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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18952 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18952 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Bad experience

  • Jun Sung C.
  • Verified HomeBuyer
  • October 18, 2023
  • McKinney, TX

The total experience with Sales person, title, inspection were bad. In order for Lennar to be great company to trust, the ground work from. Sales and other areas should be good but my experience was very disappointing.

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Sales team

  • Jeffrey P.
  • Verified HomeBuyer
  • October 03, 2023
  • Punta Gorda, FL

Poor communications throughout the entire process. Especially between the various Lennar teams.

Lennar responded:
Good afternoon Jeffrey, thank you for taking the time to post this review. If there are still any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

these houses are rushed, cheap materials

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2023
  • Zephyrhills, FL

they are pushing these houses out so fast that a lot of things aren’t finished by closing and the final product is rushed. workers don’t take pride in their work and very sloppy. glue on floors, paint on tile and granite. Paint not even finished in some areas. no pride taken in their work and appears they are hiring people who don’t really know how to built. pieces being cut to small and still using those pieces. my cabinets have dents in them, like they had been dropped and still used. cracks in floor before moving in. door knobs don’t work right. sockets and lights put on crooked and not ...

Lennar responded:
Good afternoon, We appreciate your feedback and apologize for any inconvenience. If there are any outstanding issues that you would like to share with us, please do not hesitate to contact us at LennarCares@Lennar.com. Please include your name and home address, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Lennar experience

  • Christopher D.
  • Verified HomeBuyer
  • July 25, 2023
  • Graham, WA

My floor boards are coming up and my oven wasn’t hooked up correctly and it took 2 weeks to find out from Lennar we have to call the manufacturer for it to be fixed. My hvac went out about 4 or 5 times because it wasn’t level and the coils didn’t set right. We been in this house 2 months.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Great up front, slow after you move in

  • David H.
  • Verified HomeBuyer
  • July 20, 2023
  • Westfield, IN

The builder did a nice job building the home. As with any new construction there are follow up issues. Those issues are not handled expeditiously and it is difficult to even talk with someone, whom to ask and where to go.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lennar home buying

  • Greg Thomas G.
  • Verified HomeBuyer
  • July 12, 2023
  • Denton, TX

The home was dirty when I moved in. It took me forever to unpack because I had to clean before I started unpacking and clean as I went along. The baseboards were filthy. The paint job was really sloppy. I’m still cleaning up paint spills and splatters off the vinyl plank flooring. Also having to touch up paint on the walls and baseboards. Communication skills were poor not only with customers, but amongst yourselves.

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Needed to lower our expectations

  • Anonymous
  • Verified HomeBuyer
  • July 05, 2023
  • Thornton, CO

The nice thing with Lennar and the point at which we purchased the home is everything was an "as is" choice, we picked the home with the features and colors we liked and did not have a million decisions and upgrades to look at. However, for the almost million-dollar home purchased from Lennar the quality of some of the materials and workmanship was disappointing. The state in which the home was delivered was also lacking with many, many spots all around the home with paint spots, spatter and/or drywall mud and grout (in the bathrooms and tiled areas) on floors and shower walls. It was highly ...

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Underwhelmed

  • Anonymous
  • Verified HomeBuyer
  • June 22, 2023
  • Indianapolis, IN

The specialist I was assigned with this property is very poor with his follow up process. I would reach out multiple times and needed to involve my realtor to get a response. I am also disappointed is some of the workmanship of the property: every door has paint missing on the edge due to only a thin layer being sprayed, patio boards are uneven and appears hastily assembled, and there is a 1/16th inch cut tile in above my stove due to not measuring the tile correctly which gives a cheap appearance. For the amount paid I was hoping for better finishing work with the property.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

More challenging than we would have expected

  • Albert A.
  • Verified HomeBuyer
  • June 19, 2023
  • Mount Holly, NC

As realtors and having brought 10 new clients to the community prior to our own purchase, my wife and I expected to have an advantage going into the new construction process with Lennar. No such luck. Having been assigned the worst construction manager we've met - a 25-year old who was brand new to the community, new to his trade crews and new to us - the experience was more challenging, more confrontational and upsetting than we could have ever imagined. We came to know Parker as Mr. No because his knee jerk reaction to every request for improvement was "no", or "It's not Lennar standard", ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Wouldn't Buy With Lennar Again

  • Anonymous
  • Verified HomeBuyer
  • June 13, 2023
  • San Antonio, TX

Our home closing was pushed three times, home hadn't passed final city inspection yet when we moved in, sod work, when we finally got sod, is shoddy at best. The whole experience was terrible, and I wouldn't do it again or recommend it.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

house quality good. Lenar support bad.

  • Donald H.
  • Verified HomeBuyer
  • June 06, 2023
  • Fontana, CA

First day in the house someone (from the looks of things most likely one of the workers on site) stole all the arc fault breakers out of my panel. First day welsome to your new home. Afte approaching Lenar, I was given the "Sorry Charlie get lost" Not much of a warm welcome is it. I spent $1400 of my own money to replace all breakers and have an electrician come out on an emergency call sfter hours. I think Lenar could have done a little bit more....

Total Score 2


Quality 5

Trustworthiness 1

Value 4

Responsiveness 1

Not a smooth or consistent process

  • Rojita Kumari D.
  • Verified HomeBuyer
  • May 16, 2023
  • Carmel, IN

This process was not consistent. The walk throughs that were promised throughout the process did not happen until the end. The communication was usually unresponsive on Lennar’s end from our key contacts and Katie S. was extremely unprofessional. I do want to say Henry, the building coordinator was very professional and easy to work with. Lastly I’ll say I understand there’s a time crunch in building these units but having our basement flood the day after closing was frustrating and unacceptable. The closing process was smooth and quick. Thank you.

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Lack of pride in product

  • Michael M.
  • Verified HomeBuyer
  • May 02, 2023
  • San Antonio, TX

There's a lock of pride in the quality of the workmanship. Very dirty home upon closing. Random nails sticking out of home and poor masonry job. I inherited projects in this new home to fix up what wasn't done. Garage has holes cut into sheetrock for the garage door. Just looks tacky. Floorplan is amazing, yard was fully sodded and beautiful. Customer service rep did an amazing job getting our punch sheet done in our walkthrough! I'd defiantly work with her again, she was on our side in this process!!

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Closing date postponements were very aggravating and costly

  • David D.
  • Verified HomeBuyer
  • April 18, 2023
  • Punta Gorda, FL

Closing date more than three months after promised

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Not great, making excuses all the way. Get everything in writing

  • Anonymous
  • Verified HomeBuyer
  • April 11, 2023
  • Lake Stevens, WA

Lennar representatives are very well trained to make up answers on the go - this is everyone else’s, customer service, construction manager, etc. As we get close to closing their objective is to just get your signature to close and not really fix things that were found during inspection. A lot of the work seems to be done in a hurry and does not meet the exaggeration of Lennar representatives. Overall, they are not trustworthy!

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Under-delivered and Unresponsive

  • Paul D.
  • Verified HomeBuyer
  • April 11, 2023
  • Punta Gorda, FL

After a delay of about four months we got close to closing and there was another 10 day delay. but we were still haunted about monies and paperwork for closing. Then when closing was actually imminent we had our walk through, After much follow up and nagging the punch list was promised to be completed before the closing. It wasn't and we had to resort to other means to make the unit move in ready. After all that we still didn't have hot water for 2 weeks. Lennar is still out of control

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Not happy for warranty services

  • James P.
  • Verified HomeBuyer
  • March 07, 2023
  • Poway, CA

After 6 weeks moved in Lennar new home in Poway, still no mail delivered to my mailbox. Called Lennar and Poway Post Office and USPS services, this issue is not resolved.

Lennar responded:
Hi James, thank you for sharing your experience with us. We are sorry to hear about the delays you have faced with postal setup for your home. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Poor Finish Work

  • Mark C.
  • Verified HomeBuyer
  • February 11, 2023
  • Mooresville, NC

The house was not even finished when we did our tour before closing. We closed with the promise things would be completed. It took months before everything was completed. The finish work (cabinet marks, molding, doors and painting) are awful!! The paint brusheds were dirty and it left brush marks and dirt on the molding throughout the house. Painters came back several times to try to correct the issues but to no avail. The taping in the garage is terrible.

Lennar responded:
Good morning Mark and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Not my best experience!

  • Daniel P.
  • Verified HomeBuyer
  • January 17, 2023
  • New Braunfels, TX

This was my 2nd home purchase and it was definitely way worse then my 1st. My main issue was the sales representative from lennar. With how poor the service was it was like they didn't want me to buy a house.

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Lennar new build

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2023
  • Tampa, FL

The home itself is a decent starter home. However, there was lack of communication throughout the entire building process as well as promises for things that were not kept. Plans changed without relaying of information. We still are having difficulty with communication and the houses was “completed” 10/31/2022.

Lennar responded:
Hi, thank you for taking time to share a review. We would like to apologize for the poor communication and service you received during home purchase. If there is ever anything we can do to help, please send us a message at lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Experience was not Great

  • Melvin H.
  • Verified HomeBuyer
  • December 06, 2022
  • Little River, SC

The Builder needs to slow down and get the home’s completed with more time spent on Quality. Standard building practices like installing gutters Having a new Home With a microwave vented by a filter internally makes no sense whatsoever when it can simply vented out the wall. These are just two samples of what we now have to pay for which should be standard features. Concrete workmanship very poor. Fresh air ventilation and damper was never connected. Do it right the first time.

Lennar responded:
Hello Melvin, thank you for your review. We are sorry to hear your experience was not great. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Struggle with home purchase

  • Anthony H.
  • Verified HomeBuyer
  • November 29, 2022
  • Dayton, NV

Let's begin with the post close status. Final walk 10/14, now 11/29 and no callback from site QA representative to schedule work. The overall quality of the build is good. Discovered defective heater gas control module. After given name of install company by local QA, I made the call to get the unit fixed myself. Only 17 degrees outside at the time, 58 inside. Sales agent(New Homes Consultant) Margaret does not represent the brand well. We had issues within the first two visits to begin the sales process. Chose to work with her manager, Sumer. Minimized our contact with agent as ...

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Poor communication

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2022
  • Lakeland, FL

Between the sales lady and the lennar mortgage guy we were going into this situation blind. All my mortgage conversations were held over email or after 9pm phone conversation. It's not a good way to find out closing date got moved by a 2am email and no one answers the phone the next 2 days. Sales lady didn't inform us of any progress on the home only time we heard from her was to get us set up to buy and get our 1% deposit which we didn't k ow about till the day it was due. Moving from out of state they made it very difficult.

Lennar responded:
Hello and thank you for your feedback and for sharing your experience with us. We want to offer our sincerest apologies for the inconvenience you went through. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Unsatisfactory and disappointed with Lennar

  • Mintu A.
  • Verified HomeBuyer
  • October 25, 2022
  • Lutz, FL

Even small basic request were not considered/ denied during construction process . Inspite of saying we will bear the cost for the materials.?for example drilling a hole in the kitchen tile prior to putting up tiles. It’s not easy for us to do it now and more expensive to break things open. We paid over the asking price, I wish Lennar rep was able to consider such small request… backyard grading is pathetic . We purchased the lot so that we have enough space for kids to play. With such poor grading and water getting stuck it’s not usable at all. The original date for closing was October to ...

Lennar responded:
Hello Mintu, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Average Experience

  • Aaron M.
  • Verified HomeBuyer
  • October 18, 2022
  • Summerville, SC

Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I ...

Lennar responded:
Hi Aaron, thank you for your comments. We are sorry for the communication issues you experienced before you closed on your new home. If there are any outstanding items we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

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