Lennar Reviews

Finding out that Lennar didn't run the gutters past the side entrance door,( in the villa's) has more people angry and disappointed than anything I have heard (including myself). IT MAKES NO SENSE NOT TO RUN THE GUTTER AN EXTRA 30 FEET AND THAN FORCE THE HOMEOWNER TO SPEND $500 TO HAVE IT DONE, IS BAD BUSINESS, DISAPPOINTING AND EMBARRASSING. Its the first thing I comment on when someone asks me about my new Lennar Home. Lennar also doesn't "seal" the granite counters, again forcing the homeowner to do it themselves, which again only makes us feel like Lennar was just trying to cut their costs and put it on the homeowner. These are "no brainer" items that a builder absolutely should be responsible for. It shows that Lennar doesn't have much class and doesn't look out for the homebuyer. You all really should fix these two items, at the very least. There's more.... but I'll save it for another form. ... More

Make sure you look at every little detail when doing walkthrough.

The Lennar experience can be broken into a couple categories: buying and construction. The buying experience was frustrating and unprofessional. Our home delivery was delayed by 6 months, and the permit process was out of Lennar’s control, but the communication breakdown was unprofessional. We changed our point of contact four times, and were left in the dark unless we reached out for updates. We could anticipate that the home-building process may get pushed to the right, but the lack of communication was downright awful. The lack of communication and misguidings by Lennar was infuriating. Once we moved into our home, the quality of Lennar’s work was found to be objectionable. We are generally low maintenance and understand that some issues may be more annoyances and everything will not be perfect. Construction is not perfect, and good and even subpar workmanship is expected. Within three months of moving in, we had every trade back in the house to address warranty request items. But the cherry on the top was the leak found from our master bedroom bathroom. This confirmed whatever quality control and quality assurance process in place is a failure. Lennar’s value of “Why Buy New” states to “avoid immediate maintenance, struggle with time consuming repairs, uncover ignored and hidden problems.” The leak clearly serves to undermine those values. On top of these above mentioned items, the frustration grew because we have two boys under 2, so aside from this being a professional issue, it’s a personal issue. The warranty department has been a breath of fresh air. A couple managers did their best to give us fair compensation based on the experience we’ve encountered. But the buying and construction experience is not something we would want a homebuyer to go through. Spending as much as we did on a brand new home, we did not expect this from Lennar. ... More

Expensive for the quality of workmanship

The home and value of the home is good. The people. We worked with are lying sacks of scum. They didn’t explain the Master HOA. They lied about a pool and clubhouse just to get us to buy. Good home, dishonest workers!

How condescending and demeaning the loan process was. How I thought I would be getting certain things in my home and didn’t. The poor craftsmanship and cheap materials from which the homes are built. The lack of security on the construction site during construction and after.

Don’t hold there trades to high quality standards of craftsmanship. My backyard is so lumpy & ungraded my I almost sprang my ankle when chasing my kid around the yard.

Bought from across the country wasn’t able to be there along the way. A lot of qc issues from slanted walls, terrible paint, non existent cleanup. Pretty disappointed with the build compared to 2 others we have built

I just do not even have the endurance to go into it. Paid a lot of money for a new home with numerous fixable issues. It is a great home, it has a lot of great features and very high quality materials—craftsmanship has flaws that could have been avoided but more importantly could be fixed if Lennar would just stop making excuses. The part that disappointed me most was the horrible customer service, failed transition and zero welcome by Lennar into our new home.

Previously Lennar used to build nice homes with utmost quality, ever since 2 years I see very poor quality in materials and workmanship.

Materials it was fine but the only thing im not satisfied is the insulation ( its not insulated well. I can hear my daughter and my Son in the other rooms talking ,just talking. Who build it? Some of the base boards are not tight! I address that but they said it will get better in time. The kitchen cabinets are i think is too high. I know its according to plan, its ok. The garage door has gaps on both sides , the closets down stairs was too small , they were like laughing when we address that and they dont believe me until i send them the pictures ( in the manager did not look into it while they were building it and thank God they fix it but i think the room become smaller . The Aircondition vents : the air flow is not equal on all rooms , the master bedroom aircon vent is noisy. When we were checking the house one day and i found that why the water faucet is in the PATIO BESIDE THE GAS OUTLET! I called the building manager and he said its normal to be in that place but i went in the model house and its not , its outside the patio, he still ignore us. Luckily i talked to the asst Manager during the walk in And he agrees with me and Fix it for me. When we are talking about the closet The Manager said they had interns doing the build, i think they let this interns did the job in the house, and we notice while we are visiting the house after working hours , we noticed that the other house around us is almost done but our house i think is behind , I think they rushed to build the house and did not even check everything if they did it right. They oversee all the stuff i mentioned. And also when we move in the aircon control was not working. The washer dryer outlet was messed up , i ended up buying a new dryer because i dont know that i have to let them know the dryer is not heating , i decided that i think when we move in the movers messed up the dryer so i consulted appliance tech and they said heating coil is damage thats why i baught a new dryer . I found out that there is not enough power for the dryer when i complained to the dryer company that the machine is not heating up . I believed that my old dyer is still good , i complained to the manager and he said i cannot get a refund since i did not called them about it( how do i know !!) . They did not tell me that “hey if your dryer is not heating call us” if a normal person like me dont know anything abt electricity do you think i will them ? im focused that the dryer is not working not the electricity !! That would a normal person will do ,right? I think the Building manager did not do his job well. At least the Asst Manager understands what our concern was . Please let my complains reached the higher people . Im sorry they build the house like what we saw at the model house i mean everything in the proper places , and also why are the walls not painted the same way like most of the walls are base paint , the other areas are semi smooth. thats not what we saw in the model house. ... More

Shortly after move in we discovered that our master shower had two shower heads installed too close together to be useful. Reported to customer care and they admitted it was a mistake but refused to move the misplaced shower head. Went up the chain with no success. Then our sales rep got involved, and eventually emailed us that Lennar would correct the mistake. On contacting him to find out when the work would be scheduled we were advised that Lennar had changed their minds and were again refusing to correct their mistake. No reason given, just a solid refusal. I asked Michelle Tucker (sales rep’s boss to come and take a look and explain why she was refusing repair, but never got any further communication. Worst experience we’ve ever had with any of the 10 new homes we have bought over the years from various builders. DO NOT TRUST LENNAR TO DO THE RIGHT THING!!! ... More

Very poor workmanship on interior doors and trim work. This visual deficiency makes you question the workmanship you can’t see.

As today , they did not fix the issue that I have with the front of the house. No one is willing to do the job right .It is a messy job

Never can get an answer from someone. They always have to ask someone else. Repairs are very slow to be fixed! Neighborhood needs to be taken better care of.

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

A lot of problems and no answers.

The company is lax in addressing issues. I bought a bigger house model because it would have closed earlier and that never happened. The Customer Service/Repair guy in our development is way over worked with unrealistic expectations by the company. This is not a customer friendly business. My sales guy was awesome and the company expected him to fix all my concerns which was way beyond his scope, Very disappointed.

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

First off, I’d like to make it very clear that the following team members with Lennar have been phenomenal and are NOT the focus of this review: Sales Department, Loan Offices, Title and Closing, and Site Construction Manger. These have all be a great crew to work with and I do not want anyone to think ill of them. They have done everything in their power to deliver a quality product in a timely manner (ahead of schedule) to my family and me. They cannot be thanked enough. Sadly, the focus of the negative review is on the customer care field representative. He has been a disaster to work with and my family is not the only family to be played by him like this at Oxford Square. We and many others have had work orders open for months that have gone unfilled. These range from minor things such as missing trim pieces and cabinetry repair to slopping floors, and faulty CAT6 data writing. To date, our work orders have been open since December. We have had him visit multiple times to verify that the work needed attending to and he has left saying he would get the right people lined up to take care of our concerns. However, his follow through is horrendous and even possibly negligent. We still have multiple items of increasing severity that need addressed but he has yet to contact us or set up a workday for us to have the crews come take care of the deficiencies that need corrected. So far, I have wasted one day of paid time off to be here for crews that did not arrive. Prior to our last scheduled workday, I called to confirm that he and his crew would be here on February 14th as they previously advertised, and we agreed to. When I contacted him, he told me that the workday was canceled because his iPad had crashed four weeks earlier and he had not scheduled anything for us. It is now March 9th and our work order since last December remains unfilled and growing. I am thoroughly dissatisfied with this field representative that does not take the time to either schedule things in a timely manner nor keep the homeowners informed when plans need to shift. This is truly a shame. The community is quite lovely and in an ideal setting with brand new schools and walking trails. Sadly, the customer care team is failing to live up to their end of the contract by not correcting the deficiencies the home owners experience with their properties as outlined in the sale contract between Lennar and the purchaser. ... More

I took the time to write a long review and due to a not so nice review it was not published. So this is my second attempt will see how it goes. Im not impressed with the quality of work on my home. They used cheap products. I will add all buyers should be told they only give you 20 feet of grass in the back yard. Very disappointed in Lennar.

After living in the home for a few months we have found the level of craftsmanship to be below average. The yards they put in are already weed filled and we have had landscape companies advise the sod needs removed the soil needs treated and yard will need re sodded if we want to have a lawn however they stated that with the neighbors lawns being as bad and worse than ours it’s going to be a never ending battle. Also, the drywall finish is a joke. We have removed all ceiling light fixtures and use only lamps because the ceilings are an embarrassment I hate to even have people in the spare bedrooms it’s so bad. We also had a company come in and fix all the nail pops in the downstairs (we did this within the first month because it was so bad). We were aware we purchased a tract home and knew the quality would be less than any custom home. However, never did we think it would be this bad. I would also tell new buyers to be very aware of the “deals” advertised we purchased a home that met all criteria for the “summer deals package” and once we had a agreed on a purchase price we were then told we would NOT be given the advertised “deal” which is very frustrating as neighbors received this deal and those homes did not even meet the criteria. I have reached out numerous times to try to get an explanation as to why we were denied these incentives with NO answer. It’s very frustrating. When you see them advertise “Everything Is Included” that is absolutely not the truth. Believe me. ... More

Get everything Lennar promises to you in writing.

Poor tile work. Cheap paint and carpet. Fit and finish work awful. The smart home features are nice, however I've been informed that they are not included anymore.

When we purchased in October of 2018 we were told community amenity would be completed by November 2019. Now we are told that Lennar is negotiating to re-purchase the development company which they sold last October because new developer now says they will not complete community. Stalemate has been going on for at least three months. No date provided for amenity completion or even a commitment to build at this point. Unacceptable performance by Lennar.