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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18944 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18944 Reviews in All Areas

Star Rating Breakdown

5 ★ 7819

4 ★ 3583

3 ★ 3195

2 ★ 2023

1 ★ 2324

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

The people I deal with are all very nice, but things don't seem to be getting done.

  • Audrey H.
  • Verified HomeBuyer
  • September 13, 2022
  • Morris Plains, NJ

I feel the property was not ready for us to move into. I didn't receive mail for over a month because Lennar did not set things up correctly with the post office. My address still does not appear on google maps so it's hard to get deliveries. I'm here almost 2 months & my list of the 30-day repairs have still not been addressed. I'm still missing a screen, a garage door window, etc. Things that should have been taken care of immediately. I have a chipped tile. I have a bathroom sink with a chip. The top of my rangehood needs painting & spackling. I could keep going on. It's very ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Sales department was fine.

  • Richard D.
  • Verified HomeBuyer
  • August 23, 2022
  • Williamsburg, VA

Sales department was fine. Condition of my home was poor when I moved in. I scheduled some repairs but nobody showed up at the sheduled time. I spent my day waiting, finally somebody showed up late the afternoon took care of two simple tasks and left. no indication of when the important items would be addressed. I have waited to be contacted but have heard nothing. I will try and contact somebody today to find out the current status of my requests for service.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

After the sale

  • James V.
  • Verified HomeBuyer
  • August 23, 2022
  • Groveland, FL

Once you close your house, they dissappear. Issues take them forever to get to. I ended up fixing things myself. Also lied to me saying they changed things on my house yet the houses under construction now have what was missing. They just didn't want to spend the time to get it right.

Lennar responded:
Hello James, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Many workmanship problems.

  • Joseph N.
  • Verified HomeBuyer
  • August 17, 2022
  • McKinney, TX

Problems with drains, electrical, trim, water. All of these could have been fixed prior to moving in.

Lennar responded:
Hi Joseph, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow up on you. – Lennar Customer Care

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - The unit has all kinds of problems from plumbing , electrical,

  • Anonymous
  • Verified HomeBuyer
  • August 09, 2022
  • San Diego, CA

The unit has all kinds of problems from plumbing , electrical, flooring, windows, paint marks and several tickets are already filed within 2 months of move in. It is unfortunate to see a brand new home have so many issues. It is definitely not worth the price that I would pay

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Lot 22

  • Douglas M.
  • Verified HomeBuyer
  • July 21, 2022
  • Lakewood Ranch, FL

Lots of unfinished sloppy work. Being addressed slowly. But have confidence that all will be addressed

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Too layered!

  • Susan B.
  • Verified HomeBuyer
  • July 19, 2022
  • McCordsville, IN

It would go a long way if the process after closing was better explained, not clear at all. Punch list is a joke, because it isn’t done prior to close and then you have to chase to get them done. Love the floor plan and the neighborhood, Lennar not so much! Very disappointing process all the way around.

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Quality of Lennar was ok. Disappointed to be honest

  • Daniel N.
  • Verified HomeBuyer
  • June 18, 2022
  • New Port Richey, FL

Lennar was a great builder back in the day. The process was lengthy but that was expected. The wall paint is awful. The trim needs work and no one fixed the issues, which is unacceptable. No one will fix the issue since me and my wife signed the dotted line. Lennar knew of the issues. Tiles are not correct, the floor squeaks and they say it was done correctly. The rug isn't professional. My feet sink in the carpet to where I feel the hard floor. The lights on the ceiling fell and this is a new build, nothing should be giving me issues. The trim doesn’t meet together…..another issue that was ...

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Lennar - Jennifer was the best with keeping us updated and answering

  • James S.
  • Verified HomeBuyer
  • June 01, 2022
  • Sparks, NV

Jennifer was the best with keeping us updated and answering our questions about our home from start to finish. The warranty team however is a different story. Trustworthiness, lack of professionalism and unwillingness to help with issues needing fixing on the first and final walk-through was very telling. The biggest issue was the damaged smaller condenser unit installed. We brought it to the attention of Rich in warranty. He just blew us off about it. He did the same when we told him of the brick/rocks that wasn’t placed on the outside pillars of our Lennar Juniper. He said we weren’t ...

Total Score 3

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Punchout

  • Kenneth T.
  • Verified HomeBuyer
  • May 31, 2022
  • Punta Gorda, FL

2 months In and still have multiple punchoutnissues

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Poor Workmanship

  • Claudia L.
  • Verified HomeBuyer
  • May 17, 2022
  • Sun City Center, FL

Megan is the best she processed my loan other than her my experience the 2nd home purchase with Lennar was horrible he closing walk thru along with the new home orientation things were requested to be fixed and here we are o we a mother in our home and things are just being attempted to be fixed I would never buy form lennar again and hey forced a $10k on me for granite only in the kitchen and stainless steel appliances with I had no option on never again!

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Very poor quality of everything beginning from the garage door ending with the faucets

  • Marine N.
  • Verified HomeBuyer
  • April 29, 2022
  • Simi Valley, CA

The quality of the home got worse (we bought another home from Lennar 4 years ago), as well as the service. We have placed multiple orders to fix different things in the house and you get redirected to garage door company, door company, trash can door company, AC company etc. Nothing gets fixed in the first attempt ,it seems that Lennar thinks you have to be stay home homeowner to fix all the flaws.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Forced into closing before house was completed or move in ready,

  • Sean B.
  • Verified HomeBuyer
  • April 26, 2022
  • Land O' Lakes, FL

Forced into closing before house was completed or move in ready, over 1 month in and still having basic items needing completed or fixed. Poor craftsmanship on several items. Floor not level, sinks not mounted to wall, held up with only caulk, cabinets and drawers not completed, exterior and interior paint not completed or patchy, terrible cement sealing in garage. Stucco work is patchy

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

All the 'fluff" doesn't help. It's a poorly built home

  • Patti S.
  • Verified HomeBuyer
  • April 19, 2022
  • Buckeye, AZ

Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

They seemed to go with what was cheapest for them, while charging market prices.

  • Anonymous
  • Verified HomeBuyer
  • March 10, 2022
  • Marysville, WA

I don’t think I would buy from Lennar again, and would not recommend them. It seems their goal was , where you would want a builder that takes pride in their workmanship.

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Lennar - Honestly don’t know where to begin.

  • Joshua B.
  • Verified HomeBuyer
  • January 25, 2022
  • Heartland, TX

Honestly don’t know where to begin.. quick answer is that Lennar fits the exact definition of Quantity over quality. Don’t have the effort to repeat myself again on all the issues. Not to say there was not positive experiences during the process, however the negative over shadowed it. The most frustrating part is they were issues that could have been very easily corrected.

Total Score 3

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Terrible

  • Manuela G.
  • Verified HomeBuyer
  • January 20, 2022
  • Kissimmee, FL

First of all, I would't brag about "having around 200 closings in one day" if everything you guys do is terrible. Terrible customer service. I don't get why we had to wait like 8-10 hours in the title house to get our keys EVEN when we presign the documents 3-4 days in advance. The finish in our house is terrible and I keep submitting tickets and my CM is not doing absolutely anything about it. Right now, I have a 24 pages long list of things that needs to be fixed.

Total Score 3

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Just another big corporate

  • Lindsey L.
  • Verified HomeBuyer
  • January 20, 2022
  • Cedar Lake, IN

I was extremely disappointed with the quality of material and the quality of work done on my home. They are working with us to fix these things, but they shouldn’t of had to been fixed to begin with. One of my biggest complaint is the trim. The trim throughout the entire house has chips, filled holes, and flakes everywhere.

Total Score 3

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Lennar - Everything we were promised didn’t happen

  • Sarah M.
  • Verified HomeBuyer
  • January 19, 2022
  • Ennis, TX

Everything we were promised didn’t happen

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Construction quality is not worth the paid value

  • Madhuri E.
  • Verified HomeBuyer
  • January 18, 2022
  • Phoenixville, PA

Construction quality is not worth the paid value

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Lack of communication, lack of attention to detail by workers.

  • Anonymous
  • Verified HomeBuyer
  • January 18, 2022
  • Jupiter, FL

Wouldn’t recommend to anyone. There’s so much wrong with our house. We are missing a lot and no one to come fix it. Horrible.

Total Score 3

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Quality control passing inherent risk to buyer as residual risk.

  • Joseph J.
  • Verified HomeBuyer
  • January 17, 2022
  • Brookshire, TX

Many things being fixed should not have passed quality control before selling which seems nonexistent. In a rush for profit they compromise quality placing the burden on the buyer to say something is wrong a position the buyer should not be placed in by a quality builder. A warranty is great but don’t sell a product that’s damaged. They are being responsive to correct and fix things so far unfortunately some of the contractors leave a mess the homeowner needs to clean up. Not sure if quality contractors are lacking which could be the case. The sidewalks in the neighborhood and driveways ...

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Friendly staff

  • Kenneth G.
  • Verified HomeBuyer
  • January 12, 2022
  • Fort Worth, TX

Quality not what it should be Clean up issues Paint in flooring Caulk on counters Seal strips at shower not properly installed

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Walk thru was fast and not complete.

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

Walk thru was fast and not complete. Many exceptions to close. I was given the wrong key when I closed. People were working on my home after I CLOSED without permission from me. My garage just got fixed 3 plus months later. The light switch to my laundry room is behind the door. With all that being said, I know nothing is perfect. I recommend a very thorough walk thru.

Total Score 3

Quality 3

Trustworthiness 2

Value 1

Responsiveness 1

Promises, promises

  • Lenora E.
  • Verified HomeBuyer
  • December 28, 2021
  • Converse, TX

The building staff will ask you to give a great review because their jobs are on the line. I felt sorry for them. Also, they sell your mortgage as soon as the ink dries on your contract. The new company hasn’t paid taxes or HOA fees. My advice: don’t do it

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

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