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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18250 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18250 Reviews in All Areas

Star Rating Breakdown

5 ★ 7476

4 ★ 3446

3 ★ 3085

2 ★ 1979

1 ★ 2264

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

It could have been better

  • Kendra Tomekia M.
  • Verified HomeBuyer
  • October 17, 2024
  • Rosharon, TX

This is my third Lennar home, and to be honest, if it weren’t for my commitment to the Next Gen model, I wouldn’t have purchased from Lennar again. The lack of customization options and the smaller yard compared to my previous homes have been quite disappointing. I’ve also experienced several warranty issues. While they are typically resolved quickly, the quality of the repairs seems to have declined in recent years. Additionally, my assigned sales representative has been unresponsive, and it’s been nearly two months since I moved in, and I still haven’t received a mailbox key which is ...

Lennar responded:
Thank you for sharing your feedback, Kendra. We sincerely apologize for the negative experience you have had with your home purchase and we regret that your experience did not meet your expectations.
We appreciate your loyalty to the Next Gen model. If there are any outstanding warrantable issues, please reach out to your local Customer Care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Internet out for 5 days due to construction and cut lines

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Millsboro, DE

Do not use Lennar financing. Didn't offer any other products except 30 year for a 1 month bridge loan. Cost me several thousand dollars fir a point ad closing cost. Have your own financing Finding several cosmetic issues that need fixing. Response time for mediacom for an internet problem caused by chesapeak was awful Gourmet kitchen has no pull out drawers No ceiling fans or towel racks installed with spec house. Dead sod and the list goes on.

Lennar responded:
Thank you for sharing your feedback. We are truly sorry to hear about your experience with Lennar financing and the various issues you encountered with your new home. We appreciate you bringing these concerns to our ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Never again

  • David Karl M.
  • Verified HomeBuyer
  • October 11, 2024
  • Crandall, TX

Not understanding how they sold my loan to another finance company after I told them before they do that let me know and I will go to my credit union that was very unprofessional once they got the money for the house they didn't care about nothing else

Lennar responded:
Thank you, David, for sharing your experience with us. We are sorry to hear that you felt a lack of care after closing on your home. We have been working to improve the homeowner experience, and we hope we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar will make every excuse to not fix issues even within the 1 yr warranty

  • Alejandro P.
  • Verified HomeBuyer
  • October 01, 2024
  • Princeton, TX

Get an inspector and make sure Lennar fixes all issues found BEFORE closing. Lennar will find every excuse to not resolve any issues after the deal is done, even with the one year warranty

Lennar responded:
Good afternoon Alejandro, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience. If there are outstanding warrantable issues in need of follow-up, please send us an email referencing this review, to LennarNews@Lennar.com so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Lennar has a few great employees but getting anyone to follow up is horrible!

  • Shannon M.
  • Verified HomeBuyer
  • September 30, 2024
  • Rosenberg, TX

This was a horrible home purchase experience. It was hard to get a person to call you back. We had to do a virtual closing and it was awful, the first person we called at the Virtual Closing hung up on use when we didn't get connected fast enough. Then we had to find someone at Lennar who could tell how to get back into the Que since this was already paid for by Lennar. We couldn't ask any questions because it was just the notary on the call. Horrible. After we got moved in our air conditioner did not cool! Lennar has you scan a code if you have any problems and that called us back to help ...

Lennar responded:
Good afternoon Shannon, Thank you for sharing your experience with us. I am truly sorry to hear about the difficulties you faced during your home purchase and the issues you encountered afterward. This is certainly not the experience we want our customers to have, and I understand how frustrating this must have been for ...

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Not a great experience. There are couple of builders who are arrogant and not professional, they dont respect the customer at all and dont listen to them

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2024
  • Cumming, GA

The sales team has completely gone wrong on day1, They gave wrong info on which are basement lots and which are slab homes and completely messed up the sales during 1st week. The Mortgage team communication was worst as they did not give the loan estimates in time and just don't respond to customer calls. The quality of construction is worst and not up to mark of Lennar. Overall Lennar failed to deliver a quality product from sales to finish line!!

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not the best

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Crandall, TX

The sales person was not helpful at all, most of the time she doesn't answer back or for the few times she did she was giving wrong information, my new neighbor had the same issue as well. Otherwise some of the floors in the house are not well leveled and also I fund some studs and trush buried under the sod and makes me question the quality of work and not trust your company. One good thing, the QA person who was in the final walk-through inspection was knowledgeable and had a good attitude.

Lennar responded:
Good morning and thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our sales representative. Your experience does not reflect the high standards of service we strive to ...

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Sales

  • Michael R.
  • Verified HomeBuyer
  • September 19, 2024
  • Summerville, SC

Seems like sales was not interested in our needs; just getting homes off the books. If we were told that they were having a sales event in July, we would have waited. We wanted the Waverly & got the largest home we could afford, the Osprey. We didn't know some of the larger homes may have a bonus room upstairs; didn't know that the there were more homes available other than the models. Would have liked to have brought our pool table, but sold because no room in Osprey. Sales person said when we do a Reverse to Purchase, would only have to put down half as much...LIE...ended up having to put ...

Lennar responded:
Good morning Michael, Thank you for sharing your experience with us. We genuinely regret that your Home-buying experience wasn’t as positive as it should have been. Your feedback is important, and we’re here to support you moving forward. We hope to earn back your trust while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Do better

  • Andron C.
  • Verified HomeBuyer
  • September 17, 2024
  • Kissimmee, FL

Poor comms, workmanship, concierge (Nicole) argumentative 11 properties purchased to date; this was the worst experience.

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry you experienced a difficult homebuying process and your home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Full didclosure

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Las Vegas, NV

We did not have full disclosure at the time of purchase they tried to make it right but we were past the beginning stages.

Lennar responded:
Good morning, We appreciate you sharing your feedback. We apologize for the inconvenience or frustrations this might have caused. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Bigoted contractor with subpar craftsmanship

  • Lawrence W.
  • Verified HomeBuyer
  • September 11, 2024
  • Statesville, NC

The GC (T) was very responsive in all emails UNTIL we met in person and, in our opinion, saw the buyers were a same sex married couple. From that point on he wouldn’t even talk to my husband and I when we had issues. He would only talk past us to the other Lennar associates. He would not even make eye contact and would walk 10ft ahead of us while TRYING to discuss issues. A total of 3 separate offensive interactions. I voiced my issues to the Lennar staff and my realtor about wanting to be done and pull out. Then magically T was artificially friendly and personable. I’m glad I did a 3rd party ...

Lennar responded:
Good afternoon Lawrence, Thank you for sharing your experience with us. We genuinely regret that your home-buying journey wasn’t as positive as it should have been. Your feedback is important, and we’re here to support you moving forward. We hope you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Production/Commercial Sales of flooring products

  • Clara D.
  • Verified HomeBuyer
  • September 11, 2024
  • Williamsburg, VA

The drywall and painting company are beyond bad and there are many homeowners that are dissatisfied. I have worked in the production building world for 20 years of my 40 and have not experienced the poor quality and lack of professionalism of the drywall/painting company. It is the number 1 topic at all community gatherings. Unfortunately, Lennar spends a lot of money on customer experience and one vendor is giving a bad review of Lennar.

Lennar responded:
Good morning Clara. Thank you for sharing your feedback and bringing this to our attention. We apologize for the inconvenience this has caused you. Your concerns regarding the drywall trade have been shared with upper management for review and ...

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Poor experience with Lennar

  • Christian R.
  • Verified HomeBuyer
  • September 11, 2024
  • Henderson, NV

Honestly, there were a lot of communication issues during the home buying process with LENNAR. I was especially disappointed with the construction manager Cody. There were several issues with the home that needed to be fixed. We brought up the issues during the walk throughs. Whenever we showed up, Cody was still working on the issues . It was disappointing to hear that Cody stated we were the ones delaying the processes when he could not even get his workers to fix the issues in the home. Lennar should have workers readily available and the Construction manager should not be stressing over ...

Lennar responded:
Good afternoon Christian, Thank you for sharing your feedback. We sincerely apologize for the frustrations you experienced during your home-buying process. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Never met "the builder" but Jess was easy to work with, on the other hand John was useless, and Chris does excellent work repairing other workers' mistakes

  • Jerome E.
  • Verified HomeBuyer
  • September 08, 2024
  • Tualatin, OR

Pay particular attention to small details - point them out every time you get a chance and if given the chance put them in writing

Lennar responded:
Thank you Jerome, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced. We appreciate your positive feedback about Jess and Chris. Your feedback has been shared with upper management. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Not a pleasant experience throughout this journey

  • Satyajit S.
  • Verified HomeBuyer
  • September 08, 2024
  • Menifee, CA

I will not call this experience a pleasant one. Working level team is not at all sympathetic towards buyer. They don’t have problem solving / reducing mindset. From day one things didn’t go in a professional ways. They collected all information from my agent and later on denied to pay any commission. This list is very long . However the above point was completely unprofessional. Construction quality is also having question mark . I have submitted few complaints but one of them is most important. Hoping a good resolution.

Lennar responded:
Thank you Satyajit, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar Home

  • Thomas J.
  • Verified HomeBuyer
  • September 07, 2024
  • Beasley, TX

It's a good community when you build your house try to keep the engineers who they are when you move them around there are a lot of differences in the construction of the house so there is a lot of irresponsible behavior from your engineers and to this day I still haven't got the key to my garage door key missing. Also I didn't get any painting code or color code for the inner wall. You didn't give this at the time of closing. You engineers don't know. After asking, they showed me with open arms. So I can't even go to the paint shop and get a sample of it. When you made the concrete base, it ...

Lennar responded:
Good Morning ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Front porch

  • Connie B.
  • Verified HomeBuyer
  • September 01, 2024
  • Rogers, MN

The responsiveness of repairing the front porch cement patio is still pending. It is the first thing people see when visiting. The pointing fingers and blaming us for not putting this on the initial list of things to repair is outrageous.

Lennar responded:
Good morning Connie. Thank you for your feedback on resolving recent issues. We apologize for the inconvenience and time it has taken for the front porch cement patio repair and have shared your concerns with upper management for review and ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Sales lady

  • Daniel R.
  • Verified HomeBuyer
  • September 01, 2024
  • McMinnville, OR

I hope you don't get the same lady we had. She lied to us several times. The other people we dealt with were ok. Lennar cuts so many corners that produces a sub par quality house. The fences are complete crap. interior paint is horrible. I would not recommend buying a home from them.

Lennar responded:
Thank you for sharing your recent Home purchase experience with us. We apologize for the inconvenience and have shared your concerns with upper management for review. We hope that moving forward, we can change your experience as a Homeowner to a more positive one. For general inquiries or warranty/service requests, please don't hesitate to reach out to your customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 4

New home purchase 6/28

  • Benjamin S.
  • Verified HomeBuyer
  • August 26, 2024
  • League City, TX

John did not take my third party inspection report seriously. He brushed everything off and basically told me that this was not going to be a "perfect" house. Even for a new build, this house had a ridiculous number of imperfections and I was rushed into closing. Even after moving in, I have submitted over 4 warranty claims, and the Lennar representative just tells me that everything is not covered. I have a garage door that doesn't close, an A/C unit with a bad filter after less that 60-days of move in, and so many more issues. Not pleased with Lennar cutting corners and not taking customer ...

Lennar responded:
Good afternoon Benjamin,
We appreciate you taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. I have shared your comments with upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Disappointed homeowner.....

  • Michael S. Lee, Trustee o.
  • Verified HomeBuyer
  • August 19, 2024
  • Rancho Mission Viejo, CA

Disappointed as to how unprofessionally Lennar handled the sale. What was stated and what was said were not correct. Extremely disappointing to keep getting feedback that this is not a custom home, so we need to expect this poor quality of work. Cracks in the tile and imperfect paintings and not aligned walls....first time buying a Lennar Home....maybe the last time too.....

Lennar responded:
Good afternoon Michael, We appreciate you sharing your Homebuying experience with us. We apologize for any inconvenience. We hope that moving forward we can regain your trust as a Homeowner. If you have general questions or warranty-related issues, please reach out to our Customer Care Team by submitting a request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Worse home buying experience

  • Johnson B.
  • Verified HomeBuyer
  • August 15, 2024
  • Pinellas Park, FL

Honestly this was my 3 home purchase but if was the worst of the three. More stressful, communication wasn’t good at all, timeline kept changing, walkthrough and final walkthrough did not repair a lot of things that were broken or damage. Plan to purchase again but it will not be with Lennar.

Lennar responded:
Good morning Johnson,

We are sorry to hear about the stressful experience, poor communication, changing timelines, and the unresolved repairs from your walkthroughs. We hope that moving forward we can change your sentiment towards us. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Disappointed for new build

  • Jill S.
  • Verified HomeBuyer
  • August 15, 2024
  • Durham, NC

I wish I could give a higher rating because I love the layout and space of our new townhome but we just had a difficult road getting here. The home buying process went smoothly until we took over ownership. Within a few days of closing our AC unit was stolen leaving us responsible for all charges. Lennar was very helpful in helping us find someone to replace it but it was an additional cost we did not forsee. Then the dishwasher leaked on the first use, the back door leaked during the first rain storm. We had trouble registering our ring cam because it was already registered so had to wait ...

Lennar responded:
Good morning Jill, We are sorry to hear about the theft of your AC unit, the issues with the dishwasher and back door, and the difficulties you faced with registering your Ring camera. We understand how disappointing it must be to face these problems in your new ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Lack of communication

  • Anonymous
  • Verified HomeBuyer
  • August 12, 2024
  • Las Vegas, NV

Home wasn’t ready for me to move in, did a walk through with the superintendent and found a bunch of problems and was promised everything would be fixed in a week, which was a lie took over 3 weeks.upstairs floor still squeaks all over the place even though they claimed they fixed it

Lennar responded:
Thank you for taking the time to share your experience with us. We are sorry to hear about the issues you encountered with the readiness of your home, the delays in fixing the problems identified during the walkthrough, and the ongoing issue with the squeaky upstairs floor. If there are still outstanding warrantable issues that have not yet been addressed, please send us an email to LennarNews@Lennar.com referencing this review, detailing your concerns so we can help you follow up with the appropriate team. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

HomeBuuyer Experience

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2024
  • San Antonio, FL

Lennar's workmanship is surprisingly sub par. This is truly a production home and that is what you get. There are such minor design features they missed that would move their home from below average to top notch but unfortunately, Lennar's home design team must be novices at best to have missed such minor things in their floor plans, at least in the many plans we reviewed. The community was the selling point for sure - NOT the Lennar home. We wanted to be in the community and had very limited home design choices with Lennar within our budget. If it wasn't for that, we would never have ...

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear that we have not met your expectations.
If you have general questions or warranty-related issues, please do not hesitate to reach out to our Customer Care Team by submitting a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

They were very confused and had no idea what they were doing

  • Richard S.
  • Verified HomeBuyer
  • August 01, 2024
  • Henderson, NV

They changed my closing date 3 times because they had no idea what the right date was the fees we incorrect I had to send 2 separate wires it was the worst experience I have ever had!!!!!!

Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience at closing. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

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