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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18198 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18198 Reviews in All Areas

Star Rating Breakdown

5 ★ 7467

4 ★ 3446

3 ★ 3083

2 ★ 1969

1 ★ 2233

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Strong start. Trip at the finish line

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2024
  • Las Vegas, NV

The construction and quality of build was exactly as expected. The financing promised was misleading and in the last 30 days before closing I was forced to find a new lender. The recommended “sister” company handed things off to a new associate who constantly asked for items he already had access to. Additionally they blatantly lied to me regarding their efforts to verify employment which delayed underwriting who then changed the loan terms right before closing costing me around $10,000 over the life of the loan. My advice is to find your own financing and avoid the headache.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for the issues you've encountered with Lennar Mortgage and for any feelings of being misled. We truly appreciate you taking the time to voice your concerns, as your feedback helps us improve moving forward. We're glad to hear that your expectations were met regarding the construction and quality of your home.If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Very good experience . The problem was that i signed and pay Before the final inspection

  • Antonio D.
  • Verified HomeBuyer
  • November 24, 2024
  • San Diego, CA

I few words i receive a property different of what i buy. I both this property because of security and privacy and do not get I still waiting for a resolution

Lennar responded:
Good morning Antonio, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. If any outstanding warrantable issues have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so I can help you follow up on ...

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Never receive return calls and

  • Bertha Lynn H.
  • Verified HomeBuyer
  • November 23, 2024
  • McKinney, TX

Return calls are horrible!

Lennar responded:
Thank you, Bertha, for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If any outstanding warranty issues still need attention, please email us at LennarNews@Lennar.com, referencing this review and providing the details, so we can help connect you with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Good Home / Bad Mortgage Experience

  • Michael W.
  • Verified HomeBuyer
  • November 22, 2024
  • Troutman, NC

We felt very rushed through the entire experience, Lennar mortgage dropped the ball on numerous occasions and left us wondering if the transaction was going to close. We were rushed through the final walk through process and was forced to accept the home as it was, and were left with numerous issues with damaged appliances, damaged cabinets, incomplete and poor drywall and paint finishes. All of which had to be remedied after closing via a warranty claim. There are still numerous items that have yet to be resolved, almost two months later. We were told that we would just have to live with ...

Lennar responded:
Good afternoon Michael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process. We hope that moving forward, we can earn back your trust and provide a better experience in the future. Please send us an email referencing this review with details of any outstanding items to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 4

Responsiveness 2

Warranty dept is responsive

  • Elizabeth D.
  • Verified HomeBuyer
  • November 22, 2024
  • Madison, AL

Warranty has been good. Smoke alarms have been miserable to deal with. The underwriter was awful and drug his feet until the day before closing. Quality for the price is mediocre.

Lennar responded:
Thank you, Elizabeth, for your sincere review. We are sorry to hear that you’ve been dealing with issues regarding the smoke alarms, and that your experience with the underwriter was less than satisfactory. We hope that, moving forward, we can provide you with a better experience as a homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

Review ih

  • Ilene H.
  • Verified HomeBuyer
  • November 15, 2024
  • Laveen, AZ

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

Lennar responded:
Good afternoon, Ilene, and thank you for your feedback. We are sorry to hear that the design of your home fell short of your expectations. We take your feedback very seriously and will forward it to the appropriate team for future consideration. If you have any questions or warranty requests, please do not hesitate to contact your local Customer Care Team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

SADLY, NOT A GREAT OVERALL EXPERIENCE WITH LENNAR AT ALL :((

  • Marcos P.
  • Verified HomeBuyer
  • November 13, 2024
  • Lockhart, TX

I WISH I COULD RATE LENNAR A LITTLE BETTER, BUT THIS WAS (BY FAR) THE WORST EXPERIENCE, AND THE MOST DISORGANIZED) IVE SEEN IN MY 23 YRS IN THIS BUSINESS. PERSONALLY THIS IS MY 7TH NEW CONSTRUCTION HOME, AND I WOULD SERIOUSLY ADVISE THAT LENNAR IS NOT WHAT IT USED TO BE. IT'S TAKEN A LOT OF CALLS AND EMAILS TO FINALLY GET 2 GREAT WARRANTY ADVISOR THAT ACTUALLY FOLLOW-UP AND WANT TO HELP (THANKFUL FOR THESE 2!)... BECAUSE THE REST, FROM DAY ONE AT THE SALES OFFICE, HAS BEEN A REAL MESS. I LOVE MY HOME AND LOCATION, BUT IT'S TAKING A LONG TIME TO GET OVER THE LENNAR CIRCUS, AS WE CALL IT! (A ...

Lennar responded:
Good afternoon, Marcos, and thank you for sharing your experience with us. We’re sorry that we fell short of your expectations. We’re glad to hear that your experience with the warranty team has improved. If there are any outstanding warrantable issues, please continue reaching out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt resolution.

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Delivery of house without cleaning

  • Rajendran R.
  • Verified HomeBuyer
  • November 11, 2024
  • Apex, NC

Multiple callout provided on Poor workmanship, Finally the Construction Manager, said that is the design of Lennar and they have seen the pattern in all houses. The design of structure is poor. On the day of closing , got the key and opened the door with lots of dreams, happiness and excitement, shattered into pieces looking at the with so much dirt. Called the construction manager, sales manager and they were not available. Latter received the call saying he personally check and house is clean. This is the quality Lennar provides.

Lennar responded:
Thank you for sharing your feedback with us, Rajendran. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with workmanship and cleanliness, especially on such an important ...

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

No interest in being helpful through the entire process, from sales to closing.

  • Michael K.
  • Verified HomeBuyer
  • November 07, 2024
  • Menifee, CA

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

Lennar responded:
Thank you for taking the time to share your experience, Michael. We are sorry to hear you feel we have not been interested in being helpful. If there are outstanding warranty issues and you'd like to share details of your concerns, please send us an email to CorporateCustomerCare@Lennar.com referencing this review so that we can help you follow up on your warranty requests. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Regret

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • Tualatin, OR

Buying a home should be an exciting time, but after a life-sucking buying experience the excitement is long gone. We were lied to by the community representative. Multiple issues with the lender. Couple that with once you're in the house issue after issue pops up. Quality control issues that were missed while by the builder and then us while being rushed through our new home orientation. The things we did point out still not being done when we move in. Looking more closely at all the finishes around the house and realizing how sloppy the craftsmanship is. Drywall chunks still around the ...

Lennar responded:
Thank you for taking the time to share your experience. We’re sorry to hear that you regret the experience as we fell short of your expectations. We appreciate you mentioning the warranty team has been very helpful. We hope that moving forward, we can regain your trust and improve your experience. If there are questions or any outstanding warrantable issues, please submit a warranty request through your Lennar Account. This ensures your request is properly documented and prioritized for prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

lazy

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • Noblesville, IN

lazy and shortcuts no standards of quality

Lennar responded:
Thank you for sharing your feedback with us. We’re sorry that we didn’t meet your expectations in terms of quality. If there are any outstanding warrantable issues, please do not hesitate to contact your local customer care team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Long list of issues before intial punch list and after and days after move in.

  • Ryan K.
  • Verified HomeBuyer
  • October 29, 2024
  • Lakewood Ranch, FL

Lennar did not fix items before our closing as promised. Much of the blue tape was removed even though the issues had not been resolved. Items are slowly being addressed via warranty tickets weeks later.

Lennar responded:
Thank you for sharing your feedback, Ryan. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Disappointment says it all!

  • Anonymous
  • Verified HomeBuyer
  • October 17, 2024
  • Lockhart, TX

I was so excited to find a new Lennar Home for sale in Lockhart, Tx. I had a great experience when I'd previously purchased a new build home with Lennar in 2013 in Austin Tx. This time; however, my experience was highly disappointing. I've had multiple issues in my new home to include a significantly broken piece of wood trimming out my garage door that was simply nailed on and painted over. I've been advocating to have the inside of my garage door trimmed out, where there are two inch gaps running down the sides and in the corners. Lennar and the builders used only the cheapest of sinks, ...

Lennar responded:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you have had with your new Lennar home in Lockhart, TX. We understand how frustrating it can be to encounter multiple issues after moving in, and we appreciate your patience as we work to address them. If there are any outstanding warrantable issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

So so

  • Denise N.
  • Verified HomeBuyer
  • October 16, 2024
  • Land O' Lakes, FL

Hit or miss as far as having issues resolved. Several items still not taken care of. Overall, not the best experience

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the inconsistent experience in resolving your issues. If you would like to share more details or need assistance with any outstanding items, please email us at LennarNews@Lennar.com), referencing this ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Many issues

  • Naheed V.
  • Verified HomeBuyer
  • October 16, 2024
  • Kyle, TX

Had a terrible experience , as an investor I would have hoped they would have worked to keep my business. I am still working to fix issues with the house 2 months after closing Loan was transferred before first payment and no one could tell me where. Among other issues before closing

Lennar responded:
Thank you for sharing your feedback, Naheed. We sincerely apologize for the inconvenience and frustration you have ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Aqua

  • Rebecca G.
  • Verified HomeBuyer
  • October 11, 2024
  • Henderson, NV

Lennar selling agent was unresponsive throughout the entire process! Issues at initial walk through were not resolved prior to final walk through. This was a model so I would have expected better quality from the beginning.

Lennar responded:
Thank you for sharing your experience with us, Rebecca. We sincerely apologize for the unresponsiveness you encountered with our selling agent and the unresolved issues during your initial and final ...

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Poor experience through the whole process!

  • Robert V.
  • Verified HomeBuyer
  • October 10, 2024
  • Williston, FL

A lot of promises to get us in the house. No one knows what the right hand is doing through the whole process. Lack of communication with sells people to loan officer to contractors! Signing day shows up and no one from Lennar was there, called them and they said it’s normal for us not to be there for signing day that the title company will walk you through everything you need to know! Promise us some of our closing cost back and said, oh in the middle of your contract the state changed your closing cost and we can’t give you back your money! Should have had an attorney with us!

Lennar responded:
Thank you for sharing your experience with us, Robert.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Lennar home quality and my experience

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Troutman, NC

The finish work on Lennar homes is sloppy and the materials used are cheap. I have had to replace 4 lights in the 4 weeks I have lived in the brand new home because the lights are of poor quality. The front door is already coming apart and the dishwasher has a work order in to be repaired. The upstairs floors pop when walking across them. The materials used in Lennar homes are inexpensive and will not last the life of the home. I will have to spend my own money to replace all of the recessed lights because they are bad quality. These are things that should not be breaking in a brand new home.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the finished work and materials in your new ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Love the house, can't stand the company

  • Jennifer P.
  • Verified HomeBuyer
  • October 06, 2024
  • Menifee, CA

I fell in love with the house, but the company was not trustworthy, unhelpful, and does not follow through.

Lennar responded:
Good afternoon Jennifer, Thank you for sharing your feedback. We are sorry you feel that we are not trustworthy or helpful. We hope that moving forward, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Disappointed with Lennar!

  • Anonymous
  • Verified HomeBuyer
  • September 18, 2024
  • Manvel, TX

I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the ...

Lennar responded:
Thank you for sharing your feedback and highlighting the communication issues with our different teams. This helps us identify areas where we need to focus more on training to enhance the homebuying ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

So-so experience overall

  • Anonymous
  • Verified HomeBuyer
  • September 18, 2024
  • Conway, SC

Really a 2.5-2.75 star rating for me. I want to start by saying I really love the community and my home. I have found some of the materials and initial painting to only be so-so. There was some patch work done in our master bathroom that wasn't painted over just before we moved in. Not a huge deal, but as a brand new build you expect perfection and don't expect small projects with your home right out of the gate. I have also noticed the paint on the walls is very easy to scuff and when cleaning seems to strip away very easily. Almost as if their wasn't good priming done first. Same with ...

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry to hear that some materials fell short of your expectations and that you felt harassed by the loan team. We are happy to hear that you love your home and your community. We hope that moving forward, you will continue enjoying your home while we strive to provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Basic

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2024
  • Fresno, CA

AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Left abandoned

  • Erik B.
  • Verified HomeBuyer
  • September 11, 2024
  • Clovis, CA

Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person

Lennar responded:
Good afternoon Erik, Thank you for sharing your feedback. We appreciate your kind words about Francisco and are sorry to hear that you felt there was no one available to help with your questions. We hope that moving forward, you can enjoy your home and we can earn back your trust by providing a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Blake

  • Michelle M.
  • Verified HomeBuyer
  • August 23, 2024
  • Dallas, TX

Not a very good experience..

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear you did not have a good experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Living a Nightmare and not waking up....

  • Sharon L.
  • Verified HomeBuyer
  • August 12, 2024
  • San Antonio, TX

Overall Homebuying experience with Lennar has been a "nightmare". First they would not put in the right outside light like "every other house" on my street has, they told me there was a blue print change but if you go through the neighborhood you will see that my house and only 1 other has NO outside light like all the other houses. Then the gas leak that I had to find and had to have the gas company come out to fix. Then the water is running and the water company is charging me an arm in leg because the metor was broke. Now the sprinkler system is leaking and Lennar keeps sending out ...

Lennar responded:
Good morning ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

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