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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21898 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21898 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - I just bought the home and the appliances needed to switched

  • Sharmila S.
  • Verified Homebuyer
  • April 26, 2022
  • Kissimmee, FL

I just bought the home and the appliances needed to switched out abs a bathroom leak started. All of this is putting my property on pause for a month due to lack of builders attention and appliances are the worse!

Lennar responded:
Hi Sharmila, thank you for sharing a review. We would like to apologize for the issues you have experienced with your new home and the frustration you must be facing due to ongoing work that needs to be completed. If there are any additional items that need further follow up, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 3

Lennar -

  • Marilyn M.
  • Verified Homebuyer
  • April 26, 2022
  • Hudson, FL

Love walking in my house. The view outside my glass sliding door is enchanting. I see water. Trees, and sometimes birds.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 4

I dealt with good people who may be overworked.

  • Damian D.
  • Verified Homebuyer
  • April 26, 2022
  • Henderson, NV

The experience dealing with Lennar was very good, soup to nuts, but everyone feels overworked. This means things were not always smooth, but once focused all good. Workmanship from the trades was a big concern. the trades are hurting, so not sure what Lennar could do to help that.

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 4

The total ineptitude of Lennar from top to bottom surprised me. The Lennar tag line should be “Quantity over Quality”.

  • John H.
  • Verified Homebuyer
  • April 26, 2022
  • Ave Maria, FL

Lennar turned what should have a been pleasant experience into a nightmare! If I had known then what I know now about the Lennar process and the agonizing efforts to get things fixed, I would never have bought a Lennar home in this community. I only hope that once the community is completed my experience becomes more positive.

Lennar responded:
Hi John, thank you for sharing this review. We are sorry to hear about your poor experience on what should absolutely be a time of happiness and celebration. If you ever have any items that require further attention, please do not hesitate to contact our team at corporatecustomercare@lennar.com and we will do our best to assist. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

Communication and responsiveness

  • Tamara B.
  • Verified Homebuyer
  • April 26, 2022
  • Woodburn, OR

Lennar staff kept me informed about the progress throughout the construction process, and they were responsive regarding some issues that popped up after closing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Easy closing .

  • Timothy C.
  • Verified Homebuyer
  • April 26, 2022
  • Lino Lakes, MN

So far the experience has been positive with very easy remote online closing. This is our third Lennar home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

I like Lennar, its good.

  • Abul M.
  • Verified Homebuyer
  • April 26, 2022
  • Princeton, TX

I have good experience with Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor workmanship

  • Dwayne D.
  • Verified Homebuyer
  • April 26, 2022
  • Las Vegas, NV

Slammed together homes. Company knowingly closing homes with many defects they hope will be overlooked

Lennar responded:
Hi Dwayne, thank you for taking time to share a review. We want to apologize for the poor experience you have outlined due to the workmanship in your home. If you have any items that remain outstanding, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Good experiences,but purchase prices are more higher

  • Zerong L.
  • Verified Homebuyer
  • April 26, 2022
  • Winter Garden, FL

Good experiences,but purchase prices are more higher

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Fast response and resolution from the warranty team - much appreciated!

  • Anonymous
  • Verified Homebuyer
  • April 26, 2022
  • Cary, NC

Fast response and resolution from the warranty team - much appreciated!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Caren is excellent

  • Robert L.
  • Verified Homebuyer
  • April 26, 2022
  • Meridian, ID

Caren is very responsive, professional and delight to work with.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Lennar - Overall house buying experience was very good,the quality of

  • Divyeshkumar P.
  • Verified Homebuyer
  • April 26, 2022
  • Apex, NC

Overall house buying experience was very good,the quality of all work is great, Recommend to my friends and relatives.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Sales associate was great!

  • Lori S.
  • Verified Homebuyer
  • April 26, 2022
  • Punta Gorda, FL

Sales associate was great! Overall, the experience has been positive. I am disappointed in the cheap model dishwasher. The other appliances are quality. The warranty service has been very responsive.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The timeliness of the home building.

  • Julian C.
  • Verified Homebuyer
  • April 26, 2022
  • San Antonio, TX

Love my first home would recommend Lennar to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice team: responsive.

  • John W.
  • Verified Homebuyer
  • April 26, 2022
  • Camas, WA

The team in Camas was great. They continue to be responsive. Love the house. Some small issues around quality but nothing that isn’t a relatively quick fix.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Very good homes but the mortgage process needs improvement

  • Charles K.
  • Verified Homebuyer
  • April 26, 2022
  • Desert Hot Springs, CA

Very good homes but the mortgage process needs improvement

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Bait n switch

  • Brett A.
  • Verified Homebuyer
  • April 26, 2022
  • Corcoran, MN

Horrible experience…we purchased home last April with move in date of September/October move in date. Lennar continue to push us back and back further and further with finally closing February 28th 2022.

Lennar responded:
Hi Brett, thank you for this review. We are sorry for the major delays you had to experience regarding the completion of your home and completely understand how frustrating this must have been. Please know we are here to help, so if you ever need additional assistance please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

Buying and mortgage lending.

  • James G.
  • Verified Homebuyer
  • April 26, 2022
  • Lake Stevens, WA

Tyrone did a great job of helping us buy. We were doing a reverse mortgage. Lily, at Lennar Mortgage referred us toa reverse mortgage broker, Joy. The experience was new and different, but between Joy and the team at Lennar Title, it came off and we closed on time. We are very pleased with the experience so far.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

We can trust the property

  • Venkata E.
  • Verified Homebuyer
  • April 26, 2022
  • Little Elm, TX

Everything looks good. But builder is not allowed to customize anything while building the home. Small changes are also not allowed. If they allowed customization, it will be so great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Communication

  • Rohit S.
  • Verified Homebuyer
  • April 26, 2022
  • Davenport, FL

Everything went as planned, there was pandemic and staff turnover, we were happy with all how it went

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

knowledgeable sales person. along with good field supervisor to handle issues

  • Gregory F.
  • Verified Homebuyer
  • April 26, 2022
  • Huntley, IL

noting in life is ever perfect. but be open minded that the little stuff will get taken care of by builder. i have a background in the trades and they build a solid house. from ground up. some of there subs could be better. that is why as future owner do your homework for quality control and learn as much as you can . patience helps

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I am very satisfy with the response i get from the construction

  • Adolf R.
  • Verified Homebuyer
  • April 26, 2022
  • Lakewood Ranch, FL

I am very satisfy with the response i get from the construction managers, Tom and Fernando. Also Heather, from customer service, is great. And, when i need help I can also count on Olivia Macey, in sales for, to immediately get involved and help. Even though I still have some issues that need to be resolved, but overall, the people i deal with at Lennar are excellent employees and Lennar is lucky to have them. So I hope that Lennar Management appreciates these valuable employees and treat them accordingly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They’re here to make money and nothing else.

  • Anonymous
  • Verified Homebuyer
  • April 26, 2022
  • Fort Collins, CO

Lennar builds decent homes with functional floor plans, but they have no scruples and will keep on smiling while they ignore any request you make and any obligation they have to create decent communities. Their sales agents were unhelpful and unresponsive, their main office staff were rude, and they sold the houses on BOTH sides of me to an investor who’s now rented one to people who are violating our city occupancy limits. The tenants have five cars parked up and down the block, and trash in the front yard. The house on the other side of me sits empty and abandoned, but honestly that’s ...

Lennar responded:
Hi, thank you for this detailed review. We are sorry to hear about the lack of customer service and responsiveness you have received since purchasing your new home. If there are any concerns you would like addressed further, please send us a message with any additional details you can provide to corporatecustomercare@lennar.com, so our team can follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - We had a leak in the plumbing in the slab of the guest bath and

  • Cassie P.
  • Verified Homebuyer
  • April 26, 2022
  • New Port Richey, FL

We had a leak in the plumbing in the slab of the guest bath and foyer the first week we moved in. Two months later, I am still waiting to have my guest bath put back together and the punch list of issues and missing items taken care of.

Lennar responded:
Hi Cassie, thank you for this review. We want to apologize for the plumbing issues you have experienced and delays in completing ongoing items. Please let us know if there are any items that require further attention. Our team can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - Forced into closing before house was completed or move in ready,

  • Sean B.
  • Verified Homebuyer
  • April 26, 2022
  • Land O' Lakes, FL

Forced into closing before house was completed or move in ready, over 1 month in and still having basic items needing completed or fixed. Poor craftsmanship on several items. Floor not level, sinks not mounted to wall, held up with only caulk, cabinets and drawers not completed, exterior and interior paint not completed or patchy, terrible cement sealing in garage. Stucco work is patchy

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

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