Lennar Reviews

The home buying experience was very frustrating. Our home was delayed by 4-5 months while other homes on same street that contracted 3-4 months later were finished earlier. Compared other homes we’ve had built, It appeared that Lennar just slapped stuff together so they could close. Now we have to deal with it through the warranty process which is inconvenient. Examples are broken window, front door doesn’t line up with hopes drilled, no hardware on the door, island 3/4 inch lower on one side, floors stained, no address plate on outside, and I can keep going. We spent alot of money to move here and bought a new house so we wouldn’t have to deal with this stuff. We were told many things were on back order but when we called the distributor directly they had no record of an order being placed. I will say the warranty department has been responsive and Nekol does a good job. Our comments are consistent with the experience of every homeowner we’ve met. The bottom line is we would not buy from Lennar again, ... More

Will not be buying another home from Lennar with the current market. Not a buyers era

Not happy at all return the house I would

This is my third Lennar Home, the loan process is not that great. And the overall experience is satisfactory.

Closing delays, could not find out what the cause was. Reached sales manager and got the usual answer, everything is blamed on COVID effecting supply's. Everyone I spoke to appear to be following a script in answering my questions. Finish work is below average, crack in garage floor (told it was normal) at first walk thru. Large gaps in crown molding and base board corners, caulk is already cracking and I will need to repair. (Lennar's answer as always is its in spec) The upstairs HVAC return air duct was not installed at the time of the first walk thru, completely missed by construction manager. Banister splintered, stain from banister spilled on stair carpet, and on and on. After closing and moving in we discovered large gap in front door seal, still being worked on. Kitchen Cabinet is coming apart in corners, small countertop front left corner broken and appears to have been glued back on in an attempt to repair. Water meter box missing, HVAC system lines entering house are not sealed/covered. Paint is very thin and not washable. All interior door hinges were missing screws. Large gaps between molding and cabinets (all). The media cabinet is a joke, not usable as installed, only two cat 5 lines installed, one in living room and the other on the wall next to refrigerator. Builder would not install additional cat lines. Options that had been added, but could not be deleted were very expensive. HDMI cable and electrical outlet mounted on living room wall 65 inches from the floor, $800 option. Under counter lights $1400 option. All builders in this area add items at ridicules prices. Take it or don't buy. Our previous house sold quickly and we were in an Air B&B, furniture in storage for 2 months, other wise would not have closed. I'm 75 years old and did not expect to do all the finish work and repainting needed in a new home. I will say, so far Lennar's customer care (warranty) people have been helpful and pleasant to work with. ... More

The workmanship and cleaning is not good as expected, the design changes were not informed and when asked, no good responses. Lot of gaps, nail spots in wood works, didnt provide a great feeling of job well done ! .. The trust about the builder went down !

Lennar does a good job of informing you of the home buying experience: no changes, no alterations, no need to haggle over additions, etc. You get a walk through of the model home which was mostly, but not totally, identical to the finishings and workmanship of your soon to be home. The selling agent was very friendly, knowledgeable and overall helpful through the process. The mortgage agent, although we didn't end up going with them because of other issues, was quite good and would even consider using them in the future. The construction manager was rude, but has an understandably hard job. However, the construction of the home was difficult to watch, from preroof all the way through completion. The "rough it" crews, sure are rough. The workmanship and quality of framing was subpar and I know this is a "builder" quality home, but just know that it REALLY is. No getting around that. The plumbers and electricans make quick drills through the house to run electrical and plumbing often leaving behind mistakes that get corrected with 10 or more stud guards. When these issues are pointed out the standard answer will be "this is all passes inspections". If you know this going in, it's still hard to see. You want your home to be perfect and although you're not seeing these things when it's finished, you know they are there. The drywall and finishings are fine, but very cheap. The trim was embarrassingly small for the size of the home, the appliances are lower end and the lighting is basic. The wall color wasn't our taste. I think Lennar should improve on the styling and design of fixtures etc. They don't have to spend a lot to get something more modern and in taste. But again, we knew all this when we purchased, it was still hard to stomach even though we knew about it. Overall, it really is a 2 star. Not absolutely terrible, probably a good purchase, but hard to stomach when you're paying thousands of dollars to change basic things that could have been changed during the building process. I think if they invested only 10% more in the design of the home and allowed some small changes on our dime, like wall color and cabinet color, allowing us to insulate the garage, etc. it would have made the experience at least one star if not two better. ... More

Closing was pushed four times due to labor and material shortages which is understandable but they were only concerned about their ability to close on their schedule and had little or no concern for our schedules as we were flying in from out of town to do the final walk through and close We spent lots of time and money changing flight and hotel and rental car plans. I would not buy. a other Lennar home due to this experience. No options for anything. We are building our new home in Babcock ranch with another builder

The week of closing was the most stressful week of my life. When I came for my walk through it was clear that no one on the Lennar side had even went inside for a minute to check things before I arrived. I was there for two hours pointing out issues. I have two young children and I was on my hands and knees feeling the stairs and felt dozens of exposed staples. If my daughters were walking on the stairs they would have gotten hurt. I was told it was that way ON PURPOSE. The whole inside of the house was painted white when my contract started it was a different color. I was told three different stories of what happened. In the end I was given $1000 back to help pay for the painters I hired to paint the whole inside of the home. Finally on closing day I went to go pick up my keys. It took half an hour for someone to give me to them and the building was so far from my house it took an hour to get home. When I finally arrived at my home, with two cars full of items, the key I was given did not work to open the house. It was already after hours and no one was available to give me my real key. Because of that I had to put my items inside the home knowing that multiple people at the company had access to go inside . The next morning someone came to fix the issue and they didn’t even have everything they needed to fix it. It took almost 2 weeks to get a key that worked on all the doors. It was so frustrating, the experience I had was horrible. I felt like there was no Customer Service. It felt like they built the home way too fast. And I felt like I made a gigantic mistake in buying the home. Luckily, they have fixed all the issues that I have found inside my home and I’ve been very happy in the home now that I moved in. I wish the closing experience was better but I am happy now that I purchased this home. ... More

I would never refer a friend to Lennar...NEVER..or a realtor...the only good experience I had was the walkthrough with Octavio the warranty guy he was amazing and made me feel so much better

We had lots of issues…during framing we saw missing walls and closets. Holes made in the subfloor as well. After move in, it’s been a constant battle of fixing roof leaks, plumbing leaks, and workmanship issues. We wish we never bought this house.

Lennar is a great company to work with during the building process, however, after closing, it's difficult to get ahold of anyone in Lennar to resolve issues in the house. The tech support department Lennar contracts with (Lumiere) is phenomenal. However, we had some issues with the home (still unresolved) and our concern keeps getting passed around. There's too many people working for Lennar with no clear contact or who to direct issues to. No resolution yet at the time of this review.

Have couple of issues, lennar want me to do a zoom call. Should send a guy to address issues which are minor instead of having to make time for this.

Unfortunately many things in this home feel slapped together. The decisions made on things like where to put the pocket lights and where to position the AC unit show just how much the building team is thoughtless in their approach, which makes the home feel ... clunky. The materials used are the cheapest possible. From decking material that my child regularly gets splinters on to paint that literally rubs off when you get the wall wet, I would not say the quality of materials stands up to the price tag.

Very disappointed with solar. 3 months after moving in and solar not activated. Lennar tells me that I need to call Sunova and XCEL. None of my neighbors who moved in at the same time had to call anybody and their solar was activated months ago.

Very bad experience with our sales rep. No understanding of customer service. Luckily there is good customer support and great contract manager site.

Was very disappointed in my newly constructed duplex. I have had my previous homes built and never had any of the issues I had with this purchase.The positive aspect is that customer service has been very responsive in resolving the issues

The folks that are actually running the job sites do the most to correct the issues as they come up and from my experience with Lennar they will come up.

You will be forced into using their lender. Inspect the home as often as you can during construction.

Zero transparency during the build. Build was months behind. Closing was a disaster. Quality was very poor for the price Only saving grace for Lennar has been the warranty process, to which they have been very responsive.

I just want people to make sure they do the inspection correctly and not to sign until everything is fix. Especially the floor.

Many times they seem to take advantage of the situation and it seemed they were doing their best to make me lose my money. I had a bad time in those moments.

So the buying process was pretty smooth. My sales rep was Matt. Very helpful answered whatever questions I had. Only issue was I was sold a house that was supposed to have a pretty big backyard but when it was said and done the driveway was really long and the backyard was tiny. By then it was too late to wait for anything else. Plus they picked the poorest rated hoa for the neighborhood.

trust but verify

Many things in finished after I moved in. I constantly had to address un finished issues in the home on numerous occasions. This was a very frustrated experience. However, my closing was very smooth.