Lennar Reviews

For the quality of the home build, there is room to be improved.

Willingness to always be there for any questions/issues you may have. Thorough in walking you through the steps and stages, from signing to closing. Pam, Tim, Blake and the team at L.C have been wonderful to work with. A big Nationwide builder (which can bring scepticism) - but cannot be denied that they have their sh*t together. Would and have recommended.

There are so many issues. The quality of workmanship is terrible. The response: it's a production home. Yes, I paid over $900,000 for a "production home." The pool does not work. There is a panel missing by the equipment which, once actually installed, would permit me to run the pool from the panel (also missing) inside my house. I spent nearly $250,000 to rip out the utterly ridiculous work on the inside and replace it with quality elements more appropriate for a now million dollar home 45 minutes from the coast. The hot water heater does not provide enough hot water for a ten minute shower. The person in change of your warranty program confided that it will take months to get to the warranty items. Windows don't lock. Frames are crooked. An interior wall is so bowed that a closet designer could not complete the installation. There is trash everywhere. There was no pre-closing cleaning...I had to pay for the house to be cleaned. The electrical panel/circuits were poorly set up. I had to pay an electrician to correct the problems. Why should I have to wait months for Lennar to do what they should have done before closing? In sum...never again. Your company stinks. ... More

It’s just so nice having all new appliances and everything new!

Whole experience was professional. Follow up and communication was excellent.

From sales to building supervisors to warranty people these are great people. They are very concerned that things go right and that we are taken care of. The issue appears to be inexperienced, underqualified workers who are rushing through jobs. The quality of the workmanship and attention to details is poor. Thankfully, the staff is working to see that all issues are addressed to our satisfaction.

Sorry, I can't rate as long as the warranty claim hasn't been resolved!!! We wait 6 months for someone to come fix a warranty claim and....nothing, nobody....Lennar customer service ignores my email, sms or call !!!!

The quality of the home was short of my expectations. There was paint on the floor, paint on the walls were not smooth at all. Overall the home was Mediocre not like the Model we fell in love with at all.

Very lucky to meet the helpful sweet sales rep, Melissa, who was and is still always available to assist. Great problem solver and very resourceful. She shared her expertise when I had to select the plot, elevation, counters and cabinets. We sat on her office floor past 7PM, brainstorming and making the best choices for me! I got regular updates, pictures throughout the construction from Aug 2021 till closing in Jan 2022. When we hit a little bump with an area of the house a night before closing, I called her in panic. She stayed on the phone with me but also made other calls addressing the issue. Despite it being her day off and family dinner time. That’s called going above and beyond!! Other Sendero neighbors speak kindly of her too! The overall quality of the house is good, with great workmanship! I appreciate construction manager, Matt and the crews for ensuring it!!! Also love my master bath, double paned windows, blinds, flooring and cabinets! Beautiful front door too! I do not like the interior doors -terrible finishing. The pantry shelves sag in the middle :-( Quality of some materials not the best. Kitchen sink and faucet are too basic. I wish I could upgrade bec the granite countertop is just gorgeous! We had a few changes of CCRs which delayed service requests, but our current CCR, Allison is working very hard to process and having them completed. Great customer service- she does not have an easy job but is always courteous and patient and productive!! Lived in my first Lennar house for 20 years, so I am a second time Lennar customer:-) ... More

The home buying experience was generally smooth. But once we closed it was difficult to get anyone to complete things that were supposed to be completed

Late handover Too many changes to the construction manager team Construction managers being unresponsive to the feedback . End Handover of the house being incomplete.

I really liked how they set up time with us to go in detail about our whole house and how to set certain things up. They have also been super easy to work with on any issues that have came up after moving in. They are quick to respond and have someone come check it out. Overall, we have had a great experience with Lennar

Buying a new home is a process and patience is key

All of the ladies that helped us with any part of the buying mortgage or construction part of our Lennar experience was great. Would recommend any of them to a new customer. Any man I that we needed help from or talked with except Matt will never get a good review from us. We were lied to by these men and I don’t feel they can be trusted.

We had a very good buying experience - was straight forward and easy

Loved the quality, well done

Closing delays, could not find out what the cause was. Reached sales manager and got the usual answer, everything is blamed on COVID effecting supply's. Everyone I spoke to appear to be following a script in answering my questions. Finish work is below average, crack in garage floor (told it was normal) at first walk thru. Large gaps in crown molding and base board corners, caulk is already cracking and I will need to repair. (Lennar's answer as always is its in spec) The upstairs HVAC return air duct was not installed at the time of the first walk thru, completely missed by construction manager. Banister splintered, stain from banister spilled on stair carpet, and on and on. After closing and moving in we discovered large gap in front door seal, still being worked on. Kitchen Cabinet is coming apart in corners, small countertop front left corner broken and appears to have been glued back on in an attempt to repair. Water meter box missing, HVAC system lines entering house are not sealed/covered. Paint is very thin and not washable. All interior door hinges were missing screws. Large gaps between molding and cabinets (all). The media cabinet is a joke, not usable as installed, only two cat 5 lines installed, one in living room and the other on the wall next to refrigerator. Builder would not install additional cat lines. Options that had been added, but could not be deleted were very expensive. HDMI cable and electrical outlet mounted on living room wall 65 inches from the floor, $800 option. Under counter lights $1400 option. All builders in this area add items at ridicules prices. Take it or don't buy. Our previous house sold quickly and we were in an Air B&B, furniture in storage for 2 months, other wise would not have closed. I'm 75 years old and did not expect to do all the finish work and repainting needed in a new home. I will say, so far Lennar's customer care (warranty) people have been helpful and pleasant to work with. ... More

Very pleased with Lennar. A great builder that doesn’t nickel and dime you for extras. Our townhouse exceeded all of our wants. I love their Everything Included package

Craftsmanship is awesome. But, the make ready team is horrible. I've had to go back over a lot of missed items reported on walk through and still have some areas that were not touched.

Using the Lennar mortgage made the process very easy

I lived out of state when my house was being built and they kept me informed each week as to what was being done and also sent pictures I really appreciated that gesture

Everyone and everything was great!!!

Lennar knows it’s brand and knows it will get customers. Therefore, the have no care or put little value in the customers during the buying stage. With the Exception of Steve, the construction site manager and Lisa, the warranty manager. First, with Lennar, they screwed us over in the home pricing. They waited until the price went up to notify us that an option we had requested could be put in. We had come in a days prior to the price jump and we’re ready to pay the deposit had we had the confirmation. Then later on, as I’m trying to get my private home inspector ready to come out, Lennar required a contract to be signed by the inspector. A contract so strongly worded, that my inspector and 4 others said no. I’ve closed on plenty of homes and never had to sign this contract. Again, Lennar did not care and made my inspector sign the contract. When we went shopping around, Lennar was the only one with a one year warranty, all the other competitors had minimum 3 years full home warranty which allows the home to properly settle in. Lennar Mortgage is another team we had issues with coming 45 days prior to closing. Joe was really responsive and great to work with; however the team was trying to swindle us into a much higher interest rate, supposedly the market rate. When my wife and I did our own shopping we found interest rates almost matching the credit we were given for closing costs, and .375 pts lower. Lennar mortgage matched it, but costed us $1,000 points, or a loss in $1,000 credits. Lastly, working with Steve through the home buying process and after while also working with Steve has been Lennar’s saving grace. Those 2 have really put the brand on their back and are available whenever we need them to answer questions or help set up any tickets. I have had a few friends asking about buying out here with Lennar. I told them go to elsewhere, to which they did and have had a much more positive experience thus far. ... More

This is our 2nd home that we purchased with Lennar the 1st one was in 2017 and it had way better quality. The price for this home is way higher but the materials are completely lower in quality Lennar keeps justifying that the inventory is low but it seems like it's actually just trying to get cheaper materials. We recognized Lennar for striving to deliver the best smart and best product in the market but in the market but it seems like it's not anymore. Sad.

The house is beautiful, but overall the finish touches of the houses are not very well done. So many cosmetics issues. But our really bad issue is that since we move to the house the refrigerator is not working properly, I am been calling Electrolux and I am been here for almost 2 months and the part is not coming yet. The wait calls to get a hold of a agent is always around an hour, and is a company on the side that is the one that I have to deal. I called and informed this to a Lennar associate but still I do have to resolve this issue. Very disappointed that I have to buy a small refrigerator because my NEW HOUSE it doesn’t come with a good one. Thank you! ... More