Lennar Reviews

nothing come with the house

Lennar was very difficult to work with... Many of the documents were incorrect. We did not use Lennar Mortgage or Lennar Title because of the issues. We are still receiving an alert to sign an incorrect document in the portal even though we closed August 23rd. Thankfully, our renter is just moving in this weekend. The final issues were just resolved and our walk-thru was August 5th. We still have a leaky toilet which will be repaired tomorrow.

Quality control and workmanship is below avarge and a lot of mistakes.Close on house and had to spend 1500.00 to have tile floors cleaned and not the only one.

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was missed as the builder did not provide the necessary items to escrow in a timely manner. We even had to provide documents to the escrow company ourselves as the sales person was not responding to the escrow team. When we picked up our keys we were advised there was an issue with our mail box which was being worked on. We got the run around from the post office and the builder on this issue and had mail and packages returned to sender for several weeks. We had to open a PO Box just be able to get our mail. We eventually got someone high up in the post office to respond to us and stated they had already been in contact with our sales person and was waiting on documents. After many weeks the sales person finally responded with what was needed to get this matter resolved. The home has been great but you can tell some of the construction team rushed thru some items such as the shower not being caulked properly and leaking, brand new lights in the house going out - even though they are supposed to last for many years, needing a new ac compressor after living in the home for only 2 months, the sprinkler system not being set up correctly and many of the plants dying. Although I will say the repairs have been done in a timely manner. ... More

The sales rep and other staff members that I worked with including the mortgage staff, were all great and very helpful - They were the best thing about buying here. Unfortunately, my experience was not what I expected. My move in date was 2 months later than I was told which was very disruptive for me and my family to say the least. There were numerous issues when I moved in regarding the workmanship and materials, and I continue to find small things. I contacted the rep who has been very helpful regarding a concern with a hinge on one of the kitchen cabinets and he said he would stop by but he got busy so I reached out a couple of days later and he said we don't usually guarantee the cabinets after 30 - 60 days (when I called I had owned this villa for 6 weeks) he did say he would put a ticket in to have it addressed and he did submit that - I haven't heard from anyone regarding that yet but I am hopeful that this will be taken care of. Yesterday I had the exterminator return because I found a couple of bugs and he said the gap in the weather stripping around my front door is where bugs can get in. I left a text for the customer service rep regarding this but haven't heard back yet. As I said he has been great and very responsive, but we all have a boss, and I think the issues are at the top of leadership in this organization. I have a one-year warranty and will be hiring a building inspector as my one-year anniversary gets closer. I would not be comfortable recommending this builder. ... More

This was a difficult review to write, and one where I waited nearly two months to see if there was resolution on a few issues. Let me break this down into areas: Construction/Builder: This started off as the biggest issue. After we put down our deposit, we were told our final lot layout was going to be different then what we originally expected/been advised. However, after all of the back and forth, the construction team itself really got behind getting us the home we wanted. It started rough, but once Elddy and Rob recognized that this wasn't going to be a simple fix, they went with making sure it was the right fix. Overall, probably the best experience we had was with the actual "construction" side of the house. We got a great home with very few initial issues. Customer Service: This is where Lennar really really dropped the ball. Everyone is nice, so its not the tone or the professionalism, but it was very clear that the sales side of the house wasn't really interested in anything. One key aspect is that, after confirming several seperate times the closing date, we were notified a week out (after we had agreed to a closing date on our current home sale) that the house wouldn't be ready. The Customer Service side of the house really emphasized that they would make this right, both financially and for the inconvenience. Its been two months and I am still waiting for the full reimbursement of the costs associated with the delayed closing. The "Check is in the mail." since July 20th. This was probably the most disappointing portion, as I really thought that the customer service side was going to work on this. Honestly Elddy was more customer orientated that the customer service side. Lennar Mortgage: This is where the bottom of the situation was. I'm not sure if it was our loan processor or if this is the process, but I have actively recommended against people using the Lennar Mortgage lender. Their "Incentives" are simply eaten up by the Lennar Mortgage to give you a Competitive Rate. Other than Jim (Loan Analyst) the Lennar Mortgage process was about as questionable as it could get. Jim, our Loan Analyst, went so far outside of his lane to take care of us that its crazy. Truly appreciate that guy. Summary: Listen, home builders are trying to make money. At the end of the day, that's their job and they have a fiduciary responsibility to their board to maximize profits. There are some builders who do outstanding work and truly emphasize the interaction with the customers, that's just not Lennar. You as the buyer should NEVER take the builder or customer service at their word. Verify, have third party inspections done, and make sure that you capture everything in writing. ... More

Disappointed with the entire process.

I thought it would be a better first time homebuying experience. They found a quick sale. Thats all.

Lennar has a very poor quality of service.

Many questions about utilities, HOA, mail box Keys, missing door code access, rig door camera manual, services etc. was not provided. Even house keys were not ready to deliver at closing. They were to mail them to me. they were later found, I had to return after I had signed and left. A master bathroom clogging issue took 3 weeks to be resolved which delayed our move for nearly a month. Water heater and garage door broke withing first month. Two individuals from the final breakthrough actually help covering most of these issues as they took the above and beyond approach to help.

There were a few things that needed to be fixed and i had to wait almost a week for them to be address.

the HOA figure was way off from what I was told when purchasing. it went up 25% from what they told me. was flabbergasted and felt like it was a bait and switch.

The home itself I think was built well as well as the price I paid for it. The communication, however, between the Lennar Mortgage and other people involved made the process of buying a home much more stressful. my suggestion to Lennar itself is make sure when people are going to purchase a home from you that you walk through the steps and the different people that they are going to have to deal with for example, the people in the showroom at the track, the mortgage people, the underwriters, and who’s in charge of HOA. There was way too many emails and phone calls from way too many people it made the whole process so confusing and much more stressful. I’ve been almost 2 months now and I still don’t have an HOA bill and no one will return my phone calls or emails with questions I have, but they were quick to send me a letter in the mail about my trashcan being in the front yard. I might be a different entity than Lennar, but even the HOA information you have on your list that was provided at the time of purchase along with all the utilities is not accurate. Thank you. ... More

Lennar misplaced $5,000 of our down payment and only fixed it when my husband went and looked at the numbers. Since moving in we’ve found many mistakes made in the home and whenever we try to text our agent or the manager about it and when our front landscaping will be done we get ghosted. Lennar also says they do the whole back fence but we were cut short with ours being a corner lot and the fence doesn’t extend to the corner it’s about ten feet short. It’s very frustrating as all of our neighbors have their whole back fence done except us. It would mean a lot if lennar finished the back fence for us. Overall we love the area and do love our home but from what we’ve heard from our new neighbors about getting things fixed and how we’ve been treated so far I don’t know if I’d recommend building with lennar to others. ... More

Completing the purchase was very touchy, and communication was not the greatest. Now that we are in the home, we are having to move back out due to the flooring issues, and this has made me question the workmanship in other areas of the house. The Customer Sevice representative has been very helpful, but this process is still less than desirable and leaves doubts.

Building with Lennar was the absolute worst experience. The home was 5 months late. No ability to change or pick out anything. I call it the Walmart of new homes. You get what you pay for

Things were not finished by closing date and after was a hassle to have them finish them. At closing, they try to say you might get the keys but maybe the following day which is absurd and not funny to bring out music box with celebrayion music. Poor workmanship, rushing through and sloppy. The construction crews start working at 630am with no consideration to owner already living in neighborhood.

We bought a home in a new Lennar development. Our keys don’t work in the locks, the trim/walls are bowed and crooked, they “cleaned” the house prior to close yet it was still filthy. Lighting fixtures are mounted crooked, our ring doorbell was mounted crooked. Least pleasant closing experience I have ever encountered. They will not negotiate and claim there are other offers so you are pressured to proceed. I like our home, but I feel dirty after buying it.

My experience was less than average. The process is complex with limited support from the staff. It is all about closing the deal vs. customer service. I was not impressed by what I got and this was my first experience with Lennar. I will likely be NOT inclined to do business with them in the future.

The sales process was good. The mortgage process with Lennar Mortgage was terrible as persons involved seemed inexperience and not responsive most of the time. We found a leak on the fire sprinkler system, mold under a bathroom cabinet as a result of a leak during construction which was not disclosed to us, rattling glass door to the patio, and other issues. Although Lennar has been very responsive to correct the issues, it has taken a lot of our personal time on appointments and waiting for things to get fixed... Has taken the excitement of buying a brand new home away...

Not a great experience. Overall the house is ok, but Lennar really makes you suffer with not getting the details completed.

A lot of issues after moving. Specially its new home but floor is making noise and door is not closing , toilet tissue holder falling down.

Make sure all the issues are cover before you sign any documents, once you sign it will take a miracle to get something done when you want it I’m still waiting for answers on several issues

I have asked your company to stop emailing me, Its painful, I want put it behind me

It has been issues and issues over and over again since 2 months ago. 1 month before closing…