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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21897 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21897 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

The exceptional experience with the Sales Consultants Rosalie and Gail. Tey were like working with family

  • Ronald C.
  • Verified Homebuyer
  • February 02, 2022
  • Menifee, CA

A little more attention to detail is needed in workmanship. It was found when attempting to install a ceiling fan that the wires were completely painted, over and they had to be scrapped to identify the color. Where you'd assume 18" between studs, it was 24". After some rain, a 2 1/2 + foot sink hole appeared adjacent to the exterior garage wall directly below the breaker box.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Construction Manager Bo

  • Annette L.
  • Verified Homebuyer
  • February 02, 2022
  • Punta Gorda, FL

Bo was wonderful through out the process after taking possession as there were a few things that needed attention. He made sure all issues were taken care of and in a timely manner.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great Experience

  • Anonymous
  • Verified Homebuyer
  • February 01, 2022
  • Victoria, MN

Being a first time homebuyer they really helped walk me through the process and answered all of my questions very quickly. The whole team was great to work with and I would highly recommend Lennar to anyone looking for a home. I have already made recommendations to my friends and colleagues at work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great people

  • Brett L.
  • Verified Homebuyer
  • February 01, 2022
  • Lakewood Ranch, FL

Too many open items at and after closing. The Lennar team is addressing them but some items remain out of stock and are yet to be installed (bathroom light fixtures)

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Great for first time home buyers but also do your homework.

  • Mercy I.
  • Verified Homebuyer
  • February 01, 2022
  • Haslet, TX

Great for first time home buyers but also do your homework.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Incompetence, below average workmanship.

  • Don P.
  • Verified Homebuyer
  • February 01, 2022
  • Fate, TX

The house was flooded while under construction, seemingly due to lack of oversight that would have caught it before the damage was so extensive. We fear that we have mold that will affect us later. Delays in completion cost us a lot of money, part of which ($1,000) Chad with Lennar said we would be compensated for, this never happened.

Lennar responded:
Hi Don, thank you for sharing a review. We want to apologize for any issues you have encountered due to the workmanship in your new home. Additionally, if there are any items you would like us to follow up on with the local team, please send us a detailed message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

Lennar - communication was poor until the end and others got involved

  • Denise T.
  • Verified Homebuyer
  • February 01, 2022
  • Raleigh, NC

communication was poor until the end and others got involved from lennar and got involved and we worked thru the issues

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 5

How easy the whole process was

  • Wendy K.
  • Verified Homebuyer
  • February 01, 2022
  • Forney, TX

Lennar made it really easy and communication was good. I went thru Lennar for the mortgage as well and the whole process was seamless. Closing was a breeze. I am so happy in my new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Great team to work with to buy a home!

  • Anonymous
  • Verified Homebuyer
  • February 01, 2022
  • Charlotte, NC

Great team to work with to buy a home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The purchase experience was easy enough and went relatively smooth.

  • Susan A.
  • Verified Homebuyer
  • February 01, 2022
  • Santa Clarita, CA

Although the purchase experience was fine, there are lots of issues with the house as far as quality of workmanship. I am extremely disappointed with all of the problems that have come up with the house.

Total Score 5


Quality 1

Trustworthiness 3

Responsiveness 3

reliable good builder

  • Anonymous
  • Verified Homebuyer
  • February 01, 2022
  • Conroe, TX

good builder with fair prices

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - I would say to a new home buyer is that it’s your responsibility

  • Candida V.
  • Verified Homebuyer
  • February 01, 2022
  • Forney, TX

I would say to a new home buyer is that it’s your responsibility to stay on top of things. Make sure to ask questions and to keep in touch with the construction of your home.

Lennar responded:
Hi Candida, thank you for the review, we appreciate your feedback. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Lennar all include helped me not go and explore what options

  • Mahipal P.
  • Verified Homebuyer
  • February 01, 2022
  • Exton, PA

Lennar all include helped me not go and explore what options need select when you buying .it is good for first home buyers and also we know what is the price for the home all include

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The upstairs floor is wavey and squeaky.

  • Robert E.
  • Verified Homebuyer
  • February 01, 2022
  • North Las Vegas, NV

The upstairs floor is wavey and squeaky. The kitchen counter tops are different colors and we were told we're looking at it wrong. Huge gap between garage door and house, we were told it's normal. No other house I've owned had a gap like this neither does any other house in this neighborhood. The kitchen cabinets are white, we ordered espresso. No heat or a.c. flowing in vent to downstairs master. That was resolved after two visits. The fire door from the garage into the house is split in the center thru the deadbolt and knob. I was told by the manager that she spoke with the manufacturer and ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - It was more stressful than it should have been because of the

  • Frank F.
  • Verified Homebuyer
  • February 01, 2022
  • Punta Gorda, FL

It was more stressful than it should have been because of the closing date!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - Bad costumer service not response in a timely matter

  • Claudia A.
  • Verified Homebuyer
  • February 01, 2022
  • Las Vegas, NV

Bad costumer service not response in a timely matter

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

The speed and efficiency of the buying experience with Lennar.

  • Mark E.
  • Verified Homebuyer
  • February 01, 2022
  • Charleston, SC

Excellent buying experience with Lennar and the closing agency.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Process was very fast and everyone was very helpful and responded

  • Anonymous
  • Verified Homebuyer
  • February 01, 2022
  • Katy, TX

Process was very fast and everyone was very helpful and responded to my questions in a timely manner. I only gave 3 stars for the value because currently all homes everywhere are overpriced when you look at the SF you're purchasing. Especially when the nearest big grocery stores and pharmacies are at least 20 mins away.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Fantastic sales person, but less than average Lennar Title

  • Tatiana P.
  • Verified Homebuyer
  • February 01, 2022
  • Lawrence Township, NJ

We discouraging levels higher than maximum after moving in. Unfortunately, Lennar did not allow to do radon test before pu having. I suggest future homeowners watch radon levels.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pinnacle that failed to peak

  • Danny N.
  • Verified Homebuyer
  • February 01, 2022
  • Clovis, CA

The Pinnacle Plans were great but Lennar’s customer service, quality of work, and choices of contractors and materials used needs improvement. Everything was delayed, shuffled, and rushed to their benefit and not the customers. As a big company, they lack connections, customer service, personal touch and failed to please the customers when there are problems. I'm disappointed and the price I paid is not worth the Pinnacle series. I'm a third-time homeowner and from my experienced and in comparison other companies go above and beyond to please their valued customers. Think twice when you ...

Lennar responded:
Hi Danny, thank you for sharing this review. We want to apologize for the frustrations you have described due to the poor service and communication provided during your new home purchase. Please let us know if there are any items that need further attention. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - They wil lie, lie, lie.

  • Johnathan B.
  • Verified Homebuyer
  • February 01, 2022
  • Cottage Grove, MN

They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.

Lennar responded:
Hi Johnathan, thank you for sharing your review. We want to apologize for the numerous issues you faced with your new home. If there are any items that need further attention, please reach out to us at corporatecustomercare@lennar.com with any details you can provide and we will follow up. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 2

Lennar - It’s been 2 months and still haven’t had our 30 day.

  • Scott B.
  • Verified Homebuyer
  • February 01, 2022
  • North Las Vegas, NV

It’s been 2 months and still haven’t had our 30 day..

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Great sales experience and overall correspondence!

  • Christopher H.
  • Verified Homebuyer
  • February 01, 2022
  • Hockley, TX

Ana did exceptionally well throughout the sale and building process of our home. Josie, Cesar And Tom provided great service as well. Ana and Tom have kept the communication line open to ensure satisfaction with our home to work through minor issues that needed to be resolved after final walk and move in! Overall great experience and would recommend any looking to purchase a home in Dellrose to definitely work with Ana. Thanks

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Our experience was pretty seamless.

  • Larry L.
  • Verified Homebuyer
  • February 01, 2022
  • Jarrell, TX

Our experience was pretty seamless. Had the normal Hiccups but we are happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worst Design - Worst Quality

  • Carrie B.
  • Verified Homebuyer
  • February 01, 2022
  • Lakewood Ranch, FL

Not worth it. terrible experience. Not enough room for full review. Too many issues.

Lennar responded:
Hi Steven, thank you for sharing a review. We want to apologize for the poor quality and disappointment in the design you have expressed with your new home. If you would like to share additional details with our team, we can be reached at corporatecustomercare@lennar.com and will follow up with the appropriate management. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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