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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18757 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18757 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lennar - Overall mediocre experience in the home buying and owning process

  • Christopher G.
  • Verified HomeBuyer
  • August 04, 2021
  • Dallas, TX

Overall mediocre experience in the home buying and owning process

Lennar responded:
Hi Christopher, thank you for leaving a review. We are sorry to hear about the overall experience you mentioned in your review. If you have anything requiring additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Lennar - The quality of the kitchen cabinets were not the best considering

  • Tony C.
  • Verified HomeBuyer
  • April 01, 2021
  • Davenport, FL

The quality of the kitchen cabinets were not the best considering what we paid for the house

Lennar responded:
Hi Tony, thank you for taking time to share your experience. We are sorry to hear about your disappointment with the cabinets in your new home. If there is anything we can do follow-up for you please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

not completely satisfied

  • Walter L.
  • Verified HomeBuyer
  • June 03, 2020
  • Wimauma, FL

I have emailed 5 or 6 times about our garage door. It makes alot of noises(snapping,groaning,clunking) plus if the button isn't held down it stops sometimes

Lennar responded:
Hi Walter, thank you for taking time to leave a review and reach out. We apologize for the communication issues you detailed. Please send us a note at corporatecustomercare@lennar.com with any additional information you could provide, so we can review and follow-up for you. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 1

Meh

  • Troy L.
  • Verified HomeBuyer
  • April 03, 2020
  • Land O' Lakes, FL

Really wish they would've taken there time more. You can really tell the house was rushed with quality of workmanship. I would've liked to move into a new house and not a 90% complete house. The first month was nothing but people coming fixing holes, texturing walls, painting, stucco repair, washing machine flooding, two windows not opening, damaged cabinets, missing/damaged molding, etc. It was quite irritating having tradesman in our house fixing things on a house that wasn't finished. Unfortunately with my kids starting their new school 3 days after the scheduled closing we had no ...

Lennar responded:
Hi Troy, thank you for taking the time to share your comments and experience with us. I'm sorry to hear about the issues you described. I would like to hear more about your experience and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Lennar - workers may not have very much experience on certain job done

  • Vijay K.
  • Verified HomeBuyer
  • March 24, 2020
  • Converse, TX

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry you feel this way. I would like to hear more about your experience and have it addressed by our management team. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Terrible follow up on post purchase issue

  • Luis L.
  • Verified HomeBuyer
  • March 22, 2020
  • Orlando, FL

I have a poorly made follow up on warantty repair, I kept recieving a docusing which I was not confirming I was emailing the person which sent it, but not feedback at all. Terrible service,

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for the delays you've experienced. Please send us an email to corporatecustomercare@lennar.com with your address, contact information and details on the specific warranty item(s) you are inquiring about. We would like to get this reviewed and addressed for you as soon as possible.

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 1

When I first entered into a Contract the day of the Employee assigned was all over the place and kept getting up and not focused on the Customer. I lost out on a lot of things that could have been now that I am in this house.

  • Ricky I.
  • Verified HomeBuyer
  • March 17, 2020
  • Jacksonville, FL

Take your time and if the person working at the office cannot Focus ask for someone else. I could have included more things I wanted after I spoke with neighbors. Also when I signed I would call and ask questions and never a response. Also contact Lennar Higher Level and Basically they protected the employee and only excuses. I liked the All Included but was it worth it? First Impressions stay with a person. Homes in Florida are not the Standard I expected. No interiar wall insulation for example

Lennar responded:
Thank you for your feedback about your experience, Ricky. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 5

Responsiveness 3

Disappointed in the level of service

  • Milton S.
  • Verified HomeBuyer
  • November 28, 2019
  • Wesley Chapel, FL

I am a repeat customer with Lennar and this experience was not at all like my first one. So many things were wrong with the house and we purchased in May. I was built too fast and no one paid attention to details. I would not recommend Lennar to anyone

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Sweetgrass at Summers Corner July 2025 home purchase

  • Christopher B.
  • Verified HomeBuyer
  • September 24, 2025
  • Summerville, SC

All-in all i think I got good value.. the quality seems decent for the price though its only been a few months I have had no issues. The only upsetting part of the transaction was that it was made clear my closing date was set in stone and could not be changed (i asked to move it up even 3 days and was ignored). On the day of closing it seemed nobody knew i was closing. I reached out to my realtor a few days prior as i'd heard nothing and she didnt respond. I sent a frustrated email the day before closing because I hadn't heard a thing and finally got a response that was quick and ...

Total Score 2


Quality 4

Trustworthiness 1

Value 5

Responsiveness 2

Planters Ridge honest review

  • Natalie M.
  • Verified HomeBuyer
  • September 03, 2025
  • Kathleen, GA

There has been some random issues we’ve had to call in for warranty. Lennar is responsive, however each item has taken several days to get attention. Everything is at least one day for a telephone call, then a day or two to have someone come out. By the time they come out issues are usually fixed quickly. Aiden is very responsive and gave me his cell phone number and I’ve reached out with questions and gotten responses fairly quickly. I rated quality low due to my home specs was go be built with wood on the stairs and it wasn’t. Some various items was missed on building the home. We found ...

Lennar responded:
Hi Natalie, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication related to your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Rating of 2 star

  • Bradley C.
  • Verified HomeBuyer
  • July 29, 2025
  • Graham, WA

My experience with Lennar was mixed. I asked about purchasing a five-bedroom home at the same price as a four-bedroom with a home office, but was told the incentives would only apply to the four-bedroom option. The home was already pre-selected, so I didn’t have the opportunity to choose finishes or customize features. I also requested doors for the office space but was told that couldn’t be accommodated. Overall, I would give the experience a rating of two stars.

Lennar responded:
Good morning Bradley, Thank you for sharing your feedback. We’re sorry to hear that your experience felt limited in terms of options and customization. As you know, most of our homes are sold as pre-selected inventory, which can affect the availability of finishes. Moving forward, if you have any questions or warrantable items, please submit a service request through your Lennar Account. This is the fastest and most effective way to ensure your request is documented, reviewed, and followed up on ...

Total Score 2


Quality 4

Trustworthiness 3

Value 2

Responsiveness 3

Feeling Deceived

  • Cole W.
  • Verified HomeBuyer
  • July 24, 2025
  • Spokane, WA

The main factor contributing to this low rating is all the incorrect information we were fed along the way by the new home consultant/agent. The most egregious being that we were told they would NOT be building any neighboring houses to one side of us. The agent even chuckled when I asked if we would have a neighbor on that side of our house because there was a big hillside appearing unsuitable to build a home on. I asked this question multiple times during the initial visit. This home had a $10k site/lot markup and we assumed it was due to the perk of having no neighbors on one side. After ...

Lennar responded:
Good afteroon Cole, Thank you for taking the time to share your experience. We’re very sorry to hear about the concerns you raised regarding communication and expectations during the homebuying process, as we understand how important accurate information is when making such a significant decision. At the same time, we truly appreciate your positive feedback regarding our financing team and our warranty support after ...

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 3

Slow approval, poor communication

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2025
  • Providence Forge, VA

From the start the buying process was terrible. It took up until closing to know if we were good to go for the loan from lennar mortgage. We were originally scheduled for a walk through the beginning of May. When we drove 4 hours for a 9am walk through, we were notified on site at the house that the walk through was moved. No one communicated this with us. The only formal documentation was sent 24 hours after our walk through. Do not trust the settlement contact to reach out to you. They will be unresponsive, and unprofessional. During our final home inspection walkthrough, there ...

Lennar responded:
Thank you for sharing your feedback—we’re sorry to hear that your experience didn’t meet expectations. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. This is the best way to document your concerns and ensure timely follow-up from our team.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

sales experience.

  • Hassan Z.
  • Verified HomeBuyer
  • April 30, 2025
  • Jacksonville, FL

The selling agent, lacked experience , Kept changes the deal. Negotiating with texting and should stuck with email so I have a track of any changes. Thanks to the manager Penny who was able to take over and close the deal.

Lennar responded:
Thank you for your feedback—it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

New home information and communication lacking

  • Michael L.
  • Verified HomeBuyer
  • March 13, 2025
  • Kissimmee, FL

No manual in home. Difficult to find info on HOA. Had to take photo of critical information rather than be given pdf. All stages key contacts were slow to respond, from mortgage to closing to home ownership handoff.

Lennar responded:
Good afternoon ...

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Lennar townhome Heber City, UT

  • Anonymous
  • Verified HomeBuyer
  • February 12, 2025
  • Heber City, UT

The repair crew is great but these are very basic townhomes with a lot that could be better. The home buying process was difficult at best and the finishes are low end for the price.

Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We're sorry to hear that your home-buying process wasn't as smooth as expected and that the finishes didn't meet your expectations. If you would like to share details of your experience, please send us an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 5

Know what you ate getting

  • Wendy S.
  • Verified HomeBuyer
  • January 17, 2025
  • Daytona Beach, FL

Although Lennar is not a bad builder and i love the home the home buying process was poor. There were five different people I was to communicate with and it was confusing the purpose of each persons job. When I explained this they were not helpful and did not improve the process. Just said “you can call any of us.” But the truth was each person had a different job. Very confusing and frustrating. Once home was moved into and warranty issues were submitted many times the things I put in for couldn’t be fixed. Frustrating as a homeowner. Things that could have been told up front to avoid ...

Lennar responded:
Good morning Wendy, Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you’ve experienced during your home-buying process, and for not setting proper expectations. We appreciate your feedback as it helps us improve our process and deliver a better home-buying experience. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

Unfortunate way to treat customers

  • Salvador H.
  • Verified HomeBuyer
  • January 16, 2025
  • Homestead, FL

We were excited to purchase our townhome and to get in on the first offering. We had a positive experience with our salesman and patiently waited several months as the finish date was delayed over and over again. Lennar’s fiscal year ends end of November. While we were on Thanksgiving weekend with our family, we were told that our CO was approved Thanksgiving day. (Nov28). Lennar’s sales manager forced us to close remotely Saturday the 30th. He threatened to find us in breach of contract if we didn’t. We spent our Thanksgiving holiday on the computer with a remote notary. It spoiled the ...

Lennar responded:
Good morning Salvador, and thank you for sharing your experience with us. We are sorry to hear your closing experience was not what you would have expected. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 3

House is nice but the home buying process was a nightmare

  • Ebony W.
  • Verified HomeBuyer
  • December 26, 2024
  • San Antonio, FL

The house itself is nice and a good value for the money. The process of buying the house from the mortgage lender all the way through the celebration and acceptance had MUCH to be desired. Issues riddled throughout the entire process. Warranty claims had to be reopened because they were incorrectly denied. Several issues were found during the celebration walk and none of which were addressed before the home acceptance. The only person that kept their word through the entire process was the sales agent, Dennis. Even when I told him of some of the issues that I was having he jumped right in to ...

Lennar responded:
Good afternoon Ebony. Thank you for sharing your homebuying experience with us. We sincerely apologize for the issues you experienced. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 5

Responsiveness 3

Disappointed

  • Thomas Jeffrey W.
  • Verified HomeBuyer
  • December 05, 2024
  • Marble Falls, TX

Upon final walk through house was not cleaned nor was it ready for the walk. Paint on all floors especially in carpeted areas. Multiple times said it was clean and wasn’t. Disappointed in finish out. Caulking looks like play dough was formed to fit. Marnina was excellent to work with Robert… not so much.

Lennar responded:
Good afternoon Thomas, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like us to help you follow up on outstanding items, please send us details of your requests, referencing this review to LennarNews@Lennar.com, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

Homebuying experience

  • Dennis Jay P.
  • Verified HomeBuyer
  • November 22, 2024
  • Lehigh Acres, FL

We had a miserable final walk-thru and we should not have closed without the issues being addressed. Quality of workmanship leaves a-lot to be desired. However, Nick the service rep addressed all of the issues in a timely manner and we are happy with our home.

Lennar responded:
Thank you Dennis for sharing your experience with us. We sincerely apologize that we did not meet your expectations as far as quality of workmanship. We appreciate your kind words about your Customer Care Rep, Nick. We hope that moving forward, we can provide you with nothing but positive experiences. For any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 5

Kat

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2024
  • Summerville, SC

Overall rushed, sell sell sell.a lot of feeling of false caring.

Lennar responded:
Good morning, and thank you for sharing your feedback with us. We are sorry to hear that you felt there was a feeling of false caring. We hope to have the opportunity to provide you with an improved homeowner experience. If you have any questions or need additional support, please don’t hesitate to reach out to your local customer care team by submitting a warranty or service request through your Lennar account. This ensures that your request is properly documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 3

The worst date of my life

  • Joseph Y.
  • Verified HomeBuyer
  • November 01, 2024
  • Sparks, NV

From the buying of the house to moving in with so many issues the house looks nice on the outside but that’s it and even then I still have to fix things if I ever buy a new house again it will not be with Lennar

Lennar responded:
Good afternoon, and thank you for taking the time to share your feedback with us, Joseph. We are sorry to hear we failed to meet your expectations. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward. If you have any questions or if you encounter any warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

Very confusing purchase

  • Allen S.
  • Verified HomeBuyer
  • October 23, 2024
  • Wimauma, FL

The road noise from w.lake bld. Should have been disclosed. This is a heavily traveled drag strip.the plastic fence does nothing for roads noise. I wouldn’t recommend anyone to purchase here. Also wasn’t disclosed that we don’t own the club house.

Lennar responded:
Thank you for sharing your feedback with us, Allen. We sincerely apologize for the inconvenience and frustration you have experienced due to the road noise.
If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 1

Responsiveness 4

Not happy working with Lennar

  • Perla H.
  • Verified HomeBuyer
  • October 17, 2024
  • Wimauma, FL

Not happy my experience with Lennar Tittle I do not recommend to buy with Lennar bc his Tittle company had a bad practices. More than one moth waiting for my money to pay my cards. Still any clue how to pay HOA fees. Any information how to do many things,

Lennar responded:
Thank you for sharing your feedback, Perla. We sincerely apologize for the negative experience you have had with Lennar Title and the delays you have faced. We understand how frustrating it can be to wait for your funds and to lack information on paying HOA fees and other important ...

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

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