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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18757 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18757 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Bad sales, good post sale

  • Cory D.
  • Verified HomeBuyer
  • October 16, 2024
  • Seguin, TX

This is the 3rd Lennar home we have purchased. The first two homes were well built, the purchase process was easy and the limited warranty work was done well. This time the process was much more stressful. First, we were not allowed to use our Realtor due to some rule that we had used a different one with Lennar in the past. This made the process much more difficult for us. Second strike was the inability of our sales person to respond to us. Once we signed the contract, we were dead to her. After the sale, the person who was supposed to be a liason would never answer calls and always ...

Lennar responded:
Thank you for sharing your feedback, Cory. We appreciate your continued trust in Lennar, having purchased three homes from us. We're glad to hear that your first two experiences were positive. However, we are truly sorry to hear about the difficulties you faced with your recent purchase at Navarro ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Spousal Aggreement

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2024
  • San Diego, CA

We had many issues closing the loan even when I had over 80% down. The issue was nobody within the multiple Lennar divisions (builder, title and loans) knew who owned getting the Spousal waiver signed off. As a result, my ex had to sign through a virtual notary 4 times. This caused delays in closing which cost me $100s in rescheduling fees not to mention that they had my $1M that should have been earning $150 a day in interest for almost 2 weeks. That is almost $1000 that I will never see. As for build quality, there are many design flaws that are having to get fixed: - pathways to side ...

Lennar responded:
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience during your homebuying process and that your home did not meet your expectations. If there are any outstanding warrantable issues, please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com referencing this review, so we can help follow up. Thank you for your patience and understanding. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 5

Responsiveness 4

Lennar, great house and prices, not so great service

  • Hussain Abbas B.
  • Verified HomeBuyer
  • September 08, 2024
  • Princeton, TX

There is much to say about the home buyer process that I have learned and thanks to Lennar, that was possible, but not in the way you may think. Firstly, Lennar prices and financing sell their houses, not their warranty, not the customer services, not their knowledge, nor the company itself really. Since Lennar Mortgage, Builders, and Title are all "separate" companies, this allows them to give you the run around and waste time on inquiries and questions you may have. Or if something is wrong in a document, they will say its the other company when truly it's one company masquerading as 3 ...

Lennar responded:
Thank you Hussain, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your homebuying journey. We appreciate you sharing your positive experience with Alan and the home itself. I have shared your feedback with upper management for their review. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 5

Responsiveness 3

Mr. Michael

  • Michael J.
  • Verified HomeBuyer
  • July 20, 2024
  • Troutman, NC

My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.

Lennar responded:
Good afternoon Michael,
We are sorry to hear that your experience with the grass in your new home has not been up to your expectations. Moving forward, if you have any questions or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 2


Quality 5

Trustworthiness 2

Value 4

Responsiveness 3

Sales Office Experience

  • Stella Nellie H.
  • Verified HomeBuyer
  • May 17, 2024
  • Ferris, TX

My sales person was Brian, all around just rude! If it wasn’t for the price of the homes, I would have not bought from him. Rush construction manager fixed my issue very fast, he didn’t however power wash the concrete like promised, pretty muddy on my street. All in all, I think the experience could have been better

Lennar responded:
Thank you Stella for taking the time to share your feedback with us. We are sorry to hear we did not meet your expectations. If there were any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely,

Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Michelle did a great job

  • Glen S.
  • Verified HomeBuyer
  • May 07, 2024
  • Richmond, TX

The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.

Lennar responded:
Good afternoon Glen,

We thank you for sharing your feedback and sincerely apologize for the negative experience you encountered at closing, particularly the issue with the last-minute fee and the delivery of your keys. I have shared your comments with upper management for their review.

Total Score 2


Quality 4

Trustworthiness 2

Value 4

Responsiveness 4

Very unhappy with floor not being leveled. It was to be corrected but still feels the same before purchasing the hours. Not happy

  • Rana P.
  • Verified HomeBuyer
  • March 26, 2024
  • Baytown, TX

Not happy with some items that were taped to be repaired in the final walkthrough. After the home was purchase still had an issue with an item that was taped for repair

Lennar responded:
Hi Rana, we apologize for the repairs that were needed during the final walkthrough. Please continue to reach out to us if you need anything else. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 5

Responsiveness 5

New home experience rating

  • Adan C.
  • Verified HomeBuyer
  • November 24, 2023
  • Las Vegas, NV

All representatives for Lennar were great. The exception is the loan process. I understand policy and procedures. But the lack of attention to detail and accountability caused a lot of stress. My loan was approved the day before I had to vacate my apartment and started my new job. I supplied documents that were submitted multiple times...emails, pay slips...Other than that everything else was handled professionally.

Total Score 2


Quality 4

Trustworthiness 3

Value 5

Responsiveness 2

experience was just ok

  • Cherish Ann I.
  • Verified HomeBuyer
  • November 04, 2023
  • New Caney, TX

Lennar has tried to automate too much of the buying process and lost customer service abilities. There was not clear expectations or communication though out the process resulting in a lot of frustration along the way.

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Could have been better

  • Esai G.
  • Verified HomeBuyer
  • June 13, 2023
  • San Antonio, TX

There was tons of confusion on closing dates and who was helping us with the home buying process. Once we closed and walked in the floors were still dirty and the place had not been cleaned. It wasn’t terrible but it could have been better.

Total Score 2


Quality 3

Trustworthiness 3

Value 5

Responsiveness 3

Home Purchase

  • Margot V.
  • Verified HomeBuyer
  • April 12, 2023
  • Raleigh, NC

Low rating due to poor experience with Lennar Mortgage.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Lennar Mortgage was a terrible experience

  • Virgil Robert H.
  • Verified HomeBuyer
  • March 23, 2023
  • Conroe, TX

I absolutely hated dealing with Lennar Mortgage, you kept checking my credit score which made it go lower in order to charge me a higher interest rate. Dealing with LM is like dealing with the devil. The worst experience I've had in many years.

Total Score 2


Quality 4

Trustworthiness 2

Value 4

Responsiveness 4

Very surreal experience

  • Joel A.
  • Verified HomeBuyer
  • February 14, 2023
  • Converse, TX

The overall experience was on par with most mid-range builders. The one strange item and I wasn't told about this until we were getting ready to move in. Was that the window screens were not included. For an entire house of half screens is less than $300. It's very strange for a home that's almost $300,000 to not include the screens.

Lennar responded:
Hello Joel, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 4

Responsiveness 4

Not smooth

  • Rahul L.
  • Verified HomeBuyer
  • November 22, 2022
  • Wesley Chapel, FL

It was hassle for to close my house plus finishing wasnt done properly. Last moment my closing docs was messed up and i opened tickets to fix issues.

Lennar responded:
Hi Rahul, thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

The Big Wait

  • Artis S.
  • Verified HomeBuyer
  • November 22, 2022
  • Lanham, MD

My experience with Lennar was less than exciting and fun. However, I am Very pleased with my home. There were delay after delay. There were a few people trying to push and help but at times it seems that I was told things to quiet me. My overall experience was not fun and took the excitement away from the experience of home buying. The seller agent that was on sight? I barely heard from and I had to contact her for questions. Just a mess. But Overall I am happy with my home after waiting to close after a year and six months wait.

Total Score 2


Quality 4

Trustworthiness 2

Value 5

Responsiveness 3

Started out rough but ended well

  • John M.
  • Verified HomeBuyer
  • September 14, 2022
  • Thornton, CO

We signed our agreement at the height of the housing boom and it wasn't a great experience. You had no choice in model, colors, or anything except the lot. Also, was constantly told the price was going to go up if we didn't sign right away. By the time we moved in the housing market was plummeting and the experience changed to be more pleasant. The folks at Lennar were more responsive and seemed to care more about our issues/questions. It's sad that high inflation, high interest rates and a mini recession was what it took for Lennar to provide a better customer experience.

Lennar responded:
Hello John and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - We have had issues ever since we closed on the house and it was

  • Taylor G.
  • Verified HomeBuyer
  • July 19, 2022
  • Columbia, TN

We have had issues ever since we closed on the house and it was like pulling teeth getting them fixed. The only person that actually helped us was Derrian and he was/is awesome, as he is still helping fix the last remaining issue. We never received our 30 day TLC that we were told would be happening, we just received an email asking how it went but nobody came for it nor was it scheduled. I understand these are homes going up really fast but I at least would like everything to be working/minimal issues for the price we paid.

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

Disappointed

  • Zahra H.
  • Verified HomeBuyer
  • July 12, 2022
  • Menifee, CA

First of all, my last name is incorrect. Even in this email for review. I sent at least 10 email and had 5 phone calls over this issue. Half of my paperwork has the wrong name. Same with my dad‘s name, it’s spelled wrong. Even on closing date to sign the docs for the title we had to go a second time, even then it was wrong. So we signed them with the name spelled wrong. After the closing, I still get emails, requesting documents. Even now after 2 months. It’s very unprofessional and annoying. We want to enjoy our home but we have issues after issues. This is my 3rd Lennar home, and thank god ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Lennar - Everything was pleasant except the experience with Lennar Mortgage.

  • Kiranreddy J.
  • Verified HomeBuyer
  • May 03, 2022
  • Fresno, CA

Everything was pleasant except the experience with Lennar Mortgage. The loan officer was clueless about what was going on. I worked with Lennar Mortgage before but they were all knowledgeable and were prompt. This was a very bad experience.

Lennar responded:
Hi Kiranreddy, thank you for taking time to share this review. We are sorry to hear you had a poor experience with the mortgage team, we appreciate the feedback. We are here to help, so if you ever have anything that needs additional follow up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - Too much paperwork and the amount of time required to keep informed

  • Billy A.
  • Verified HomeBuyer
  • April 14, 2022
  • San Antonio, TX

Too much paperwork and the amount of time required to keep informed were unreasonable.

Lennar responded:
Hi Billy, thank you for sharing a review. We are sorry for the poor experience you had with your new home purchase and lack of communication you received. If there is ever anything we can do to help or items that need follow up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Appliances were included

  • Rholly R.
  • Verified HomeBuyer
  • February 20, 2022
  • Whittier, CA

The builder included the appliances and it is a smart home!

Lennar responded:
Hi Rholly, thank you for this review, we appreciate the feedback. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

We didn't get the all inclusive package that is advertised.

  • Anonymous
  • Verified HomeBuyer
  • August 24, 2021
  • Visalia, CA

Be cautious when purchasing in a booming market. Houses are being built fast. In turn quality of workmanship diminishes. Ask about material being used. For example tile, carpet, cabinetry. Be aware. Solar isn't listed in the purchase price and is a add on. You can either purchase or lease. I would recommend purchasing to receive the tax break.

Lennar responded:
Hi, thank you for the review. We would like to apologize for any confusion regarding the inclusion of items in your new home. If you have any questions or concerns, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 5

Value 2

Responsiveness 5

Lennar - The sales reps do a great job.

  • Talia O.
  • Verified HomeBuyer
  • July 06, 2021
  • Clermont, FL

The sales reps do a great job. However, when we chose to do everything in house, we expected a well oiled machine. Lennar Mortgage & Lennar Title are anything but well piled. Their lack of communication with me and with each other were absolutely awful. I did way more work than any customer should ever hope to do. So much so that my Lennar Mortgage rep told me that we probably would not have closed on time had I not made everything happen. The quality of the house is good except in the bathrooms. The day we moved in the toilet paper roll holders fell off. I feel like they really skimped ...

Lennar responded:
Hi Talia, thank you for taking time to write a review. We are sorry to hear about the frustrations you experienced during the home buying process. Please do not hesitate to reach out to us with any items we can assist with at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 5

Responsiveness 3

Lennar - Response to warranty issues has been very good.

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2021
  • Lakewood Ranch, FL

Response to warranty issues has been very good. However, the month leading up to our closing was absolutely brutal. We had to pressure Lennar to move the closing date back three times. The different divisions (construction, mortgage, title, sales, etc.) did not communicate with the other. The local construction people had no idea of our original closing date and weren't even close to having the house ready. On closing day the title company (Lennar Title) did not have the closing documents from the lender (Lennar) and we never had a final walk-thru or orientation prior to closing.

Lennar responded:
Hi, thank you for the detailed review of your experience. We are sorry to hear about the breakdown in communication among the different departments you worked with when buying and closing on your new Lennar home. If there are any outstanding items you would like us to follow-up on, please reach out to corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Lennar - Make sure you ask what color your house is going to be.

  • Anonymous
  • Verified HomeBuyer
  • April 03, 2021
  • San Antonio, TX

Make sure you ask what color your house is going to be. Didn't know I needed to ask what the color of my house was going to be painted, my bad for assuming they painted houses in neutral colors, which are more versatile. I wasn't shown what the color scheme was going to be so you don't really have any options to choose, it seemed it was either you buy it or someone else will. The construction manager is very responsive and hardworking, kudos to him

Lennar responded:
Hi, thank you for sharing your experience and review with us. We are sorry to hear about the disappointment you outlined regarding the color of your home and the process of selecting the color. If you have any items needing additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

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