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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18757 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18757 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Leak

  • Jocelyn L.
  • Verified HomeBuyer
  • April 11, 2021
  • Whittier, CA

We love Lennar’s everything’s included with nicer appliances, countertops, cabinets, whole house fan, ring doorbell, smart lock, garage door, thermostat, etc. However, we discovered a leak in our kitchen island a month after moving in caused by the builder’s carelessness which has caused major inconveniences for us and has taken over a month to fully repair the damage.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Expertise and Quality

  • Rosa P.
  • Verified HomeBuyer
  • April 11, 2021
  • Clermont, FL

We decide to buy at this location after looking in several other places, including Lennar locations, Danielle F. was a great motivation for our decision, she was extremely attentive and patient. going inside to constructions sites with us, wearing beautiful high-heels and not afraid of getting them dirty, she is amazing. the whole process was very self-explanatory, and easy, and if any question arises, Danielle was there for us. When was time for to us starting visiting the house for the final walks we only met great people JP and Keene, they explain everything we need to know about the ...

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Mold & standing water in crawl space.

  • Janet N.
  • Verified HomeBuyer
  • April 10, 2021
  • Ridgefield, WA

It took us meeting with 6 Lennar people to come up with a resolution. Not the easiest to work with except one person (Patrick) stood up and put the problem in their court, where it was to begin with, and we finally agreed.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - HiEverything is delayed abd hard to get info from sales people.

  • Virginia B.
  • Verified HomeBuyer
  • April 08, 2021
  • Lakewood Ranch, FL

Hi Everything is delayed abd hard to get info from sales people. Reluctant to give feedback and answer questions in regards to ongoing progress. Like pulling teeth hard to get info. Now amenity center is delayed when we contracted we were told summer 2021 now summer 2022 Very much not happy . Wish we could get out of our contract Hope someone hears me abd contacts me

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Sales representative was very polite and very helpful

  • Frederick C.
  • Verified HomeBuyer
  • April 08, 2021
  • San Antonio, FL

My experience so far has been pretty OK, until I move into my home and see how they respond with taking care of items that are still outstanding as far as the punchlist goes and then I can give you my honest opinion but right now so far so good.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - buying experience was smooth, we were told there isnt an HOA

  • Christopher H.
  • Verified HomeBuyer
  • April 08, 2021
  • Saint Helens, OR

buying experience was smooth, we were told there isnt an HOA but there is.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - It was a good process.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2021
  • Lino Lakes, MN

It was a good process.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - There was a lot of back and forth between what Lennar should/should

  • Melanie R.
  • Verified HomeBuyer
  • April 08, 2021
  • Bulverde, TX

There was a lot of back and forth between what Lennar should/should not be doing for their customer. This led to some animosity at times, however nothing was ever asked of Lennar that should not have been handled without even asking. Overall, for the most part things were completed before I moved in.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - My thoughts are still out.

  • Timothy E.
  • Verified HomeBuyer
  • April 08, 2021
  • San Antonio, TX

My thoughts are still out. Waiting for closing day. I would like someone from upper management to contact me when done

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Great Experience After Settlement - Not Before

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2025
  • Ranson, WV

We love our home and had a great experience once getting past the mortgage process with Lennar Mortgage. The sales and mortgage experience was abysmal. The settlement coordinator for Lennar was absolutely awful! The settlement company was great as well as the construction manager and the gentleman who explained the home and features before settlement. They are the only reason we are giving any stars. Don't be afraid to ask questions and request to be transferred to new employees if you aren't happy with the ones you are first put in touch with. We had to escalate our concerns to a manager who ...

Lennar responded:
Thank you for sharing both the positive and challenging parts of your experience. We’re so glad to hear that you love your new home and that our construction team and orientation staff made a positive impact. At the same time, we’re truly sorry to learn that aspects of your mortgage and settlement experience fell short. That’s not the level of service we aim to provide, and we regret the frustration you encountered along the ...

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Lennar mortgage sucks

  • Nicholas M.
  • Verified HomeBuyer
  • September 08, 2024
  • Summerville, SC

We was lennar mortgage and it was the worst experience we had buying a home. Our saleswoman was great. Our foreman was awesome House was built great

Lennar responded:
Good afternoon Nicholas, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you faced with the loan ...

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Nightmare

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2025
  • Catawba, NC

I am a realtor who bought my first home through Lennar at Legacy Ridge. The sales agent was very nice but didn’t know a lot of information about surrounding schools, nearest grocery, etc. We loved the house and you guys were offering an awesome credit! We went under contract and from that time on the nightmare began. I was passed around to 3 different lenders, who I then needed to resend and tell them everything from the beginning due to lack of communication and cooperation between Lennar mortgage. If I sent a client to you guys and they were treated like this I would be EMBARRASSED. We are ...

Lennar responded:
Thank you for sharing your feedback with us. We’re sorry to hear that your home-buying experience did not meet your ...

Total Score 2


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Everything went well with the exception of my Lennar Rep

  • Andy C.
  • Verified HomeBuyer
  • May 17, 2024
  • Crandall, TX

I had a pleasant experience with my construction manager and my warranty tech that met me on site and explained everything to me. They both wonderful and only because of them, would I rate this super high. The absolute worst part of this experience was my Lennar Sales Rep. Martha didn't really explain anything I had asked her to. She just gave me the basic information and showed me the house. Thankfully, when I went to a different Lennar Sales Rep (Princeton Lennar was amazing!) the week before that explained everything very well and took care of me. I just wasn't approved for the house ...

Lennar responded:
Good afternoon Andy,

Thank you for sharing the good and the bad. All feedback is welcomed and appreciated and we consider it a gift!

We are happy to hear you had an amazing experience with the Construction Manager and Customer Care Rep (Warranty).

If you ever encounter any warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Mortgage process team was a nightmare, but the on-site Sales Team is the Dream Team.

  • Catherine G.
  • Verified HomeBuyer
  • December 29, 2021
  • Fontana, CA

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

Lennar responded:
Hello Catherine, thank you for taking the time to leave a review. While we are happy to hear about your excellent sales experience, we would like to apologize for the lack of communication early on. If you would like any assistance moving forward, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Great Value

  • Creshaun O.
  • Verified HomeBuyer
  • October 24, 2024
  • Beasley, TX

I absolutely love my home. The experience with Lennar Lenders was horrible to say the least. Communication was terrible and the constant arguing between my realtor and the lender was so unprofessional via email was just over the top. I ended up going with a different lending company and everything from that point on was AMAZING. I received daily updates and the lenders made sure to keep me informed via phone calls and emails. The incentives were even better. Do your research and remember you are important and also that you do not have to go through Lennar Lenders for incentives.

Lennar responded:
Thank you for sharing your experience with us, Creshaun. We are delighted to hear that you love your new home. However, we sincerely apologize for the challenges you faced with Lennar Lenders. We understand how important clear communication and professionalism are during the home-buying ...

Total Score 2


Quality 5

Trustworthiness 2

Value 5

Responsiveness 5

Not sure if I would do it again.

  • Shawnece B.
  • Verified HomeBuyer
  • March 26, 2024
  • Jarrell, TX

I only had an issue with the underwriter. My loan officer was a pure angel as well as my realtor.

Lennar responded:
Hi Shawnece, we are sorry to hear about your issue with the underwriter. Please reach out to us if you need anything else regarding your home. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

Cheaply built, hard to file warranty

  • Oren H.
  • Verified HomeBuyer
  • September 02, 2025
  • Bargersville, IN

Moved in 6 weeks ago. They didn't finish caulking the upstairs bathroom, the laundry room door doesn't latch, one wall in the upstairs has drywall that moves when you push on it (not properly nailed up), and they left half the building extras in my master bedroom instead of the garage. Aside from the use of flat paint in the bathroom, it's fine. The bigger issue is that my loan agent told me that the first year of HOA fees was covered with my mortgage. This was a flat lie as I was notified 6-weeks in that I owed $625. I do not trust them, but for the price and interest rate for the house, ...

Lennar responded:
Hi Oren, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Ronnie is excellent

  • Livia D.
  • Verified HomeBuyer
  • November 25, 2024
  • Myrtle Beach, SC

Ronnie our realtor is Amazing! Ian our contractor is also Amazing. We love our home and we have great neighbors. However most of the neighbors agree that gutters should have already been installed plus hardware for bathrooms. Light fixtures are antiquated. Lots of caulking in bathroom and shower was not completed. Front door lock is hard to lock. HOA is very difficult to work with, they control everything about your home. You can’t even change your mulch or bark without asking for approval not to mention buying a tree or a bush.All the neighbors complain about HOA.

Lennar responded:
Thank you for sharing your experience with us, Livia. We are delighted to hear that you had a positive experience with Ronnie and Ian, and that you love your home and neighbors. We are sorry to hear your expectations were not met in regards to gutters, light fixtures, and caulking, as well as the difficulties with the HOA. We will share your feedback with the division. Moving forward, if you have any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2


Quality 3

Trustworthiness 3

Value 5

Responsiveness 5

Poor experience

  • Gail D.
  • Verified HomeBuyer
  • June 22, 2024
  • Tega Cay, SC

I am very unhappy with my buying experience with Lennar. The mortgage team had trouble compiling documents, requested the same documents multiple times, had to close twice as they provided incorrect forms, etc.

Lennar responded:
Good morning ...

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

New Lennar Buyer

  • Kimarla B.
  • Verified HomeBuyer
  • August 15, 2023
  • Frederick, MD

Kara and Peggy in the sales office are BEYOND responsive and kind! They updated me every step of the way and demonstrated keen responsiveness to all my questions and were flexible and patient. Construction manager Mike also very amicable! Business office that dealt with the loan portion was a headache but all in all I got where I needed to be and LOVE my new home so far!

Lennar responded:
Good afternoon, Kimarla, thank you for sharing your experience. We are sorry to hear the loan portion was less than desirable, we appreciate you sharing that with us. We are always looking for ways to improve our products/services and your feedback will help us do that. We are very happy to know that you love your new home.
If there are any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com

Total Score 2


Quality 4

Trustworthiness 3

Value 5

Responsiveness 4

Working with Samantha to help me fix my problems is the only thing that has made this move a much better experience.

  • Joanne B.
  • Verified HomeBuyer
  • July 29, 2023
  • Lakewood Ranch, FL

I initially started working with one man he was no help helping me answer my questions. Meant with him twice before a purchased my home. Then he was gone. No one ever contacted me again. Tried to call and got no answer. Finally I drove up here to see what was going on and I was told he left the company. That was it. Finally I was told someone would contact me . No one did. I drove here again. Approximately 2 hour drive. This man in the office said he had a headache and couldn’t talk to me because he was going to lunch. I waited with my friend, another hour and a half when he returned. I ...

Total Score 2


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Love the home; buying experience, not so much

  • Norm S.
  • Verified HomeBuyer
  • April 18, 2023
  • Mount Angel, OR

Buying a new home from Lennar began with our excitement about owning a brand new place. Lennar Construction builds a good product, and they have been responsive in the fixes and finishing touches of our new house. We also used Lennar Mortgage as our mortgage source, incentivized by the $5k discount offered at closing. But this meant the buying process had my wife and me on one side of the contract, and The huge Lennar company—Seller and Mortgage arms—on the other. They drove the whole process, relentlessly and unilaterally, always at their convenience and pace, and penalized us when we ...

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Once I got into the house it’s been good

  • Laura Michele W.
  • Verified HomeBuyer
  • March 21, 2023
  • Haslet, TX

I would never want to work with Lennar mortgage again. I have bought several homes before and this was the worse experience. The house seems good so far and maintenance has been excellent.

Total Score 2


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

Poor communication

  • Deven D.
  • Verified HomeBuyer
  • February 07, 2023
  • New Caney, TX

Poor communication during buying with sales finance and title people once we gave our Ernest money no one cared to talk anymore it seemed. I had to call and chase people down to get updates and answers and didn’t get that first time home buyer experience pretty much left in the dark till the day we closed and it was all about two minutes of here’s your keys congrats bye But anything after the home buying experience has been great if we have had any issue our ccr has been awesome he stays on top of things and stays in contact with us to give any updates available great customer service on ...

Lennar responded:
Good morning Deven, thank you for your feedback, we appreciate the positive and the not-so-positive as well. We are sorry to hear about the lack of communication with our sales, finance, and title teams. If there is anything you might need moving forward, please do not hesitate to send us a message at CorporateCustomerCare@Lennar.com - Lennar Customer Care.

Total Score 2


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Worth it in the end

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2022
  • Shafter, CA

The overall homebuying process was one of the most stressful and unpleasant things I've ever been through... That being said, we'd do it all over again. We originally went into contract in 10/2021. Our purchase was contingent on the sale of our (at the time) current residence. Lennar made us agree that we would close on the sale of our current home by the beginning on 12/2021 in order to move into our new (Lennar) home in 1/2022. We held up our end of the contract, they did not, and as time went on it was very clear everyone knew there was no way the home would be done by then. Our family was ...

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

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