Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21897 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Edgar & Julie were great through the process.
- Jack W.
- Verified Homebuyer
- March 15, 2022
- Fresno, CA
The reputation of Lennar in Fresno is why I bought my home. I am very pleased and recommend Lennar to all future homebuyers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Had bad experience
- Yun P.
- Verified Homebuyer
- March 15, 2022
- Braselton, GA
Lennar lender mess up the loan.Light drop down and never fix, Ceiling scratched and never fixed.
Lennar responded:
Hello Yun, thank you for your review. We are deeply sorry to hear of the difficulties you faced with your loan and un-repaired items. If we can provide follow-up or assist you with outstanding items, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Not worth it
- Julian C.
- Verified Homebuyer
- March 15, 2022
- Ennis, TX
During my homebuying process I was stationed in Fort Bliss, Texas and was unable to view the property that I intended to close on. So, imagine my surprise when I show up to my recently purchased home (purchased 1/24/22 and arrived 2/25/22) and saw I was missing these essential daily items. I paid 241,000 for a home and it didn't come with a garage door opener or a doorbell. It also didn't come with a refrigerator, and where I come from in Texas that's standard. I'm extremely dissatisfied with Lennar communities, and the quality of the home I received but I guess this is how Soldiers get ...
Lennar responded:
Hello Julian, thank you for taking the time to share your experience. We want to apologize for your disappointment with the quality of your new home and community. We are especially sorry to have left you surprised and dissatisfied after your move. If ever there are items we can assist you with, please don't hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Don’t get me startedI
- Eduardo C.
- Verified Homebuyer
- March 15, 2022
- San Antonio, TX
I should’ve walked away and lost the 750 .00
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 5
Not the greatest but not the worst
- Justin C.
- Verified Homebuyer
- March 15, 2022
- New Caney, TX
Didn’t get a choice on anything in the home (covid supply issues). Craftsmanship isn’t the greatest, subfloor unlevel and was supposedly fixed with float, lots of Sheetrock repairs during construction, repaired but can still see where it was. Trim on doors where locks go is cut wrong on all exterior doors. AC wasn’t zoned right, plumbing fixtures feel cheap. Overall it’s a good home but seems like tradesmen didn’t care about doing a quality job
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Kacie and the Lennar mortgage team made my home buying experience
- Andrea S.
- Verified Homebuyer
- March 15, 2022
- Conroe, TX
Kacie and the Lennar mortgage team made my home buying experience seem effortless. Kacie kept me well informed on the progress of my home weekly and the mortgage team made the loan process and closing process so easy. I would definitely recommend Lennar homes to anyone looking for a new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality and Customer Service
- Anonymous
- Verified Homebuyer
- March 15, 2022
- Murfreesboro, TN
Lennar home builders to doubt when compared to other builders using quality building materials and red customer service really reference observe when compared to local Tennessee homebuilders.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Building manager unable to resolve all issues and claimed things
- Douglas M.
- Verified Homebuyer
- March 15, 2022
- Exton, PA
Building manager unable to resolve all issues and claimed things were not fixable. I.e. framing issues around windows that had to be fixed post move in and re dry walled. Other areas such as chip in counter and damaged kitchen cabinet not fixed to owner satisfaction when pointed out in pre walkthrough. Other areas it was clear that blue tape was removed without addressing such as paint next to kitchen door. Tape was removed but not painted until closing day when homeowner pointed out it was missed again.
Total Score 5
Quality 2
Trustworthiness 3
Responsiveness 3
Level of Communication - Excellent
- Ralph R.
- Verified Homebuyer
- March 15, 2022
- Firestone, CO
All of the Lennar staff we've dealt with were knowledgeable, responsive and professional. We love our home, and appreciate all that was part the standard delivered product...overall an excellent value.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Issues at my home and yard! I’m not happy as no one has called me or replied to my emails. I’m so fed up I think I’m selling my house and I’ve been here 6 weeks
- Ronald D.
- Verified Homebuyer
- March 15, 2022
- Longs, SC
Nothing good to say accept staff I met are outstanding
Lennar responded:
Hi Ronald, thank you for your feedback. We want to apologize for your frustration with items in your home and yard. We are especially sorry to learn of the lack of communication. If there are remaining items that we can follow-up on and assist you with, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Had a great move.
- Christina H.
- Verified Homebuyer
- March 15, 2022
- Longs, SC
Had a great move. They answered all my questions and helped me have a smooth move.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Initial meeting with sales rep was great.
- Anonymous
- Verified Homebuyer
- March 15, 2022
- Dayton, MN
Initial meeting with sales rep was great. Told about 6 months to build. When signing purchase agreement, $10,000 was added to cost of lot and a tentative closing date of 8 months out. Although they really didn’t give a reason, I sensed they didn’t want to lock in a lower price knowing that it would take longer to build during supply chain shortage and labor issues. Actual closing date was backed up twice and ended up being 9 months and 2 weeks after singing purchase agreement. Front line staff were always cordial and empathetic but it was obvious there was much going on behind the scenes ...
Lennar responded:
Thank you for taking the time to share your review. While we are thrilled to learn your initial interactions were great, we want to apologize for your experience with broken promises and poor service. If ever there are items that we can assist you with, please don't hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Consider only you run out of choice...
- Abhijit M.
- Verified Homebuyer
- March 15, 2022
- Tega Cay, SC
Overall we felt that we are cheated on the quality of the workmanship and the material. They are rushing with the construction process and hence compromising on the quality. During construction hard to get updates and clarification on any concerns we had. They even close the house before fully ready. The warranty process is awfully bad...The list will go on and on...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
The uniqueness of the homes.
- Anonymous
- Verified Homebuyer
- March 15, 2022
- Newnan, GA
The builder are attentive to detail. Great subdivision. Only thing that is missing are the amenities.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Overall response
- Mark W.
- Verified Homebuyer
- March 15, 2022
- Aurora, CO
Quickly addressed all issues before and after closing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great place to live.
- David E.
- Verified Homebuyer
- March 15, 2022
- Punta Gorda, FL
We rented at Bonita Springs National GC. That is main reason we chose Lennar. The only negative was that it took longer than we hoped to build because of pandemic and economic policies.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The only good thing about buying this home was the new home sales
- Cynthia V.
- Verified Homebuyer
- March 15, 2022
- Riverview, FL
The only good thing about buying this home was the new home sales rep Brittney. She helped me with a lot of my concerns with Lennar customer service team and my issues with the community.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Very Reliable Builder
- Viswanathan S.
- Verified Homebuyer
- March 15, 2022
- Crystal Lake, IL
A reliable and Trustworthy.Good backup support
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The office will say yes then you wait wait wait
- Anonymous
- Verified Homebuyer
- March 15, 2022
- Myrtle Beach, SC
Quality of workmanship is lacking
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
Knowledge of all aspects of the home and proceedures. REAL PROFESSIONAL employees
- Ramon A.
- Verified Homebuyer
- March 15, 2022
- Ruskin, FL
The team assigned to my me in the purchase of my Lennar home. Was truely amazing. Fun to talk with when i had questions. And helpful in all areas of the buying process. great job lennar team. Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Joe, Mitch and Dan have been great help us buy the home and the
- Roy E.
- Verified Homebuyer
- March 15, 2022
- Punta Gorda, FL
Joe, Mitch and Dan have been great help us buy the home and the other have been great to get my issues fix. Still waiting on some but hope they will get them done.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Excellent, available, quality, and fulfillment promise
- Diamond V.
- Verified Homebuyer
- March 15, 2022
- Lino Lakes, MN
Excellent, available, quality, and fulfillment promise
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Good Experience
- Abhinai V.
- Verified Homebuyer
- March 15, 2022
- Raleigh, NC
It's my first home and we were excited through out the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lots of issues in the house
- Sharmaine R.
- Verified Homebuyer
- March 15, 2022
- Tinton Falls, NJ
There have been a lot of issues once we moved into the such as with the dishwasher, garage door, windows, etc. too much stress for a new built.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 2
Lennar - Delivered quality home in record time.
- Anonymous
- Verified Homebuyer
- March 15, 2022
- Summerville, SC
Delivered quality home in record time.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
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