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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21897 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21897 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Couldn't even wipe anything down or clean the floors for us before

  • Anonymous
  • Verified Homebuyer
  • February 09, 2022
  • Las Vegas, NV

Couldn't even wipe anything down or clean the floors for us before we moved in. Every single light fixture has dirt in the lens. Spent a lot of money for subpar quality.

Lennar responded:
Hi, thank you for sharing your experience with us. We apologize for the missing attention to detail regarding the cleanliness of your home upon closing. If there is ever anything we can do to help moving forward, please do not hesitate to contact our team at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - We appreciated the no haggle aspect of the pricing and feel the

  • Joel T.
  • Verified Homebuyer
  • February 08, 2022
  • Bremerton, WA

We appreciated the no haggle aspect of the pricing and feel the price was fair given the market. But the build quality is only average. Carpet, even more so the pad, are really poor. We would absolutely have paid more to upgrade in this area. The landscaping is not well executed and upkeep will prove difficult. The pressure to utilize their affiliates is really obnoxious, although they did match a great rate for us. Overall we are pleased and feel the shortcomings listed are to be expected of new construction in this price range.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Very responsive.

  • Marietta P.
  • Verified Homebuyer
  • February 08, 2022
  • Brandywine, MD

It was an home buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Great buying experience and a terrific group of people at Lennar.

  • Jared B.
  • Verified Homebuyer
  • February 08, 2022
  • Bremerton, WA

Great buying experience and a terrific group of people at Lennar. Thanks for making a challenging process easy and painless.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor workmanship and complete lack of trust

  • John C.
  • Verified Homebuyer
  • February 08, 2022
  • Lakewood Ranch, FL

This box is too small for me to express all my dissatisfaction

Lennar responded:
Hi John, thank you for sharing a review. We want to apologize for the poor service and workmanship you have expressed that has created such a disappointing experience for you. If there are any items you would like us to follow up on, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Floorplans Are Nice

  • James W.
  • Verified Homebuyer
  • February 08, 2022
  • New Braunfels, TX

We purchased a Bexley model and we love it. However, the building timeframe was riddled with delays. Constant pushes to the walkthrough and closing dates really worked up a bit of bitterness. The response of remedying issues uncovered after moving in has been decent. I think right now I'm mostly irritated at seeing trash in our walls. I'm not exaggerating. Ever run a LAN cable to get wired connections in a wall? Yeah well, when using a wired camera to guide it, we found beer and soda cans in the walls. Pretty disgusting. I'm half tempted to put in a request to get the trash out of ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Entire team provided great customer service and support an explanation of the services to be provided.

  • Ainsworth J.
  • Verified Homebuyer
  • February 08, 2022
  • Kent, WA

Entire team provided great customer service and support an explanation of the services to be provided.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Not Satisfied

  • Evangeline M.
  • Verified Homebuyer
  • February 08, 2022
  • Fate, TX

Currently pre-construction items were not successfully updated and no one has gotten back to. Kitchen cabinet doors falling apart with only one month of use. Not happy with the amount of time they take in order to get back to you when issues are reported. On the other hand my sales person was amazing and always responsive. The mortgage and closing was a smooth transaction even when I had so many questions. They will always get back to me on a timely fashion even if it was after hours.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

Lennar - We had a wonderful experience!

  • Wanda A.
  • Verified Homebuyer
  • February 08, 2022
  • Harbeson, DE

We had a wonderful experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I really like this house.

  • Jae Y.
  • Verified Homebuyer
  • February 08, 2022
  • Newnan, GA

I really like this house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The buying process went smoothly.

  • Miriam D.
  • Verified Homebuyer
  • February 08, 2022
  • Harbeson, DE

The buying process went smoothly. The sales representative kept us informed throughout the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Before construction completions

  • Enrico Z.
  • Verified Homebuyer
  • February 08, 2022
  • Reno, NV

builder don't have options. To accommodate additional work to modify certain additions before finishing final work like(ex lighting , hose bibs, garage paint finishes, electrical modification for security / lighting)

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Non communication. No follow through when called. Not keeping their word.

  • Jon H.
  • Verified Homebuyer
  • February 08, 2022
  • Bulverde, TX

Not a positive experience. Would not recommend Lennar to family and friends based on my bad experience. Note that every neighbor I’ve talk to all expressed the same bad experience.

Lennar responded:
Hi Jon, thank you for sharing your review. We are disappointed to hear about your poor experience and lack of follow through regarding your concerns. If there is anything that needs follow up attention, please send us a detailed message at corporatecustomercare@lennar.com, and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Love our neighborhood !

  • Sruti L.
  • Verified Homebuyer
  • February 08, 2022
  • Escondido, CA

Love our neighborhood ! Excited to own a lovely home in Canopy Grove!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - A huge thank you to Chris customer care manager who helped me

  • Eleanor Z.
  • Verified Homebuyer
  • February 08, 2022
  • Venice, FL

A huge thank you to Chris customer care manager who helped me a lot with scheduling post closings repairs. Very upset with Tremayne construction manager over his response to all remaining issues with construction and very poor workmanship.

Lennar responded:
Hi Eleanor, thank you for sharing a review. We are sorry to hear about your poor experience during the construction of your new home. Thank you for sharing the positive feedback for Chris and your post-close service. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Communication was excellent throughout buying process

  • LaQuincy W.
  • Verified Homebuyer
  • February 08, 2022
  • Princeton, TX

The builder communicated well throughout the entire process and addressed most of our concerns on final walk through before closing.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - I love my new home!

  • Ann L.
  • Verified Homebuyer
  • February 08, 2022
  • Cedar Lake, IN

I love my new home! My problem issue is poor workmanship under my kitchen island. The wall is cracked & left with no trim completion. I called and feel it should have been immediately taken care of, yet I have to wait for 60 day warranty. Also, I have received NO USPS mail delivery?!?! & have lived here almost 60 days.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Could’ve done better with home materials

  • Anonymous
  • Verified Homebuyer
  • February 08, 2022
  • Fate, TX

The builder could’ve done better with materials used to build the homes. Lennar at Woodcreek has slabs on the back of their homes but the Chamberlin community across the bridge does not even though the prices of the home were exactly the same. Lennar, build the street like $200k homes instead of $330k homes. If you look at other builders in the community, they’ve put in effort in providing the best stones and bricks. Lennar doesn’t care as long as they get their money. I’m disgusted and will be selling soon. Won’t be dealing with Lennar again. Unless they fix their mistake . 1 star ...

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the disappointment and communication issues you have faced with your new Lennar home. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 5

Lennar - I moved in for almost 2 months and still waiting to finish up

  • Philip M.
  • Verified Homebuyer
  • February 08, 2022
  • Crandall, TX

I moved in for almost 2 months and still waiting to finish up some work. Don't know if they will do it.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - The team we worked with were always ready to listen and help

  • Linda H.
  • Verified Homebuyer
  • February 08, 2022
  • Westfield, IN

The team we worked with were always ready to listen and help with any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The construction manager helped in every steps even after closing.

  • Sinchan C.
  • Verified Homebuyer
  • February 08, 2022
  • Land O' Lakes, FL

It is a good buy.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - This was our first time building a home and Lennar made it really

  • Brandi B.
  • Verified Homebuyer
  • February 08, 2022
  • West Valley City, UT

This was our first time building a home and Lennar made it really simple to do so. We would build with Lennar again, in the future. Highly recommend them. They are responsive, professional, and really know what they are doing.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - It seems as if the builders were just trying to hurry and get

  • Nadine J.
  • Verified Homebuyer
  • February 08, 2022
  • North Las Vegas, NV

It seems as if the builders were just trying to hurry and get the home done. There are alot of minor things that are messed up that shouldn’t be.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Lennar - Wesley is great.

  • Shirley G.
  • Verified Homebuyer
  • February 08, 2022
  • Conroe, TX

Wesley is great. Very responsive. Treats the house as if it were his own.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism

  • Victor C.
  • Verified Homebuyer
  • February 08, 2022
  • Ennis, TX

We love how they went above and beyond to make sure that our needs were met.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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