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Lennar

Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21898 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21898 Reviews

Star Rating Breakdown

5 ★ 9132

4 ★ 4064

3 ★ 3620

2 ★ 2323

1 ★ 2757

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Nothing! This builder through my house together. The punch list was unofficial as the house was completed. The cabinets were damaged upon installation and now I have to wait 120 days before warranty will come to repair. The paint job was crappy inside and

  • Rosalind W.
  • Verified Homebuyer
  • April 19, 2022
  • Ruskin, FL

Go with another builder! Lennar doesn’t build quality homes.

Lennar responded:
Hi Rosalind, thank you for taking time to share your experience. We appreciate you sharing concerns with us. Please do not hesitate to reach out to us directly, if there is anything you would like additional follow up. Our team can be reached at corporatecustomercare@lennar.com and will address your concerns with the appropriate team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 2

Great experience

  • Charles R.
  • Verified Homebuyer
  • April 19, 2022
  • California, MD

Given the fact that our home was built during a time that was tough to get materials they didn’t a great job. We were kept updated during the process and given a timeframe based on how things seem to be headed.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Easy and precise

  • Eric P.
  • Verified Homebuyer
  • April 19, 2022
  • Lakeville, MN

It was a quick informative process, our house is perfect” thank you Stephanie” the construction is top notch”thank you Eric” and the loan process was straight forward with nothing hidden, “thank you Andy and Desserie”

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Closed without certificate of occupancy!

  • Sandra P.
  • Verified Homebuyer
  • April 19, 2022
  • Monroe Township, NJ

Closing day was extremely stressful. Were we closing or not? Lennar was not able to obtain the CoO, but said it was merely a glitch at the town offices. There was so much still to complete at the house...no closet shelving, no shower doors, no mirrors in bathrooms, no sod, no landscaping, etc. It's fortunate we did not plan too move in immediately after closing. Within a few weeks we had everything resolved satisfactorily. The house is beautiful. Now we just need a completed clubhouse!

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Our whole Lennar experience was great from the sales team, work

  • Darryl D.
  • Verified Homebuyer
  • April 19, 2022
  • Wake Forest, NC

Our whole Lennar experience was great from the sales team, work site personnel and warranty team. They made us feel welcome and made sure we were kept up to date with our home.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Quality of material and construction.

  • Nagaraja K.
  • Verified Homebuyer
  • April 19, 2022
  • Cary, NC

Smooth process and most of amenities are in built with options.

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - All questions were answered promptly

  • John N.
  • Verified Homebuyer
  • April 19, 2022
  • Port Charlotte, FL

All questions were answered promptly

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Construction of Home and Construction Manager were Awesome!

  • Kamille B.
  • Verified Homebuyer
  • April 19, 2022
  • Woodbridge, VA

I think this was overall a really great experience with Lennar as a new home buyer. The sales agents were very responsive and informative, the construction workers are so nice and pleasant. The construction manager is amazing and really helps when you have questions. The only challenge was with the FHA Approval issues and the scheduling with Lennar Title for closing that became very unsettling for me.

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

All the 'fluff" doesn't help. It's a poorly built home

  • Patti S.
  • Verified Homebuyer
  • April 19, 2022
  • Buckeye, AZ

Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.

Total Score 3

Quality 1

Trustworthiness 3

Responsiveness 1

Lennar - Quality home at an affordable price.

  • Anonymous
  • Verified Homebuyer
  • April 19, 2022
  • Danville, IN

Quality home at an affordable price.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - The work progressed more slowly than was promised.

  • James F.
  • Verified Homebuyer
  • April 19, 2022
  • Ave Maria, FL

The work progressed more slowly than was promised. Our finish date was first set at 9/30/21, and we did not close until 2/28/22. There was a great deal of expense we incurred as a result of those delays (storage fees, rental fees, etc) and Lennar has thus far not addressed compensating us for almost $25,000 in added expenses to us. That was very disappointing.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 2

Lennar - Builder rushes to get houses completed.

  • Anonymous
  • Verified Homebuyer
  • April 19, 2022
  • Sun City Center, FL

Builder rushes to get houses completed. Many items were missed in the house and still waiting 2 months for items to get replaced and/or installed. Construction workers are slobs & don't care if they dump garbage everywhere or block your home.

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 4

Worst experience of my life !!!

  • Christopher K.
  • Verified Homebuyer
  • April 19, 2022
  • Corcoran, MN

They will lie to your face and tell you things that won’t happen ! Tammy who we had was extremely Rude ! To us every time she called and emailed us ! They are great actors ! They pretend to care but they really don’t ! They will not be truthful about material delays etc. They just avoid you ! Not a great experience ! I went to check on our house, And one of there employees took a crap in our toilet that had no water hooked up to it And they left it in there and stuck up the whole basement ! And they got mad at me for letting them know ! Be careful dealing with this Builder !

Lennar responded:
Hi Christopher, thank you for sharing this review. We are extremely sorry for the communication you received and the additional issues that occurred during the construction of your home. If there is anything we can do to help address your concerns, please reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Worst experience with Lennar home Construction

  • Shashi D.
  • Verified Homebuyer
  • April 19, 2022
  • Spring City, PA

Construction managers are the worst ever. It’s really a worst home buying experience. They would literally lie. During the walk they say they would take care of it. When you move in they say they didn’t say that. They try to take advantage of Covid and supply chain problem and replace appliances with lower cost ones to save costs. They even try to save costs by not painting some walls

Lennar responded:
Hi Shashi, thank you for this review. We appreciate your feedback and would like to apologize for the poor experience you have described with your new home. Please do not hesitate to reach out with any additional details you can provide at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Everything about the exterior is amazing.

  • Michael W.
  • Verified Homebuyer
  • April 19, 2022
  • Spring Hill, TN

Everything about the exterior is amazing. The inside quality was rushed. The painting, caulking, lighting, and details were all very poorly done. If they did not rush to get it done the house would be perfect. The craftsmanship just went out the door because of the rush for whatever reason.

Total Score 3

Quality 2

Trustworthiness 4

Responsiveness 5

Lennar - Love my new home.

  • Dora W.
  • Verified Homebuyer
  • April 19, 2022
  • Princeton, TX

Love my new home. Kristian was amazing to work with.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Lennar offers a unique build that includes higher end appointments

  • Michael R.
  • Verified Homebuyer
  • April 19, 2022
  • Mount Dora, FL

Lennar offers a unique build that includes higher end appointments at an all included price. Great attention to detail and spacious floor plans. The quality of workmanship could be a bit better, but it seem that subcontractors don’t all possess the same quest for quality. It was disappointing to see things that were important to us as home buyers, was less than important to the contractor. Also, things that were supposed to be included with the home, were cut “due to Covid”, which to me is lazy.

Total Score 5

Quality 3

Trustworthiness 4

Responsiveness 5

Not the quality like before as per the price paid

  • Anonymous
  • Verified Homebuyer
  • April 19, 2022
  • Apex, NC

They hurry you into closing by putting same date of delivery and closing. The quality of work has degraded.

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Great experience with whole team

  • Sylvia R.
  • Verified Homebuyer
  • April 19, 2022
  • Kissimmee, FL

Great experience with whole team

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

It was my worst experience with Lennar!

  • Zohra S.
  • Verified Homebuyer
  • April 19, 2022
  • Ruskin, FL

The material is very cheap, the work was done quickly and is falling apart. They take so long to fix the stuff they have messed up on. I would pay abit more next time and get a better builder.

Lennar responded:
Hello, Zohra. Thank you for your feedback. We are sorry to hear this was your worst experience with Lennar. We want to apologize for the unsatisfactory workmanship, materials, and wait times. We want to help. If there are remaining items we can assist you with, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Lennar has good customer service and communication.

  • Timothy S.
  • Verified Homebuyer
  • April 19, 2022
  • Taylors, SC

Lennar has good customer service and communication. The subcontractors however are poor quality and the workmanship throughout the house is poor. We are having to put in too many warranty requests already for a brand new house because so many things are wrong and poorly done.

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 4

Construction and quality

  • Vicki C.
  • Verified Homebuyer
  • April 19, 2022
  • Taylors, SC

The sales office was amazing and always available. Once we were referred to the construction personnel, it was not always responded to in a timely matter. The quality of some of the work and products used were less than promised and when questioned met with a response of “ that is how it is done here”! The Lennar lender was slow in response and after closing we found an error in use of funds by attorney. The Lender advised us to solve the issue with the new lender once the loan is sold. Very frustrating, since everyone was paid for services they did incorrectly and after closing will not ...

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 1

Good but not the best

  • Anonymous
  • Verified Homebuyer
  • April 19, 2022
  • Euless, TX

The basic structure is good and I like my home, but there are many details in the finish that were not done correctly. The human response was not good (all stages: sales, mortgage, warranty, etc).

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 2

Excellent customer service

  • Mary S.
  • Verified Homebuyer
  • April 19, 2022
  • Fort Myers, FL

Our sales coordinator was honest and forthright. The head foreman was detail oriented and responsive to our requests in finishing the house. The customers response coordinator is amazing in immediately following up on any issues that need to be fixed.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Pricewise is good but respinsiveness to issues take longer than

  • Roberto B.
  • Verified Homebuyer
  • April 19, 2022
  • Melbourne Beach, FL

Pricewise is good but respinsiveness to issues take longer than we expected

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 2

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