Lennar Reviews

It just could have been a better home buying experience.

We had a great time finding a home that was almost completed with Damon. After that we talked with a few good finance people to get the loan paperwork done and approved. Our home buyer conciere we only had one conversation with him and couldnt get ahold of him for anything really. We did have a few issues with the home and it took many tries to get things fixed for us and some things i just had to take care of myself because i was tired of trying to keep up with the constant follow up on warranty things.

Only good experience was the sales consultant. After that it was very bad. At Lennar Mortgage I had numerous different contacts throughout the process, they did not know where the other left it off. Same for home delivery, concierge and other unaccounted number of individuals. You try to make it buying a standardized process with specialized people in for everything. But eventually humans buy your product and they want to be cared for by humans. Your process resembles very much to calling big corporations' customer support line and being handed over to multiple departments through a menu system, never talking to the same person again. This is probably the biggest purchase in their lives so they want to be treated well.... Also the customer expected to work width different systems but nobody tells you when, which to use....It was very difficult to set up mailbox, gate access etc.... Now in the home but still cannot get anyone to answer if a 18 wheeler moving trailer can get to my home.... I have a long list of warranty issues: Just to name a few: Leaking Pool, rusting hardware on sliding doors, not balanced AC, front door jams. Overall material quality is kind of minimum (builder grade). Also some practical issues such as no fold down attic access and very small opening... I recommend to name a single point of contact for each clients who would help them through the process. Also adding few thousand $ to make the home nicer. Like Kitchen counter Backsplash, basic lights in rooms, soft close drawers and !!!properly shelved!!! closets. ... More

Purchased a brand new home recently. My wife and I moved in and had a list of things that were not finished on the home after closing. Took a month a several phone calls to resolve. Refunds took weeks to issue and several phone calls! Then the biggest issue of all my property was damaged by construction next door after I took possession. No regard for my property at all! Again several phone calls several warranty requests. Even a phone call to horry county police to make sure no one else will be allowed to damage any more of my property. Not miner damage!!!! Also we closed on our house and had to sit in our driveway because nobody meant us there as stated to give us the keys! Had to make several calls and wait two hours!!! The list could go on. I love my home and the community but not who I purchased it from ... More

The material looks cheaper than I thought

Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass

Everyone but Norman and the Construction MGR were Great! Je is a Liar

Buying a home is one of the largest purchase an average person makes in their lives. Unfortunatley for me, my experience with the sales agent I was assigned was not positive. I found the sales agent misleading at times, very pushy. Home buyers concierge's primary job is to communicate, update the customer, which she hardly did. had a hard time getting a response from her. Mortgage department cant give you a final number until the day of closing which I found surprising. Workmanship and quality is supbar. I already have cracks on the trim and corner of the wall. I picked a date suggested by the sales agent for inspection. When the inspection came by , certain items were not ready. I let the team know of my scheduled inspection. Why was I not notified that I probably should postpone it so I can get everything inspected? ... More

The overall buying experience with Lennar very bad, you wont feel respected in their office. I could have responded them in different if i want back out for my purchase, but i liked the location Carolina Springs community. And later i was never interested to talk to them in any manner because of their behaviour. Construction manager is not even ready to do small changes while doing the construction even we are ready to pay for that. I felt their legal and construction teams are so worried on their quality of work that preventing them taking these kind of small works. I will recommend this community just for its location, and if they allow some small enhancements. ... More

Things pointed out on walkthrough were not fixed. Payment is 25 % more than quoted at closing, fencing had to be redone by myself and 3 neighbors.

It was not clear who address your issues to because I was constantly told that’s not my department. I didn’t have a pleasant experience with financial group with Lennar. It’s an unwanted experience for me and I am glad it’s behind me.

I was looking to purchase a home early this year. I went to another Lennar community where an agent named Blanca helped me. After deciding that community was not a fit for me, I decided to look at other properties. After letting her know my budget and also timeframe, she kept pushing for an earlier date, to which I didn’t feel comfortable. I decided she was not a fit, because I wanted someone who understood my timeframe and knew I wasn’t interested in spending thousands of dollars more since I was still leasing an apartment. After finding Falcon, I went for a house there. The process was smooth, until the walks and inspections took place. Lots of items needed to be fixed and also there were items that seemed rushed and quickly done, just to get it out of the way and fulfill the closing time. In addition to that, 6 days prior to closing, the Lennar office removed incentives from the sale and increased my closing over 5k more. Unbelievable! They even told me I could stop down from the sale when I said that was not right. After going back and forth during several days, they were able to correct some of the incentives. That was such a nerve-wracking week filled with tons of emotions. It was extremely stressful to say the least! Then, at the last minute, they said that blinds didn’t come with the house, even when I had in writing by 2 people from the company, that blinds came with the home. They told me no. That’s a very deceptive practice. The last thing that happened, on the day of closing, I went to pick up the keys of my new home and the person who was in the office, was the manager Blanca, who in a very condescending and harassing manner asked me why I didn’t put her as my agent, if she was helping me at the beginning. I felt very threatened by the fact she was telling me this as I was picking up my keys. Instead of congratulating me on my home, she was complaining to me that she didn’t pretty much have my sale. That was crazy! What an experience! I hope Lennar gets it together! ... More

Eric has been excellent and transparent with the repair process. The rest of the overall experience, not so much. If I could do it all over again, I definitely wouldn't. Nick was helpful during his part as well. From the get go I felt punished for not choosing the in-house lender which is extremely wild to me that sales are being potentially jeopardized because of stinginess wanting to keep everything in the Lennar circle. I was penalized and forced to pay late fees because of an intentional act of not awarding the cert of occupancy until the day I was supposed to close while knowing that's needed to have an appraisal done. After talking with others in the neighborhood, I wouldn't have been better off with the in-house lender either because it's consensus that it's a bait and switch. Hope the value of my home doesn't plummet so that I can sell this and not have a complete loss within the next few years. The area is great, the people are great, the homes we were given however, just no. From there being massive holes in the front yard that I'm not sure how were missed (they laid sod over a hole that's about 6-7' deep, 1' wide and about 6' long to the HVAC system not being sufficient for the size of the home it's just overall been a nightmare since moving in. ... More

Tuvimos varios inconvenientes: 1. Nos asignaron la casa que no habíamos escogido y la compra se retrasó un mes y medio. 2. La casa la entregaron con muchos defectos de pintura, grama del jardín, detalles en la madera y mal pintada o sin pintura en el garage. 3. La firma de los documentos fue toda una pesadilla. Y nos sentimos mal tratados por parte de Lennar. 4. Solucionar los problemas de la casa es todo una odisea y más cuando eres extranjero y no estás en USA. Realmente no compraría otra casa con Lennar.

The community is a good-looking community BUT since we got here, there are TOO MANY issues with the CDC not properly following up with things to do despite there is a major budget. So where does this budget money go? Also, they cancel meetings most of the time and the homeowner have little to say because they do not want to listen during the meetings. Also, gates are not working, sometimes the water fountain stop working, palms are all over the entrance, flowers have not been replaced nor the mulch and the grass looks pretty bad in many houses. After buying the house, there are so many problems, and it takes a while for the construction team to get it repair. It seems that similar issues are happening in many other communities built by Lennar. We hope that when Lennar leaves the community, FIX all the problems OR leave the money for the new HOA so we can have a beautiful community with HAPPY residents. Also, we hope that Lennar provides to the new HOA a way to acquire the clubhouse since there are rumors that the club might be sold to a third party. If that is the case, I will be selling my house and I know that it will be the same decision of other homeowners. NOT good for Lennar. ... More

Standard Quick construction homes at a decent price, depending upon the location and home plans etc. Construction quality is not great. Customer Warranty service is very poor. I have a HVAC issue going on now over a month, and they closed the ticket by saying fixed and completed. I had to reach out to management, and as usual they were unaware! Overall not so great experience as compared to other builders I deal with.

This was our first time buying new construction. We thought Lennar was best of the best and instead we encountered problem after problem during the entire process. Sales reps lie. model home, website, and documentation all advertise “everything included” then when you sign off on paperwork and close you find out not everything they said was included is included. They change it up and then tell you sorry you’re out of lucky. Nothing we can do. Lennar mortgage couldn’t get anything straight. Always asking for the same paperwork. Then sending us wrong numbers. Lennar insurance is another screw up. Quoted us one number then sent us a ridiculous quote for 5x more and then turned out they sent us someone else’s quote with their personal information. Then sent us correct quote but still 5x higher. Ended up going with Mercury for the best price. Customer Care rep Will, is unreachable. Never responds to my texts. Even when I immediately text him back after he asks me a question regarding the service requests I open. He never responds. And when he reaches out about a service request it’s usually weeks later. Horrible horrible customer service. I could go on and on. Do your research. Don’t let them take advantage of you. Don’t believe everything they say and don’t believe the documentation and website either because the like to change things up last minute. Good luck! I won’t be buying Lennar ever again. And I won’t be recommending them either. ... More

The finance officer was incredibly non responsive to our situation. I will not ever consider buying another Lennar built house!

Low build quality, finding problems since day 1. A lot of relatively small issues but they build up and snowball. A lot of it can be avoided by putting in high quality work in the first place. Sales team and home rep are generally responsive but the same can't be said for their lender team.

We had high hopes for building with Lennar but they failed in many areas. Communication was extremely lacking, workmanship was subpar, and the Title company was less than professional. I had previously heard differently from others, but based upon my experience, I cannot imagine referring friends to Lennar.

While we are grateful to be in our new home, the purchasing experience was difficult and much more painful than it should have been. From the beginning, we were transparent with the sales agent, Mike, and we wanted to purchase in the community. Yet, we had to follow up with numerous emails and phone calls over a period of weeks to get the buyer's paperwork started. I'm convinced that the only reason his partner, Robyn, finally followed through is because they wanted to close the deal before the end of the calendar year. Despite not having been responsive themselves, they imposed fast deadlines before the EOY, so we were cramming to submit everything before the holidays. Once the purchasing paperwork was completed, we went through an even more problematic time working with Lennar Mortgage. The loan officer we were assigned, Javier, is even slower in responding and is entirely unprofessional. He would not respond to emails. Instead, he would call at inopportune times (e.g., 8 or 9 PM), not leave a voicemail, and send a text just saying "call me" with no context. Whenever we were able to connect on the call, he provided conflicting information between conversations. Hence, my husband and I stopped answering his calls and texts, demanding all correspondence be written via email. He ignored the request for written communications for quite a while. He continued to call, leave no voicemail, and text for a callback until I firmly (in bold, underlined, and capital letters so he couldn't miss it) said that communication would only continue if he responded in writing. Other examples of his unprofessionalism - (1) he tried to run our credit without informing us prior. We only found out after he texted us to say it was a failed attempt because we keep our credit frozen most of the time, (2) pulled our credit multiple times instead of the twice promised - once at the start and once before closing, (3) he would not respond for several weeks at a time (no auto-response) and when he finally did, said that he was sick or out of the office. We wanted to be diligent home buyers and set up a third-party inspector to report on the house. We asked about a (1) pre-drywall inspection and (2) pre-move-in inspection. We learned afterward (by physically visiting the neighborhood) that drywall had already been installed, and instead of notifying us of this fact, they just ignored our inquiry. When it came to scheduling our inspector before move in, we were told that we had to abide by their policy that the inspection must occur "within the five (5) days prior to the New Home Orientation" one day prior to the New Home Orientation, despite multiple email and phone call followups prior. Fortunately, they allowed us to schedule our inspection, but again, this was after so much time spent trying to abide by their policies after contacting them time and time again with no response. The last thing I want to call out, although an annoyance more than anything, is that our closing date was pushed up without notice; we just found out that we were closing when Mike reached out to ask if we would pick up our keys over the weekend. All of our paperwork and correspondence had pointed to the end of May, and we had maybe 72 hours notice before we actually closed. ... More

There are already few items which required us to use warranty. Also, the mailbox key provided doesn’t work and now we have to wait few days and spend time to get it fixed via usps. The handing over went too quick and wish they spent more time in explaining the systems. Also, why won’t Lennar include Radon mitigation system while building when it’s known that Radon gas is present.

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More

Before we moved in it was very attentive to my needs, which should have been done before I had to pick them out. Not little scratches on walls but Sprinkler lines broke and spraying water in the air, doors jammed shut and was hard to open. Air handler doors off... No lights in a closet. As of 2 months later still nothing is fixed. I had to have a sprinkler guy come stop the water being wasted running down the street. Im pretty sure I will not be buying another Lennar home .

The build experience with Lennar was terrible. I have told my friends to go elsewhere unless this is all they can afford! From the get go, things were chaotic and disorganized and unprofessional. The selling team will tell you one thing and then later say something completely different and act like you’re the one who made it up! Then when we moved on to construction, everything seemed alright until we had issues with the build that our inspector found. There was so much sloppy workmanship. And the construction manager said he made necessary repairs that we were able to check and find out he didn’t actually do! The mortgage team started off alright, which was a huge plus after working with the selling team. However, they ended up also being chaotic and disorganized and unprofessional. The home looks good, and I like my neighbors. The building experience was awful though, so I wouldn’t recommend it to anyone unless they’re okay with sticking through a horrible process. I have worked with another builder before who had much better employees. Lennar is unfortunately filled with unprofessional, unkind employees who don’t tell the truth. Be sure to get a pre-drywall inspection and another inspection before closing. I like my house, but it was a rough process getting here. ... More