Lennar Reviews

Buying the home at Orange Blossom was relatively simple, but getting any kind of response or accountability after closing is a completely different issue. Punch out items remain outstanding months later & the home is full of blue tape. Damaged fittings and poorly finished features detract from the pleasure of buying this home. Never assigned a Customer Service contact point, I find dealing with Lennar frustrating & unsatisfactory.

I’m a little disappointed that the model home was sold as is. The house has definitely settled after being built and not attended to for the settling. There is nails starting to come through that was said nothing could be done. Treat the model home like a newly built home. The home had minor touch ups and was done very poorly. The garage that was redone after sale due to being the office was put up very fast and poorly. We waited 3 months for it to be finished and to see the result was very upsetting. I was honestly very surprised to see the touch ups so poorly done. The paint along the floor boards was poorly done and will need to eventually be fixed. I would think the model home you would take more pride in seeing its the home you show to prospects in hopes they decide to build. ... More

Title side and portal are not recommended. Plus 2% commissions is just wrong

I did not have a great experience with the sales office. There were many errors in the beginning. Also, I think some need more customer service training on how to answer questions. I was consistently told Lennar has all the control; the buyer doesn’t have a say. It’s very disheartening when you hear that over and over. The construction people were awesome!!!

The contractor and the customer warranty woman had no time to talk to me…..waited a long time for cabinet drawers……I have a tree still down from Ian & the fact that I closed in the 31st of August, but still couldn’t move until 9/16 since I was waiting for drawers which I finally came in and placed on 10/24. Then one drawer was cracked, so they had to order a new one. That was just the tip of my experience.

The sales office was below average at best. I had to constantly chase sales for status updates and information. Was supposed to close on April 1st. Finally closed on May 31st which was very inconvenient for us. It was apparent the closing was rushed and the unit was nowhere close to being ready. Bo, the construction manager, was excellent. Very responsive and helpful in getting repairs completed as promised. Overall experience was a 2 on a scale of 1-5. This is our 3rd property in BN. Had a similar experience with the first 2. Rush to close to prop up their earnings for the quarter. There's something to be said for "Doing it Right the First Time" which wasn't the case for this property nor the previous 2. ... More

Our sales person was the worst but our building manager was absolutely great

Dealing with the sales person was difficult. She told us the house will have a few things and then on closing they were asking more money for the things that should be included. They did not allow us to move the data points around the house and did not allow us to add more data points in rooms where it was needed. We found the process difficult and not to our full satisfaction. We are planning on getting extra work completed after closing. If you plan on getting a Lennar home make sure you are in touch with the project manager to be sure the process is going according to plan. The sales person would not even allow us to talk to our project manager. We were not satisfied with the process. ... More

Dealing with loan officer and title were such a pain. Poor performance, wanted evidence for everything just in case it won’t qualify and at the end it was all unnecessary paperwork. My home was finished and still needed to get clear. On this crazy sellers market. Cheap materials, poor quality of craftsmanship. Better off to go with a better builder. Lesson learned.

It was 14 month of screw ups and problems. Being told things that would or will never happen. Very frustrating and expensive for us to find a place to live for all the months. When I called to complain about the length of time it was taking I was told very sarcastically that I should read the contract and they have 2 years to build the house. It was screw up after screw up until Rob took over as superintendent. I would never ever recommend Lennar to anyone

The home itself is beautiful and the quality is impressive and everything we wanted. The buying and financing process was a non stop headache of poor communication and blatant deception. Supply chain issues and construction delays are very difficult to handle especially since they are not properly communicated. Waited 4 weeks for an essential steel beam to be delivered just to wait two more weeks for work to start again after delivery. Throughout that entire time the Lennar team blatantly lied about delays and timelines. We love our finished home. Would not recommend anyone building a new home in this current market at this time without knowing when they say 5-6 months they mean 8-9 months. Still waiting on several items to be completed months after moving in. ... More

There were too many defects and incomplete issues with the home when we had a 2 hour orientation. Instead of being able to pay attention to the orientation we spent the time placing blue tape and could’ve used many more hours. One the final acceptance walk a week later it was better but still needed more than the 2 hours allocated to mark. Issues. It was clear that Lennar project managers failed to provide quality control of their vendors and also failed to inspect and make punch lists before we inspected the home expecting Us to do that. We provided 3 weeks full access to the home for Lennar to fix their issues after closing, but instead of project managers going through the home and doing quality control they only attempted areas that they documented as being punch list yet there were many more issues that were discussed but failed to document. Many issues were completed but there is still work after 7 weeks that are not complete. Blue tape on issue was removed and not repaired. Shabby repair of other items. Work ignored after multiple discussions with representatives. We are struggling with regard to how major items in the home work due to failure to provide the correct amount of time for orientation. We are now being advised to submit punch list items with the warranty process. This is punch list not warranty! In hind sight we should not have closed on the home until Lennar had completed punch list, which would have provide the leverage needed for Lennar to complete the home in a quality manner. ... More

We purchased a model (Prescott) that Lennar did not model on-site at the community we were buying in. Therefore they used a virtual 360 Tour online to let us “walk through” the home virtually. They assured us that the online tour represented the home accurately. The tour showed several high-end structural options in the home such as a gorgeous butlers pantry with glass faced cabinets, and dual shower heads/controls in the master shower, as well as tray ceilings in several rooms. Keep in mind that Lennar is an “everything’s included” builder so their models are “what you see in s what you get” unlike most builders where everything in the model is an expensive option. However when our home was built, they had omitted all of these nice features and then stated that they had made a “running change”. They show me some practically microscopic fine print at the bottom of a floor plan I’d initialed stating that they could deviate from the floorplan at will. So they essentially removed about $25,000 worth of the homes nicest features, and told me that I was simply out of luck. They also be home without rough in plumbing in the basement. Mind you this is almost $1 million home, and Rough-in plumbing is in very basic feature with every other builder. This additional omission of the Rough ins, will make finishing them basement far harder and more costly. Mind you, all of their model homes showed rough in’s. I raised hell, and I escalated this to the president of Lennar for the state of Colorado, and after a ton of protest, he gave me an insulting $5000 credit, in Lou of almost $30,000 worth of features that they had unscrupulously omitted from my home. Buyer beware with this builder!!! ... More

They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of the many problems that should have been taken care of before closing, Most appliances our of the lower value.

The home buying experience was not as good as I wanted, however the final product of the home is great.

Covid ruined my home buying experience

worst buying and closing experience.. part of it is due to my realtor too.

They put a lot of pressure to close on a date in which only Lennar Mortgage can comply with date. I did try to use other mortgage bankers but with penalty of $5,000 if they did not meet the closing date I was forced to use Lennar Mortgage, which by the way did not offer the best interest in comparison with others.

Frist time buyer experience was extremely stressful. I felt like I was being bullied for using my own Lender which I had stressed using from the beginning. Hone feels like it was just thrown together. I've already had to tighten up cabinets, toilet paper rack fell off, had to purchase extra power for garage, no gutters included so rain just runs o to porch, super small garage.

We were excited to move into our new Lennar home, but quickly ran into problems that were not uncovered during the pre-close inspection. Roofers did not cap one of the dyer vents which left a 4" opening right into the home resulting in water damage that Lennar did fix. Sheetrockers completely covered an AC vent into the den. Had to bring the AC subcontractor back to get in the attic, find it, and cut the sheetrock and install the vent register. Entry doors didn't seal (outside light shining through). Had to bring them back to install inserts to correct. The finish painting (doors, baseboards, trim) was a problem. In some parts of the home they used different shades that didn't match on the same wall. Fortunately, our original customer service rep was very helpful in getting these issues addressed, but now we worry about what other unseen problems does this house have that we don't even know about. Lennar mortgage was wonderful to work with, but sorry, but we can't recommend Lennar as a homebuilder. If you do decide to go with Lennar I highly recommend that you hire a really good inspector to go through the home before you close. ... More

Overall mediocre experience in the home buying and owning process

The quality of the kitchen cabinets were not the best considering what we paid for the house

I have emailed 5 or 6 times about our garage door. It makes alot of noises(snapping,groaning,clunking) plus if the button isn't held down it stops sometimes

Really wish they would've taken there time more. You can really tell the house was rushed with quality of workmanship. I would've liked to move into a new house and not a 90% complete house. The first month was nothing but people coming fixing holes, texturing walls, painting, stucco repair, washing machine flooding, two windows not opening, damaged cabinets, missing/damaged molding, etc. It was quite irritating having tradesman in our house fixing things on a house that wasn't finished. Unfortunately with my kids starting their new school 3 days after the scheduled closing we had no choice but to move in. Take a few extra weeks and give people a quality house. I wouldn't buy a Lennar again. ... More

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right