Lennar Reviews

When it rains rivers run next to and behind my duplex. Half of my yard is taken up with a mound you can barely walk up due to poor excavation. HOA will not answer our calls. Stephanie and Chris have been responsive. The mortgage process was over the top and painful.

First, the villa was four months late. That's not unusual during the pandemic, but the fact that none of the people who said they were in charge were willing to lift an estimate of completion until after it had passed. And all said they were the person to go to with a question, until you went to them with a question. The house was finally completed, and we've moved in. The house appears sound, although the cheapness of amenities is evident, starting with the low-level appliances and the poorly managed cabinetry. Also, subcontractor work on the irrigation system caused an emergency call to the plumber. And the floor tile, while appearing sound, chipped immediately when a dolly bearing furniture was wheeled in through the garage. Also, the recommended cable provider cannot be recommended, and the HOA managers are already clearly clueless. We'll make it work, of course, but right now the experience is certainly not worth the money. We'll make it work, but the obstacles put in place by the company have left us nervous about the future. ... More

Customer care post home purchase sucks! Responsiveness to issues is terrible!

Not able to lock the price and lock the rate.

Too many issues for a new build. Rushed through to close homes without paying much attention to delivering a quality product for the homeowners.

We had a hard closing date that Lennar would not budge on even though the house wasn't move in ready. It's been 2 months since closing and our issues have not been resolved yet. The construction manager had made promises that he couldn't deliver on. Not a good look for a national builder like Lennar.

In my experience, buying the home was not the issue, it's been the follow up. Things like purchasing the home were explained clearly and upfront. Things like follow up about who to pay for the mortgage through Lennar the first month, how to pay the HOA, and how to get the key fob for the clubhouse or even where to get my mail from have been like pulling teeth!

The workmanship on this house is ridiculous. There is paint on the carpet, clumps of caulking everywhere, careless installation of the water lines, paint splattered on the floors….honestly, I could go on and on. The response to my work repair requests have been great so far.

This was not a great home buying experience. This is our fourth new home in 25 years, and was next to the bottom in our satisfaction as customers. Our primary concerns were the very poor quality of workmanship (painting, caulking/grouting, etc...) and the almost total disregard the subcontractors had for protecting finished surfaces (LVP, carpet & countertops) as they finished detail and trim work. We spent many hours cleaning paint overspray, joint compound splatters & residue and grime after we moved in. Some places in the LVP were permanently marred by their behavior. Lennar's performance, from the New Home Orientation onward has been unpredictable and uninspiring. Nearly half way through May, we have no functional irrigation system, sod that looks quite pathetic, and no spring landscape maintenance yet performed in the neighborhood (mowing/trimming, fertilizer/herbicide application nor mulch refresh). The most frustrating part of this is that we have little confidence that any of this will be addressed soon, or ever. ... More

I feel that once the deal close all assist close too! I need help setting up my smart home! Cabinets not complete! I had issues with two cabinet and one was fixed and Alex will not confirm the two cabinet that also had a split in it they try to paint over but it need new cabinet

Apparently very rushed as workmanship is definitely lacking. Difficult to have customer care remedy many issues.

Experience started out really well. Realitor was very helpful and called me every week with progress reports. This was great , and everything seemed to be going as planned. We set a close date and I flew in to close taking a late flight to make it to an 8 AM walkthrough prior to closing. When I arrived there was no welcoming party or Realitor. Just the builder stating he this was his first walk through without his team. The house was not finished with the blue tape touch ups and it was not cleaned. Because I got in late and was tired I took the builder at his word it would get taken care of. The only other thing that had happend is the lennar mortgage company called me the week before closing and stated they would need an extra 2k to keep the rate they had locked in prior to closing. This miffed me but I was excited and I thought but using lennar mortgage and lennar insurance and everything lennar Recommended then I thought they would treat me well. After closing this has not been the case. The builder ( or project manager Charlie ) did everything he could to get me to sign off on his part of the work by promising the warranty department would be fantastic when I got in touch. Several issues besides the paint and cleanup arose and the warranty department came out. When this home was finished the last person who painted the interior of the home got paint on all the floors , and even left a layer of paint in the childrens bath tub. He also painted portions of the siding the wrong color. The warranty department lied to my face in saying “ the paint would blend in” in 6 months. Using my neighbors paint color to touch up siding and leaving the neighborhood blotchy , and lying to me is basically what I have been left with. It is may and we still have not gotten any grass that was promised. So my yard is a mud pit. Thankfully for me this is a second home and I only come during time off and I don’t have to look at this stuff everyday. So I’m starting to feel completely scammed , and on the wrong end of a bad Lennar job. This is a track townhouse , and I understand nothing is perfect but now I’m finding out the year of free Hoa fees was also actually wrapped into my closing so that’s another 3 something thousand that has been added to the closing situation. If you are buying a lennar home I would get your own Realitor , mortgage company ( or pay cash ) , insurance company , and any other form of outside institution to help you , and work with because lennar isn’t on Par. That’s my opinion. ... More

Kevin is horrible. Lennar mortgage ran my social security number without my consent. I had told Kevin that I had my one lender but he would not listen. I felt like he took advantage of me because I was a single mom doing this on my own.

Sales are unprofessional, missed a few documents when it comes to signing something. Build quality feels like they rushed to complete the construction. Due to the current market situation, we didn't have a choice but to accept.

After seeing the model home I was excited to I purchase one. But when we came to do the 1st inspection it was pretty bad. I was not impressed with the quality of workmanship. It looked like there was no pride with the work being done. We chose to complete the sale and work on making the home look better. And fixing what was wrong.

Work order after work order right after moving in

Given the real estate market in the Denver area, Lennar is constructing homes too quickly without much attention to detail which leads to poor craftsmanship and poor attention to detail. There are way too many issues with our new home, especially when paying this amount for a new home. You'd hope that those little things/details like adjacent electrical outlets lining up, ensuring HVAC wiring is correct so that the furnace and A/C condenser aren't running at the same time, picking up the debris/nails around the perimeter of the home prior to closing, ensuring paint is off of windows, ensure drywall/framing is square instead of a 1" relief between one side of the wall and the other, ensuring lots are graded properly before closing, ensure there are no dripping water lines, ensuring there isn't wall texture on floor boards, ensuring the staircase bannisters are stained and then installed so you don't get stain on the flooring when you decide to stain things post-install, protecting the carpets before closing so trades don't track mud through your new home, etc. Not hard things to do, but takes more attention to detail and some caring from the Lennar side to ensure trades are taking enough time to make the little details count. ... More

Lack of communication throughout the experience, followed by people dropping the ball as far as craftsmanship. Financial side of thing were not complete until 40 minutes after closing appointment. Home was not ready for move in until 3 days after closing

First time homebuyer here on a new construction home. We love the floor plan of the Richmond model. Great community and neighbors. Fit and finish of the home is poor. Missing trim, paint splatters everywhere and just an overall cheap feel. Although the home is about 90% perfect, it’s hard not to notice the 10%. Lennar doesn’t offer any customizations which would’ve been easier to do/install during construction. Lennar mortgage and lennar title are terrible with communication. With overinflated house prices in 2022 it’s hard to justify value.

Overall my family's experience with Lennar was frustrating, tedious, and unsatisfying. And those are the kindest words I can come up with. Our experience started by showing interest in a lot in a nearly complete neighborhood in fall of 2020. We were told the lot we wanted wasn’t released to build on yet, but should be ready early 2021. Early 2021 turned to spring 2021, which turned to late summer 2021. Midway through that wait, Lennar changed to what they called an “inventory model” where they allowed us to choose our finishes before signing the purchase agreement in a veiled attempt at trying to make us feel like they were doing us a favor. But in reality, this was purely for their benefit of lining up supplies and labor and locking buyers into upgrades that they may not be able to afford once the purchase is finalized. In that time we couldn’t even get the most basic information like which way the house would be oriented, or what the layout of lot looked like. Every update we received from Lennar over the course of those 9 months (in which I had to initiate nearly every interaction), the price of the home went up and up and eventually landed on $90k above the original 2020 estimate. The lot we chose ended up being one of the LAST homes built in the neighborhood, despite us showing interest so early. Now, I understand the market went crazy over the last couple years, supply chains were a mess, and the labor market tanked, but all I was told during that 9 months was, “There’s nothing we can do”, “We’re waiting on City approvals”, “We don’t know which lots will be released and when”. Now, let’s imaging the market was flipped and Lennar was eager to sell these lots. Do you think I’d have gotten the same excuses? Or would they have done anything and everything to get us bought in as quickly as possible? Despite the 9 months of limbo and inflated price, we went through with the purchase because we were already committed to moving. Now when you’re spending half a million dollars on something, you might expect some modicum level of service, right? Detailed weekly updates, maybe some sort of tentative schedule, or planned walkthroughs during the various stages of construction. Instead, we got what I would consider the bare minimum they could offer. A few pictures every week or so and a 5 minute phone call telling me what I already knew by walking the property myself. At one point I even had to point out that we were missing certain electrical items we paid extra for. Every deficiency I pointed out was met with a “Yep, we’ll make sure that’s taken care of.”, but many of them were ignored and simply covered up in hopes that I’d forget about them. I ended up paying a 3rd party inspector just so I had written documentation of what they were doing wrong. When it came time to do the final walkthrough, I finally felt like we were getting the level of service I expected from this “Leading Home Builder”. The representative walked us through the home’s “smart” features, and we tagged the cosmetic defects throughout the house (there were several dozen!). We were told that most of these items would be addressed before our final move in day. That feeling of satisfaction quickly went away when we walked into the home after signing all the paperwork and realized that less than half of the items were addressed. We’ve been in the house for nearly 2 months now, and after one major sump pump failure event, and 4 Lennar warranty representatives later, we’re still working through some of the items on that initial list. To be fair, some of that is due to weather but I get the feeling that if I wasn’t continuously following up on these items, they’d have been completely ignored. Also, despite us being the first home completed of the 5 or so that remained, we’re the last to get SOD in our yard. I’m getting the same excuses I got before the build even started, “We have no control over that”, “We don’t know when it will be done”, “There’s nothing we can do”. So nobody knows anything and the crews just show up when they feel like it? Surely someone has something written down on a calendar that they could share. It's clear that quality control was lacking or non-existent throughout construction and now that we’re moved in, I guess it’s my role to make sure the workers are doing a satisfactory job. We’re still finding defects and deficiencies throughout the house like large cracks in the basement slab, squeaky floors, poorly painted areas, sloppy drywall work, etc. I don’t blame the workers making these repairs and the current warranty rep is doing his best at getting things scheduled and address quickly, but I’m getting to the point where I’m just going to start fixing some of these issues myself. It’s more of a hassle to wait around for a 3 hour window so a painter can come by for 10 mins of work, than it is to just buy some rollers and do it myself. I’ve already addressed several grading issues in the yard and have had to clean up all the nails and debris that was blown off of the roof. Now I can admit that maybe my expectations were way off to begin with. Maybe I’ve been too picky or “entitled”. Maybe this is the status quo for all builders. But I’d be curious if anyone reading this review, Lennar employees included, would find the things I’ve mentioned acceptable and expected when spending as much time as money as we have. The process of selling a home and moving is stressful enough, on top of doing it all with a family of 5 in the middle of a pandemic. This may be how it is, but is it how it should be? ... More

We don't have any real problems with the Lennar people on the front lines, those we dealt with face-to-face. Our sales rep was terrific and our Lennar Mortgage rep was terrific also, but his underwriter/manager was an unreasonable nightmare, demanding documents and substantiation two days before scheduled closing, when that stuff should have been asked for weeks in advance. The stress that caused was enough to register on the Richter Scale. Beyond that, there were two big irritants, one as we were going through the buying process and one after we moved in. First, Lennar's marketing hype called "Everything Included" is really "Everything Included Except What We Don't Want to Include". Can you imagine paying two-thirds of a million dollars for a new home, and in the middle of the process the air conditioner is taken out of the specs, because of "supply issues"? After we moved in we were able to get an air conditioner within a week, no problem. Lennar could've done the same thing and avoided disappointed customers. Everyone of my neighbors had to buy air conditioners locally, and got them installed within two weeks. None of us were pleased that we had to lay out $5000 for that, when that cost could've been included in the mortgage for only about $25 a month. Another "Not Included" is the laundry room cabinet. The web site and a model home we toured both had this. Ours didn't, but only had wire shelving, even though the cabinet was delivered and installed. It was then removed after they discovered their "mistake". It was explained that no body in our development were supposed to get these laundry room cabinets, and it was the cabinet supplier's mistake to deliver it. But a concurrent Lennar development project only 30 miles away with the same home models as ours included them. Also, don't get me started on the inability to select interior or exterior colors, or adding small customizations like moving the TV cable tunnel 6 inches higher above the fireplace to accommodate large screens. Lennar is a volume, cookie-cutter builder that has chosen profits over customer service and satisfaction, even when the customer is willing to pay for small changes. And that leads to our second class of irritants. After moving in we began to see all the shortcuts and sloppiness of some things. The sloppiness has to to with "fit and finish", paint and mortar and cement things that you don't see during the final walk through. This biggest issue is the super-thin coat of paint throughout the whole house. Don't brush up against the walls or corners too often or you'll be seeing bare sheetrock. And by no means are you expected to wash smudges and clean walls, because you'll be wiping away paint in the process. It's very disappointing, not to mention the splatters and drops of trim paint on the floor, carpet, and threshold that you shouldn't have to deal with but need to. Another moved-in issue is the quality of the sheet metal in the kitchen sink and the fireplace. The sheet metal is so thin that temperature changes make the metal warp and "pop" surprisingly loudly, something we've never experienced before, but then maybe we bought from higher quality builders in the past. Obviously, Lennar didn't test these items in any way before approving them. And, finally, before this list goes beyond a reasonable length, it seems that the interior design was created by architects or engineers who don't really live in teh houses they design. If they did they would know that light switches should be close to the room's door frame, not 10-18 inches away requiring you to reach way in and grope around for the switch. And they should also be on the latch side of the door, not the hinge side. The network access panel in the master walk-in closet should be on the wall that is hidden by the closet door when it is open. The panel is accessed very little and doesn't need to be so "convenient". It just takes up space and makes a useful closet wall unable to be taken advantage of. There are more issues that could be listed, like a sewer clean-out in the living room next to the fireplace painted in chrome so you can be sure to never miss it (!), but that should be enough to prepare you for some disappointments that are more irritants that deal breakers. By and large, we are happy in our new home, even with all the issues we have to fix. A lot of that has to do with our location and our expectations for our life in the next decade, but we were just so disappointed that good old fashioned pride in craftsmanship and customer service was so lacking for all the money we spent. ... More

My experience is not the best overall. I will say the our salesman and our closer / finance gentleman were extremely attentive and went 100% out of their way. They were the ONLY reason I didn't walk away and stayed with the homebuilder. I have owned a Lennar home before and my previous husband actually was a construction manager for them so I know the product very well. I have also owned a DR Horton, Antares and a Highland. Lennar is by far has the spottiest workmanship, esp. now, not like before. I don't want to hear nor care about the pandemic, that does not mean that the workmanship and the materials should be crappy. I could see it taking longer but it shouldn't be subpar. My house was the dumpster of the block while being built so all contractors threw the trashy materials in our yard and broke a lot of brick. then my driveway is literally melting away, the top layer spalling away and they dont want to repair it. my roof leaked in the bathroom and the AC repairman just left and also he gets alot of repairs from them and that our roof and attic has issues, you can literally stand in the attic and see daylight and see the workman truck. he started laughing when we asked is that normal and should we see that he NO not at all. they left me no brick, they should always leave a stack of at least 12 bricks. the ones they had to replace before we closed DO NOT even match. big eye sore. My sprinklers are still not working properly in the front yard. all this and I have not even made my first payment yet. I 100% regret buying this home. I just wanted a home that I come home to and be proud to come home to and call home and be my safe haven from everything we are having to go through with my grandson. ... More

We closed on our Lennar home recently. We are happy with our lot selection, home size, finishes, and price paid. Karly was excellent to work with in regards to new home orientation. However our trust was broken the entire time due to poor communication by many other working for Lennar, and false expectations cost us thousands of dollars in temporary housing. Given the supply and labor issues being faced in the industry, delays are understandable. However, setting realistic expectations would have been appreciated. Emails either went unanswered, answered late, or arrived with vague explanations to our questions. I would buy another Lennar home, but only if it was a move-in inventory home. ... More

There is a lot I could unpack here. 5 month delays, miscommunication, lack of communication, and being ignored. From sales to financing this entire team seems like no one has the right information...and those that do fail to communicate. The house itself is fine...but working with Lennar people is an exercise in frustration. They *say* they will answer your texts and return calls. They dont. They say welcome to the Lennar Family. Well this is a family that only sees each other on occasion and rarely speaks...

The mortgage and sales end was totally unprofessional and inept. Lennar is in serious trouble once this market settles down. Still waiting on punch list items after two months with little to no communication. Would never seek out a Lennar home again.