Lennar Reviews

Buying a Lennar home has been the worse experience of buying a home, and I have bought several homes. From the lender process to resolving build issues has been a disaster. I filed a repair request after closing and it has now been 3 weeks and the issue still is not resolved. The repair has not been scheduled yet for it to be corrected. I would encourage people to be careful when dealing with Lennar.

DO NOT close escrow until all punch list item is complete. Inspect home carefully

I will not be buying another house from Lennar - ever again. The entire house buying process was stressful, which is to be expected, but our loan officer, Sandra, seemed to be especially quite incompetent. Throughout the process, there were various hiccups and even errors made in numbers. We did not trust Sandra at all and thankfully things were caught because we reviewed everything multiple times. The communication was even worse, whenever Lennar wants something they pressure you to have it done ASAP but when you have any questions you basically need to contact them/remind them every single day for an answer. Sandra didn't even have the right date of our closing. The day of closing, literally two hours before it was scheduled, we did not know if it was going to be virtual or in person. We were supposed to receive our closing documents at midnight and at 7am the day of we had to chase Sandra because nothing had been sent - she had miscommunication with the closing team and we did not get our closing documents till about 1.5hr before the closing appointment. The builder, Rodney, although very attentive and reassuring during our first walk throughs, dropped the ball for multiple things. Our concerns were often dismissed or conveyed as "not serious" and we really had to advocate for repairs. It has been two months since we closed and we still have not had the kitchen light cover replaced that was cracked - and like mentioned before, we have had to contact Rodney and Lennar multiple times the past two months for them to address it. Lizz, the home consultant, has been equally disappointing in this experience. Overall, we are grateful to have a new home but we are disappointed with the company and not completely satisfied with the quality of our home. The only positive thing I have to say about this experience, is that we are glad we finally closed and that we don't have to deal with them again. ... More

Recently moved to hudson-2 home, surprised observing day to day problems. - poor quality of construction. - water leakage when i turn on heater. - fire sprinkler leaking water. - wooden floor tile is not properly installed. - paint is peeling if we just touch wall.

This is my third Lennar home. Everything from quality, customer service, process, purchasing experience, etc., everything has deteriorated over time. Lennar used to do better.

We purchased a 6-year-old model in bad shape, Lennar didn't correct every warranty item, just a few of them. They refused provide information and keys to the home. Therefore, we needed to locksmith and get new lock and keys for $340.00, and same the pavers we did them for $250,00 in Nov. 2024. But Lennar never repaid us.

Don not rely on homebuilder or workers as you have to watch and inspect everything they build or try and correct.

To be perfectly honest, I feel as though Lennar does not want to have any direct contact with the buyer. The entire experience has left us underwhelmed. Buying the home was rush rush and we had no time to hire an inspector which has created many problems for us as I believe most issues would have been found or we wouldn’t have bought the home. Constant ongoing issues with heating system that is completely inadequate. Poor Workmanship, quality of materials is ever before us. Trying to get things repaired is difficult and the customer service system is set up so customers get frustrated and give up and call a local professional to repair their home. The home was not inexpensive so we expected more. We have only ourselves to blame as the reviews are out there. Lennar has been given a “D” among the home builders throughout the country. ... More

I would not recommend anyone to Lennar. Quality issues and an electric water heater that sounds like a compressor. Electricity bill 4xs the amount of my neighbors. Ridiculous experience.

Mediocre workmanship, fast finish to meet their deadline, which meant even more corners were cut. Painting over light switches, bad wood stain on the railings. Overall pretty cheap looking. Plus the closing experience with Lennar Mortgage was a disaster. I would not buy another Lennar home.

make sure you have everything on paper they say or will denied it

Lenner drives to be a builder who cares about buyer experiences and this has hired buyer concierge and new home celebrations etc, but in really it doesn’t matter and the same old working model and vendor management is in place. Construction Manager pushes things to vendors and don’t follow up properly to ensure the issues are taken care off. New home celebration guy just shows up to make paint touch ups. People put hard earned money into these investments - do you think it is a joke?

After I started the process of buying my home I could not get in contact with my agent. The loan processor told me different terms than I was told by the agent. My realtor was instrumental in helping me because the concierge wasn't much help either. I thought I got a good price for my home, but I didn't get a lot of things that are standard in most homes. The windows do not open and close, there are no blinds, no towel bars, and no backsplash. The oven is not self cleaning and the cabinets in the kitchen were not installed properly and there are no ceiling fans. I did not get an orientation on the HOA or utilities and I still haven't. The drain in the master bath backed up and it was full of trash. There is a serious leak in the wall behind the master sink. The positive is I love the tile in the bathrooms. I like the location of my home and I have a large backyard. The service technician, Dominic has been awesome. If I had to do it all over again, I probably would have but I did not get good customer service. ... More

Our recent purchase of a home from Lennar, unfortunately, was far from smooth experience. While the house itself is okay, though we had to point a few things to repair in 2 external inspections and 2 walks we did before closing; the whole process of buying was frustrating. Lennar offered no flexibility on anything — from minor adjustments to deadlines, there was little room for negotiation or understanding. To make matters worse, management was practically impossible to reach. It was difficult to get answers to even the most basic questions. I expected a more customer-focused approach, especially for such a significant purchase. Not the smooth experience I had hoped for. Even our real estate agents expressed that in their decades of working in industry, they never had any of their clients or for themselves see a bad customer service at the level Lennar showed. ... More

They were incredibly convincing until we passed the time with our earnest money. They stated that Lennar cared, and even though they generally don’t install radon mitigation systems, they would take care of their customers. They didn’t. The level on our home was the equivalent of smoking 80 cigarettes per day And we have two children, and children are 10 to 12 times more likely to develop cancer due to radon exposure. Materials are cheap, if you wipe the wall with a napkin, white paint comes off of the wall and that’s not even with a chemical on the napkin. The caulking in the bathroom separated from the tub within the first week of moving in. You can feel tack strips throughout the carpet of the home, even though we asked multiple times for it to be fixed. It even cut my daughters toe. One of the walls was crooked, they fixed the wall, but never came back to paint it, so it’s just left the color of the putty or whatever they use which is not the color of the home even though we have requested it to be fixed. Honestly, it’s been horrible for a brand new home. Not the best experience by far, especially for how expensive these houses are. It’s more expensive to live in Utah than it is in California. ... More

I should have stayed at Oltoff builders in Clover grove! First walk through problems not taken care of, second walk through problems still not taken care of. Once you close no one seems to care All the big electric boxes and the AT&T bic should have been put in the backyards. Looks terrible out front. Bad Bad Bad!!

Lots of nice promises, but a complete failure in following through with those promises. Assigned a "concierge" to help with the closing process who was completely useless. Closing process was delayed due to Lennar's failure to have the paperwork ready. Pre-closing inspection seemed to go well except that very little of the inspection faults were actually resolved. Installed dead sod, breaking multiple sprinkler heads in the process, failed to respond to a work order for a faulty circuit breaker that tripped every time the refrigerator compressor kicked on, installed a fence with severely warped lumber, and the list goes on. Bottom line = I would never recommend a Lennar built home to anyone. ... More

This is our 5th new home build. The care and attention to detail is by far far and away the worst in this home. If I were a trades person, I would be embarrassed to leave a job that looked like many of the "finished" work in this house. I think this could be a beautiful home if attention to detail and some care was used.

my wife and i thought the materials were very poor. we were told we are getting a certain package, but it was not explained that it would be at the very bottom of the packages. the kitchen has 2 drawers and that's it. we are very disappointed in what we bought. i would never ever buy a Lennar home again. people ask me what i think of these homes and all i can tell them is they are cheap.

We paid for shutters which were not measured and ordered prior to close of escrow, as we were somehow missed in the process. Nearly 2 months after close and providing data repeatedly, we have not received any response or updates on activation status for solar from Sunnova. Subcontractors are below standard. Welcome orientation did not explain the walkthrough process well, and customer service rep did not show up to introduce himself. We had to find out who is our rep, although he has been pretty helpful since. Affiliated Lennar Insurance wasted our time reaching out to us to offer us a quote which was invalid, and we scrambled to find other insurance alternatives. Quality of the house is yet to be determined. Cannot say we will recommend Lennar. ... More

Rushed through walk thru. Was lied to about numbers were placed on house. It was never done. Took 2 months after closing to have house numbers put on house.

We were rushed through our final walkthrough. Jonathan was the individual who did our walkthrough with us. There were numerous issues that were not corrected. The drywall around one of the heater vents was horrible and they tried to fixed it by slapping drywall mud all over it when the damage was something that would require the drywall around it to be cut out and replaced.This was brought to Jonathan’s attention. There was a huge void in the center of one of the bedroom floors where it was evident there was no pad under the carpet. The carpet was not tacked down and was brought to Jonathan’s attention, but not corrected by the time we were finished with closing. I explained to Jonathan that we were moving things into the house and they would have to move furniture in order to re-tack the carpet. Jonathan told me this would be my responsibility. The plug for the refrigerator in the Nexgen did not work. I notified Jonathan of this on the day of closing and he told me to submit a warranty request. The A/C units were leveled out with a few clumps of dried clay; there is no solid base under them. A rain storm eroded much of the steep incline on both sides of the house. Jonathan said they would not fix it. At closing, the Lennar Title representative said they would have to regrade the slope. Also, the north side yard is VERY STEEP and Jonathan said they would not install a retaining wall. This is a fall hazard. After closing, Jonathan was informed of what was told to us at closing. He said he would let the superintendent know and get back with us. It has been almost 2 months and I have not heard a word from Jonathan or the superintendent. There is dirt and debris, to include trash from workers in the heater vents, hard lumps under the carpet, as well as under the tile in the laundry room (probably drywall mud that was not scraped off). The wall in the living room of the Nexgen bows out significantly and Jonathan said nothing could be done about it as all of the Superhomes are like that around the air vent. I met with the neighbors, who also have a Superhome, and their wall does not bow out. Jonathan just did not want to fix this like so many other things. The wood used for the railings is TOTAL JUNK!! Super rough, warped, and cracking. SPLINTER HAZARD!! I did try to submit a warranty request but it would not allow me to log in. I then tried about 2 weeks later and it kicked me out of the request before I had completed all of the issues. We let our sales rep know about the issues we were having and still no response from Lennar. We’ll see if anybody really reads though this and tries to reach out! ... More

This is my first time buying with Lennar, would I do it again ? NO the quality of materials used are the cheapest they can find. As I watch the new builds down the street, I see unskilled day labor being used. They break a door and toss it. No care is given to the quality of work or workers! To be honest, they really need to find good at least half skilled labor. Mostly I see unskilled illegals working. Brought in by the truckload daily, no lie they work, but have no idea what they are doing. My low voltage electric to doorbell was put in as a 16volt and should have been a 24 voltage, the "best" electrician was sent out with a sidekick that didn't speak English. We were told there was no problem and we just didn't know what we were doing. A week later I was right and the Ring doorbell was burnt out by the wrong voltage being used!! Had to call them out for an electric short in the bedroom and the ceiling fan blowing the fuse. The box in the ceiling was broken, but added anyway then painted over in an attempt to hide it! Again the "best" electrician was sent. He blamed us and said we caused it. When my husband attempted to show him the problem (a pinched wire in the wall) he again said we must have caused it and then ran out the door with his minion. Honestly, if I knew all this, I would have skipped over this builder all together! It's a nightmare. The ceramic floor was floated and grouted correctly.. kind of.. but never sealed ! We were told in a year they will check it, regrout and then WE have to seal it??? Um, I've never heard of such a thing! The garage is supposed to be a 2 car, but only if you do not have any extra stuff to store there. We have to park in the driveway because you cannot get 2 cars in it and get out without a can opener. Again, who builds a house like that.??? Also, no storage ANYWHERE! The attic area was insulated wrong and most areas of the house inside and out were not sealed with caulk correctly. Ants and other things get in and we had to finish the work correctly. Unbelievable- i will sell as soon as i can to find something more livable. ... More

Bought a show home Was told by the sales person that we walk the home and mark anything that needs to be taken care of.went to a walk through with a couple of Lennar representatives and was told that I bought my home as is they did help with a few things. Me as a homeowner when I sold my house the new buyers walked my home and marked a few things that they wanted repaired as I thought Lennar would do. Also I bough the furniture in the show home a peace of furniture was missing For two months now I have tried to get this replaced but no one at Lennar wants to help! Danny M

My Lennar loan officer lied about the incentive. It left a sour taste in our mouth. It was too late to walk away so we had already wrapped up at our previous place. It was not until we asked for final number (the breakdown for cash to close was not provided until we pressed for it) where the lie came out. It explained why they did not want to provide us with the number until the last second.