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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18757 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18757 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Rick

  • Richard G.
  • Verified HomeBuyer
  • July 11, 2023
  • Whitestown, IN

Sub work was poor for painting and finishing. Our saving grace was Alan. He cleaned up the issues for us. Lennar title was difficult to work with. Would go with a back on the loan.

Total Score 2


Quality 1

Trustworthiness 4

Value 3

Responsiveness 4

William L-- House

  • William L.
  • Verified HomeBuyer
  • July 06, 2023
  • Brownsburg, IN

Great house terrible customer service. Tammy wouldn't talk to us regarding our closing cost. Dishwasher had to be replaced, the fridge hasn't worked for a month and the microwave had to have the fan replaced. I battle geese leaving waste on my driveway and yard. This is a huge health hazard. Like I said love the house but now have to live in conditions that I didn't ask for and not getting help with. There were 75 geese that were counted in my yard over the last weekend. Please help me enjoy my new house. My neighbor has an infant that she has to stroll through ALOT of droppings just to take ...

Total Score 2


Quality 5

Trustworthiness 1

Value 5

Responsiveness 1

Poor communication & sloppy craftsmanship

  • Anonymous
  • Verified HomeBuyer
  • June 13, 2023
  • San Antonio, TX

Buying a house in this market is tough. We were thrilled to get the house and at the price we did. However, the loan process was pulling teeth to get anyone to respond. I sat at closing for 5 hours because they messed up paperwork and were not prepared. Our house is beautiful but they definitely cut corners on thing. We have random cement piles they tried covering up in the backyard, cabinet doors were put on the wrong direction. Cabinet under the kitchen sink completely fell off. The home was not cleaned as stated prior to move in and there is paint marks on our carpet. Overall we are happy ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Doors

  • Saw S.
  • Verified HomeBuyer
  • June 01, 2023
  • Osteen, FL

A lot of issues with doors, dead grasses, and sale lady never answer or reply email.

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

Matt and Ken are good at handling concerns...

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2023
  • Lewes, DE

If possible monitor your home being built from start to finish. Look closely at your walk through - there are lots of discrepancies to pick out as the contractors used during the home build are not attentive to detail.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Broken AC, still no mail

  • Dustyn A.
  • Verified HomeBuyer
  • April 25, 2023
  • Indio, CA

Bought a brand new home. A/C already needed fixed. Took 2 weeks to get done and the temperature outside was in the 90s. Also, two months in, we STILL don’t have access to a mail box. Two outlets have stopped working in the kitchen. Solar panels have still not been activated when they said they should be. Overall, disappointed in my overall experience of buying a half a million dollar home.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Poor communication

  • Patricia W.
  • Verified HomeBuyer
  • April 18, 2023
  • Huntsville, AL

Agent was not very good about getting back to my realtor on the purchase of the home. Had to contact her more than once. Even had to go to a supervisor to get updates. Issues with electrical after I moved in. But can say very prompt on coming to fix.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar builder ok, their mortgage company sucks and I cannot separate them from the experience

  • Karl G.
  • Verified HomeBuyer
  • April 12, 2023
  • Durham, NC

I literally got approved 1 hour before scheduled closing, A totally horrific experience and ridiculous as i had been approved for double the amount 4 months earlier

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

I happy it over

  • John P.
  • Verified HomeBuyer
  • March 21, 2023
  • San Antonio, TX

Picking the house and putting the down payment was easy and getting financing wasn't hard for me. Then I was met with an extreme escrow office that accused me of being an investor because I have multiple houses. So, I canceled contract, I thought about it for a day and the house was a good deal, so I went back and did everything all over again, just to be told no by the same escrow officer. I got another lender and closed within 30 days without issue. I took me almost 3 months to buy this house all because the assumption of me being something I am not.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Poor workmanship, excellent warranty process

  • Michael C.
  • Verified HomeBuyer
  • March 07, 2023
  • Danville, IN

We built a Spencer in 2022. Was disappointed that there weren't more options for a seniors living in next gen suite. After moving in, we had several issues. The first 8 weeks we had contractors in fixing something. Thankfully the warranty request process is easy and Lennar responds quickly. Overall really disappointed with tge overall craftsmanship of a nearly $500k home. I would not recommend building with Lennar.

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Regular

  • Anonymous
  • Verified HomeBuyer
  • January 24, 2023
  • Haslet, TX

Not all staff are qualified for customer service, or dealing with problems. Since they did not solve the problem at the moment. They take a long time to respond

Total Score 2


Quality 4

Trustworthiness 4

Value 2

Responsiveness 2

Poor customer service from start to finish. No communication

  • Michael G.
  • Verified HomeBuyer
  • January 24, 2023
  • Ocean Isle Beach, NC

Quality and workmanship also sub par.

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Different than advertised

  • Johnathan S.
  • Verified HomeBuyer
  • January 17, 2023
  • Aubrey, TX

Everything was great until my close date was pushed back 3 times. I understand building materials have been scarce in the past 2 years so that wasn’t the main issue but the start. When I did the final walk through, the agent who did it was respectful but I believe deceitful as well. The front area of the home did not have power until she said “oh the breaker is off” when she flipped jt on everything worked for about 10 minutes. The electrician was there working on the breaker and even thought it was odd that the laundry breaker kept flipping. I submitted a warranty request where it took ...

Lennar responded:
Thank you Johnathan for taking the time to write this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 4

Talton

  • Romaslice T.
  • Verified HomeBuyer
  • January 11, 2023
  • Noblesville, IN

My experience has not been the best from the beginning. The telephone tree kind of communication with the site manager and sales person in not getting the message right. I can go into details about how hard it was to talk to Chandra. Then the mortgage officer rarely listen to us and the constant missed opportunities of communicating on what was needed and not needed. The back and forward was confusing. Then I lost my VA opportunity in buying this home. That was just the beginning part of my his. Please call to find out more

Lennar responded:
Thank you Romaslice for your review, we apologize for any inconvenience. We would like to find out more, follow up and assist you. Please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 4

Responsiveness 5

Overall Thoughts

  • Sabine C.
  • Verified HomeBuyer
  • January 02, 2023
  • Charlotte, NC

This is a difficult review to write. While I love my home and am happy to finally be in it and somewhat settled, the process and experience getting here was very disappointing. The close date was moved multiple times. Often Lennar would blame outside sources but most times it was due to poor project management. The delays also cost me more money in the interest rate and escrow. Both my realtor and mortgage lender had to make several calls to get answers. Once I was moved in there were some minor things that I wished had been handled better. The first was the lack of cleanliness. The floors ...

Lennar responded:
Thank you for your review. We are happy to know you love your Lennar home, but we are very sorry your experience getting to this point was very disappointing. If there is anything outstanding we can help you with, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 3

Not so good

  • Michael K.
  • Verified HomeBuyer
  • December 06, 2022
  • San Diego, CA

Poor plumbing installation with 2 showers leaking on Day 1. Windows on first floor breaking after 1 month, cause uncertain. Bad experience with blinds/shutter installation from the Design Center vendor.

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Solar

  • Tarun S.
  • Verified HomeBuyer
  • October 18, 2022
  • San Diego, CA

We have had solar not working and it’s been 6weeks. Nothing has been done from Lennar to help us with this. It’s been a frustrating experience

Lennar responded:
Hello Tarun and thank you for your comments. We are sorry to hear you are having trouble with your solar panels. Please reach out to CorporateCustomerCare@Lennar.com with details so we can help you follow up on this. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 4

Value 4

Responsiveness 1

Lennar - Our sales person, Dylan was fantastic.

  • Jack G.
  • Verified HomeBuyer
  • September 07, 2022
  • Pendleton, IN

Our sales person, Dylan was fantastic. We liked him and he was (and still is) very responsive to any questions or concerns. If I were rating just him alone I would say we had a very good experience. Lennar is a large builder and by all accounts should have their building process down now like a well oiled machine. They are, however, building these homes way too fast without a real attention to detail. Also, when issues are noted they are not addressing them while the work is being completed. It appears that they are just letting the issues slide in hopes that the new homeowner will ...

Lennar responded:
Hi Jack and thank you for sharing your detailed review. We really appreciate you taking the time to share your feedback and rate the different stages of your homebuilding experience. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items that still need attention and you would like us to follow-up , please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

Lennar - One do not use lennar mortgage they are terrible!

  • Cory R.
  • Verified HomeBuyer
  • August 16, 2022
  • Shafter, CA

One do not use lennar mortgage they are terrible!!!! I know they say you'll save money that way, but your sanity will pay for it!!! The overall build wasn't bad, but their tile contractor did a terrible job in the master shower. You can't even drive a uhaul no matter the size onto the driveway because the concrete is so thin!! They didn't put a man door in the garage and to close off the garage even more they put the big ol tankless hot water heater on the inside!! Terrible idea!! This is the last lennar home I will buy ever!!!

Lennar responded:
Hello Cory, we appreciate your feedback and are sorry to hear about your frustrations throughout the building and mortgage process. Please reach out to us if you would like us to assist you in following up on any outstanding items. Contact us at CorporateCustomerCare@lennar.com. with your name and address so we can better assist you.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Edward

  • Edward M.
  • Verified HomeBuyer
  • August 04, 2022
  • San Antonio, TX

Honestly it was one of the most horrible experiences ever done. The buying process was very unprofessional since they keep on changing the closing day and while me and my family already left the place we used to live at. I’m a disabled Veteran so I thought I will be a little easier for me to move into my new house but this was just a nightmare. The house was not even clean, some things were damaged and the response from the inspector is just not working for me so I ended up doing the cleaning and fixing with my wife for over two weeks. I wouldn’t recommend Lennar to any of my fellow Veterans ...

Lennar responded:
Good morning Edward, we appreciate your taking the time to give share your honest feedback. We are sorry for the poor experience you faced with your home buying process. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. Sincerely, Lennar Customer Care Team

Total Score 2


Quality 4

Trustworthiness 4

Value 2

Responsiveness 2

Diane in Escrow was fantastic....Tatum in construction was very knowlegeable

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2022
  • North Las Vegas, NV

I would rather say nothing

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - I would NOT recommend Lennar's mortgage.

  • Bonnie S.
  • Verified HomeBuyer
  • July 12, 2022
  • Myrtle Beach, SC

I would NOT recommend Lennar's mortgage. I was unable to use Lennar's mortgage company due to their inexperience and I lost out on all incentives in addition I never received all the information at closing regarding who to contact, association information ect... The tile in my master bath had to be redone multiple times. Holly was amazing she was the bright spot in this experience without her I would have walked away from this home purchase.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Disappointing craftsmanship

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2022
  • Hardeeville, SC

Quality of workmanship extremely poor and problems since the day we moved into our new home. So far Lennar has been responsive in addressing these issues.

Total Score 2


Quality 1

Trustworthiness 2

Value 4

Responsiveness 5

Lennar - We have had multiple issues with this house - too many for the

  • Pamela E.
  • Verified HomeBuyer
  • June 22, 2022
  • Las Vegas, NV

We have had multiple issues with this house - too many for the price. Customer service is always quick to respond, but getting quality work is another story. The most on-going issue...I still have not been able to get another router to improve my internet (we've been in the house almost 2 months). They supplied us with 1 router that is good for 2000 square feet - our home is almost 3,200. This is our 3rd new house and we will never purchase a home from Lennar again.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - Too much hidden information that you must frantically discover

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2022
  • Wimauma, FL

Too much hidden information that you must frantically discover with no help. Attempts at contacting help always fail with no assistance. Most assistance comes from neighbors.

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

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