Lennar Reviews

Poor communication during construction process. Quality of home was subpar.

Wished the home was not rushed to complete but all initial concerns have been taken care of.

We love our house. The team is responsive and made the process of buying our first home painless.

Overall, I had a good experience with Lennar for their D.C.-area division. I've seen horrible things for them in other parts of the country but I can't complain too much. I came into my development during the close out phase so things were already rolling in terms of what they were willing to do. Sales agent was great and responsive. The construction side was also strong with customer service. No home is perfect particularly modern homes. I would encourage anyone with any builder to carefully pay attention during the final walkthroughs and make sure they fix everything that needs to be fixed before you close. I'm overall satisfied with my home and Lennar for my community. ... More

LENNAR is very responsive during whole process

Lennar was involved from the beginning to the very end of this process.

I would like to say special thanks to Jessica,RJ, and Parker for the status up date and on time responds emails/issues. Good job team keep it up.

I am having a very bad experience with getting issues corrected on a home I closed on Nov. 30th and paid way over asking price. The electrical company is yet to show up to install electrical fixtures, havent showed up 2 times already. Cabinet doors not set correctly, installed the wrong closet doors, grout in tile has all damages and dirt imbedded in it. Closet shelves are all crooked. I am very disappointed with what I am dealing with!!

Good quality home at fair price

Lennar delivers a quality product, top shelf. They are organized, professional, sales staff are pleasant and knowledgable and the home is beautiful.

Fast and responsive. Good customer communication

Convenience , friendly , professional, Happy with everything

This is our second Lennar home. They deliver what they promised.

Jeremiah is sales is great and very helpful! Highly recommend him

My superintendent was great! He kept me informed of every step of the process, sent pictures, and was always quick to answer questions. He also provided great post-purchase support. 100% would recommend.

Check the web before you buy

I love my home, and I have learned a valuable lesson. Lennar does not follow through on the process

We are very pleased with Lennar for the price, care and the service they are providing for their customers.

Overall good, detailed can be improved.

Quite a few things went wrong since the closing. We did not receive the gate RFID stickers so we were not allowed into our community, even though the HOA pdfs we received 4 hours after the closing (around 10PM) stated we should've received gate stickers to access our home, so our move was delayed. We were also missing 1 garage remote (the package mentioned 2, we got 1), but around 2 months later we finally received the missing remote. There were 6 holes in the drywall: 2 in the staircase, and 4 in the ceiling. When installing ceiling fans, I found out some of the industrial screws holding the switches to the electrical box were completely stripped, and drywall screws were used right next to it. Drywall screws rust easily, not appropriate for electrical work, and it's not up to code. Some of the screws in the door latches upstairs are completely crooked and stripped, and 1 door in the master bathroom has visible damage and it was just painted over. There are gaps in the double doors that let in/out air and bugs. There are also gaps in the kitchen and bathroom cabinets and visible staples that need to be covered, painted over. These are lots of problems for a brand new ~$500k home. The salesperson, Irma Almodovar was very nice though. I think she was one of the few upsides from this whole transaction. ... More

First of all, I would't brag about "having around 200 closings in one day" if everything you guys do is terrible. Terrible customer service. I don't get why we had to wait like 8-10 hours in the title house to get our keys EVEN when we presign the documents 3-4 days in advance. The finish in our house is terrible and I keep submitting tickets and my CM is not doing absolutely anything about it. Right now, I have a 24 pages long list of things that needs to be fixed.

I was extremely disappointed with the quality of material and the quality of work done on my home. They are working with us to fix these things, but they shouldn’t of had to been fixed to begin with. One of my biggest complaint is the trim. The trim throughout the entire house has chips, filled holes, and flakes everywhere.

Zero QA/QC in our home. Customer care reps were sympathetic at first and helpful, but as we have been putting in the numerous daily work orders the past 2 months, the quality of service has dropped enormously and close to zero cares given. It all started to go down hill during the construction process and has now trickled down to customer care experience.

Over-all the buying experience is a plus. However the Quality of Workmanship and Materials are left wanting more. My HVAC unit had to be looked at 10 times, furnace went out in the first week of winter, hvac leaked down into my walls after the furnace repair. I understand this is a subcontractor issue, but 10 times coming out not only took time away from me working but also kept me up late at night waiting on the repair company. Also 3 months into the home, there are already flaws in the molding, cracks at seams and nail pops throughout the home. I understand that these will be fixed before the 1 year mark, however I do beleive that less than 3 months and these things are visible already show that the quality of some of the materials are sub par. Also looking at flooring where it was installed there were some parts loose, which are being looked at as well. Jason on the warranty side has been absolutely amazing. The realtors have been as well, as they were made aware of issues and wanted to make sure that they were on top of it as well. While I love this home, it was definitely disappointing coming into this home with so many issues being new construction. ... More

Great sales team. Soooo many routine building issues / defects that should not have been there and 3 months later are not fully corrected. Lennar should have their own in-house repair team as this seems to be endemic - or at least the 12-20 other new homeowners we have discussed with have the same issues.