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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21898 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21898 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Overall Unwillingness from staff to assist and address any issues or concerns that I had.

  • Jennifer R.
  • Verified Homebuyer
  • April 19, 2022
  • Fayetteville, GA

I would rather not comment. If I had it to do all over again, there will be things that I would’ve done differently. It seems that I was set aside because I do not use the preferred lender or realtors on site.

Lennar responded:
Hi Jennifer, thank you for sharing this review. We would like to apologize for the issues you experienced during the purchase of your new home and the follow up service you were provided. If you would like us to follow up on any items, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - After I moved In I started to see things I did not see in my

  • Timothy M.
  • Verified Homebuyer
  • April 19, 2022
  • Charleston, SC

After I moved In I started to see things I did not see in my walk through, like paint issues cracks, the flat paint is terrible and the color is not great. I now have a window that water comes In through and ruined my window sill and wall they can’t come fix it for 2 weeks.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - can provide more quality based homes.

  • Sanjeev B.
  • Verified Homebuyer
  • April 19, 2022
  • Little Elm, TX

can provide more quality based homes. Once the house is signed, we need to take care of all the issues. Quality of house is not that much appreciated. When I put up same question, they mentioned its human build and mistakes will happen, which was not expected. Final inspection should be done by team and identify issues and close it before customer do it.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - There is a design issue with fridge.

  • Sravanthi N.
  • Verified Homebuyer
  • April 19, 2022
  • Spring City, PA

There is a design issue with fridge. Several people came to our home and haven’t heard from anyone yet. Verh poor accountability for issue.fridge was provided by lennar.. built by lennar and yet they won’t do any anything about the issue

Lennar responded:
Hi Sravanthi, thank you for sharing your experience with us. We would like to apologize for the ongoing issue you have faced with your refrigerator. If this issue or any other items need further attention, please let us know at corporatecustomercare@lennar.com, and we will follow up with the appropriate team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Lennar - Not very happy with the experience overall.

  • Sanaa E.
  • Verified Homebuyer
  • April 19, 2022
  • Haines City, FL

Not very happy with the experience overall.

Lennar responded:
Hi Sanaa, thank you for taking time to leave a review. We are sorry to hear your experience was not positive. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - The final inspection and closing were delayed because the home

  • Richard H.
  • Verified Homebuyer
  • April 19, 2022
  • Punta Gorda, FL

The final inspection and closing were delayed because the home as not really in the. Th construction manager did a great job under trying circumstance to complete the home as close to the original closing date as possible. All Lennar personnel were very helpful in addressing any outstanding items identified from the home inspection.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Sales agent was there for her not the client

  • Randy S.
  • Verified Homebuyer
  • April 19, 2022
  • Saint Augustine, FL

Will not be buying another home from Lennar with the current market. Not a buyers era

Lennar responded:
Hi Randy, thank you for sharing a review. We are sorry to hear about your poor experience during the buying process for your new home. Please know, if you ever need any assistance we can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - We have had issues.

  • Stephanie D.
  • Verified Homebuyer
  • April 19, 2022
  • Charleston, SC

We have had issues. Our foundation has sink spots so they are having to pull up our floor and pour concrete. Drywall work is also done poorly. I haven’t been too happy with how poorly some of the work was done. We had our own inspection done and are still waiting on some of the items to be fixed. We closed late Feb.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Attention to details missing in home with many things needing

  • Anonymous
  • Verified Homebuyer
  • April 19, 2022
  • Morristown, NJ

Attention to details missing in home with many things needing fixing. Construction materials left behind in cabinets and materials blocked up water drainage system. Nice townhome but features and appliances low quality and not worth $900k paid. Expected higher quality product.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Beautifully home but lots of construction issues

  • Maria L.
  • Verified Homebuyer
  • April 19, 2022
  • Orlando, FL

Unfortunately, we had lots of issues with our home that we feel could’ve been avoided if we had a good construction manager supervising all its people. We did not have a refrigerator for a month, we had a water damage with a storm for improper window installation, moisture in a closet and many drywal/painting repairs. Not to mention the home was delivered without door handles upstairs, our kitchen and bathroom cabinets were a mess they had to reorder some of them and they are still on schedule to re-do our master bath shower as they did a TERRIBLE job installing it. We have a wonderful ...

Lennar responded:
Hi Maria, thank you for sharing this review. We want to apologize for number of incomplete items in your home following closing and the ongoing repairs required in your home. Also, we do appreciate the positive feedback you have provided regarding the service you received from Alexis and Natalia in your community. If you have any items that still require further attention, please send us a message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 3

The process was easy and professional

  • Daisha S.
  • Verified Homebuyer
  • April 19, 2022
  • Sun City Center, FL

I would definitely recommend lennar for the home perfect home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Tony was very helpful throughout our buying process.

  • Michael C.
  • Verified Homebuyer
  • April 19, 2022
  • Punta Gorda, FL

Tony was very helpful throughout our buying process. He was always quick to answer any of our questions.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - The entire experience has been poor.

  • Heather S.
  • Verified Homebuyer
  • April 19, 2022
  • Myrtle Beach, SC

The entire experience has been poor. Issues do not get addressed and even when they are they are only half addressed. There are issues we have had since our one and only walk through before closing that still have not been addressed. We were also promised multiple walk throughs, throughout the process and did not receive them.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - DO NOT USE LENNAR MORTGAGE.

  • David S.
  • Verified Homebuyer
  • April 19, 2022
  • Raleigh, NC

DO NOT USE LENNAR MORTGAGE. THEY HAVE DECEPTIVE PRACTICES AND EXCERSISE DISCRIMINATORY LENDING PRACTICES. YOU WILL FILE A COPLAINT AGAINST THEM LIKE I WILL BE DOING.!! BEWARE!

Lennar responded:
Hi David, thank you for sharing this review. We are sorry to hear about the poor service and experience you were provided during the mortgage process for your new home. If there is any additional detail you would like to provide, our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 3

Lennar - Communication between Lennar and the customer ID great

  • Jelica J.
  • Verified Homebuyer
  • April 19, 2022
  • Forney, TX

Communication between Lennar and the customer ID great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - From start to finish everyone at Lennar was always available

  • Christopher D.
  • Verified Homebuyer
  • April 19, 2022
  • Waxhaw, NC

From start to finish everyone at Lennar was always available and continue to answer questions for us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Failure to provide quality control for sub-contractors

  • Donald C.
  • Verified Homebuyer
  • April 19, 2022
  • Saint Hedwig, TX

Lennar sales, mortgage, insurance and the builder were the worse I've ever dealt with..

Lennar responded:
Hi Donald, thank you for this review. We want to apologize for any disappointment you have experienced due to poor service and quality you have received with the construction and purchase of your new home. If you have any items that still need to be addressed, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Lack of care and workmanship by Contractors. Lennar staff tries to meet expectations and resolve issues. Wish contractors did the same.

  • Anonymous
  • Verified Homebuyer
  • April 18, 2022
  • Desert Hot Springs, CA

This my my 2nd Lennar purchase, 1st purchase was a great experience, after this 2nd purchase, I could not recommend Lennar Homes in DHS due to vendors/contractors and, they have really cheapened their homes products.

Lennar responded:
Hi, thank you for this review. We are sorry to hear about the lack of care and workmanship you have experienced with your new home. Please send us a note at corporatecustomercare@lennar.com, if there are any items that need further follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Loan Officer

  • Trieu N.
  • Verified Homebuyer
  • April 18, 2022
  • Cypress, TX

I like their loan process; especially their loan officer, Stephen, who helped me in every step to get my loan going forward smoothly, I also like the warm environments in every room of Lennar house bring to my family!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Consistent communication with builder rep and sales agent . Always available to answer questions.

  • John K.
  • Verified Homebuyer
  • April 18, 2022
  • Raleigh, NC

Vet transparent process from beginning to end .

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great option in competitive housing market

  • Jacob K.
  • Verified Homebuyer
  • April 18, 2022
  • Lino Lakes, MN

A big reason we chose to purchase a new home rather than an existing was because there's typically less competition. We weren't able to make a quick decision on an existing house before other offers were made and accepted, but with this new home from Lennar, we were able to avoid that and had time to think about this purchase and visit the model we were planning on buying. Working with our Lennar contacts (Rick and Chad) have been great, they're very knowledgeable and answer any and all questions. Even after the sale, I don't feel like we've been left in the wind, they're still very ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

I live in a mud pit. Landscape? Not here. Many many repairs need to be done. Very poor quality workmanship.

  • Barbara K.
  • Verified Homebuyer
  • April 17, 2022
  • Sharpsburg, GA

Highly disappointed overall. House is cute. But craftmanship is poor. I still have a red GA clay backyard; a patio that is cracked so badly the underlayment is showing. The knee wall is the shower is very titled - leaning tower of Piza style. Shower floor has issues. But the mud yard is gruesome.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Tina & Ryan are great new home consultants!

  • Deborah J.
  • Verified Homebuyer
  • April 16, 2022
  • Escondido, CA

Tina & Ryan we’re very helpful every step of the buying process, plus the EI feature is amazing! There is so much included in the new home that many other builders make optional for an extra cost. We love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Area in which I built ~

  • Cynthia S.
  • Verified Homebuyer
  • April 16, 2022
  • Noblesville, IN

I think a lot of finishing touches were neither finished or touched up ~

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Preston was cool. Every other process was the worst

  • Marc A.
  • Verified Homebuyer
  • April 16, 2022
  • New Braunfels, TX

This is a 410k house but like 100k. Nothing is even, straight, or symmetrical. You should be ashamed of yourselves for selling this. Also, can we get a translator when someone comes to make touch ups or repairs? Soo far the communication is awful and they leave worse than it started and have no idea what we are saying. This entire house is a disappointment and until it’s fixed I’m recommending no one

Lennar responded:
Hi Marc, thank you for sharing a review. We would like to apologize for the poor experience you have had with your new home and are sorry to hear about the quality of the final product. If you have any items that remain outstanding or need further attention, please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

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