Lennar Reviews

The sales person I bought the home from retired and left me with no one to ask questions. When I tried to find answers., I would be routed several times before someone knew the answers. The person that helped me the most was the loan person. The loan person was very helpful and patient and I give him 5 stars. If it weren't for him, I probably would've walked away.

It was not a good experience from the start. We were told by the sales woman that Lennar did not offer VA loans. We found that to be incorrect. We have had many issues with the workmanship and have only been in the hone for less than 2 months.

Call me if you really want to know. Most certainly the worst buying experience I've ever had. HORRIBLE customer service. & response times.

The start of the process was great, the sales team and mortgage group did an outstanding job (great communication, attentive to questions and concerns and just a pleasure to deal with). The walkthroughs were ok, a bit rushed and even items pointed out prior to the walkthrough weren’t all corrected (some weren’t corrected after the first walkthrough, and were rushed to correct just prior to closing), because of this several items were missed. The warranty group, although they are polite, they did not address the issue we were having and even closed the warranty ticket after an escalation request was made…that is poor customer service. It was clearly communicated with the warranty advisor that we disagreed and wanted to see the data on why it was denied, instead they closed the ticket. If they showed that our request was wrong and explained why, we would have accepted that, instead they closed the ticket. As far as the neighborhood is concerned, so far it is good, my only complaint would be to make the HOA/Clubhouse structure easier on the homeowner (having to access 3 or 4 different websites and payments to each is a nightmare…if you can even get access). It’s a shame because Lennar had the ability to get a great review but they choose not to. Overall, right now, I can’t say I would recommend Lennar as a builder, but I would recommend the Angeline community. ... More

We bought our first starter home from Lennar some years ago and had a positive experience about it, so we thought “why not” when we received a call from the new home consultant about the availability of a lakefront property at Northlake, a community four miles from the Sacramento Metro airport. We couldn’t be more wrong! Sales – I am one of those buyers who was willing to pay more for upgrades. It is apparent that Lennar cared more about how they got the job done quickly than customer satisfaction. There were either no or very limited upgrade options to choose from - cabinets, countertops, backsplash, you name in. Imagine you just spent $800k on a house and were told by the builder that “too bad, we couldn’t offer this or that” even when you were willing to spend more. More accurately, “we do offer this or that in our El Dorado Hills development [where the million houses are built]”. Awkward! To be fair, those New Home Consultants were pretty responsive during the pre-sales phase. However, there was no “warm” handoff from Sales to the Mortgage/Loan division. The unspoken words to us were, “sales completed, next one in line.” Mortgage/Loan – Imagine you were approached by the builder’s loan department who gave you 48 hours to submit electronic a long list of documents but your questions to them went unanswered for a week. Of the list of requirements, one of them was concerning your reasons to buy the new house and your plan for the old house. We were scratching our heads thinking, “we have just submitted other required documents showing that we have enough money in the bank to buy the house outright and we have enough cashflow to afford the mortgage and that’s not enough? We have to write an essay to stroke your ego too?” We seriously thought about walking away at this point until some higher up personnel stepped in to smooth away the outrageous ask. The House – While inflation is real and your money may not go as far as it used to, having just spent $800k on a house it would not be unreasonable for us to expect the community plan to be well thought out, the amenities inside the house to be well positioned, the craftsmanship to be meticulous, correct? Wrong! In a community where my 2,700 sqft house would be considered small, it is hard to imagine I do not even have enough street parking space for even ONE single car in front of my house. Never mind family and friends, we will go to your house for holiday celebrations from now on. Driveway is 20 feet in width, a few feet narrower than driveways found in many older houses. Imagine trying to park two SUVs or pickup trucks on your driveway. Landscaping comprises of low-end mulch which covers 90% of the front yard, with a whopping 8x10 grassy area to help builder check off the box. Prior to our first walkthrough, we had already informed the New Home Consultants of the observations made, including a dented garage door, chipped concrete front porch entry, a couple of damaged eaves, sloppy stucco walkthrough and low. By reporting these concerns early, we thought the builder would perform some fixes to make our fist walk-through a more pleasant experience for everyone involved. Needless to say, they did not. In fact, some of the concerns were not even addressed until a week after the final walkthrough. Interior walls and ceiling were painted with white paints throughout the house as no option was available. We ended up spending over $6k to repaint the house into the preferred colors. Electrical appliances consist of mostly soon to be outdated GE models, which speaks volume to the builder’s priority to save by buying things in bulk as opposed to putting customers first. The range hood that came with our house looked good on the surface but a simple Google search informed me the unit had a low CFM. We ended up replacing it on the 3rd day after we moved in. We found our structured media enclosure “conveniently” mounted on a wall behind the laundry room on the 2nd floor, which makes receiving good WiFi signal difficult throughout the house. Our house has three bedrooms. Each bedroom, even the one in the master suite, has only ONE single robe hook in it. AC unit in the master suite is super loud; it wakes us up in the middle of the night over and over again. Final Thoughts – We do want to give credit to the home care (warranty) team as they have been very responsive to the requests submitted. The construction supervisors we interacted with seemed honest and transparent, admitting to us thoughtfulness and customer satisfaction oftentimes took a backseat when profitability was the company's only mantra. Maybe we should all develop a Lennar-like mindset. Why use towel racks/bars when we can get by with a single robe hook? Hairline crack on ceiling and drywall on Day 1? No big deal, we can revisit that a year from now! Scratches on brand new bathtubs and cabinets? Breathe and know that they are still functional! Chipped bathroom and kitchen tiles? Congrats, you have 20-20 vision! Broken outlet covers? Don’t focus on those minor things, silly! Lakefront homes but no direct access to the lake? That’s what makes Lennar a unique home builder! Onto the million-dollar question: Would I recommend this builder to others? Yes, to the priests as they are more forgiving than most. Or to HGTV, as they like to tear things down and build back better anyways. ... More

Do not use Lennar mortgage. Maybe it was just my loan officer but phone calls weren’t returned. Emails not answered and I was told I was getting money back at closing. Then I wasn’t. Then I was. I was told to put 10% down but it turned out it should only have been 5%. Then I was told PMI had to have insurance on it in order to get it cancelled if I paid it off early. Then I was charged $7000 for it. Go to any other lender. Not lennar lending.

Water tank, dishwasher, emergency shower hinge, ungrounded rail. These shouldn’t occur with adequate quality control. Home experience stafff became invisible and unresponsive after sale, warranty filing process is inconvenient and closed so my property managers cannot file claims on my behalf.

Unfortunately the quality control of their homes is non-existent. I have found issues with EVERY SINGLE TRADE!! I am an engineer by trade and run a construction company so I do know how good work should look like. Flooring / Tiles: Floor in general is off level. Had to add shims to almost every piece of furniture in the house. Very poor quality installation. Also found a couple of broken tiles as well. Grout stained with compound and tiles stained with lines from the framer, Bathroom tiles were never properly grouted on the top edge on all 3 bathrooms. Tiles poorly grouted and poorly caulked where needed especially in the bathrooms. Framing / Drywall: Multiple walls off square, especially window and sliding door openings. Joint cracking in several locations. Upon installing blinds, you lower the blind and one edge has 1/8" light while the opposite end has close to 1" gap. They implement "skip trowel" finish which looks hideous in my opinion and it is just to hide all imperfections and poor installations so they can pay less for the work performed. Electrical: Very poor rough in, off level boxes and face plates. missing light bulbs, faulty wiring on 2 points, missing screws on faceplates. Very poor design, electrical meter is on the opposite side of the house to where the electrical panel is. Cable / Internet: Very poor design, the utilities junction box on the sidewalk is on the opposite side of there the house junction inlet box is. Therefore, to get the utility connected the cable company has to go across the driveway which means going under all the pavers, or going all the way around the back and to the other side of the house to avoid messing up the pavers. The second option is detrimental to the speed of the internet because we all know the longer the run from the hub to the box the greater the loss in signal strength. Plumbing: Loose fittings / connections creating leaks in cabinets under sinks in multiple locations. Poor rough-in resulting in crooked shower heads. Water heater had to be replaced a week after we moved in because there was a foul smell coming every time you open the hot water faucet. When replaced, they were draining the old one and milky water was coming out of it and smelled horrible. Cabinets: Extremely CHEAP quality, poorly painted and scratched all over the place. Dings and dents all over the place and one in particular severely cracked and they tried hiding it with spackle and paint. No soft close mechanisms which these days and for the price point should be standard. ZERO caulking on joints. some of them were drilled on the wrong location and hole was poorly spackled and painted to hide the mistake. Very cheap quality overall. Multiple areas missing paint, poorly painted and dripped paint. Glazing: No impact window option which in Florida should be standard. Missing screens and scratched glass. The silicone work on the glass around the frame is horrible. As if a toddler would've done it. Very disappointing. Masonry: Fortunately most of it is covered by drywall but what is exposed in the garage is not good. Blocks were not laid out level and multiple voids in mortar joints. They also installed cracked and chipped blocks. Pool: It took almost 10 weeks after walkthrough and 6 weeks after closing to be able to use the pool. First at walkthrough, the pool control panel was dead and some of the jet plastic fittings were missing. By closing time it was still not fixed. Then it turned out the wiring of the panel was faulty so they had to replace it. That took 2 weeks to get done. Once it was working the pool turned green. Apparently Lennar forgot to pay the bill so the pool company stopped performing the service. Once that was resolved the pump was leaking and needed to be replaced. Furthermore, the pool heater is not working properly and las but not least the overflow drain was installed a bit too low so the pool fill level line is low obviously because it can't be higher than the overflow elevation as that drain works by pressure equalizing. Pool fence missing pieces and hardware all rusted out. Pool light housing not flush with pool wall. 1/4" gap on 1 and 1/8" gap on the other. Paint: Very poor paint job overall. you can see brush marks, roller marks, drips... In addition to it, EVERY SINGLE HINGE has paint stains. The garage floor is another failure. It is advertised as "Epoxy Garage Floor" but in reality this is false advertisement because they just pain the slab gray and throw the flakes on it. The 3rd step which is the epoxy resin is skipped and Lennar says they don't include it. Therefore it shouldn't be advertised as epoxy garage floors. And since the painter got there after the plumber, the garage floor under the water heater is not painted either. Sprinkler: Sprinkler system control box has a lock and no keys were provided. Rain sensor post was painted green but paint job is horrible. They overplayed some portions of the actual sensor assembly and missed some spots on the actual post. HVAC: Apparently system was ran while the drywall crew was working because all the vents already full of compound dust so you can dust in the morning and you will have a small film already accumulated by the end of the day on all your furniture and belongings. Lennar's response is they don't clean ducts. So one buys a brand new home to get ducts full of compound dust, which by the way is extremely bad for your health. House delivered with no filter in the system either. Pest Control: House has a bad problem with ants and spiders. Ants are undermining pavers all over the driveway and spiders invading the fascia all around the house. Makes you wonder about that termite spray they should used under the slab. Pavers: Chipped, cracked, off level all over the place. 27 in the back and 36 on the driveway. Roofing: Gutters are full of roof tile debris. This is unbelievable! Carpentry: Door hinges, some are missing screws, and others were installed with an array ... More

We have warranty items that have been identified to Lennar to be fixed. Some items like exterior doors that let air come through the threshold. This is a critical defect that is making our energy cost spike that has yet to be fixed. We have to keep rugs in front of the doors to keep our heat in. Other items have yet to be given an estimated time of completion.

I was warned that Lennar builds cheap homes. I should have listened. It all started on the intial pre-closing walk with our superintendent Luis where we gave him a punch list of items that needed to be addressed. Six days later (1 day before our closing and when we were to move out of our current home) I was called by Luis and told he couldn’t get the majority of things done but he promised we would have them addressed starting the week after we closed. So, we trusted him and on Thursday, October 17 we closed and got our keys. That is the day we started noticing there was more than a punch list not completed. Take away: DO NOT CLOSE IF ITEMS ARE NOT COMPLETED Here is a run down of all the issues we have had: -All of our initial walk through items were pushed to our 30 day list forcing us to take numerous days off of work to meet all the trades. 45 days after closing and we are still getting all of the trades out to fix the laundry list of items. Some of them look at the issue and say oh. My work order doesn’t say that. Sorry we will have to come back. -Sewer backed up into house at 8:30 pm two weeks after we closed. -AC condenser unit froze on move in day and was so loud that you could hear it from across the home -Master bedroom air vent was closed on walk through so we wouldn’t hear that when opened it sounded like an airplane was taking off and so that the other rooms could get air (this has now been band aid fixed with adjusting the dampener so less air goes there). We were recently told that was the best they could fix it but we will see how the house cools when it’s 120* outside -grout in tile is all different colors throughout house. We were told on initial walk the cleaning team would fix this. Didn’t happen. (waiting to see how they will band aid this one) -Front door isn’t square so when a breeze blows wind howls in and our hallway sounds like the set of a scary movie. -Electrical wiring is so cheap in home that when you vacuum your room the lights flicker (electrician said it’s to code and completely normal) The only positive in this process as been our current superintendent, Dan, who is amazing an an asset to Lennar. Too bad he wasn’t the one who did our closing! ... More

Not the best experience purchasing a home with Lennar. When I decided I wanted to put an offer on my home they would not allow me to because their “incentive” was to close on as many houses before the end of month. This was a Friday and the new month started on that following Monday, so instead of allowing me to put an offer on the house for the sales price on Friday, I had to wait until that Monday where the price increased by $30k. Extremely frustrating and honestly ridiculous! I loved the house and the location so instead of walking, I decided to purchase. My final walk through before closing after the blue tape was the worst my realtor had ever seen. Dirty counters and floors, carpets with red dirt mark from workers, marks on the wall, poor quality of work throughout the house after a “cleaning crew” and painters had been through so it would be walk through ready. Things that had been taped off previously were not corrected, it was bad. We ended up going through the whole house and adding blue tape again for repair and paint so it would be corrected by the time I got done with closing which is what I was ensure by the supervisor. Long story short, several areas that I taped off during both blue tape sessions were still not repaired and I just had to accept that. I do enjoy the house and the location but still not content with quality I see throughout my house now. I will be submitting tickets with Lennar for areas needing repair and will see how they respond. When you buy a brand new house, you want it to feel brand new! ... More

My experience with purchasing a new build from Lennar was horrible and will Never do it again. They were not easy to work with, their were to many people involved and was extremely confusing, so many different people and not clear on what they part of the transaction they were calling from. The impression I got was, nothing is changing or negotiating with price, colors, etc, and come to find out the house was painted the wrong color, and did a crappy job repainting. They also had to remove the stone at the front of the house as well, because that was the wrong color as well. The subcontractors didn’t pay much attention, but to build and go onto the next house. While visiting the home while being framed, there were quite a few pieces of 2x4’s that were split and should’ve been replaced, to where they looked like they would crack as the home settles. I’m still having issues with the home, they said they fixed these issues but Im still dealing with them. The tone that was set by Lennar was, if it’s an issue, don’t purchase the house and move on. We purchased grass/landscape and all it was, was grass that had no shape to it, sprinklers that weren’t working so some grass died, and tones of bark with no weed fabric under. You’d think for $7,900 at least weed paper would be provided. The interior of the house supposedly had been clean for move in, Nope! The windows were filthy inside and paint on the floors throughout the whole house, which wasn’t noticed until I vacuumed and mopped the home. Everything was as cheap as they could get to put inside and outside the home. There is much more and I could keep going on but see it now as a waste of time because that’s how they do things. Our neighbor moved in and had a gas leak behind their stove and couldn’t figure out exactly where the smell was coming through until the gas company came out So dissatisfied and will never go through this again with Lennar. ... More

Lennar people had multiple mistakes on closing contracts and it was not easy to get is all corrected as their first reaction is blaming instead of accepting the mistakes and working on corrections. Home was handed over with many issues and I was only able to get some of them fixed after many requests.

Dont even respond to emails.

The construction and quality of build was exactly as expected. The financing promised was misleading and in the last 30 days before closing I was forced to find a new lender. The recommended “sister” company handed things off to a new associate who constantly asked for items he already had access to. Additionally they blatantly lied to me regarding their efforts to verify employment which delayed underwriting who then changed the loan terms right before closing costing me around $10,000 over the life of the loan. My advice is to find your own financing and avoid the headache.

I few words i receive a property different of what i buy. I both this property because of security and privacy and do not get I still waiting for a resolution

Return calls are horrible!

Honestly for a new home it wasn’t the worst but I definitely had to stay on top of things after moving in. They missed a bunch of stuff. The contractors they use are garbage. When putting in tickets to get things fixed that they messed up on or didn’t do it’s like pulling teeth.. had to put multiple tickets to get things done. Horrible customer service. Even the guy who is suppose to take care of things talked to me like I didn’t know anything and I had to put in another ticket just to get him to fix it.. they ruined my lawn and only half fixed it and told me they weren’t going to fix it after it was there fault to begin with.. told me to water it more when the grass was already dead.. in stage 3 water restrictions and gave me a 900$ bill cause they wouldn’t just fix the problem. I’m still pretty pist about it.. ... More

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

We felt very rushed through the entire experience, Lennar mortgage dropped the ball on numerous occasions and left us wondering if the transaction was going to close. We were rushed through the final walk through process and was forced to accept the home as it was, and were left with numerous issues with damaged appliances, damaged cabinets, incomplete and poor drywall and paint finishes. All of which had to be remedied after closing via a warranty claim. There are still numerous items that have yet to be resolved, almost two months later. We were told that we would just have to live with the damaged appliances , because it’s not the builders responsibility. You would think that for the amount of money that we spent on this home, that Lennar would have been more willing to insure that we as the buyers were happy with everything. ... More

Warranty has been good. Smoke alarms have been miserable to deal with. The underwriter was awful and drug his feet until the day before closing. Quality for the price is mediocre.

During our celebratory walk thru, a week prior to our closing, we pointed out several issues that needed to be addressed. To our surprise, at the final walk thru, NOTHING had been repaired. We suggested we delay the closing to allow additional time for the repairs to be completed. We were assured these repairs would be taken care of... well, over a month later we are still waiting. I trust NO ONE at Lennar. If false promises were a trade that would be their best quality. I've spoken to several other owners, one a family member, who have all experienced similar issues. The homes are not ready for closure. They are hurrying the process along just to keep moving from home to home. ... More

I would like to express my dissatisfaction with the performance of the underwriter. I found their work to be highly disorganized, with significant delays in both requesting necessary documents and providing approval. This caused considerable confusion and frustration on my part. Due to these issues, I was seriously considering canceling my purchase. I would recommend that no further assignments be given to this underwriter, as their performance did not meet expectations. I have decided to submit feedback regarding my unsatisfactory experience with Lennar Mortgage.

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

The Good: Lennar is a quick builder. The Bad: The home quality is not the best. There are some things done great, like the master bath and the gourmet kitchen. However a gourmet kitchen consist of a gas range top and a stainless exhaust hold. And the gas top was left unmounted and slid around the first time we cooked on it. Had to have that fixed properly. Understand these are spec homes with a 40 day start to finish turnaround. As you can imagine, this is a quantity over quality home build. Make sure you order your own home inspection prior to your first walkthrough before closing. It’s $500 well spent. Lennar will not tell you what is not correct in your brand new home. If you don’t see it or point it out, Lennar will gladly sell it to you just the way it is. Broken or poor quality. They will gladly sell you a poorly built home. You will have to pay extra to have your garage painted after you move in. That’s not optional. You will have to install your own towel and toilet paper hardware in the bathrooms after you move in. Lennar doesn’t supply those either. And no mention of that when purchasing. A first for me. The drywall finish and wood trim craftsmanship is terrible. We found lots of areas that needed repaired during our walkthrough before closing. The Lennar project manager for our home walked through our home for four hours and taped the areas of repair or replacement. After moving in we realized that the tape had only been removed and most of the repairs were not fixed by the day of closing. So we have had three rounds of repairs after we’ve moved in and still ongoing. Pre home inspection revealed the attic insulation had areas with 4” of insulation. Had to have contractors come back to spray more insulation. The concrete finish in our garage is horrible. Lots of divots, lumps, gravel is almost sticking through the finish. Lots of cracks in the floor. Crack across the main foundation footer at the garage door entry. The sidewalk your door is the same. Terrible concrete finish. And they broomed the finish different directions on the same sidewalk. The master bathroom shower tile had lots of areas with no grout. Lennar sent someone to fix. The halfway did it and left smeared grout all over the tile. Had to go back and wipe everything down before it hardened. Back patio concrete was not finished at the screen door and there was large opening along bottom of door. Lennar sent someone to fix. The basically took cement and filled the gaps. Now the concrete looks patched and poor quality. The bottom of the screened porch where it meets the side of the house had about a 1” x 4” gap that was left open for snakes and bugs to access the screen porch area. Just terrible quality. The dormer window glass over the front porch was left broken. Had to have someone replace that. Pay attention to the electric, light switches and electrical outlets. They are placed in the most odd places. Some light switches in our home were place 2 feet from the door. You have to feel around in the dark to find them. The electrical plugins are randomly spaced on the walls. About one per wall regardless of wall length. So not very user friendly to use if you want to conceal electrical chords. There are 6 lights in the kitchen operating from one light switch. Lennar is installing the absolute bare minimum switches and electrical outlets. When you open the electrical breaker box, you will notice there’s are more blank spaces than used spaces. That’s because they installed bare minimum electrical devices. The 11’ x 17’ screened porch had one electrical outlet. Horrible design. Ceiling lights are minimal. One 4” glad LED in all rooms except kitchen. The living room has one 4” LED in the middle. The lights over the kitchen island are not spaced evenly. So you can’t change out the 4” LED to a nice pendent light unless you have the lights relocated. I think the minimum lighting is installed so you can’t see all the horrible craftsmanship during your walkthrough. The heat pump piping is installed in the master bedroom wall and the pump outside the window. As you can imagine, it is loud and the pipes vibrate in the wall. Absolutely horrible design and location. You will hear the noise as long as you live in your new home. And Lennar will not allow any change to the plans or equipment location when building. The walls and ceilings are all one paint color. Gray. That’s all you get. Both garage doors had to be readjusted to close gaps. My advice, don’t mug a Lennar home. If you do, get a home inspection before you close. Ask to see the building plans and make sure everything is where is should be. Be prepared to spend alot of extra money after you move in to upgrade all of the lights, paint, and else upgrades to make your home how a normal good quality home would be built. Be prepared to settle for less in a home, and to pay more for less. Personally, I would never recommend buying a Lennar home after our experience this year September 12, 2024 up until today November 14, 2024. If I could sell and move without the burdens, would do so today. Do your homework for different builders and compare quality on the quality and craftsmanship between builders. Read reviews and assume you might be the next buyer to experience the nightmares. ... More