Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21897 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Its was a good experience buying lennar home with minor hiccups.
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Saratoga Springs, UT
Its was a good experience buying lennar home with minor hiccups.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Every aspect of the purchase went very smoothly.
- Larry H.
- Verified Homebuyer
- April 05, 2022
- Bulverde, TX
Every aspect of the purchase went very smoothly. I would recommend that you have your own real estate agent as we did. Makes the process very easy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quick and efficient delivery.
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Aurora, CO
True to the delivery date.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
The people
- James S.
- Verified Homebuyer
- April 05, 2022
- Ennis, TX
Each person we have work with has been outstanding
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - The sales team constantly kept us informed on the progress of
- Joseph C.
- Verified Homebuyer
- April 05, 2022
- Plumsted Township, NJ
The sales team constantly kept us informed on the progress of our new construction. The promised deliver date was on target.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Finishing details
- Leopoldo A.
- Verified Homebuyer
- April 05, 2022
- Jarrell, TX
Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 2
Customer Service is Top Notch
- Kelly J.
- Verified Homebuyer
- April 05, 2022
- San Antonio, TX
I have placed in requests for things to be fixed and customer service has been quick to respond. Couldn't be happier.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very helpful and informative throughout the process
- Scott S.
- Verified Homebuyer
- April 05, 2022
- Rockford, MN
Straightforward pricing - on time with completion - very thorough on expectations.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Olufunsho was a good sales person.
- Vasanthi S.
- Verified Homebuyer
- April 05, 2022
- Lakewood Ranch, FL
Olufunsho was a good sales person. Fernando, the construction manager was helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Very good floor plan
- William S.
- Verified Homebuyer
- April 05, 2022
- Fayetteville, GA
Overall good quality workmanship and location
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home Consultant
- Shayne W.
- Verified Homebuyer
- April 05, 2022
- Punta Gorda, FL
KD was always available to answer questions via phone call, email and text. My wife and I have invested in three homes in the past few years and this has clearly the best experience we've had!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The sales staff was very helpful and responsive to my questions
- The B.
- Verified Homebuyer
- April 05, 2022
- McMinnville, OR
The sales staff was very helpful and responsive to my questions
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Always answered questions quickly
- Andrew P.
- Verified Homebuyer
- April 05, 2022
- Apollo Beach, FL
Overall a great experience!! A few hiccups with production delays.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
They respond quickly to any request
- Cheryl K.
- Verified Homebuyer
- April 05, 2022
- Magnolia, TX
They respond quickly to any request
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good job
- Kevin N.
- Verified Homebuyer
- April 05, 2022
- Fort Myers, FL
Everything good and perfect
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Brandon project Manager
- Donna R.
- Verified Homebuyer
- April 05, 2022
- Henderson, NV
Lennar employees were helpful and courteous, however the tradespeople they use make their jobs difficult. Too many repairs and redos were required. The average quality of work for the price of the home was not there. My guest room had to be repainted and taped, the backsplash in the kitchen redone and the siding glass door had to be replaced just to name a few.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Trustworthy, reliable, nice to work with.
- Deepak B.
- Verified Homebuyer
- April 05, 2022
- Plumsted Township, NJ
Trustworthy, reliable, nice to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad Communication and unkept Promises
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Apollo Beach, FL
There is a lot I could unpack here. 5 month delays, miscommunication, lack of communication, and being ignored. From sales to financing this entire team seems like no one has the right information...and those that do fail to communicate. The house itself is fine...but working with Lennar people is an exercise in frustration. They *say* they will answer your texts and return calls. They dont. They say welcome to the Lennar Family. Well this is a family that only sees each other on occasion and rarely speaks...
Lennar responded:
Hi, thank you for this review. We want to apologize for the delays and poor service you were provided throughout the entire process. Please do not hesitate to reach out to us in the future, if there's anything we can do to follow up. Our team can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
Total Environment
- Shawn D.
- Verified Homebuyer
- April 05, 2022
- Punta Gorda, FL
As busy as everyone is here building. The community. Environment. Atmosphere is a small town feel. Quiet. Relaxing. Enjoy every minute of it. Even with the growth. Highly recommend !!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality work with Quick Feedback
- Carolyn L.
- Verified Homebuyer
- April 05, 2022
- Mount Holly, NC
My home was delivered with very few minor issues which were quickly remedied within 24 to 48 hours. Overall from initial look at the community to closing, the Lennar team was very responsive and helpful. I am very happy with my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience, very professional builder!
- Samvarth R.
- Verified Homebuyer
- April 05, 2022
- Waxhaw, NC
Great experience, very professional builder!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Everything is good.
- Venkateswarlu K.
- Verified Homebuyer
- April 05, 2022
- Spring Hill, TN
Everything is good. But I have a small concern at my backyard wherein there is a detention pond which comes under HOA was not maintained properly I think because I can see a lot of debris at it’s banks. I moved here 3 weeks back and did not see any HOA work going on.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Flooding issues
- Norman J.
- Verified Homebuyer
- April 05, 2022
- Crown Point, IN
Before making my first payment my home had five separate issues with flooding from the main drain. !!!! Responsiveness was rated a 3 because someone from the corporate office did contact me regarding my issues and provided in writing timing of when all my repairs would get completed. Very unsatisfactory with the issues my wife and I had to deal with.
Lennar responded:
Hi Norman, thank you for sharing a review. We are so sorry to hear about the recurring issue you faced with the main drain in your new home. If there is anything we can do to help going forward, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Lennar - Overall our home was built fairly well, but there were some issues
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Saratoga Springs, UT
Overall our home was built fairly well, but there were some issues we brought to the attention of our new home consultant that had to be brought up multiple times before anything was done. Some issues were not relayed to the construction crew/building manager, which led to multiple appointments for repairs after closing.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 2
Disappointing experience
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Mount Holly, NC
This national builder does not live up to its promises. The representatives are either lying or don’t know their business. The closing was a slapstick scene from a comedy, but we weren’t laughing. The follow up to fix outstanding items has been a nightmare. Several repairs have required multiple visits. No one from the builder will take responsibility, everyone just passes the buck. Mediocre finished product and horrid customer service from the builder.
Lennar responded:
Hi, thank you for taking the time to share a review. We want to apologize for the poor experience and lack of follow up you have received from the team. Please let us know if there are any issues outstanding. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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