Lennar Reviews

You would think paying almost $400,000 for a house it’d come dang near perfect but not the case at all. MULTIPLE major and minor issues, many that were listed off to be fixed before our move in date that were not. Bubbles in the drywall (ceilings and walls), crooked outlets, windows, door knobs, doors not latching, towel bar falling out of drywall, all hot water was running out of the cold side and vice versa, bathtub leak in spare bathroom, chips in the tile. Very poor quality. Not to mention the amount of trash we have blow into our yard daily due to the careless workers not being able to use a trash can or trash bag. When requesting minor issues to be corrected, builder almost like sees it as an inconvenience and we should let it slide. Absolutely not. ... More

Overall the buying experience was your typical one…Nothing special. However I would not recommend Lennar Homes as their workmanship and quality of materials used are extremely poor. I have found holes where they didn’t bother fixing because they covered it up with equipment or other items. Homes are built so fast that there is no possible way to have it deemed even sub-par. The electrical wiring is not copper…It’s just wrapped with copper such that when a wire is pulled it simply snaps. Lennar uses the most cheapest material they can find from the quartz countertop (and it’s a mix of quartz and a less quality material) to their wiring and equipment. Even the shower tiles look like they’re from the 1990s! 12”x12” tiles ugly beige tiles! Really??? Don’t recommend buying a Lennar Home. ... More

The home buying process was some what easy. But the home was poorly put together. The caulking throughout the home was poorly done. The weather stripping around the doors is spotty. I've had problems with the breaker box, dishwasher, and outlets, and no utility closet. Jusr 3 bedrooms, 2 barhs. I have no doorbell, no shower door, and no towel bars. The worst part is that my neighborhood is accepting Section 8. Which is something I heard that Lennar approves of. I never would have purchased a home through Lennar if I had this information upfront. Lessons have been learned. Do your research when taking on home ownership. ... More

From the start, salesman lied about what was included in HOA fees. There were many many construction defects with the home - from plumbing, to electrical to carpentry, appliances, tile, garage flooring etc. Lennar needs to spend more money on the various different trades so as to not have so many things that need to be repaired or replaced before homeowners move in and afterwards as well. The after home purchase was horrible. The loan process was the absolute best!

Lennar Mortgage is great Melissa and Jodi were amazing with the process!! As far as Lennar Sales Office, very dishonest, the quality of the home and quality of materials used, attention to detail is horrible.

First I was told bu 2 people home would be cleaned when I got here, it was not cleaned and we had to get here at 6 AM to clean before movers came at 8. Then the hot water shutoff broke off, looked like had been broke and glued back together was told plumber called twice no one ever showed up for several weeks, HVAC was out for a week motor broke in attic. HVAC people put a window unit in, can't imagine my electric bill is going to be. Threhold for front door had shims, wood cracked was pointed out during inspection never fixed when asked was told it was done and it was not. I closed from another state 5/22, told everyone I couldn't be here until 6/7. Got here all the lights on and AC set at 72. Again going to be on my electric bill. The only person that really helped me was the local sales guy Darrell, He told me how to use the app to report things, went out of his way to find out things for me and I think he is fairly new. After using the app to report issues things started getting done after several weeks, almost a month of trying.I would hope Lennar if anything during my bad experience would contribute to electric bill since AC went out, windown unit running non stop tripping circuits and leaving lights and AC running for 17 days prior to me getting here. My overall experience is not good, was hounded to take mortgage, sell me home owners insurance relentlessly was even sent 74 page mortgage papers to my home. It went to the burn pile. Sent email to stop harrassing me, was told it was system generated isssue. Funny how you get hounded to take mortgage, insurance and when you need something nothing happens for weeks. Very disappointed in my whole experience, work all your life to retire and own a new home then have to deal wih all these issues. Darrell local sales guy ought to be commended at least he tried to help everytime we asked him for anything. If could do it all again would not purchase from Lennar. ... More

The people handling the loan took forever to respond, would not read emails I sent them before asking me for information, information which I clearly stated in the email I sent. Quality control seemed to miss an extremely crooked window, an EV charger that was installed upside down and with a connection that doesn’t work. No Lennar is stating they won’t pay for the adapter or fix the issue. I do not like I could not change the countertop or cabinets, I can’t believe a master bathroom is sold as a tub/shower combo without the option to change it. Didn’t like the very limited options offered by Lennar compared to other builders ... More

Mold growing in basement within 2 weeks of moving in. Builder told me it’s my problem now. So much for warranty

I was only in town for three days looking at homes and was in a hurry to make a purchase, as I was moving to Utah within two months. In hindsight, I blame myself for not taking more time to inspect the home more closely. If I had the chance to do it over again, I would not have purchased this home. Lennar doesn’t put much thought into their home designs. The cabinets are cheaply made,two drawers fell apart within the first week. The shower glass in the master bedroom is too short, causing water to splash over the top onto the walls and floors. The closet rods weren’t installed properly, and my clothes fell to the floor the first night I hung them. Additionally, I’ve now lived in this home for two months and still don’t have landscaping. Lennar claims there is no water supply for landscape use in the neighborhood, yet they failed to mention this until after closing. Some homeowners in the area have been waiting over a year for their lawns, which is absolutely ridiculous. I could go on, but these are the worst issues. When you buy a brand-new home for $400,000, you shouldn’t feel the need to replace cabinets, shower glass, or fix closet rods within days of moving in. While some aspects were done right, the house simply isn’t worth what I paid. At this point, it is what it is, but my advice is to take the time to thoroughly inspect what you’re purchasing. Lennar uses low-quality materials, and their subcontractors clearly lack expertise. The craftsmanship is subpar, and I would know,I’ve been in construction for 35 years. Frankly, this is embarrassing for me given my construction experience, but I feel the need to share this so others can be aware ... More

Lennar could benefit if they had more employees like Bonita. My questions were always answered and if Bonita didn't know the answer she would let me know she would find out and get back to me. She always follow through. I always felt like I was pulling teeth with Mary Jo and therefore Bonita was like my lifeline. I have referred a couple of friends but, I also told them about the response or lack of good response from Mary Jo.

Dealing with our sales person Jenna was good. Dealing with the QC person Lauren, bad experience, unprofessional and couldn’t care less. Dealing with construction manager Brian, wasted time, bad experience. Dealing with Lennar Mortgage Shana /Kara, worst experience, poor communication, unprofessional. Dealing with Lennar Title Hayley and team, good experience. Dealing with repair team / warranty / repair request, total failure. Love the location, love the house. The Lennar experience, would not do it again.

New house and home warranty is garbage I will let people know about this and people looking at the new homes on the weekends

This is our second (and last) Lennar home. Our first experience was excellent, good quality in all aspects. This time has been totally different, poor quality of frames, finishes and details. Two months after moving we’re waiting for many details to be addressed by the quality department. So sad to realize how a company like Lennar has decreased its quality in such a dramatic pace. If you decide to buy Lennar be sure to do the inspection before closing.

The buying experience went smoothly. The problems occur after purchase if something needs attention. I would give them a zero but they did contact me to blow me off.

Lennar profits depend on mass production of homes. Improvement can be made by staffing the on site construction mgr. positions. This will ensure a higher quality product (home) with less issues that homeowners request to fix in the first year. Labor contractors standards of quality are much lower than what the Lennar executives expect. To maintain Lennar idea of quality home and reputation of customer service, there needs to be more inspection, rapid response to issues, and observation of labor contractors. The Warrenty Mgr. tries to resolve issues, yet is too overwhelmed. Need more support on site to meet the demand of new homeowners requests. Lennar is not a custom home builder. Thanks. ... More

roof leaks large holes animals can get in attic their fix was spray foam paint is pealing cabinets stink and the over smoke is bad the over is new and puts out so much heat at the vent that you can’t leave anything on the top

Response time to complaints is poor.

The house is nice. Seems to be built well but Lennar falls short on the last mile. I did my best to clear up expectations up front during the sales cycle. This included HVAC and a few smaller items like the front door. I was told everything was taken care of. However, that was a joke. I am working with the Vice President of Customer Experience and let's just say I have to repeatedly ask him for the correct expectations outside of what he thinks is correct. If it was a lack of training, that would be acceptable. However, I was provided with over 10 different points of view on the HVAC system and had to ask for the exact wording in the contract between Lennar and their sub-contractor. Sadly, I was told many times "this is what you signed" which was a lie. My recommendation: Realize they are bullies and they have no respect for you after they have your money. Do not expect them to honor their word, as their word is what is used against you. Become an educated buyer, setup expectations on paper and ask for details even if they say they don't have them. ... More

Don't like the fact that we don't have a pool and we are told that there is no time frame on when it will be completed. So we are forced to spend money on water parks and the lagoon so our kids to die from heat

Accountability was the key issue with our build. Arriving at our initial pre-closing inspection, our Construction Manager was not there. He was on vacation and had not advised of another CM to take his place. MOST of our cosmetic walk through items were ignored. Larger items like cabinet replacements, holes in the walls, filthy tile grout.... all avoided. The hinges on most of our interior doors use multiple types of hardware, utilizing drywall screws, galvanized and Zinc screws. The carpet installed in the house was the cheaper carpet initially, and luckily for us, our local realtor was aware of which carpet needed to be in. Initial carpet was a cheaper carpet typically installed in Lennars Townhomes. Many excuses were made. Craftsmanship was subpar, communication was super, accountability was trash. ... More

The walls are buildt with only insulated card board and hardi plank.

The beginning process of purchase was great. After we signed things went south quickly. Walkthrough was the worst experience. During walkthrough everything was just denied..

I understand the homes are affordable and you get what you pay for, however I would have gladly paid a bit more to get a complete house. I only got sod in half of my yard, after closing I had to constantly follow up to get the sod installed. The fence has no warranty and it’s already falling apart, there is no faucet in the backyard. I also found the builders fee in the contract sneaky, I noticed the fee but I bet many buyers don’t. Overall I regret buying a Lennar home.

The quality of the home is not good.

When we talked to the new home consultant, it was great. He was very straight forward and answered all our questions. During the first walk through, there were no power so we couldn't test the electricity. The oven was not working; the main bath vent/fan was not working. They were reported and during the second walk through, the oven still was not working; the fan worked but it was out of commission within two days after we moved in. Issues came up rapidly. Light switches not working, oven was still not working, fan/vent was not working. After I reported them, they really took their time to response. I still have outstanding issues that haven't been resolved. When the electrician came by to fix the light switches, even he said the connection were terribly done. Don't get me wrong, the house looks nice, but I am afraid to touch anything in there in fear that one more thing would fair to operate! ... More