Lennar Reviews

The entire team from sale to mortgage application was very helpful. However, escrow was less than enthusiastic to answer questions in general. Unlike some of my neighbors, no major issues with quality of workmanship and materials. Still don't know whether the garage door and color are built to original specifications; wait time for the subcontractors to respond and to do minor repairs have been too long and is too earlier to tell the lease of the solar system is a good deal.

I have lived in this townhome for almost 7 months. My garage floor has spider cracks from wall to wall. As many many of the new homes here do. My counter slab was cracked in half, needed to be replaced. I am sitting in my office now, with a space heater blowing on high to keep this tiny room from frost. There is no insulation. My carpet is freezing cold because the cement under it is so cold. The caulk is all cracked every where you look. My kitchen cabinets are so uneven the bottoms of the doors will not close completely. I have had the hardwood, the doors, the caulk, the counter, the garage floor all worked on, replaced, or told to pay for it myself because the warranty doesn't cover things like an entire garage being cracked like an egg. Worst builder I have seen to date. I know my association has many active ongoing legal issues with them. I would never advise any one to build with Lennar ever. ... More

Our Customer Care representative is combative and her immediate response whenever we need to put a ticket in is “no”. She always gives push back for everything. To the point where we have to send her VIDEOS of things that aren’t working. Her latest rebuttal was that she could only send an electrician out to check why our master bedroom light switches weren’t working IF we uninstalled the fan. I am not paying an electrician to uninstall and then reinstall a fan for Lennar yo do their JOB. Yomaris, the customer care rep is less than helpful. I never want to buy Lennar again after these many post closing experiences. Things other builders would take care of in a heartbeat is somehow so complicated with Lennar. ... More

Not willing to accept buyer's request on multiple request/issues. Love the house, but I felt disappointed when I told him what the problem and he made it seem that we could fix it ourselves, there are few minor problems in and outside of the house, but he said just write all problems and it'll be fix before the warranty expires.The exterior paint needs to be paint in the summer. We Love the house, but have issues with your worker. We were informed before start of construction that fencing is included on backside and both sides of house; it did not happen . The wires outside the house was cut short to reach KPUD' panel box. The cut wires is right length for Xfinity's panel. Unfortunately Xfinity is not included on the choices. There is crack about two feet long on our driveway/front walkway(concrete/cement). ... More

This was the most outstanding real estate transaction I have ever experienced. We received exceptional customer care provided by Marc and Nolan, in sales and finance they both went above and beyond our expectations. The final walk through briefing by Jorge was very detailed and he followed up on every little detail. This fabulous team got us in our new home on time during the busiest holiday season. We are just delighted to have our new Lennar Town house, could not be happier. Thank you so much

Very good and efficient people at Lennar

Alex, Garrick and Jose are amazing. Always helpful. Very very disappointed with sales especially the agent though!

From the sales staff to the team overseeing the construction of the homes to the follow-up on punchlist items, my expectations have been met. We love our new home and neighborhood.

Craftsmanship is below par and have a lot flaws. Mentioned it to dirt walk through and took a long time to fix it. Took off many times and was stood up by concrete 4 times without a notice and I have to follow up a lot of times. Until now it’s not fixed. Been lied during building process and overlooked it . Been lied again and might follow up with Lennar corporate to get it resolve. Upset with the company and couple employees. Jerry and Brandon are the one been helpful

So much disappointed with overall experience.

The Construction Team was exceptional. They provided frequent updates and pictures. During celebration walkthrough issues were identified but resolved in a timely manner. Both Sam and Flavio were great and responsive during the construction process. Wanda was a God send- Literally :-) and a pleasure to work with. There were some issues with the financing team during the process. We loss Shelby as our representative and received someone that had not reviewed the files so the process got a little cloudy, Diane saved the day for the finance team. We have identified some issues during the 30-day warranty period, but Rob is on top of the issues, and I expect to see the issues resolved soon. ... More

House was not finished when we closed My contact person didn't even bother to contact me. He was on vacation. They did come back after we moved it but there are still many thing that could have been a lot better like all of the digs and dents in the moding and trim and window sills. I also am trying to figure out the whole smarh home thing and get the house balance for tempeuater. It is taking over a week for customer care to call back and they call the wrong number. I don't even know how to get help now.

From what I keep hearing, Lennar home is supposed to be the highest quality home builder. But that’s the biggest lie ever! From the sales team that got my insurance company info wrong. The house having issues during walk through that was noted but was not fixed! I was told that it would be fixed but never was. The house was dirty and paint splashes everywhere when they handed the keys. Was addressed but never fixed! Missing corner base board and random wall hole patches. If I could have all the money back I would get a refund! KB Homes is better and would never recommend Lennar and will tell people that this is the worst home builder! Thanks for nothing! ... More

The overall experience was terrible I had to wait 19 months since I started my first payment and when we closed there was lost of items incomplete, not a good way to do business, we work hard to earn our dollars and we were treated poorly, craftsmanship bad, not a quality control system, lots of imperfections across the all house.

Customer service was great ,the main building manager has lots of knowledge.

Good experience with Lennar and all involved.

Lennar is a shady company that builds cheap houses and doesn't stand behind it's work. I have had so many issues with this home. Which have still not all been addressed. Lennar Lending is a joke and almost caused me to be homeless after they were going against Home Lending laws. Horrible experience. Wouldn't recommend to my worst enemy.

Had issues with the building team and the loan team that made the home buying process a living hell. There was not one sole person of contact on the building team that was responsible for communicating with me and getting issues pointed out at walkthroughs resolved. No one wants to do their job, no one is on quality control for the subcontractors, it’s been an absolute headache that has sucked all the joy out of being an owner of a brand new Lennar home, and I am moved in and still dealing with issues and can’t get an answer back on things. Several Lennar employees have told me “that’s not my job” when asked normal and reasonable things of them, and that sums it up perfectly. ... More

Long story short, 47 days after closing on my property I am not able to move-in due to several deficiencies that violate building codes, industry standards, manufacturer’s requirements, and/or required building performance standards as identified by a structural engineer. A week ago, the county issued a correction order. Lennar Homes knew of several deficient areas prior to settlement and still forced me to close or lose my deposit and closing costs ($80K). Given the situation, I had no choice but to purchase the property. I am now working with the Customer Care Department to make all corrections. I am not pleased and this process has been a total and complete nightmare. All of this could have been avoided if the property was built correctly. ... More

Overall i am happy about everything

For the amount of money we spent on this new build, we are unsatisfied with the quality of work and very little attention to detail that we have found, and continue to find. The walls are extremely thin... we can hear everything inside and out.. and the home doesn't seem to be well insulated (drastic temp difference from room-to-room). Some of our windows were not level and the spackle within the window sills is terrible (uneven, not sanded well). The quality of the paint used in the home is like chalk. Even the lightest brush up against a wall and you've got a mark or scuff that can't be washed away without taking the paint off the wall. Two of our shower inserts were not installed properly and there are gabs and unevenness between the panels. One is so bad that there is already a severe crack in the wall after only one month. We have several spots under the carpet where we walk and there was clearly debris of some sort left on the subfloor before carpet was installed. The overall cleanliness of the home when we moved in was little to be desired. It's like they came in with a dirty cloth and just wiped the surfaces. There was still dust everywhere, especially along ALL the floorboards. On a positive note, Troy did keep us well informed on the progress of our house and was easy to get in contact with when needed. Brennan was a pleasure to work with and we understand that his time was spread thin so he couldn't always be on our site watching the work that was being done. We just wish the quality and attention to details from those doing the work would have been done with a bit more thought and care. I will also say that Melissa, with Lennar Mortgage was a pleasure to work with. Overall, the people we worked with during the process were kind and easy to work with. However, Lennar as a company comes across as they want their money and then their off to the next. ... More

It was a very smooth and pleasant experience. Everyone involved from Builder to Lennar Mortgage and title was awesome and made this whole process effortless.

Very organized process at first, but only to assure Lennar's rights and exemption of liabilities and obligations. My honest feeling is that the purchaser means absolutely nothing for them in any sense. Whenever things go wrong in the process (and they often do), all the burden is automatically imposed to customer. Lennar is extremely inflexible. They request escrow deposits with many days in advance, but cancel closing dates unilaterally with no (or very short) notice. If you have any problem (with loan bank, appraiser or insurance company – and I had them all), problem is all yours… No help, assistance or flexibility on Lennar side. All commitments assumed by buyer are demanded rigorously. All obligations assumed by Lennar are loose, fluid and subject to unilateral change by them. Terrible and very stressful experience. ... More

Of the three new home builds we have purchased in our lifetime this one has by far been the most troublesome. Starting with the walk through there were dozens of issues that basically looked like no one had done any quality control (Multiple paint colors, large unpainted patches, lose fixtures, broken fiber port to name a few) Over the past 2 months we have had dozens of contractor visits to fix things and as of writing still have around half a dozen outstanding issues. The management is nice but the contractors they hire do poor work and need to come back multiple times, I am mentally exhausted keeping track of all the "to do" issues. The house also has some pretty annoying design issues like the entrance to the living room is 33 inches which becomes a problem when you want a normal sized couch (around 36 inches) and can't fit it in the opening or the fact that the landing before the upstairs is about 2 inches to small (with rails removed) to accommodate a queen box spring. Having to put up with a broken Ethernet port in the office (unless you want to have your whole kitchen ceiling torn apart) is a big annoyance but them just using poor quality wood on entrance stairs and good quality on base/top floor (and refusing to fix it) is infuriating. Overall I feel like the house was a good value but way to much work required compared to other new home builders I have worked with, its been like a second full time job. ... More

Overall it was a pretty smooth transaction from the builders end of it. The floor plan is real nice, a lot of the finishes are nice and the upgraded plank flooring is beautiful. Biggest complaint is the walls/paint/sheetrock, some of the walls are NOT straight, bows in them from the get go, many neighbors have seen the same thing in their homes walls. Paint is builder quality cheap- so count on painting walls yourself because any time you touch them it leaves a mark and you cannot clean them like you good a good quality paint. overall, walls aside- I am real happy with the house and the Lennar sales team and online team was top notch. ... More