Lennar Reviews

Great house but terrible customer service.

The home buying experience was not pleasant. Our salesman was good, but when we had to deal with construction, things took a turn for the worse. This isn’t our first home, so we knew the process. When we pointed out flaws or issues, we were told, “this isn’t a custom home.” I wasn’t asking for one, but I was asking for quality work to be done. It doesn’t need to be a custom home for the workmanship to be up to par. The first woman that was assigned to us for quality control check was extremely unprofessional. She was rude and condescending, and when we would point out an issue, all she would say was, “that’s in spec.” Our salesman profusely apologized after witnessing everything, and after we spoke with management, we were provided with someone new for the next walkthrough. The new gentleman was very knowledgeable and professional. But even he had a hard time when we dealt with the construction supervisor who was unprofessional and unwilling to help. It took another conversation between our realtor and management to get things fixed. And this was all after we were moved over to a different house because of all the issues in the first one. Since then, the warranty people have been great. Whenever we put in a warranty repair request, it is handled quickly and there is always someone who follows up to check the quality and ask if we need anything else. ... More

While our initial sale person with Lennar was amazing, we quickly had bad experiences with everyone else. So many mistakes: names spelled wrong, wrong documents with errors sent, dates being wrong, items not completed after first walk through. am so thankfully I read everything carefully. Communication was horrible. I understand exactly what we paid for, and we are so happy to be homeowners. However, I would never recommend this company to others.

We received a lot of misinformation. About items that were included but really not included. We didn’t realize the home didn’t include this items until walk through, days before closing.

Signed on the dotted line, lined up our own mortgage lender and attorney...poof...there went the customer service for Lennar's Sales Team member, Lori. No longer answered emails, didn't tell us how to get vital information regarding our home (mailbox keys, HOA info/login, etc). As soon as you use anyone but their title, mortgage or lawyers, you're dead to them & good luck. Make sure you do an independent inspection of your home prior to move in. Lennar will tell you they have an "independent" inspection but don't believe them. We found 3 code violations and multiple issues with our house, including water damage after their inspection was already completed. Post inspection and since moving in, we've found whole sheets of drywall that weren't properly nailed in place, unsealed tile, uneven and missing flooring/carpet, uneven doorways and doors that don't close properly/are cut incorrectly. The list goes on daily. The only saving grace thus far has been the warranty department. We've had two positive experiences with having major things fixed & if it wasn't for that, I would regret buying this house entirely. Expect to replace pretty much anything builder grade within the first year or so and you'll be much more in tune with the reality of a Lennar home. ... More

At first, our experience with Lennar was fantastic. The loan team moved quickly, and everything seemed to be on track. As active duty military members using a VA loan, we were led to believe that Lennar was coordinating directly with the VA on our behalf. However, after speaking with a VA loan agent, we learned that some of the documents Lennar requested from us should have been handled by them, not us. This raised serious concerns about their transparency and competence in handling VA loans. Despite our reservations, we moved forward. Throughout the process, the team was responsive and helpful—until we signed the paperwork. After closing, communication dropped off almost entirely. We never received a welcome packet, and basic tasks like setting up utilities and ordering trashcans became a frustrating, do-it-yourself process. It felt like Lennar's customer service vanished the moment they secured the sale. To their credit, the construction team did an excellent job, and we have no complaints there. However, the lack of post-sale support was disappointing and made what should have been a seamless transition into homeownership far more stressful than necessary. If you're considering Lennar, be prepared for great service up front—but don’t expect the same level of care once the deal is done. ... More

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Poor communication when I need something. When they want something from your lender or attorney, they are all over it. When it's time to do anything, they literally dictate and bully you on what they want done zero flexibility. The Lennar chosen title company is unresponsive and literally does not care about there "captured" business no risk of losing so why do anything to make the buyer happy. Any issues with the home are treated the same way anything Lennar can do to not help the buyer they will do.

We did our walk thru a week before we closed and we came back 3 times in that week and nothing had been done in our walk thru so the day before closing we went to the office and our girl got on the phone and called our project manager and got them to start working on all the things that were wrong. But the morning of the closing we came back and several things were wrong and I feel like we were dismissed on all of them and then you are stuck because you have to go to your closing. We have already had to have the mother board replace in our heating system and we haven’t even lived here a month. But it took 4 visits to get done. Still several things need to be done but just trying to get settled before they fix the things that should have been done before we closed ... More

Very poor communication Missed promise dates Original close end of August True close end of November Apartment lease ended & after 2 extension had to move out. Lennar Said they would pay for moving & storage of furniture till home completed. Never did

Sales agent is awesome, loan officer might be the most unprofessional person I have ever done business with, service request was okay but rigid on time availability and not considering the customer, customer service agents are great but can do a little with empathy, some finishing could have been better and materials installed a little better. Overall, not enough positive to refer someone or even think about future business with the company.

Lennar sales team is very aggressive and compels to sign the purchase agreement within a day. Once an agreement is signed, Sales team do not have complete information of the home features and takes long time to respond to subsequent queries. Asking if there is an EV outlet provision in garage took almost 10 days.I have to remind 5 times over email to request change in purchase solar agreement. Lennar mandates to buy solar battery which do not make it customer obsessed. I have to put 30k cash just for solar. Besides solar installers takes 1plus months to activate solar system. Lennar design -Overall Aluna home is good but there are many places where the builder had cut corners. All secondary bedrooms had only 1 ceiling light common with fan connection. Sliding door to yard do not have provision of screening door. While walking upstairs sound travels quickly everywhere giving a feeling of an old home. There were multiple defects as refrigerator outlet keeps tripping, kitchen fan hood not working, door locks not working, unequal cooling from HVAC which took long time 5/10 days to be fixed. ... More

Did not really have a good experience.

Started out great. Our application and special requirements all sent in to underwriters for review. About two weeks from our closing date, the woman in. Sales contacts us to let us know that they decided to relist our house at a lower price!!!! What the "f"? We were so close to the end of our underwriting, there was no reason to expect we would not close. We worked hard the entire process and did close on the home,on time. We did Not expect to have the house taken from us when we knew we had more time. Plus they listed it for cheaper. Touring new buyers through the house we already accepted. Worried all the traffic through the house might cause some changes in what we approved. (Marks on carpets, walls, hands on doors and drawers, leaving trash). We feel very screwed with this house we fought hard for, completing all requirements on time for original closing date of 11/22. This company lacked the support and trust that we were going to make it happen and close. We did,on time. Annoyed that we were not offered the better prince while they were actively trying to sell the house from under us,Under contract!!!!! The house now had a negative feeling around it, this is very unsettling. We noticed a couple of things in the house that was not completed correctly such as internet wiring. They had to come in to repair as it could not be used other wise. They were there for many hours, so clearly not done right at the beginning and clearly prove that the workers were rushed in the end to get the house complete. I loved this house, but the company had now surrounded the purchase with negative feelings. They made us out to be incapable, with no real apologies and no offer to make it up to us. If they were willing to take $10000 less from a stranger, then why not offer it to the couple working SO hard getting you all the information you had to have. Not very positive about Lennar. Kinda having second thoughts about this purchase .. ... More

It was not a good experience from the start. We were told by the sales woman that Lennar did not offer VA loans. We found that to be incorrect. We have had many issues with the workmanship and have only been in the hone for less than 2 months.

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

During our celebratory walk thru, a week prior to our closing, we pointed out several issues that needed to be addressed. To our surprise, at the final walk thru, NOTHING had been repaired. We suggested we delay the closing to allow additional time for the repairs to be completed. We were assured these repairs would be taken care of... well, over a month later we are still waiting. I trust NO ONE at Lennar. If false promises were a trade that would be their best quality. I've spoken to several other owners, one a family member, who have all experienced similar issues. The homes are not ready for closure. They are hurrying the process along just to keep moving from home to home. ... More

**Report on Building Project Experience from THE PINES **Overview:** Effective communication is essential in any construction project. Louis, our site manager, demonstrated commendable communication skills, facilitating as much as possible a smoother process throughout the build and considering what and who he had to work with. **Positive Aspects:** - **Site Management:** Louis effectively managed the site, ensuring that communication flowed well between the buyer, contractors and stakeholders. His approach likely contributed to a more organized building process along with our detailed assistance. - **Quality of Materials:** There have been noticeable issues regarding the materials used, raising concerns about their durability and overall quality things used were very cheep and low grade end products. - **Contractor Cleanliness:** The cleanliness of the contractors on-site was lacking at best and substandard, which may have impacted the working environment and aesthetic of the project. - **Discrepancies in Fixtures:** Inconsistencies with fixtures was an issue it was extremely obvious from a contractors perspective that they bought their fixtures in bulk and used what they had not what would actually go with the home or at the very least match. this car is just to have to replace fixtures in order to create continuity in our bathrooms. The overall finish of the home was frustrating, particularly given the investment made was for a new build. **Recommendations:** - **Professional Inspection:** it would be highly recommended engaging a professional inspector for a future Lennar Home build. Having someone knowledgeable accompany you during ALL the walk-throughs can help identify potential issues before final acceptance. it was very notable that Lennar homes will try and push you through the process in order to simply check a box for another sale without regard of customer satisfaction. **Conclusion:** My diligence exhibited throughout the project was instrumental in my wife and I achieving a satisfactory outcome, despite concerns about overpayment. The product we received in the end was definitely not worth the money we paid for it. We hope that by sharing this experience can provide valuable insights for others considering a Lennar home. I could not understate the importance of highlighting the necessity of a would be buyer being proactive and vigilant during the building process. Remember out of sight out of mind and a lot of things can get covered up behind sheetrock. **Final Note:** The final project was OK however, the effort I put into it was more in line with a custom build, but without any decision-making or upgrading decision-making ability. Do not expect for them to waiver and floor color, down to blocking in the walls literally, they will do nothing other than build you a shell, and that will look the same as the demo. ... More

Lennar hasn’t made this a great experience from the beginning. Why not just hire a company to do things right the first time, right? Our home needed many repairs right away, and it took quite a few attempts to get it corrected. We had taken multiple days off of work, to have nobody show up to our house to fix the issues. The closing was also less than expected. They were still asking for us to submit documentation post closing.. sounds like they didn’t have their ducks in a row-right? I would not recommend Lennar to anyone looking to buy a house.

nothing come with the house

Lennar was very difficult to work with... Many of the documents were incorrect. We did not use Lennar Mortgage or Lennar Title because of the issues. We are still receiving an alert to sign an incorrect document in the portal even though we closed August 23rd. Thankfully, our renter is just moving in this weekend. The final issues were just resolved and our walk-thru was August 5th. We still have a leaky toilet which will be repaired tomorrow.

Quality control and workmanship is below avarge and a lot of mistakes.Close on house and had to spend 1500.00 to have tile floors cleaned and not the only one.

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was missed as the builder did not provide the necessary items to escrow in a timely manner. We even had to provide documents to the escrow company ourselves as the sales person was not responding to the escrow team. When we picked up our keys we were advised there was an issue with our mail box which was being worked on. We got the run around from the post office and the builder on this issue and had mail and packages returned to sender for several weeks. We had to open a PO Box just be able to get our mail. We eventually got someone high up in the post office to respond to us and stated they had already been in contact with our sales person and was waiting on documents. After many weeks the sales person finally responded with what was needed to get this matter resolved. The home has been great but you can tell some of the construction team rushed thru some items such as the shower not being caulked properly and leaking, brand new lights in the house going out - even though they are supposed to last for many years, needing a new ac compressor after living in the home for only 2 months, the sprinkler system not being set up correctly and many of the plants dying. Although I will say the repairs have been done in a timely manner. ... More

The sales rep and other staff members that I worked with including the mortgage staff, were all great and very helpful - They were the best thing about buying here. Unfortunately, my experience was not what I expected. My move in date was 2 months later than I was told which was very disruptive for me and my family to say the least. There were numerous issues when I moved in regarding the workmanship and materials, and I continue to find small things. I contacted the rep who has been very helpful regarding a concern with a hinge on one of the kitchen cabinets and he said he would stop by but he got busy so I reached out a couple of days later and he said we don't usually guarantee the cabinets after 30 - 60 days (when I called I had owned this villa for 6 weeks) he did say he would put a ticket in to have it addressed and he did submit that - I haven't heard from anyone regarding that yet but I am hopeful that this will be taken care of. Yesterday I had the exterminator return because I found a couple of bugs and he said the gap in the weather stripping around my front door is where bugs can get in. I left a text for the customer service rep regarding this but haven't heard back yet. As I said he has been great and very responsive, but we all have a boss, and I think the issues are at the top of leadership in this organization. I have a one-year warranty and will be hiring a building inspector as my one-year anniversary gets closer. I would not be comfortable recommending this builder. ... More

This was a difficult review to write, and one where I waited nearly two months to see if there was resolution on a few issues. Let me break this down into areas: Construction/Builder: This started off as the biggest issue. After we put down our deposit, we were told our final lot layout was going to be different then what we originally expected/been advised. However, after all of the back and forth, the construction team itself really got behind getting us the home we wanted. It started rough, but once Elddy and Rob recognized that this wasn't going to be a simple fix, they went with making sure it was the right fix. Overall, probably the best experience we had was with the actual "construction" side of the house. We got a great home with very few initial issues. Customer Service: This is where Lennar really really dropped the ball. Everyone is nice, so its not the tone or the professionalism, but it was very clear that the sales side of the house wasn't really interested in anything. One key aspect is that, after confirming several seperate times the closing date, we were notified a week out (after we had agreed to a closing date on our current home sale) that the house wouldn't be ready. The Customer Service side of the house really emphasized that they would make this right, both financially and for the inconvenience. Its been two months and I am still waiting for the full reimbursement of the costs associated with the delayed closing. The "Check is in the mail." since July 20th. This was probably the most disappointing portion, as I really thought that the customer service side was going to work on this. Honestly Elddy was more customer orientated that the customer service side. Lennar Mortgage: This is where the bottom of the situation was. I'm not sure if it was our loan processor or if this is the process, but I have actively recommended against people using the Lennar Mortgage lender. Their "Incentives" are simply eaten up by the Lennar Mortgage to give you a Competitive Rate. Other than Jim (Loan Analyst) the Lennar Mortgage process was about as questionable as it could get. Jim, our Loan Analyst, went so far outside of his lane to take care of us that its crazy. Truly appreciate that guy. Summary: Listen, home builders are trying to make money. At the end of the day, that's their job and they have a fiduciary responsibility to their board to maximize profits. There are some builders who do outstanding work and truly emphasize the interaction with the customers, that's just not Lennar. You as the buyer should NEVER take the builder or customer service at their word. Verify, have third party inspections done, and make sure that you capture everything in writing. ... More