Lennar Reviews

The entire experience was unpleasant. We have also had several big water leak problems. The warranty may cover the problems but does not cover lost wages or other expenses due to the issues. Highly recommend better quality control. They build them so fast that they miss a lot of things.

The day I signed the contract I was sadly given half correct information about possible helps like homestead and the agent incharge never answered my phone calls after I was passed down to mortage people. After that When I went to pick up my keys after signing there was no one at the comunity and had to wait 30 minutes for someone to arrive and hand me my keys! Lastly my house was dirty when I went in. They never did the last cleaning of my home. The only response I got was: “maybe someone got confused on the day you were closing” other than that I have a house.

I didn’t care for Cindy. I don’t think she had my best interest in mind. I don’t think she was forthcoming or honest

The first walk through of the home I highlighted a lot of things that needed to be fixed. Second walk through was the same day as my closing day (very inconvenient) nothing was fixed. The home looked the same as the first walk through.

I am a 100% Disabled Combat Veteran with certain health issues. Everything was going great with the whole process home buying process, until after the closing. That's when it all fell apart. I wanted to fence in the very small backyard and have pavers put down before my family moved in. I have mobility issues when walking through grass so the pavers were the perfect choice. After closing I submitted my paperwork for the fence to be installed with the HOA. We'll, they contacted me and said they were waiting on the paperwork from Lennar. A week or so later with no call, I contacted them again. Then I find out someone at Lennar FAILED to submit my Closing Packet to the HOA. So, here I am waiting to have the fence installed before I can have the pavers put in and time is running out before I can actually move in. We planned to move in May 22 so that the fence and then pavers could be installed. Keep in mind, I closed on the house April 28th. So now were we'll over a month and still NO Closing Packet has been submitted to the HOA from Lennar. The HOA could not tell me who to contact to fix the issue saying that it's Lennar not them. I could not get help from Lennar as I was constantly being passed off to someone else. Seems nobody knows. So, my dream of moving into my COMPLETED and Functional Lennar home is GONE. So now, my happiness and excitement has been taken away by Lennar and their neglect to their customer who is also a 100% Disabled Combat Veteran with health issues. My dream of being able to go into my backyard with no safety concerns because of my health issues has been taken away from me. It would have been nice to enjoy my backyard, but now all I can do is look at it but not enjoy it. I am disappointed in Lennar for their lack of properly doing their job for their customer who just bought one of their homes. I am truly disappointed and hurt from this experience. Lennar customers deserve better than this and especially for the disabled and the 100% Disabled Combat Veterans, like myself. I'm sure i will NEVER hear from Lennar because I am just a nobody that everyone has forgotten. ... More

This is our second home with Lennar, and unfortunately, the experience this time was disappointing, especially with their financial services and closing process. There was no formal welcome or acknowledgment during the closing — not even a basic walkthrough or someone to greet us. For a repeat customer, this felt impersonal and careless. What made it worse was the complete lack of any gesture of appreciation. No closing goodies or even a simple thank you — something we had received before. This change made it feel like Lennar is now more focused on profits than on customer relationships. The way the house keys were handed over was frankly unacceptable. They were left in a plain envelope, which felt cold and thoughtless for such a major milestone. No guidance, no explanation, nothing. It gave the impression that once the transaction was complete, we were no longer of any importance. Lennar used to feel more customer-centric, but this recent experience made it clear that things have become much more commercial and impersonal. I expected better, especially as a returning buyer. ... More

Great house but terrible customer service.

The home buying experience was not pleasant. Our salesman was good, but when we had to deal with construction, things took a turn for the worse. This isn’t our first home, so we knew the process. When we pointed out flaws or issues, we were told, “this isn’t a custom home.” I wasn’t asking for one, but I was asking for quality work to be done. It doesn’t need to be a custom home for the workmanship to be up to par. The first woman that was assigned to us for quality control check was extremely unprofessional. She was rude and condescending, and when we would point out an issue, all she would say was, “that’s in spec.” Our salesman profusely apologized after witnessing everything, and after we spoke with management, we were provided with someone new for the next walkthrough. The new gentleman was very knowledgeable and professional. But even he had a hard time when we dealt with the construction supervisor who was unprofessional and unwilling to help. It took another conversation between our realtor and management to get things fixed. And this was all after we were moved over to a different house because of all the issues in the first one. Since then, the warranty people have been great. Whenever we put in a warranty repair request, it is handled quickly and there is always someone who follows up to check the quality and ask if we need anything else. ... More

While our initial sale person with Lennar was amazing, we quickly had bad experiences with everyone else. So many mistakes: names spelled wrong, wrong documents with errors sent, dates being wrong, items not completed after first walk through. am so thankfully I read everything carefully. Communication was horrible. I understand exactly what we paid for, and we are so happy to be homeowners. However, I would never recommend this company to others.

We received a lot of misinformation. About items that were included but really not included. We didn’t realize the home didn’t include this items until walk through, days before closing.

Signed on the dotted line, lined up our own mortgage lender and attorney...poof...there went the customer service for Lennar's Sales Team member, Lori. No longer answered emails, didn't tell us how to get vital information regarding our home (mailbox keys, HOA info/login, etc). As soon as you use anyone but their title, mortgage or lawyers, you're dead to them & good luck. Make sure you do an independent inspection of your home prior to move in. Lennar will tell you they have an "independent" inspection but don't believe them. We found 3 code violations and multiple issues with our house, including water damage after their inspection was already completed. Post inspection and since moving in, we've found whole sheets of drywall that weren't properly nailed in place, unsealed tile, uneven and missing flooring/carpet, uneven doorways and doors that don't close properly/are cut incorrectly. The list goes on daily. The only saving grace thus far has been the warranty department. We've had two positive experiences with having major things fixed & if it wasn't for that, I would regret buying this house entirely. Expect to replace pretty much anything builder grade within the first year or so and you'll be much more in tune with the reality of a Lennar home. ... More

At first, our experience with Lennar was fantastic. The loan team moved quickly, and everything seemed to be on track. As active duty military members using a VA loan, we were led to believe that Lennar was coordinating directly with the VA on our behalf. However, after speaking with a VA loan agent, we learned that some of the documents Lennar requested from us should have been handled by them, not us. This raised serious concerns about their transparency and competence in handling VA loans. Despite our reservations, we moved forward. Throughout the process, the team was responsive and helpful—until we signed the paperwork. After closing, communication dropped off almost entirely. We never received a welcome packet, and basic tasks like setting up utilities and ordering trashcans became a frustrating, do-it-yourself process. It felt like Lennar's customer service vanished the moment they secured the sale. To their credit, the construction team did an excellent job, and we have no complaints there. However, the lack of post-sale support was disappointing and made what should have been a seamless transition into homeownership far more stressful than necessary. If you're considering Lennar, be prepared for great service up front—but don’t expect the same level of care once the deal is done. ... More

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Poor communication when I need something. When they want something from your lender or attorney, they are all over it. When it's time to do anything, they literally dictate and bully you on what they want done zero flexibility. The Lennar chosen title company is unresponsive and literally does not care about there "captured" business no risk of losing so why do anything to make the buyer happy. Any issues with the home are treated the same way anything Lennar can do to not help the buyer they will do.

We did our walk thru a week before we closed and we came back 3 times in that week and nothing had been done in our walk thru so the day before closing we went to the office and our girl got on the phone and called our project manager and got them to start working on all the things that were wrong. But the morning of the closing we came back and several things were wrong and I feel like we were dismissed on all of them and then you are stuck because you have to go to your closing. We have already had to have the mother board replace in our heating system and we haven’t even lived here a month. But it took 4 visits to get done. Still several things need to be done but just trying to get settled before they fix the things that should have been done before we closed ... More

Very poor communication Missed promise dates Original close end of August True close end of November Apartment lease ended & after 2 extension had to move out. Lennar Said they would pay for moving & storage of furniture till home completed. Never did

Sales agent is awesome, loan officer might be the most unprofessional person I have ever done business with, service request was okay but rigid on time availability and not considering the customer, customer service agents are great but can do a little with empathy, some finishing could have been better and materials installed a little better. Overall, not enough positive to refer someone or even think about future business with the company.

Lennar sales team is very aggressive and compels to sign the purchase agreement within a day. Once an agreement is signed, Sales team do not have complete information of the home features and takes long time to respond to subsequent queries. Asking if there is an EV outlet provision in garage took almost 10 days.I have to remind 5 times over email to request change in purchase solar agreement. Lennar mandates to buy solar battery which do not make it customer obsessed. I have to put 30k cash just for solar. Besides solar installers takes 1plus months to activate solar system. Lennar design -Overall Aluna home is good but there are many places where the builder had cut corners. All secondary bedrooms had only 1 ceiling light common with fan connection. Sliding door to yard do not have provision of screening door. While walking upstairs sound travels quickly everywhere giving a feeling of an old home. There were multiple defects as refrigerator outlet keeps tripping, kitchen fan hood not working, door locks not working, unequal cooling from HVAC which took long time 5/10 days to be fixed. ... More

Did not really have a good experience.

Started out great. Our application and special requirements all sent in to underwriters for review. About two weeks from our closing date, the woman in. Sales contacts us to let us know that they decided to relist our house at a lower price!!!! What the "f"? We were so close to the end of our underwriting, there was no reason to expect we would not close. We worked hard the entire process and did close on the home,on time. We did Not expect to have the house taken from us when we knew we had more time. Plus they listed it for cheaper. Touring new buyers through the house we already accepted. Worried all the traffic through the house might cause some changes in what we approved. (Marks on carpets, walls, hands on doors and drawers, leaving trash). We feel very screwed with this house we fought hard for, completing all requirements on time for original closing date of 11/22. This company lacked the support and trust that we were going to make it happen and close. We did,on time. Annoyed that we were not offered the better prince while they were actively trying to sell the house from under us,Under contract!!!!! The house now had a negative feeling around it, this is very unsettling. We noticed a couple of things in the house that was not completed correctly such as internet wiring. They had to come in to repair as it could not be used other wise. They were there for many hours, so clearly not done right at the beginning and clearly prove that the workers were rushed in the end to get the house complete. I loved this house, but the company had now surrounded the purchase with negative feelings. They made us out to be incapable, with no real apologies and no offer to make it up to us. If they were willing to take $10000 less from a stranger, then why not offer it to the couple working SO hard getting you all the information you had to have. Not very positive about Lennar. Kinda having second thoughts about this purchase .. ... More

It was not a good experience from the start. We were told by the sales woman that Lennar did not offer VA loans. We found that to be incorrect. We have had many issues with the workmanship and have only been in the hone for less than 2 months.

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

During our celebratory walk thru, a week prior to our closing, we pointed out several issues that needed to be addressed. To our surprise, at the final walk thru, NOTHING had been repaired. We suggested we delay the closing to allow additional time for the repairs to be completed. We were assured these repairs would be taken care of... well, over a month later we are still waiting. I trust NO ONE at Lennar. If false promises were a trade that would be their best quality. I've spoken to several other owners, one a family member, who have all experienced similar issues. The homes are not ready for closure. They are hurrying the process along just to keep moving from home to home. ... More

**Report on Building Project Experience from THE PINES **Overview:** Effective communication is essential in any construction project. Louis, our site manager, demonstrated commendable communication skills, facilitating as much as possible a smoother process throughout the build and considering what and who he had to work with. **Positive Aspects:** - **Site Management:** Louis effectively managed the site, ensuring that communication flowed well between the buyer, contractors and stakeholders. His approach likely contributed to a more organized building process along with our detailed assistance. - **Quality of Materials:** There have been noticeable issues regarding the materials used, raising concerns about their durability and overall quality things used were very cheep and low grade end products. - **Contractor Cleanliness:** The cleanliness of the contractors on-site was lacking at best and substandard, which may have impacted the working environment and aesthetic of the project. - **Discrepancies in Fixtures:** Inconsistencies with fixtures was an issue it was extremely obvious from a contractors perspective that they bought their fixtures in bulk and used what they had not what would actually go with the home or at the very least match. this car is just to have to replace fixtures in order to create continuity in our bathrooms. The overall finish of the home was frustrating, particularly given the investment made was for a new build. **Recommendations:** - **Professional Inspection:** it would be highly recommended engaging a professional inspector for a future Lennar Home build. Having someone knowledgeable accompany you during ALL the walk-throughs can help identify potential issues before final acceptance. it was very notable that Lennar homes will try and push you through the process in order to simply check a box for another sale without regard of customer satisfaction. **Conclusion:** My diligence exhibited throughout the project was instrumental in my wife and I achieving a satisfactory outcome, despite concerns about overpayment. The product we received in the end was definitely not worth the money we paid for it. We hope that by sharing this experience can provide valuable insights for others considering a Lennar home. I could not understate the importance of highlighting the necessity of a would be buyer being proactive and vigilant during the building process. Remember out of sight out of mind and a lot of things can get covered up behind sheetrock. **Final Note:** The final project was OK however, the effort I put into it was more in line with a custom build, but without any decision-making or upgrading decision-making ability. Do not expect for them to waiver and floor color, down to blocking in the walls literally, they will do nothing other than build you a shell, and that will look the same as the demo. ... More

Lennar hasn’t made this a great experience from the beginning. Why not just hire a company to do things right the first time, right? Our home needed many repairs right away, and it took quite a few attempts to get it corrected. We had taken multiple days off of work, to have nobody show up to our house to fix the issues. The closing was also less than expected. They were still asking for us to submit documentation post closing.. sounds like they didn’t have their ducks in a row-right? I would not recommend Lennar to anyone looking to buy a house.