Lennar Reviews

Lennar mortgage, the customer care team, the guy doing your walk through and the people who close with you are top notch. Lennar sales rep was completely worthless. Threatened us that we were going to lose our condo multiple times, gave no updates on status of our condo, why there were delays. And would only call with news two weeks after we got news from other people second hand. The only reason we stayed was because it would have cost us money to get out. Only showed up at our residence for literally 2 seconds after our walk through even though they told us they would be there hours before.

I can't speak on craftsmanship after only owning the house for 2 months time will tell. But while in process of purchasing the house I worked with Aurora, as my mortgage agent. The amount of incompetence I experienced was astonishing I had to resend the same documents 4 or 5 times I can only assume because she didn't read my whole emails. Even after the house was closed I had issues with her threatening me legally because I stopped responding until I finally had to break down the math myself to show this "expert" how bank accounts work the threatening emails and letters have stopped for now I assume she finally figured it out. I am a real estate investor that was looking to buy another house in this neighborhood but my experience in the purchase of this house has made me look elsewhere ... More

We were not told that the home prices changed after so many other houses sold, so within 24 hours the price of our house increased $3500.00 and we were not aware of it until we signed the agreement. Lennar said, "Sorry, but that's our policy. The salesperson made a mistake." They still charged us the increase. Then we were assigned a HUB Concierge to help guide us through the transition to our new home. She was awful! She never returned one voicemail and always had an excuse for bad customer service. Lennar promotes "everything's included", but it's not. All of the ceiling lights are cheap plastic recessed lights, they do not install gutters, no refrigerator, and no blinds. They don't give you the option to add these items either, so be prepared to spend at least $10,000 in your first month in order to live in your new home. ... More

Had an absolutely horrible experience with the sellers agent in getting the unit that I wanted. The agent would not respond to my agent and then I lost out of 3 different properties I was ready to sign and go under contract on. There were no accommodations made which was ridiculous. I also had many issues with Lennar trying to play the role as my Lender making the entire process absolutely horrific. Due to this I will likely never buy with Lennar again, nor would I recommend.

Lennar is definitely a builder with multiple lawsuits against their name who will do anything to maximize their own profits, by building low quality products with no care whatsoever, like a lot of other builders. All I've seen is lies and fake marketing. Marketed this community as private and gated, while they sold our safety out to the city just to make more profits. One decent thing is the responsiveness of the staff.

I am not sure who designed these houses BUT they knew nothing about a 55+ community. Shoddy workmanship and an excuse for everything.

The sales person for my home was horrible. Had no clue what she was doing. Numbers were all over the place every single day. The mortgage and title people were nice though. But, no one ever gave me the exact breakdown of how much my payments were. Totally unacceptable. In fact, I am probably going to sell my house.

The most Stressful home buying experience ever!! Salespeople make promises that are not allowed by builder. Watch out for the sales gimmicks, they use sketchy sales practices.. I read the R&R's before purchasing with promises for a fence then the builder changes the docs. after submitting request for one. Lennar is not to be trusted. Love the location and floorplan. Unresponsive property management.

Numerous problems with home and neighborhood.

We had a laundry list of issues with our home and the quality of the work that was done. It was actually appalling the low level of quality that Lennar tried to pass down to us. My parents bought a Lennar home back in 2018 and my husband and I’s experience speaks to how drastically Lennar’s quality and customer service have declined since then. The first time we went through and noted things with tape that needed to be fixed, when we came back all of the tape was removed but literally nothing had been fixed and then a very young guy did a walk through with us and said “we don’t do that” to various items that were easily fixable or structural issues. We had to fight tooth and nail to get anything done. The construction manager was EXTREMELY rude and I hope to never see her again. Zero customer service skills whatsoever. She chastised us over the dumbest things; she refused to paint an exterior wall that was painted on every other house next to us and said “every house is different” when in fact they’re literally ALL cookie-cutter houses. She acted like everything was an enormous burden when we just wanted quality work in return for paying half a million dollars. They eventually fixed a lot of things but it should not have been so hard to get there. We’re first-time homebuyers and this experience clouded what should have been an exciting time. I wouldn’t recommend Lennar to anyone. ... More

It’s very poor quality of the products , doors , windows , flooring , roof ceiling and appliances are very bad , on first week itself leak from ceiling , doors are already showing cracks , cabinets doors are in bad condition , appliances are not great , AC throw is low , stair cases are not properly assembled it’s giving lots of sound , in carpets nails are showing it up , garage door opener is old model not eve. Sync with any WiFi openers

After purchasing a home, it has ALWAYS been courteous of the sales/realtor to leave a gift basket especially since we are moving from out of state. We didn’t even receive a folder of suggested services. Our pipe burst within the first week we moved in and flooded the laundry and bedroom to where the carpet had to be replaced. That got fixed with 3 weeks of being inconvenienced. The sewer manhole is bubbling with sewage to the point where huge trucks are emptying it on a daily basis. We are inconvenienced AGAIN. There is a LACK of Professionalism and Communication. I would NOT recommend this experience to anyone. ... More

Not that Good! Not that Good!

1. The drainage systems in the Edge of Auburn are terrible. I feel ripped off on my yard. It could have been avoiding by grading the land. 2. Concrete cracks 3. Weeds and bugs everywhere 4. Land developers are taking forever to install street lights and dog trash bins 5. Hotwire communications is terrible

First and foremost, I like my Lennar house. I liked the interest rate and the FHA down payment. As for Lennar, I have little respect for them as a company. They offered me an in person closing, then denied me one. They promised a small amount of touch up paint, then denied me one. Lennar homes are build with the cheapest materials available, by the cheapest labor possible, and with no evident skill or pride in the finished product. Lennar builds homes as a vehicle to get money from all aspects of the process. Lennar Mortgage, Lennar Title, Lennar Insurance, etc. Then they sell your mortgage in the first month. But they aren't done. They write in the contract that every time the house sells for the next 99 years, they get a $3,000 builders fee. If you disagree with any of the stipulations they add, you don't get the house. And you won't know about many if you don't read everything. Lennar developments have HOAs, but they are not what you are thinking. Lennar HOAs are run by Lennar folk and investors until 100% of the homes are sold. Some in Austin are over 13 years old and still run by Lennar. If you wanted to be involved, even just to watch, they will let you once meeting a year. The rest of the time, we have no say, no clubhouse, no pool. But they take out HOA dues and spend it with no accountability to the homeowners. Deep breath. I am happy enough with my cheaply made home. I have the tools and skills to fix what they deny to fix. Overall, I have great neighbors and have made many new friends. I look forward to having you here! (Be sure to pay for an outside inspector before you sign!) ... More

Lennar should be more than a regular construction company, as one of the best or the best in the country. We bought a Model house, good and bad, good that come with some upgrades that we cant get in other regular house, now the bad part is some of the stuff that is not correct or damage ( you name it ) cant be fixed BECAUSE IS THE MODEL WE DONT DO , this is ridiculous excuse, we pay more almost 100k for the same house as the others and get used / old stuff ... lennar REP very bad attitude, I'm not recommend to anyone else.

Nobody answers the calls or messages after their step completes. Their simple response is I dont know.

Disaster all the way through. I really believe Lennar failed in every aspect. And from now, the house is already falling apart. All baseboards have left the wall. Outside panels are peeling back. Incredible. The finance side of this I could write a novel on how bad it was. Absolutely unacceptable.

-Buying process was painful and the price on the contract didn’t match the verbal price we were told. -Early on during a scheduled visit, I noticed the wrong bathtub and shower was installed. It took a month of nagging to get someone to confirm that the wrong shower was installed. This ended up causing a 3 month, last minute delay of our home being built. -the sheathing on my roof has about a 5 inch gap on it. I assumed a vented roof cap was going to be installed. That is not the case and I have a 5 inch gap just covered by shingles. Lennar claims it’s per manufacturer standards, but I’m pretty sure that’s against local code. -Lennar was very strict that my 3rd party inspection was “structural only” and needed to be 1 week prior to the initial walk through. Well my dishwasher wasn’t installed yet so it didn’t get tested. The day I move in, I open my door to a flooded floor. It’s been 6 weeks since I have moved in and the repairs are still not done. The fact that the dishwasher wasn’t tested after installation is ridiculous. -My backyard is filled with soccer ball size rocks and easily 50 cigarette butts, I have been promised a final grade for about 6 weeks now. -my front yard was covered in construction debris and cigarette butts. This is simply unprofessional and unacceptable. Ultimately I cleaned this up myself. -the tac strip is poking out of the carpet nearly everywhere, my kids have hurt themselves on this multiple times. -the concrete on my back patio has a crack in it, I noted it on my initial inspection but nothing has been done about it - My drive way has a massive red chalk stain, power washing was unsuccessful, and it appears Lennar has given up on fixing it -the landscaping in the front is a joke. No landscape paper under the half inch of mulch that was placed. My drip system for the front is on the same valve/zone as the main rotary heads. -to be fair, it seems that Lennar has good intentions, It is just apparent that they don’t have control of their subs and are clearly disorganized. -The warranty team has been decent to work with, but the disconnect between warranty and construction team is apparent. -Ultimately working with Lennar has been a nightmare and I currently would not recommend them as a builder. The floor plans and locations are great, but the whole process has been terrible ... More

So there’s a reason all the inspectors have a running joke about Lennar homes- because the blue tape walkthroughs are a joke. An entire cabinet in my kitchen is currently cracked completely in half. They installed it that way! The paint on my walls chips off if a fly lands on it. The workers are loud, messy, and lazy. There’s no standards on who they will hire as long as they do it fast, Lennar doesn’t care. My lawn is full of sunflowers from workers spitting seeds everywhere and construction trash is constantly in my yard. The “landscaping” is awful- the 3 bushes they planted are completely dead. Crunchy and dead upon arrival. The grout is unsealed & stains easily. The shower both pools up water and leaks! Yippee! My dishwasher was installed crooked so it leaks if I use it. I’m pretty sure there’s no insulation in the walls, as I removed a towel hook from the wall, the drywall crumbled and presented a huge hole where no insulation was present. It’s just… not even a cheap home by any means and you sure as heck have no quality control whatsoever. Just sucks this is the biggest purchase of my life so far and it’s worse than a manufactured home. ... More

We have had a bad experience. There has been several several issues with the house. Constantly calling portal for repairs. Taking time off from work. I think homeowner should be more involved in building process when it comes to upgrades or choices for their house. Honestly i don’t think i would buy another Lenar home after this experience. I am still dealing with issues.

Two weeks before closing, we walked through and discussed the defects that needed to be addressed. (We also missed several defects). We walked through on closing day and not one single thing on that list was fixed. As for warranty issues it seems that once we are told “that’s normal”, even though it is not normal. That’s it, no recourse.

Poor construction management, doorknobs all over the house falling off doors, nails sticking up in the carpet, used razors found in the yard, literally dozens of instances of overspray, you can see points where studs are on the wall (not flush) Garage doesn’t actually fit things with the advertised depth (it’s a couple inches shorter, my truck would’ve fit if it was in fact the 20’ advertised). When I inquired about this I had no response. Lots of electrical and construction debris found in the back yard. All of this was after a home inspection that found unsecured roof shingles, missing insulation, even more overspray, broken microwave, damaged garage door, broken garage door opener, and a couple other issues (that’s just off the top of my head). ... More

Very disappointing experience for the price of the home.

Poor quality overall. Very disappointed. Many defects and issues that require repair AFTER closing. Poor attention to quality control over vendors during the construction process and lack of oversight in remedying BEFORE closing so it leaves the homeowner having to chase to get warranty items repaired. The warranty rep (Doug) has been fantastic and responsive - BUT - we shouldn’t have to deal with all of these issues. More care is needed in making sure the home is delivered in better shape/quality BEFORE you sell to a prospective buyer. Not fair to the buyer to have to deal with all of these issues after close and after they already paid. ... More