Lennar Reviews

Warranty subs don’t finish on the same day and don’t clean up. I have missed a lot of work due to this. I am also waiting on fix to my carpet padding that has a lot of hard plastic chunks in it?

Quality of finishes, subcontractors, and oversight is lacking

The quality of the house is not what I would expect for 1/3 mill. I have cracks in the walls and ceiling. The yards are so small you can’t store you garbage cans in the back. So my two car garage must lose a slot for the garbage. HOA is expensive. Smart house electronics seem to be beta versions (Not ready for prime time) water quality is borderline unhealthy can’t really recommend

Very misleading sales experience. Average warranty follow up. Average workmanship on overall build. Warranty items are bound to happen, but some of it stems from poor workmanship in the start. Community is very nice. The layout makes it esthetically pleasing. Amenities are nice. Gated community, not so much due to on going construction.

We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. When the gutters were installed, the installer broke another window and that has not been replaced yet either 6 months later. The grout in the kitchen on the backsplash is crumbling and disappearing and that began on day 5 after moving into our new home. 2 weeks in, the caulking around the bathrooms in the home is splitting and pulling the base away from the wall—I am aware that this will eventually do this after living in a home after a while, but not 2 weeks of living in NEW home . There is tile floor in the kitchen that is cut off too short leaving a gap between it and the cabinet in a very noticeable location and our friends and family have all pointed it out to us at different times during their visits. Last, our backyard is flooding every time it rains and we have a 3-5in pond that takes weeks to dry up before we can walk back there without sinking into the dirt deeply. We have been waiting on the fix for this for 5months and we have been told the yard is graded properly but that the drain needs to be set lower so that water drains properly. In the meantime, we can’t finish and enjoy our backyard. Response time for service and questions is extremely poor. ... More

Initial purchase process was smoother, design and options selection were easy to go through with sales person, construction manager was less responsive during the build, many issues found at final inspection and during final move-in. How would you describe the quality and value of your new home? Construction was ok, found many issues after 3 months period. Builder promised many items and delivered accordingly. For example, Amazon products give away. Ring, echo dot etc. What would you most like potential home buyers to know about this builder? Always do proper research about builder and quality of products they are using. Ask questions and expect details. This will be worthwhile after closing. ... More

To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.

Before closing your property Lennar will definitely take good care of you, they'll answer all your phone calls, they will fix everything for you and they'll support you with great customer service. BUT ONCE YOU CLOSE the experience is totally NEGATIVE. Nobody will answer your phone calls, they will disappear and not worry about post customer service. Once you close your property with Lennar you are on your own. They only take care of you before closing. Once you close the customer service experience is terrible, plus nobody will take responsibility for warranty issues. They are always telling you to contact somebody else. ... More

I was promised during my walk through that the huge hill of mud beside my home would be removed. It is also being used as a trash dump. Been over 4 months now and absolutely nothing has been done about it. If you drive down the alley behind Caite ridge road you can’t miss it under the power line. I guess since all homes on that street are sold it no longer matters.

It’s been 5 months since we closed and moved in ... there are still several issues that need to be repaired. Not a good experience with responsiveness. Also, I was asked to sign documents that stated that some of my issues were already fixed when they were not. Had to escalate!

Number of times took off from work to accommodate repaired makes it feel like a brand new fixer upper. Very disappointed I was not told that every time I refinanced my home, I have to pay $250 to have Sunstreet do subordination paperwork. Why is Sunstreet even on my title . Unhappy

The workers dump trash everywhere including bottles filled with urine. Find these things when digging in garden. Takes forever to get them to repaint our side wall outside which is at least 2 different colors of white. The plumbers who came from problems were rather derogatory until they found that AT&T had drilled through our sewer. Also we are hooked into neighbors sewer before draining to city sewer. Both bathtubs had holes which took 2 months to get fixed. Workmanship is poor.

Issues are very slow to get addressed. Had a walk through 1 week before closing, was told all issues identified would be corrected before closing. We paid cash for our house at closing and were not able to move in for another month. After trying for two months to get items corrected I was told to submit the issues as warranty calls. After numerous cracks started appearing 3 months after we closed in the stucco. The house is only 6 months old now, Lennar says this is normal and I must repair. Funny not the first home I had, yet it has more cracks than my last home in California. A leak developed back in late August, it took over a month to identify where it came from, a crack in the stucco above window(was there no flashing). It then took another month get the initial repair with stucco patch and has still not been painted. One of the repair people that came, damaged the trim on the front of house and failed to notify me. I notified Lennar of this over 3 weeks ago, no one has showed up to repair. Warranty's are only good if the builder responds and resolves in a timely manner. ... More

Too many issues with workmanship and response to repairs.

As the saying goes, "first impression is the last impression". In this instance, I tend to disagree with my homebuying experience with Lennar. The first encounter with my agent was quite impressive. The questions I have fielded were answered with conviction. However, I have felt a sense of deception and distrust along the way and during the construction process. I had asked a few questions regarding the construction specifications, but those didn't materialize at the end. Bottom line, do your diligent research before you sign the contract. Ask current homeowners with their experiences, etc. The house I moved in have issues that have not been looked at or rectified as of this review. The insulation is very sub-par. It is uncomfortable during the day, having the AC set at recommended 78° and just runs all day long. The temperature in the garage is unbearable. I ended up insulating the attic myself. And to mention, found some empty beer cans up there. Perhaps, the construction folks needed some refreshment to stave off the heat. Makes me wonder if building inspectors are actually doing their job. My move-in was a month delayed. The closing process was a sigh of relief and went without a hitch. ... More

While I love my new home, the customer service is awful. We have been in the home for 6 months and things that should have been fixed before we moved in still are not done. We were told it would get fixed quickly. If I had a recommendation for anyone it would be to put off closing escrow until the things you want done are completed.

Subcontractors don’t show to do warranty work when scheduled and need to return more than one time to complete the simplest correction.

I closed on my new Lennar home at the end of May, 2019. Shortly after I moved in, there were several problems discovered, one being a water leak inside the home, most of the other issues were relatively minor. The customer relations team member assigned to me, Rick, has been amazing at responding to my tickets and working to get the problems corrected. However, the contractors that come out to fix the issues have been my biggest problem. They do not want to be flexible and only want to come M-F from 8-3, that is when a vast majority of customers are working. Since I have started a new job, I am not able to take PTO or leave work early to be home. It has been a major inconvenience!! A couple of times, the contractors have been scheduled to come out to correct a problem and they just don’t show up at all! They have no care or consideration for us as the customer!!! My recommendations to Lennar: first, get better contractors in the beginning to do the work right the first time. I have had a new build before (different company) and didn’t have nearly the amount of problems. Secondly, have better quality controls in place so that most of the issues can be caught and corrected BEFORE the homeowner moves in! Third, when your customers do have problems, find contractors who are willing to meet the demand of the customers and can work more flexible schedules! While it costs Lennar a lot of money to build homes and correct mistakes, there is still a huge profit margin (if not, why stay in business?). Lennar - you need to take care of your customers and provide quality homes, not a home that is slapped together in a couple months with very little quality control checks! I do love my home but this process has been painful and frustrating. And honestly, if I had to do it again, I am not sure I would. ... More

I’ve been in my home for six months now and I’m still waiting on things that I was promised would get fixed to standards from my walk thru before I signed at closing

The buying process was okay, the only person that was incredibly responsive was the sales agent, and he had already secured the sale. Construction Manager changed 3 times in less that 4 months, and quite a few items we asked weren’t done. It could have certainly been worse but absolutely could have been better.

Since the middle of August when Ernie was transferred I have been trying to get repairs handled. Most have been request multiple times. I was advised Ron was the new contract and was advised by him the middle of September he stated he had 10 communities to deal with but as of today still have not been contacted to take care of the issues. He stated he would take care of the issues but when. I am not happy. I was required to act timely but apparently the same rules don’t apply. I have a list of about 12 plus items. I feel I was more than generous with my rating.

there were too many details incomplete, their work has so many fault

They don't respond when you call

They quickly build and move on without a care about quality of craftsmanship and a pain to get to come fix things.

Disappointed and Misled