Lennar Reviews

There is a lot I could unpack here. 5 month delays, miscommunication, lack of communication, and being ignored. From sales to financing this entire team seems like no one has the right information...and those that do fail to communicate. The house itself is fine...but working with Lennar people is an exercise in frustration. They *say* they will answer your texts and return calls. They dont. They say welcome to the Lennar Family. Well this is a family that only sees each other on occasion and rarely speaks...

I knew going in the house for the money is good workmeship not so good moldings sloppy doors don't fit properly, hoa rules to many restriction neighborhood is very nice.

Had issues with the building team and the loan team that made the home buying process a living hell. There was not one sole person of contact on the building team that was responsible for communicating with me and getting issues pointed out at walkthroughs resolved. No one wants to do their job, no one is on quality control for the subcontractors, it’s been an absolute headache that has sucked all the joy out of being an owner of a brand new Lennar home, and I am moved in and still dealing with issues and can’t get an answer back on things. Several Lennar employees have told me “that’s not my job” when asked normal and reasonable things of them, and that sums it up perfectly. ... More

The house was flooded while under construction, seemingly due to lack of oversight that would have caught it before the damage was so extensive. We fear that we have mold that will affect us later. Delays in completion cost us a lot of money, part of which ($1,000) Chad with Lennar said we would be compensated for, this never happened.

The workmanship on these homes is subpar. I am still having issues with many items in my house. Make sure you do an extremely through walk through, look at the ceilings, floors, walls, cabinets, and drawers. They do not do a good job with quality control of their workmanship/contractors.

Building during the COVID pandemic is not easy. Working in the industry I knew going in that there were going to be delays and issues. What I did not expect was the poor work done with the materials that they did have. With Lennar, their marquee promise is delivering a showroom ready home. That is not what we have received. Delays and issues aside, if the work done was worthy of the price paid (and it would have been if it was truly showroom ready) I would be giving 5 stars across the board. Unfortunately, this has been from what was promised.

Initial sales personnel excellent. Loan process terrible and disorganized. Pre-drywall walk through a failure because our concerns were not taken seriously and addressed. Closing positive experience. Had to request a step be installed from garage to entrance. Guess the home was not supposed to come with one??? Drywall plaster/mud heavy on garage floor. Guess I’ll be scraping that up in spring. Have since had frozen water pipes due to improper insulation which Lennar is dealing with. Gas leak on the outside which the gas company has dealt with. Have been here only about seven weeks so don’t know what more could come up. Good thing I love this Cal-Atlantic design townhouse. Haven’t seen better designed townhomes with any other builder. ... More

The house was not ready to be moved in to, but it was rushed because they were trying to close for the end of their fiscal year. They have come back to fix everything that was wrong, but the contractors they sent have been terrible and made most things worse. On the day of closing we were told to show up at lennar title at 5pm to sign papers and get the keys. We were there until after 10 pm and waited for over 5 hours. That is ridiculous and a huge waste of time. We asked if we could leave and then come back when they were ready and they said they couldn’t do that and needed us to wait there in person for 5+ hours. ... More

We were excited to move in to our new home (which was delayed nearly 4 months) in early December. When we arrived we found the home not "ready" for occupancy. The tile floor was dirty and paint spattered. There was much "blue tape" that still remained in areas identified in previous walk-throughs...far too many to mention here. The lanais were dirty (still are) and in need of a wash down. Our "punch-list" is still very lengthy. I will give kudos to Butch Ogden our sales rep as he was accessible and helped as much as he could to try and resolve some of our problems. Unfortunately there was only so much he could do. MANY kudos go to Brianna Provino, Customer Care rep. who has been very attentive to our home's many issues. She continues to be very accessible and has helped to resolve several deficiencies.. ... More

Closing slipped 3 months from original closing date.

We received our home about two months after the initial close date that we were told. We were told that our initial close date was possible because they already had the materials, therefore there wouldn't be a setback due to materials. About one month before we were set to close and after questioning the time frame, we were told that we misunderstood them having the materials - what they meant was they had the "purchasing power" to buy the materials. At this point it was 3 months after I signed the contract and price homes had gone up 20-30k so it made no sense to bail out and buy elsewhere - I was stuck and they knew it. My family and I were displaced while waiting on them. Fast forward to closing day, the house was extremely dirty inside. Dust everywhere, dirty mirrors... so they sent the cleaners back out the next day. Same result! Awful attention to detail - that's the project manager's responsibility to ensure their contractors are doing their job right because it's FOR THEIR CUSTOMER. As slow as the houses are being built there should be plenty of time to review the quality of the work being done. Problem is that the PM is too busy dealing with problems that the contractors are causing because the labor is cheap and cheap is what you get. Oh... they didn't paint the inside of the garage because "it's considered an exterior surface". So they use drywall on exterior surfaces? Yup, awful! ... More

Lack of attention to finishing details painting and sanding .. lots of caulking to cover discrepancies no sealing of showers and floors… buyers responsibility.

Our house got pushed back multiple times with little to no transparency, leaving us in a bind with living arrangements. We continuously asked our representative to be upfront and honest about our buyers experiences and situations but he continuously told us “it varies from house to house” rather than being transparent. We’ve ran into a couple issues after living in the house which has taken months to be resolved and required us to continuously reach out to multiple people and parties for solutions. Overall the virtual signing experience was very smooth and super simple and convenient when it came to closing. We love the house but not sure we’d go through this experience again. ... More

I purchased this home due to hot market and inflation. I couldn’t pick out my own options. Ok, fine. Their construction managers were the worst to dealt with. I had to go to their managers to get approval for everything. Their professionalism made my home buying experience a nightmare. On top of that, too many things were wrong with the house prior to settlement. After settlement, moved in and found more issues with the house. Construction manager did not get a lot of it fixed. However, Lennar send a customer care representative down to assist me and she’s wonderful. The loan officer was also late to lock in my rate. Too many things gone wrong. I’m on the end unit with a little ramp going up in the back of the house. The air compressor unit outside is my concern now because it’s not leveled correctly and I’m worrying that I have to spend money to fix it and it’ll wear out faster than it should be. It has to work harder than being on concrete or solid ground. My advice to anyone that goes with Lennar: get your inspection done professionally at NHO!!! ... More

Be very careful. Dot the eyes and cross the tees. STAY ON TOP OF YOUR LENNAR MORTGAGE BROKER AND TITLE CLOSER- AS YOU ARE JUST A NUMBER. Unresponsive after the sale. I am sure this will not get posted!

I’ve been overall pretty disappointed with Lennar throughout the entire home buying process, even afterwards dealing with issues that continue to arise. As I ask around, I hear more and more how Tampa area Lennar has a bad reputation and I wish I knew that coming in.

It may be a common practice, but Lennar is among those builders who simply clear-cut every living thing wherever they build. The fact that they also use Bermuda grass means that for long periods of the year you will be living in an area completely devoid of anything green and living. Additionally, the home I bought was rife with issues including a severely uneven foundation in one room that still wasn't fixed by move-in even though it had been brought to the builder's attention many weeks earlier. Oh what fun it is to be baking in the North Carolina sun for 3 days in mid-summer because you've already moved out of your prior home but it's too loud to be in your new one while the slab is getting ground down! ... More

I spoke to 4 different people letting them know each time that Id rather pay more money than use the Lennar mortgage company. Terrible sales ethics on your part. This one terrible part of the experience is what ruined it for us. Don’t email/call me about this. I’m tired of talking to your people.

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all carpets because too lazy to put plastic down. Even had ants coming up from one gap in vinyl floor and forming line to another gap. Thankfully, there is one good person in warranty/service group (Rich) who has been helpful in addressing these issues and a couple of good but clearly overworked construction managers (Eric and Jared) when the best work was done on the home. ... More

Great first home (bc first time homebuyers don't know better). If you're thinking of buying a Lennar home as your 2nd, 3rd or forever home.. forget about it, you will drive yourself crazy noticing all of the shoddy workmanship and fighting with them to get things corrected in a timely fashion. Their lender is not for the faint of heart either, prepare to be bullied into submission and have your queries go unanswered.

Multiple problems with the portal and dealing with the mortgage team was a nightmare. To date have not been to LF our mortgage was approved. Kudos to Christopher Buentello who kept us informed as to the progress on the home and assisted us with communicating with mortgage team when they did not respond.

The finance department was discombobulated and frustrqting

Finding out that Lennar didn't run the gutters past the side entrance door,( in the villa's) has more people angry and disappointed than anything I have heard (including myself). IT MAKES NO SENSE NOT TO RUN THE GUTTER AN EXTRA 30 FEET AND THAN FORCE THE HOMEOWNER TO SPEND $500 TO HAVE IT DONE, IS BAD BUSINESS, DISAPPOINTING AND EMBARRASSING. Its the first thing I comment on when someone asks me about my new Lennar Home. Lennar also doesn't "seal" the granite counters, again forcing the homeowner to do it themselves, which again only makes us feel like Lennar was just trying to cut their costs and put it on the homeowner. These are "no brainer" items that a builder absolutely should be responsible for. It shows that Lennar doesn't have much class and doesn't look out for the homebuyer. You all really should fix these two items, at the very least. There's more.... but I'll save it for another form. ... More

Make sure you look at every little detail when doing walkthrough.

The Lennar experience can be broken into a couple categories: buying and construction. The buying experience was frustrating and unprofessional. Our home delivery was delayed by 6 months, and the permit process was out of Lennar’s control, but the communication breakdown was unprofessional. We changed our point of contact four times, and were left in the dark unless we reached out for updates. We could anticipate that the home-building process may get pushed to the right, but the lack of communication was downright awful. The lack of communication and misguidings by Lennar was infuriating. Once we moved into our home, the quality of Lennar’s work was found to be objectionable. We are generally low maintenance and understand that some issues may be more annoyances and everything will not be perfect. Construction is not perfect, and good and even subpar workmanship is expected. Within three months of moving in, we had every trade back in the house to address warranty request items. But the cherry on the top was the leak found from our master bedroom bathroom. This confirmed whatever quality control and quality assurance process in place is a failure. Lennar’s value of “Why Buy New” states to “avoid immediate maintenance, struggle with time consuming repairs, uncover ignored and hidden problems.” The leak clearly serves to undermine those values. On top of these above mentioned items, the frustration grew because we have two boys under 2, so aside from this being a professional issue, it’s a personal issue. The warranty department has been a breath of fresh air. A couple managers did their best to give us fair compensation based on the experience we’ve encountered. But the buying and construction experience is not something we would want a homebuyer to go through. Spending as much as we did on a brand new home, we did not expect this from Lennar. ... More