Lennar Reviews

It was 14 month of screw ups and problems. Being told things that would or will never happen. Very frustrating and expensive for us to find a place to live for all the months. When I called to complain about the length of time it was taking I was told very sarcastically that I should read the contract and they have 2 years to build the house. It was screw up after screw up until Rob took over as superintendent. I would never ever recommend Lennar to anyone

The home itself is beautiful and the quality is impressive and everything we wanted. The buying and financing process was a non stop headache of poor communication and blatant deception. Supply chain issues and construction delays are very difficult to handle especially since they are not properly communicated. Waited 4 weeks for an essential steel beam to be delivered just to wait two more weeks for work to start again after delivery. Throughout that entire time the Lennar team blatantly lied about delays and timelines. We love our finished home. Would not recommend anyone building a new home in this current market at this time without knowing when they say 5-6 months they mean 8-9 months. Still waiting on several items to be completed months after moving in. ... More

There were too many defects and incomplete issues with the home when we had a 2 hour orientation. Instead of being able to pay attention to the orientation we spent the time placing blue tape and could’ve used many more hours. One the final acceptance walk a week later it was better but still needed more than the 2 hours allocated to mark. Issues. It was clear that Lennar project managers failed to provide quality control of their vendors and also failed to inspect and make punch lists before we inspected the home expecting Us to do that. We provided 3 weeks full access to the home for Lennar to fix their issues after closing, but instead of project managers going through the home and doing quality control they only attempted areas that they documented as being punch list yet there were many more issues that were discussed but failed to document. Many issues were completed but there is still work after 7 weeks that are not complete. Blue tape on issue was removed and not repaired. Shabby repair of other items. Work ignored after multiple discussions with representatives. We are struggling with regard to how major items in the home work due to failure to provide the correct amount of time for orientation. We are now being advised to submit punch list items with the warranty process. This is punch list not warranty! In hind sight we should not have closed on the home until Lennar had completed punch list, which would have provide the leverage needed for Lennar to complete the home in a quality manner. ... More

We purchased a model (Prescott) that Lennar did not model on-site at the community we were buying in. Therefore they used a virtual 360 Tour online to let us “walk through” the home virtually. They assured us that the online tour represented the home accurately. The tour showed several high-end structural options in the home such as a gorgeous butlers pantry with glass faced cabinets, and dual shower heads/controls in the master shower, as well as tray ceilings in several rooms. Keep in mind that Lennar is an “everything’s included” builder so their models are “what you see in s what you get” unlike most builders where everything in the model is an expensive option. However when our home was built, they had omitted all of these nice features and then stated that they had made a “running change”. They show me some practically microscopic fine print at the bottom of a floor plan I’d initialed stating that they could deviate from the floorplan at will. So they essentially removed about $25,000 worth of the homes nicest features, and told me that I was simply out of luck. They also be home without rough in plumbing in the basement. Mind you this is almost $1 million home, and Rough-in plumbing is in very basic feature with every other builder. This additional omission of the Rough ins, will make finishing them basement far harder and more costly. Mind you, all of their model homes showed rough in’s. I raised hell, and I escalated this to the president of Lennar for the state of Colorado, and after a ton of protest, he gave me an insulting $5000 credit, in Lou of almost $30,000 worth of features that they had unscrupulously omitted from my home. Buyer beware with this builder!!! ... More

They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of the many problems that should have been taken care of before closing, Most appliances our of the lower value.

The home buying experience was not as good as I wanted, however the final product of the home is great.

Covid ruined my home buying experience

worst buying and closing experience.. part of it is due to my realtor too.

They put a lot of pressure to close on a date in which only Lennar Mortgage can comply with date. I did try to use other mortgage bankers but with penalty of $5,000 if they did not meet the closing date I was forced to use Lennar Mortgage, which by the way did not offer the best interest in comparison with others.

Frist time buyer experience was extremely stressful. I felt like I was being bullied for using my own Lender which I had stressed using from the beginning. Hone feels like it was just thrown together. I've already had to tighten up cabinets, toilet paper rack fell off, had to purchase extra power for garage, no gutters included so rain just runs o to porch, super small garage.

We were excited to move into our new Lennar home, but quickly ran into problems that were not uncovered during the pre-close inspection. Roofers did not cap one of the dyer vents which left a 4" opening right into the home resulting in water damage that Lennar did fix. Sheetrockers completely covered an AC vent into the den. Had to bring the AC subcontractor back to get in the attic, find it, and cut the sheetrock and install the vent register. Entry doors didn't seal (outside light shining through). Had to bring them back to install inserts to correct. The finish painting (doors, baseboards, trim) was a problem. In some parts of the home they used different shades that didn't match on the same wall. Fortunately, our original customer service rep was very helpful in getting these issues addressed, but now we worry about what other unseen problems does this house have that we don't even know about. Lennar mortgage was wonderful to work with, but sorry, but we can't recommend Lennar as a homebuilder. If you do decide to go with Lennar I highly recommend that you hire a really good inspector to go through the home before you close. ... More

Overall mediocre experience in the home buying and owning process

The quality of the kitchen cabinets were not the best considering what we paid for the house

I have emailed 5 or 6 times about our garage door. It makes alot of noises(snapping,groaning,clunking) plus if the button isn't held down it stops sometimes

Really wish they would've taken there time more. You can really tell the house was rushed with quality of workmanship. I would've liked to move into a new house and not a 90% complete house. The first month was nothing but people coming fixing holes, texturing walls, painting, stucco repair, washing machine flooding, two windows not opening, damaged cabinets, missing/damaged molding, etc. It was quite irritating having tradesman in our house fixing things on a house that wasn't finished. Unfortunately with my kids starting their new school 3 days after the scheduled closing we had no choice but to move in. Take a few extra weeks and give people a quality house. I wouldn't buy a Lennar again. ... More

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right

I have a poorly made follow up on warantty repair, I kept recieving a docusing which I was not confirming I was emailing the person which sent it, but not feedback at all. Terrible service,

Take your time and if the person working at the office cannot Focus ask for someone else. I could have included more things I wanted after I spoke with neighbors. Also when I signed I would call and ask questions and never a response. Also contact Lennar Higher Level and Basically they protected the employee and only excuses. I liked the All Included but was it worth it? First Impressions stay with a person. Homes in Florida are not the Standard I expected. No interiar wall insulation for example

I am a repeat customer with Lennar and this experience was not at all like my first one. So many things were wrong with the house and we purchased in May. I was built too fast and no one paid attention to details. I would not recommend Lennar to anyone

My experience with Lennar was mixed. I asked about purchasing a five-bedroom home at the same price as a four-bedroom with a home office, but was told the incentives would only apply to the four-bedroom option. The home was already pre-selected, so I didn’t have the opportunity to choose finishes or customize features. I also requested doors for the office space but was told that couldn’t be accommodated. Overall, I would give the experience a rating of two stars.

The main factor contributing to this low rating is all the incorrect information we were fed along the way by the new home consultant/agent. The most egregious being that we were told they would NOT be building any neighboring houses to one side of us. The agent even chuckled when I asked if we would have a neighbor on that side of our house because there was a big hillside appearing unsuitable to build a home on. I asked this question multiple times during the initial visit. This home had a $10k site/lot markup and we assumed it was due to the perk of having no neighbors on one side. After our offer being accepted, months later we later went for a walkthrough and saw they had brought in massive amounts of dirt to level and build another track of houses neighboring us where the steep hillside was previously. Not only that but they built the hill up so much that the houses will be looking down into our yard. We also asked repeatedly about the abundance of bees during our site visits and were assured they were not a continual problem and that they just pass through. This was not remotely true as we came to find out there is a large bee farm neighboring the development. I have a hard time believing this was news to the Lennar employees. At an early site visit I noticed how incredibly rocky, compacted, and uneven the soil was around the house and asked if they lay down decent dirt and level it prior to laying the sod and of course the NHC assured me their lawns turn out great and that they would just not lay it on the ground as is. This was also false and the sod has many dead spots that will not grow because of the giant rocks and compacted soil underneath. Extremely disappointed in the state of the lawn. I could continue stating these inaccuracies, but those are the big ones and you get the point… The positives were that the financing department (Lily) was great to work with and made up for the shortcomings of some of her colleagues. Also Lennar has done a good job of honoring warranty items after closing on the home. The overall quality of the home does not disappoint. ... More

From the start the buying process was terrible. It took up until closing to know if we were good to go for the loan from lennar mortgage. We were originally scheduled for a walk through the beginning of May. When we drove 4 hours for a 9am walk through, we were notified on site at the house that the walk through was moved. No one communicated this with us. The only formal documentation was sent 24 hours after our walk through. Do not trust the settlement contact to reach out to you. They will be unresponsive, and unprofessional. During our final home inspection walkthrough, there were numerous items we requested to ve fixed. Minor, but some still have not been addressed. The showers all leaked when we moved in, and has required someone to come out 4 different times. Come to find out, the showers were pulled out once already, without proper reinstallation. Ask for a copy of the house blue print as well. When trying to install blinds, we found out there's metal around the window, which made it so we are unable to properly install them. ... More

The selling agent, lacked experience , Kept changes the deal. Negotiating with texting and should stuck with email so I have a track of any changes. Thanks to the manager Penny who was able to take over and close the deal.

No manual in home. Difficult to find info on HOA. Had to take photo of critical information rather than be given pdf. All stages key contacts were slow to respond, from mortgage to closing to home ownership handoff.

The repair crew is great but these are very basic townhomes with a lot that could be better. The home buying process was difficult at best and the finishes are low end for the price.