Skip main navigation

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18198 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18198 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Sucky.

  • Anonymous
  • Verified HomeBuyer
  • August 15, 2023
  • San Antonio, TX

This being my first home buying experience I can say Lennar didn’t make it easygoing like promised. They are quick to contact me when they need money, but slow to get back to me about my questions. Slow or never at all. I will never buy from Lennar again. Nobody was ever on the same page and we were being lied to about things. Plus, we’ve been in the house for two months and already having problems. I wouldn’t even recommend Lennar to my worst enemy.

Lennar responded:
Hello and thank you for your review. We understand that you were not happy with the experience and we want to apologize for any frustration you encountered.
If there are still any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Lennar Home

  • Anonymous
  • Verified HomeBuyer
  • August 15, 2023
  • Lakewood Ranch, FL

Was not happy with my Lennar experience. We love the area and our neighborhood but the the experience with Lennar and its salespeople is very sketchy! We were given three days notice to do our walkthrough and it was during a time our Lennar salesperson knew we were NOT available due to the personal and work commitments. They stopped corresponding with us after we asked for a new date then went ahead and did the walkthrough without us. We got a very brief video of our walkthrough that was conducted by a Lennar salesperson. Not only was this a conflict of interest but the video we received ...

Lennar responded:
Thank you for your review. We understand that you were not happy with the experience and we want to apologize for any frustration you encountered

If there are any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

I wouldn't buy from Lennar again.

  • Anonymous
  • Verified HomeBuyer
  • July 26, 2023
  • McKinney, TX

Very poor craftsmanship.A few things already broke and we've only been in a little over a month. They stated that certain repairs had been done when they didn't. Poor materials used. Very poor roof craftsmanship. At closing they only gave us an envelope with a few papers instead of a full packet with copies of everything. 2 months in and we still don't know how to pay our HOA. No one ever informed us. Their new home orientation process is horrible. They don't do blue tape, instead they have to take pictures of everything which takes forever. Overall just not a pleasant experience.

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Good build homes. Non-Trustworthy sales people.

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2023
  • Exton, PA

ONLY Recommend for good build quality and post work request support. Starting with sales person placed at on-site offices. They don't disclose things before hand clearly. No clear communication on what you WILL GET in your home vs what you WILL NOT. In our multiple conversations, never disclosed what should we get as per your booked home.

Total Score 2


Quality 3

Trustworthiness 1

Value 1

Responsiveness 4

Eric

  • Eric E.
  • Verified HomeBuyer
  • July 25, 2023
  • Punta Gorda, FL

Poor after sales call backs and refusal to correct drainage issues. Customer service is poor.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Could be better!

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2023
  • Zephyrhills, FL

Disappointed! Not Lennar Standards! Average Florida quality

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Really terrible experience

  • Thomas J.
  • Verified HomeBuyer
  • July 21, 2023
  • Palm Desert, CA

We have had a really terrible experience with Lennar. This is our first home purchase, and we thought it would be simple and smooth being a new home. The sales office was mediocre. Pretty disorganized with only keeping track of things on paper. They weren't able to print stuff out with lot information for us, it had to be handwritten every time we asked about another lot. Next, the person who our walkthrough was not very straightforward with us. He rushed us through things, which caused us to be unable to mark a lot of things that needed to be redone. He pushed us to continue through the ...

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Cuts Corners / One Problem After Another

  • Juanita M. T.
  • Verified HomeBuyer
  • July 19, 2023
  • Houston, TX

Balmoral is a very nice community. However, if buying from Lennar there are things a person should be aware of/pay attention to small details…such as in most Lennar homes they install one extremely small sink in the Master Bedroom. There are no gutters on the Lennar homes in our sub-development and we had to pay for after market gutter installation. The wooden fence installed is of poor quality with many holes and/or damage planks. Also, Lennar advertises the garage can fit large trucks…this is not a true statement. The garage can only fit cars and possibly a small ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Larry the customer service representative is terrible. Kelly from model homes was difficult as well.

  • Daniel A.
  • Verified HomeBuyer
  • July 18, 2023
  • Sparks, NV

3rd Lennar home we’ve purchased and this likely will be the last. Lots of incompetencies from start to finish with contract numbers being wrong or changed and overall very uncomfortable. Larry made our move in process extremely irritating. Blue tape issues weren’t fixed in several places, our carpet and tile remnants were removed and still trying to get them. He’s rude and only wants to tell us how he’s never done any of this for anyone else. $650k invested on this home and 1.4M total investment with this company and we can’t get some leftover building materials we paid for anyway? Crazy!

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

The worst New Construction home out of 11 I've purchased.

  • Michael J.
  • Verified HomeBuyer
  • July 17, 2023
  • Ocala, FL

There is really not much good to say about this experience with this Lennar home. This is my second Lennar new home. I purchased the first in St. Augustine (Winward Ranch, Princeton). It had a few minor issues, but overall was a nice home. This home, first community for Lennar in Ocala FL, is a workmanship nightmare. From the curb appeal (lawns are substandard St. Aug grass full of weeds and different varieties) to the concrete work (just go for a walk in the hood and look, including mine!). The CM assigned to me did nothing (he had a complete list on April 29th, my closing was May 25th) ...

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Bait and switch

  • Casey P.
  • Verified HomeBuyer
  • July 11, 2023
  • Junction City, OR

We were shown a model home and told of all the things the home included such as blinds, two garage door openers, Wi-Fi mesh system, ring alarm, and pre-wired for electric car charger among other things. As an electric car owner this was a selling point. We were told before we signed paperwork that it had switched to quartz and not granite countertops. Which was fine. But we were not told of all the things our home now didn’t include. When we toured our finished home and realized our home was missing all the items. All we got was oops and that they didn’t know what was actually included or not ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Lack of accountability and follow through

  • Robin S.
  • Verified HomeBuyer
  • July 07, 2023
  • Morrison, CO

Sales experience was good, closing experience was rigid and uncollaborative, building supervisors were good but I was told on at least 4 occasions that pre-closing issues were done when they were not (3 issues are still not done 2 months after closing), and warranty issues are taking months to complete.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Misled

  • Anonymous
  • Verified HomeBuyer
  • July 05, 2023
  • Newark, DE

The title says it all. The only part of the process that stayed true to form was the finance section who was upfront, honest and on target through the whole process. I was told the house was a "smart house" and wifi ready; Verizon had to do to days of work just to get routine service. I was told the pool and gym would be ready by move-in, and when that didn't happen, I was told by July 4th. The pool is still a mud hole and the gym, although finished is not open to residents. The wiring in my house had to be redone, as well as a couple of my neighbors who had similar issues. I have ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Horrible Customer Care

  • Anonymous
  • Verified HomeBuyer
  • June 27, 2023
  • Loveland, CO

Have to constantly badger customer care to get an issue resolved. A poor job was done to correct it as well. Sales and loan officers were great. Construction manager and care reps were terrible.

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Potential to be great

  • James W.
  • Verified HomeBuyer
  • June 21, 2023
  • Seguin, TX

John our sales man was great to work with. The home and yard has had a lot of issues that should have not been over look during construction. The home is cheap in materials used.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Lennar

  • Anonymous
  • Verified HomeBuyer
  • June 21, 2023
  • Wesley Chapel, FL

Laundry list of items not completed or completely incorrectly, shabby contractor work, cost cutting. Still waiting on one pending item to get fixed. First and last "Lennar" home I'll buy.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Painful

  • Edward B.
  • Verified HomeBuyer
  • June 20, 2023
  • Statesville, NC

Terrible trade quality across the board

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Overall the experience was okay. Too much back and forth.

  • Benjamin K.
  • Verified HomeBuyer
  • June 14, 2023
  • Mooresville, NC

Highly recommend having a home inspector. After moving in there are little issues left and right that I don't feel like I should be finding in a new build. Sod that is not placed properly, floor buckling, uneven walls, uneven floors etc. After paying 400k + for a house I should not feel like i've been cheated in a way. Not sure if I recommend Lennar.

Lennar responded:
Hello Benjamin, thank you for taking the time to write this review. We are sorry for the poor experience you have faced with your new home. If there are any issues that have not been addressed, please do not hesitate to contact us directly at LennarCares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

It was not a positive experience.

  • Anonymous
  • Verified HomeBuyer
  • June 13, 2023
  • Henderson, NV

There was a lack of communication between the company, buyer and agent. Often times requests needed to be sent several times. Two areas we marked in our initial and final walk throughs are still not corrected.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

It’s a first home

  • Anonymous
  • Verified HomeBuyer
  • June 07, 2023
  • Baytown, TX

This wasn’t the experience I was expecting as a first time home buyer. So truly, as a first time buyer, it’s disappointing. The only good thing about it all was working with the salesperson. Amanda was friendly and responsive. However, a rocky start with the lender as she was completely unresponsive. It took a couple weeks before I was told she wasn’t with the company and had to begin over with someone new. So overall, wouldn’t recommend. It felt rushed and when final walk through date arrived, it felt deceiving because I was told some issues that the home inspector found on his report had ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Plan not suitable for large mid-size SUVs and beyond

  • Elton D.
  • Verified HomeBuyer
  • June 06, 2023
  • Round Rock, TX

Hi Team - We purchased a Cerasi Plan and have verified with multiple trials that the garages are not suitable for owners with large mid-sized SUVs, Full size SUVs and Trucks. The root cause of this is the cosmetic divider which creates a two door garage instead of a single one door garage. We have verified the experience with multiple owners of the same plan and all have the same feedback. - Elton

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • May 13, 2023
  • Henderson, NV

My overall description of the house would be shoddy workmanship. I am regretting the purchase more each day. Getting repairs done is a long term nuisance and dealing with the HOA is a nightmare.

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Great environment but no responsive person

  • Anonymous
  • Verified HomeBuyer
  • May 09, 2023
  • Princeton, TX

The homes are not built with very high quality materials and they haven't installed with care, if you miss something in your home orientation, it's probably not covered by warranty and it will be your responsibility. I had issues with carpet and floor installation and they are not covered by warranty and I have to hire some people to fix my brand new house carpet.

Total Score 2


Quality 1

Trustworthiness 1

Value 4

Responsiveness 3

We are finishing building the house but getting little to no response from those engaged to repair

  • William R.
  • Verified HomeBuyer
  • April 25, 2023
  • Punta Gorda, FL

Would not be coerced into closing until house complete with just a few items to clear. We experienced no baseboard, no electric in areas, no glass in shower door, missing door handles. On and on. Too much pressure to get money in the bank for executives.

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

House Condition at Closing

  • Revocable Trust Agreement of the a.
  • Verified HomeBuyer
  • April 18, 2023
  • Wimauma, FL

Home was a mess.. floors were so dirty, notch for front door lock was off causing door not to lock properly, many floor tiles without mud underneath (hollow sound), lanai light covered by drywall, electrical outlet in attic missing, garage floor has deep embedded lines in concrete, 2nd lanai light not connected to truss (couldn’t hang fan), poor overall craftsmanship

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Narrow Reviews by Area