Lennar Reviews

Shortly after move in we discovered that our master shower had two shower heads installed too close together to be useful. Reported to customer care and they admitted it was a mistake but refused to move the misplaced shower head. Went up the chain with no success. Then our sales rep got involved, and eventually emailed us that Lennar would correct the mistake. On contacting him to find out when the work would be scheduled we were advised that Lennar had changed their minds and were again refusing to correct their mistake. No reason given, just a solid refusal. I asked Michelle Tucker (sales rep’s boss to come and take a look and explain why she was refusing repair, but never got any further communication. Worst experience we’ve ever had with any of the 10 new homes we have bought over the years from various builders. DO NOT TRUST LENNAR TO DO THE RIGHT THING!!! ... More

Very poor workmanship on interior doors and trim work. This visual deficiency makes you question the workmanship you can’t see.

As today , they did not fix the issue that I have with the front of the house. No one is willing to do the job right .It is a messy job

Never can get an answer from someone. They always have to ask someone else. Repairs are very slow to be fixed! Neighborhood needs to be taken better care of.

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

A lot of problems and no answers.

The company is lax in addressing issues. I bought a bigger house model because it would have closed earlier and that never happened. The Customer Service/Repair guy in our development is way over worked with unrealistic expectations by the company. This is not a customer friendly business. My sales guy was awesome and the company expected him to fix all my concerns which was way beyond his scope, Very disappointed.

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

First off, I’d like to make it very clear that the following team members with Lennar have been phenomenal and are NOT the focus of this review: Sales Department, Loan Offices, Title and Closing, and Site Construction Manger. These have all be a great crew to work with and I do not want anyone to think ill of them. They have done everything in their power to deliver a quality product in a timely manner (ahead of schedule) to my family and me. They cannot be thanked enough. Sadly, the focus of the negative review is on the customer care field representative. He has been a disaster to work with and my family is not the only family to be played by him like this at Oxford Square. We and many others have had work orders open for months that have gone unfilled. These range from minor things such as missing trim pieces and cabinetry repair to slopping floors, and faulty CAT6 data writing. To date, our work orders have been open since December. We have had him visit multiple times to verify that the work needed attending to and he has left saying he would get the right people lined up to take care of our concerns. However, his follow through is horrendous and even possibly negligent. We still have multiple items of increasing severity that need addressed but he has yet to contact us or set up a workday for us to have the crews come take care of the deficiencies that need corrected. So far, I have wasted one day of paid time off to be here for crews that did not arrive. Prior to our last scheduled workday, I called to confirm that he and his crew would be here on February 14th as they previously advertised, and we agreed to. When I contacted him, he told me that the workday was canceled because his iPad had crashed four weeks earlier and he had not scheduled anything for us. It is now March 9th and our work order since last December remains unfilled and growing. I am thoroughly dissatisfied with this field representative that does not take the time to either schedule things in a timely manner nor keep the homeowners informed when plans need to shift. This is truly a shame. The community is quite lovely and in an ideal setting with brand new schools and walking trails. Sadly, the customer care team is failing to live up to their end of the contract by not correcting the deficiencies the home owners experience with their properties as outlined in the sale contract between Lennar and the purchaser. ... More

I took the time to write a long review and due to a not so nice review it was not published. So this is my second attempt will see how it goes. Im not impressed with the quality of work on my home. They used cheap products. I will add all buyers should be told they only give you 20 feet of grass in the back yard. Very disappointed in Lennar.

After living in the home for a few months we have found the level of craftsmanship to be below average. The yards they put in are already weed filled and we have had landscape companies advise the sod needs removed the soil needs treated and yard will need re sodded if we want to have a lawn however they stated that with the neighbors lawns being as bad and worse than ours it’s going to be a never ending battle. Also, the drywall finish is a joke. We have removed all ceiling light fixtures and use only lamps because the ceilings are an embarrassment I hate to even have people in the spare bedrooms it’s so bad. We also had a company come in and fix all the nail pops in the downstairs (we did this within the first month because it was so bad). We were aware we purchased a tract home and knew the quality would be less than any custom home. However, never did we think it would be this bad. I would also tell new buyers to be very aware of the “deals” advertised we purchased a home that met all criteria for the “summer deals package” and once we had a agreed on a purchase price we were then told we would NOT be given the advertised “deal” which is very frustrating as neighbors received this deal and those homes did not even meet the criteria. I have reached out numerous times to try to get an explanation as to why we were denied these incentives with NO answer. It’s very frustrating. When you see them advertise “Everything Is Included” that is absolutely not the truth. Believe me. ... More

Get everything Lennar promises to you in writing.

Poor tile work. Cheap paint and carpet. Fit and finish work awful. The smart home features are nice, however I've been informed that they are not included anymore.

When we purchased in October of 2018 we were told community amenity would be completed by November 2019. Now we are told that Lennar is negotiating to re-purchase the development company which they sold last October because new developer now says they will not complete community. Stalemate has been going on for at least three months. No date provided for amenity completion or even a commitment to build at this point. Unacceptable performance by Lennar.

Alot of dings, scratches, cracks. Wish i was told before hand about my house being so much in an incline my drive way seems like im going up a hill...hopefully my transmission will be ok going from park to reverse, because it sounds like its about to give every time a shift during parked car. If my car breaks i will sue

During the contract phase of the purchase we inquired about the HOA documents. They were sent to us and we signed the contract based on those documents. We went to closing with the understanding that we could build a fence based on the styles offered in the HOA documents and found out that we were given the wrong HOA documents. Lennar offered no recourse to this issue. Had we been given the correct information prior to signing a contract we would have chosen a different community. On the other hand; the development is beautiful and will be an asset to the community. We have been in our home for 4 months now and have enjoyed meeting the new neighbors and have discovered we weren't the only ones to have this experience. All - in - All we feel that Lennar had misled us. In short; know what you’re looking for and ensure it is delivered prior to a contract. ... More

Our yard wasn’t properly graded which caused flooding in our basement multiple times within the first two months. They crashed a bobcat into our house and took a long time and multiple requests to fix the damage. They didn’t put enough dirt down and sodded over straight rock in some areas... the list goes on. Apparently Lennar is too big of a company to take pride in doing the the job right.

I have reported Lennar that my street is missing lighting at night. They have not resolve it since them. It is Lennar responsibility to provide those at Windermere StoreyLake

Warranty items are not addressed in a timely manner and numerous quality issues.

Pick someone else

Throughout the entire process we had to keep contacting Lennar for updates. When contractors showed up at our house they rarely knew what to do. The quality of work was not great, paint dabs on the floor etc

We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (not all of Lennar's fault) which forced us to live in a campground for 3 months. We moved into a very dirty house, It was not cleaned well after construction. Dust on all the walls, showers, counters and cabinets. The floor tile was not cleaned either. (paint and left over grout everywhere) So, our first few days in our brand new home was spent cleaning. We then started noticing several poor construction issues. Door frames not installed correctly and the floor tile is a disaster. The hot water to then kitchen sink does not work properly. Base boards defective. Poor job done by painters. Driveway looks terrible. Tons of drywall issues. We have had three different customer care reps already in the past 4 months. They do stay in communication with us and try to have all the issues corrected. I feel they are just as frustrated as we are. Unfortunately. we have had to spend most of our days off at home waiting for repairs to be done. We are still fighting with Lennar and the flooring company on fixing the tile which is painful to walk on. The carpet was laid on top of construction debris, Not going to worry about that since we plan on installing upgraded carpet soon. It is just upsetting that we found a house we really liked after two years of looking and we walk into one problem after another. If I could have a do over, I would look for a different builder. But we don't have that option and will have to live with what we got. ... More

We were very excited to have Lennar build our new home. However, we encountered many obstacles and were pretty much told deal with it or find another location to build. Warranty items take time to rectify. In the end, we have a beautiful new house that we hope to enjoy for years to come.

We were already renting in the community so we knew what style house we wanted and were pretty particular on color and location. Our sales director was amazing, he kept us posted on everything and helped to get our house color changed even after they originally said no. Dealing with the mortgage coordinator then was a challenge. She would request information and if you asked a follow up-it would be days before a response. Then she should send you and email telling you you were late returning the information. My co owner travels for work, we were assured closing would be early June so he worked his schedule around. Surprise Lennar wanted to unload our house early and tried to give us a mid May close. When I tried to change it, I spent 7 weeks trying to get an answer-in which no one including customer care did. Finally our sales rep stepped in to resolve though totally not his responsibility. Many details in the house were incorrect-I walked it daily. I had to often tell the construction manager what needed to be corrected. It took them 4 times to get our closet acceptable. We were told the lawn would be graded and trash, rocks removed. We spent tons of time doing this ourselves and as we were laying mulch still found beer cans, nails and other debris. I brought up many items on our walk through-all of which were brushed off. Example I brought up the gaps in the garage door-was told it was for hurricane braces though those are on the door not on the floor. I now have frogs in the garage and they have had to send multiple people out to fix. Our outlets are all uneven-again without redoing-no way to fix. The counters are not sealed so all wet spots stain. Overall, outside of our sales rep, I am pretty disappointed in the experience. ... More

I would like to express my concerns regarding my experience throughout the home buying process, from signing the contract to closing. I strongly recommend thoroughly reviewing your contract before submitting earnest money, as once signed, withdrawal is impossible. I felt pressured to sign and pay before fully understanding the contract terms, which I now regret. The process was highly stressful, and I found it challenging to obtain honest and timely answers to my questions. Additionally, I was encouraged to purchase a larger home than I needed, under the promise of incentives that were ultimately misleading. There were issues with transparency regarding credits and incentives; what was initially promised as a $20,000 credit was reduced to $15,000, which affected my closing costs and obliged me to cover additional expenses. Furthermore, not all keys were provided at closing, and the closing attorneys, who are affiliated with Lennar, did not fully disclose mistakes made during the process, opting to conceal issues until the last moment. My address was not established on time due to delayed paperwork, and it has been approximately two months since closing. According to HOA records, my residence is not yet registered, preventing participation in community meetings, which has been quite frustrating. Overall, I believe these issues stem from practices that could be improved. I do want to acknowledge that the customer service team has been responsive and helpful in addressing some of these concerns. However, I regret my purchase and wish I had opted for an existing home or a smaller model instead. ... More