Lennar Reviews

Buying a Lennar home was a frustrating experience from start to finish. Closing was delayed, and the house wasn’t ready for inspection — the HVAC wasn’t installed, and the gas wasn’t on. Basic features like light fixtures, cabinet pulls, and lawn irrigation weren’t included, which is disappointing for the price. The yard is thick clay with no topsoil, causing drainage issues and sod that struggles to take root. We also faced a significant problem that Lennar refused to address until the city got involved. In hindsight, I’d spend a bit more on a builder that stands behind their work.

Everything we were told was not actually true! They stretched the truth about all costs & bills, including insurance. Flood insurance & work that needed to be done before closing! We spent over $1,000 just to fly down for walk through which they said all work would be done before we move it & it was a waste of our time & money!!! Nothing was fixed before we moved in!!!

My house has many cheaply and sloppy done workmanship. Chalking is messy in many areas, clay sand under the appliances in the kitchen, countertops are not the best quality you would expect from the price I paid for the house. There are no towel racks installed in the bathrooms, which should be a standard item in every home purchased. The floor quality is not the best either, the carpet does not have proper padding underneath, a must for getting the best wear out of your carpet. The houses in Blue Ridge Village are being built too fast and good quality is missing.

No TV No Mail No Internet. Been almost 2 months, I Would not recommend Lennar to anyone.

Poor quality materials and construction

The start of our home buying process began smoothly, with a virtual tour and quickly finding a floor plan that was available and fit our timeline. Everything after that went downhill. We had some trouble communicating the specifics of our loan information with our MLO, primarily the fact we wanted the house in both our names, and some other key details around the cash to close which were not addressed until the last week before the holidays. Our sales rep, Lee, was hard to get a response out of for a while until our closing. We closed the day that the snow storm hit McKinney and no one was there to turn our water on, or help in any way outside of handing me my keys. Lee even had the gall to ask us how we figured out to do this ourselves and if we would be willing to help another homebuyer also left out to dry because of the weather. Tip: if no one is coming in to work; let your buyers know so they can adjust their plans and not put them or anyone else in danger. Or don’t shut off the water the day before someone moves in. It was also never communicated until days prior that our closing would be all virtual. That would have been VERY nice to know ahead of time as we were located in two different states until the day prior. ... More

We purchased our home for $152,000, and while we were excited about the process, the lending experience was a nightmare. Despite being extremely responsive, providing all requested paperwork within 30 minutes, we were repeatedly asked for the same documents over and over. They even required us to write unnecessary explanations for paperwork they already had, making the process frustrating and redundant. As for the home itself, the quality is hit or miss. The paint chips easily, and the flooring feels cheap and low-grade. On the positive side, the stove and oven are nice, but that’s about the best feature. Be prepared to fill in your own sod, as they only provide about 15 feet from the house, leaving large patches of dirt. Overall, the experience felt unnecessarily complicated, and the home quality doesn’t fully match expectations. Would I buy from Lennar again? Probably not. ... More

Very nice when you expressed interest in a home. After offer accepted, customer service disappears all through the close of the home. No one returns phone calls. Over promise under deliver. Sales person answers her phone when either at the gym or cleaning home and cannot assist. Did not receive gate remotes until eighth day after close. Would not and will not refer Lennar Homes to anyone.

Poor communication during home buying and than nothing after. But in a claim because piping is backwards and nit up to code, so instead of fixing the issue correctly. Lennar wants to take a short cut which will affect my whole hot water throu out my house.

I have faulty appliance and not been replaced till now. Its been more than 2 months now after I report. So bad quality appliances and response from the representative was pretty bad

agent is not as responsive. Wish he would make the effort to help with getting the proper house. in the end, we thought we got a good price but just learned similar model is $100K cheaper. Not happy at all!!

Lennar is primary controlled by Vanguard, Blackrock, and Fidelity. Investment companies, whose goal is to sell as many units at the lowest quality to gain lowest cost to drive up prices of housing. The home we are in is overpriced by $200k for the quality installed.

Despite promises and numerous requests, only a few photos were taken during construction. The final inspection was a disaster. The sales person was not present at the final inspection, nor was the construction supervisor (we were informed he had several inspections that were scheduled for the same date/time). Lennar is driven solely by the schedule to close to satisfy upper management directives....work is done with the approach of "it's good enough, let's move on to the next unit". The warranty department is presented with a list of items to correct....items that should not have passed the construction phase. Closing docs needed to be revised several times post-closing....I had selected the Venmo option for any potential refunds, yet refunds were sent by check. ... More

The final walk through was chaotic as the superintendent rushed through many issues. We didn’t have ample time to inspect the major issues and only in out when moving it. But once the problems submitted they were handled in a timely manor.

We moved in just before Thanksgiving and have had two floods (one due to damaged underground drain and one due to builder installed washer). The warranty process has been slow and tedious. Additionally, I feel like the pre closing inspection process was designed to overlook items. All "cosmetic" matters (paint issues, touch ups, cracks, etc) walk through person says "I have this", then we move in and there are paint issues everywhere, cracks everywhere (eg crown molding, cabinet molding with 1/4" + gaps in several spots). The response I got before closing was "initial walkthrough was the only opportunity you had to identify issues, we won't close with any open issues and we won't address cosmetic matters after closing.". The entire walkthrough process was sneaky at best, unethical at worst. Add to that issues between post office and builder relative to mailbox keys and it has been a suboptimal experience to sta the least. And at each step/complaint the response is essentially - too bad. I would be hard pressed to choose a Lennar product in the future and certainly wouldn't recommend to anyone else because quite frankly I don't trust the process and I am skeptical if the quality is anything above what a far less expensive builder would provide. Add to that a complete lack of empathy (first floor in thanksgiving day, second on Christmas day) and I guess this is just the new business world. ... More

My purchase was initially scheduled to close on November 8. I was finally able to move in on November 13. I had to stay in a hotel for two nights, but new clothes because all of mine were packed. I also had to pay the mover storage fees. My sales agent was off on the original closing date and could not be reached. She never informed me the house would not close on November 8. In addition, she failed to put the title in a trust as instructed. On November 8, I scheduled an appointment with Comcast to install my internet. I went to the sales office to get a key to let the installer in but they wouldn’t allow it saying I didn’t own the house. I met with the finance guy two months before the close and he preapproved me. He never told me there were any problems until a week before the close and then began to barrage me with requests for more information, including requirements to get automatic withdrawals from my retirement accounts which, of course, take several days to set up. In short, my sales experience with Lennar was horrendous. They failed to properly title the house, treated me like a vagrant, were unavailable at crucial times. I love the house but Lennar sales and finance leave a lot to be desired. ... More

The sales person I bought the home from retired and left me with no one to ask questions. When I tried to find answers., I would be routed several times before someone knew the answers. The person that helped me the most was the loan person. The loan person was very helpful and patient and I give him 5 stars. If it weren't for him, I probably would've walked away.

The start of the process was great, the sales team and mortgage group did an outstanding job (great communication, attentive to questions and concerns and just a pleasure to deal with). The walkthroughs were ok, a bit rushed and even items pointed out prior to the walkthrough weren’t all corrected (some weren’t corrected after the first walkthrough, and were rushed to correct just prior to closing), because of this several items were missed. The warranty group, although they are polite, they did not address the issue we were having and even closed the warranty ticket after an escalation request was made…that is poor customer service. It was clearly communicated with the warranty advisor that we disagreed and wanted to see the data on why it was denied, instead they closed the ticket. If they showed that our request was wrong and explained why, we would have accepted that, instead they closed the ticket. As far as the neighborhood is concerned, so far it is good, my only complaint would be to make the HOA/Clubhouse structure easier on the homeowner (having to access 3 or 4 different websites and payments to each is a nightmare…if you can even get access). It’s a shame because Lennar had the ability to get a great review but they choose not to. Overall, right now, I can’t say I would recommend Lennar as a builder, but I would recommend the Angeline community. ... More

We bought our first starter home from Lennar some years ago and had a positive experience about it, so we thought “why not” when we received a call from the new home consultant about the availability of a lakefront property at Northlake, a community four miles from the Sacramento Metro airport. We couldn’t be more wrong! Sales – I am one of those buyers who was willing to pay more for upgrades. It is apparent that Lennar cared more about how they got the job done quickly than customer satisfaction. There were either no or very limited upgrade options to choose from - cabinets, countertops, backsplash, you name in. Imagine you just spent $800k on a house and were told by the builder that “too bad, we couldn’t offer this or that” even when you were willing to spend more. More accurately, “we do offer this or that in our El Dorado Hills development [where the million houses are built]”. Awkward! To be fair, those New Home Consultants were pretty responsive during the pre-sales phase. However, there was no “warm” handoff from Sales to the Mortgage/Loan division. The unspoken words to us were, “sales completed, next one in line.” Mortgage/Loan – Imagine you were approached by the builder’s loan department who gave you 48 hours to submit electronic a long list of documents but your questions to them went unanswered for a week. Of the list of requirements, one of them was concerning your reasons to buy the new house and your plan for the old house. We were scratching our heads thinking, “we have just submitted other required documents showing that we have enough money in the bank to buy the house outright and we have enough cashflow to afford the mortgage and that’s not enough? We have to write an essay to stroke your ego too?” We seriously thought about walking away at this point until some higher up personnel stepped in to smooth away the outrageous ask. The House – While inflation is real and your money may not go as far as it used to, having just spent $800k on a house it would not be unreasonable for us to expect the community plan to be well thought out, the amenities inside the house to be well positioned, the craftsmanship to be meticulous, correct? Wrong! In a community where my 2,700 sqft house would be considered small, it is hard to imagine I do not even have enough street parking space for even ONE single car in front of my house. Never mind family and friends, we will go to your house for holiday celebrations from now on. Driveway is 20 feet in width, a few feet narrower than driveways found in many older houses. Imagine trying to park two SUVs or pickup trucks on your driveway. Landscaping comprises of low-end mulch which covers 90% of the front yard, with a whopping 8x10 grassy area to help builder check off the box. Prior to our first walkthrough, we had already informed the New Home Consultants of the observations made, including a dented garage door, chipped concrete front porch entry, a couple of damaged eaves, sloppy stucco walkthrough and low. By reporting these concerns early, we thought the builder would perform some fixes to make our fist walk-through a more pleasant experience for everyone involved. Needless to say, they did not. In fact, some of the concerns were not even addressed until a week after the final walkthrough. Interior walls and ceiling were painted with white paints throughout the house as no option was available. We ended up spending over $6k to repaint the house into the preferred colors. Electrical appliances consist of mostly soon to be outdated GE models, which speaks volume to the builder’s priority to save by buying things in bulk as opposed to putting customers first. The range hood that came with our house looked good on the surface but a simple Google search informed me the unit had a low CFM. We ended up replacing it on the 3rd day after we moved in. We found our structured media enclosure “conveniently” mounted on a wall behind the laundry room on the 2nd floor, which makes receiving good WiFi signal difficult throughout the house. Our house has three bedrooms. Each bedroom, even the one in the master suite, has only ONE single robe hook in it. AC unit in the master suite is super loud; it wakes us up in the middle of the night over and over again. Final Thoughts – We do want to give credit to the home care (warranty) team as they have been very responsive to the requests submitted. The construction supervisors we interacted with seemed honest and transparent, admitting to us thoughtfulness and customer satisfaction oftentimes took a backseat when profitability was the company's only mantra. Maybe we should all develop a Lennar-like mindset. Why use towel racks/bars when we can get by with a single robe hook? Hairline crack on ceiling and drywall on Day 1? No big deal, we can revisit that a year from now! Scratches on brand new bathtubs and cabinets? Breathe and know that they are still functional! Chipped bathroom and kitchen tiles? Congrats, you have 20-20 vision! Broken outlet covers? Don’t focus on those minor things, silly! Lakefront homes but no direct access to the lake? That’s what makes Lennar a unique home builder! Onto the million-dollar question: Would I recommend this builder to others? Yes, to the priests as they are more forgiving than most. Or to HGTV, as they like to tear things down and build back better anyways. ... More

Not the best experience purchasing a home with Lennar. When I decided I wanted to put an offer on my home they would not allow me to because their “incentive” was to close on as many houses before the end of month. This was a Friday and the new month started on that following Monday, so instead of allowing me to put an offer on the house for the sales price on Friday, I had to wait until that Monday where the price increased by $30k. Extremely frustrating and honestly ridiculous! I loved the house and the location so instead of walking, I decided to purchase. My final walk through before closing after the blue tape was the worst my realtor had ever seen. Dirty counters and floors, carpets with red dirt mark from workers, marks on the wall, poor quality of work throughout the house after a “cleaning crew” and painters had been through so it would be walk through ready. Things that had been taped off previously were not corrected, it was bad. We ended up going through the whole house and adding blue tape again for repair and paint so it would be corrected by the time I got done with closing which is what I was ensure by the supervisor. Long story short, several areas that I taped off during both blue tape sessions were still not repaired and I just had to accept that. I do enjoy the house and the location but still not content with quality I see throughout my house now. I will be submitting tickets with Lennar for areas needing repair and will see how they respond. When you buy a brand new house, you want it to feel brand new! ... More

Honestly for a new home it wasn’t the worst but I definitely had to stay on top of things after moving in. They missed a bunch of stuff. The contractors they use are garbage. When putting in tickets to get things fixed that they messed up on or didn’t do it’s like pulling teeth.. had to put multiple tickets to get things done. Horrible customer service. Even the guy who is suppose to take care of things talked to me like I didn’t know anything and I had to put in another ticket just to get him to fix it.. they ruined my lawn and only half fixed it and told me they weren’t going to fix it after it was there fault to begin with.. told me to water it more when the grass was already dead.. in stage 3 water restrictions and gave me a 900$ bill cause they wouldn’t just fix the problem. I’m still pretty pist about it.. ... More

The Good: Lennar is a quick builder. The Bad: The home quality is not the best. There are some things done great, like the master bath and the gourmet kitchen. However a gourmet kitchen consist of a gas range top and a stainless exhaust hold. And the gas top was left unmounted and slid around the first time we cooked on it. Had to have that fixed properly. Understand these are spec homes with a 40 day start to finish turnaround. As you can imagine, this is a quantity over quality home build. Make sure you order your own home inspection prior to your first walkthrough before closing. It’s $500 well spent. Lennar will not tell you what is not correct in your brand new home. If you don’t see it or point it out, Lennar will gladly sell it to you just the way it is. Broken or poor quality. They will gladly sell you a poorly built home. You will have to pay extra to have your garage painted after you move in. That’s not optional. You will have to install your own towel and toilet paper hardware in the bathrooms after you move in. Lennar doesn’t supply those either. And no mention of that when purchasing. A first for me. The drywall finish and wood trim craftsmanship is terrible. We found lots of areas that needed repaired during our walkthrough before closing. The Lennar project manager for our home walked through our home for four hours and taped the areas of repair or replacement. After moving in we realized that the tape had only been removed and most of the repairs were not fixed by the day of closing. So we have had three rounds of repairs after we’ve moved in and still ongoing. Pre home inspection revealed the attic insulation had areas with 4” of insulation. Had to have contractors come back to spray more insulation. The concrete finish in our garage is horrible. Lots of divots, lumps, gravel is almost sticking through the finish. Lots of cracks in the floor. Crack across the main foundation footer at the garage door entry. The sidewalk your door is the same. Terrible concrete finish. And they broomed the finish different directions on the same sidewalk. The master bathroom shower tile had lots of areas with no grout. Lennar sent someone to fix. The halfway did it and left smeared grout all over the tile. Had to go back and wipe everything down before it hardened. Back patio concrete was not finished at the screen door and there was large opening along bottom of door. Lennar sent someone to fix. The basically took cement and filled the gaps. Now the concrete looks patched and poor quality. The bottom of the screened porch where it meets the side of the house had about a 1” x 4” gap that was left open for snakes and bugs to access the screen porch area. Just terrible quality. The dormer window glass over the front porch was left broken. Had to have someone replace that. Pay attention to the electric, light switches and electrical outlets. They are placed in the most odd places. Some light switches in our home were place 2 feet from the door. You have to feel around in the dark to find them. The electrical plugins are randomly spaced on the walls. About one per wall regardless of wall length. So not very user friendly to use if you want to conceal electrical chords. There are 6 lights in the kitchen operating from one light switch. Lennar is installing the absolute bare minimum switches and electrical outlets. When you open the electrical breaker box, you will notice there’s are more blank spaces than used spaces. That’s because they installed bare minimum electrical devices. The 11’ x 17’ screened porch had one electrical outlet. Horrible design. Ceiling lights are minimal. One 4” glad LED in all rooms except kitchen. The living room has one 4” LED in the middle. The lights over the kitchen island are not spaced evenly. So you can’t change out the 4” LED to a nice pendent light unless you have the lights relocated. I think the minimum lighting is installed so you can’t see all the horrible craftsmanship during your walkthrough. The heat pump piping is installed in the master bedroom wall and the pump outside the window. As you can imagine, it is loud and the pipes vibrate in the wall. Absolutely horrible design and location. You will hear the noise as long as you live in your new home. And Lennar will not allow any change to the plans or equipment location when building. The walls and ceilings are all one paint color. Gray. That’s all you get. Both garage doors had to be readjusted to close gaps. My advice, don’t mug a Lennar home. If you do, get a home inspection before you close. Ask to see the building plans and make sure everything is where is should be. Be prepared to spend alot of extra money after you move in to upgrade all of the lights, paint, and else upgrades to make your home how a normal good quality home would be built. Be prepared to settle for less in a home, and to pay more for less. Personally, I would never recommend buying a Lennar home after our experience this year September 12, 2024 up until today November 14, 2024. If I could sell and move without the burdens, would do so today. Do your homework for different builders and compare quality on the quality and craftsmanship between builders. Read reviews and assume you might be the next buyer to experience the nightmares. ... More

Its about what you would expect from a new build these days. They rush and hire whatever subs are cheapest for the budget. people get paid by working fast, not better. and so theres lots of errors or crappy workmanship garage still had dent in it. they painted front door because it had a dent, but in doing so got some paint on the door handle. Staples in the carpet sticking up everywhere. sharpie on the slab beneath rising to the top of our cheap flooring as blue marks. Floor had some scratches we missed. the cheap flooring also bubbled up some or wasnt stuck down good in some spots. nail pops everywhere. they closed doors while paint was still wet and so you can imagine how that played out. the railing in the stairway is not sturdy bc they screwed up and had to move it a couple times. think thats it. family is happy here, but its what you get with these big builders. they skip on quality to get productivity. its makes them money, i get it. i would just have more pride in my craft if it were me. ... More

I had a very bad experience , the sales agent doesn't responsive and they cut down the price drasticallly next day i signed the contract, and i requested to give me some upgrades or adjust to compensate to that but they are very rude, and the loan clearance asked certian documents which took little while to get and they scared us if you dont close the home on the day you will be fined $300 per day . I dont recommend to any of my frienda

The loan process was a complete nightmare! We literally showed up to closing and were told that our loan had not had its final approval and had to wait an additional 3 hours for them to get it figured out. Mind you, this was after we were told the previous night at 8:30 that we were good to go. No one called us to let us know of the rescheduling either which is completely unprofessional. We also had to continuously provide the same proof of funds over and over and over again. We were told that we recieved our final approval approximately 1 week prior to closing but were still asked to provide documentation the night before. Purchasing a new home should be an exciting adventure and this was not the case in any way shape or form and we are not the only ones that have had this experience. We also had a terrible experience with our final walk through. We were told by their rep that our entire house would be re-grouted and many other minor fixes with paint and broken closet doors that were to be replaced prior to closing which was three days later. Upon final walkthrough, absolutely none of it was complete and we almost walked on the deal at this point. They finally got the grout complete but did not clean the floors afterwards so we are still deing with trying to get the residue off. We were also told that we could just reach out to the project manager by the project manager himself at any time and he would have a someone there quickly to have the issue resolved as the crews would still be in the area and easy to have them come over to fix issues. Upon reaching out to the project manager several days after closing we were told to file warranty claims online. I will say the warranty department people have been nice and have provided solutions in a timely manner but certainly not as easy as texting the PM to have issues complete. One positive for the experience was that our closing date was moved forward by request to avoid issues with our current lease. Please make sure ALL promised and expected issues are resolved prior to closing if time permits! ... More