Lennar Reviews

I was very disappointed in Lennar and the quality of work done at our house. Counter tops not finished (sealed), no ceiling fans, no gutters, landscaping was done cheap and the soil is not compacted so it holds water. Have called in 9 warranty issues in the first month. AC unit is undersized and will barely cool the house. We would have chose a different builder if we knew this is what Lennar produces. Do Not recommend buying a Lennar home if you can help it.

I am beyond frustrated with Lennar. Every time I submit a warranty request, they find a new excuse to deny coverage. I’ve been told repeatedly that the issues I report would be covered—but only in other states, not mine. How does that make any sense? A national builder should offer consistent service, but instead, Lennar hides behind technicalities and loopholes to avoid doing the right thing. They make empty promises just to close the sale, but once you’re in your home and problems arise, you’re on your own. Their warranty is nothing but a sales tactic—absolutely useless when you actually need help. As a first-time homeowner, this has been a nightmare. I expected professionalism, responsibility, and support, but Lennar has delivered none of that. I deeply regret buying from them, and I wouldn’t recommend them to anyone. Buyers beware—Lennar will leave you disappointed and stuck with repairs they should’ve handled. ... More

I had so many issues i had to address them myself. Now, I had poor sod installation with large gaps and after the rain that night caused almost all of the top soil to erode. The head then almost died and lennar refuses to correct it.

The actual buying experience initially was very smooth, however since closing escrow and moving end to the community I am less than pleased with certain things. 1. - HOA covenants was not provided to me prior to signing purchase agreement nor was it provided to me at the close of escrow. Not being provided a copy and then receiving a violation letter for information that I was unaware is a little off kilter. (not happy) 2. I have followed 3 separate instructions for the homeowner request for community pool key and still have not received key or further communication from Legacy HOA as to the status of my request. (left VM, no response, 2nd call, was advised to request pool key via email, received pool request form via email response, filled out and physically mailed request to main office in Frisco, TX per instructions and still haven't received key) 3. No appropriate storage within house/rooms 4. No lighting in closets 5. Garage interior unfinished 6. Driveway stained; sidewalks along street and within community are already severely cracked and are in need of repair for the safety of the residents in the community 7. No transparency. If I didn't ask questions for the purpose of homeowner information, nothing was provided 8. Grass was dug up by ATT; left it a mess and dead grass but there was no prior notification or approval from homeowners that this was happening or going to happen and no explanation as to why. The yards are less than attractive after this was done. ... More

Buying- Prepare yourself to be rushed throughout the great home buying experience. Inspections- Have a trustworthy inspector and schedule ahead of time through the home building period, Modelos are the builders choice of hydration. SOD- You’re sod will be left out to dry in the Texas heat, on the stack it comes in and then installed just to be told it’s going through SHOCK, During a stage 3 watering restriction.

Was told they were going to come and do a final cleaning and never happened when sod was laid they put a gash in the siding of the house, lots of glue left on floor as well as paint drops throughout the home both front and back doors not sealed with weather stripping fully there for you can see daylight at bottom of doors.

Found that the investment does not equate to the final product. The investment made does not support the quality or craftmanship delivered. The most upsetting thing was that the house was not ready for the first walk through and the punch list made during that walk through was not attended to as we conducted the final walk through virtually. We were assured that all items were taken care of. This was not the case. In short, we were lied to. I would not recommend the Lennar product to anyone. The value of the product is overinflated. The $300k home with the lack of value in material and workmanship should not be listed more than $200k. We look forward to moving as soon as we can. Probably take a loss.... ... More

Overall we love the home and community but the major issue is the fact that they just will not finish the house. It’s been 2 months since settlement and we’ve had multiple appointments no showed by the builder to fix issues that should have been done prior to settlement after promised that things would be resolved. Honestly our next step will be a lawyer. It’s unfortunate because most could have been done quickly…. Would not recommend the builder to anyone.

Poor quality for price. Every home on my block looks the same

Unfortunately, I had the worst and most humiliating experience buying a home with Lennar. If they wanted to know about my two-year consecutive employment history, why didn't they ask me at the beginning? I understand that the FHA process is rigorous, but the procedure adopted by Lennar was terrible. I have never been so disrespected regarding my professional career as I was during this purchase process. Lennar asked me how I got a job at an American company if I had no “recent” experience in business or team management. Have they never heard that when a professional moves to another country, they need an adaptation period, and the career “gap” is completely acceptable for companies looking for qualified professionals? I sent all the evidence used in my EB2NIW process (which was approved two years ago and approved by a US federal agency) and they still kept asking me if I really had this experience, because the underwriter was not convinced that after 4 years out of his/her field of work, a professional cannot have a “gap” in his/her career and return to doing what he/she used to do even though he/she has 16 years of experience in the field in which he/she works. It is regrettable how they treated me; I hope that my terrible experience serves to make you more respectful of professionals in any field of professional activity, thus creating better procedures for the acquisition of homes. ... More

They don’t follow their own craftsmanship guidelines and instead do patch jobs that make things look worse. Spent time with the rep taping quality issues in the house just to have someone else come in and rip the tape off without ever fixing. At the final walk through I mentioned how nothing was even fixed and the guy didn’t care. They know that their contract forces you to close on an unfinished house. Lennar has gone downhill from what they used to be.

We paid for in full for our solar and no one is helping us to activate our solar as sunnova filed for chapter 11 bankruptcy Lennar is MIA We paid Lennar for Solar

every warranty contractor that enters my home tells me you’re company only sells junk air should have know better but the interest rates motivated me to buy a crappy house you cut corners on everything i got what i paid for but never again will i buy a lennar house sales and the loan process was very unprofessional

I had high hopes when I purchased my home from Lennar, but unfortunately, the experience during and after closing has been very disappointing. 1. Seller’s Credit Issue at Closing: Lennar attempted to reduce the agreed-upon seller credit at the last minute, just before closing. Despite our persistence, we were finally able to get the full credit restored, but this caused a significant delay during closing at the attorney’s office -- an incredibly stressful and unprofessional situation for what should have been a smooth process. 2. Driveway and Garage Issues: Within just a week of closing, my driveway started showing signs of damage with visible breakages and multiple pop-outs. The garage floor is experiencing the same issue. Despite raising multiple service requests through the Lennar portal, they were closed without proper resolution or even a thorough assessment. 3. Mailbox Key Handover Delay: I did not receive my mailbox key until three weeks after closing. This only happened after repeated follow-ups and personal visits to both Lennar’s office and the USPS—something that should have been streamlined as part of the handover process. 4. Backyard Grading and Water Logging: The grading in the backyard was done poorly. Whenever it rains, water collects and gets logged in certain areas. Again, multiple service requests were submitted, but Lennar management simply dismissed them, claiming this issue is not covered under warranty, despite it being a construction-related flaw. Overall, my experience with Lennar’s post-sale service has been frustrating and disappointing. What should have been an exciting and smooth transition into a new home has turned into a series of unresolved issues and broken commitments. I sincerely hope Lennar reconsiders how it handles customer concerns after closing, especially for buyers who put their trust and savings into a new home. ... More

I just purchased the house in April 2025, and we moved in on May 1st. However, I’ve already noticed several issues. The exterior paint is fading, and there are cracks all over the outside walls. The existing flooring is covered in linoleum, so I replaced it. I also repainted the interior walls because the original paint was dull. The bottom of the kitchen cabinets is falling apart. On a positive note, the lighting in the is good.

Very cheaply made for what we paid. You can tell they build these homes in 120 days. Appliances are super cheap. Yes it's quartz countertops but very thin. Cabinets hit other cabinets when they're being opened which leads to paint chipping. Gaps in the trim (not flush with the floor). Cheap wire closet "organization". They had to use a zip off form of insulation for the attic as the HVAC was poorly installed - I know this bc my husband has been in the industry for 10+ years. I mean, the list goes on and on. Lennar Mortgage is beyond awful - and that's an understatement. Home buying process was an absolute disaster and the worst experience I've had by far in the 4 homes I've now purchased. From start to now - it's safe to say we will not buy another Lennar home. The only somewhat highlight is our customer advocate (who we call when something needs to be done) has been very responsive. ... More

The quality of the work put into a NEW Lennar home is VERY Subpar. In my 1st 2 months in my new home I have had the Warranty department here atleast 6 times. Wishing I would have Kept house shopping when I made the "Mistake" of buying Lennar

I have sent numerous emails and made several phone calls in regards to registering my equipment. No response

There is little accountability with anything. When initially inspecting the house and pointing out the defects that needed to be cleaned up or fixed they promised they would fix them all. We toured the house three days before moving and notice some problems were still not fixed or cleaned, they then promised it will be ready for move in. We show up for move in and the house was still in the same state and they said they cleaned the house. There was dirt in the windows sills, blue tape from the inspection still on the walls and in cabinets, dirt in the showers, tape residue on the flooring, scuffs in the walls, paint peeling from the doors. The bathroom door still didn’t close because it was misaligned, and other previously addressed issues. Lennar said either we wait another week for them to fix it file a warranty request. We didn’t want to stay and pay for another week in the hotel so we moved in and did the warranty request. The request took another month to be addressed and very little communication to keep us up to date. While installing the sod, they damaged the fence and ran over a pipe that led to the sewer which prevented us from using our toilet or running the water for a day. The fence is still not fixed after 3 months. Their customer care team is under staffed and warranty requests will take forever. I still have 6 requests pending with no end in sight. Do not trust. They may seem nice, bur Lennar over works them so they don’t have time to care. ... More

One month into ownership and this couldnt be going worse. Every other day there is something new that is going wrong. The grading on the yard is absolutely horrible and everyone is pointing the finger at something else. This is AWFUL and I am beyond disgusted with the way Lennar is handling this. I have standing water in my yard constantly, it smells awful and I cannot mow my grass.

Throughout the buying experience , we had A lot of unnecessary paperwork work and emails; only to discover that some of those are to protect their own interests! Many cookie cutter materials and workmanship. Still haven’t fixed anything they promised to fix despite having barrage of tickets opened ! Very disappointing that even when we want to upgrade some of the appliances and materials , they will not allow anything and we now in the process of tearing down an entire bathroom because there is not a single thing there that is of good quality !!!! For example, the floor is creaking, faucets , mirrors, vanity, shower fixtures etc are very very very cheap ones ! They claim to have modern house but not true . They have new building but nothing modern about design , appliances and materials used ... More

I regret not hiring my own home inspector. Came across a few dents on garage door, leaking garbage disposal and bad water heater. Put in a work order a few months ago and haven't heard back from anyone. Having bugs come out of back walls on shower. Really disappointed for a new house.

If I can’t give last names then this survey is a waste of your time and mine

Have a tape recorder with u recording everything the agent says

Poor redponse time and act to completion