer
- June 27, 2019
- Winter Garden, FL
workmanship and materials used on construction are very poor, we need to talk with many guys to solve small issues in the house and it´s take a lot of time. at the end we also have problems to install our fence as lennar didn´t let the metal pins installed.
Lennar responded:
Hi Igor, thank you for your comments. We're glad you're enjoying the view! Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Horrible Quality while hiding Flaws and Mistakes…
- Anonymous
- Verified HomeBuyer
- September 22, 2025
- Estero, FL
Overall the buying experience was your typical one…Nothing special. However I would not recommend Lennar Homes as their workmanship and quality of materials used are extremely poor. I have found holes where they didn’t bother fixing because they covered it up with equipment or other items. Homes are built so fast that there is no possible way to have it deemed even sub-par. The electrical wiring is not copper…It’s just wrapped with copper such that when a wire is pulled it simply snaps. Lennar uses the most cheapest material they can find from the quartz countertop (and it’s a mix of ...
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Disappointed
- Carla E.
- Verified HomeBuyer
- September 03, 2025
- Forney, TX
The home buying process was some what easy. But the home was poorly put together. The caulking throughout the home was poorly done. The weather stripping around the doors is spotty. I've had problems with the breaker box, dishwasher, and outlets, and no utility closet. Jusr 3 bedrooms, 2 barhs. I have no doorbell, no shower door, and no towel bars. The worst part is that my neighborhood is accepting Section 8. Which is something I heard that Lennar approves of. I never would have purchased a home through Lennar if I had this information upfront. Lessons have been learned. Do your ...
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Loan process excellent! Everything else bad!
- Anonymous
- Verified HomeBuyer
- August 20, 2025
- Dade City, FL
From the start, salesman lied about what was included in HOA fees. There were many many construction defects with the home - from plumbing, to electrical to carpentry, appliances, tile, garage flooring etc. Lennar needs to spend more money on the various different trades so as to not have so many things that need to be repaired or replaced before homeowners move in and afterwards as well. The after home purchase was horrible. The loan process was the absolute best!
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Lennar Mortgage Great! Lennar Sales horrible
- Tracey M.
- Verified HomeBuyer
- August 06, 2025
- Parrish, FL
Lennar Mortgage is great Melissa and Jodi were amazing with the process!! As far as Lennar Sales Office, very dishonest, the quality of the home and quality of materials used, attention to detail is horrible.
Total Score 3
Quality 2
Trustworthiness 1
Value 1
Responsiveness 3
Terrible
- R Mark B.
- Verified HomeBuyer
- July 08, 2025
- Loris, SC
First I was told bu 2 people home would be cleaned when I got here, it was not cleaned and we had to get here at 6 AM to clean before movers came at 8. Then the hot water shutoff broke off, looked like had been broke and glued back together was told plumber called twice no one ever showed up for several weeks, HVAC was out for a week motor broke in attic. HVAC people put a window unit in, can't imagine my electric bill is going to be. Threhold for front door had shims, wood cracked was pointed out during inspection never fixed when asked was told it was done and it was not. I closed from ...
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Weird buying experience
- Brittany V.
- Verified HomeBuyer
- July 08, 2025
- Perris, CA
The people handling the loan took forever to respond, would not read emails I sent them before asking me for information, information which I clearly stated in the email I sent. Quality control seemed to miss an extremely crooked window, an EV charger that was installed upside down and with a connection that doesn’t work. No Lennar is stating they won’t pay for the adapter or fix the issue. I do not like I could not change the countertop or cabinets, I can’t believe a master bathroom is sold as a tub/shower combo without the option to change it. Didn’t like the very limited ...
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Mold
- Eric W.
- Verified HomeBuyer
- June 18, 2025
- Portage, IN
Mold growing in basement within 2 weeks of moving in. Builder told me it’s my problem now. So much for warranty
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Overpriced low quality home.
- Joe L.
- Verified HomeBuyer
- June 04, 2025
- Eagle Mountain, UT
I was only in town for three days looking at homes and was in a hurry to make a purchase, as I was moving to Utah within two months. In hindsight, I blame myself for not taking more time to inspect the home more closely. If I had the chance to do it over again, I would not have purchased this home. Lennar doesn’t put much thought into their home designs. The cabinets are cheaply made,two drawers fell apart within the first week. The shower glass in the master bedroom is too short, causing water to splash over the top onto the walls and floors. The closet rods weren’t installed properly, and ...
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Not much I can say about him.
- Dorel M.
- Verified HomeBuyer
- May 19, 2025
- Crosby, TX
Lennar could benefit if they had more employees like Bonita. My questions were always answered and if Bonita didn't know the answer she would let me know she would find out and get back to me. She always follow through. I always felt like I was pulling teeth with Mary Jo and therefore Bonita was like my lifeline. I have referred a couple of friends but, I also told them about the response or lack of good response from Mary Jo.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Lennar Experience
- Paul M.
- Verified HomeBuyer
- May 07, 2025
- New Caney, TX
Dealing with our sales person Jenna was good. Dealing with the QC person Lauren, bad experience, unprofessional and couldn’t care less. Dealing with construction manager Brian, wasted time, bad experience. Dealing with Lennar Mortgage Shana /Kara, worst experience, poor communication, unprofessional. Dealing with Lennar Title Hayley and team, good experience. Dealing with repair team / warranty / repair request, total failure. Love the location, love the house. The Lennar experience, would not do it again.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Home warranty
- Michael A.
- Verified HomeBuyer
- April 15, 2025
- Sparks, NV
New house and home warranty is garbage I will let people know about this and people looking at the new homes on the weekends
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Second time buyers not happy this time
- Luis Rafael C.
- Verified HomeBuyer
- April 08, 2025
- Kissimmee, FL
This is our second (and last) Lennar home. Our first experience was excellent, good quality in all aspects. This time has been totally different, poor quality of frames, finishes and details. Two months after moving we’re waiting for many details to be addressed by the quality department. So sad to realize how a company like Lennar has decreased its quality in such a dramatic pace. If you decide to buy Lennar be sure to do the inspection before closing.
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Good Luck
- Anonymous
- Verified HomeBuyer
- January 25, 2025
- Vail, AZ
The buying experience went smoothly. The problems occur after purchase if something needs attention. I would give them a zero but they did contact me to blow me off.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Unseen Quality Issues
- Kimberly Z.
- Verified HomeBuyer
- January 23, 2025
- Punta Gorda, FL
Lennar profits depend on mass production of homes. Improvement can be made by staffing the on site construction mgr. positions. This will ensure a higher quality product (home) with less issues that homeowners request to fix in the first year. Labor contractors standards of quality are much lower than what the Lennar executives expect. To maintain Lennar idea of quality home and reputation of customer service, there needs to be more inspection, rapid response to issues, and observation of labor contractors. The Warrenty Mgr. tries to resolve issues, yet is too overwhelmed. Need more support ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
had to argue to get what was promised
- Stanley K.
- Verified HomeBuyer
- January 16, 2025
- New Braunfels, TX
roof leaks large holes animals can get in attic their fix was spray foam paint is pealing cabinets stink and the over smoke is bad the over is new and puts out so much heat at the vent that you can’t leave anything on the top
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Cheap material used sheetrock. Floor nails are lifted causing foot injuries
- Bharat S.
- Verified HomeBuyer
- November 15, 2024
- Titusville, NJ
Response time to complaints is poor.
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Nice House But Do Not Trust Anyone - They Are Bullies Including Corporate
- Jonathan P.
- Verified HomeBuyer
- October 02, 2024
- Westfield, IN
The house is nice. Seems to be built well but Lennar falls short on the last mile. I did my best to clear up expectations up front during the sales cycle. This included HVAC and a few smaller items like the front door. I was told everything was taken care of. However, that was a joke. I am working with the Vice President of Customer Experience and let's just say I have to repeatedly ask him for the correct expectations outside of what he thinks is correct. If it was a lack of training, that would be acceptable. However, I was provided with over 10 different points of view on the HVAC system ...
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Very bad, emotional headache
- Christopher S.
- Verified HomeBuyer
- September 25, 2024
- Wimauma, FL
Don't like the fact that we don't have a pool and we are told that there is no time frame on when it will be completed. So we are forced to spend money on water parks and the lagoon so our kids to die from heat
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 1
Lack luster purchase!
- Mathieu D.
- Verified HomeBuyer
- September 24, 2024
- Land O' Lakes, FL
Accountability was the key issue with our build. Arriving at our initial pre-closing inspection, our Construction Manager was not there. He was on vacation and had not advised of another CM to take his place. MOST of our cosmetic walk through items were ignored. Larger items like cabinet replacements, holes in the walls, filthy tile grout.... all avoided. The hinges on most of our interior doors use multiple types of hardware, utilizing drywall screws, galvanized and Zinc screws. The carpet installed in the house was the cheaper carpet initially, and luckily for us, our local realtor was ...
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
C
- Anonymous
- Verified HomeBuyer
- September 18, 2024
- San Antonio, TX
The walls are buildt with only insulated card board and hardi plank.
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
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