Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17281 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
The poor workmanship.
- Stephen L.
- Verified HomeBuyer
- January 30, 2022
- Smyrna, GA
Frequently asked your sakes consultant and/or construction manager to walk you through the home, so you can address poor workmanship immediately!
Lennar responded:
Hi Stephen, thank you for sharing a review. We want to apologize for any frustrations you have faced due to the quality of your new home. If you have an outstanding items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Horrible communication
- Anonymous
- Verified HomeBuyer
- January 29, 2022
- Forney, TX
I had a horrible experience with Lennar. The communication was horrible. I received "update" emails for the building process but, it was not correct. The building process was about 2 weeks behind from what the emails were saying was done/ to be done that week. During the scheduled "closing" week, I received communication from the Lennar team threatening to cancel the contract because I was not using their Lender. THE HOUSE WAS NOT CLOSE TO FINISH at the time of. They expected us to do a walk-through of an unfinished house that did not even have power or water running. They even forgot to ...
Lennar responded:
Hi, thank you for the detailed review. We want to apologize for the delays you faced and the quality of the home at the time of closing. If there are any issues that need additional follow up, please do not hesitate to let our team know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Lennar - My overall experience is fair.
- Ashraf G.
- Verified HomeBuyer
- January 27, 2022
- New Port Richey, FL
My overall experience is fair.just had some issues regarding the date of delivery because the builder insisted on closing date even the home was not ready for leaving in it. Like painting,bathroom shower doors were not installed yet.
Lennar responded:
Hi Ashraf, thank you for this review. We want to apologize for the incomplete state of your home at the time of closing. We never want to cause such inconveniences for our new homeowners and their family. Going forward, if there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Holes in walls, scratched stovetop, waited a month for mirrors, almost 2 months for light fixtures, etc.
- Mary Ann C.
- Verified HomeBuyer
- January 25, 2022
- Punta Gorda, FL
Once the house is inspected and approved for occupancy, it should be completed - ours has many issues to be resolved.
Lennar responded:
Hi Mary, thank you for sharing your review. We want to apologize for the delays you faced with completing items in your home. Additionally, we are sorry to hear about the outstanding items you continue to work through. If there is anything we can do to assist, please send our team a detailed message at corporatecustomercare@lennar.com and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
SHODDY WORKMANSHIP
- Anonymous
- Verified HomeBuyer
- January 25, 2022
- Punta Gorda, FL
From the drywall to the outside of the house, the workmanship is far below standard. Example: Outlet covers that fall off when you put in a plug. I can't believe I paid this kind of money for the value of the workmanship. Many corrections still not completed after almost two months living in the house.
Lennar responded:
Hi, thank you for this review. We want to apologize for the disappointment and frustration you have faced regarding the finishes of your new home. If you have any items that need additional attention, please send us a note with any details you can provide at corporatecustomercare@lennar.com, so we can follow up with the team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Lennar had an opportunity to do great things and fell short.
- David M.
- Verified HomeBuyer
- January 25, 2022
- Thornton, CO
It felt like they were just an assembly line putting a product together.
Lennar responded:
Hi David, thank you for the review. We want to apologize for any issues you have faced and the poor experience this has caused for you. If there is anything we can do to help going forward, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Lennar - We love our floor plan but are extremely disappointed with the
- Kristina T.
- Verified HomeBuyer
- January 25, 2022
- Punta Gorda, FL
We love our floor plan but are extremely disappointed with the quality of work on the house and feel like short cuts were probably taken. We are also displeased with the bidding and made the whole process feel like a car sales deal and more like a number not a home buyer. I wouldn’t recommend Lennar to anybody.
Lennar responded:
Hi Kristina, thank you for this review. We are sorry to hear about the disappointment you have faced regarding the quality of finishing in your new home. If there are any outstanding items that need follow up, please contact us directly at corporatecustomercare@lennar.com and we will assist. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Quick to close the sale, slow to finish the build.
- Scott D.
- Verified HomeBuyer
- January 25, 2022
- Lakewood Ranch, FL
Home wasn’t close to finished for the walk through and wasn’t finished for closing. Almost two months on and I am still running around trying to get them to complete projects. I gave them four stars for trustworthiness only because I believe it will get completed.
Lennar responded:
Hi Scott, thank you for sharing your experience with us. We would like to apologize for the ongoing frustrations with getting items completed in your new home. If there are any items still outstanding in which we could provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 1
False Promises - No followThru
- Anonymous
- Verified HomeBuyer
- January 25, 2022
- Wimauma, FL
We were made several promises only to receive crafty excuses, repeatedly. Quality is lacking in so many aspects of this construction it's difficult to name them all. Attention to detail is minimal from Lennar subconstractors. Simply put, the Lennar Team lacks integrity.
Lennar responded:
Hi, thank you for this review. We want to apologize for the attention to detail and quality issues you have expressed regarding your home. If there is anything that needs follow up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Don’t sign at closing if everything at your final walk through isn’t complete.
- Danielle M.
- Verified HomeBuyer
- January 22, 2022
- Kissimmee, FL
5 months after purchasing my home I am still waiting for construction damage repairs. I should have never closed with the construction damage. Now I feel like they are taking their time with repairs.
Lennar responded:
Hi Danielle, thank you for sharing your experience. We are sorry to hear about the outstanding issues you have with your new home. If you would like us to follow up with the team, please send us a message at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Rush job
- Jenna B.
- Verified HomeBuyer
- January 21, 2022
- Johns Island, SC
Although we appreciate that Lennar pushed to meet our established closing date, it was at the expense of the quality and completion of certain items. We are now 4-5 months post closing and still have items unfinished. Our construction manager essentially abandoned us and it's been extremely difficult getting things fixed via the warranty group. We love the house but this did not go the way it should have.
Lennar responded:
Hi Jenna, thank you for sharing this review. We want to apologize for the outstanding issues you have faced since closing on your home and poor service you received from the team. If there are any items outstanding in which we could help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Unresponsive on issues
- Sommauna X.
- Verified HomeBuyer
- January 21, 2022
- Madera, CA
They will take a long time to replace items on the list when you closed. No ETA on when it will get done. Move in since the end of Nov 2021 and had issue with refrigerator which is still not working since day one. They will not replace and will tell you to deal directly with the manufacture (Frigidaire) Please don’t buy anything with Frigidaire they’re horrible to deal with, and will not replace anything even though it’s brand new. I would not recommend buying with Lennar. No follow up to resolve the issue and the details are so so…
Lennar responded:
Hi Sommauna, thank you for this review. We want to apologize for the poor communication and updates you have received on outstanding items. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Overworked
- Arier F.
- Verified HomeBuyer
- January 20, 2022
- Ocoee, FL
Quite a few things went wrong since the closing. We did not receive the gate RFID stickers so we were not allowed into our community, even though the HOA pdfs we received 4 hours after the closing (around 10PM) stated we should've received gate stickers to access our home, so our move was delayed. We were also missing 1 garage remote (the package mentioned 2, we got 1), but around 2 months later we finally received the missing remote. There were 6 holes in the drywall: 2 in the staircase, and 4 in the ceiling. When installing ceiling fans, I found out some of the industrial screws holding the ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Zero QA/QC
- Victor A.
- Verified HomeBuyer
- January 20, 2022
- Ruskin, FL
Zero QA/QC in our home. Customer care reps were sympathetic at first and helpful, but as we have been putting in the numerous daily work orders the past 2 months, the quality of service has dropped enormously and close to zero cares given. It all started to go down hill during the construction process and has now trickled down to customer care experience.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Lennar - Quality of the house is poor.
- Shawn M.
- Verified HomeBuyer
- January 19, 2022
- Marysville, WA
Quality of the house is poor. Final finishes and products used very poor for a lennar community would notbuy another lennar home and we are already looking to sell this house and move away from this community
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 5
Too expensive for a poor quality home
- Jonathan L.
- Verified HomeBuyer
- January 19, 2022
- Menifee, CA
If you buy a house and there are issues with it lennar will try to blame you for it. And since there are issues with it obviously they didn't do a good job on it.
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 2
The Construction was poorly executed, too many issues.
- Jorge T.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
We exptected better workmanship and quality from Lennar but ran in to so many issues and obstacles. Poor Construction Manager did not fiish up some of the work on time and we even extended our move in date to help accomodate their delays.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Not Great!
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- Marietta, GA
My experience with this builder was not good.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Lennar - Horrible buying experience, a nightmare dealing with the loan
- Cordelle F.
- Verified HomeBuyer
- January 19, 2022
- Fishers, IN
Horrible buying experience, a nightmare dealing with the loan side. Paperwork a mess, not responsive, when responsive being combative.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Honorability
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
Home is brand new and has issues that have not been fixed. Minor issues but still haven't been fixed.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
lack of supervision during the finish trim stage, sheet rock, HVAC install
- Marc M.
- Verified HomeBuyer
- January 19, 2022
- Summerville, SC
very nice community but the nearest school for my kids to attend is over 30 mins away and estimated bus drive is 1.5 hours. If we needed to pick up or drop off our kids it would consume over 2 hours a day spent driving. If you have kids that need to attend school do not move here. also the infrastructure has not been addressed. One builder is dropping 700 homes and the roads are single lane each way. This area is going to be a mess for several years until the growth catches up to the homes being built.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
How hard the process for loan was.
- Gaylene B.
- Verified HomeBuyer
- January 19, 2022
- Batavia, IL
Worst loan company I’ve ever dealt with
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
We have been in the house 6 weeks and still cannot get things fixed that should have been fixed before closing.
- Seann P.
- Verified HomeBuyer
- January 18, 2022
- Humble, TX
We have had numerous problems and a terrible response to getting issues fixed. 1. Our AC went out the first week due to poor electrical work 2. Our fence is flapping in the wind 3. Our grass was never rolled out and patches are missing 4. Metal debris all in the yard 5. Gutters were not installed and the rain washed away some of our landscaping that has yet to be fixed
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
They do not do a very good job at QCing the final product.
- Anonymous
- Verified HomeBuyer
- January 18, 2022
- Henderson, NV
The workmanship on these homes is subpar. I am still having issues with many items in my house. Make sure you do an extremely through walk through, look at the ceilings, floors, walls, cabinets, and drawers. They do not do a good job with quality control of their workmanship/contractors.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Not a showroom ready home
- Brandon B.
- Verified HomeBuyer
- January 18, 2022
- Aubrey, TX
Building during the COVID pandemic is not easy. Working in the industry I knew going in that there were going to be delays and issues. What I did not expect was the poor work done with the materials that they did have. With Lennar, their marquee promise is delivering a showroom ready home. That is not what we have received. Delays and issues aside, if the work done was worthy of the price paid (and it would have been if it was truly showroom ready) I would be giving 5 stars across the board. Unfortunately, this has been from what was promised.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
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