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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18757 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18757 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

SRR North

  • Keith F.
  • Verified HomeBuyer
  • October 13, 2020
  • Liberty Hill, TX

The home buying experience was tainted by the Lennar company, Eagle Home Mortgage, which made the entire process so stressful and they ignored entirely the impact every delay, and there were numerous delays by Eagle Mortgage. They did not care a little finger that every week they delayed, cost us, the customer, more in lodging, loan points, and utility charges from scheduling service starts, then having to reschedule them, appliance deliveries has to be delayed, orders changed or canceled. It was the worst experience we have ever had in home buying and this was our 6th home. Aside from that, ...

Lennar responded:
Hi Keith, we appreciate you taking the time to share your experience with us. We are sorry to hear about the stress caused during your mortgage process. If there is anything we can do to help follow-up, please send us a note at corporatecustomercare@lennar.com. Thank you. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Great home design but very poor workmanship

  • Ricky M.
  • Verified HomeBuyer
  • April 22, 2020
  • Stafford, VA

The overall design and architecture of the home is great. However, the workmanship and installation of materials in almost every area is substandard. Especially for a price point nearing $800,000.

Lennar responded:
Hi Ricky, thank you for taking the time to share your feedback. We are sorry to hear about your disappointment with the workmanship for your home. Please send us a message at corporatecustomercare@lennar.com detailing any outstanding items and we will follow-up for you. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

Warranty Responsiveness

  • Richard D.
  • Verified HomeBuyer
  • April 07, 2020
  • Canton, GA

We have a number of issues that are now going on over 8 weeks. Yes we do understand the need to keep folks from inside our home because of the virus concerns. The issues that I am speaking about are exterior issue.

Lennar responded:
Hi Richard, thank you for taking time to share your experience. We are sorry to hear about the incomplete items and responsiveness you described. Please reach out to us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Building is not ready

  • Omar C.
  • Verified HomeBuyer
  • April 07, 2020
  • Doral, FL

We moved in on December 2019 and the building is not ready yet. The lobby is not ready and the Fob entrance system neither.

Lennar responded:
Hi Omar, thank you for taking time to share your concerns. We are sorry to hear about the incomplete items with your new building. Please send us a message with additional details at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - Do your homework.

  • Mark V.
  • Verified HomeBuyer
  • March 17, 2020
  • Erie, CO

Do your homework. Really critique the model homes. Be vigilant during the building process. Submit tickets after you purchase.

Lennar responded:
Thank you for taking the time to share your comments with us. Please share your experience with us in detail so we can review any areas we can improve on and have them addressed by our management team. You can send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

Sorry I bought

  • Thomas M.
  • Verified HomeBuyer
  • October 01, 2019
  • New Braunfels, TX

Poor quality control during the build. House next door has been half built for 6 months and I have a constant flow of trash in my yard. Lennar mortgage company was a nightmare to work with.

Lennar responded:
Hi Thomas, thank you for taking time to share your experience. Please email any outstanding items you would like addressed to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

Overall satisfaction

  • Susan J.
  • Verified HomeBuyer
  • June 29, 2019
  • Charleston, SC

I love my house, the workmanship is great but I am very disappointed that the swimming pool will not be installed until the summer or 2021 when I was told it would be built by 2020. Management has not reached out to make accommodations for us to perhaps utilize nearby facilities until the pool is place. Also there has been a recent decrease in the value of townhomes in Grand Bees which is very disconcerting.

Lennar responded:
HI Susan, thank you for your feedback about the swimming pool in your community, as well as your property value concerns. We are sorry to hear about this. Please feel free to contact us at corporatecustomercare@lennar.com with any details you would like us to review for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

T

  • Bertha Z.
  • Verified HomeBuyer
  • September 23, 2025
  • Jarrell, TX

My realtor was amazing and caught quite a few financial mistakes.

Total Score 2


Quality 5

Trustworthiness 2

Value 4

Responsiveness 2

Tough experience closing

  • Benjamin L.
  • Verified HomeBuyer
  • July 24, 2025
  • Columbia, TN

We were told if we didn’t close by May 30th we wouldn’t get the special interest rate, our original closing date was June 17th, we moved it up to help them meet a quarterly quota. Our agent informed me that this was one of the top three worst and most challenging buying/selling experiences he’s encountered in his entire 10-year career in real estate.

Lennar responded:
Thank you for taking the time to share your experience with us. We’re sorry to hear that your homebuying experience was challenging. ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Unfortunate experience for this buyer…

  • Steven R.
  • Verified HomeBuyer
  • July 16, 2025
  • Graham, WA

It was unfortunate that we had to provide the same documents over and over again to the mortgage representative. We kept getting asked the same questions about which we’d already answered. The shower enclosure is not safe for folks who are 6’ tall and the builder would do nothing about it. The new home representative said I couldn’t park in the drive way because the driveway still belonged to Lennar. Overall a poor showing.

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that your experience with the mortgage representative did not meet your expectations. Moving forward, we hope you enjoy your home and we have the opportunity to regain your trust as you navigate ...

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Hire home inspection before closing

  • Vu N.
  • Verified HomeBuyer
  • May 27, 2025
  • Katy, TX

Lennar charge 2% of the sale price for not closing in time. If you live out of State, Making sure communicate directly to Title Dept that you need mobile closing. Dont trust the Sale agent. I paid $4800 for this matter. It was a trap!

Lennar responded:
Thank you for your feedback—it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Just saying

  • Tamara Janika H.
  • Verified HomeBuyer
  • May 21, 2025
  • Princeton, TX

Everything was great except the sales rep Bryan. He doesn't return calls very unprofessional. He was the only downside of the process. He was not there when I closed they had to call someone else to give me my keys which took an hour. It is once he received my deposit he turns cold. Even when I first applied he didn't return calls to follow up. Thankful for the loan officer and others but the sales staff should be replaced. I would not recommend anyone to purchase based on his professionalism but everything was great

Lennar responded:
Good afternoon Tamara, We appreciate you taking the time to leave a review, even though we’re disappointed to hear we didn’t deliver the homebuying experience you deserved. At the same time, we’re truly glad to hear that you’re happy with your new home — that means a great deal to us. We hope you create many beautiful memories there for years to come. If there’s anything more we can do to support you or follow up on, please don’t hesitate to reach out to us at CorporateCustomerCare@Lennar.com.

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

My lennar home buying experience

  • Matthew C.
  • Verified HomeBuyer
  • April 15, 2025
  • Brooksville, FL

I found it extremely frustrating that the walk thru time is dictated by lennar and not the buyer. I asked them to send me a calendar invite and was told " we don't do that". My experience with david weeklyvwas amazing and they worked with the buyer. Lennar has a very military like feel to the home buying experience. I wanted a different front door and was told no, I wanted different colored cabinets and was told no. " we at lennar don't do that" is what I was told. In my humble opinion Lennar is a turn and burn company in regards to their buyers. Lennar just cares about the sale. However my ...

Lennar responded:
Good afternoon Matthew and thank you for sharing your recent homebuying experience with us. We're sorry to hear that the home options did not meet your expectations, but we truly appreciate your kind words about your Customer Care Representative, Josh. It’s great to know he exceeded your ...

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 5

Hit & Miss

  • Anonymous
  • Verified HomeBuyer
  • March 28, 2025
  • Shafter, CA

Cheap materials in everything cabnets the paint horrible finish work from the workers I can't even imagine the inside the walls or areas un able to see. Everything is the cheapest materials you can buy. Lennar is top leaders supposedly, so unfortunately that they use the cheapest quality and the houses are not the same price as the cheap crap they use.

Lennar responded:
Good morning and thank you for sharing your feedback. We’re truly sorry to hear that the quality of your home did not meet your expectations. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Could have been better all the way around.

  • Denise M.
  • Verified HomeBuyer
  • January 30, 2025
  • Dunnellon, FL

We love our home but the home buying process was arduous at best. We have now been in our home for 5 weeks and we are waiting for repairs from the initial FaceTime walk through. All of the things that were supposed to be fixed were not. I am not sure if it is a corporate issue or just the local office. We have reached out and have not been contacted back. There is clearly a disconnect from the sales to lending to closing process. We are still waiting for confirmation of funds distributed and we found out today that Lennar did not actually pay all of the 2025 hoa dues as promised (even ...

Lennar responded:
Good morning Denise, Thank you for sharing your experience with us. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving in. If there are still outstanding warranty items that need attention, please email us with the details at CorporateCustomerCare@Lennar.com and reference this review so we can assist with the ...

Total Score 2


Quality 4

Trustworthiness 2

Value 5

Responsiveness 2

Not Good

  • Keith F.
  • Verified HomeBuyer
  • December 27, 2024
  • Indianapolis, IN

My experience was not good.

Lennar responded:
Thank you for sharing your feedback with us. We are sorry to hear your experience was not good. If you would like to share more details of your experience, please email LennarNews@Lennar.com, referencing this review, so that we can follow up with you ...

Total Score 2


Quality 4

Trustworthiness 2

Value 5

Responsiveness 2

New home from Lennar in Shellwood

  • Axel R.
  • Verified HomeBuyer
  • December 12, 2024
  • Little River, SC

Poor communication throughout entire process.

Lennar responded:
Good morning Axel, We are sorry to hear about the poor communication you experienced throughout your homebuying process. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Some good some not so good

  • Annamaria T.
  • Verified HomeBuyer
  • September 26, 2024
  • Millsboro, DE

I moved from out of state so I relied on my realtor and Lennar sales rep to assist me thru the process. There were some issues at walkthrough which were addressed by bldg mgr such as dead sod replacement before closing. I drove for 2 days to get to DE and upon arriving at the sales office to pick up my keys I was handed my keys by the sales agent. There was no welcoming feeling from her which I thought was odd. How about welcome to the community or welcome to Delaware. All she said was “I wonder when you were getting here”. Moving on, I got to the house and within 48 hrs my water was ...

Lennar responded:
Good afternoon Annamaria, Thank you for reaching out to us and sharing your concerns. I apologize for the inconvenience you have gone through. I have shared your feedback with upper management for their review and assistance. For future questions or warrantable items, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Overall Experience

  • John J.
  • Verified HomeBuyer
  • September 24, 2024
  • Land O' Lakes, FL

Closing on the house was a stressful situation in itself. I've had several issues inside and outside of my house to include quality of craftsmanship and quality of material. My door frame has been split since before moving in but I could not see due to the builder painting over the split in the frame until recently due to opening/closing the door on a regular basis and the paint wearing off. The drainage in the yard has been an ongoing since I moved in.

Lennar responded:
Thank you John, for sharing your feedback. We are truly sorry to hear about the stressful experience you had during the closing of your house and the issues you have encountered since moving in. If you would like us to help follow up on your concerns, please reach out to us by sending an email to LennarNews@Lennar.com referencing this review and detailing your preferred way to contact you. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Ended Up With A Decent Home

  • Kyle J.
  • Verified HomeBuyer
  • September 06, 2024
  • Junction City, OR

I really had to advocate for my wife and myself throughout the whole process as so many balls were dropped during construction, contracting, and even turnover day. So many things had to be escalated to regional sales or regional construction members as the local folks just couldn’t close the loop on so many items. Don’t get me started on working with their financing either. I had to threaten to walk from the deal before they finally gave me final approval. They wanted to know every detail of my life, even what auto savings transfers of a few dollars were for. Really? I was literally ...

Lennar responded:
Thank you for sharing your experience with us, Kyle. We sincerely apologize for the inconvenience and frustration you have faced throughout your home-buying ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Horrible customer service!

  • Felix Montgomery D.
  • Verified HomeBuyer
  • August 25, 2024
  • Forney, TX

My first contact with Lennar was not good. I was supposed to meet a representative at a model house, I arrived ands she was not there. I tried to contact her and she said she was sending someone to meet me. I left since she was deceptive about the whole thing. If it were not for the Real Estate agent I used, I would not have bought a house from them. Their customer service is worse than the DMV. IF you email a question, they do not respond. You have to blast email them and everyone else involved in the process to get a response. The house is not badly constructed, they will use the cheapest ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process.
We are sorry to hear about the missed appointment with our representative, the poor communication, and the issues with the materials and construction quality. We hope to improve your experience with us moving forward.
We appreciate your positive feedback about the sound construction of the home and the timely response to your service request.

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 4

Not attention to work details

  • Tina S.
  • Verified HomeBuyer
  • August 15, 2024
  • Valencia, CA

Fast built but works are not neat. We got crooked attachment plugs, hole in front porch, no shower seal, paints that are already coming off, creaked doors. High ceiling is a plus but still hear people upstairs stomping and moving around so loudly. Thin walls, we can hear people walking upstairs next to our unit. Sales person, loan officers, and customer service are very professionals and answer to all our questions.

Lennar responded:
Thank you Tina for taking the time to share your feedback. We are sorry to hear about the issues you have encountered. We understand how disappointing it must be to face these problems in your new ...

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

A lot of work

  • Richard E.
  • Verified HomeBuyer
  • August 06, 2024
  • Bartow, FL

The process was very stressful. No one would answer even when deadlines were coming up. It was constant pressure to sign contracts. Felt forceful. We almost didn’t go through with purchase. The house is nice but cheaply made with lots of issues. Overall a 3/5 recommendation. Still working out issues after 2 months. Overall I am happy to be in a house but the process was a 0-1 star to obtain this house.

Lennar responded:
Good morning Richard, We appreciate you taking the time to share your review. We apologize for not meeting your expectations during your home purchasing experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Closing delayed with very little notice

  • Susan K.
  • Verified HomeBuyer
  • May 18, 2024
  • Williamsburg, VA

This purchase was the worst, and I'm a real estate broker so I should have known better. I sold my home and purchased this to downsize into. Under contract first on the CH townhouse and then sold my house. I paid my buyers to close a little earlier to coincide with the promised date from Lennar. Got two pods and put all of my stuff in storage to be delivered to the townhome after closing. Forwarded my mail. Then I got notice that Lennar was going to be delayed delivering the home. This notice came only a few days before schedule closing and closing was confirmed previously before I ...

Lennar responded:
Good afternoon ...

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

No amenities as promised

  • Eileen D.
  • Verified HomeBuyer
  • April 17, 2024
  • Ave Maria, FL

Homeowners have been waiting 2 years for a pool. We can’t rent out or enjoy our vacation home without a pool. Prompt response to fix issues. We are happy with our unit and appearance of community.

Lennar responded:
Hi Eileen. We apologize about the inconvenience regarding your pool. However we are happy that you enjoy your unit and community. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 4

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