Lennar Reviews

There are already few items which required us to use warranty. Also, the mailbox key provided doesn’t work and now we have to wait few days and spend time to get it fixed via usps. The handing over went too quick and wish they spent more time in explaining the systems. Also, why won’t Lennar include Radon mitigation system while building when it’s known that Radon gas is present.

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More

Before we moved in it was very attentive to my needs, which should have been done before I had to pick them out. Not little scratches on walls but Sprinkler lines broke and spraying water in the air, doors jammed shut and was hard to open. Air handler doors off... No lights in a closet. As of 2 months later still nothing is fixed. I had to have a sprinkler guy come stop the water being wasted running down the street. Im pretty sure I will not be buying another Lennar home .

The build experience with Lennar was terrible. I have told my friends to go elsewhere unless this is all they can afford! From the get go, things were chaotic and disorganized and unprofessional. The selling team will tell you one thing and then later say something completely different and act like you’re the one who made it up! Then when we moved on to construction, everything seemed alright until we had issues with the build that our inspector found. There was so much sloppy workmanship. And the construction manager said he made necessary repairs that we were able to check and find out he didn’t actually do! The mortgage team started off alright, which was a huge plus after working with the selling team. However, they ended up also being chaotic and disorganized and unprofessional. The home looks good, and I like my neighbors. The building experience was awful though, so I wouldn’t recommend it to anyone unless they’re okay with sticking through a horrible process. I have worked with another builder before who had much better employees. Lennar is unfortunately filled with unprofessional, unkind employees who don’t tell the truth. Be sure to get a pre-drywall inspection and another inspection before closing. I like my house, but it was a rough process getting here. ... More

Try to contact to the builder to fix some stuff at house , no answer

First did not fine Arthur trust worthy. Chris the superintendent of the Veranda condos wasn’t to interested in overseeing the initial construction and stated a few times that things would be corrected during the 1 st. Year by filling out repair work orders. I have been in the construction industry and management during my career and have never seen such poor quality . I would sure like to speak with someone as I could offer valued services to Lennar.

Make sure to not give lennar builder money. As a deposit is not really a deposit and is non refundable even if they say they will refund it.

Compared to the model home, Lennar made several cost cutting changes, without alerting the buyer. They cut the quality of the front door, counter tops, closet in the dining area, and bathroom vanity lighting. In their rush to close before the end of the month, there were numerous repairs that needed to be made. It will take months before most of these are addressed. Their quality control is non existent, as their focus is on volume and profits. We bought this house because we liked the layout and view, and that is basically all we got.

Second time buying a home and this time around It was not very pleasant. With the exception of Tee the everyone one else lacked good communication. From Ben the builder to Karlene my phone calls were never returned or emails answered. Going over weeks.

The purchasing process itself was fine. The coordination with Lennar reps was pretty terrible. Multiple reps blatantly lied about inspection results and new home orientation dates. The Lennar-run HOA is a complete nightmare.

Buying this house was a huge pain. The builder routinely tried to lie to me about things and used dirty tricks to try and rush me through the process. I had to fight very hard with them to resolve problems that should have 100% been their responsibility. I am still struggling with the builder to get them to repair things that they screwed up. Aside from them rushing me through getting my new home inspection, they also moved up my closing date by a month without proper notice. I was originally going to close on 03/28 (which was signed the first week of February) per the contract but had my closing date moved to 02/28 after I was under contract because they claimed it was a typo. The communication was absolutely terrible and they dragged their feet on every one of their responsibilities (including the underwriting which did not get finished until the middle of the day on closing despite them having all their documents for 2 weeks). During underwriting, they asked for documents that were impossible to come across such as bank statemens for the current month. The only truly amazing service I received during the home-buying process was with the Loan Officer, Chris. Chris always called me back in a timely manner and never lied to me. ... More

Low quality. Not what you expect from a big company like Lennar. Poor finish. Low quality appliances. Do not give you choice of even the color if your own home, or the choice of type of tyles or their color. You dont get the value of your money

The communication was horrible up and down. I am military and had to constantly ask to change my schedule because they were delayed. The flooring that is used in the house is horrible and whomever installed it did a bad job. I feel the house was a rush job. I don’t feel like the people that was involved with the paperwork were not on the same page with each other everyone lines were crashed as far as dates

Builder must have a mobile security to protect the new houses

We were told we had to close, did not have Certificate of Occupancy. At final walk through only 80% of the work was completed. 3 months later we are still waiting on ‘blue tape’ items to be finished.

The process went fairly well until closing. Gutters were suppose to be included as an option and we emphatically told the sales person doing the final contract we wanted them. We had even had a specific discussion about that when we were first looking at Lennar homes. We were assured by the sales person we could get them as an option on homes in Brunswick Plantation. He accidentally forgot to mark them off on the final options list. We were buying out of state so could not come down to see it until closing. No gutters and because it wasn't on the final option list (not our fault because the omission was done by Lennar sales person). So we have no gutters only occupied house on street without gutters plus 3 other connecting streets). Lennar will do nothing about it since it is after closing. Their error not ours and they will not reimburse or give us something to assist us with getting gutters. We assumed the gutter option was always included in the final price. AGAIN Lennar's staff's error not ours. Upper/supervisor staff did not respond to our initial inquiries until 7 weeks after closing and sending her 4 emails. She only replied with a very short and curt "not on final option list, so no gutters. Sorry for the omission." Still no resolution from Lennar upper management. Very poor customer service from "sales representatives". The building supervisor in Brunswick Plantation Ronnie once he was told about it only last week was very responsive and took it up to his upper management as he noted we are the only house without gutters on the street. He got a similar response "gutters were not checked off on the options sheet". Again, we would not be so upset BUT we specifically discussed it at our first meeting looking at Lennar Homes in Brunswick Plantation and also during the final purchase session. The sales person knew we wanted the gutter option and it is not our fault he forgot to check if off when doing the final purchase agreement. Again, we assumed it was included due to the specific previous discussions we had with the sales rep and felt it was important to have gutters on a home. We assumed it was part of the final price of the home!!!!! We have no complaints with the building/construction staff members. They have been very responsive to all issues. It is the sales staff that is not responsive, nor helpful, nor CORRECTING THEIR error!! ... More

Waiting for a year but at the end Lennar respond ok thanks.

Wow, where do we start? When we actually stepped into the home, it was completely different than what we anticipated. One layout we received didn’t match on the AC units. We should have 2 and they insisted that we were only supposed to have 1 unit in a 2-story 3,000-square foot home. During the walkthrough process, some items were not completed and they still expected us to sign off as if they were completed. Very shady. We’ve been here about 6 weeks and have submitted multiple service tickets. It seems like we find a new issue every day. The communication between the loan officer and sales manager was very challenging. ... More

The worst new home buying experience I've ever had. The service level is the lowest I've ever seen. It's like buying a double-wide at Walmart.

Good price for the reasonable square foot condo but horrible from final walkthrough through closing day, messy, dirty house with lots of paint, doors, cabinets, roofs etc… problems.

There's been a few issues to pop up after move in. Party due to low quality materials. It's been two months of going back and forth trying to get the issue repaired.

My first purchase of a new Lennar home was excellent and I was excited for my second purchase of a Lennar home. This second experience with a new Lennar home has been nothing short of a nightmare.

Service after purchase was much better than during construction. The construction managers were absolutely terrible causing months of delays due to manager oversight on easy things. They promised us closing dates and continued to miss those dates causing us to have to delay selling Two homes and missing the height of the summer market. We then had to store our moving truck contents for 2 weeks costing us 6,000.00 in extra moving fees because they didn’t hit the closing date they assured us they would make. On a good note, we love the house and are pleased with the service the warranty team has provided. ... More

The building manager and sales agent was very helpful and addressed our issues. The sales manager, Debra however was rude, unprofessional and combative to the point where I refused to have a conversation with at our final walkthrough. My daughter, who also recently bought a Lennar home was with my husband and I at the walk through. My daughter asked Debra a question about the home and Debra's response to her was "Who's buying this home, you or them?" She literally told my daughter and my realtor who was there she was not discussing any concerns with them. She was so unprofessional and rude and combative to the point I refused to have any further conversation with her. She also proceeded to tell me about the homes value and what is normal regarding cement and building procedures, which she wasn't credentialed to make any such determinations. Had it not been for the building manager, Filipe and Lennar's sales agent Gaye diverting us away from the sales manager and addressing our concerns , there is no doubt we would have walked away and purchased a house elsewhere! Debra should certainly not be in a position dealing with clients. ... More

Good house, but responses to any questions or concerns is bad. The customer's satisfaction is not the primary objective, but rather it is the selling of the house. After the house is sold, the response to any questions is even more bad.