Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21896 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Very disappointed with quality and workmanship
- Anonymous
- Verified Homebuyer
- January 25, 2022
- Myrtle Beach, SC
Very disappointed with quality and workmanship
Lennar responded:
Hi, thank you for sharing a review. We are sorry to hear about the disappointment caused by the quality and workmanship in your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Lennar - Honestly don’t know where to begin.
- Joshua B.
- Verified Homebuyer
- January 25, 2022
- Crandall, TX
Honestly don’t know where to begin.. quick answer is that Lennar fits the exact definition of Quantity over quality. Don’t have the effort to repeat myself again on all the issues. Not to say there was not positive experiences during the process, however the negative over shadowed it. The most frustrating part is they were issues that could have been very easily corrected.
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Responded in a timely fashion to questions and quickly resolved any issues
- David C.
- Verified Homebuyer
- January 25, 2022
- Alexandria, VA
Great team to work with on purchasing a home! Very much appreciated all of the financial help with closing costs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Its this way or next buyer...
- Marcelo M.
- Verified Homebuyer
- January 25, 2022
- Ocoee, FL
Had to accept the home as builder picked out, made the experience of buying a brand new home less magical. Thats why I gave 4 star overall, and 3 start for value for the price paid.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Sales agent and construction manager were knowledgeable and very responsive to our needs.
- Steven K.
- Verified Homebuyer
- January 25, 2022
- Fort Myers, FL
Good building partner during tough times with labor and supply chain limitations.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - House hasn't finished yet, but closing costs were payed in december.
- Danilo G.
- Verified Homebuyer
- January 25, 2022
- Davenport, FL
House hasn't finished yet, but closing costs were payed in december.
Lennar responded:
Hi Danilo, thank you for sharing a review. We want to apologize for the poor experience and unfinished items you have faced with your new home. If there are any items we could follow up on for you, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Very prompt to resolve the issue.
- Mohana M.
- Verified Homebuyer
- January 25, 2022
- Ashburn, VA
Very prompt to resolve the issue. I am very happy with Robert who proactively contacted us to fix the issue
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Everyone was so responsive and helpful during my first experience
- Anonymous
- Verified Homebuyer
- January 25, 2022
- Yorkville, IL
Everyone was so responsive and helpful during my first experience as a home buyer!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Service by selling agent and finance agent
- Anonymous
- Verified Homebuyer
- January 25, 2022
- Commerce City, CO
Purchased while out of state and the experience was fantastic. Constant open and honest communication throughout the entire process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience anytime I needed help or an issue fixed they
- Michael B.
- Verified Homebuyer
- January 25, 2022
- Haslet, TX
Great experience anytime I needed help or an issue fixed they were on it.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quota over Quality
- Anonymous
- Verified Homebuyer
- January 25, 2022
- New Port Richey, FL
I purchased a Lennar home, and understood that their would be issues with materials due to Covid-19. However, I was highly disappointed with the work and response to fix their mistakes. I still have a hole in the master bath, unfixed electrical, a broken front door, parts were stolen for other job sites, and more. Lennar’s motto is Quality homes built for you, which is a complete lie. I’ve had staff tell me well it’s a Lennar home, this is what you are buying. It’s pitiful to go and spend money on a residence and hearing that they don’t care about their work. I’ve had staff openly discuss ...
Lennar responded:
Hi, thank you for sharing a detailed review. We want to apologize for the number of unaddressed issues and poor response from the team regarding the quality of your new home. If you have anything outstanding that requires some additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Lennar homes are tasteful and good looking, they are built with
- Omolayo A.
- Verified Homebuyer
- January 25, 2022
- Danville, IN
Lennar homes are tasteful and good looking, they are built with quality materials and lennar staff especially Dale Balta is very responsive and professional
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Met every expectation! Great Experience!
- Larry P.
- Verified Homebuyer
- January 25, 2022
- Conroe, TX
We were kept fully informed through-out the building process. Very responsive and pleasant at every turn. Great experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I would not say it was outstanding but our experience was very
- William C.
- Verified Homebuyer
- January 25, 2022
- Homestead, FL
I would not say it was outstanding but our experience was very good. Improvement in your process could be made by far!!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Great location, floor plans, quality of the material, attentiveness
- Mittal P.
- Verified Homebuyer
- January 25, 2022
- Corona, CA
Great location, floor plans, quality of the material, attentiveness
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - Really liked the concierge service and 1-year warranty!
- Anonymous
- Verified Homebuyer
- January 25, 2022
- Clovis, CA
Really liked the concierge service and 1-year warranty!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - i liked the design and layout of the house also the higher ceilings
- Brian B.
- Verified Homebuyer
- January 25, 2022
- Bulverde, TX
i liked the design and layout of the house also the higher ceilings it gives a roomy felling
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Holes in walls, scratched stovetop, waited a month for mirrors, almost 2 months for light fixtures, etc.
- Mary C.
- Verified Homebuyer
- January 25, 2022
- Punta Gorda, FL
Once the house is inspected and approved for occupancy, it should be completed - ours has many issues to be resolved.
Lennar responded:
Hi Mary, thank you for sharing your review. We want to apologize for the delays you faced with completing items in your home. Additionally, we are sorry to hear about the outstanding items you continue to work through. If there is anything we can do to assist, please send our team a detailed message at corporatecustomercare@lennar.com and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
The closing process was very stressful and some staff were incompetent.
- Michael B.
- Verified Homebuyer
- January 25, 2022
- Denton, TX
The home is good. A few issues that I can correct. The staff that were my main contacts were great. Some staff late in the closing process were not helpful.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 4
Lennar - This house is good I like it
- Harwinder S.
- Verified Homebuyer
- January 25, 2022
- Fresno, CA
This house is good I like it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I’m very happy with the sales person he was super professional
- Evelyn A.
- Verified Homebuyer
- January 25, 2022
- Zephyrhills, FL
I’m very happy with the sales person he was super professional and helpful. Sales person was amazing but I am very disappointed with the contractor or who is in charge of the construction A lot of work was not done on the closing date of property and still not fix after almost 2 months for example,A few wall in the house have to be fix, plumbing part, painting still not done, few lights at the hall of the house still not installed.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
At this time what is standing out is the fact that no one is taking care of the halls, stair, entrances, elevator. Calls to Tropical isles Management have resulted in telling us they are not yet responsible,.talking to Icon have also not brought results
- Angelo V.
- Verified Homebuyer
- January 25, 2022
- Ave Maria, FL
I would tell them to make sure to do a walk through before closing, the virtual walk through we got was useless as the building manager was not able to show most of the condo due to not getting good showing from iPhone this resulted in a lot of unresolved issues (hole in cabinet door in kitchen, pantry door not working , hole in wall in guest bathroom.) some of these issues not yet resolved and we close two months ago.
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Absolutely do not care about the home buyer
- Anonymous
- Verified Homebuyer
- January 25, 2022
- Riverview, FL
Lennar does, under no circumstances, care about its buyers. They knowingly (construction manager admitted it) cut corners to get homes done in time. They then fail repeatedly to schedule contractors to fix the cut corners. Sales is an entirely different nightmare.
Lennar responded:
Hi, thank you for sharing this review. We are sorry to hear about the disappointing experience you have outlined in your review. If there is ever anything that needs additional attention, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - The team should be more responsive on construction delays
- Guijun G.
- Verified Homebuyer
- January 25, 2022
- Forney, TX
The team should be more responsive on construction delays
Lennar responded:
Hi Guijun, thank you for sharing a review. We want to apologize for the delays you experienced and follow up communication you received during the process. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
The entire Home buying process was awesome with Lennar
- Sudhindra M.
- Verified Homebuyer
- January 25, 2022
- Wake Forest, NC
Starting from signing the contract and till Closing the experience was awesome with Lennar. They provided timely updates and if there was any unavoidable delays they informed well ahead without any last minute surprises. Quite impressed with team work they do.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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