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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17285 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17285 Reviews in All Areas

Star Rating Breakdown

5 ★ 7208

4 ★ 3232

3 ★ 2870

2 ★ 1835

1 ★ 2140

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Cheap materials and not flexible with customers

  • Anonymous
  • Verified HomeBuyer
  • May 14, 2025
  • Hampshire, IL

Throughout the buying experience , we had A lot of unnecessary paperwork work and emails; only to discover that some of those are to protect their own interests! Many cookie cutter materials and workmanship. Still haven’t fixed anything they promised to fix despite having barrage of tickets opened ! Very disappointing that even when we want to upgrade some of the appliances and materials , they will not allow anything and we now in the process of tearing down an entire bathroom because there is not a single thing there that is of good quality !!!! For example, the floor is creaking, ...

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear your experience has not lived up to the standards we aim to deliver. Our hope is that you’re able to enjoy your home more fully moving forward. If there are any unresolved, warrantable concerns, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. Be sure to include a reference to this review so we can promptly involve the right team.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Disappointed with new home!!

  • Ray M.
  • Verified HomeBuyer
  • May 10, 2025
  • Corpus Christi, TX

I regret not hiring my own home inspector. Came across a few dents on garage door, leaking garbage disposal and bad water heater. Put in a work order a few months ago and haven't heard back from anyone. Having bugs come out of back walls on shower. Really disappointed for a new house.

Lennar responded:
Good morning Ray. We're grateful you took the time to share your experience, though we're sorry to hear it wasn't a positive one. If there are any remaining warrantable issues we can assist with, please contact us at CorporateCustomerCare@Lennar.com and include this review so we can follow up. We value your feedback and hope to earn back your trust.
Warm regards,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

If I can’t give last names then survey is a waste of my time and yours

  • Richard Page M.
  • Verified HomeBuyer
  • April 28, 2025
  • Westfield, IN

If I can’t give last names then this survey is a waste of your time and mine

Lennar responded:
Good morning Richard, thank you for sharing your feedback. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not very up front

  • Rodney T.
  • Verified HomeBuyer
  • April 23, 2025
  • Henderson, NV

Have a tape recorder with u recording everything the agent says

Lennar responded:
Good morning Rodney, thank you for sharing your feedback. We are sorry to hear you feel the need to record your communications. We hope that moving forward, we can earn back your trust. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Troubled

  • Hilaire V.
  • Verified HomeBuyer
  • April 15, 2025
  • Parrish, FL

Poor redponse time and act to completion

Lennar responded:
Good morning Hilaire, and thank you for sharing your comments. We are sorry to hear about the poor response you have encountered. If there are still outstanding warranty items to be resolved, please email us details and reference this review to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) so we can help follow up. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Home owner

  • Edward D.
  • Verified HomeBuyer
  • April 15, 2025
  • Converse, TX

I agreed to buy this house for $200,499 from Lennar but when I received a letter from Penny Mac the new loan company , I noticed that the price had changed to $207,115 without receiving a notice or explanation . I tried to reach out to the lennar loan officer but hadn’t received a response as yet. Please give me an explanation!!!!

Lennar responded:
Thank you for sharing your experience with us. If you’d like to provide more details about your concern, please email us at CorporateCustomerCare@Lennar.com, and we will assist you in following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

No communication after sale. Was told items from punch list would be finished in one week still waiting on most. We are seasonal and have not been informed on many of these items. When we did look, they said they were complete and they weren’t.

  • Harold W.
  • Verified HomeBuyer
  • April 15, 2025
  • Punta Gorda, FL

Everything was good until we closed on the house no communication after! Do not buy!

Lennar responded:
Good afternoon Harold and thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

New Lennar Home

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Beasley, TX

The house was left extremely dirty between my final walkthrough and closing. There were many corrections that need to be made even after pointing them out at the walkthrough. The house seems to be very cheaply made. I have lived in the house for a month and my fence is already falling apart. For a brand new build you would expect a higher quality product. The Lennar team also schedules all of your appointments before checking your availability which is extremely frustrating and leads to longer wait times.

Lennar responded:
Good afternoon and thank you for sharing your experience. We are sorry to hear that your home did not meet your expectations. If there are still outstanding warranty items to be resolved, please send us an email with details and reference this review to: CorporateCustomerCare@Lennar.com so we can follow ...

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Yara

  • Yara Zoe M.
  • Verified HomeBuyer
  • April 15, 2025
  • Oklahoma City, OK

Builder cut A LOT of corners. Responsiveness to issues is terrible.

Lennar responded:
Good afternoon Yara, We’re sorry to hear that our responsiveness did not meet your expectations. If there are any remaining warrantable issues, please send us an email to Corporate CustomerCare@Lennar.com with the details of your concern and referencing this review, so we can assist with follow-up. For any future warranty or service needs, we encourage you to contact your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your concerns are documented and addressed as efficiently as possible. We appreciate your patience and the opportunity to resolve this ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not what I expected.

  • Steven P.
  • Verified HomeBuyer
  • April 07, 2025
  • Crandall, TX

I was not told the truth about a lot of things. The quality of the builders was not good. Once I moved in, someone left the floors so dirty full of mud and dust. They also decided to take a #2 in the owners suite. Lennar is so tacky and disgusting. After settling in the home you actually notice how bad the chaulking is, missing screws, drywall repair, horrible sod installation and garge door opener wires everywhere. Not to mention the warranty guy takes a long time to fix warranty request and keeps scratching the cheap floor lenar provided for this home. Very Disappointed

Lennar responded:
Good afternoon Steven, and thank you for sharing your experience with us. We are sorry to hear about the condition of your home and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

inspection

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2025
  • San Antonio, TX

i paid 320 dollars for a proffesional home inspector , and they said the house was ready.. the water was not on, toilets full of feces, the ac never worked til a day after closing bad wiring according to the technician that made the repair, i have issues with microwave oven tripping, i spoke to an associate after the first survey and assured me i was going to get my 320 inspection back, been a month and still waiting for a check in the mail

Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear about the condition of the home at the time of your inspection. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving forward.

If you’d like assistance in following up on these items, please send an email to Corporate Customer Care with the details of your concern and a reference to this review. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Horrible

  • Misty Dawn C.
  • Verified HomeBuyer
  • April 02, 2025
  • Fort Worth, TX

I bought this home, thinking that it was a quality built home. However, after my walk-through and their repairs were done, they left paint speckles all throughout my floor in my home. When I called to let them know about these paint speckles all over the floor of my brand new home. I was told it was my problem now. 2) Wind storm came through less than a month after I bought my home. I was told they would not cover it because there was an excess of 70 mph wind gusts. However, after the insurance inspection and an inspection by a professional roofing company, I was told that the roof was ...

Lennar responded:
Good afternoon Misty,

Thank you for sharing your experience with us. We apologize for the frustrations you have encountered.If there are still outstanding warranty issues, please send an email to CorporateCustomerCare@Lennar.com referencing this review and including details of your concern, so we can assist with follow-up. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

You get what you pay for

  • Melissa B.
  • Verified HomeBuyer
  • April 02, 2025
  • Rosharon, TX

Lennar is a very basic home builder whose quality comes in on the lower end for workmanship and materials. They invest heavily in "quality control" and "customer care" that is mostly a facade. That money would be better directed at increasing the quality of labor and adding a few basics like towel bars and shower curtain rods that they cut corners on. If they would adopt a "done right the first time" they would not need an entire multi-level team of "quality control" and "customer care" reps who are little more than dispatchers taught to placate homeowners with words but deliver little in ...

Lennar responded:
Good afternoon Melissa, We are so sorry to hear that your home did not meet your expectations.
We sincerely hope that we do earn back your trust by providing exceptional customer care experience moving forward. Please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Building quality is bad

  • Duggireddy S.
  • Verified HomeBuyer
  • March 26, 2025
  • Reidville, SC

Building quality is bad .

Lennar responded:
Good afternoon Duggireddy, thank you for your review. We’re truly sorry to hear that the quality of your. home did not meet your expectations. If you have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. If you would like to share any details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review - Sincerely, Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not a good puechase

  • Maria C.
  • Verified HomeBuyer
  • March 26, 2025
  • Delray Beach, FL

Horrible experience never buying lennar again

Lennar responded:
Good afternoon Maria, thank you for sharing your feedback with us. We’re truly sorry to hear that your homebuying experience did not meet your expectations. If you have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. If you would like to share any details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review - Sincerely, Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Poor quality homes

  • Julia A.
  • Verified HomeBuyer
  • February 12, 2025
  • Loma Linda, CA

Poor quality homes, they use the cheapest materials and perform sloppy work. They don’t own up to mistakes. They constructed the property lines wrong by 5 feet on one side and they would not take ownership of it, said that they don’t make mistakes. Well thankfully my husband called the city surveyor out who confirmed the mistake and forced Lennar to redo the lines. Another example: when we removed the tile in kitchen we found patchy concrete that wasn’t the correct type and would cause long term uneven floors because they had forgotten to put in piping for the fridge. When we confronted the ...

Lennar responded:
Good afternoon Julia, thank you for sharing your review. We are sorry for the inconvenience. If you would like to share additional details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so we can share it with upper management for them to review. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Rush to close & inspect

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2025
  • Palm Bay, FL

They hoped we wouldn’t notice - the keys didn’t open everything, the handle was falling off the freezer, the garage panels have gaps, more than 5 minutes running water to get hot, and on an on! Been in the house less than a month and already 6 requests in for repairs. That’s after the Lennar construction folks at the walk through told us we would not be able to ask them for repair after our 2 hrs with them! And we have a gate house at our entrance with NO doors for anyone to ever enter it - only virtual! Only problem is there’s a rail fence every one just walks over!

Lennar responded:
Good afternoon and thank you for sharing your experience with us. We sincerely apologize for the inconvenience of having to request for repairs in your new home. We hope that moving forward, we can regain your trust. If outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Do not trust Lennar

  • Vicki L.
  • Verified HomeBuyer
  • February 06, 2025
  • Land O' Lakes, FL

I am totally unhappy with my experience with Lennar. They already raised my HOA fees and I’m only living here a month. Every time I turn around they are charging us for more things that were never explained either at closing or when I first looked at the community. Living in a 55t community, most of us are on a fixed income. Had I been aware of all the extra dues, I never would have bought here. Very unhappy and will consider moving.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Marginal quality

  • Brian O.
  • Verified HomeBuyer
  • February 05, 2025
  • Erie, CO

Lennar just does the bare minimum. Not worth it. I will certainly let potential home buyers know about my experience on Social media where I have 1 million followers. The quality is sub par , the people who work for lennar are not experienced. The home barely meets minimum standards.

Lennar responded:
Good morning Brian, Thank you for sharing your feedback. We’re sorry to hear that your home-buying experience did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Vineyard

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2025
  • Lebanon, TN

Run the other way.

Lennar responded:
Good afternoon, and thank you for your review. We are sorry to hear we did not meet your ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

No one listened or helped with out specific needs/requests. For instance they super nailed all the floor boards KNOWING we opted out of the cheap flooring. Why would you super nail floor boards you knew were coming OFF ?

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2025
  • Homestead, FL

Time to update your floor plans and details. Folks no longer use phone outlets in kitchen. those god awful cheap counter tops with office style back splash of 3 inches are a joke. Flimsy overall construction. Sloppy construction. Super annoying that there are no OPTIONS for upgrades of tiles, bathrooms, etc. AWFUL that we were given just $500 of "credit" for NOT taking those god awful old fashioned floor tiles with ugly grout lines. It is a massive house. We had to upgrade EVERYTHING! SHAME ON YOU!

Lennar responded:
Good morning and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We're sorry to hear about the poor communication and that the materials used did not meet your quality expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Please do not hesitate to submit any questions or warranty requests online through your Lennar Account. This ensures that your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not happy with Lennar

  • Alexander Joseph D.
  • Verified HomeBuyer
  • January 16, 2025
  • Chula Vista, CA

I purchased a new home at Sunbow II in Chula Vista CA, the home had 25 items that needed to be repaired. The items from the walk-thru on 11/8/2024 were not done 3 weeks later when I closed escrow and received the keys. I would be cautious about purchasing from Lennar in the future.

Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Dylan and Ray

  • Lorin R.
  • Verified HomeBuyer
  • January 16, 2025
  • Englewood, FL

Dylan, our sales representative, has been a huge failure since sales contract was signed. Either does not reply to our text messages regarding questions or concerns or responds days later. Ray, the construction manager present at our second walkthrough since our first walkthrough was a major waste of time, failed to address many issues identified again and the ones that were addressed, especially as it relates to painting, he allowed poor quality work to continue. Had I known all this jnformation in October when contract was signed I would never have purchased from Lennar. This whole ...

Lennar responded:
Thank you Lorin for taking the time to write this review. We’re sorry to hear that your home-buying experience did not meet your expectations and that we fell short of delivering the quality you expected for your ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

First and Last Lennar Home

  • Lori A.
  • Verified HomeBuyer
  • January 16, 2025
  • Myrtle Beach, SC

This is my first Lennar home as well as my last. There is no pride in craftsmanship in this home. The walls are not square, the floors were not leveled before laminate floating floor was installed, paint and caulk were sloppy at best.

Lennar responded:
Good morning ...

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

delayed clsoing, poor wormanship, either lazy or not being supervised and hoping no one notices

  • AMRIT KAUR BOPARAI, TRUSTEE OF THE A.
  • Verified HomeBuyer
  • January 11, 2025
  • Clovis, CA

gave us a home that they did not even clean. at least when you buy a car they wash it for you but buy a lennar home and they dont; bother cleaning up dust and debris. literally had to take leaf blower to clean dirt out of garage. paint on door knobs, ghost doors, gaps in grout all over. missing flashing on roof, no gutters, cracke cement. paint spray on front porch cement. the list goes not...

Lennar responded:
Good afternoon Amrit, we appreciate you taking the time to share your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

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