Lennar Reviews

Didn't have a smooth process.

If you buy a house from Lennar, make sure you ask questions all informations that you're confused on because they dont explain things to you to level that you'll understand it and they expect that your comprehension about home buying informations are same as theirs. Another thing, make sure you review all paperworks before you sign the closing or as the notary agent explain stuff to you because again, the lender doesnt put out information to where your "credits" goes to and ours almost didnt get all credited because of lack of communication from lender. For inspections, their representative doesnt have honor on their words, if you see a discrepancy, make sure that they take care of it before you accept the house and its in writing, we got promised that some discrepancy will be corrected on our final walkthrough but since its not on the writing, we didn't get them to fix it because they dont deal with pest control even though its been promised on the final walk through. Dont trust any of their representative and double check all parts of your house as much as you can. If there's other property thats for sale close to our preferred location, we probably cancel purchasing this property and buy the other. I hope no other people will experience all the stuff that we experienced with this company. ... More

Lennar has responded quickly, but after nearly 2 months many issues are still not resolved. The workmanship is poor, and we have been dealing with a very hot upstairs due to A/C issues. The price and location was good, but we have been underwhelmed thus far.

Lennar used to be much higher quality however now has cut many corners to save even the smallest amount of money. They are now a small step above KB even with their "Everythings Included" slogan. The reason I went through with the purchase was the financing incentives.

I was excited to do my first house build - a dream achievement! However, this was not the new home buyer experience I expected from a touted national builder. Lennar gets an "F" for communication - from my 'concierge' to the mortgage company to the escrow manager to the customer care team. Emails contain erroneous information, days and dates are incorrect. Most shocking was when it was suggested that I sign a legal document the author knew contained information that was flat-out wrong because she didn't know how to correct it without tech help. (I didn't sign it until corrected.) I've even received a work order from a Lennar employee to fix a garage for a Lennar client in Phoenix, complete with name, address, and phone number of the client. (I wonder which other homeowners have erroneously received my info....) You'll find quality issues in your new home. Take the time to review it carefully. I spent 3 hours on my walkthru a week before closing and still didn't find every issue. I found a crack in the foundation wall, gouges in my bathtubs, a leaky faucet, a dented fridge, crooked outlets and door hardware galore (try a level tool when installing - it might help...), and nail holes needing fill to name a few. I opened five service requests in the first six days I lived here. (Then I had multiple 'virtual' meetings with Lennar's customer care service - you have to be at home for these - who then scheduled other meetings for repairs and sometimes the vendor actually comes at the scheduled time, and sometimes they rescheduled at the last minute, but you need to be home just in case they do show up.) This is a churn-them-out building process, and the quality is on par. Don't move in if the yard is not finished! Wait to close until grading, landscaping and sod are all laid and completed. I moved in prior, so there is post-closing "escrow work" to be done. The process is terrible. I'm either not informed that work is going to be done - like when they started laying my sidewalk on a day I had appliance deliveries planned - or I'm notified it will be done on a certain day and it isn't. I was called home from work (40 mins away) because workers arrived to install a driveway that day. The email I received about install, however, said it would be installed several days later. I asked if they would be replacing the cracked, pitted sidewalk along the street prior to installing the driveway (it runs through the driveway, so fixing it first seems logical) but apparently they only replace if the city won't sign off on the work when Lennar asks for a final inspection of the property to get their money out of escrow. Next I was told my block in the development would be the first to be graded in a series, yet they started at the complete OPPOSITE end of the set planned. Needless to day its a week later and I'm one of the last 2 homes that have still not had their lot graded. They'll tell you that you need to be home for certain work like irrigation installation, but they can't tell you what day that work will take place. Very frustrating if you are employed or if you travel or if you have ANY structure in your schedule.... If you plan to use Lennar Mortgage, I recommend checking other providers. If you do go this route, don't expect to get timely approval. I was extremely proactive. I started the application process and was pre-approved at the beginning of the build. I checked in with my loan officer along the way, including reaching out a month prior to closing to see if they had everything they needed because I was packing to move and everything was going in boxes. I was assured they had what they needed. A week prior to closing they had not confirmed the loan and were suddenly asking me for more documents, including copies of documents I had already provided! Also, read your closing fees proposal very carefully. There are multiple HOAs in Watermark. Make sure you only have line item fees for the ones that apply to YOUR home. Watch for a Lennar Insurance fee line, even if you've provided proof that you secured homeowners insurance from another provider. I had extra HOAs and Lennar Insurance on my initial closing document that did not apply (I was told by my loan officer it's typical for these to be incorrect in this development.) And the final kick was when they sent information about my mortgage after closing not to the mortgage property address, but to an address that I informed them had changed 8 months prior. Question EVERY fee - particularly HOA fees. Every house belongs to the Watermark Master Association. Ask for the list of all fees that will be assessed. They'll tell you about the annual fee in sales, but are not so transparent about the "HOA set-up" fee and the "Working Capital" fee you'll pay at closing. Nor will they tell you that after you close you'll be required to pay another $100 "account setup" fee. Get the details up front. The bright spots were my sales rep, Jason, and my final construction manager, Justin. (And yes, I had multiple during this 7-month project.) Both individuals are real people who care about their work and want to see things done properly. Thanks to them for making an effort to resolve when issues arose. In short, if I could do it over I would skip Lennar. I like the layout of my home, but overall, the negatives have placed a huge shadow over the new build experience. Find a custom builder to make your dream a reality. Choose Lennar and reality might bite back. ... More

I bought an investment property recently from Lennar. Overall very bad experience, not worth the price I paid, I was talked into this by realtor was compensated on top of the regular commissions for selling a bunch of units over a weekend. They are allowing a huge chunk of the community for investors which is not ideal for the primary residents or investors. Their interest rates are really high and the overall experience with their lender was worse. They keep asking for same documents, very chaotic, confused all the time. Thoroughly disappointed with the whole process. Their sales, lender and realtor have become a nice group who are after to get gullible investors. I would not touch another Lennar community again. Recently invested in another community from a different builder and quite happy with the outcome there. Couple of my contacts had similar experience with Lennar! ... More

The house itself is a tragedy, the longer I live here the more horrible things become apparent regarding the "quality" of these homes. Wiring -Ask about the wiring, because they will skimp out on it if able. They use 14 guage wiring throughout most of the house where they could, so hope you don't like gaming on a pc or two cause good luck with it not tripping the breaker every so often. -Want to mount stuff in your garage? Good luck with that! They have wires running every which way through almost every stud of 2 of the 3 walls making most of the space useless! They never heard of cable manage meant I guess. -Oh also pray that they even put all the wires in! Inspector missed it somehow but there was no wire connected to the outlets in the island so no power! That took a week to get resolves. Effort in building -It becomes super apparent how quickly they put these houses up and how little experience and skill the workers have when it comes to building. -Discovered a hole in the drywall that was painted over with the piece that was broken off, barely pressed it and it fell in between the wall. -They painted around the extra pile of bricks they gave you for the front of the house, which was so insulting and lazy -They didn't paint over the drywall holes they filled in until I told them to, if I hadn't I'd have these off colored circles around my house -The workers don't know how to mount things into studs or use drywall anchors, Mt bathroom had the towel racks just raw dogged into the wall with no anchors and not into studs even though the rack was 16in long. Like I don't do this type of work at all but even I know that. -They forgot to put a backflow converter in the sprinkler system which I should have taken pictures of and documented cause that is very illegal!! -There is a quarter in gap between the dry wall and garage floor with nothing filling in the gap like trim or just putting the dry wall flush -They get these "special" brand of windows that aren't much better than regular ones and come to find out, the company makes their windows non standard so you have to go them for overpriced screens if you want those -I don't think they used any seller and cheated out on the paint, which speaking of which they said we'd get a bucket of paint upon moving in and never heard back about that. Buying Process -They don't communicate well with each other or the buyer during the process. We told them we were 3hrs away from where the house was located and they ignored that fact several times and gave us 7-8am times and also repeatedly changed the meetings without consulting us about whether or not it would work. If you know what you are doing then go for it, but the only thing I've gotten from this house as a first time home buyer is to steer clear from lennar and check this place myself instead of having an inspector do it. So many missed things and problems that were never mentioned or caught ... More

Lennar professional does not seems very helpful and responsive.

More training needed between lennar mort and the sales team. Different options and incentives were originally offered until signing then withdrawn

Did not contact you on the phone to ensure you want to lock in your rate. Only contact made was all through email. Made changes to the floor plan after signing and completed a final walk through. Baseboards cracking.

We got a lot of square footage for the money and a nice-sized lot. Some nice material selections and others not so much. Still waiting for punch list items from the closing (2 months now) to be addressed. Reached out to my contact and haven't heard back. We used to own a Truland Home (before DR Horton bought them). Lennar doesn't come anywhere close to that quality or experience.

Our closing date has been moved and no proper communication and the delay of everything though the documents has been submitted a couple months back before closing date. Travelling all the way from WI to CO for closing in bad weather and information on cancellation due to underwriting delays and the Sales responsibility and each of the persons involved was very concerned. The response of delays and the way staff communicate was not good . It’s kind of staff answering like you take or leave the agreement for the conversations which we have concerns about the insurance. It was overall pathetic experience. ... More

Home buying process with Lennar lender was not smooth lots of back and forth. Quality of home is just ok. Considering the amount of HOA fees I would expect some community amenities but there are none.

Sod was laid dominant at the time. Once growth began weeds popped up. I was told nothing could be done. Also the sod was supposed to be rolled and two after close still not done . When the lawn service cuts they are making ruts and tearing up loss sod. Ruining the lawn!!

The home purchase was the builder closeout of remaining homes for sale, so everything was already picked out and the remaining homes were more like spec home with minimal options added. The process with the builders mortgage dept. was not a smooth process by far. After initial contact with loan officer all seemed to start well, but short lived. There were numerous times from just 2days in to the process & regularly thru-out the process many delays waiting for a call back, unknown where we were in the process, misinformation being sent and then only after attempting to fulfill and prepare documentation for submission being notified to ignore as task to do were incorrectly sent for my submission. This theme of not keeping us up to date & informed lacked good communications with us the buyer. At one point nothing heard for a week and then getting bombarded thru the lender portal used ( IMO the portal lender used is not well planned nor informative ) with documents needed under stress and time restraints the buyer was often left unsure what was accepted or not. The only reason the builders mortgage dept used .. was necessary to get their special finance rate. I could have used my own lender but at higher rate & no match. The bulk of the entire qualifying period & how call backs and communicating if you got a call back returned quickly with the builders mortgage dept was at best bumpy. The overall impression given from the mortgage lender dept, underwriting, processing, loan officer is a dept. not well teamed / geared up working together, & too much redundant request of documentation or more documentation not necessary and /or already submitted. Getting approval for the same VA loan with a different lender would have knowingly been a smoother process Not the best customer relations experience with the builder mortgage dept. ... More

The Lennar team lacked communication. Any time we had a question it seemed like no one made time to respond or help us out unless they needed something from us; like sign a document or process a payment. Everything felt rushed and they wouldn’t accommodate to simple request we had during the closing process. Very satisfied with the house I bought, just disappointed in some of the communication skills.

We looked at the property the first week in February 2024. There were some issues we were promised would be completed at the time we looked at the property, for instance, the shrubs out front were dead and we were told that there is a 1 year warranty on the shrubs and that they would be replaced in the spring. We have now been in the house 6 weeks and called the HOA and were informed that they were not listed on the inspection report and that it was our responsibility to replace them. Also the cable was never completed throughout the house, Verizon said the builder never completed the fiber optic in the house so they cannot put the router in the house, it has to remain in the garage. We informed the HOA of the promises, they have not returned our calls. DO NOT SIGN ANYTHING! unless it is in writing. The HOA management company is terrible at not addressing peoples concerns or responding. Lennar needs to find a new HOA Management company. ... More

Buying experience was torture. To many physical issues with house and property for the price paid. Quality of construction is marginal at best. would not recommend Lennar to a friend, maybe I would to someone I did not like.

The process was great and there helpful but the guys they got making these home they do a horrible job with the details is very sloppy and not clean.

The whole experience felt like buying a used car. first and last doing business with Lennar.

Brandy was a horrible sales person. Customer service was horrible they would talk over you make you feel like you’re dumb when it came to paperwork When I closed on my house the landscaping was horrible. I couldn’t even take a picture because it looked so bad. On my final walk we were told they would replace the whole thing. I would never buy a Lennar home again

The final handover team, was very rude and absolutely not professional. They treated as if we had no other options in the market, other than Lennar. I will share my experience with my fellow home buyers so that they can be prepared. Your ground staff needs to be trained.

The quality and the materials used in the whole house are not the best standards. There are gaps, and unfinished work, and the materials used are very basic quality. Even the amount of time and follow-ups it takes to get unfished works done from construction managers is also humongous. If no follow-ups, nothing we'll be done. So a lot of waste of time even after paying for the house.

Throughout the process, my spouse and I felt like a number/quota instead of a person. Every department was in a hurry to pass us on to the next department.

The mortgage and title company were both an absolute nightmare to work with, horrible communication, not disclosing things properly, and the layout of how things were going to work, were not at all in the order/flow. Everything was very confusing. This was the worst new home process I have ever seen. The new home concierge that we were told to contact never responded to emails. Mystic is the warranty rep, she has been awesome in following up and staying on top of items needed to be fixed (there has been a lot.) If I had only dealt with Mystic, would get 5 stars. We still have some unresolved warranty issues, I am certain they will get corrected. ... More