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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18763 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18763 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Response and Communication are important.

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2023
  • Land O' Lakes, FL

Our sales agent was great when we first looked at the house and when we first signed the paperwork. After that everything went downhill. Our sales agent was no longer timely in responses and our Lennar Loan Agent was very unresponsive throughout the process to the point we went with an outside lender. He wasn’t explaining things as they were happening and just kept asking for more info anytime we reached out to check in on the process, this was the only time he talked to us. When the outside lender got us the loan and we presented it to Lennar we were told “well they got you the loan the same ...

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

After you sign the papers, there is no communication on the progress of your build. The attention to detail is none. Callbacks have to go through a warranty program, which can be a nightmare.

  • Melina P.
  • Verified HomeBuyer
  • October 18, 2023
  • Ave Maria, FL

The price you pay for the product that you’re buying is adequate. But if you’re looking for just adequate no perfection or even close to a building standard, you’re wasting your money. No communication skills during the build process. Attempting to get the punchlist fixed is a nightmare. Due to the fact, you have to go through a warranty service as they put it to get things done. I cannot in good faith recommend Lennar to anyone that’s purchasing a property.

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 2

It is ok but quality is not much as expected

  • Anonymous
  • Verified HomeBuyer
  • October 11, 2023
  • Plainfield, IL

Home quality is not much expected and I though overpaid for this quality

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Ann one of three owners.

  • Ann W.
  • Verified HomeBuyer
  • October 04, 2023
  • Parker, CO

Financial didn’t return calls. Builder didn’t return calls. Disappointed about cabinets in both model home and virtual tour left out. Tried to contact before walk through no return call. Accepted $500 to do myself. They seen me coming as this is still a big ordeal to get cabinets put in and way more expensive, so I am experiencing. Very disappointed that experienced people would put an old lady through this. Miss represented to make the sale. I would warn potential Buyers given the chance. Wasn’t treated very well by any Department with the exception of the guy that did the walk through with ...

Lennar responded:
Good afternoon Ann, thank you for sharing your experience. We apologize for the failed communication we had with you. I understand that this is not the experience you expected. If there are still outstanding issues, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Lennar Home Buying Experience

  • Raquel P.
  • Verified HomeBuyer
  • August 29, 2023
  • Hemet, CA

I had a horrible experience with purchasing my Lennar home utilizing Lennar Financial for the offered perks. I wish I would've just used my own funding as originally planned. I had zero communication from Lennar Financial - Leslie Ramirez and my out of pocket projecting closing costs were $5,000 under projected which was a huge inconvenience for me. The structure/home itself is great. I wish the home sales consultants and Lennar Financial had better customer service. For these huge reasons, I would not recommend Lennar.

Lennar responded:
Good afternoon, Raquel. Thank you for taking the time to post your review. We appreciate your feedback and we're always looking for ways to improve. Please don't hesitate to contact us if you have any questions or concerns by sending us an email to LennarCares@Lennar.com.

Total Score 2


Quality 5

Trustworthiness 1

Value 3

Responsiveness 1

Lack of communication during process was less than stellar.

  • Helen P.
  • Verified HomeBuyer
  • August 07, 2023
  • Hemet, CA

While we have found the home to be exactly what we were looking for the overall experience was a struggle. The lack of communication during the process was astounding. We were asked to provide the exact same information multiple times as if the right hand did not know what the left hand was doing. Even to the point after signing the closing papers and in the process of moving, we did not know if we could have the "keys" to the new home that day. Fortunately at the end of the day everything worked out and we did get our dream home and look forward to many years to come.

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Disappointed

  • Tracy Scott B.
  • Verified HomeBuyer
  • July 27, 2023
  • Fate, TX

After our 3rd party inspection the construction super assured us all of the items would be addressed by closing inspection. Half were not. It took weeks for him to address the deficiencies after closing. I had to contact him multiple times to have the repairs addressed. One item is a tilted roof vent. The construction inspector contacted the roofing company and they said, "It is good enough." I expected Lennar to hold their contractors responsible for quality workmanship and fight for the home buyer. They did not. Every time I pull in the driveway I see the tilted the roof vent and it makes ...

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Expectations vs. delivery

  • Charles T.
  • Verified HomeBuyer
  • July 27, 2023
  • Foley, AL

When we walked the development before choosing Lennar we looked at lots, and noticed construction development and home quality. One thing we noticed is all the homes had Carrier heat pumps. When we came down to walk for inspection we were given a different brand of heat pump. Lennar has now gone back to Carrier for the remaining 15 lots in the neighborhood. There are 2 lots with the cheaper brand heat pump ours and one other out of 90 homes. When we spoke to the sales team we were told the contract language allows them to use different vendors. They are right that is what the contract ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Beware of "Bait and Switch"- bad purchasing experience!

  • Kathleen M.
  • Verified HomeBuyer
  • July 25, 2023
  • Las Vegas, NV

I like my new Lennar home, exept for one issue: I signed a contract on my house, which is the Carson model, based on the model which I saw. It was beautiful, and the refrigerator and cabinetry in the kitchen were perfect. I didn't get to see the actual home I had purchased until after I signed. I assumed the refrigerator and cabinetry would fit like the model. Imagine my surprise when I looked at the kitchen and saw a big gap between the top of the refrigerator and the cabinetry above- about a 15 inch gap, with all unfinished wood exposed. My salesman explained that Lennar had decided to ...

Total Score 2


Quality 4

Trustworthiness 1

Value 2

Responsiveness 3

Trust but verify

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2023
  • Punta Gorda, FL

We bought a calusa. Multiple construction issues were addressed eventually but if built properly and there had been any quality oversight would never have been present when I purchased the house. Be very careful. There is no oversight on construction and things are rushed and poorly done. I am worried about what I did not find.

Total Score 2


Quality 1

Trustworthiness 2

Value 4

Responsiveness 3

Disappointed in false claims

  • Alice H.
  • Verified HomeBuyer
  • July 18, 2023
  • Leesburg, FL

Don't believe what the tell you is "included" in the purchase. Get ALL in wrting down to the screws and nails

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 4

Discouraging experience

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2023
  • Westfield, IN

Fantastic experience until signing of purchase agreement. Communication from Lennar new home sales consultant was primarily limited, ambiguous and reactive throughout the building phases. Issues prior to closing left incomplete with no follow up. Construction issues discussed on closing day remain outstanding after two months. Warranty service items are not readily available for homeowners to view once submitted. Warranty service items slow to be resolved.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Had a bad experience with buying the home through Lennar. Had to go through another outside source to buy the home. Didn’t get any amenities from Lennar on buying a home because we didn’t use them at closing. Got the keys about 3 hours after closing.

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2023
  • Angleton, TX

It was hard to get a home through Lennar especially if you are elderly and moving from another state like Louisiana. If you don’t have a job or money enough that can show that you can afford it. You might be disappointed unless you can find a good realtor who can help you through the process. Otherwise good luck.

Total Score 2


Quality 4

Trustworthiness 2

Value 2

Responsiveness 2

Poor Craftsmanship and Quality

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2023
  • Franklin, TN

The overall quality for the price paid was very disappointing. The AC unit was not set up correctly and leaked in our ceiling, the trim was not straight on almost all walls, paint was splattered on our new floors and stained. The floors have nail pops and bumps, and the walls have many pops and cracks already. I would not purchase another Lennar home unfortunately. Great customer service but poor quality home.

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 5

Slow response to everything

  • Mark B.
  • Verified HomeBuyer
  • June 13, 2023
  • Oregon, WI

My suggestion to all potential buyer, don’t close on a house with Lennar unless all outstanding issues have been addressed. It’s nearly impossible to find anyone with Lennar to answer questions and have issues addressed.

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

I will never own another Lennar home again

  • James Anthony G.
  • Verified HomeBuyer
  • June 13, 2023
  • San Antonio, TX

I encountered many issues during my entire home buying process. The only highlight was my original representative when I first visited the new subdivision. Most of my issues stemmed directly from my mortgage loan officer not responding to my messages, and even giving my wife and I the wrong loan number. I’m in a fortunate position where most of my coworkers are in the process of buying homes and am able to steer them away from Lennar.

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 2

Lennar home purchase

  • Denise H.
  • Verified HomeBuyer
  • May 30, 2023
  • Ocala, FL

My husband and I recently purchased a new home from Lennar, we were very excited about our new home until move in day. We were told the home would be cleaned prior to move in by the general contractor, that was not done the place was so dirty I had to clean for 3 days before we could even live in it. all the floors and carpet had paint and grout residue all over, cabinets were full of debris from construction and one of the toilets had been used and never flushed. Our thermostat and HAVC system quit working after 5 weeks and when I called Lennar i was told that it was not covered by the ...

Total Score 2


Quality 1

Trustworthiness 4

Value 3

Responsiveness 2

Good starter home. Bad everywhere else

  • Michael L.
  • Verified HomeBuyer
  • May 17, 2023
  • Irvine, CA

Good starter home that is priced better than most other new construction in the area. But, upon closer inspection, there’s always small problems that aren’t major dealbreakers but always a nuance. Customer service is not much better. Online portal to submit requests, disjointed team that doesn’t communicate well with one another. Work orders that drag on for what seems like an eternity. Wouldn’t recommend if you’re able to find a good deal elsewhere.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

LABB

  • Anonymous
  • Verified HomeBuyer
  • May 15, 2023
  • Summerfield, FL

We were informed of our closing date. We were moving here from another state . We arrive a week in advance and on our 2nd day we were informed we needed more information to close. More financial info we tried and tried to obtain it but my husband had just retired and his statement wasn’t goi g to be able to be reviewed for approximately 2-3 weeks . 2 days before closing we were told we probably were not going to be able to even though we were led to believe we already had provided everything needed . Why would any company assign a closing date and drag people down and then say well … we need ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Great Unit with a View ...and a punch list

  • Frank M.
  • Verified HomeBuyer
  • April 25, 2023
  • Punta Gorda, FL

Two months after closing the punch list is still 20+ items long. Sometimes a tradie stops by to fix a single blue tape flag but at a rate of 2 "fixes" a week this is going to take a long time to get the home I paid for in February. Nobody feels responsible and the field rep didn't call in the first place.

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 1

Careless

  • William P.
  • Verified HomeBuyer
  • April 25, 2023
  • Punta Gorda, FL

Don’t expect much. Quick sale. Delayed completion then bullied into signing off with very short notice. Crooked walls horrible stucco job. Cheap construction. Now being out of state we are left to pick up the pieces. Since our on- line closing we have NEVER heard from our sales agent and offered no help. Shameful indeed

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

This house seemed slapped together

  • Kenneth M.
  • Verified HomeBuyer
  • April 24, 2023
  • Lake Stevens, WA

First of all, I want to say our Customer Service representative, Hayley, has done a lot to pull these marks back from the brink of zeros. Now that I have that out of the way, let me begin. We had to do everything remote as we lived out of town at the onset of our decision to buy. First of all we weren’t informed that by going to see a house without a realtor that we were forced to complete the process without a realtor. This in the end seemed to be an effort to take advantage of us since we were treated like someone who needed representation and didn’t have any. The communication was ...

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 4

Be afraid...be very afraid.

  • Deborah L.
  • Verified HomeBuyer
  • April 19, 2023
  • Wimauma, FL

I purchased a single family home a +55 Active Community and would not ever purchase from Lennar again. Attention to detail and simply doing the job right the first time is lacking. 1. There was not a model for me see so I relied on assurances from the salesperson about certain aspects of the home. The model I toured had large lanai similar size to the one on my house. The model has a hose spigot. I specifically asked the salesperson if my house would have one and was told yes. After the house went up and I inquired why the spigot wasn't there, I was told no. 2.I have doors that open onto ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • April 18, 2023
  • Port Charlotte, FL

Lennar closes on properties way before they are ready. Many kitchen cabinets were damaged, drywall, painting and stucco was very sloppy, back lanai was never put on until a month after closing and half the electrical outlets don’t work.The list goes on. The repairs are being addressed fairly quickly but is a slow process as each repair is a different tradesperson. It appears to be a fairly well built home but the quality of their workmanship in their finished product is lacking.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Cheap builer

  • Daniel Ray R.
  • Verified HomeBuyer
  • March 28, 2023
  • Upland, CA

After many years of seeing Lennar home sites throughout California, my wife and I decided to purchase one. One of the things we saw on all signs was Lennar’s “ei” everything included. My experience is nothing is included. The level of “cheap” rings thru day after day. We’ve only closed escrow less than two months and are having issues. To be fair maybe this is common for all home builders to be somewhat cheap? I would not recommend Lennar to anyone, based on our experience.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

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