
Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18757 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Ms.
- Tamara L.
- Verified HomeBuyer
- March 13, 2024
- Saint Hedwig, TX
I was told that I didn’t need a realtor and that the process would be easy. But has a first time home buyer, there were things that was not explain to me. Such as, when first looking at homes, I was shown 3 different floor plans. Only one floor plan was explained on what came with the home “the package”. When shown the next two home nothin was explained, so I assumed all homes came with blinds, full sod, and irrigation. Additionally, my home concierge was hard to get a hold to and didn’t respond at times with my questions. Furthermore, my loan officer was asked by me to go over fees and the ...
Lennar responded:
Hi Tamara, we apologize to you for not having a pleasant first time homebuying experience. Communication during this time is something that is extremely crucial and we want to apologize for this. We are going to be sharing this review with our division leaders to help drive improvement. -Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Home is nice but my experience was a mess
- Brianna H.
- Verified HomeBuyer
- February 23, 2024
- Statesville, NC
The overall buying process was truly terrible. The sales representative didn’t seem confident in our ability to get approved. We spoke with 2 different loan officers who provided us with different information. When we ran into miscommunication issues about our initial approval, our sales representative was ready to cancel our contact as if she didn’t want to deal with us. We had to escalate our issues to management for issues with sales team and loan team. We were asked to provide additional funds for closing which was told hours before. If we didn’t really want this home, we probably ...
Lennar responded:
Hi Brianna, first, we are glad that you found the inspection and construction team to be helpful and attentive. Second, we apologize for the rest of the experience feeling like it was a mess and the lack of communication. We are going to let our division leaders be aware of this so we can help drive improvement. -Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Disappointing
- Anonymous
- Verified HomeBuyer
- February 06, 2024
- Henderson, NV
This is the strangest homebuying experience I’ve ever had. Admittedly, I’ve never purchased a brand new home before, but I’ve never had so much miscommunication/misrepresentation(?) in a business deal before. While every person that I have worked with at Lennar has been nice and (seemingly) helpful, I constantly got incorrect information and made decisions based on that incorrect information. The right hand doesn’t know what the left hand is doing - as they say. Particularly problematic were the people in the mortgage department but the issue is across-the-board. I don’t plan on ever ...
Lennar responded:
Hi there, we are glad to hear that you love where you moved but we are truly sorry that the communication was not the best part of the process. We will be letting our division know about your concerns in regards to communication so we can improve. Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Second Lennar Home Owner
- Matthew S.
- Verified HomeBuyer
- October 25, 2023
- Parrish, FL
Overall, Lennar builds a decent house. However, as I’ve now learned, local workers impact the quality of the final build and buying experience a great deal. My first Lennar home was immaculate at closing. This new one was not complete, had a long list of things to finish or redo, and very dirty. Since closing Lennar has made some effort, albeit very disjointed and longer than it should be, to take of the issues. There were a number of problems in the buying process that led to delays in closing. In the three times this occurred, we were not informed until the very last minute and without ...
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Good value, bad communication and follow up
- Anonymous
- Verified HomeBuyer
- September 26, 2023
- Palm Desert, CA
Going through Lennar for the mortgage got a better rate, but their people have no common sense. Totally aggravating. Closing was ok. Terrible follow up on punch list items. No call backs. Been in for over a month and they have disappeared, but still building across the street. I would not buy from them again.
Lennar responded:
Good afternoon and thank you for taking the time to share your experience with us. We are sorry to hear there has been terrible follow-up and no communication on punch list items. If you would like to share details of your concerns with us, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
After closing pretty poor
- Maria P.
- Verified HomeBuyer
- August 08, 2023
- Naples, FL
Buying the home at Orange Blossom was relatively simple, but getting any kind of response or accountability after closing is a completely different issue. Punch out items remain outstanding months later & the home is full of blue tape. Damaged fittings and poorly finished features detract from the pleasure of buying this home. Never assigned a Customer Service contact point, I find dealing with Lennar frustrating & unsatisfactory.
Total Score 2
Quality 3
Trustworthiness 5
Value 4
Responsiveness 1
15 hickory ridge
- Levi W.
- Verified HomeBuyer
- June 13, 2023
- York, PA
I’m a little disappointed that the model home was sold as is. The house has definitely settled after being built and not attended to for the settling. There is nails starting to come through that was said nothing could be done. Treat the model home like a newly built home. The home had minor touch ups and was done very poorly. The garage that was redone after sale due to being the office was put up very fast and poorly. We waited 3 months for it to be finished and to see the result was very upsetting. I was honestly very surprised to see the touch ups so poorly done. The paint along the floor ...
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 4
Realtor
- William V.
- Verified HomeBuyer
- March 17, 2023
- Baytown, TX
Title side and portal are not recommended. Plus 2% commissions is just wrong
Total Score 2
Quality 3
Trustworthiness 3
Value 5
Responsiveness 2
Sales person needs customer service training
- Linda G.
- Verified HomeBuyer
- February 28, 2023
- Jeffersonton, VA
I did not have a great experience with the sales office. There were many errors in the beginning. Also, I think some need more customer service training on how to answer questions. I was consistently told Lennar has all the control; the buyer doesn’t have a say. It’s very disheartening when you hear that over and over. The construction people were awesome!!!
Lennar responded:
Hi Linda, thank you for sharing your comments. We are sorry to hear you experienced a lack of communication and customer care. If there are any outstanding issues we can help address, please send a message to us at Lennarcares@lennar.com. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Not the best experience I’ve had.
- Irene C.
- Verified HomeBuyer
- October 25, 2022
- Lakewood Ranch, FL
The contractor and the customer warranty woman had no time to talk to me…..waited a long time for cabinet drawers……I have a tree still down from Ian & the fact that I closed in the 31st of August, but still couldn’t move until 9/16 since I was waiting for drawers which I finally came in and placed on 10/24. Then one drawer was cracked, so they had to order a new one. That was just the tip of my experience.
Lennar responded:
Hello Irene, and thank you for your comments. We are sorry for such an experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
Lennar - The sales office was below average at best.
- Daniel C.
- Verified HomeBuyer
- July 19, 2022
- Punta Gorda, FL
The sales office was below average at best. I had to constantly chase sales for status updates and information. Was supposed to close on April 1st. Finally closed on May 31st which was very inconvenient for us. It was apparent the closing was rushed and the unit was nowhere close to being ready. Bo, the construction manager, was excellent. Very responsive and helpful in getting repairs completed as promised. Overall experience was a 2 on a scale of 1-5. This is our 3rd property in BN. Had a similar experience with the first 2. Rush to close to prop up their earnings for the quarter. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 4
Lennar - Our sales person was the worst but our building manager was absolutely
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Chandler, AZ
Our sales person was the worst but our building manager was absolutely great
Total Score 2
Quality 5
Trustworthiness 2
Value 4
Responsiveness 2
New Lennar Home
- Anonymous
- Verified HomeBuyer
- June 21, 2022
- Westfield, IN
Dealing with the sales person was difficult. She told us the house will have a few things and then on closing they were asking more money for the things that should be included. They did not allow us to move the data points around the house and did not allow us to add more data points in rooms where it was needed. We found the process difficult and not to our full satisfaction. We are planning on getting extra work completed after closing. If you plan on getting a Lennar home make sure you are in touch with the project manager to be sure the process is going according to plan. The sales ...
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
House availability
- Kevin I.
- Verified HomeBuyer
- June 07, 2022
- San Antonio, TX
Dealing with loan officer and title were such a pain. Poor performance, wanted evidence for everything just in case it won’t qualify and at the end it was all unnecessary paperwork. My home was finished and still needed to get clear. On this crazy sellers market. Cheap materials, poor quality of craftsmanship. Better off to go with a better builder. Lesson learned.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 5
Working with the project manager and the follow up person. Rob was wonderful to work with and kept Us informed.of all the delays.Kimber who we work with on follow up problems is absolutely a asset to your company.
- Daniel D.
- Verified HomeBuyer
- April 19, 2022
- Fort Myers, FL
It was 14 month of screw ups and problems. Being told things that would or will never happen. Very frustrating and expensive for us to find a place to live for all the months. When I called to complain about the length of time it was taking I was told very sarcastically that I should read the contract and they have 2 years to build the house. It was screw up after screw up until Rob took over as superintendent. I would never ever recommend Lennar to anyone
Lennar responded:
Hi Daniel. Thank you for your feedback. We are sorry to hear about the long history of unsatisfactory service. We are especially sorry for broken promises, poor customer service and communication. If there are remaining items or if ever we may provide support, please don't hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 5
The amount of options included in the build is amazing. Crown molding. Wood floors. Windows everywhere. Square footage.
- Jeremy A.
- Verified HomeBuyer
- April 12, 2022
- Millsboro, DE
The home itself is beautiful and the quality is impressive and everything we wanted. The buying and financing process was a non stop headache of poor communication and blatant deception. Supply chain issues and construction delays are very difficult to handle especially since they are not properly communicated. Waited 4 weeks for an essential steel beam to be delivered just to wait two more weeks for work to start again after delivery. Throughout that entire time the Lennar team blatantly lied about delays and timelines. We love our finished home. Would not recommend anyone building a new ...
Lennar responded:
Hi Jeremy, thank you for this review. We would like to apologize for the poor communication you were provided during the building of your new home. We are sorry for the frustrations and headaches these delays must have caused. If you have anything that still needs attention, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 5
Trustworthiness 2
Value 5
Responsiveness 1
The home was rushed to complete before the end of February 2022 so that Lennar could pump up delivery reports to shateholders
- David M.
- Verified HomeBuyer
- April 12, 2022
- Harbeson, DE
There were too many defects and incomplete issues with the home when we had a 2 hour orientation. Instead of being able to pay attention to the orientation we spent the time placing blue tape and could’ve used many more hours. One the final acceptance walk a week later it was better but still needed more than the 2 hours allocated to mark. Issues. It was clear that Lennar project managers failed to provide quality control of their vendors and also failed to inspect and make punch lists before we inspected the home expecting Us to do that. We provided 3 weeks full access to the home for ...
Lennar responded:
Hi David, thank you for this detailed review. We appreciate you taking the time to detail your experience. We are both sorry and disappointed to hear about the ongoing incomplete items from your orientation that are being addressed well after closing. If there are any items that remain outstanding, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Lennar practices bait and switch tactics, beware!!!
- Michael David H.
- Verified HomeBuyer
- January 25, 2022
- Erie, CO
We purchased a model (Prescott) that Lennar did not model on-site at the community we were buying in. Therefore they used a virtual 360 Tour online to let us “walk through” the home virtually. They assured us that the online tour represented the home accurately. The tour showed several high-end structural options in the home such as a gorgeous butlers pantry with glass faced cabinets, and dual shower heads/controls in the master shower, as well as tray ceilings in several rooms. Keep in mind that Lennar is an “everything’s included” builder so their models are “what you see in s what you ...
Lennar responded:
Hi Michael, thank you for taking time to write this detailed review. We want to apologize for the frustration and disappointment you have experienced due to poor communication during the purchase of your new home and following cooperation with the team. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com and we will follow up with the team. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 3
They concentrated too much on mass production and just getting to closing!
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Wimauma, FL
They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of the many problems that should have been taken care of before closing, Most appliances our of the lower value.
Lennar responded:
Hi, thank you for sharing your review. We want to apologize for the frustrations and inconveniences caused by the state of your new home upon closing. If there are any outstanding items that require attention at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Lennar - The home buying experience was not as good as I wanted, however
- Gordon R.
- Verified HomeBuyer
- January 06, 2022
- San Antonio, TX
The home buying experience was not as good as I wanted, however the final product of the home is great.
Lennar responded:
Hi Gordon, thank you for writing a review. We are sorry to hear about the poor experience you had with the purchasing process of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 5
Lennar - Covid ruined my home buying experience
- Heather B.
- Verified HomeBuyer
- December 21, 2021
- Crandall, TX
Covid ruined my home buying experience
Lennar responded:
Hi Heather, thank you for sharing a review. We are sorry to hear your home buying experience was impacted so negatively by Covid. If you have any issues going forward, we can be contacted at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 5
Lennar - worst buying and closing experience.
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Kissimmee, FL
worst buying and closing experience.. part of it is due to my realtor too.
Lennar responded:
Hi, thank you for this review. We are both sorry for the poor experience with buying your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Lennar - They put a lot of pressure to close on a date in which only Lennar
- Roberto C.
- Verified HomeBuyer
- October 27, 2021
- Davenport, FL
They put a lot of pressure to close on a date in which only Lennar Mortgage can comply with date. I did try to use other mortgage bankers but with penalty of $5,000 if they did not meet the closing date I was forced to use Lennar Mortgage, which by the way did not offer the best interest in comparison with others.
Lennar responded:
Hi Roberto, thank you for sharing your experience. We are sorry to hear about the additional pressure you faced surrounding your closing date. Going forward, if you have any issues, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Lennar - Frist time buyer experience was extremely stressful.
- Latasha K.
- Verified HomeBuyer
- September 23, 2021
- Ennis, TX
Frist time buyer experience was extremely stressful. I felt like I was being bullied for using my own Lender which I had stressed using from the beginning. Hone feels like it was just thrown together. I've already had to tighten up cabinets, toilet paper rack fell off, had to purchase extra power for garage, no gutters included so rain just runs o to porch, super small garage.
Lennar responded:
Hi Latasha, thank you sharing your experience with us. We would like to apologize for the added stress you mentioned through the buying process and subsequent items that needed attention after closing. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Poor workmanship, hole in the roof, blocked AC vent
- Steven H.
- Verified HomeBuyer
- September 21, 2021
- Bartow, FL
We were excited to move into our new Lennar home, but quickly ran into problems that were not uncovered during the pre-close inspection. Roofers did not cap one of the dyer vents which left a 4" opening right into the home resulting in water damage that Lennar did fix. Sheetrockers completely covered an AC vent into the den. Had to bring the AC subcontractor back to get in the attic, find it, and cut the sheetrock and install the vent register. Entry doors didn't seal (outside light shining through). Had to bring them back to install inserts to correct. The finish painting (doors, baseboards, ...
Lennar responded:
Hi Steven, thank you for sharing your experience with us. We are extremely sorry to hear about the issues you encountered with your new home. If there are any other items requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 5
Responsiveness 4
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