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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21897 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21897 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Working through the mortgage process was terrible at best

  • Dennis S.
  • Verified Homebuyer
  • March 29, 2022
  • Longs, SC

I knew going in the house for the money is good workmeship not so good moldings sloppy doors don't fit properly, hoa rules to many restriction neighborhood is very nice.

Lennar responded:
Hi Dennis, thank you for this review. We are sorry to hear about your poor experience with mortgage and overall workmanship with your new home. If there is ever anything we can do to help in the future, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Lack of communication

  • Michael M.
  • Verified Homebuyer
  • March 29, 2022
  • Lakewood Ranch, FL

Be aware of all the corners they are now cutting.

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 3

Lack of quality and details were beyond disappointing.

  • Christopher M.
  • Verified Homebuyer
  • March 29, 2022
  • Land O' Lakes, FL

For a home that was over 1/2 a million dollars, the quality and craftsmanship were not there. Things never added up to what the builder was thinking from the landscaping (who puts really big trees right next to one's house and expects there not to be a problem 10 years down the road), Even the kitchen looked like someone brought in a bathroom with the subway tile backsplash in which we asked not to be put in. The outside of our home is not painted in the proper color scheme as indicated in the design plans. The master bathroom shower has a small shower head on one side of the shower and 80+ ...

Lennar responded:
Hi Christopher, thank you for this detailed review. We are sorry to hear about the disappointment you have with the design and functionality of your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 1

Supply chain delays

  • Robert S.
  • Verified Homebuyer
  • March 29, 2022
  • Mooresville, NC

After the deposit was given, There were no changes/addition's allowed to the house.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Terrible communication

  • Bryana G.
  • Verified Homebuyer
  • March 29, 2022
  • Mt Pleasant, SC

There have been multiple issues with my home buying purchase from the Lennar mortgage all the way to the construction team that still over two months after closing has not completed the punch list or things that need to be addressed. The customer service has been terrible. I wouldn’t recommend ever buying a home from Lennar.

Lennar responded:
Hi Bryana, thank you for this review. We are sorry to hear about the number items that remained outstanding after closing on your new home and poor communication you have received from the team. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 1

overall very happy

  • Michael M.
  • Verified Homebuyer
  • March 29, 2022
  • Naples, FL

The house closed 3 months after we were originally supposed to because of building delays. But we are very happy overall.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

How quick the home was built and the communication with the team

  • Tom C.
  • Verified Homebuyer
  • March 29, 2022
  • Westfield, IN

We were living far from the home as it was being built and Lennar kept us updated and sent photos of the building process every week. The home is well built, things that needed attention were handled quickly, Everything is working great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Delivery of the home

  • David K.
  • Verified Homebuyer
  • March 29, 2022
  • Yorkville, IL

Process was smooth and fast

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I believe the builder are good people.

  • Timothy I.
  • Verified Homebuyer
  • March 29, 2022
  • Gainesville, GA

I believe the builder are good people. Just to much work in a short time. When your moving fast you make mistakes. Service after the sale is everything, at present the response times on painting and repairs are slow. I hope we get all of our punch list taken care of as some are big. Hoping for the best that we are able to get them completed. Note, the walk way down to the lake is to steep and not wide enough for two golf carts. This is dangerous and does not make sense for a 55 over community. This need immediate attention before someone gets injured. Question how often have you used this ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - I was provided a list of inclusions that were inaccurate, several

  • Kristen B.
  • Verified Homebuyer
  • March 29, 2022
  • Converse, TX

I was provided a list of inclusions that were inaccurate, several items were not included. I am confused by the everything included tagline because I see that everything is only included if you are an investor. Ironically the items I was told you can’t get were included on the investor homes. Also, I have had two warranty requests and although I was told everything would be repaired only a couple things have been with no word on the other items. It appears employee turnover is part of the problem.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Home build schedule met rexactly

  • Stephen R.
  • Verified Homebuyer
  • March 29, 2022
  • Mount Holly, NC

Lennar uses limited flexibility in options/changes approach to hold schedules tightly. That's good thing as you know it up front. On the downside, our house required significant effort to make it livable due to Lennar cost cutting : no towel racks, inadequate closet hardware, no light fixtures, etc. We had several minor quality issues, all of which were quickly fixed with the help of the Lennar customer support rep. And the "smart" home features are really nice!

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Loved Working With Lennar

  • Brian S.
  • Verified Homebuyer
  • March 28, 2022
  • Bluffdale, UT

Lennar was always very responsive to inquiries. The home is great, we love the home and community as well.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very Happy

  • Tom V.
  • Verified Homebuyer
  • March 27, 2022
  • Raleigh, NC

This is our second Lennar home and the experience was even better than the first time! Everyone was wonderful to work with in all departments, purchasing, financing, building, closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar has the worst construction managers

  • Marie M.
  • Verified Homebuyer
  • March 27, 2022
  • San Antonio, TX

Terrible home inspection and after home purchase experience. Lennar construction managers are all promise non work. They flat out lie. Terrible home ownership. Lennar’s attitude is don’t care, it’s not my home, it’s your home now and your problem

Lennar responded:
Hi Marie, thank you for sharing a review. We would like to apologize for the poor service and follow-up provided by the local team. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, if there are any items that need further attention. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great sales team

  • Maureen D.
  • Verified Homebuyer
  • March 26, 2022
  • Punta Gorda, FL

Very poor workmanship, I am still awaiting the clean and move in ready home as promised.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Good experience

  • David C.
  • Verified Homebuyer
  • March 26, 2022
  • Noblesville, IN

The building process was very good. Enjoyed weekly calls with construction manager and sale person. Everyone made it easy to enjoy the process! Great team to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - We love the house.

  • Leora R.
  • Verified Homebuyer
  • March 26, 2022
  • Myrtle Beach, SC

We love the house. However service after the sale is not good. We have issues that we have shown our construction manager and they have not all been dealt with yet.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 1

Inconsistent quality of materials and workmanship. Excellent Sales and warranty department response.

  • Anonymous
  • Verified Homebuyer
  • March 24, 2022
  • Elgin, IL

Some parts of the house were built with exquisite quality and worksmanship. Other parts were just...not The sales department agents were extremely helpful, friendly and professional. At no time did we ever felt lack of honesty or transparency. More importantly Lennar's agents response to remedy the issues have been above and beyond, It changed our perspective of the whole experience.

Total Score 5


Quality 2

Trustworthiness 3

Responsiveness 5

Lennar - Quality of the home is great but I was quite disappointed with

  • Abayomi S.
  • Verified Homebuyer
  • March 24, 2022
  • Katy, TX

Quality of the home is great but I was quite disappointed with the communication of the builder. I got almost no updates unless I pushed really hard. I also was amused by the fact that the home didn't come with a fridge for the asking price.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

Lennar - Connie made everything so easy.

  • Zong Y.
  • Verified Homebuyer
  • March 23, 2022
  • Rockford, MN

Connie made everything so easy. Our lender Beth made our loan process so easy and smooth too. Would definitely recommend Lennar to anyone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easy

  • Merigail A.
  • Verified Homebuyer
  • March 23, 2022
  • Indianapolis, IN

Using online DocuSign was great sales people very personable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Willing to help

  • Derrick S.
  • Verified Homebuyer
  • March 23, 2022
  • Haslet, TX

Great service with all issues

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Warranty Dept.

  • Robert A.
  • Verified Homebuyer
  • March 23, 2022
  • Mount Dora, FL

Took a while to get everything completed correctly, but I attribute all of that to the lack of labor available in todays market. But in the end Lennar stood behind all that was needed to be done to our satisfaction as quickly as they could.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Lennar - Again.

  • Wayne D.
  • Verified Homebuyer
  • March 23, 2022
  • Myrtle Beach, SC

Again. Lannar uses the cheapest materials that they can find. Building houses so fast the Quality of the homes have so items that needed corrected before a purchase is done.Yes we can come back and take care of mistakes which is an inconvenience to the owner. You think of only how fast to build and your profit you make.Employees are nice but that doesn’t take care of the Quality of work. Would not purchase another home by Lannar and will share my experience with friends.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Good builder

  • Anonymous
  • Verified Homebuyer
  • March 23, 2022
  • Durham, NC

Good company builds good houses.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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