Lennar Reviews

Had to place best and final bid offer for home. You'll never know if you overbid or not. No customizing your new build, which is not what was communicated to us until it was too late (would have to give up deposit). They rush you to make your deposits and closing on your home, but are slow to respond when issues arise. They also don't give you timelines on how your home is progressing in the building phase. Not sure I would recommend them at this time. This makes me think twice about buying a new construction home in the future.

Everything was delayed. The quality is pathetic. The responsiveness of the team is so below par. Overall I would not recommend Lennar at all.

It started as a great experience but quickly turned into a nightmare. Multiple issues during construction were never addressed.

For starters, their system for purchasing homes through a bidding process seems very greedy. At one pint they let us know of a home model we wanted but wanted us to offer more for it. Their policy was that the highest bidder won the home. It very much appeared we were the highest bidder but they wanted us to bid more, and then turned us down when we wouldn’t. They did this under the guise of forcing us to close on another home we made an offer in sooner (20 days)-in which the sales rep told us they had allowed others to swap homes if another model came out for bid. He made it seem like we’d have a better opportunity to purchase the other model if we moved forward with our offer on the model we won, but then went back and said “no we’d still have to bid on the home” and then because we bid high on the home we had won, they didn’t want to let us out of that offer unless we offered the same amount over on the model he knew we wanted more. Which BtW would have put that home nearly $350k over what the original asking price was. Again, greedy. Then, despite assuring us the home would be complete with the earlier closing date, unfortunately, much like many of our neighbors, we moved into an incomplete home. We have a kick plate in our kitchen that is totally broken, walls with no paint, holes in walls where they attempted to hang railings, railing holes that are not patched, broken cabinets not replaced (one replacement still in our garage), incomplete baseboard trim (stopped 7” inches early on a wall), closet doors not installed properly, sliding back door that sticks and has issues with the lock, our list is extensive (and that’s only SOME of what wrong with our downstairs). They had 3 weeks to fix the punch items before we moved in and didn’t touch anything. Neighbors moved in without counter tops and a slew of issues similar to ours. Some moved in nearly a year ago and still haven’t had items related or repaired. We’ve been in our home a month now and no repairs or replacements have been made. They also use very very cheap light and bathroom fixtures (chrome finish over plastic), and appliances are all lowest model levels. It’s been a huge disappointment in our excitement to move to a new state and new community. We love our community, just very dissatisfied with how we were treated and manipulated through the buying process and how we’ve moved into an incomplete home. When you pay top dollar for a home, you expect top dollar finishes and no broken items when you walk through the door. It’s a new build for heavens sake. Would not recommend building through Lennar. There are a host of other home builders in the area that I am sure would provide better quality for the price and are not using the ridiculous bidding process. ... More

Horrible craftsmanship for an upscale home it sucks for a 2600 sq ft home they screw the home owner and put in a 3 ton ac unit left exposed molding in kitchen cheapest kitchen upscale home my rear end biggest mistake I ever made buying from this builder the yard floods when it rains garage floor is already cracking I’m tired of typing you get the idea stay away

As so may others, we moved here from out of state and waited patiently for the house to be ready. There is not enough room here for me to list all of things that were - and still are - wrong with this house. I am not referring to little nit picky things. I mean things as bad as dangerous exposed electrical issues that finally got fixed 7 weeks after we closed. We own another Lennar house in a different state so we know that Lennar does do good work (despite its many negative reviews.) However - our experience with this house has been nothing but negative. We found out that it never even had a proper walk through because the guy was on vacation that week - can you imagine? The worst part is that we are easy going people. If there is a problem we don't complain. Instead we just want the steps to get it fixed. We have been lied to every step of the way. Our contact person harps on what was not discussed at the 30 day walk through, implying that things may not get fixed. Note - the 30 day walk through is a big joke. When there are this many things wrong you can't rush through a house and expect to get it all. If there is a 1 year warranty why can't it get fixed? Why can't we have what we paid for? This answer is not made clear. We don't understand why the response isn't more professional - such as - I am sorry this happened. Here is what we need to do to fix this for you. Instead our person tells us how this is Lennar policy and there is nothing that can be done. We have crushed cabinets and drawers, areas where the granite is not attached to the wall, pavers that were destroyed by their constructions workers, a cracked sink, major scratch in a tub, scratched up stuff everywhere, the dry wall needs to be redone in half the house, and oh, how I can go on! It has become a full time job dealing with this, waiting on vendors daily. When the plumber mentioned the cracked sink we were told that he had no right to tell us that. What kind of lack of integrity is this? Of course he should have told us. That is why he was there. If I, who am not a builder or a construction worker, have to locate all these issues - what about the issues that my lack of experience won't find? My biggest question is - Does Lennar even care? I attribute the success of my former business not only to quality of service, but to the highest level of customer service. I see NO customer service with this current Lennar experience. If Lennar reads this - please help us. ... More

If you are considering buying one of these homes talk to some of the home owners that already live in one.

They are extremely lazy and slow after purchasing home we had issues with windows and kitchen layover they are never fixed extremely bad customer service and extremely bad repair issues

Do not buy from Lennar they do not care about quality of work They do not fix problems and leave you hanging We have been in our home since Dec 13 and still have major problems that we CANNOT get fixed SORRY we bought this house

Lack of communication of the process. Lack of customer service.Lack of understanding of customer needs

Quality checks poor...many issues questioning the quality of work...very concerning.

When we bought, I didn’t hear from my sales person at all. They never cleaned the home before giving the keys. I had to go in and clean before I could move in. They never showed me how to change the filter in the attic. They are not good about fixing things. I finally gave up and are fixing things on my own. And finally, what kind of home builders don’t give you screens for windows??? I had to MAKE them on my own! Look at other builders before buying unless you plans to spend A LOT!

My back door is not working they war supposed to come back an paint what they fix an have no heard from anyone

Warranty not addressing flooding issue . Next step Charlotte county permitting my home for occupancy when flood damage possible due to grading. Still not addressed. Lanai set low unable to drain.

I would like to share my recent experience regarding the quality of construction by Lennar, particularly in the Arden community. After purchasing a $1 million home, I conducted a thorough personal inspection with angel home inspection and what they found was several significant issues that raised concerns about the overall quality of construction. My experience the same with my previous home in Parkland, Florida, where I encountered more problems. It appears that in recent years, Lennar's focus on rapid development has compromised their commitment to quality assurance and the materials used in their homes. Unfortunately, I encountered multiple issues that were not merely minor in nature, leading me to question the durability and craftsmanship of their properties. Based on my experience, I would advise potential buyers to consider alternatives such as GL Homes or Toll Brothers, which I believe offer superior quality. In my opinion, Lennar’s current standards resemble those of a budget airline, prioritizing quantity over quality. ... More

Please take your time during your walk through. Everyone is moving 100MPH to get you to closing and lots of fine details are left out. We made the mistake of doing our closing the morning of our walk through...the men were still in our home "completing" the last-minute items which were still not done. Once you close, they are not timely in sending people to your home to repair. You go with many days and hours wasted of no one coming or calling you back. You get the round around of calling A, B and C because they are no longer responsible for those items you now need repaired in your BRAND new house you purchased. I have already had a leak in my bedroom from our very 1st storm here and the person that was assigned to my case Illiana, at first told me my claim was going to be denied because we had a lot of rain! Who says that to someone that just spent several hundred thousand dollars!!!!! We didn't buy a tent, we bought a LENNAR trusted built home. Plus, you never want to tell someone flat out NO without giving them some options. The other frustration is they dont respond right away but when they do, they say we will be tomorrow at 10 and if you want this done, be there! Thats also not okay. People have jobs and jobs require notice. I just spent my whole day on Monday, waiting for someone to come from 8am-12am and no one arrived. I got a follow up call 2 days later letting me know the GC is going to come to my home today at 10am, again without asking if I am going to be home. So once again people, make sure you spend a lot of time in the home. Dont let anyone rush you. Print a checklist on line and bring with you and DO NOT close until all the work has been done. ... More

The quality of the homes is terrible. I've never had soft walls that you can damage with a finger nail. The structure itself is sturdy, but the materials they use are low quality. Considering the price I expected a better quality home, but anytime I mentioned my disappointment, I was told "you pay for what you get in your price range". I am paying half a million dollars! I do not expect to be met with cheap building materials! The people in customer service are great to talk to and are very friendly. However, anytime I asked a question regarding internet, irrigation, quality of home, air conditioning, etc. I was met with vague answers that never actually answered my questions at all. They were unhelpful and I was left to figure everything out on my own. It was extremely frustrating. I needed answers and nobody could provide them. We were the first street in the subdivision they were building and we did not have internet for an entire month, and the subdivision next to us had been waiting for internet an entire year. In today's world, I expect more. They escrow team also failed to provide documentation to the city, so I had to wait several weeks before we could put our names on some of the utilities, such as trash and water. Not having trash and recycling cans for several weeks after moving was ridiculous. The air conditioning also took several weeks to figure out. We were headed into over 100 degree weather for weeks on end and our air conditioning was not cooling the house well. There would be over 10 degree differences between upstairs and downstairs. When we asked the company, who had installed the air conditioning, how the system worked and attempted to troubleshoot ways to get the degree difference within 5 degrees, the reply was "sometimes that just how that system works". Excuse me, but I have never lived in a house my entire life with air conditioning where the upstairs was significantly hotter than the downstairs. I have been in houses without air conditioning that are that way, but never one with air conditioning. The type of system was new to me. After several weeks of racking our brains on what the issue might be, we finally figured it out ourselves with zero help from Lennar and the company that installed the air conditioner. It is safe to say I will not be buying a Lennar home again. If I had known that I would be dealing with all these frustrations upon buying a home from them, I would have never given them my hard earned money. ... More

Countless problems with everything from landscaping, driveway, fireplace, interior doors, door handles, very cheap patio door and windows, insects, cost cutting changes that were unacceptable, home not clean on move-in day, etc. The problems are endless and the list is too long. Very frustrating. Purchasing this home has turned out to be an expensive mistake. The homes are not ready to be lived in and are being built extremely quickly. Once you close, the customer service is terrible.

This house should have never been handed over in the shape that its in. Terrible workmanship and everything seemed rushed. Zero quality control done for the price we paid. If someone spends close to a million dollars on a house you expect everything to be near perfect. Extremely disappointed and disgusted with the laundry list of punchlist items that need to be addressed.

I have had the worst experience ever. My home was not even ready to move into when I moved it. It has still yet to be cleaned. There is still blue tape on on damaged of my house that were never repaired even after multiple phone calls. I WILL NEVER BUY ANOTHER LENNAR HOME. I will do my time living in this house and can’t wait to sell it and move. There is nails sticking out of the all where my kids play. After repeatedly asking even in my blue tape walk for it to be taken care it wasn’t. That is insane! Adam the gentleman that helped me through the financing is great!

I paid more than $585K for my home and very disappointed. Very bad quality, walls and ceiling was very rough and unprofessional done. Very dirty doors knobs, that not clean before closing. Many undone left before closing because I was from out of town and don’t have time to come back a day before closed. Totally disappointed about their house built and warranty service was a nightmare. No one care.

From the Lennar using unskilled labor for cheap overhead cost to work. To their money grabbing hoa. Lennar has succeeded all expectations of failing to do the simple things by cutting corners, radius, and diameters in the quality of building homes. There is not enough space in this box to write down all the deficiencies.

I recently purchased a home, and I must say I'm quite disappointed with the workmanship. There are several noticeable flaws throughout the property that were overlooked during construction. The finishing touches seem rushed, and the overall quality falls short of what I expected for the price I paid. I've encountered problems with electrical outlets, and even some structural concerns. It's frustrating to deal with these issues so soon after moving in. I hope the builders can address these problems promptly, as it's been a rather unpleasant start to my homeownership journey."

Cheap material used to build the home Rude and non professional staff ( at the building site)

I just bought my first home in 2023 and after a lot of work combing through the market, I finally came across homes quickly selling in an ideal area! I had heard good reviews for Lennar and decided to give it a chance. Immediately in the walk thru I noticed quite a few things that needed to be fixed. I noticed a few cabinets needed to be replaced, one was loose, the doors all had some damage to the paint from being closed while wet, the carpet was stained with muddy boot prints, and there were marks on the flooring. I was told these things had been completed but was never offered an additional walk thru, so I had to trust that the work had been completed and fixed. Upon move-in I was blinded by excitement, but as I was moving my items in, I saw my home at new angles and noticed NONE of the additional work had been completed. On top of that, the house did not get cleaned, there is paint on my carpet and flooring that won’t come up, there’s so many gaps between door frames and door steps, the dishwasher was not installed only placed in the correct cutout, the sink fell within a week which caused severe water leaking to damage my cabinet and I was without my kitchen sink for weeks. At first I had a good experience with my warranty tickets but then quickly realized they kept sending the incorrect people out, proving they had no real understanding of the situation, so now I’m very displeased with the warranty service as well. If I had it all to do again I’d go with a different builder. It’s as if the house was thrown together with no care, not to mention, before it was complete when I went to view the home, there were beer bottles all over the floor and drinks in my brand new fridge. The entire road of Lennar homes have warranty tickets out as well. This company is extremely unprofessional and they seem to not care about the importance of having a livable home with an infant. I probably didn’t even cover everything but I truly can’t keep track of all the things that have made my experience so bad. ... More